Verge Quality Management Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:08:18 AM and Model.EvProductId = 186426

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User Commentary

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Analyst/Coordinator

Interfacing and Integration

For our integration goals, we have asked for different products through Verge Health. They have been...

Sep 2020
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Analyst/Coordinator

Service and Support

I haven’t done a lot of training with Verge Health, but I know there is a lot available in the...

Sep 2020
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Analyst/Coordinator

Service and Support

I don’t know that we have needed a lot of new technology. We are working on upgrading our icon page...

Sep 2020
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Analyst/Coordinator

Service and Support

The support is awesome. But it is a general help desk, so I don’t talk to one specific person. There...

Sep 2020
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Analyst/Coordinator

Relationship

Verge Health proactively updates, and they have newsletters. I just don’t take advantage of those. I...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We use the system throughout the entire organization. Our physicians and our staff members are used...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is user friendly. People from other organizations say that it is so easy to use. Once we...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I have requested an overhaul recently with a certain part of the product, and the vendor’s response...

Sep 2020
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Director

Implementation and Training

We had a really horrible rollout because we had a different representative who left and messed up...

Sep 2020
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Director

Functionality and Upgrades

I like how easy it is for the system to download reports. I like the style of the system. End users...

Sep 2020
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Manager

Functionality and Upgrades

The end users always have problems with the system. Verge Health could work on improvements and...

Sep 2020
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Manager

Service and Support

When we have issues, Verge Health is usually Johnny-on-the-spot. They are very good. They are very...

Sep 2020
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Manager

Functionality and Upgrades

As far as cost goes, I am always looking for the clearance rack, but I am sure we would pay for the...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Physicians have to have peer review as part of their ongoing evaluation, so a report is built, and...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

Verge Health has a credentialing service, and that means we can make a contract with them to have...

Sep 2020
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Analyst/Coordinator

Relationship

I personally love Peer Review. I love the physician peer-review modules. I have converted our entire...

Sep 2020
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Analyst/Coordinator

Lessons Learned

We explored pulling the data that we need to make the OPPE reports from Peer Review in the absence...

Sep 2020
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Analyst/Coordinator

Relationship

Verge Health throws one hell of a party at their conventions, and all the top people are there and...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

One of the things we have put into the Peer Review module is a feature for systems issues. For...

Sep 2020
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Director

Other Observations & Comments

We have had some challenges with the product, and we are doing a redesign of it. When we do an...

Sep 2020
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Director

Functionality and Upgrades

Every incident subcategory has the same information. People don’t take the time to fill everything...

Sep 2020
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Director

Relationship

Verge Health is a fantastic vendor, and they are extremely responsive to everything that we have...

Sep 2020
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Director

Relationship

We have partnered with Verge Health to make things happen. Verge Health has helped us to take our...

Sep 2020
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Director

Functionality and Upgrades

The biggest thing about the system is being able to use it on mobile devices. We are in the process...

Sep 2020
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Director

Functionality and Upgrades

Verge Health has a huge opportunity in the community care segment. Right now, the terminology is...

Sep 2020
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Director

Functionality and Upgrades

The system's reporting is easy to review, open, and close. I like that I can run specific reports...

Sep 2020
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Director

Service and Support

Support from Verge Health is excellent. I can contact their team, and they take charge of the ticket...

Sep 2020
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Manager

Service and Support

We are not current on certain things, and Verge Health is implementing new products like reports. We...

Sep 2020
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Manager

Functionality and Upgrades

We are getting ready to update our system based on a national company’s recommendation of best...

Sep 2020
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Manager

Service and Support

We are not on the same page with Verge Health in terms of the interoperability goals. There are good...

Sep 2020
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Director

Functionality and Upgrades

The templates in the system for compliance and grievances are flexible. Verge Health has shown us...

Sep 2020
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Manager

Relationship

I am on a first-name basis with Verge Health's leadership. Our contact is great; that person listens...

Sep 2020
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Manager

Other Observations & Comments

I have done research and compared Patient Relations to other competitive products, and I would buy...

Aug 2020
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Manager

Service and Support

The vendor created a separate event form for COVID-19 to capture any employee exposure, and that was...

Aug 2020
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Manager

Functionality and Upgrades

All of the vendor's applications eventually talk to the credentialing file. When we get a complaint...

Aug 2020
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Director

Service and Support

The vendor’s phone and web support are fabulous. The vendor is always trying to make the product...

Jul 2020
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Director

Functionality and Upgrades

The overall product quality is great. The product is very good, and the company is everything.

Jul 2020
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Director

Other Observations & Comments

The difficulty with the end users is based on how the product was originally set up. The way we set...

Jul 2020
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Director

Other Observations & Comments

For the most part, the product meets our needs, but I am not sure how good the vendor’s report...

Jul 2020
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Director

Technology

The vendor is very good at delivering new technology. The vendor has everything that we need for our...

Jul 2020
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Director

Other Observations & Comments

I think the product has the capability to drive tangible outcomes, but we haven’t used it that way....

Jul 2020
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Director

Other Observations & Comments

There are still some parts of the system that we need to learn to use better on our end. I don’t...

