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EchoCredentialing Solutions Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
I don't see a big difference between VerityStream and a lot of our other vendors. EchoCredentialing...
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Director
Functionality and Upgrades
The system works well for us. We all use it. There is some expansion that I would like to see; I...
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Analyst/Coordinator
Functionality and Upgrades
The ease of use for end users is great. EchoOneApp is pretty simple to use, and I haven’t had any...
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Analyst/Coordinator
Functionality and Upgrades
We use EchoOneApp on a day-to-day basis, so we have definitely seen tangible outcomes from it.
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Analyst/Coordinator
Service and Support
Customer service from VerityStream is excellent. It is very easy to get support from them. They are...
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Analyst/Coordinator
Service and Support
I would buy EchoOneApp again. Whenever I call VerityStream, they always provide great support for...
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Analyst/Coordinator
Interfacing and Integration
The integration in EchoOneApp is lacking. My satisfaction with the system will remain the same in a...
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Director
Future Outlook
I don’t see any change forthcoming in terms of moving away from the system, but I don’t have a...
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Director
Sales and Contracting
For the most part, VerityStream keeps their promises. We had an unfortunate sales pitch that led us...
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Director
Functionality and Upgrades
From my perspective, the upgrades are fine. I would give them a high rating. But on the user end, I...
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Director
Interfacing and Integration
The system is quite adequate in terms of interoperability. The system feeds physician data into our...
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Director
Functionality and Upgrades
We want to do more things than VerityStream’s software is able to do, and I don’t know whether that...
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Director
Service and Support
There is some new technology in the system that we could use. It may be available to us in a...
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Director
Service and Support
I don’t use the vendor’s support that much. When I need some help, I go to the one or two folks that...
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Director
ROI / Cost (care and feeding)
The cost of the system is absorbed by our health system, so I don’t actually know what the cost is....
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Manager
Relationship
I like the implementation of best practices. VerityStream helps alleviate some of the pressure of...
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Manager
Relationship
The service is very proactive. VerityStream is always looking forward to regulatory changes. They...
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Manager
ROI / Cost (care and feeding)
Our ROI is comparable to the rest of the industry. VerityStream's price may be a little higher than...
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Manager
Relationship
VerityStream's users are also a great asset. VerityStream promotes and sponsors user group meetings...
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Manager
Implementation and Training
VerityStream's training is great. They offer a lot of webinars and record each one, so we can go...
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Manager
Service and Support
The system sometimes takes a bit to figure out. We are using something that we aren't used to using....
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Manager
Relationship
Our project manager is doing a really great job. We are working on integration right now, and our...
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Manager
Functionality and Upgrades
The ease of use varies based on the generation of the user, but that is the same with any IT...
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Manager
Functionality and Upgrades
The system has done everything we have asked it to do. Some functionality just wasn’t there, and...
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Manager
Other Observations & Comments
Right now, we are at a basic level of tangible outcomes. We can run our own reports, but that can...
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Manager
Relationship
We are happy with the product. We have been impressed by the fact that whenever we need something...
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Manager
Relationship
VerityStream is willing to see that we are different and see how they can help us. We are basically...
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Manager
Functionality and Upgrades
I have seen and used other systems for credentialing purposes, but I have never seen a system that...
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Manager
Service and Support
The vendor does very well in terms of delivering new technology that meets our needs. They are on...
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Manager
Service and Support
The vendor has done very well with their ongoing support. I am not technically supposed to use the...
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Manager
Relationship
The vendor executives are very involved. They are actually doing some of their free webinars about...
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Manager
Other Observations & Comments
I see our satisfaction with the vendor staying the same over the next 12 months because I see how...
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Manager
Service and Support
The vendor has been very supportive during the COVID-19 crisis. We haven’t experienced any glitches....
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Manager
Functionality and Upgrades
We have EchoCredentialing on our private server. All of our provider information is getting shared...
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Manager
Service and Support
The vendor keeps all of their promises. I have worked with a lot of the vendor’s upper management....
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Manager
ROI / Cost (care and feeding)
I am sure that the contract is expensive, but we get what we pay for. The vendor definitely doesn’t...
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Manager
Functionality and Upgrades
The system is very open, so we can put data in and pull data out very easily from database to...
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Manager
Implementation and Training
The vendor has done very well with their implementation services. When we have needed additions,...
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Manager
Implementation and Training
Our experience with the training has been excellent, but we have taken on the training so that one...
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Manager
Interfacing and Integration
The system definitely supports our integration goals. There is even more integration that we haven’t...
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Manager
Implementation and Training
The vendor worked well with us during the implementation to get everything changed over. I was on...
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Manager
Service and Support
The product does what the vendor said it would do. We have had a few issues, but the customer...
