Vital Software ERAdvisor Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
For the patient, the product's ease of use is very good. In terms of the office staff, we actually...
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Relationship
The vendor is fairly responsive, but their development cycles and upgrades could be faster.
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Loyalty, Value
We are going to move away from Vital Software ERAdvisor for purely financial reasons. It is just a...
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Relationship, Product
I would like to see Vital Software come out with more connections to community resources for when...
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Relationship
Vital Software's CEO is very active in our account and very responsive. And the vendor's phone...
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Product, Value
Vital Software ERAdvisor reduces pain points. We have very measurable, tangible outcomes from this...
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Operations, Product
A lot of Vital Software's new introductions are about AI. They use AI intentionally and...
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Relationship, Value
Overall, Vital Software does a phenomenal job. They drive huge patient-satisfaction improvements...
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Operations
The feedback we get from patients is that Vital Software ERAdvisor is so easy to use, and I get the...
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Product, Value
The product is a tool that has really helped us improve our patient experience. We have also greatly...
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Loyalty, Relationship
We are always in the building stage; that is one of the things that puts Vital Software at the...
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Relationship
The vendor's executives are awesome and play a very visible role with the clients. They are always...
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Loyalty, Product, Value
I continue to see great things with this organization. We put a lot of resources into the product...
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Product, Value
The outcomes that we have seen using this product are really great in terms of helping us to attain...
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Loyalty
We selected the vendor because of the ease of use of the tool and their adaptability to change and...
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Product
The product is one of the key pieces of technology. It is wonderful and gives us the tools to...
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Relationship
Vital Software has a lot of key strengths. They have really strong leaders, and they are very...
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Relationship
For improvement, we have a team, and we meet regularly with Vital Software. One reason we do that on...
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Loyalty, Value
Our margins are so tight, but we want this solution. We will probably want to renew the contract...
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Product, Value
We have a set of metrics that we follow for the patient experience in our emergency department and...
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Relationship
Communication and leadership are strengths of Vital Software. We had a good chat with higher-ups at...
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Loyalty, Relationship, Product
Vital Software is very innovative, so the product has been refined. The vendor has done a lot of...
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Relationship
We wanted one particular thing that would have been very helpful for us. Vital Software said that...
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Operations, Product
We have to have our staff members go back and essentially teach patients how to use the system. A...
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Relationship
The vendor is very receptive and quick to address and follow up on anything that comes up. They are...
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Relationship, Operations
The vendor’s biggest strengths are their support and rollout. They were very involved and engaged,...
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Product
The software works very flawlessly. Most technology that we utilize has glitches and hiccups, and we...
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Operations, Product
When we did our initial rollout, we were told that there was a new feature available, and then we...
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