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VisiQuate Analytics Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The last training with VisiQuate was around a newer product, and they did a really good job with that....
VisiQuate has a ticketing system. I meet with them to go over the tickets, and they’re always...
VisiQuate doesn't have many updated training videos that are specific to my organization. The videos...
I like VisiQuate’s service. They never say no. They're always willing to sit down, discuss our...
VisiQuate Analytics has a very positive and strong ROI if we use it for the right stuff. I basically...
VisiQuate is how we communicate with our practices for outlining everything from charge entry to...
We are considering whether we will maintain the system in the long term or whether we will build its...
Whenever VisiQuate develops something new, they will charge us for it. I don't think that is right.
Commentary Summary
Comment Type Breakout