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EchoCredentialing Solutions
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Product

I really like to sing the praises for EchoOneApp. It is so easy. Even when it comes to mapping the...

Sep 2023
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VP/Other Executive

Relationship

VerityStream does their best to keep all their promises, but it is really hard to deliver on things...

Sep 2023
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VP/Other Executive

Value

EchoCredentialing is a piecemeal product. So the vendor charges for every piece of the product.

Sep 2023
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Analyst/Coordinator

Product

VerityStream could perhaps redesign part of the user interface. The system seems a little...

Aug 2023
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Analyst/Coordinator

Relationship, Value

When we need support and whatnot from VerityStream, we don't need to pay for each instance of...

Aug 2023
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Director

Relationship

VerityStream's help desk is always available. We put in tickets and get responses. There are no...

May 2023
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Director

Operations

Whenever we get something new, the vendor's training is there at the beginning of the transition or...

May 2023
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Director

Relationship

We can call the vendor's help desk and talk to a person to tell them what is going on, but...

May 2023
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Director

Loyalty, Product

We are happy with EchoCredentialing's database. We use it every day in and out of tracking our...

May 2023
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(0)
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Director

Loyalty, Product

If I were to do everything over again, I would go with VerityStream's product again. However, if I...

May 2023
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Director

Product

EchoCredentialing is a very friendly product. Its only negative is the slowness that we run into...

May 2023
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Director

Product

The product is very straightforward. We get information out of whatever we put into it because...

May 2023
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CMIO

Loyalty

We are planning on getting rid of EchoCredentialing, but we have had some delays. EchoCredentialing...

Mar 2023
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CMIO

Operations, Product

It is tremendously confusing for our staff to interact with EchoCredentialing. The credentialing...

Mar 2023
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CMIO

Loyalty, Product

EchoCredentialing has had a long history of poor performance. We have not expanded the functionality...

Mar 2023
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CMIO

Relationship

Getting support has been an ongoing problem with VerityStream; there have been years of poor...

Mar 2023
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CMIO

Value

EchoCredentialing is getting a little bit better at driving tangible outcomes.

Mar 2023
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Director

Loyalty, Product

We would not buy EchoCredentialing again, not because the product has issues but because the vendor...

Feb 2023
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Director

Operations, Product

EchoCredentialing is not intuitive. We have to know the program very well to get through the...

Feb 2023
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(0)
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Director

Relationship, Product

EchoCredentialing has been working fairly well; we use it exclusively for our credentialing needs.

Feb 2023
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(0)
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Director

Relationship

We do not have a direct link to an individual at VerityStream who we can reach out to if we have...

Feb 2023
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(0)
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Director

Operations, Product

Our experience with EchoCredentialing has gone well. I am fortunate I have a database administrator...

Feb 2023
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(0)
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Director

Relationship

VerityStream has had a lot of turnover. Whenever we get close to a certain person, we are handed...

Feb 2023
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Director

Culture

Customers of VerityStream should be mindful and aware of price increases at contract renewal time....

Feb 2023
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Manager

Loyalty, Product

With the vendor’s reappointment packet, we will be able to do things online as opposed to sending...

Jan 2023
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Manager

Product

The thing that everybody complains about in EchoCredentialing is when we are trying to set up a new...

Jan 2023
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Manager

Product

We have multiple hospitals, and I would like the vendor to show us how privileges work across...

Jan 2023
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(0)
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Manager

Operations

For training, the vendor takes for granted that our experience of using the product is already at a...

Jan 2023
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Manager

Product

I wish all our departments were using the platform. That would make everything so much easier to...

Jan 2023
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Manager

Operations, Product

The best way to use EchoCredentialing is to put it in the cloud. Our company insisted that we be...

Jan 2023
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Manager

Operations

The vendor insisted on training us before we even had EchoCredentialing, and that was the wrong...

Jan 2023
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Manager

Loyalty, Value

If we had the money, we would go to another VerityStream product, but for now, we are going to stick...

Jan 2023
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Manager

Relationship

Getting a time to meet with the vendor’s executives is difficult because they are in a different...

Jan 2023
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Manager

Relationship

VerityStream’s service department is very good. The support people I have talked to are incredibly...

Jan 2023
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Manager

Relationship, Product

Recently, when I was talking to someone at VerityStream, they saw something that hadn’t been updated...

Jan 2023
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Director

Product

VerityStream's product is very antiquated and is no longer supported well.

Dec 2022
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