EchoCredentialing Solutions Comments

 

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User Commentary

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Director

Functionality and Upgrades

I don't see a big difference between VerityStream and a lot of our other vendors. EchoCredentialing...

Sep 2020
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Director

Functionality and Upgrades

The system works well for us. We all use it. There is some expansion that I would like to see; I...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The ease of use for end users is great. EchoOneApp is pretty simple to use, and I haven’t had any...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We use EchoOneApp on a day-to-day basis, so we have definitely seen tangible outcomes from it.

Sep 2020
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Analyst/Coordinator

Service and Support

Customer service from VerityStream is excellent. It is very easy to get support from them. They are...

Sep 2020
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Analyst/Coordinator

Service and Support

I would buy EchoOneApp again. Whenever I call VerityStream, they always provide great support for...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

The integration in EchoOneApp is lacking. My satisfaction with the system will remain the same in a...

Sep 2020
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Director

Future Outlook

I don’t see any change forthcoming in terms of moving away from the system, but I don’t have a...

Sep 2020
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Director

Sales and Contracting

For the most part, VerityStream keeps their promises. We had an unfortunate sales pitch that led us...

Sep 2020
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Director

Functionality and Upgrades

From my perspective, the upgrades are fine. I would give them a high rating. But on the user end, I...

Sep 2020
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Director

Interfacing and Integration

The system is quite adequate in terms of interoperability. The system feeds physician data into our...

Sep 2020
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Director

Functionality and Upgrades

We want to do more things than VerityStream’s software is able to do, and I don’t know whether that...

Sep 2020
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Director

Service and Support

There is some new technology in the system that we could use. It may be available to us in a...

Sep 2020
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Director

Service and Support

I don’t use the vendor’s support that much. When I need some help, I go to the one or two folks that...

Sep 2020
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Director

ROI / Cost (care and feeding)

The cost of the system is absorbed by our health system, so I don’t actually know what the cost is....

Sep 2020
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Manager

Relationship

I like the implementation of best practices. VerityStream helps alleviate some of the pressure of...

Sep 2020
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Manager

Relationship

The service is very proactive. VerityStream is always looking forward to regulatory changes. They...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Our ROI is comparable to the rest of the industry. VerityStream's price may be a little higher than...

Sep 2020
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Manager

Relationship

VerityStream's users are also a great asset. VerityStream promotes and sponsors user group meetings...

Sep 2020
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Manager

Implementation and Training

VerityStream's training is great. They offer a lot of webinars and record each one, so we can go...

Sep 2020
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Manager

Service and Support

The system sometimes takes a bit to figure out. We are using something that we aren't used to using....

Sep 2020
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Manager

Relationship

Our project manager is doing a really great job. We are working on integration right now, and our...

Sep 2020
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Manager

Functionality and Upgrades

The ease of use varies based on the generation of the user, but that is the same with any IT...

Sep 2020
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Manager

Functionality and Upgrades

The system has done everything we have asked it to do. Some functionality just wasn’t there, and...

Sep 2020
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Manager

Other Observations & Comments

Right now, we are at a basic level of tangible outcomes. We can run our own reports, but that can...

Sep 2020
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Manager

Relationship

We are happy with the product. We have been impressed by the fact that whenever we need something...

Sep 2020
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Manager

Relationship

VerityStream is willing to see that we are different and see how they can help us. We are basically...

Sep 2020
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Manager

Functionality and Upgrades

I have seen and used other systems for credentialing purposes, but I have never seen a system that...

Sep 2020
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Manager

Service and Support

The vendor does very well in terms of delivering new technology that meets our needs. They are on...

Sep 2020
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Manager

Service and Support

The vendor has done very well with their ongoing support. I am not technically supposed to use the...

Sep 2020
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Manager

Relationship

The vendor executives are very involved. They are actually doing some of their free webinars about...

Sep 2020
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Manager

Other Observations & Comments

I see our satisfaction with the vendor staying the same over the next 12 months because I see how...

Sep 2020
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Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. We haven’t experienced any glitches....

Sep 2020
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Manager

Functionality and Upgrades

We have EchoCredentialing on our private server. All of our provider information is getting shared...

Sep 2020
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Manager

Service and Support

The vendor keeps all of their promises. I have worked with a lot of the vendor’s upper management....

Sep 2020
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Manager

ROI / Cost (care and feeding)

I am sure that the contract is expensive, but we get what we pay for. The vendor definitely doesn’t...

Sep 2020
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Manager

Functionality and Upgrades

The system is very open, so we can put data in and pull data out very easily from database to...

Sep 2020
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Manager

Implementation and Training

The vendor has done very well with their implementation services. When we have needed additions,...

Sep 2020
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Manager

Implementation and Training

Our experience with the training has been excellent, but we have taken on the training so that one...

Sep 2020
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Manager

Interfacing and Integration

The system definitely supports our integration goals. There is even more integration that we haven’t...

Sep 2020
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Manager

Implementation and Training

The vendor worked well with us during the implementation to get everything changed over. I was on...

Sep 2020
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Manager

Service and Support

The product does what the vendor said it would do. We have had a few issues, but the customer...

Sep 2020
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Manager

Functionality and Upgrades

The overall product quality is great. I couldn't be happier with VerityStream. I have used another...

