EchoCredentialing Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship

We have been very pleased with the product. The vendor has a help center that we can reach out to....

Jan 2024
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(0)
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Manager

Operations

We concentrated on getting done what we needed to do in order to make EchoCredentialing work. There...

Jan 2024
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Manager

Loyalty

The vendor has been telling us that we really should go to CredentialStream. We are going to be...

Jan 2024
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Manager

Operations

The vendor keeps their promises but certainly not in the way I would have expected them to keep...

Jan 2024
||
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Manager

Relationship

The help desk is very helpful. Everyone I have talked to has been really good, so the vendor has a...

Jan 2024
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Manager

Operations

For ongoing training, if we look at EchoCredentialing and click on a portion that is supposed to...

Jan 2024
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Manager

Operations

EchoCredentialing is not simple and intuitive because I had a new person coming in to use it,...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We left EchoCredentialing because another solution had online forms that were easier to fill out...

Sep 2023
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(0)
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Analyst/Coordinator

Product

When I ask for help, VerityStream is there for me. I like that EchoCredentialing is one database. If...

Sep 2023
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(0)
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Analyst/Coordinator

Product

I really like to sing the praises for EchoOneApp. It is so easy. Even when it comes to mapping the...

Sep 2023
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VP/Other Executive

Relationship

VerityStream does their best to keep all their promises, but it is really hard to deliver on things...

Sep 2023
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(0)
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VP/Other Executive

Value

EchoCredentialing is a piecemeal product. So the vendor charges for every piece of the product.

Sep 2023
||
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Analyst/Coordinator

Product

VerityStream could perhaps redesign part of the user interface. The system seems a little...

Aug 2023
||
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Analyst/Coordinator

Relationship, Value

When we need support and whatnot from VerityStream, we don't need to pay for each instance of...

Aug 2023
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(0)
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Manager

Loyalty, Product

EchoCredentialing has been so much of a problem. Things are happening that we have never seen...

Aug 2023
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(0)
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Director

Relationship

VerityStream's help desk is always available. We put in tickets and get responses. There are no...

May 2023
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(0)
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Director

Operations

Whenever we get something new, the vendor's training is there at the beginning of the transition or...

May 2023
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(0)
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Director

Relationship

We can call the vendor's help desk and talk to a person to tell them what is going on, but...

May 2023
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(0)
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Director

Loyalty, Product

We are happy with EchoCredentialing's database. We use it every day in and out of tracking our...

May 2023
||
(0)
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Director

Loyalty, Product

If I were to do everything over again, I would go with VerityStream's product again. However, if I...

May 2023
||
(0)
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Director

Product

EchoCredentialing is a very friendly product. Its only negative is the slowness that we run into...

May 2023
||
(0)
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Director

Product

The product is very straightforward. We get information out of whatever we put into it because...

May 2023
||
(0)
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