Veradigm Suite Commentary
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Coray Tate
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User Commentary

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Manager

Relationship, Product

Veradigm does the best that they can to keep promises. We have worked closely with them on different...

Feb 2024
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Manager

Loyalty, Product

Veradigm is making the whole application look more modern. Our users are getting younger and...

Feb 2024
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Manager

Relationship

We have a client manager, so if we don't get what we need, there is a path to escalation. That is...

Feb 2024
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Manager

Loyalty, Product

There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...

Feb 2024
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Manager

Product

Sometimes things go to development, and then we don't hear anything else about them, and the vendor...

Feb 2024
||
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Manager

Operations

Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....

Feb 2024
||
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Manager

Product

There are several parts of TouchWorks EHR that we can’t use because they are not working...

Feb 2024
||
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Manager

Loyalty, Product

We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...

Feb 2024
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Analyst/Coordinator

Operations, Product

When we are training an end user on TouchWorks EHR, the system makes sense and is very easy to...

Feb 2024
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Analyst/Coordinator

Relationship

The support from Altera Digital Health is kind of lacking, and sometimes they take a while to get...

Feb 2024
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Analyst/Coordinator

Relationship

We have had to go to our account manager for help with some things, and they have been phenomenal. I...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Altera Digital Health needs to make some improvements. For example, they need to improve their notes...

Feb 2024
||
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Analyst/Coordinator

Relationship, Operations, Product

Ease of use is one of Veradigm Practice Management's strengths. It is especially easy for us to...

Feb 2024
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Analyst/Coordinator

Product

If I were to give the vendor some suggestions for improvement, I would suggest that they revamp...

Feb 2024
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Director

Loyalty, Relationship, Value

Part of the reason we are going in a different direction is that we have seen a noticeable decrease...

Feb 2024
||
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Director

Loyalty, Product

I think TouchWorks EHR could be a very valuable product for a small private medical office or a...

Feb 2024
||
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Director

Culture, Relationship

The communication we get from Altera Digital Health's sales team is great, but the communication we...

Feb 2024
||
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VP/Other Executive

Product

FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...

Jan 2024
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VP/Other Executive

Product, Value

Veradigm Practice Management has robust reporting capabilities. It has an add-on option that is nice...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

When the vendor switched from Allscripts to Altera Digital Health, they went through a pretty big...

Jan 2024
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Analyst/Coordinator

Product

There is interoperability functionality in Sunrise Ambulatory Care in a way that we don't see with...

Jan 2024
||
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Analyst/Coordinator

Product

There is some workflow improvement that could be made in Sunrise Ambulatory Care as we get deeper...

Jan 2024
||
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Analyst/Coordinator

Loyalty

I would like to see Altera Digital Health deliver more technology. I think we will see that in the...

Jan 2024
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Analyst/Coordinator

Operations

We don’t have a lot of ongoing training with Altera Digital Health other than when we bring new...

Jan 2024
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Analyst/Coordinator

Relationship

We have seen some improvements in Altera Digital Health’s support, and I am pleased with that. For...

Jan 2024
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Analyst/Coordinator

Product

There are parts of Sunrise, like the financials, registration, and scheduling pieces, that we could...

Jan 2024
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Director

Product

I'm not sure whether this is the fault of Veradigm Practice Management or a system it integrates...

Jan 2024
||
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Director

Product

We could have an endless explanation about why Veradigm Practice Management doesn’t function as best...

Jan 2024
||
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Director

Product

Veradigm has tasking queues where our vendors can ask coders to do things, and those queues are...

Jan 2024
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Analyst/Coordinator

Product

Veradigm Practice Management is my baby. It is the product that I know, trust, and believe in. It...

Jan 2024
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Analyst/Coordinator

Culture, Value

We get quite a few bills from Veradigm, and our client services manager with them actually came to...

Jan 2024
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Director

Relationship

I work closely with the Allscripts people. Their staff is great because they are like our staff. The...

Jan 2024
||
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Director

Culture, Value

With Allscripts, if we want to change something, we have to go through all this contract stuff and...

Jan 2024
||
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CTO

Loyalty

TouchWorks EHR was so dissatisfying to us that we have actually invested a lot of time in developing...

Jan 2024
||
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CTO

Relationship, Product

The biggest strength is that we are a hosted customer; that piece is very reliable. I work directly...

