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Visage 7 Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Other C-Suite

Support is good, but we have noticed a dip in expertise as the vendor has grown. It is natural for...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Other C-Suite

Visage 7 is a robust and quick diagnostic viewer. When it comes to capability and speed for...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Other C-Suite

We have been happy with what we have seen from Visage Imaging in the cloud. Right now, we are only...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Other C-Suite

Visage Imaging has dialed in the radiology side, so now it is time to get to work on the cardiology...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CIO

The solution capabilities of Visage 7 are pretty good. Radiologists really like the capabilities.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Support is good from Visage Imaging, and they get to us quickly. The solution is reliable, so we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The upgrades for the solution have been great, and Visage Imaging does a good job of getting things...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Visage 7 is expensive, and the vendor tends to charge us for every single thing.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

When considering the partnership piece for Visage Imaging, I would say they are good at working with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Visage Imaging is struggling with support around the timeliness of requests and the timeliness for...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Visage 7, from the clinician's perspective, is a really, really excellent viewer. Visage 7 is our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Visage Imaging seems to put far less into support than other vendors. It takes a while to get...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We struggle a bit more with Visage 7 than other systems, especially around hanging protocols. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Everything we’ve used Visage 7 for since implementing the solution has worked. It’s been good...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Visage Imaging has AI tools that are coming. They're also working to build a dictation system into...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Physician

I have nothing but good stuff to say about Visage Imaging. They are one of the most awesome vendors...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Visage Imaging does most things pretty quickly. They are doing a pretty good job. When we went live...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Visage Imaging is certainly part of our long-term plans. They have been pretty good, and we are in...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

Visage Imaging has acted in a way that has made them a good partner. They've answered questions, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When we did the RFP, some other vendors came in at a number that seemed reasonable. Visage Imaging...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

The implementation went well. The one unknown was the functionality of the web viewer. There's a...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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CIO

I would like to see less offshoring in support from Visage Imaging. They also have a problem with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Visage Imaging is very proud of their product, and it works, but we would like to see fewer fees per...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The reason Visage 7 wasn’t good for nonradiologists was purely that Visage Imaging doesn't really...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Our tickets get resolved pretty quickly with Visage Imaging. We are still pretty new, so they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are some features that our old PACS had that this one doesn’t, but it is too early to tell....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Visage 7 works well. It is a lot faster than our old system, so there aren't a lot of complaints. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Visage 7 is expensive, but it does its thing. Visage Imaging is continuing to grow, and they are...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

Visage Imaging is very responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The radiologists made a decision based on functionality that the Visage 7 product was well suited...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We still have regular meetings with Visage Imaging to talk about different things; they listen to...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Visage Imaging's support team members need to improve their turnaround time. They do okay when they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Visage Imaging is laser-focused on radiology workflows, and they do those very well, but either they...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

When we started with Visage Imaging, our relationship felt like more of a partnership; they were...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

Visage 7 has been stable. It has been about as fast as we expected, and that is a good thing. We...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Visage Imaging is very responsive if the system has a real issue. If we just put in a ticket for...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The training we received from Visage Imaging was good. From an end-user perspective, it was expert...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Visage 7 is very strong. It doesn't have a lot of support issues, and it is readily available when...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Visage Imaging is very flexible in both their contracts and their product. They have been willing to...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

Visage Imaging's support is extremely comprehensive. It is proactive and generally fast when it...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Visage Imaging has been decent at sharing their road map. They have certainly shared their cloud...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The primary issue with Visage Imaging is that they are very strong during the implementation phase,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

We have gotten what we asked for and paid for, and Visage Imaging is willing to work alongside us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The end users really like Visage 7. It is superior to our other product in that regard. And Visage...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

The radiologists preferred Visage 7 and were not approaching the decision from an enterprise...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We struggled with our previous PACS for a long time, and our radiologists are extremely happy now...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Visage 7 is an extremely fast platform because of something called server-side rendering, which...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Visage Imaging is no different from most vendors when it comes to the fact that if we have a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Visage Imaging has been pretty responsive. And they are awesome with training. With anything we...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

I haven't seen anything that Visage Imaging has advertised that they haven't been able to do. Visage...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Visage Imaging is not bad at interoperability. There is just usually something we have to develop....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I hope my satisfaction will be very high in 12 months. I just came back from RSNA, and I saw some...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Visage 7's upgrades are pretty solid and usually very smooth. There is a very easy deployment. We...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

What Visage Imaging could do better with support is around timeliness, turnaround, and the fact that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We do see proactive service from Visage Imaging. They monitor stuff. If something is wrong, they see...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The radiologists are fine with Visage 7, and they love working in it, but for a general user using...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

There were a few demos and things that were promised during the sales cycle by Visage Imaging,...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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VP/Other Executive

I have trouble getting Visage Imaging to commit to time frames. Their mobile viewer, Visage Ease, is...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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VP/Other Executive

I engaged Visage Imaging to give me a date on when I was going to get Visage Ease installed, and I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Visage 7 is very expensive, but every single person in my organization uses it, and it is lightning...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Visage Imaging definitely knows their product well, and they are very effective when they train the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

With the implementation of Visage 7, a lot of the work is very behind the scenes and inflexible or...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Our experience with Visage Imaging has been very good. Visage 7 has been a great tool for us....

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

Visage 7 allows for the democratization and viewing of images. It is great in that regard. The...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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