Veradigm Suite Commentary
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Coray Tate
SRU Manager
KLAS SRU Manager - Coray Tate
 
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User Commentary

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Manager

Relationship, Product

Veradigm has mastered enhancement requests way better in Veradigm Practice Management than they have...

Jun 2024
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Manager

Relationship, Operations

Right now, I have dozens of open cases with Veradigm’s support team, and the majority of them are...

May 2024
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Manager

Product

We have lots of portals with Veradigm, and they work great. I would only consider Veradigm Practice...

May 2024
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Manager

Product

The patient experience with FollowMyHealth is too confusing. There is too much disjointed...

May 2024
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Manager

Culture, Relationship, Product

FollowMyHealth is a bait and switch. The slideshow says it does a lot, but when we get into it, it...

May 2024
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Manager

Product

With FollowMyHealth, the vendor doesn't understand medical office workflow, especially in our...

May 2024
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Manager

Relationship, Product

The executives are so staunch about not admitting that there are any problems with the product. The...

May 2024
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Manager

Loyalty, Product

We are sticking with FollowMyHealth because there is no other option. If there were another option,...

May 2024
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Manager

Product

Veradigm Practice Management works well, but the process is slow to get any enhancements to it or...

May 2024
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Manager

Value

With Veradigm, there is going to be some type of add-on product fee for any little feature we want,...

May 2024
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Director

Product

FollowMyHealth gets the job done. It helps us engage with patients. However, there could be better...

May 2024
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Director

Operations, Product

Veradigm's project management for upgrades has been really poor. When the vendor upgrades the...

May 2024
||
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Director

Relationship, Operations, Product

We recently went through an upgrade and a migration to a different cloud environment that was hosted...

May 2024
||
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Director

Product

Veradigm Practice Management is interoperable with other systems. But it is really good at that...

May 2024
||
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Nurse

Product

The FollowMyHealth functionality we use is very limited; we pretty much just use it for our portal...

May 2024
||
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Nurse

Operations

I don't know whether we have done much training on FollowMyHealth since we implemented it, but I can...

May 2024
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Nurse

Product

For the patient's sake, it would be nice if FollowMyHealth showed the generic name and the brand...

May 2024
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Analyst/Coordinator

Product

Veradigm does not keep promises. We have had some issues with what the vendor has told us their...

Apr 2024
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Analyst/Coordinator

Relationship

We have had a lot of issues with Veradigm’s support and training. For example, we had an issue the...

Apr 2024
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Analyst/Coordinator

Relationship, Product

We haven't had any issues with Veradigm for upgrades. Upgrades are pretty behind the scenes because...

Apr 2024
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Analyst/Coordinator

Product, Value

The vendor has created an environment that easily allows us to communicate clinical results and data...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

Overall, FollowMyHealth provides a good service for our patients, and I'm happy about that. However,...

Apr 2024
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Manager

Relationship, Product

Veradigm does the best that they can to keep promises. We have worked closely with them on different...

Feb 2024
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Manager

Loyalty, Product

Veradigm is making the whole application look more modern. Our users are getting younger and...

Feb 2024
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Manager

Relationship

We have a client manager, so if we don't get what we need, there is a path to escalation. That is...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

Ease of use is one of Veradigm Practice Management's strengths. It is especially easy for us to...

Feb 2024
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Analyst/Coordinator

Product

If I were to give the vendor some suggestions for improvement, I would suggest that they revamp...

Feb 2024
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VP/Other Executive

Product

FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...

Jan 2024
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VP/Other Executive

Product, Value

Veradigm Practice Management has robust reporting capabilities. It has an add-on option that is nice...

Jan 2024
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Director

Product

I'm not sure whether this is the fault of Veradigm Practice Management or a system it integrates...

Jan 2024
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Director

Product

We could have an endless explanation about why Veradigm Practice Management doesn’t function as best...

Jan 2024
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Director

Product

Veradigm has tasking queues where our vendors can ask coders to do things, and those queues are...

Jan 2024
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Analyst/Coordinator

Product

Veradigm Practice Management is my baby. It is the product that I know, trust, and believe in. It...

Jan 2024
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Analyst/Coordinator

Culture, Value

We get quite a few bills from Veradigm, and our client services manager with them actually came to...

Jan 2024
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VP/Other Executive

Product, Value

The product does a good job of automatically sending out post-visit summaries to patients, and it...

Jan 2024
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VP/Other Executive

Product

With Veradigm, we can only get things for patients in two languages. I have always hoped that the...

Jan 2024
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VP/Other Executive

Loyalty

We are on an older version of the system because we use functionalities that the vendor doesn't have...

Jan 2024
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VP/Other Executive

Relationship, Value

Veradigm has been bought out three or four times. When they were Health Grid Holding Company, they...

