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EchoCredentialing Solutions Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Relationship
I love VerityStream. I have an excellent relationship with them and love most of their products. I.........
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VP/Other Executive
Functionality and Upgrades
My issue with VerityStream is EchoCredentialing. The system isn't user friendly at all. It isn't an.........
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VP/Other Executive
Functionality and Upgrades
The document management capabilities are terrible. We have to scan in documents because the system.........
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Director
Functionality and Upgrades
This product is wonderful. This product is one of the more expensive products out there, but that is.........
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Director
Implementation and Training
The product is such an advanced product, and I have been using various versions. I am going to call.........
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Director
Implementation and Training
The vendor offers some recorded tutorials on their site. We just go into a certain link and type in.........
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Analyst/Coordinator
Service and Support
VerityStream always figures out a way to help and support us. VerityStream is pretty cool. I call...
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Analyst/Coordinator
Functionality and Upgrades
The only end users would be medical staff. We have an interface where people in the hospital can...
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Analyst/Coordinator
Functionality and Upgrades
I would like to see more interactive things for our physicians. We have certain privilege checklists.........
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Analyst/Coordinator
ROI / Cost (care and feeding)
I don't think that VerityStream charges for every little thing. I think that their charges are...
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Analyst/Coordinator
Implementation and Training
VerityStream's implementation and upgrade services are wonderful. The implementation was easy, and.........
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Analyst/Coordinator
Service and Support
I haven't needed any new technology from VerityStream. None of their services stopped during the...
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Analyst/Coordinator
Service and Support
I can call my contract manager at any time, Monday through Friday, and tell this individual if I am.........
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Analyst/Coordinator
Relationship
I would say that VerityStream is average at driving tangible outcomes, but EchoCredentialing meets.........
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would recommend the product. It is very easy to learn. It meets and exceeds our needs and...
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Analyst/Coordinator
Functionality and Upgrades
EchoOneApp puts another system to shame. Our medical affairs department uses that other system....
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Manager
Functionality and Upgrades
The vendor's way of doing things is very outdated. My main problem with the software is that it is.........
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Manager
Implementation and Training
We have never received any training on how to use the system. All the learning has been hands on.
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Manager
Relationship
We were just instructed to always call the service desk. I don’t even know who the leadership is on.........
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Manager
Functionality and Upgrades
I wouldn’t recommend the solution. The solution meets our needs, but it barely meets our needs.
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Analyst/Coordinator
Relationship
If the decision were up to me, I would stick with EchoCredentialing. I would be open to any changes.........
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Analyst/Coordinator
Functionality and Upgrades
I don't have any complaints about EchoCredentialing. I really enjoy using it. The system works just.........
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Director
Service and Support
I don't think that VerityStream nickel-and-dimes us. My team is growing, and the vendor has been...
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Director
Interfacing and Integration
I would rate Echo really well for their implementations and upgrades. The vendor is very patient. We.........
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Director
Future Outlook
I haven't had any new technology from VerityStream for a while, but from what I can remember, their.........
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Director
Service and Support
VerityStream's support is outstanding. Their team members answer the phone and are helpful. They...
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Director
Functionality and Upgrades
I talk to others about how good this product and VerityStream's customer service are. I understand.........
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Director
Relationship
I would buy this product again. VerityStream does keep their promises now, but they don't have a...
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Director
Functionality and Upgrades
VerityStream is definitely trying to respond when it comes to implementation. However, we have had.........
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Director
Implementation and Training
VerityStream doesn't provide very much training. When we buy new modules we have to pay for...
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Director
Functionality and Upgrades
Most of the time, the product works the way it was promoted, but there are issues. For example, we.........
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Director
Interfacing and Integration
EchoCredentialing's integration is more limited than what we have experienced with other software..........
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Director
Functionality and Upgrades
VerityStream is good at selling new technology. We are often one of the early adopters of their...
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Director
Service and Support
VerityStream has support employees that try, but I think that their support is average. We sometimes.........
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Director
Relationship
I think that VerityStream's new leadership is very strong. If I needed to reach out, someone would.........
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Director
Functionality and Upgrades
EchoCredentialing is key to driving tangible outcomes. We count on it. We want this product to...
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Director
ROI / Cost (care and feeding)
I would recommend EchoCredentialing to a solo customer with a limited scope. However, more complex.........
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Director
Future Outlook
I am so much happier with EchoCredentialing now than I was five or six years ago. The company is...
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Director
Functionality and Upgrades
I don't see a big difference between VerityStream and a lot of our other vendors. EchoCredentialing.........
