EchoCredentialing Solutions
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

We are sad to see that VerityStream isn't supporting the product. We have put a lot of effort into...

May 2022
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Director

EchoCredentialing has a lot of functionalities that just don't work. That is a shame, but we enjoy...

May 2022
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Director

I have used the system for a long time, so I understand how it works. I would still like the...

Mar 2022
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Director

The vendor's actual training and everything is really good. They train people very well and answer questions....

Mar 2022
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Director

The product is so old that the vendor is not supporting it anymore. We can’t make it do everything...

Mar 2022
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CMIO

When we started having problems with the system, we kind of forced the vendor's hand; we started...

Feb 2022
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CMIO

Staying on this system costs us a lot more money than the system is worth. We are getting zero value...

Feb 2022
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CMIO

There is almost zero chance we will still be on the EchoCredentialing system a year from now. The...

Feb 2022
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CMIO

If KLAS could put that EchoCredentialing is a plague in all my responses, that would work. If asked,...

Feb 2022
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CMIO

The repeat training we got from the vendor was very poor. The vendor needs to standardize their...

Feb 2022
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CMIO

The system is terrible. We have intentionally avoided adding functionality that we need to the...

Feb 2022
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CMIO

The vendor's support has been horrendous. It has waxed and waned a little, but I rate them poorly...

Feb 2022
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Director

We are looking at going toward something else. EchoCredentialing has had its life-span. It is an...

Feb 2022
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Director

We have reached out to a couple of the higher-ups a few times, and they have worked with us to help...

Feb 2022
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Director

At the most recent user conference, I really felt like the information we got was the same...

Feb 2022
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Director

It seems like we have had to force the product to do a lot of things around integration. It seems...

Feb 2022
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Director

We have been working on some areas within the product that are not working. There are some things we...

Feb 2022
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Director

It seems like every time we have an upgrade, something breaks, and trying to get VerityStream to fix...

Feb 2022
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Director

We would like more helpful hints and guides when an update is coming out that tell us what is...

Feb 2022
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Director

We are having to build too many workarounds. We are manually going out to get information and...

Feb 2022
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Director

The acquisition by VerityStream has had a negative impact. The vendor has so many products, and they...

Feb 2022
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Manager

VerityStream’s turnaround time isn't very quick. They could decrease their turnaround time for...

Feb 2022
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Manager

VerityStream has a good product for credentialing. The only negative I would say for VerityStream is...

Feb 2022
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Manager

There are many things that we cannot do ourselves. We have to rely on VerityStream to do upgrades...

Feb 2022
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Manager

VerityStream does a really good job of trying to keep up with the industry standard and what...

Feb 2022
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Analyst/Coordinator

We can use online applications instead of paper applications. That has been one major positive...

Jan 2022
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Analyst/Coordinator

All of our needs today are definitely being met, but we don't have the bandwidth to explore more...

Jan 2022
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Analyst/Coordinator

We work with great teams. The training is really good too. We have scheduled meetings when we are...

Jan 2022
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Director

VerityStream is saying that they are not going to sunset the product, but they are not accepting...

Jan 2022
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Director

I have the ability to customize workflows completely, and I can report off of that customization....

Jan 2022
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Analyst/Coordinator

The system is quite slow when providers are trying to fill out their online applications. When users...

Jan 2022
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Analyst/Coordinator

We have been using the solution for a long time. So some of the questions we have are things we have...

Jan 2022
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Analyst/Coordinator

We get weekly newsletters, and the vendor lets us know right away when things are coming up or when...

Jan 2022
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Director

The product is very useful. It is invaluable for credentialing and tracking expirables, and it has...

Jan 2022
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Director

After the acquisition, the customer service really declined. My satisfaction for VerityStream’s...

Jan 2022
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Director

Everything for training is recorded. We basically just listen to the modules in a library.

Jan 2022
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Director

Our VerityStream sales representative is very proactive in reaching out.

Jan 2022
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Director

We don't pay very much for the system, but I wouldn't recommend it to anybody. I don't think...

Jan 2022
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Director

VerityStream doesn’t keep their promises, but I say that with the caveat that they do tell us up...