Jan 2024
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VP/Other Executive

Operations

Veradigm's training could be better. I don't know whether that is a function of how many times the...

Jan 2024
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Analyst/Coordinator

Product

Veradigm Practice Management is archaic. It is not very updated; it is not a web-based system. There...

Dec 2023
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Analyst/Coordinator

Product

I like the simplicity of being able to do the steps we need to do in Veradigm Practice Management....

Dec 2023
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Director

Culture

We were sold one thing, but the system that we actually implemented was another thing. We were told...

Dec 2023
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Director

Value

Veradigm nickel-and-dimes us for everything. We need things that are outside of the vendor's normal...

Dec 2023
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Director

Product

The biggest areas of opportunity that the vendor has would be with integration and with upgrading...

Dec 2023
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Director

Relationship

When we escalate things with the vendor, those things go pretty well, but a lot of the time, we have...

Dec 2023
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Director

Relationship

If I were to talk to someone about the system, they would have their own list of questions about...

Dec 2023
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Director

Operations, Product

One of the challenges that we face is education for staff members about new features in Veradigm....

Nov 2023
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Director

Product

The system is basic, but it is tried and true. It has flexible scheduling options. The vendor has...

Nov 2023
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Director

Product

The process of creating schedules in Veradigm's system is pretty good. Veradigm's system looks like...

Nov 2023
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Director

Relationship

Veradigm sends out a fairly reasonable amount of communication about things. They also identify...

Nov 2023
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Analyst/Coordinator

Operations, Product

Veradigm Practice Management is user friendly, and people know it already. It is easy and just a...

Nov 2023
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Analyst/Coordinator

Product

We are at Veradigm’s mercy for their upgrades and everything, and it would be nice if we had a...

Nov 2023
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Director

Product

FollowMyHealth needs to become more modern, like other patient portals. It is still stuck in the old...

Nov 2023
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Director

Product

We wouldn't be very proactive about recommending FollowMyHealth to other people. The vendor needs to...

Nov 2023
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Director

Product

We have another system in place that we utilize for our patient intake process, so we are not taking...

Nov 2023
||
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Director

Operations, Product

The upgrades for FollowMyHealth occur behind the scenes, and we don’t intentionally choose to...

Nov 2023
||
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Director

Product

With FollowMyHealth, we have very limited connectivity that we have pursued at this point. It is...

Nov 2023
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Director

Culture, Value

Most of the time, Veradigm does not charge for every little thing. But there are some times when we...

Nov 2023
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Manager

Loyalty

We made a change to our locations that is supposed to take place soon, and we are supposed to have a...

Nov 2023
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Director

Product

Veradigm hasn't really added a whole lot of features to the product since we started with it several...

Nov 2023
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Director

Loyalty, Product

Veradigm did finally get rid of the multifactor authentication for every single login. That process...

Nov 2023
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Manager

Culture, Relationship

Veradigm doesn’t keep all promises. That issue is related to their new products and their sales...

Oct 2023
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Manager

Product

Veradigm could integrate the patient intake and registration pieces with a texting piece. There is a...

Oct 2023
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Manager

Product

The core functions are user friendly and intuitive. What makes them user friendly and intuitive is...

Oct 2023
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Manager

Culture, Relationship, Operations

The vendor has some services that we haven't found out about until after we have needed them. In the...

Oct 2023
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Manager

Product

There are times when Veradigm has new technology that they put out that we have to upgrade to in...

Oct 2023
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Manager

Relationship

We have a pretty good relationship with Veradigm. They are excellent, and they check on us...

Oct 2023
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Manager

Value

Veradigm contracts things, and they just got out of the hardware world. However, instead of charging...

Oct 2023
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Manager

Value

Veradigm's system is expensive. We pay a lot of money for it, and we feel like we shouldn't have to...

Oct 2023
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Director

Relationship, Operations

There were just many times when we didn't have the support we needed, Veradigm wasn’t really sure...

Oct 2023
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Director

Culture

Veradigm often sells things a certain way, and then we get the products, and they are not at all...

Oct 2023
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Director

Operations, Product

Upgrades with Veradigm are always a train wreck. Things totally break that we have to submit a...

Oct 2023
||
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Director

Relationship, Product

Veradigm can be really helpful in helping drive financial collections, but there are also challenges...

Oct 2023
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VP/Other Executive

Relationship

This product makes people angry and doesn’t do much to make life easier. Those comments extend to...

Sep 2023
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VP/Other Executive

Relationship, Value

Allscripts has been disappointing regarding cost and support because the company keeps splitting and...

Sep 2023
||
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VP/Other Executive

Value

FollowMyHealth is reasonable but could be improved substantially with a few small tweaks.

