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EchoCredentialing Solutions
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

VerityStream doesn't really reach out to let us know when we need to update the system. The timing...

Sep 2022
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Analyst/Coordinator

Relationship

VerityStream is easy to reach out to, and they are very willing to support us.

Sep 2022
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VP/Other Executive

Relationship

I have had a long-standing relationship with the vendor, and the relationship with the vendor has...

Sep 2022
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VP/Other Executive

Win/Loss - Why they were not selected (by non-clients)

I don’t like EchoCredentialing. We are moving away from the product because we are looking for a...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I like the product's verification function because I can click a button, and the product verifies...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

VerityStream has made several improvements, and that is why they are rolling out their new...

Sep 2022
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Director

Service and Support

In my last call to the support team, the support people did not understand what I was saying. I...

Sep 2022
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Director

Functionality and Upgrades

We have a lot of committees. We enter attendance at each meeting in EchoCredentialing. When I go in...

Sep 2022
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Director

Future Outlook

We are moving to the cloud version of EchoCredentialing, and I am excited about that. The cloud...

Sep 2022
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Director

Technology

EchoCredentialing is pretty reliable. We don’t have a lot of downtime. The product is our primary...

Sep 2022
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Director

Functionality and Upgrades

We get good reports from EchoCredentialing. With that said, the reports are not easy to access and...

Sep 2022
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Director

Implementation and Training

I would love additional training from VerityStream. I wish the vendor had little YouTube or WebX...

Sep 2022
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Director

Functionality and Upgrades

I feel like we are limited with the number of fields provided in EchoCredentialing. For example, on...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

With my previous program, we couldn't do anything in it. That was a dumb program. But with...

Jun 2022
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Analyst/Coordinator

Future Outlook

I can deal with an imperfect system for my own processes, but for 80% of providers going into the...

Jun 2022
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Analyst/Coordinator

Service and Support

When we onboarded the application portal with VerityStream, we were given a broken product. We had...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The reporting part of the product is very hard to learn. Even my coworkers who have been here a...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

VerityStream’s automation system is broken a lot of the time, and that makes things very hard. The...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There have been fees associated with the modules we have purchased from the vendor and with other...

Jun 2022
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VP/Other Executive

Relationship

To increase our satisfaction with the product, we would like partnership and guidance from...

Jun 2022
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Director

Future Outlook

We are sad to see that VerityStream isn't supporting the product. We have put a lot of effort into...

May 2022
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Director

Functionality and Upgrades

EchoCredentialing has a lot of functionalities that just don't work. That is a shame, but we enjoy...

May 2022
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Director

Functionality and Upgrades

I have used the system for a long time, so I understand how it works. I would still like the...

Mar 2022
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Director

Implementation and Training

The vendor's actual training and everything is really good. They train people very well and answer questions....

Mar 2022
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Director

Functionality and Upgrades

The product is so old that the vendor is not supporting it anymore. We can’t make it do everything...

Mar 2022
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CMIO

Service and Support

When we started having problems with the system, we kind of forced the vendor's hand; we started...

Feb 2022
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CMIO

ROI / Cost (care and feeding)

Staying on this system costs us a lot more money than the system is worth. We are getting zero value...

Feb 2022
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CMIO

Future Outlook

There is almost zero chance we will still be on the EchoCredentialing system a year from now. The...

Feb 2022
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CMIO

Functionality and Upgrades

If KLAS could put that EchoCredentialing is a plague in all my responses, that would work. If asked,...

Feb 2022
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CMIO

Implementation and Training

The repeat training we got from the vendor was very poor. The vendor needs to standardize their...

Feb 2022
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CMIO

Relationship

The system is terrible. We have intentionally avoided adding functionality that we need to the...

Feb 2022
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CMIO

Service and Support

The vendor's support has been horrendous. It has waxed and waned a little, but I rate them poorly...

Feb 2022
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Director

Future Outlook

We are looking at going toward something else. EchoCredentialing has had its life-span. It is an...

Feb 2022
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Director

Relationship

We have reached out to a couple of the higher-ups a few times, and they have worked with us to help...

Feb 2022
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Director

Relationship

At the most recent user conference, I really felt like the information we got was the same...

Feb 2022
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Director

Interfacing and Integration

It seems like we have had to force the product to do a lot of things around integration. It seems...

Feb 2022
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Director

Service and Support

We have been working on some areas within the product that are not working. There are some things we...