Sep 2020
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Manager

Technology

The system is easy to use. The online application is new technology, and I am happy with it, but my...

Sep 2020
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Manager

Service and Support

If I could give the vendor more than a perfect score for their support, I would. They are very...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We have definitely received our money's worth. Our rates are better than the rates of most of the...

Sep 2020
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Manager

Future Outlook

I see the vendor getting better in a year from now because of the new technology, and I think the...

Sep 2020
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Manager

Sales and Contracting

The vendor does avoid charging us for every little thing. They used to, but with our new contract,...

Sep 2020
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Manager

Functionality and Upgrades

I have to designate a filter for the report function and go through a lot of steps. I have to search...

Sep 2020
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Director

Other Observations & Comments

The product works. It is kind of like an old car. It will get a person to a destination but not with...

Sep 2020
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Director

Functionality and Upgrades

The product should be more intuitive. There are a lot of credentialing tasks that could and should...

Sep 2020
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Manager

Functionality and Upgrades

When we select a physician on the very first page, the physician's information is there in tabs with...

Sep 2020
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Manager

Functionality and Upgrades

I haven't really had a chance to review any advertisements for the product to see whether it is...

Sep 2020
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Manager

Functionality and Upgrades

I would like for the product to be able to hold more information. When we scan files, we have to...

Sep 2020
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Manager

Service and Support

When I bought EchoOneApp, it was cutting edge. The product is excellent. There is nothing wrong with...

Aug 2020
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Manager

Functionality and Upgrades

VerityStream has always been very good with their service department, and the product has been so...

Aug 2020
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Manager

ROI / Cost (care and feeding)

People who come from other companies say that EchoOneApp is easier than anything they have ever...

Aug 2020
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Director

Relationship

During the COVID-19 crisis, everyone at VerityStream who was assigned us has reached out via email....

Jun 2020
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Director

Other Observations & Comments

We have issues every time we upgrade the product, but that isn't necessarily VerityStream's problem....

Jun 2020
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Director

Service and Support

The product is considered to be our single source of truth for our entire health system. It feeds...

Jun 2020
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Director

Lessons Learned

The product meets our credentialing and provider enrollment needs right now. That is why we are...

Jun 2020
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Director

Service and Support

We have assigned support people. I have a database administrator who takes care of the product for...

Jun 2020
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Manager

Functionality and Upgrades

We have had some challenges with the product, especially in the last several years. I would consider...

Jun 2020
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Manager

Service and Support

Overall, our experience has been positive. The vendor offers us dedicated support. We have meetings...

Jun 2020
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Manager

Functionality and Upgrades

Being hosted presents a lot of challenges. With every patch release, we know that there will be good...

Jun 2020
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Manager

Functionality and Upgrades

Our requests for enhancements or fixes aren't necessarily addressed. They are put on a backlog....

Jun 2020
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Director

Functionality and Upgrades

Back when things were business as usual, EchoCredentialing would sometimes run very slowly for us or...

Jun 2020
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Director

ROI / Cost (care and feeding)

I would buy EchoCredentialing again. I have never used any other credentialing product, so I don't...

Jun 2020
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Director

ROI / Cost (care and feeding)

VerityStream doesn't nickel-and-dime us. Their pricing is very reasonable.

Jun 2020
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Director

Implementation and Training

VerityStream offers off-site training every year in Colorado. I have never been able to get approval...

Jun 2020
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Director

Service and Support

VerityStream is very good at working with us when we run into issues. Their technical support people...

Jun 2020
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Director

Functionality and Upgrades

EchoCredentialing is a very powerful program. I can basically do any type of reporting that I need...

Jun 2020
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Director

Functionality and Upgrades

The system's ease of use is great. Like with any product, the more we use the system, the better we...

Jun 2020
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Director

Technology

VerityStream delivers new technology behind the scenes all the time. I get a little notification...

Jun 2020
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Director

Service and Support

The ongoing support is great; VerityStream is very receptive. Their service is excellent, and they...

Jun 2020
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Director

Functionality and Upgrades

EchoCredentialing is the gold standard in the industry. Many large health systems utilize...

Jun 2020
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Director

Other Observations & Comments

The product is not part of our long-term plans. VerityStream is going to their new credentialing...

Jun 2020
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Director

Service and Support

The vendor has been surprisingly supportive throughout the COVID-19 crisis. VerityStream has...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

For the most part, the product works well. VerityStream does online training at least every month....

Jun 2020
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Director

Functionality and Upgrades

We have been using the system for a few years, and we work well with it every day. At the facility...

May 2020
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Director

Functionality and Upgrades

The product is easy to use, but there are a few things we would like to see added, like some tie-in...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We have very limited use of EchoOneApp. Only one department uses it, and that is fine. The users...

Oct 2019
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Director

Lessons Learned

The biggest challenge in the industry right now is that everyone is asking for different data, and...

Aug 2019
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Director

Relationship

The vendor doesn’t keep all of their promises to us. For example, the vendor says they can do...

Aug 2019
 Helpful

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Director

Sales and Contracting

The vendor is good at avoiding nickel-and-diming. They have a set price, and we are aware of what...

Aug 2019