Vital Software ERAdvisor Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
I would like to see Vital Software come out with more connections to community resources for when...
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Relationship
Vital Software's CEO is very active in our account and very responsive. And the vendor's phone...
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Product, Value
Vital Software ERAdvisor reduces pain points. We have very measurable, tangible outcomes from this...
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Operations, Product
A lot of Vital Software's new introductions are about AI. They use AI intentionally and...
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Relationship, Value
Overall, Vital Software does a phenomenal job. They drive huge patient-satisfaction improvements...
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Operations
The feedback we get from patients is that Vital Software ERAdvisor is so easy to use, and I get the...
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Product, Value
The product is a tool that has really helped us improve our patient experience. We have also greatly...
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Loyalty, Relationship
We are always in the building stage; that is one of the things that puts Vital Software at the...
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Relationship
The vendor's executives are awesome and play a very visible role with the clients. They are always...
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Loyalty, Product, Value
I continue to see great things with this organization. We put a lot of resources into the product...
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Product, Value
The outcomes that we have seen using this product are really great in terms of helping us to attain...
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Loyalty
We selected the vendor because of the ease of use of the tool and their adaptability to change and...
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Product
The product is one of the key pieces of technology. It is wonderful and gives us the tools to...
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Relationship
Vital Software has a lot of key strengths. They have really strong leaders, and they are very...
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Relationship
For improvement, we have a team, and we meet regularly with Vital Software. One reason we do that on...
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Loyalty, Value
Our margins are so tight, but we want this solution. We will probably want to renew the contract...
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Product, Value
We have a set of metrics that we follow for the patient experience in our emergency department and...
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Relationship
Communication and leadership are strengths of Vital Software. We had a good chat with higher-ups at...
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Loyalty, Relationship, Product
Vital Software is very innovative, so the product has been refined. The vendor has done a lot of...
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Relationship
We wanted one particular thing that would have been very helpful for us. Vital Software said that...
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Operations, Product
We have to have our staff members go back and essentially teach patients how to use the system. A...
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Relationship
The vendor is very receptive and quick to address and follow up on anything that comes up. They are...
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Relationship, Operations
The vendor’s biggest strengths are their support and rollout. They were very involved and engaged,...
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Product
The software works very flawlessly. Most technology that we utilize has glitches and hiccups, and we...
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Operations, Product
When we did our initial rollout, we were told that there was a new feature available, and then we...
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Loyalty, Product
One opportunity for improvement would be with marketing and how we are introducing the patients to...
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Operations
I would advise someone else implementing Vital Software ERAdvisor to make sure they have the right...
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Product
The solution is very user friendly. It is easy to navigate on the patient side. The system is for...
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Value
One outcome we are achieving with the product is an increase in our scores for communication. We...
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Loyalty, Relationship
A large part of the reason we went with Vital Software is that the company does a great job of...
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Culture, Value
Other companies I have worked with have said that they could turn on features for us but that they...
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Relationship, Operations
Every time we have rolled out something new in terms of upgrades, the rollout has been fairly...
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Product
We are working on a FHIR integration, and there certainly hasn't been any hesitation on the vendor’s...
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Loyalty, Relationship
We are always developing things, and the vendor is very responsive to our questions. But I do feel...
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Loyalty, Value
The specific outcomes that we expected to achieve from the system were an improved overall patient...
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Relationship, Operations
I would advise someone who was implementing the system to make sure that they have gotten in front...
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Relationship, Operations
The vendor has a lot of strengths. The way the vendor delivers the program is very organized. They...
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Relationship, Product
An area for improvement for Vital Software is just always level-setting the speed at which we can...
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Operations
The vendor is always offering services to support ongoing training, and they are very good at the...
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Relationship
The vendor is very responsive and able to provide a solution, a resolution, and a root cause...
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