Jan 2024
||
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CTO

Culture, Relationship

The vendor has definitely not kept their promises. Things were not delivered when we were supposed...

Jan 2024
||
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CTO

Value

Altera Digital Health charges for all the updates, and that is annoying. It is really sad that I...

Jan 2024
||
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VP/Other Executive

Product, Value

The product does a good job of automatically sending out post-visit summaries to patients, and it...

Jan 2024
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VP/Other Executive

Product

With Veradigm, we can only get things for patients in two languages. I have always hoped that the...

Jan 2024
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VP/Other Executive

Loyalty

We are on an older version of the system because we use functionalities that the vendor doesn't have...

Jan 2024
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VP/Other Executive

Relationship, Value

Veradigm has been bought out three or four times. When they were Health Grid Holding Company, they...

Jan 2024
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VP/Other Executive

Operations

Veradigm's training could be better. I don't know whether that is a function of how many times the...

Jan 2024
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Analyst/Coordinator

Relationship

I am not an executive, but I know the executives with Altera Digital Health, and they know me. And...

Jan 2024
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Analyst/Coordinator

Product

Care Management is still one of the better products on the market, but there are still things Altera...

Jan 2024
||
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Analyst/Coordinator

Value

Altera Digital Health has avoided charging for every little thing pretty well. They try to save us...

Jan 2024
||
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Analyst/Coordinator

Relationship, Operations

Altera Digital Health is usually pretty good with implementation services. We have worked closely...

Jan 2024
||
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Analyst/Coordinator

Relationship, Product

Care Management is not bad. I have worked with it thoroughly inside and out. It is on the better end...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Care Management does a good job of meeting us where we are and helping us with what we are trying to...

Jan 2024
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Director

Relationship

Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...

Jan 2024
||
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Director

Culture

The vendor needs to work on developing their internal structure. That includes their sales and...

Jan 2024
||
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Director

Loyalty, Relationship

Altera Digital Health's key strengths are that they try to be as open and transparent as possible....

Jan 2024
||
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Director

Relationship, Operations

Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...

Jan 2024
||
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Director

Value

Altera Digital Health tries to charge us for every little thing. I would be honest with others...

Dec 2023
||
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Director

Relationship

I would like to see Altera Digital Health be more hands on with our staff. We sign contracts with...

Dec 2023
||
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CTO

Value

Altera Digital Health avoids charging for every little thing, but I think I have some leverage with...

Dec 2023
||
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CTO

Relationship, Operations

We have many different product lines with Altera Digital Health, and unfortunately, they operate in...

Dec 2023
||
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CTO

Relationship

I am lucky that I have a fairly good rapport with some of the Altera Digital Health senior...

Dec 2023
||
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CTO

Relationship

I have a good line of communication with Altera Digital Health’s senior executives, but their...

Dec 2023
||
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CTO

Loyalty, Product

If I had the money and could change things tomorrow, I would swap out Sunrise, but that is a costly...

Dec 2023
||
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CTO

Loyalty

The vendor certainly has had a bit of a rocky road between the Harris Healthcare acquisition and the...

Dec 2023
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Analyst/Coordinator

Product

Veradigm Practice Management is archaic. It is not very updated; it is not a web-based system. There...

Dec 2023
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Analyst/Coordinator

Product

I like the simplicity of being able to do the steps we need to do in Veradigm Practice Management....

Dec 2023
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Director

Culture

We were sold one thing, but the system that we actually implemented was another thing. We were told...

Dec 2023
||
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Director

Value

Veradigm nickel-and-dimes us for everything. We need things that are outside of the vendor's normal...

Dec 2023
||
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Director

Product

The biggest areas of opportunity that the vendor has would be with integration and with upgrading...

Dec 2023
||
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Director

Relationship

When we escalate things with the vendor, those things go pretty well, but a lot of the time, we have...

Dec 2023
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Director

Relationship

If I were to talk to someone about the system, they would have their own list of questions about...

Dec 2023
||
(0)
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Chief Innovation Officer

Product

A core advantage of Sunrise is that it is fully on Microsoft Stack, so there is a really great...

Nov 2023
||
(0)
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Chief Innovation Officer

Relationship, Product, Value

Altera Digital Health is very focused on delivering value, and we have managed to be successful in...

Nov 2023
||
(0)
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Chief Innovation Officer

Product, Value

Sunrise is definitely a midmarket product that gives us high value.

