Centricity Practice Solution PM (GE) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:09:04 PM and Model.EvProductId = 546

Commentary Summary

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User Commentary

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VP/Other Executive

Service and Support

We have been on the system for so long that how the vendor sold it to us and what they said it would...

Sep 2020
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Manager

Other Observations & Comments

We are not making any changes to the billing system; it is kind of working. We are not expecting big...

Aug 2020
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Manager

Technology

The vendor is picking up the phone a little better. The system could be revamped. It is an older,...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We have a hard time with our providers setting the right code or having an EMR that could help...

Aug 2020
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Manager

Functionality and Upgrades

One of the things I do not like about Centricity Practice Solution PM is the EDI and remittance...

Jul 2020
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Manager

Interfacing and Integration

Some of the things I like about Centricity Practice Solution PM are its flexibility and the...

Jul 2020
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Director

Functionality and Upgrades

Centricity’s practice management solution is pretty bare bones. The vendor has a very good core...

Jun 2020
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Director

Service and Support

We feel indifferent about the support we have received from the vendor through the pandemic. It has...

Jun 2020
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Director

Functionality and Upgrades

We have no intent to change from the solution, but I wasn’t a part of the decision when the solution...

Jun 2020
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Director

Functionality and Upgrades

The vendor's core claims engine is pretty good. There are hardly any issues with it. It works as promoted....

Jun 2020
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Director

Functionality and Upgrades

The vendor needs better training and to include more modules in the core product. There is a lack of...

Jun 2020
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Director

Other Observations & Comments

My recommendations to others would be based on their needs. If they are in the same specialty as we...

Jun 2020
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Director

Relationship

It would be nice to see what is going on with the product and whether the vendor is deciding to keep...

Jun 2020
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Director

Service and Support

athenahealth is working on the gaps that need to be filled on the PM side. We use athenahealth's...

May 2020
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VP/Other Executive

Future Outlook

Our organization always insists that we maintain the product, but maintaining the system costs us...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The Centricity platform is a keystroke product, so the more we use it, the more it costs us. We have...

Apr 2020
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VP/Other Executive

Technology

The Centricity modules get turned on when our staff isn't ready for them or doesn't know the modules...

Apr 2020
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VP/Other Executive

Service and Support

The change in support has been dramatic with the new ownership. The new owners deserve a compliment...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

We have always struggled with the ability to see the schedule. I would like to be able to just look...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Getting the vendor to get along with multiple records and exchange information is the biggest...

Apr 2020
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Manager

Functionality and Upgrades

A lot of the PM system hasn't changed. There are things that Virence Health hasn't addressed. We...

Apr 2020
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Manager

Service and Support

The support from Virence Health is pretty good. Customers can log cases, and Virence Health will try...

Apr 2020
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CEO/President

Relationship

The people that I had a relationship with are no longer with the vendor. Virence Health needs legacy...

Jan 2020
 Helpful

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CEO/President

Functionality and Upgrades

I like the practice management system. It used to be one of the few products that could track...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is good. We would like to use the EMR portion as well to provide interoperability and...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The product functions; it gets the job done. The product is a good offering for a small physician's...

Nov 2019
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VP/Other Executive

Service and Support

Virence Health never offers good release notes. Typically, Virence Health sends the release notes,...

Nov 2019
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VP/Other Executive

Other Observations & Comments

We tend to find a lot of undocumented features when we test for upgrades. That makes me wonder...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

The EMR and the PM product from Virence Health won't talk to each other. When data is in the PM...

Nov 2019
 Helpful

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Director

Interfacing and Integration

We use Centricity Practice Solution PM for scheduling. We still schedule things in our clinic-wide...

Oct 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

There have been a lot of changes. The product is pretty much at the level of the status quo; things...

Oct 2019
 Helpful

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Nurse

Future Outlook

The system isn't super easy to use, but I would still recommend it. For anyone who is looking to...

Oct 2019
 Helpful

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COO

Service and Support

A lot has to happen at the corporate level to merge two enterprises. When an organization has to put...

Oct 2019
 Helpful

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COO

Functionality and Upgrades

I can’t think of anything regarding the system that needs improvement. The system is pretty stable...

Oct 2019
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COO

Functionality and Upgrades

We recently finished a round of service packs with the health centers, and that was a stabilizing...

Oct 2019
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COO

Functionality and Upgrades

There were always underlying challenges with the vendor’s development team. Something wasn’t working...

Oct 2019
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Director

Other Observations & Comments

We would buy the solution again, but we would do our due diligence. We are always looking to see...

Aug 2019
 Helpful

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Director

Relationship

I have never had an issue with Virence Health; they always deliver what they promise.

Aug 2019
 Helpful

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Director

ROI / Cost (care and feeding)

The solution has very high fees. We get charged for every single thing, so we are really not happy...

Aug 2019
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Director

Functionality and Upgrades

Virence Health has meetings and conferences to go through upgrades and go over how those are going...

Aug 2019
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Director

Service and Support

Our office staff members would say that the support from Virence Health is excellent. Our staff...

