Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Credentialing on your dashboard or bookmark under

(Your Products / Your Organization's Products)


EchoCredentialing Solutions Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/20/2021 6:31:53 AM and Model.EvProductId = 190458

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Credentialing on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Relationship

I love VerityStream. I have an excellent relationship with them and love most of their products. I.........

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

My issue with VerityStream is EchoCredentialing. The system isn't user friendly at all. It isn't an.........

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The document management capabilities are terrible. We have to scan in documents because the system.........

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

This product is wonderful. This product is one of the more expensive products out there, but that is.........

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The product is such an advanced product, and I have been using various versions. I am going to call.........

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor offers some recorded tutorials on their site. We just go into a certain link and type in.........

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

VerityStream always figures out a way to help and support us. VerityStream is pretty cool. I call...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The only end users would be medical staff. We have an interface where people in the hospital can...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to see more interactive things for our physicians. We have certain privilege checklists.........

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I don't think that VerityStream charges for every little thing. I think that their charges are...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

VerityStream's implementation and upgrade services are wonderful. The implementation was easy, and.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I haven't needed any new technology from VerityStream. None of their services stopped during the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I can call my contract manager at any time, Monday through Friday, and tell this individual if I am.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would say that VerityStream is average at driving tangible outcomes, but EchoCredentialing meets.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I would recommend the product. It is very easy to learn. It meets and exceeds our needs and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

EchoOneApp puts another system to shame. Our medical affairs department uses that other system....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor's way of doing things is very outdated. My main problem with the software is that it is.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have never received any training on how to use the system. All the learning has been hands on.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We were just instructed to always call the service desk. I don’t even know who the leadership is on.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wouldn’t recommend the solution. The solution meets our needs, but it barely meets our needs.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If the decision were up to me, I would stick with EchoCredentialing. I would be open to any changes.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don't have any complaints about EchoCredentialing. I really enjoy using it. The system works just.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don't think that VerityStream nickel-and-dimes us. My team is growing, and the vendor has been...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I would rate Echo really well for their implementations and upgrades. The vendor is very patient. We.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I haven't had any new technology from VerityStream for a while, but from what I can remember, their.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

VerityStream's support is outstanding. Their team members answer the phone and are helpful. They...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I talk to others about how good this product and VerityStream's customer service are. I understand.........

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would buy this product again. VerityStream does keep their promises now, but they don't have a...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

VerityStream is definitely trying to respond when it comes to implementation. However, we have had.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

VerityStream doesn't provide very much training. When we buy new modules we have to pay for...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Most of the time, the product works the way it was promoted, but there are issues. For example, we.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

EchoCredentialing's integration is more limited than what we have experienced with other software..........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

VerityStream is good at selling new technology. We are often one of the early adopters of their...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

VerityStream has support employees that try, but I think that their support is average. We sometimes.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I think that VerityStream's new leadership is very strong. If I needed to reach out, someone would.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

EchoCredentialing is key to driving tangible outcomes. We count on it. We want this product to...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would recommend EchoCredentialing to a solo customer with a limited scope. However, more complex.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I am so much happier with EchoCredentialing now than I was five or six years ago. The company is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I don't see a big difference between VerityStream and a lot of our other vendors. EchoCredentialing.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system works well for us. We all use it. There is some expansion that I would like to see; I...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The ease of use for end users is great. EchoOneApp is pretty simple to use, and I haven’t had any...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We use EchoOneApp on a day-to-day basis, so we have definitely seen tangible outcomes from it.

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Customer service from VerityStream is excellent. It is very easy to get support from them. They are.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would buy EchoOneApp again. Whenever I call VerityStream, they always provide great support for...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The integration in EchoOneApp is lacking. My satisfaction with the system will remain the same in a.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I don’t see any change forthcoming in terms of moving away from the system, but I don’t have a...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

For the most part, VerityStream keeps their promises. We had an unfortunate sales pitch that led us.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

From my perspective, the upgrades are fine. I would give them a high rating. But on the user end, I.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system is quite adequate in terms of interoperability. The system feeds physician data into our.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We want to do more things than VerityStream’s software is able to do, and I don’t know whether that.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There is some new technology in the system that we could use. It may be available to us in a...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don’t use the vendor’s support that much. When I need some help, I go to the one or two folks that.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The cost of the system is absorbed by our health system, so I don’t actually know what the cost is..........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the implementation of best practices. VerityStream helps alleviate some of the pressure of...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The service is very proactive. VerityStream is always looking forward to regulatory changes. They...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Our ROI is comparable to the rest of the industry. VerityStream's price may be a little higher than.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VerityStream's users are also a great asset. VerityStream promotes and sponsors user group meetings.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

