Veradigm Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
The system was designed for primary care, and it works for that, but it is very difficult for...
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Loyalty
Veradigm Practice Management isn't necessarily part of our long-term plans. I don't know when, but I...
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Product
We are very happy with Veradigm Practice Management. It is fairly easy to use, and we have gotten...
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Relationship, Product
Veradigm has mastered enhancement requests way better in Veradigm Practice Management than they have...
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Relationship, Operations
Right now, I have dozens of open cases with Veradigm’s support team, and the majority of them are...
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Product
We have lots of portals with Veradigm, and they work great. I would only consider Veradigm Practice...
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Product
The patient experience with FollowMyHealth is too confusing. There is too much disjointed...
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Culture, Relationship, Product
FollowMyHealth is a bait and switch. The slideshow says it does a lot, but when we get into it, it...
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Product
With FollowMyHealth, the vendor doesn't understand medical office workflow, especially in our...
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Relationship, Product
The executives are so staunch about not admitting that there are any problems with the product. The...
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Loyalty, Product
We are sticking with FollowMyHealth because there is no other option. If there were another option,...
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Product
Veradigm Practice Management works well, but the process is slow to get any enhancements to it or...
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Value
With Veradigm, there is going to be some type of add-on product fee for any little feature we want,...
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Product
FollowMyHealth gets the job done. It helps us engage with patients. However, there could be better...
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Operations, Product
Veradigm's project management for upgrades has been really poor. When the vendor upgrades the...
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Relationship, Operations, Product
We recently went through an upgrade and a migration to a different cloud environment that was hosted...
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Product
Veradigm Practice Management is interoperable with other systems. But it is really good at that...
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Product
The FollowMyHealth functionality we use is very limited; we pretty much just use it for our portal...
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Operations
I don't know whether we have done much training on FollowMyHealth since we implemented it, but I can...
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Product
For the patient's sake, it would be nice if FollowMyHealth showed the generic name and the brand...
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Product
Veradigm does not keep promises. We have had some issues with what the vendor has told us their...
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Relationship
We have had a lot of issues with Veradigm’s support and training. For example, we had an issue the...
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Relationship, Product
We haven't had any issues with Veradigm for upgrades. Upgrades are pretty behind the scenes because...
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Product, Value
The vendor has created an environment that easily allows us to communicate clinical results and data...
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Loyalty, Relationship
Overall, FollowMyHealth provides a good service for our patients, and I'm happy about that. However,...
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Relationship, Product
Veradigm does the best that they can to keep promises. We have worked closely with them on different...
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Loyalty, Product
Veradigm is making the whole application look more modern. Our users are getting younger and...
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Relationship
We have a client manager, so if we don't get what we need, there is a path to escalation. That is...
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Relationship, Operations, Product
Ease of use is one of Veradigm Practice Management's strengths. It is especially easy for us to...
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Product
If I were to give the vendor some suggestions for improvement, I would suggest that they revamp...
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Product
FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...
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Product, Value
Veradigm Practice Management has robust reporting capabilities. It has an add-on option that is nice...
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Product
I'm not sure whether this is the fault of Veradigm Practice Management or a system it integrates...
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Product
We could have an endless explanation about why Veradigm Practice Management doesn’t function as best...
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Product
Veradigm has tasking queues where our vendors can ask coders to do things, and those queues are...
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Product
Veradigm Practice Management is my baby. It is the product that I know, trust, and believe in. It...
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Culture, Value
We get quite a few bills from Veradigm, and our client services manager with them actually came to...
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Product, Value
The product does a good job of automatically sending out post-visit summaries to patients, and it...
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Product
With Veradigm, we can only get things for patients in two languages. I have always hoped that the...
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Loyalty
We are on an older version of the system because we use functionalities that the vendor doesn't have...
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Relationship, Value
Veradigm has been bought out three or four times. When they were Health Grid Holding Company, they...
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Operations
Veradigm's training could be better. I don't know whether that is a function of how many times the...
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Product
Veradigm Practice Management is archaic. It is not very updated; it is not a web-based system. There...
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Product
I like the simplicity of being able to do the steps we need to do in Veradigm Practice Management....
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Culture
We were sold one thing, but the system that we actually implemented was another thing. We were told...
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Value
Veradigm nickel-and-dimes us for everything. We need things that are outside of the vendor's normal...
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Product
The biggest areas of opportunity that the vendor has would be with integration and with upgrading...
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Relationship
When we escalate things with the vendor, those things go pretty well, but a lot of the time, we have...
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Relationship
If I were to talk to someone about the system, they would have their own list of questions about...
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Operations, Product
One of the challenges that we face is education for staff members about new features in Veradigm....
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Product
The system is basic, but it is tried and true. It has flexible scheduling options. The vendor has...
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Product
The process of creating schedules in Veradigm's system is pretty good. Veradigm's system looks like...
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Relationship
Veradigm sends out a fairly reasonable amount of communication about things. They also identify...
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Operations, Product
Veradigm Practice Management is user friendly, and people know it already. It is easy and just a...
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Product
We are at Veradigm’s mercy for their upgrades and everything, and it would be nice if we had a...
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Product
FollowMyHealth needs to become more modern, like other patient portals. It is still stuck in the old...
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Product
We wouldn't be very proactive about recommending FollowMyHealth to other people. The vendor needs to...
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Product
We have another system in place that we utilize for our patient intake process, so we are not taking...
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Operations, Product
The upgrades for FollowMyHealth occur behind the scenes, and we don’t intentionally choose to...
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Product
With FollowMyHealth, we have very limited connectivity that we have pursued at this point. It is...
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Culture, Value
Most of the time, Veradigm does not charge for every little thing. But there are some times when we...
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Loyalty
We made a change to our locations that is supposed to take place soon, and we are supposed to have a...
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Product
Veradigm hasn't really added a whole lot of features to the product since we started with it several...
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Loyalty, Product
Veradigm did finally get rid of the multifactor authentication for every single login. That process...
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Culture, Relationship
Veradigm doesn’t keep all promises. That issue is related to their new products and their sales...
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Product
Veradigm could integrate the patient intake and registration pieces with a texting piece. There is a...
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Product
The core functions are user friendly and intuitive. What makes them user friendly and intuitive is...
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Culture, Relationship, Operations
The vendor has some services that we haven't found out about until after we have needed them. In the...
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Product
There are times when Veradigm has new technology that they put out that we have to upgrade to in...
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Relationship
We have a pretty good relationship with Veradigm. They are excellent, and they check on us...
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Value
Veradigm contracts things, and they just got out of the hardware world. However, instead of charging...
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Value
Veradigm's system is expensive. We pay a lot of money for it, and we feel like we shouldn't have to...
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