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Centricity Practice Solution PM (GE) Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Service and Support
We have been on the system for so long that how the vendor sold it to us and what they said it would...
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Manager
Other Observations & Comments
We are not making any changes to the billing system; it is kind of working. We are not expecting big...
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Manager
Technology
The vendor is picking up the phone a little better. The system could be revamped. It is an older,...
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Manager
Functionality and Upgrades
We have a hard time with our providers setting the right code or having an EMR that could help...
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Manager
Functionality and Upgrades
One of the things I do not like about Centricity Practice Solution PM is the EDI and remittance...
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Manager
Interfacing and Integration
Some of the things I like about Centricity Practice Solution PM are its flexibility and the...
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Director
Functionality and Upgrades
Centricity’s practice management solution is pretty bare bones. The vendor has a very good core...
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Director
Service and Support
We feel indifferent about the support we have received from the vendor through the pandemic. It has...
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Director
Functionality and Upgrades
We have no intent to change from the solution, but I wasn’t a part of the decision when the solution...
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Director
Functionality and Upgrades
The vendor's core claims engine is pretty good. There are hardly any issues with it. It works as promoted....
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Director
Functionality and Upgrades
The vendor needs better training and to include more modules in the core product. There is a lack of...
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Director
Other Observations & Comments
My recommendations to others would be based on their needs. If they are in the same specialty as we...
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Director
Relationship
It would be nice to see what is going on with the product and whether the vendor is deciding to keep...
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Director
Service and Support
athenahealth is working on the gaps that need to be filled on the PM side. We use athenahealth's...
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VP/Other Executive
Future Outlook
Our organization always insists that we maintain the product, but maintaining the system costs us...
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VP/Other Executive
ROI / Cost (care and feeding)
The Centricity platform is a keystroke product, so the more we use it, the more it costs us. We have...
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VP/Other Executive
Technology
The Centricity modules get turned on when our staff isn't ready for them or doesn't know the modules...
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VP/Other Executive
Service and Support
The change in support has been dramatic with the new ownership. The new owners deserve a compliment...
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VP/Other Executive
Functionality and Upgrades
We have always struggled with the ability to see the schedule. I would like to be able to just look...
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VP/Other Executive
Functionality and Upgrades
Getting the vendor to get along with multiple records and exchange information is the biggest...
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Manager
Functionality and Upgrades
A lot of the PM system hasn't changed. There are things that Virence Health hasn't addressed. We...
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Manager
Service and Support
The support from Virence Health is pretty good. Customers can log cases, and Virence Health will try...
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CEO/President
Relationship
The people that I had a relationship with are no longer with the vendor. Virence Health needs legacy...
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CEO/President
Functionality and Upgrades
I like the practice management system. It used to be one of the few products that could track...
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Analyst/Coordinator
Functionality and Upgrades
The product is good. We would like to use the EMR portion as well to provide interoperability and...
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VP/Other Executive
Functionality and Upgrades
The product functions; it gets the job done. The product is a good offering for a small physician's...
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VP/Other Executive
Service and Support
Virence Health never offers good release notes. Typically, Virence Health sends the release notes,...
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VP/Other Executive
Other Observations & Comments
We tend to find a lot of undocumented features when we test for upgrades. That makes me wonder...
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VP/Other Executive
Functionality and Upgrades
The EMR and the PM product from Virence Health won't talk to each other. When data is in the PM...
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Director
Interfacing and Integration
We use Centricity Practice Solution PM for scheduling. We still schedule things in our clinic-wide...
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Analyst/Coordinator
Interfacing and Integration
There have been a lot of changes. The product is pretty much at the level of the status quo; things...
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Nurse
Future Outlook
The system isn't super easy to use, but I would still recommend it. For anyone who is looking to...
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COO
Service and Support
A lot has to happen at the corporate level to merge two enterprises. When an organization has to put...
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COO
Functionality and Upgrades
I can’t think of anything regarding the system that needs improvement. The system is pretty stable...
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COO
Functionality and Upgrades
We recently finished a round of service packs with the health centers, and that was a stabilizing...
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COO
Functionality and Upgrades
There were always underlying challenges with the vendor’s development team. Something wasn’t working...
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Director
Other Observations & Comments
We would buy the solution again, but we would do our due diligence. We are always looking to see...
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Director
Relationship
I have never had an issue with Virence Health; they always deliver what they promise.
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Director
ROI / Cost (care and feeding)
The solution has very high fees. We get charged for every single thing, so we are really not happy...
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Director
Functionality and Upgrades
Virence Health has meetings and conferences to go through upgrades and go over how those are going...
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Director
Service and Support
Our office staff members would say that the support from Virence Health is excellent. Our staff...