VerityStream's training is great. They offer a lot of webinars and record each one, so we can go...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The system sometimes takes a bit to figure out. We are using something that we aren't used to using..........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our project manager is doing a really great job. We are working on integration right now, and our...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use varies based on the generation of the user, but that is the same with any IT...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has done everything we have asked it to do. Some functionality just wasn’t there, and...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Right now, we are at a basic level of tangible outcomes. We can run our own reports, but that can...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are happy with the product. We have been impressed by the fact that whenever we need something...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VerityStream is willing to see that we are different and see how they can help us. We are basically.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have seen and used other systems for credentialing purposes, but I have never seen a system that.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor does very well in terms of delivering new technology that meets our needs. They are on...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has done very well with their ongoing support. I am not technically supposed to use the.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor executives are very involved. They are actually doing some of their free webinars about.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I see our satisfaction with the vendor staying the same over the next 12 months because I see how...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. We haven’t experienced any glitches..........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have EchoCredentialing on our private server. All of our provider information is getting shared.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor keeps all of their promises. I have worked with a lot of the vendor’s upper management..........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I am sure that the contract is expensive, but we get what we pay for. The vendor definitely doesn’t.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is very open, so we can put data in and pull data out very easily from database to...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has done very well with their implementation services. When we have needed additions,...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our experience with the training has been excellent, but we have taken on the training so that one.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system definitely supports our integration goals. There is even more integration that we haven’t.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor worked well with us during the implementation to get everything changed over. I was on...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The product does what the vendor said it would do. We have had a few issues, but the customer...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The overall product quality is great. I couldn't be happier with VerityStream. I have used another.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The system is easy to use. The online application is new technology, and I am happy with it, but my.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If I could give the vendor more than a perfect score for their support, I would. They are very...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have definitely received our money's worth. Our rates are better than the rates of most of the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I see the vendor getting better in a year from now because of the new technology, and I think the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

The vendor does avoid charging us for every little thing. They used to, but with our new contract,.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have to designate a filter for the report function and go through a lot of steps. I have to search.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The product works. It is kind of like an old car. It will get a person to a destination but not with.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product should be more intuitive. There are a lot of credentialing tasks that could and should.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we select a physician on the very first page, the physician's information is there in tabs with.........

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I haven't really had a chance to review any advertisements for the product to see whether it is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like for the product to be able to hold more information. When we scan files, we have to...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When I bought EchoOneApp, it was cutting edge. The product is excellent. There is nothing wrong with.........

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VerityStream has always been very good with their service department, and the product has been so...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

People who come from other companies say that EchoOneApp is easier than anything they have ever...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

During the COVID-19 crisis, everyone at VerityStream who was assigned us has reached out via email..........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We have issues every time we upgrade the product, but that isn't necessarily VerityStream's problem..........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The product is considered to be our single source of truth for our entire health system. It feeds...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The product meets our credentialing and provider enrollment needs right now. That is why we are...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have assigned support people. I have a database administrator who takes care of the product for.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had some challenges with the product, especially in the last several years. I would consider.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Overall, our experience has been positive. The vendor offers us dedicated support. We have meetings.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Being hosted presents a lot of challenges. With every patch release, we know that there will be good.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our requests for enhancements or fixes aren't necessarily addressed. They are put on a backlog....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Back when things were business as usual, EchoCredentialing would sometimes run very slowly for us or.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would buy EchoCredentialing again. I have never used any other credentialing product, so I don't.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

VerityStream doesn't nickel-and-dime us. Their pricing is very reasonable.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

VerityStream offers off-site training every year in Colorado. I have never been able to get approval.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

VerityStream is very good at working with us when we run into issues. Their technical support people.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

EchoCredentialing is a very powerful program. I can basically do any type of reporting that I need.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system's ease of use is great. Like with any product, the more we use the system, the better we.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

VerityStream delivers new technology behind the scenes all the time. I get a little notification...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The ongoing support is great; VerityStream is very receptive. Their service is excellent, and they.........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

EchoCredentialing is the gold standard in the industry. Many large health systems utilize...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The product is not part of our long-term plans. VerityStream is going to their new credentialing...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has been surprisingly supportive throughout the COVID-19 crisis. VerityStream has...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

For the most part, the product works well. VerityStream does online training at least every month..........

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been using the system for a few years, and we work well with it every day. At the facility.........

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is easy to use, but there are a few things we would like to see added, like some tie-in.........

May 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF