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User Commentary
Product
I really like to sing the praises for EchoOneApp. It is so easy. Even when it comes to mapping the...
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Relationship
VerityStream does their best to keep all their promises, but it is really hard to deliver on things...
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Value
EchoCredentialing is a piecemeal product. So the vendor charges for every piece of the product.
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Product
VerityStream could perhaps redesign part of the user interface. The system seems a little...
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Relationship, Value
When we need support and whatnot from VerityStream, we don't need to pay for each instance of...
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Relationship
VerityStream's help desk is always available. We put in tickets and get responses. There are no...
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Operations
Whenever we get something new, the vendor's training is there at the beginning of the transition or...
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Relationship
We can call the vendor's help desk and talk to a person to tell them what is going on, but...
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Loyalty, Product
We are happy with EchoCredentialing's database. We use it every day in and out of tracking our...
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Loyalty, Product
If I were to do everything over again, I would go with VerityStream's product again. However, if I...
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Product
EchoCredentialing is a very friendly product. Its only negative is the slowness that we run into...
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Product
The product is very straightforward. We get information out of whatever we put into it because...
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Loyalty
We are planning on getting rid of EchoCredentialing, but we have had some delays. EchoCredentialing...
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Operations, Product
It is tremendously confusing for our staff to interact with EchoCredentialing. The credentialing...
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Loyalty, Product
EchoCredentialing has had a long history of poor performance. We have not expanded the functionality...
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Relationship
Getting support has been an ongoing problem with VerityStream; there have been years of poor...
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Value
EchoCredentialing is getting a little bit better at driving tangible outcomes.
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Loyalty, Product
We would not buy EchoCredentialing again, not because the product has issues but because the vendor...
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Operations, Product
EchoCredentialing is not intuitive. We have to know the program very well to get through the...
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Relationship, Product
EchoCredentialing has been working fairly well; we use it exclusively for our credentialing needs.
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Relationship
We do not have a direct link to an individual at VerityStream who we can reach out to if we have...
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Operations, Product
Our experience with EchoCredentialing has gone well. I am fortunate I have a database administrator...
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Relationship
VerityStream has had a lot of turnover. Whenever we get close to a certain person, we are handed...
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Culture
Customers of VerityStream should be mindful and aware of price increases at contract renewal time....
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Loyalty, Product
With the vendor’s reappointment packet, we will be able to do things online as opposed to sending...
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Product
The thing that everybody complains about in EchoCredentialing is when we are trying to set up a new...
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Product
We have multiple hospitals, and I would like the vendor to show us how privileges work across...
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Operations
For training, the vendor takes for granted that our experience of using the product is already at a...
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Product
I wish all our departments were using the platform. That would make everything so much easier to...
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Operations, Product
The best way to use EchoCredentialing is to put it in the cloud. Our company insisted that we be...
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Operations
The vendor insisted on training us before we even had EchoCredentialing, and that was the wrong...
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Loyalty, Value
If we had the money, we would go to another VerityStream product, but for now, we are going to stick...
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Relationship
Getting a time to meet with the vendor’s executives is difficult because they are in a different...
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Relationship
VerityStream’s service department is very good. The support people I have talked to are incredibly...
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Relationship, Product
Recently, when I was talking to someone at VerityStream, they saw something that hadn’t been updated...
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Product
VerityStream's product is very antiquated and is no longer supported well.
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