Nov 2023
||
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Chief Innovation Officer

Loyalty, Relationship

Our relationship with the Altera Digital Health team is better than it was with Allscripts, and that...

Nov 2023
||
(0)
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Chief Innovation Officer

Product

Sunrise still has the same set of deficiencies that were in the product when it was owned by...

Nov 2023
||
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Director

Operations, Product

One of the challenges that we face is education for staff members about new features in Veradigm....

Nov 2023
||
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Director

Product

The system is basic, but it is tried and true. It has flexible scheduling options. The vendor has...

Nov 2023
||
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Director

Product

The process of creating schedules in Veradigm's system is pretty good. Veradigm's system looks like...

Nov 2023
||
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Director

Relationship

Veradigm sends out a fairly reasonable amount of communication about things. They also identify...

Nov 2023
||
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Analyst/Coordinator

Operations, Product

Veradigm Practice Management is user friendly, and people know it already. It is easy and just a...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

We are at Veradigm’s mercy for their upgrades and everything, and it would be nice if we had a...

Nov 2023
||
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Director

Product

FollowMyHealth needs to become more modern, like other patient portals. It is still stuck in the old...

Nov 2023
||
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Director

Product

We wouldn't be very proactive about recommending FollowMyHealth to other people. The vendor needs to...

Nov 2023
||
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Director

Product

We have another system in place that we utilize for our patient intake process, so we are not taking...

Nov 2023
||
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Director

Operations, Product

The upgrades for FollowMyHealth occur behind the scenes, and we don’t intentionally choose to...

Nov 2023
||
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Director

Product

With FollowMyHealth, we have very limited connectivity that we have pursued at this point. It is...

Nov 2023
||
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Director

Culture, Value

Most of the time, Veradigm does not charge for every little thing. But there are some times when we...

Nov 2023
||
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Manager

Loyalty

We made a change to our locations that is supposed to take place soon, and we are supposed to have a...

Nov 2023
||
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Director

Product

Veradigm hasn't really added a whole lot of features to the product since we started with it several...

Nov 2023
||
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Director

Loyalty, Product

Veradigm did finally get rid of the multifactor authentication for every single login. That process...

Nov 2023
||
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CMIO

Product

We are still stuck with having two disjointed records with Sunrise and Touchworks EHR. The two...

Oct 2023
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CMIO

Product

We don't expect the UI to change for Sunrise, but with the enhancements in every upgrade, there...

Oct 2023
||
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Manager

Culture, Relationship

Veradigm doesn’t keep all promises. That issue is related to their new products and their sales...

Oct 2023
||
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Manager

Product

Veradigm could integrate the patient intake and registration pieces with a texting piece. There is a...

Oct 2023
||
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Manager

Product

The core functions are user friendly and intuitive. What makes them user friendly and intuitive is...

Oct 2023
||
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CMIO

Relationship, Product

We really don't feel like Altera Digital Health is progressing or innovating Touchworks EHR. R&D has...

Oct 2023
||
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CMIO

Loyalty, Product

We rarely see Altera Digital Health working on integration with any of the newer platforms out there...

Oct 2023
||
(0)
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CMIO

Product

There has been a little more development on the Touchworks EHR side recently, but we still have a...

Oct 2023
||
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CMIO

Product

Touchworks EHR is definitely a big contributing factor to provider burnout. It isn't the sole...

Oct 2023
||
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CMIO

Loyalty, Relationship

Our biggest fear is sticking with Altera Digital Health, having something major happen suddenly, and...

Oct 2023
||
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Manager

Culture, Relationship, Operations

The vendor has some services that we haven't found out about until after we have needed them. In the...

Oct 2023
||
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Manager

Product

There are times when Veradigm has new technology that they put out that we have to upgrade to in...

Oct 2023
||
(0)
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Director

Relationship, Value

Altera Digital Health is very relaxed when it comes to developments, and their process isn't good....

Oct 2023
||
(0)
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Director

Loyalty, Value

Sunrise Ambulatory Care is a lot cheaper than Epic's systems. That is why some hospitals don't go...

Oct 2023
||
(0)
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Director

Product

Even after a brand-new upgrade, the system's scheduling function broke down several times to the...

Oct 2023
||
(0)
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Director

Operations

Altera Digital Health offers very little training. If someone is used to the system, they will be...

Oct 2023
||
(0)
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Director

Relationship

Altera Digital Health's strength is that they are pretty transparent about their own issues. We like...