Sep 2023
||
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VP/Other Executive

Product

What works well is the ability to see results and read messages from the office. Outgoing...

Sep 2023
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VP/Other Executive

Product

Many things need attention. First and most importantly, patients should be able to tell when they...

Sep 2023
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VP/Other Executive

Product

Initially, the face ID to log in works well, but the app times out too quickly and doesn’t let users...

Sep 2023
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VP/Other Executive

Product

It appears that we can initiate messages, but that often doesn’t work. The software doesn’t alert us...

Sep 2023
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VP/Other Executive

Product

There is one glitch or error message after another with FollowMyHealth. The system has a place where...

Sep 2023
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Manager

Product

There is little innovation or competition in the patient portal space, and that is unfortunate....

Sep 2023
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Manager

Value

I wouldn't buy FollowMyHealth again, but I don't know whether I would have a choice. If someone...

Sep 2023
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Manager

Product

Since FollowMyHealth is cloud based, it is kept up-to-date behind the scenes. I am sure there are...

Sep 2023
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Manager

Product

FollowMyHealth doesn't do much. Patients use it to type their messages instead of calling. Even that...

Sep 2023
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Analyst/Coordinator

Operations

When we implemented Veradigm Practice Management, we were forced to use the vendor's clearinghouse,...

Sep 2023
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Analyst/Coordinator

Relationship

I have never loved Veradigm’s support. I'm supposed to have a person who is empowered to solve my...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Veradigm is getting better with integration and interoperability; they used to be much worse....

Sep 2023
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Analyst/Coordinator

Product

Most of our problems with Veradigm are on the back end with connectivity, integration, and those...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Veradigm is slow to react. When the vendor was Allscripts, everything was together. Everything was...

Sep 2023
||
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Analyst/Coordinator

Relationship

Veradigm doesn’t have the resources to help with the easy fixes that will help everyone. The things...

Sep 2023
||
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Analyst/Coordinator

Relationship

Veradigm gets the job done, but if they want to excel at anything, they are going the wrong way....

Sep 2023
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Manager

Product

The FollowMyHealth patient portal functionalities are not working properly, and I'm researching...

Sep 2023
||
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Manager

Product

The whole program needs attention. The virtual visit links disappear periodically from the site and...

Sep 2023
||
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VP/Other Executive

Loyalty

We are going to be migrating our entire system through Epic. FollowMyHealth can do a lot of the...

Sep 2023
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CIO

Relationship

Veradigm's support has dropped off a little. We used to have a dedicated account person, but it...

Aug 2023
||
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CIO

Relationship

We would like to go back to our old dedicated-account support initiative. When that initiative came...

Aug 2023
||
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CIO

Relationship, Product

Veradigm has been a solid vendor for many years. That has been a big thing for us. We can't trade...

Aug 2023
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CIO

Product

We really overestimated the accuracy of the system's rules engine.

Aug 2023
||
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CIO

Operations

Our implementation with Veradigm was much longer than it should have been, and it had severe bugs....

Aug 2023
||
(0)
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CIO

Product

Veradigm Practice Management is a closed system, so it doesn't have much interoperability. The...

Aug 2023
||
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CIO

Product

Veradigm's last upgrade had some printing problems, but the vendor has corrected those at this point....

Aug 2023
||
(0)
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CIO

Loyalty, Product

We would like Veradigm to give us the ability to put expiration dates on insurance policies. For...

Aug 2023
||
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Manager

Relationship

For FollowMyHealth, the vendor doesn't really support anything, and they also don't let us know when...

Jul 2023
||
(0)
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Manager

Relationship, Operations

I would like the vendor to actually work with us. Instead, I have to log a case and learn about the...

Jul 2023
||
(0)
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Manager

Product

The biggest hiccup we have with FollowMyHealth is with registering for an account. With minors, we...

Jul 2023
||
(0)
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Manager

Relationship

The vendor never responds to my cases about FollowMyHealth. I have to keep asking them for updates,...

Jul 2023
||
(0)
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Manager

Value

Veradigm charges us for verifying insurance, sending paper claims, and sending patient statements...

Jul 2023
||
(0)
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Manager

Product

When we import charges, we can sort them by the provider and CPT code and do grouping maintenance. I...

Jul 2023
||
(0)
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Manager

Relationship

I have a close relationship with the people at Veradigm that make enhancements to the PM system or...

Jul 2023
||
(0)
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Manager

Relationship, Product

Veradigm said years ago that they were working on a report for us, but that report gives us only...

Jul 2023
||
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Analyst/Coordinator

Product

We are happy with Veradigm Practice Management. It is easy to use, and we can easily train people to...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

With the split of the two different vendors, they are starting to set up different support people...

Jun 2023
||
(0)
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