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Director
Functionality and Upgrades
The system works well for us. We all use it. There is some expansion that I would like to see; I...
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Analyst/Coordinator
Functionality and Upgrades
The ease of use for end users is great. EchoOneApp is pretty simple to use, and I haven’t had any...
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Analyst/Coordinator
Functionality and Upgrades
We use EchoOneApp on a day-to-day basis, so we have definitely seen tangible outcomes from it.
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Analyst/Coordinator
Service and Support
Customer service from VerityStream is excellent. It is very easy to get support from them. They are.........
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Analyst/Coordinator
Service and Support
I would buy EchoOneApp again. Whenever I call VerityStream, they always provide great support for...
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Analyst/Coordinator
Interfacing and Integration
The integration in EchoOneApp is lacking. My satisfaction with the system will remain the same in a.........
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Director
Future Outlook
I don’t see any change forthcoming in terms of moving away from the system, but I don’t have a...
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Director
Sales and Contracting
For the most part, VerityStream keeps their promises. We had an unfortunate sales pitch that led us.........
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Director
Functionality and Upgrades
From my perspective, the upgrades are fine. I would give them a high rating. But on the user end, I.........
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Director
Interfacing and Integration
The system is quite adequate in terms of interoperability. The system feeds physician data into our.........
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Director
Functionality and Upgrades
We want to do more things than VerityStream’s software is able to do, and I don’t know whether that.........
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Director
Service and Support
There is some new technology in the system that we could use. It may be available to us in a...
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Director
Service and Support
I don’t use the vendor’s support that much. When I need some help, I go to the one or two folks that.........
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Director
ROI / Cost (care and feeding)
The cost of the system is absorbed by our health system, so I don’t actually know what the cost is..........
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Manager
Relationship
I like the implementation of best practices. VerityStream helps alleviate some of the pressure of...
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Manager
Relationship
The service is very proactive. VerityStream is always looking forward to regulatory changes. They...
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Manager
ROI / Cost (care and feeding)
Our ROI is comparable to the rest of the industry. VerityStream's price may be a little higher than.........
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Manager
Relationship
VerityStream's users are also a great asset. VerityStream promotes and sponsors user group meetings.........
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Manager
Implementation and Training
VerityStream's training is great. They offer a lot of webinars and record each one, so we can go...
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Manager
Service and Support
The system sometimes takes a bit to figure out. We are using something that we aren't used to using..........
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Manager
Relationship
Our project manager is doing a really great job. We are working on integration right now, and our...
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Manager
Functionality and Upgrades
The ease of use varies based on the generation of the user, but that is the same with any IT...
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Manager
Functionality and Upgrades
The system has done everything we have asked it to do. Some functionality just wasn’t there, and...
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Manager
Other Observations & Comments
Right now, we are at a basic level of tangible outcomes. We can run our own reports, but that can...
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Manager
Relationship
We are happy with the product. We have been impressed by the fact that whenever we need something...
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Manager
Relationship
VerityStream is willing to see that we are different and see how they can help us. We are basically.........
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Manager
Functionality and Upgrades
I have seen and used other systems for credentialing purposes, but I have never seen a system that.........
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Manager
Service and Support
The vendor does very well in terms of delivering new technology that meets our needs. They are on...
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Manager
Service and Support
The vendor has done very well with their ongoing support. I am not technically supposed to use the.........
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Manager
Relationship
The vendor executives are very involved. They are actually doing some of their free webinars about.........
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Manager
Other Observations & Comments
I see our satisfaction with the vendor staying the same over the next 12 months because I see how...
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Manager
Service and Support
The vendor has been very supportive during the COVID-19 crisis. We haven’t experienced any glitches..........
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Manager
Functionality and Upgrades
We have EchoCredentialing on our private server. All of our provider information is getting shared.........
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Manager
Service and Support
The vendor keeps all of their promises. I have worked with a lot of the vendor’s upper management..........
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Manager
ROI / Cost (care and feeding)
I am sure that the contract is expensive, but we get what we pay for. The vendor definitely doesn’t.........
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Manager
Functionality and Upgrades
The system is very open, so we can put data in and pull data out very easily from database to...
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Manager
Implementation and Training
The vendor has done very well with their implementation services. When we have needed additions,...
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Manager
Implementation and Training
Our experience with the training has been excellent, but we have taken on the training so that one.........
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Manager
Interfacing and Integration
The system definitely supports our integration goals. There is even more integration that we haven’t.........