Jan 2022
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Director

VerityStream has launched a new web-based platform, and all resources have essentially been diverted...

Jan 2022
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Director

VerityStream’s support people don't have the answers, but they pick up the phone pleasantly and on...

Jan 2022
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Director

We have frequent meetings with the vendor's support team. Things are often escalated to what the...

Dec 2021
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Director

We submit a lot of enhancements to the vendor, and we use EchoCredentialing to its full potential....

Dec 2021
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Director

The provider-enrollment piece of the system's automation is lacking. VerityStream has a certain...

Dec 2021
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Director

When we first implemented EchoCredentialing, I would have said that I would buy it again. But now, I...

Dec 2021
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Director

CredentialStream is the vendor's new product, but we haven't transitioned to it yet. We are still...

Dec 2021
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Manager

When VerityStream shows people the system and how the appointments are made, they need to tell...

Dec 2021
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Analyst/Coordinator

The vendor made some nice upgrades to the system, but I can't see those changes yet. I hope that we...

Dec 2021
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Analyst/Coordinator

The vendor's acquisition hasn't impacted our experience much. In the past year, the vendor changed...

Dec 2021
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Analyst/Coordinator

There are some little quirks in the system that the vendor could work out. The vendor's people have...

Dec 2021
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Analyst/Coordinator

In the past, we had to fax or mail things one by one out to each hospital that a provider was linked...

Dec 2021
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Analyst/Coordinator

If we have an issue, we either have to call or email the vendor's support team. Their support team...

Dec 2021
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Analyst/Coordinator

We get a lot of system errors when we work with larger providers. We need fewer errors. It takes an...

Dec 2021
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Analyst/Coordinator

The vendor is very good at reaching out about new products and best practices. They are also good at...

Dec 2021
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Manager

VerityStream does very well with delivering new technology. The new CredentialStream product looks...

Dec 2021
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Manager

For data and template builds, VerityStream gives us a work order with a cost, but sometimes the...

Dec 2021
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Manager

I wouldn't buy EchoCredentialing again. VerityStream would like us to migrate to CredentialStream,...

Dec 2021
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Manager

It has been very painful to build templates for the peer review module in EchoCredentialing. I have...

Dec 2021
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Manager

Getting the support people to help us has been very problematic. Every time we have an issue, we...

Dec 2021
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Manager

As VerityStream bought additional software, they came together to find a better solution than what...

Dec 2021
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Analyst/Coordinator

With each update, EchoCredentialing has streamlined a lot of our processes. The system has allowed...

Nov 2021
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Analyst/Coordinator

Right now, we can share information in different workflows across facilities. It would be nice if...

Nov 2021
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Analyst/Coordinator

Our organization chose to go with EchoCredentialing so that we would have a system that was...

Nov 2021
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Analyst/Coordinator

When we have had an issue or are in need of support, VerityStream gets our issues resolved very...

Nov 2021
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Analyst/Coordinator

VerityStream lets us know well ahead of time when we are going to have an upgrade. They let us know...

Nov 2021
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Analyst/Coordinator

We plan to continue with upgrades, and a year from now, our satisfaction with EchoCredentialing will...

Nov 2021
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Analyst/Coordinator

EchoCredentialing takes a little bit of getting used to, but once people get in there and get...

Nov 2021
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Director

We are trying to do everything in our world with a product. We aren't using this system only for...

Nov 2021
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Director

Since we have had the product, we have automated all our privileged forms and our entire...

Nov 2021
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Manager

I have never worked with a company as good as VerityStream. I am very happy with them. I have worked...

Nov 2021
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Manager

One problem that my providers have had is being able to upload a certain application instead of...

Nov 2021
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Manager

The product works better than the vendor told me it would. For my staff and me, the ease of use is...

Nov 2021
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Manager

When I have problems that can't be solved by the staff members that I work with, they will bring the...

Nov 2021
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Manager

The vendor’s support is fabulous; their tech support is wonderful. I have never had any problems...

Nov 2021
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Analyst/Coordinator

VerityStream must do excellent training for the staff members that use the system because there are...

