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VitreaAdvanced Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

Relationship

Ultimately, VitreaAdvanced does a great job in its market space. The vendor's service makes the...

Jan 2021
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Manager

Relationship

Vital is a very family-oriented team. We have a warm relationship with a personal touch. We feel...

Jan 2021
(0)
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Manager

Service and Support

Vital responds to us very quickly. They always pull things into their own environment to check them...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

I would recommend VitreaAdvanced to my colleagues. The vendor's support is good, and I like the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I haven't seen any changes. The solution works fine. The radiologists find it pretty simple. We had...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system definitely allows our physicians to move at the speed that they want to move at, but it...

Dec 2020
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Manager

Implementation and Training

Our last system was old and antiquated. We hadn’t updated it in a long time. It didn’t meet the...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor is pretty good with charges. They don't nickel-and-dime. They also provide excellent...

Dec 2020
(0)
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Director

Functionality and Upgrades

I would like to see improvements on the reporting side of the system. Things would be better if the...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

The vendor has reached out to us with their new technology, but we haven’t been responsive to them...

Nov 2020
(0)
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VP/Other Executive

Service and Support

There are times when we have to suggest things to the vendor’s support people or talk to them about...

Nov 2020
(0)
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VP/Other Executive

Other Observations & Comments

We are not sure whether the product is part of our long-term plans. We would buy the system again,...

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The product is canned, and if we want to try to change little things, we can’t. The vendor charged...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product quality is very good. The vendor is good at their game. The ease of use of the system is...

Nov 2020
(0)
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VP/Other Executive

Other Observations & Comments

We have a certain number of licenses, and the vendor only allows a certain number of concurrent...

Nov 2020
(0)
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VP/Other Executive

Relationship

We don’t really hear from the vendor’s executives. I would like to see the vendor check in...

Nov 2020
(0)
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VP/Other Executive

Lessons Learned

The vendor will drive tangible outcomes once they are told about the problems. The vendor is good...

Nov 2020
(0)
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VP/Other Executive

Lessons Learned

The system is an expensive undertaking, but I would be highly likely to recommend the vendor to...

Nov 2020
(0)
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Manager

Other Observations & Comments

VitreaAdvanced is an old system. We have to decide whether we will update VitreaAdvanced or move to...

Oct 2020
(0)
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Manager

Future Outlook

The product is not part of our long-term plans. We have to consolidate all the post-processing into...

Sep 2020
(0)
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Manager

Functionality and Upgrades

If the decision were up to me, I would buy the product again. We have had success with it, and it...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

I very rarely hear from the executives, and the system is somewhat expensive.

Sep 2020
(0)
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Manager

Functionality and Upgrades

We have gone through a series of upgrades and system changes, but the vendor has been really good to...

Sep 2020
(0)
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Manager

Future Outlook

We are always looking for performance improvements on the system. We are constantly trying to get...

Sep 2020
(0)
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Manager

Service and Support

Not much has changed with VitreaAdvanced in the past year. Basically, Vital has held their own. In...

Aug 2020
(0)
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Manager

Other Observations & Comments

We have recently talked about whether VitreaAdvanced is part of our long-term plans. I would say...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The product has more uses and functionalities that our department needs than other products do. For...

Aug 2020
(0)
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Manager

Relationship

We were seeing Vital executives quite often up until a while ago. I understand COVID-19 probably has...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

We spent a little bit more on support costs for VitreaAdvanced than we did for other advanced...

Aug 2020
(0)
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Manager

Technology

I haven’t really noticed anything new coming down the pike in the last couple of years. I don’t know...

Jul 2020
(0)
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Manager

Service and Support

I think the vendor’s support has been fine. Their support has always been good. I really haven’t had...

Jul 2020
(0)
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Manager

Other Observations & Comments

We are planning to keep a single license, but we are cutting back from the current license...

Jul 2020
(0)
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Manager

Implementation and Training

I was trained off-site when we did the original installation, and that was fantastic. I came back...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system is user friendly. I like the layout and the ability to quickly move from application to...

Jul 2020
(0)
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Director

Functionality and Upgrades

There are a few things that we like about VitreaAdvanced. There are some packages that have some...

Jul 2020
(0)
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Director

Service and Support

VitreaAdvanced has some things that make it difficult to do our work, so we don't use the system...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor is very proactive. They have better support because there is always someone available....

Jul 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Vendors are trying to be more integrated in terms of enterprise imaging. They are all trying to get...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our end users find the system to be very easy to use. A lot of the doctors that I have worked with...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

When the VP or CEO checks up on their software, that is really promising. Vital has been proactive...

Jul 2020
(0)
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Manager

Service and Support

Vital’s service isn’t very proactive. We usually notice problems before the vendor does. Once in a...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The GUI is easy to monitor. It is color-coded with green shapes, so if things aren’t green, I know...

Jul 2020
(0)
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Director

Other Observations & Comments

Vital’s training is very good. The only reason I can’t give them the highest score in terms of...

Jun 2020
(0)
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Director

Functionality and Upgrades

The Vital product has been flawless. The vendor has been 100% accurate and has delivered everything...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

In terms of charging for every little thing, if I escalate things, I end up getting a better deal...

May 2020
(0)
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Director

Other Observations & Comments

It is hard to say whether the product has worked as promoted. Immediately after the go-live, the...

May 2020
(0)
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Director

Technology

I would recommend Vital because they are the best on the market for 3D functionality. What keeps us...

May 2020
(0)
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Director

Functionality and Upgrades

The negative part about Vital is the regression-testing portion. That piece causes a lot of the...

May 2020
(0)
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Manager

Future Outlook

It is my understanding that VitreaAdvanced is part of our long-term plans. Our health system is many...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

It could be my lack of training, but I don’t feel like VitreaAdvanced is as user friendly as another...

Apr 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

Vital seems to be invested in innovation and providing better patient care. The product seems to be...

Apr 2020
(0)
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VP/Other Executive

Service and Support

I am in touch with my account manager. That person has checked to see whether we have needed...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

The product is very expensive for licensing. It is expensive for what it delivers.

Apr 2020
(0)
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Director

Relationship

We had some challenges with the vendor’s customer service. We need to upgrade before the vendor...

Apr 2020
(0)
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Director

Implementation and Training

There is no official training from the vendor. We would have to pay for that. We have purchased some...

Apr 2020
(0)
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