Oct 2023
||
(0)
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Director

Relationship

Altera Digital Health could be a much better company. We wish they listened to their customers more....

Oct 2023
||
(0)
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Director

Product

Interoperability is a big thing for us, and we are really struggling with it. It isn't that we don't...

Oct 2023
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(0)
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Manager

Relationship

We have a pretty good relationship with Veradigm. They are excellent, and they check on us...

Oct 2023
||
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Manager

Value

Veradigm contracts things, and they just got out of the hardware world. However, instead of charging...

Oct 2023
||
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Manager

Value

Veradigm's system is expensive. We pay a lot of money for it, and we feel like we shouldn't have to...

Oct 2023
||
(0)
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Nurse

Product

Sunrise’s customizing capability is great; we can design the system the way we want. Users can...

Oct 2023
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(0)
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Nurse

Product

The new people who come to use Sunrise feel like it is really busy, but that is because they haven't...

Oct 2023
||
(0)
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Manager

Relationship, Operations

Our relationship with Altera Digital Health has been difficult. We went through a major upgrade, and...

Oct 2023
||
(0)
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Manager

Product

Our recent upgrade of Touchworks EHR was a big change, and I was very excited about taking advantage...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship, Product

Right now, there is a lot of innovation happening among the bigger players in the market. Altera...

Oct 2023
||
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Manager

Loyalty, Product

Touchworks EHR has had integration capacity for several years. It is a little dated, but it works...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Altera Digital Health is so far down the hole with their system right now that just getting out of...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Altera Digital Health’s new management appears to care a lot more about their customers than their...

Oct 2023
||
(0)
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Director

Relationship, Operations

There were just many times when we didn't have the support we needed, Veradigm wasn’t really sure...

Oct 2023
||
(0)
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Director

Culture

Veradigm often sells things a certain way, and then we get the products, and they are not at all...

Oct 2023
||
(0)
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Director

Operations, Product

Upgrades with Veradigm are always a train wreck. Things totally break that we have to submit a...

Oct 2023
||
(0)
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Director

Relationship, Product

Veradigm can be really helpful in helping drive financial collections, but there are also challenges...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

There has been some improvement with Altera Digital Health. Our situation with Altera Digital Health...

Oct 2023
||
(0)
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CIO

Loyalty

Originally, Sunrise was owned by Allscripts. And then, of course, Allscripts was a publicly traded...

Oct 2023
||
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CIO

Relationship, Product

Sunrise is a pretty sophisticated application. The vendor largely prides themselves on the fact that...

Oct 2023
||
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CIO

Relationship

When the company transitioned to Altera Digital Health and became part of Harris Healthcare, they...

Oct 2023
||
(0)
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CIO

Loyalty, Relationship, Product

Things are changing and improving with Altera Digital Health. Allscripts had significant market...

Oct 2023
||
(0)
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Director

Product

Sunrise and its user interface are very outdated. It is not keeping up with the times. Sunrise...

Sep 2023
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Director

Loyalty, Relationship

Altera Digital Health’s executives are really trying to change things for the better and look at...

Sep 2023
||
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Director

Relationship

A colleague of mine works at Altera Digital Health, and they told me that the vendor’s executives...

Sep 2023
||
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CMIO

Value

Altera Digital Health doesn’t deliver on their promises. Every project goes over time and over the...

Sep 2023
||
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CMIO

Product

The design hasn't changed much to keep up with the times. The user interface is very poor and not...

Sep 2023
||
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Director

Product

We haven't received a lot of complaints from our end users about Sunrise, and we have deployed the...

Sep 2023
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Manager

Culture, Value

Altera Digital Health does not keep promises. That issue has to do with deadlines and what is...

Sep 2023
||
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Manager

Operations

I don't know where the wheels fell off the bus with training. Altera Digital Health brought in...

Sep 2023
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Manager

Product

We did an upgrade, and now, when we take down an IV bag, the system actually goes to the I&Os and...

Sep 2023
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Manager

Loyalty, Value

We went with Altera Digital Health because we were running with Paragon, and Allscripts had acquired...

Sep 2023
||
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Manager

Culture, Value

My low satisfaction is due to what Altera Digital Health promises and the prices. There was a big...

Sep 2023
||
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Director

Product

The biggest gap that Altera Digital Health has right now is that their upgrades need to be cleaner....

