Commentary Summary
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User Commentary
Future Outlook
We are planning on getting rid of EchoCredentialing, but we have had some delays. EchoCredentialing...
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Functionality and Upgrades
It is tremendously confusing for our staff to interact with EchoCredentialing. The credentialing...
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Functionality and Upgrades
EchoCredentialing has had a long history of poor performance. We have not expanded the functionality...
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Service and Support
Getting support has been an ongoing problem with VerityStream; there have been years of poor...
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Functionality and Upgrades
EchoCredentialing is getting a little bit better at driving tangible outcomes.
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Future Outlook
We would not buy EchoCredentialing again, not because the product has issues but because the vendor...
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Functionality and Upgrades
EchoCredentialing is not intuitive. We have to know the program very well to get through the...
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Functionality and Upgrades
EchoCredentialing has been working fairly well; we use it exclusively for our credentialing needs.
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Other Observations & Comments
We do not have a direct link to an individual at VerityStream who we can reach out to if we have...
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Functionality and Upgrades
Our experience with EchoCredentialing has gone well. I am fortunate I have a database administrator...
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Relationship
VerityStream has had a lot of turnover. Whenever we get close to a certain person, we are handed...
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Lessons Learned
Customers of VerityStream should be mindful and aware of price increases at contract renewal time....
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Future Outlook
With the vendor’s reappointment packet, we will be able to do things online as opposed to sending...
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Functionality and Upgrades
The thing that everybody complains about in EchoCredentialing is when we are trying to set up a new...
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Other Observations & Comments
We have multiple hospitals, and I would like the vendor to show us how privileges work across...
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Implementation and Training
For training, the vendor takes for granted that our experience of using the product is already at a...
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Other Observations & Comments
I wish all our departments were using the platform. That would make everything so much easier to...
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Lessons Learned
The best way to use EchoCredentialing is to put it in the cloud. Our company insisted that we be...
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Implementation and Training
The vendor insisted on training us before we even had EchoCredentialing, and that was the wrong...
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Other Observations & Comments
If we had the money, we would go to another VerityStream product, but for now, we are going to stick...
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Relationship
Getting a time to meet with the vendor’s executives is difficult because they are in a different...
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Service and Support
VerityStream’s service department is very good. The support people I have talked to are incredibly...
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Service and Support
Recently, when I was talking to someone at VerityStream, they saw something that hadn’t been updated...
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Technology
VerityStream's product is very antiquated and is no longer supported well.
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Other Observations & Comments
VerityStream doesn't really reach out to let us know when we need to update the system. The timing...
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Relationship
VerityStream is easy to reach out to, and they are very willing to support us.
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Relationship
I have had a long-standing relationship with the vendor, and the relationship with the vendor has...
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Win/Loss - Why they were not selected (by non-clients)
I don’t like EchoCredentialing. We are moving away from the product because we are looking for a...
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Functionality and Upgrades
I like the product's verification function because I can click a button, and the product verifies...
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Functionality and Upgrades
VerityStream has made several improvements, and that is why they are rolling out their new...
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Service and Support
In my last call to the support team, the support people did not understand what I was saying. I...
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Functionality and Upgrades
We have a lot of committees. We enter attendance at each meeting in EchoCredentialing. When I go in...
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Future Outlook
We are moving to the cloud version of EchoCredentialing, and I am excited about that. The cloud...
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Technology
EchoCredentialing is pretty reliable. We don’t have a lot of downtime. The product is our primary...
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Functionality and Upgrades
We get good reports from EchoCredentialing. With that said, the reports are not easy to access and...
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Implementation and Training
I would love additional training from VerityStream. I wish the vendor had little YouTube or WebX...
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Functionality and Upgrades
I feel like we are limited with the number of fields provided in EchoCredentialing. For example, on...
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Functionality and Upgrades
With my previous program, we couldn't do anything in it. That was a dumb program. But with...
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Future Outlook
I can deal with an imperfect system for my own processes, but for 80% of providers going into the...
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Service and Support
When we onboarded the application portal with VerityStream, we were given a broken product. We had...
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Functionality and Upgrades
The reporting part of the product is very hard to learn. Even my coworkers who have been here a...
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Functionality and Upgrades
VerityStream’s automation system is broken a lot of the time, and that makes things very hard. The...
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ROI / Cost
There have been fees associated with the modules we have purchased from the vendor and with other...
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Relationship
To increase our satisfaction with the product, we would like partnership and guidance from...
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Future Outlook
We are sad to see that VerityStream isn't supporting the product. We have put a lot of effort into...
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Functionality and Upgrades
EchoCredentialing has a lot of functionalities that just don't work. That is a shame, but we enjoy...
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