Centricity Practice Solution EMR/PM - Small Practices (GE) Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 6:45:16 AM and Model.EvProductId = 92683

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User Commentary

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Manager

Functionality and Upgrades

The only negative about the product is that the reporting isn't as good as it is for other vendors'...

Jun 2020
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Manager

Functionality and Upgrades

Of all the products we have had, the GE product makes the most sense. It isn't concierge based, and...

Jun 2020
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Physician

Service and Support

The support people's responsiveness and willingness to share information is great. For example, when...

Jun 2020
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Physician

ROI / Cost (care and feeding)

As far as I can tell, the vendor avoids charging for every little thing. I don't feel like I get...

Jun 2020
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Physician

Technology

I like that the product is customizable. The vendor delivers new technology to the extent that I...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The upgrades are usually timely. We get them once every month or two. Virence Health gets big...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Overall, the doctors do like the solution. They like being able to route documents like the medical...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Using the system requires the ability to find certain places. The help screens are helpful in...

Apr 2020
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Analyst/Coordinator

Service and Support

If we call in with questions or anything, the people at Virence Health are usually very helpful. We...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Virence Health has monthly updates and code updates, and we don't get charged for any of them. The...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We would really like the reporting to be more robust. The system has two different parts; one is...

Apr 2020
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Analyst/Coordinator

Service and Support

Virence Health is usually more reactive. If we have issues, we have to report them. The vendor...

Apr 2020
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Analyst/Coordinator

Implementation and Training

If someone weren't around during the implementation, he or she could get only so much training....

Apr 2020
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Manager

Other Observations & Comments

With the whole athenahealth acquisition, the future is uncertain, so we may pause on making our...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We have received our money's worth, but if the vendor lowered their prices and rolled out certain...

Apr 2020
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Manager

Service and Support

Since the athenahealth acquisition, the response time for support cases has gotten better. We have...

Apr 2020
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Manager

Technology

The vendor has been delivering new technology, but I would like to see more interfaces for tablets...

Apr 2020
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Manager

Relationship

We don't get many communications or submissions from the vendor. We rely on another vendor to keep...

Apr 2020
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Manager

Technology

We define tangible outcomes as the ability to document information and manage patients wherever and...

Apr 2020
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Manager

Other Observations & Comments

Virence Health is getting better at keeping their promises, but they don't keep all of their...

Apr 2020
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Manager

Other Observations & Comments

The vendor has been supporting our integration goals, but I would love to see some more modern...

Apr 2020
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Manager

Functionality and Upgrades

The overall product quality is good. The biggest advantage of the system is the ability to customize...

Apr 2020
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Manager

Relationship

I would buy the product again. We get good service from Virence Health, and we are still enjoying...

Jan 2020
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Manager

ROI / Cost (care and feeding)

I do not feel that we get nickel-and-dimed by Virence Health. Things have been pleasant. I requested...

Jan 2020
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Manager

Implementation and Training

There could be a little more interfacing with other systems. I realize that that probably requires a...

Jan 2020
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Manager

Technology

Other than upgrades, we have not seen a lot of newer technology from Virence Health.

Jan 2020
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Manager

Functionality and Upgrades

It would be nice if the updates were a little more user friendly for the reception staff and medical...

Jan 2020
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Manager

ROI / Cost (care and feeding)

The Virence Health system can be a little frustrating for a service provider. We cannot raise our...

Jan 2020
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Manager

ROI / Cost (care and feeding)

If I was making a purchasing decision, I would look at other things, but the product is embedded in...

Jan 2020
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Manager

Functionality and Upgrades

We spend a lot of time dealing with bugs and freezes, and Virence Health has been in a tight...

Jan 2020
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Manager

Functionality and Upgrades

Some pieces of the Virence Health system are in the cloud. Other pieces should move to the cloud,...

Jan 2020
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Manager

Relationship

I don't really have much involvement with Virence Health's executives. I suppose things are going...

Jan 2020
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Manager

Functionality and Upgrades

The product probably drives financial outcomes, but I am not sure whether it drives medical outcomes....

Jan 2020
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Manager

Future Outlook

There are issues with the reliability of the software; there are bugs. Nowadays, I would steer more...

Jan 2020
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Manager

Other Observations & Comments

The product is solid, but it is pretty basic. The basic reporting capabilities are somewhat awkward,...

Jan 2020
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Manager

Functionality and Upgrades

The vendor could improve by allowing us to customize their documentation forms more.

Jan 2020
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Manager

Functionality and Upgrades

The medication management piece is awkward, but it isn't really a big headache. That piece just...

Jan 2020
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Manager

Relationship

The company has been very responsive to the needs of their clients, especially since Virence Health...

Jan 2020
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Manager

Implementation and Training

Virence Health has started providing decent training. I came in blind without any training, so I had...

Jan 2020
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Manager

Technology

The product works pretty well. It is a little buggy sometimes, and that is worrisome. That is what...

Jan 2020
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Manager

Functionality and Upgrades

The vendor is working hard on improvements. As far as I can tell, they have delivered on everything...

Jan 2020
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Director

Functionality and Upgrades

One thing that Virence Health could improve in the system is alerting functionality. It would be...

Dec 2019
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Director

Future Outlook

The product is a little pricey compared to other products out there, but we do feel that we are...