Sep 2023
||
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Director

Relationship

The system isn't terrible, but the vendor's support, innovation, and product releases have been a...

Sep 2023
||
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CMIO

Product, Value

It is a little difficult to find information in Sunrise, but the order entry and documentation are...

Sep 2023
||
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CMIO

Loyalty, Value

Buying Sunrise was the right thing to do at the time. I would buy it again, but I’m not happy with...

Sep 2023
||
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CMIO

Loyalty

Sunrise is not part of our long-term plans because our entire area is on a different system....

Sep 2023
||
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CMIO

Product

I’m pretty happy with Sunrise’s upgrades. Our most recent upgrade has a couple of glitches, but it...

Sep 2023
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VP/Other Executive

Relationship

It seems that every timeline that we get is not met. The development is not met. We have executive...

Sep 2023
||
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VP/Other Executive

Loyalty, Product

Users find it cumbersome to go into different places of Sunrise. The system has an old design; it is...

Sep 2023
||
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CMIO

Operations, Product, Value

We spent a lot of money integrating Sunrise, and that has proved ultimately unhelpful. It took us a...

Sep 2023
||
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CMIO

Relationship

We have had some good executives and some bad ones from Altera Digital Health. We have two executive...

Sep 2023
||
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CMIO

Loyalty

I'm not sure whether we should change from Altera Digital Health. I have a lot of reasons why we...

Sep 2023
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VP/Other Executive

Relationship

We have multiple EHRs, and Sunrise is definitely our worst. Support is always a challenge. The...

Sep 2023
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VP/Other Executive

Operations, Product

We recently did a pretty major upgrade that did not go well at all. We had many hours of clinician...

Sep 2023
||
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VP/Other Executive

Product

Stability and reliability are probably the biggest things Altera Digital Health could improve to...

Sep 2023
||
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VP/Other Executive

Relationship

This product makes people angry and doesn’t do much to make life easier. Those comments extend to...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Value

Allscripts has been disappointing regarding cost and support because the company keeps splitting and...

Sep 2023
||
(0)
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VP/Other Executive

Value

FollowMyHealth is reasonable but could be improved substantially with a few small tweaks.

Sep 2023
||
(0)
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VP/Other Executive

Product

What works well is the ability to see results and read messages from the office. Outgoing...

Sep 2023
||
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VP/Other Executive

Product

Many things need attention. First and most importantly, patients should be able to tell when they...

Sep 2023
||
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VP/Other Executive

Product

Initially, the face ID to log in works well, but the app times out too quickly and doesn’t let users...

Sep 2023
||
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VP/Other Executive

Product

It appears that we can initiate messages, but that often doesn’t work. The software doesn’t alert us...

Sep 2023
||
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VP/Other Executive

Product

There is one glitch or error message after another with FollowMyHealth. The system has a place where...

Sep 2023
||
(0)
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Director

Relationship, Relationship, Value, Value

I would not choose Touchworks EHR again, and that decision has to do with the transition from...

Sep 2023
||
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Director

Product, Product

Things sometimes break because the system is complicated, but in general, Touchworks EHR is very...

Sep 2023
||
(0)
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Director

Product, Product

It takes much longer to get outside integrations working properly with Altera Digital Health than it...

Sep 2023
||
(0)
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Director

Product, Product

Prior authorization is a big thing for us, and Altera Digital Health has a module for that, but they...

Sep 2023
||
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Director

Loyalty, Loyalty, Relationship, Relationship

Altera Digital Health tries to get out in front of things. I can call my account executive, and they...

Sep 2023
||
(0)
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Director

Product

Altera Digital Health is continually losing market share, with good reason. For a company of their...

Sep 2023
||
(0)
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Director

Value

Altera Digital Health’s professional services fees are outrageous, and they are completely opaque....

Sep 2023
||
(0)
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Director

Relationship

We don't have as much interaction with the vendor now that we are no longer hosted by them. We used...

Sep 2023
||
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Director

Value

The EHR runs itself with good physicians who have been using it for many years, and everybody is...

Sep 2023
||
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Manager

Product

There is little innovation or competition in the patient portal space, and that is unfortunate....

Sep 2023
||
(0)
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Manager

Value

I wouldn't buy FollowMyHealth again, but I don't know whether I would have a choice. If someone...

Sep 2023
||
(0)
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Manager

Product

Since FollowMyHealth is cloud based, it is kept up-to-date behind the scenes. I am sure there are...