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Manager
Implementation and Training
The vendor worked well with us during the implementation to get everything changed over. I was on...
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Manager
Service and Support
The product does what the vendor said it would do. We have had a few issues, but the customer...
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Manager
Functionality and Upgrades
The overall product quality is great. I couldn't be happier with VerityStream. I have used another.........
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Manager
Technology
The system is easy to use. The online application is new technology, and I am happy with it, but my.........
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Manager
Service and Support
If I could give the vendor more than a perfect score for their support, I would. They are very...
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Manager
ROI / Cost (care and feeding)
We have definitely received our money's worth. Our rates are better than the rates of most of the...
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Manager
Future Outlook
I see the vendor getting better in a year from now because of the new technology, and I think the...
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Manager
Sales and Contracting
The vendor does avoid charging us for every little thing. They used to, but with our new contract,.........
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Manager
Functionality and Upgrades
I have to designate a filter for the report function and go through a lot of steps. I have to search.........
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Director
Other Observations & Comments
The product works. It is kind of like an old car. It will get a person to a destination but not with.........
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Director
Functionality and Upgrades
The product should be more intuitive. There are a lot of credentialing tasks that could and should.........
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Manager
Functionality and Upgrades
When we select a physician on the very first page, the physician's information is there in tabs with.........
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Manager
Functionality and Upgrades
I haven't really had a chance to review any advertisements for the product to see whether it is...
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Manager
Functionality and Upgrades
I would like for the product to be able to hold more information. When we scan files, we have to...
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Manager
Service and Support
When I bought EchoOneApp, it was cutting edge. The product is excellent. There is nothing wrong with.........
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Manager
Functionality and Upgrades
VerityStream has always been very good with their service department, and the product has been so...
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Manager
ROI / Cost (care and feeding)
People who come from other companies say that EchoOneApp is easier than anything they have ever...
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Director
Relationship
During the COVID-19 crisis, everyone at VerityStream who was assigned us has reached out via email..........
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Director
Other Observations & Comments
We have issues every time we upgrade the product, but that isn't necessarily VerityStream's problem..........
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Director
Service and Support
The product is considered to be our single source of truth for our entire health system. It feeds...
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Director
Lessons Learned
The product meets our credentialing and provider enrollment needs right now. That is why we are...
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Director
Service and Support
We have assigned support people. I have a database administrator who takes care of the product for.........
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Manager
Functionality and Upgrades
We have had some challenges with the product, especially in the last several years. I would consider.........
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Manager
Service and Support
Overall, our experience has been positive. The vendor offers us dedicated support. We have meetings.........
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Manager
Functionality and Upgrades
Being hosted presents a lot of challenges. With every patch release, we know that there will be good.........
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Manager
Functionality and Upgrades
Our requests for enhancements or fixes aren't necessarily addressed. They are put on a backlog....
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Director
Functionality and Upgrades
Back when things were business as usual, EchoCredentialing would sometimes run very slowly for us or.........
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Director
ROI / Cost (care and feeding)
I would buy EchoCredentialing again. I have never used any other credentialing product, so I don't.........
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Director
ROI / Cost (care and feeding)
VerityStream doesn't nickel-and-dime us. Their pricing is very reasonable.
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Director
Implementation and Training
VerityStream offers off-site training every year in Colorado. I have never been able to get approval.........
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Director
Service and Support
VerityStream is very good at working with us when we run into issues. Their technical support people.........
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Director
Functionality and Upgrades
EchoCredentialing is a very powerful program. I can basically do any type of reporting that I need.........
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Director
Functionality and Upgrades
The system's ease of use is great. Like with any product, the more we use the system, the better we.........
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Director
Technology
VerityStream delivers new technology behind the scenes all the time. I get a little notification...
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Director
Service and Support
The ongoing support is great; VerityStream is very receptive. Their service is excellent, and they.........
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Director
Functionality and Upgrades
EchoCredentialing is the gold standard in the industry. Many large health systems utilize...
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Director
Other Observations & Comments
The product is not part of our long-term plans. VerityStream is going to their new credentialing...
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Director
Service and Support
The vendor has been surprisingly supportive throughout the COVID-19 crisis. VerityStream has...
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Director
ROI / Cost (care and feeding)
For the most part, the product works well. VerityStream does online training at least every month..........
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Director
Functionality and Upgrades
We have been using the system for a few years, and we work well with it every day. At the facility.........
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Director
Functionality and Upgrades
The product is easy to use, but there are a few things we would like to see added, like some tie-in.........
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