Nov 2021
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Analyst/Coordinator

If I could get VerityStream to do one thing, I would ask for more training on how to run the reports...

Nov 2021
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Analyst/Coordinator

We want to do some integration between EchoOneApp and another system, but we aren't sure whether...

Nov 2021
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Analyst/Coordinator

The product is very stable. We haven’t encountered any problems or downtime since we went live, and...

Nov 2021
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Analyst/Coordinator

VerityStream’s support is great. We can always count on the support people to assist us. Every time...

Nov 2021
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Director

VerityStream's customer service and technical support are not very good. The tool is good, and it is...

Nov 2021
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Analyst/Coordinator

EchoCredentialing is where we keep our physician database. I use EchoCredentialing to get reports...

Oct 2021
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Analyst/Coordinator

We aren't using EchoCredentialing on the cloud, and that is why we aren't getting all the things...

Oct 2021
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Analyst/Coordinator

VerityStream has good people when I call. The people try to help as best as they can with what the...

Oct 2021
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Director

Generating reports in the solution is a major headache. That functionality is not user friendly at...

Oct 2021
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Director

The quality of the data ingested by the product depends on who put the data in there. There will be...

Oct 2021
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Director

Any automation with any program is better than manually doing things, but EchoCredentialing’s...

Oct 2021
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Manager

We are always very pleased with the vendor's communication.

Oct 2021
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Manager

EchoCredentialing's report mechanism is amazing. We can create every field that we need within...

Oct 2021
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Manager

The biggest complaint that we get about the system is that it isn't phone friendly. We can't go on...

Oct 2021
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Manager

I have always had very positive experiences with new acquisitions from VerityStream or with new...

Oct 2021
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Manager

The system's electronic application and survey module have had the biggest positive impacts on our...

Oct 2021
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Manager

We couldn't do what we do without EchoCredentialing. We take credentials out of facilities and move...

Oct 2021
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Manager

EchoCredentialing isn't something that people can just pick up and start building or working on....

Oct 2021
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Manager

I have heard that EchoCredentialing is ridiculously expensive, but I think that all credentialing...

Oct 2021
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Manager

In the past, we did a comparison between EchoCredentialing and another product, but we decided to...

Oct 2021
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Director

EchoCredentialing does work with our EMRs but only via an HL7 interface.

Oct 2021
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Director

We can send out surveys with EchoCredentialing, but the process of setting up a survey and pulling...

Oct 2021
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Director

We would really like to send out emails to our medical staff through the system. That way, we could...

Oct 2021
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Director

I would tell people who are looking at EchoCredentialing to assess their own personal needs, look at...

Oct 2021
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Director

I don't think the vendor misrepresented the system in the initial sales, but I don't believe that...

Oct 2021
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Director

Every little module that we add on costs extra, but I am not sure that the situation would be...

Oct 2021
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Director

VerityStream came out and did some training. They offer an annual session, but for users, I don't...

Oct 2021
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Director

EchoCredentialing meets our basic needs, but we are finding that we need something a bit more...

Oct 2021
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Director

We frequently run lists out of our database. There is a privileging portal where we can enter...

Oct 2021
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Director

One competing software program has a feature that I love and used previously, but EchoCredentialing...

Oct 2021
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Director

We have someone who reaches out to the vendor on a fairly regular basis. We shouldn't have to reach...

Oct 2021
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Manager

The biggest positive impact is having the system pull daily reports. Once we set those up, they...

Sep 2021
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Manager

We haven't had any issues in a while. I can't even think of the last time we had to call the support...

Sep 2021
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Manager

A lot of the reporting features aren't the most user friendly. I am pretty familiar with the system...

Sep 2021
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Manager

The system is confusing for new users. They have to look up the data that they are going to pull in...

Sep 2021
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Manager

We haven't really seen much of an impact from the acquisition. The impact has been pretty neutral....

Sep 2021
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CMIO

VerityStream forced us to go to a cloud-based version of the system, and that has been a disaster....

Sep 2021
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CMIO

We ended up switching our support staff members multiple times, and we had to have several meetings...

Sep 2021
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