Aug 2019
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CFO

Functionality and Upgrades

We got a letter when Virence Health purchased Centricity Practice Solution PM. We have also received...

Aug 2019
 Helpful

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CFO

Functionality and Upgrades

The look and feel of the scheduling module are outdated. We wish Virence Health would develop a...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

As a billing department tool, the product is not friendly. The reporting is really limited in terms...

Jul 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Once users learn the product, it is pretty good. The learning curve is what gets users. Once we went...

Jul 2019
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Director

Functionality and Upgrades

The workflow module is very basic. Having more features and functionality would improve the workflow...

Jul 2019
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Director

Relationship

We are often assigned different account representatives, and we don’t know who they are. Recently,...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

I am hoping that new technology and resources become available to the vendor. All of the vendor's...

Jul 2019
 Helpful

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Director

Other Observations & Comments

The system is stable and basic, and it integrates well with our EMR. The fact that the vendor allows...

Jul 2019
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Director

Relationship

Virence Health is not like other competing practice management vendors. Virence Health gives...

Jul 2019
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Director

Functionality and Upgrades

The system could improve by becoming more feature rich. The system doesn’t have the best workflow...

Jul 2019
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Director

Functionality and Upgrades

Sometimes we have trouble opening support tickets. We feel like we get bounced around. That is not...

Jul 2019
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Director

Other Observations & Comments

The system doesn’t meet all of our needs, but the model allows us to complement the product with...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

We have been with the system for a long time. If we were to start again, we would look at other options....

Jun 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We would like to have some things that we don’t have because they would add more cost to the product....

Jun 2019
 Helpful

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Manager

Implementation and Training

I wouldn’t say we get any ongoing training from the vendor. They don’t offer any webinars or...

Jun 2019
 Helpful

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Manager

Interfacing and Integration

The system integrates well, but it costs a lot. We want the interfaces to be less expensive. If...

Jun 2019
 Helpful

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Manager

Implementation and Training

The system can be a little complicated to use at times.

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

The system’s reporting can be confusing. Most of the time, we can get out of the system what we...

Jun 2019
 Helpful

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Manager

Other Observations & Comments

Over the years, we have done great in terms of getting value for our money. However, support has...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Over the past few years, the vendor has slowed down in terms of new technology. The...

Jun 2019
 Helpful

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Manager

Other Observations & Comments

The vendor’s executives send a lot of surveys. We have the opportunity to comment on things.

Jun 2019
 Helpful

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Manager

Other Observations & Comments

I have been with the vendor for a long time, and I would highly recommend them. The vendor has...

Jun 2019
 Helpful

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Manager

Other Observations & Comments

My satisfaction with the system could go up, but getting the system to where it needs to be could...

Jun 2019
 Helpful

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Manager

Relationship

The system’s price is continuing to go up, but things are still getting dropped through the cracks....

Jun 2019
 Helpful

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Manager

Technology

We have never been hacked or had any issues with outside sources. The platform that we have been...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

The appointment-scheduling piece is outdated. We have to purchase remits. Some bigger companies...

Jun 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

We very much feel like extra charges are avoided. That is one of the things that endears Virence...

May 2019
 Helpful

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CIO

Other Observations & Comments

We don't need executive involvement from the vendor. The system is so old, and we have never really...

May 2019
 Helpful

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CIO

Future Outlook

The system is part of our long-term plans. We are interested to see what Virence Health does with...

May 2019
 Helpful

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CIO

Other Observations & Comments

The product is old, and the updates that Virence Health is doing aren't very revolutionary. The...

May 2019
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VP/Other Executive

Service and Support

We have seen a few improvements since Virence Health has taken over Centricity Practice Solution PM....

May 2019
 Helpful

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Manager

Service and Support

We have a love-hate relationship with GE. They don't make us happy in a lot of ways, but their...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

I like the way Centricity Practice Solution PM works. It is pretty intuitive, and the naming...

Apr 2019
 Helpful

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Manager

Relationship

We finally have a very good representative that checks in on us every once in a while; we have a...

Apr 2019
 Helpful

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Manager

Service and Support

Our IT people would rate GE’s service pretty much right in the middle. It hasn’t changed since...

Apr 2019
 Helpful

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Manager

Implementation and Training

The system is fairly simple to follow. Or maybe I have just gotten used to it. But to me, it is user...

Apr 2019
 Helpful

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CIO

Relationship

We have a good relationship with Virence Health. But we have to be very proactive and manage that...

Apr 2019
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CMO

Interfacing and Integration

We have the tools for billing and scheduling that flow seamlessly with our EMR. The system works...

Apr 2019
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CMO

Functionality and Upgrades

Centricity Practice Solution PM's reporting is excellent. We can generate all the reports we need...

Apr 2019
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CMO

Service and Support

I use a VAR for service and have a great relationship with the service people. I get all of my...

Apr 2019
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Director

Relationship

With all of the acquisitions of GE, many promises were made, and I have not seen anything that says...

Apr 2019
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Director

Functionality and Upgrades

One thing about GE or Virence Health is they use third-party vendors very well. That being said, we...

Apr 2019