Feb 2022
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Director

Functionality and Upgrades

It seems like every time we have an upgrade, something breaks, and trying to get VerityStream to fix...

Feb 2022
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Director

Relationship

We would like more helpful hints and guides when an update is coming out that tell us what is...

Feb 2022
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Director

Functionality and Upgrades

We are having to build too many workarounds. We are manually going out to get information and...

Feb 2022
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Director

Relationship

The acquisition by VerityStream has had a negative impact. The vendor has so many products, and they...

Feb 2022
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Manager

Service and Support

VerityStream’s turnaround time isn't very quick. They could decrease their turnaround time for...

Feb 2022
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Manager

Functionality and Upgrades

VerityStream has a good product for credentialing. The only negative I would say for VerityStream is...

Feb 2022
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Manager

Functionality and Upgrades

There are many things that we cannot do ourselves. We have to rely on VerityStream to do upgrades...

Feb 2022
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Manager

Implementation and Training

VerityStream does a really good job of trying to keep up with the industry standard and what...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We can use online applications instead of paper applications. That has been one major positive...

Jan 2022
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Analyst/Coordinator

Lessons Learned

All of our needs today are definitely being met, but we don't have the bandwidth to explore more...

Jan 2022
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Analyst/Coordinator

Service and Support

We work with great teams. The training is really good too. We have scheduled meetings when we are...

Jan 2022
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Director

Future Outlook

VerityStream is saying that they are not going to sunset the product, but they are not accepting...

Jan 2022
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Director

Functionality and Upgrades

I have the ability to customize workflows completely, and I can report off of that customization....

Jan 2022
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Analyst/Coordinator

Technology

The system is quite slow when providers are trying to fill out their online applications. When users...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

We have been using the solution for a long time. So some of the questions we have are things we have...

Jan 2022
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Analyst/Coordinator

Relationship

We get weekly newsletters, and the vendor lets us know right away when things are coming up or when...

Jan 2022
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Director

Technology

The product is very useful. It is invaluable for credentialing and tracking expirables, and it has...

Jan 2022
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Director

Relationship

After the acquisition, the customer service really declined. My satisfaction for VerityStream’s...

Jan 2022
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Director

Implementation and Training

Everything for training is recorded. We basically just listen to the modules in a library.

Jan 2022
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Director

Relationship

Our VerityStream sales representative is very proactive in reaching out.

Jan 2022
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Director

ROI / Cost (care and feeding)

We don't pay very much for the system, but I wouldn't recommend it to anybody. I don't think...

Jan 2022
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Director

Technology

VerityStream doesn’t keep their promises, but I say that with the caveat that they do tell us up...

Jan 2022
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Director

Technology

VerityStream has launched a new web-based platform, and all resources have essentially been diverted...

Jan 2022
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Director

Service and Support

VerityStream’s support people don't have the answers, but they pick up the phone pleasantly and on...

Jan 2022
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Director

Relationship

We have frequent meetings with the vendor's support team. Things are often escalated to what the...

Dec 2021
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Director

Relationship

We submit a lot of enhancements to the vendor, and we use EchoCredentialing to its full potential....

Dec 2021
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Director

Functionality and Upgrades

The provider-enrollment piece of the system's automation is lacking. VerityStream has a certain...

Dec 2021
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Director

Future Outlook

When we first implemented EchoCredentialing, I would have said that I would buy it again. But now, I...

Dec 2021
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(0)
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Director

Functionality and Upgrades

CredentialStream is the vendor's new product, but we haven't transitioned to it yet. We are still...

Dec 2021
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Manager

Relationship

When VerityStream shows people the system and how the appointments are made, they need to tell...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The vendor made some nice upgrades to the system, but I can't see those changes yet. I hope that we...

Dec 2021
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(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor's acquisition hasn't impacted our experience much. In the past year, the vendor changed...

Dec 2021
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Analyst/Coordinator

Relationship

There are some little quirks in the system that the vendor could work out. The vendor's people have...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

In the past, we had to fax or mail things one by one out to each hospital that a provider was linked...

Dec 2021
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Analyst/Coordinator

Service and Support

If we have an issue, we either have to call or email the vendor's support team. Their support team...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

We get a lot of system errors when we work with larger providers. We need fewer errors. It takes an...

Dec 2021
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Analyst/Coordinator

Relationship

The vendor is very good at reaching out about new products and best practices. They are also good at...

Dec 2021
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