Jul 2020
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Director

ROI / Cost (care and feeding)

We have a contract with the vendor, and they charge additionally if they need to do a major...

Jul 2020
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Director

Other Observations & Comments

The product is fine. Our biggest challenges are having our leaders do the follow-up and putting...

Jul 2020
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Director

Implementation and Training

When we need training from the vendor, they are on top of everything. We have specialists that have...

Jul 2020
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Manager

Functionality and Upgrades

I wish that I had a test environment where I could test updates. We have to test our new things in a...

Jul 2020
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Manager

Functionality and Upgrades

I wish that I had more control over making my own forms in the database. The forms work in other...

Jul 2020
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Manager

Relationship

I really like that Verge Health is able to help us figure out the best way to make things work for...

Jul 2020
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Manager

Functionality and Upgrades

We have tons of customizations in Events Management, and the customizations don't break with...

Jul 2020
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Analyst/Coordinator

Relationship

Verge Health doesn't promise a lot of things. Whenever we ask Verge Health to change something or do...

Jul 2020
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Analyst/Coordinator

Service and Support

My main contact at Verge Health is very helpful with the things that we need. That person is...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system needs to be more user friendly. The back end needs to be larger. I can't run some reports...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I need to be able to run my own reports. I have to ask someone at the help desk to run a report that...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

Verge Health is very helpful. That is why I rated them highly. Verge Health's help is absolutely wonderful....

Jul 2020
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Analyst/Coordinator

Relationship

The executive leaders and the owner of the company were at Verge Health's annual meeting. The owner...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

If a friend of mine came to me and asked me whether I would recommend the system, I really wouldn't...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We recently had an upgrade, and I was the one who drove the upgrade. The upgrade changed some things...

Jul 2020
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Director

ROI / Cost (care and feeding)

Peer Review is reasonably priced. For community hospitals, Peer Review is more affordable than other...

Jul 2020
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Director

Service and Support

Verge Health put out a couple of tools that we could use if we chose to, so we were able to embed...

Jul 2020
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Director

Functionality and Upgrades

The system is robust enough for a major medical center but also gives the tools required for a small...

Jul 2020
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Director

Service and Support

I am in contact with Verge Health usually on a daily basis. They really get sick of me, but they are...

Jul 2020
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Director

Future Outlook

We are getting rid of Liability Claims. We still currently have the system, but we are going to get...

Jul 2020
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Director

Functionality and Upgrades

Peer Review could be improved when it comes to user management. The system is a little bit clunky...

Jul 2020
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Director

Service and Support

Events Management can be used for small and large organizations. Reports are a little bit of an...

Jul 2020
 Helpful

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Director

Service and Support

The support from Verge Health is very responsive. Verge Health is proactive in that they are meeting...

Jul 2020
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Director

Relationship

Verge Health's executives are very approachable and involved. When everything with COVID-19 started,...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor avoids nickel-and-diming. We haven’t gotten charged for anything different or extra.

Jun 2020
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Manager

Implementation and Training

The product is user friendly for the frontline people who put in data, and not much training is...

Jun 2020
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Manager

Interfacing and Integration

I think the product supports our integration goals and promotes integration, especially in the...

Jun 2020
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Manager

Functionality and Upgrades

I would rate the product quality pretty high. The system does what it is supposed to do, and the...

Jun 2020
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Manager

Service and Support

The events side of the product is very easy to use, and it is good for end users. I think that can...

Jun 2020
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Manager

Sales and Contracting

The vendor has hit a snafu with delivering new technology. The vendor has worked hard on some new...

Jun 2020
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Manager

Service and Support

The vendor's support is very proactive. When people make suggestions on things they would like to...

Jun 2020
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Manager

Relationship

We have received our money’s worth. The vendor has really hung in there with us, and the product has...

Jun 2020
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Manager

Relationship

I would recommend the vendor. Every vendor has warts, but we have warts too. The vendor has been...

Jun 2020
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Manager

Future Outlook

We have not fully implemented the new credentialing piece of the system yet. That is the whale and...

Jun 2020
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Manager

Interfacing and Integration

The way the vendor's modules integrate is phenomenal. We don’t have to go from one application to...

Jun 2020
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Manager

Interfacing and Integration

Having the application be system-wide has been phenomenal. With the power of having that whole...

Jun 2020
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Manager

Interfacing and Integration

The solution helps with some of the standardizations that we have been able to achieve in many of...

Jun 2020
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Manager

Relationship

We have been on a reliability journey for a couple of years now, and the vendor was very quick to...

Jun 2020
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Manager

Implementation and Training

There have, of course, been challenges in adopting new innovations. When it came to the earlier...

Jun 2020
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Manager

Service and Support

Reporting remains the most challenging thing for us. There are some challenges we have with the...

Jun 2020
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Manager

Functionality and Upgrades

I wish we had another reporting tool that the vendor has that has a higher level of building...

Jun 2020
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Manager

Future Outlook

Verge Health has improved dramatically in terms of listening to their users' complaints about...

Jun 2020
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Manager

Functionality and Upgrades

The ease of use is still clunky, especially with the peer review module. Every once in a while, we...

Jun 2020