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CFO
Functionality and Upgrades
We got a letter when Virence Health purchased Centricity Practice Solution PM. We have also received...
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CFO
Functionality and Upgrades
The look and feel of the scheduling module are outdated. We wish Virence Health would develop a...
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Analyst/Coordinator
Functionality and Upgrades
As a billing department tool, the product is not friendly. The reporting is really limited in terms...
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Analyst/Coordinator
Implementation and Training
Once users learn the product, it is pretty good. The learning curve is what gets users. Once we went...
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Director
Functionality and Upgrades
The workflow module is very basic. Having more features and functionality would improve the workflow...
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Director
Relationship
We are often assigned different account representatives, and we don’t know who they are. Recently,...
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Director
Functionality and Upgrades
I am hoping that new technology and resources become available to the vendor. All of the vendor's...
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Director
Other Observations & Comments
The system is stable and basic, and it integrates well with our EMR. The fact that the vendor allows...
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Director
Relationship
Virence Health is not like other competing practice management vendors. Virence Health gives...
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Director
Functionality and Upgrades
The system could improve by becoming more feature rich. The system doesn’t have the best workflow...
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Director
Functionality and Upgrades
Sometimes we have trouble opening support tickets. We feel like we get bounced around. That is not...
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Director
Other Observations & Comments
The system doesn’t meet all of our needs, but the model allows us to complement the product with...
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Manager
Other Observations & Comments
We have been with the system for a long time. If we were to start again, we would look at other options....
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Manager
ROI / Cost (care and feeding)
We would like to have some things that we don’t have because they would add more cost to the product....
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Manager
Implementation and Training
I wouldn’t say we get any ongoing training from the vendor. They don’t offer any webinars or...
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Manager
Interfacing and Integration
The system integrates well, but it costs a lot. We want the interfaces to be less expensive. If...
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Manager
Implementation and Training
The system can be a little complicated to use at times.
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Manager
Functionality and Upgrades
The system’s reporting can be confusing. Most of the time, we can get out of the system what we...
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Manager
Other Observations & Comments
Over the years, we have done great in terms of getting value for our money. However, support has...
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Manager
Functionality and Upgrades
Over the past few years, the vendor has slowed down in terms of new technology. The...
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Manager
Other Observations & Comments
The vendor’s executives send a lot of surveys. We have the opportunity to comment on things.
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Manager
Other Observations & Comments
I have been with the vendor for a long time, and I would highly recommend them. The vendor has...
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Manager
Other Observations & Comments
My satisfaction with the system could go up, but getting the system to where it needs to be could...
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Manager
Relationship
The system’s price is continuing to go up, but things are still getting dropped through the cracks....
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Manager
Technology
We have never been hacked or had any issues with outside sources. The platform that we have been...
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Manager
Functionality and Upgrades
The appointment-scheduling piece is outdated. We have to purchase remits. Some bigger companies...
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CIO
ROI / Cost (care and feeding)
We very much feel like extra charges are avoided. That is one of the things that endears Virence...
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CIO
Other Observations & Comments
We don't need executive involvement from the vendor. The system is so old, and we have never really...
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CIO
Future Outlook
The system is part of our long-term plans. We are interested to see what Virence Health does with...
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CIO
Other Observations & Comments
The product is old, and the updates that Virence Health is doing aren't very revolutionary. The...
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VP/Other Executive
Service and Support
We have seen a few improvements since Virence Health has taken over Centricity Practice Solution PM....
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Manager
Service and Support
We have a love-hate relationship with GE. They don't make us happy in a lot of ways, but their...
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Analyst/Coordinator
Implementation and Training
I like the way Centricity Practice Solution PM works. It is pretty intuitive, and the naming...
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Manager
Relationship
We finally have a very good representative that checks in on us every once in a while; we have a...
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Manager
Service and Support
Our IT people would rate GE’s service pretty much right in the middle. It hasn’t changed since...
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Manager
Implementation and Training
The system is fairly simple to follow. Or maybe I have just gotten used to it. But to me, it is user...
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CIO
Relationship
We have a good relationship with Virence Health. But we have to be very proactive and manage that...
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CMO
Interfacing and Integration
We have the tools for billing and scheduling that flow seamlessly with our EMR. The system works...
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CMO
Functionality and Upgrades
Centricity Practice Solution PM's reporting is excellent. We can generate all the reports we need...
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CMO
Service and Support
I use a VAR for service and have a great relationship with the service people. I get all of my...
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Director
Relationship
With all of the acquisitions of GE, many promises were made, and I have not seen anything that says...
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Director
Functionality and Upgrades
One thing about GE or Virence Health is they use third-party vendors very well. That being said, we...
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