Sep 2023
||
(0)
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Manager

Product

FollowMyHealth doesn't do much. Patients use it to type their messages instead of calling. Even that...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

When we implemented Veradigm Practice Management, we were forced to use the vendor's clearinghouse,...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

I have never loved Veradigm’s support. I'm supposed to have a person who is empowered to solve my...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Veradigm is getting better with integration and interoperability; they used to be much worse....

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Most of our problems with Veradigm are on the back end with connectivity, integration, and those...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Veradigm is slow to react. When the vendor was Allscripts, everything was together. Everything was...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Veradigm doesn’t have the resources to help with the easy fixes that will help everyone. The things...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Veradigm gets the job done, but if they want to excel at anything, they are going the wrong way....

Sep 2023
||
(0)
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VP/Other Executive

Loyalty

We already knew we didn’t want to continue with Allscripts, and then after some major changes in our...

Sep 2023
||
(0)
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CIO

Relationship

We have used this product for some time, and our experience has gotten worse. There is a lot of...

Sep 2023
||
(0)
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CIO

Operations

The implementation side of Altera Digital Health today is not even a funny joke. Every...

Sep 2023
||
(0)
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CIO

Relationship, Product, Value

I would not buy the product again. Altera Digital Health has alienated my medical staff. They have...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Allscripts started out as a great partner, but after a while, we started seeing a huge decline. A...

Sep 2023
||
(0)
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CIO

Loyalty, Operations

When we went live with Allscripts' system, we also had a lot of other big things going on, and we...

Sep 2023
||
(0)
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VP/Other Executive

Operations

The training that I and my analysts went through was good. I thought it was well done and well...

Sep 2023
||
(0)
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VP/Other Executive

Product

The product’s layout and the screens themselves are not difficult. The screens aren't too busy, and...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty

We are moving away from Altera Digital Health, and one thing we will miss is the product's...

Sep 2023
||
(0)
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Manager

Product

The FollowMyHealth patient portal functionalities are not working properly, and I'm researching...

Sep 2023
||
(0)
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Manager

Product

The whole program needs attention. The virtual visit links disappear periodically from the site and...

Sep 2023
||
(0)
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CMIO

Operations

The initial attention that we received from the vendor was good, but their offshore and technical...

Sep 2023
||
(0)
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CMIO

Product

We have found it to be pretty easy to use macros and dot phrases to move around the system. The...

Sep 2023
||
(0)
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CMIO

Loyalty, Product

We surveyed our providers, and the things that they weren't happy about in the system were that the...

Sep 2023
||
(0)
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CMIO

Product

From what I know about Sunrise and what my staff says about it, it is not positive, and nobody is...

Sep 2023
||
(0)
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CMIO

Product

There are not a lot of customizations that we can do with Sunrise. The vendor uses a siloing...

Sep 2023
||
(0)
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CMIO

Loyalty

We are moving to another vendor for our EMR. We will make Sunrise work until then, but we are very...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty

We are going to be migrating our entire system through Epic. FollowMyHealth can do a lot of the...

Sep 2023
||
(0)
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Director

Value

The vendor is very late in making compliance changes. Every year, we find out about needed upgrades...

Aug 2023
||
(0)
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Manager

Loyalty

We would shop around if we had to replace Touchworks EHR, but we would consider Altera Digital...

Aug 2023
||
(0)
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Manager

Loyalty

Altera Digital Health is improving, and I think they will continue to get better.

Aug 2023
||
(0)
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CIO

Relationship

Veradigm's support has dropped off a little. We used to have a dedicated account person, but it...

Aug 2023
||
(0)
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CIO

Relationship

We would like to go back to our old dedicated-account support initiative. When that initiative came...

Aug 2023
||
(0)
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CIO

Product, Product

The EHR has been very stable, and we have had the same product for many years. Altera Digital Health...

Aug 2023
||
(0)
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CIO

Product, Product

Altera Digital Health is not meeting all of our needs. We need the ability to send CPT codes on the...

Aug 2023
||
(0)
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CIO

Relationship, Relationship, Product, Product

Altera Digital Health does not always hit the deadlines for the number of days that they promise to...

Aug 2023
||
(0)
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CIO

Value, Value

It seems like Altera Digital Health has gone to a modular approach, and we are getting...

Aug 2023
||
(0)
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CIO

Product, Product

The most recent upgrade with Altera Digital Health was really clean and added some new functionality....

