Vital Software ERAdvisor Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Relationship, Product

I would like to see Vital Software come out with more connections to community resources for when...

Oct 2024
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VP/Other Executive

Relationship

Vital Software's CEO is very active in our account and very responsive. And the vendor's phone...

Oct 2024
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VP/Other Executive

Product, Value

Vital Software ERAdvisor reduces pain points. We have very measurable, tangible outcomes from this...

Oct 2024
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VP/Other Executive

Operations, Product

A lot of Vital Software's new introductions are about AI. They use AI intentionally and...

Oct 2024
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VP/Other Executive

Relationship, Value

Overall, Vital Software does a phenomenal job. They drive huge patient-satisfaction improvements...

Oct 2024
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VP/Other Executive

Operations

The feedback we get from patients is that Vital Software ERAdvisor is so easy to use, and I get the...

Oct 2024
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Manager

Product, Value

The product is a tool that has really helped us improve our patient experience. We have also greatly...

Feb 2024
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Manager

Loyalty, Relationship

We are always in the building stage; that is one of the things that puts Vital Software at the...

Feb 2024
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Manager

Relationship

The vendor's executives are awesome and play a very visible role with the clients. They are always...

Feb 2024
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Manager

Loyalty, Product, Value

I continue to see great things with this organization. We put a lot of resources into the product...

Feb 2024
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Manager

Product, Value

The outcomes that we have seen using this product are really great in terms of helping us to attain...

Feb 2024
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Manager

Loyalty

We selected the vendor because of the ease of use of the tool and their adaptability to change and...

Feb 2024
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Manager

Product

The product is one of the key pieces of technology. It is wonderful and gives us the tools to...

Feb 2024
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Manager

Relationship

Vital Software has a lot of key strengths. They have really strong leaders, and they are very...

Feb 2024
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Manager

Relationship

For improvement, we have a team, and we meet regularly with Vital Software. One reason we do that on...

Feb 2024
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CIO

Loyalty, Value

Our margins are so tight, but we want this solution. We will probably want to renew the contract...

Jan 2024
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CIO

Product, Value

We have a set of metrics that we follow for the patient experience in our emergency department and...

Jan 2024
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CIO

Relationship

Communication and leadership are strengths of Vital Software. We had a good chat with higher-ups at...

Jan 2024
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CIO

Loyalty, Relationship, Product

Vital Software is very innovative, so the product has been refined. The vendor has done a lot of...

Jan 2024
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CIO

Relationship

We wanted one particular thing that would have been very helpful for us. Vital Software said that...

Jan 2024
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Manager

Operations, Product

We have to have our staff members go back and essentially teach patients how to use the system. A...

Jan 2024
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Manager

Relationship

The vendor is very receptive and quick to address and follow up on anything that comes up. They are...

Jan 2024
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Manager

Relationship, Operations

The vendor’s biggest strengths are their support and rollout. They were very involved and engaged,...

Jan 2024
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Manager

Product

The software works very flawlessly. Most technology that we utilize has glitches and hiccups, and we...

Jan 2024
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Manager

Operations, Product

When we did our initial rollout, we were told that there was a new feature available, and then we...

Jan 2024
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