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Manager
Functionality and Upgrades
The overall product quality is great. I couldn't be happier with VerityStream. I have used another...
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Manager
Technology
The system is easy to use. The online application is new technology, and I am happy with it, but my...
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Manager
Service and Support
If I could give the vendor more than a perfect score for their support, I would. They are very...
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Manager
ROI / Cost (care and feeding)
We have definitely received our money's worth. Our rates are better than the rates of most of the...
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Manager
Future Outlook
I see the vendor getting better in a year from now because of the new technology, and I think the...
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Manager
Sales and Contracting
The vendor does avoid charging us for every little thing. They used to, but with our new contract,...
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Manager
Functionality and Upgrades
I have to designate a filter for the report function and go through a lot of steps. I have to search...
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Director
Other Observations & Comments
The product works. It is kind of like an old car. It will get a person to a destination but not with...
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Director
Functionality and Upgrades
The product should be more intuitive. There are a lot of credentialing tasks that could and should...
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Manager
Functionality and Upgrades
When we select a physician on the very first page, the physician's information is there in tabs with...
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Manager
Functionality and Upgrades
I haven't really had a chance to review any advertisements for the product to see whether it is...
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Manager
Functionality and Upgrades
I would like for the product to be able to hold more information. When we scan files, we have to...
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Manager
Service and Support
When I bought EchoOneApp, it was cutting edge. The product is excellent. There is nothing wrong with...
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Manager
Functionality and Upgrades
VerityStream has always been very good with their service department, and the product has been so...
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Manager
ROI / Cost (care and feeding)
People who come from other companies say that EchoOneApp is easier than anything they have ever...
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Director
Relationship
During the COVID-19 crisis, everyone at VerityStream who was assigned us has reached out via email....
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Director
Other Observations & Comments
We have issues every time we upgrade the product, but that isn't necessarily VerityStream's problem....
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Director
Service and Support
The product is considered to be our single source of truth for our entire health system. It feeds...
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Director
Lessons Learned
The product meets our credentialing and provider enrollment needs right now. That is why we are...
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Director
Service and Support
We have assigned support people. I have a database administrator who takes care of the product for...
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Manager
Functionality and Upgrades
We have had some challenges with the product, especially in the last several years. I would consider...
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Manager
Service and Support
Overall, our experience has been positive. The vendor offers us dedicated support. We have meetings...
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Manager
Functionality and Upgrades
Being hosted presents a lot of challenges. With every patch release, we know that there will be good...
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Manager
Functionality and Upgrades
Our requests for enhancements or fixes aren't necessarily addressed. They are put on a backlog....
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Director
Functionality and Upgrades
Back when things were business as usual, EchoCredentialing would sometimes run very slowly for us or...
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Director
ROI / Cost (care and feeding)
I would buy EchoCredentialing again. I have never used any other credentialing product, so I don't...
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Director
ROI / Cost (care and feeding)
VerityStream doesn't nickel-and-dime us. Their pricing is very reasonable.
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Director
Implementation and Training
VerityStream offers off-site training every year in Colorado. I have never been able to get approval...
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Director
Service and Support
VerityStream is very good at working with us when we run into issues. Their technical support people...
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Director
Functionality and Upgrades
EchoCredentialing is a very powerful program. I can basically do any type of reporting that I need...
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Director
Functionality and Upgrades
The system's ease of use is great. Like with any product, the more we use the system, the better we...
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Director
Technology
VerityStream delivers new technology behind the scenes all the time. I get a little notification...
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Director
Service and Support
The ongoing support is great; VerityStream is very receptive. Their service is excellent, and they...
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Director
Functionality and Upgrades
EchoCredentialing is the gold standard in the industry. Many large health systems utilize...
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Director
Other Observations & Comments
The product is not part of our long-term plans. VerityStream is going to their new credentialing...
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Director
Service and Support
The vendor has been surprisingly supportive throughout the COVID-19 crisis. VerityStream has...
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Director
ROI / Cost (care and feeding)
For the most part, the product works well. VerityStream does online training at least every month....
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Director
Functionality and Upgrades
We have been using the system for a few years, and we work well with it every day. At the facility...
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Director
Functionality and Upgrades
The product is easy to use, but there are a few things we would like to see added, like some tie-in...
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Analyst/Coordinator
Functionality and Upgrades
We have very limited use of EchoOneApp. Only one department uses it, and that is fine. The users...
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Director
Lessons Learned
The biggest challenge in the industry right now is that everyone is asking for different data, and...
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Director
Relationship
The vendor doesn’t keep all of their promises to us. For example, the vendor says they can do...
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Director
Sales and Contracting
The vendor is good at avoiding nickel-and-diming. They have a set price, and we are aware of what...
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