Aug 2023
||
(0)
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CIO

Relationship, Product

Veradigm has been a solid vendor for many years. That has been a big thing for us. We can't trade...

Aug 2023
||
(0)
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CIO

Product

We really overestimated the accuracy of the system's rules engine.

Aug 2023
||
(0)
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CIO

Operations

Our implementation with Veradigm was much longer than it should have been, and it had severe bugs....

Aug 2023
||
(0)
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CIO

Product

Veradigm Practice Management is a closed system, so it doesn't have much interoperability. The...

Aug 2023
||
(0)
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CIO

Product

Veradigm's last upgrade had some printing problems, but the vendor has corrected those at this point....

Aug 2023
||
(0)
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CIO

Loyalty, Product

We would like Veradigm to give us the ability to put expiration dates on insurance policies. For...

Aug 2023
||
(0)
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Director

Loyalty

Prior to the acquisition of Altera Digital Health, I probably would have rated the vendor lower on...

Aug 2023
||
(0)
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Director

Loyalty, Relationship, Product

The vendor's development team has always stayed up with the current OS releases and SQL server...

Aug 2023
||
(0)
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Director

Relationship

Altera Digital Health’s support is a mixed bag; it depends on the module we call in for. For one...

Aug 2023
||
(0)
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Director

Relationship

We have had a lot more movement and training activity going on with the vendor, which is good....

Aug 2023
||
(0)
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Director

Product

We have the foundational pieces in Sunrise for integration. The integration is just unproven because...

Aug 2023
||
(0)
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Director

Product

What I like about the product is that the pharmacy, labs, and charts are all within the same spot,...

Aug 2023
||
(0)
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Director

Product

We have many different systems that have to interact with Sunrise, but I don't know whether that is...

Aug 2023
||
(0)
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Director

Loyalty

We have decided to move away from Altera Digital Health because we need to use the EMR system that...

Aug 2023
||
(0)
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Director

Product

There are certain things that I like about Sunrise Ambulatory Care and our ability to use the...

Aug 2023
||
(0)
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Director

Operations, Product

We had a major upgrade scheduled recently with a lengthy period of downtime, and the day before the...

Aug 2023
||
(0)
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Director

Relationship

Once the vendor moved from Allscripts to Altera Digital Health, things shifted, and we have not...

Aug 2023
||
(0)
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Director

Product

I don't think the product is a good ambulatory product. If we are talking about ambulatory products,...

Aug 2023
||
(0)
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Director

Operations

The vendor needs to improve their upgrade process. We are now finding things that are in the system...

Aug 2023
||
(0)
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COO

Operations

We have been with the vendor for several years and are still working through the scope of our...

Aug 2023
||
(0)
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COO

Product, Value

The first years after we started using Sunrise Ambulatory Care were pretty horrible. Things have...

Aug 2023
||
(0)
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COO

Product

I know there are issues and challenges with any EHR, but Sunrise Ambulatory Care has probably been...

Aug 2023
||
(0)
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CIO

Product

Altera Digital Health seems to continue to slough off some components and push them off to a third...

Aug 2023
||
(0)
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CIO

Value

I think our hospitals on Sunrise would like to be on something else. Altera Digital Health seems to...

Aug 2023
||
(0)
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COO

Product

We have providers who have some experience with Sunrise Ambulatory Care, and they have said that our...

Aug 2023
||
(0)
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CIO

Loyalty

The vendor is losing customers with Sunrise. I don’t know how they distribute their development cost...

Aug 2023
||
(0)
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COO

Operations, Product

Sunrise Ambulatory Care is a very difficult system to implement and upgrade. When we upgrade our...

Aug 2023
||
(0)
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COO

Product

The promises Altera Digital Health makes don't contain much, and there haven’t been any improvements...

Aug 2023
||
(0)
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COO

Product, Value

Sunrise Ambulatory Care is very difficult to interface with other solutions. It is time consuming...

Aug 2023
||
(0)
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COO

Product

Sunrise Ambulatory Care is reliable in terms of not going down very often. The solution is up 99% of...

Aug 2023
||
(0)
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CIO

Relationship

Sunrise is an okay product. The ownership and leadership are just a big challenge for us to get...

Aug 2023
||
(0)
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COO

Product

The product works okay for acute care but is horrible for ambulatory care. There is a strong desire...

Aug 2023
||
(0)
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