Vital Software ERAdvisor Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
This isn’t crucial for the product’s daily functionality, but I would like there to be a bit more...
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Relationship
Vital Software is very available. They are as engaged now as they were before we launched. People on...
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Culture, Value
The software works as the vendor described it, but the effects of the software are not what the...
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Product
Vital Software ERAdvisor is very easy for the end user. The one part that I am a bit uneducated...
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Culture, Value
Vital Software is pretty up front in their charging. We are aware of it. A good example is as we...
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Product
Overall, I am very satisfied with the integration. Sometimes I am not certain whether the issue is...
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Loyalty, Product, Value
Vital Software ERAdvisor is one of the few products I can think of that doesn't have any real...
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Relationship, Operations
We are working with Vital Software on an additional deployment of a product for us to work in tandem...
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Relationship
Vital Software keeps all their promises, and they are engaged. We do a regular review with them...
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Product, Value
Vital Software ERAdvisor is performing very well. We were looking at it first from a radiology and...
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Product
Vital Software ERAdvisor has been quite good so far. We didn’t really have a true digital outreach...
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Operations
I was nervous about the rollout of Vital Software ERAdvisor because, as an organization, we aren't...
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Culture, Value
I have not had issues with charges from Vital Software. There hasn't really been anything that we...
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Relationship
I feel very much like we slow Vital Software down in terms of coming to decisions. They are ready to...
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Product
Vital Software has things that we don't dream of. They have a doctor-to-patient translator....
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Loyalty
We are going to continue with Vital Software ERAdvisor for the next couple of years, but there are...
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Loyalty, Product, Value
We have a big gap on our side, but we are trying to adapt and develop. Also, there are some outcomes...
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Relationship, Product, Value
My headaches are low with Vital Software ERAdvisor. We haven't had a time when someone came to us...
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Value
When everything is all said and done, Vital Software ERAdvisor is quite reasonably priced. Also,...
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Product
There are some baked-in limitations for things like machine learning and AI in Vital Software...
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Relationship
Vital Software’s support has been great. It has been a wonderful experience. Usually with vendors,...
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Relationship
There is one individual from Vital Software who is always the key person in meetings, and they know...
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Operations
There isn't a lot of training on the physician side for Vital Software ERAdvisor.
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Product
We really don't integrate with Vital Software ERAdvisor that much, but I have a link to the back end...
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Loyalty
We plan on keeping Vital Software. The only exclusion to that would be if our EHR vendor could do...
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Operations, Product, Value
Leadership rounding is a best practice for patient experience, and Vital Software helped us to get...
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Relationship
There has been a lot of turnover in Vital Software's staff, and they have been great about having...
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Relationship
Vital Software is constantly working on driving better solutions for their patients and partners....
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Relationship, Value
Vital Software is willing to do anything that we ask. Vital Software is very engaged with us when it...
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Loyalty, Product
Our EHR vendor has a similar product to Vital Software ERAdvisor, and there is some concern about...
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Relationship, Operations, Product
I don't know whether this is the system's fault, but we have had challenges with workflows and with...
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Value
The vendor is justified in charging more as we want to continue usage or expand usage to other...
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Operations
What could have gone better with the implementation process is more proactive updates from the...
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Product
What I would improve about the quality of the product is the ability to cater a bit toward...
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Relationship
Vital Software keeps their promises most of the time. Where the vendor has overpromised and...
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Relationship
We have some people who always ask a lot of whys, and the Vital Software team does not skip a beat....
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Product
Just like every other person these days, I am in a lot of apps. I do a lot of stuff on my phone. The...
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Operations
We have the ability to run our own reports and look at our own dashboards in Vital Software...
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Product, Value
Vital Software ERAdvisor allows us to address the patient needs by taking the burden off of our...
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Relationship
No matter what, whether I call, text, email, or send a carrier pigeon, Vital Software is so...
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Product, Value
We use Vital Software’s technology to get patients to leave a Google review. If they leave favorable...
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Operations
Vital Software stands behind their implementation. They came on-site to make sure everything went...
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Product, Value
What stands out for our patients with Vital Software ERAdvisor is the ease of use, readability, and...
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Product
Our nursing staff members, who have so many other things to do, love the interaction with the...
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Loyalty
We are looking at opportunities to empower patients with self-service throughout the ED journey, so...
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Relationship, Operations
For implementations, Vital Software’s team is stellar; they partner well, and they communicate in...
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Product
There are some challenges with Vital Software’s product. The vendor needs additional data, and not...
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Value
Vital Software is not cheap, but they are effective. We have great metrics to showcase our success...
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Loyalty
Vital Software ERAdvisor has worked great for us. Some things that stood out about it are the...
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Loyalty
We like Vital Software ERAdvisor, but there are some things in the works with our organization. I'm...
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Product
I would tell others looking at Vital Software ERAdvisor that the platform is very easy to use. I...
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Product
I wish there were more that we could do on the back end with Vital Software ERAdvisor. We would like...
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Relationship
Vital Software ERAdvisor is easy. I'm the main end user, so it is pretty easy for me to catch on....
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Relationship, Product
Vital Software ERAdvisor has high levels of uptime. The product doesn't go down all that often. When...
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Loyalty, Relationship, Product
Vital Software is certainly aligned with our strategies and what we want to do with the consumer...
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Relationship
Vital Software is really good. They are a young start-up, but they are very organized and have great...
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Relationship, Value
The product meets the expectations that are promoted by the company, and Vital Software supports it....
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Loyalty, Relationship
My only concern today is the recent amount of turnover at Vital Software. From the service side,...
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Product
For the patient, the product's ease of use is very good. In terms of the office staff, we actually...
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Relationship
The vendor is fairly responsive, but their development cycles and upgrades could be faster.
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Loyalty, Value
We are going to move away from Vital Software ERAdvisor for purely financial reasons. It is just a...
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Relationship, Product
I would like to see Vital Software come out with more connections to community resources for when...
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Relationship
Vital Software's CEO is very active in our account and very responsive. And the vendor's phone...
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Product, Value
Vital Software ERAdvisor reduces pain points. We have very measurable, tangible outcomes from this...
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Operations, Product
A lot of Vital Software's new introductions are about AI. They use AI intentionally and...
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Relationship, Value
Overall, Vital Software does a phenomenal job. They drive huge patient-satisfaction improvements...
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Operations
The feedback we get from patients is that Vital Software ERAdvisor is so easy to use, and I get the...
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