Dec 2019
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Director

ROI / Cost (care and feeding)

Virence Health is really great, but we do feel like they nickel-and-dime us for every little thing...

Dec 2019
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Director

Future Outlook

The EMR works as promoted, but some of the interfaces are a little outdated. I am sure that the...

Dec 2019
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Director

ROI / Cost (care and feeding)

There are a few products or pieces that I really need from Virence Health that either cost a lot of...

Dec 2019
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Director

Service and Support

The Virence Health support people are some of the best support people that we have ever worked with....

Dec 2019
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Director

Future Outlook

Virence Health has a lot of really big updates on the horizon that are going to beef up our system...

Dec 2019
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Manager

Other Observations & Comments

Virence Health does help us drive tangible outcomes with the PM portion. My primary concerns are...

Nov 2019
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Director

Functionality and Upgrades

Every time a member comes to our organization, the visit is charted in the system, and we can see...

Oct 2019
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Director

Functionality and Upgrades

The system isn't very intuitive, so users have to get used to it. In comparison to other EMRs that I...

Oct 2019
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Manager

Service and Support

We wouldn't rate Virence Health as high on the quality and effectiveness of their phone and web...

Oct 2019
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Manager

Functionality and Upgrades

We love that Virence Health's system is so user friendly. It tells us where to get the things we...

Oct 2019
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Manager

Relationship

Virence Health keeps users updated. When the vendor knows something, they email us.

Oct 2019
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Manager

ROI / Cost (care and feeding)

We get what we pay for in Virence Health's system. We don't know how to compare the solution to...

Oct 2019
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CEO/President

Sales and Contracting

The vendor doesn’t nickel-and-dime us. Some of our support and education was free. They also made...

Oct 2019
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CEO/President

Functionality and Upgrades

I am happy with the experience we have had and would choose the vendor again. Comparing the market...

Oct 2019
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CEO/President

Implementation and Training

We haven’t done much training since the implementation. The portal module for training is easy to...

Oct 2019
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CEO/President

Implementation and Training

I would like to see improved ease of documentation. We would like to move back to being physicians...

Oct 2019
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CEO/President

Relationship

Things have been pretty good for us since the merger. We have gotten regular updates. We have had...

Oct 2019
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CEO/President

Future Outlook

I don’t have any plans to move off the product. There is probably some migratory path that the...

Oct 2019
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CEO/President

Functionality and Upgrades

The product has a pretty diverse set of add-ons, and the system delivers every day. Not a day goes...

Oct 2019
 Helpful

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CEO/President

Interfacing and Integration

We had some trouble with integration. We didn’t understand some barriers on the receiving side. The...

Oct 2019
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Manager

Functionality and Upgrades

Virence Health needs to improve the reporting, which isn't friendly to our specialty. We basically...

Oct 2019
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Manager

Relationship

We were happy until Virence Health bought the company. In the past, the company specialized in what...

Oct 2019
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Manager

Functionality and Upgrades

We recently implemented an upgrade, and the vendor's representative did not line up everything the...

Oct 2019
 Helpful

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Manager

Service and Support

I definitely love the customer service and support. We can call the support people or enter a ticket...

Oct 2019
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Manager

Functionality and Upgrades

I love the reports and the product's ability to extract the information that I specifically need....

Oct 2019
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Manager

Functionality and Upgrades

The PM side of the product is fantastic. The financial part is super easy to use; the billing...

Oct 2019
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Manager

Service and Support

Our biggest complaint is how long it takes for a suggestion or change to be implemented. It may take...

Oct 2019
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Manager

Functionality and Upgrades

The robust reporting features are phenomenal. The PM side can track all of our billing and payments,...

Oct 2019
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Manager

ROI / Cost (care and feeding)

The product is expensive but worth the cost.

Oct 2019
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Manager

Functionality and Upgrades

We use both the EMR and the PM, and the EMR is a little more clunky than the PM. There are a lot of...

Oct 2019
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Director

Other Observations & Comments

If I were to start from scratch, I would look at integrating and buying one system that integrates...

Jul 2019
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Director

Functionality and Upgrades

The system has all the functionality but is not as user friendly as our specialty EMR is. The two...

Jul 2019
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Director

Service and Support

Virence Health's help desk is better than the help desks of other vendors we work with. Virence...

Jul 2019
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Manager

ROI / Cost (care and feeding)

Virence Health does nickel-and-dime. Every time we make a call or need something done, Virence...

Jul 2019
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Manager

Implementation and Training

New people can jump right in and easily make appointments within a couple of days. Virence Health is...

Jul 2019
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Manager

Interfacing and Integration

Every once in a while, there is finger-pointing between Virence Health and the EMR people in terms...

Jul 2019
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Manager

Functionality and Upgrades

We have tried other vendors' systems, but we always go back to Virence Health. We recently upgraded,...

Jul 2019
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Director

Functionality and Upgrades

The interfaces we have instituted work well, and our physicians are able to find the patients'...

Apr 2019
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Director

ROI / Cost (care and feeding)

Virence Health charges for everything. They cut us no slack when it comes to their bottom line. Our...

Apr 2019
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Director

Service and Support

I like the ability to integrate third-party solutions with the system. We can do a lot of...