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Current Time Inside Cache Tag Helper: 9/28/2020 6:19:24 PM and Model.EvProductId = 49914

Commentary Summary

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User Commentary

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Manager

Future Outlook

The product is not part of our long-term plans. We have to consolidate all the post-processing into...

Sep 2020
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Manager

Functionality and Upgrades

If the decision were up to me, I would buy the product again. We have had success with it, and it...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I very rarely hear from the executives, and the system is somewhat expensive.

Sep 2020
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Manager

Functionality and Upgrades

We have gone through a series of upgrades and system changes, but the vendor has been really good to...

Sep 2020
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Manager

Future Outlook

We are always looking for performance improvements on the system. We are constantly trying to get...

Sep 2020
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Manager

Service and Support

Not much has changed with VitreaAdvanced in the past year. Basically, Vital has held their own. In...

Aug 2020
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Manager

Other Observations & Comments

We have recently talked about whether VitreaAdvanced is part of our long-term plans. I would say...

Aug 2020
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Manager

Functionality and Upgrades

The product has more uses and functionalities that our department needs than other products do. For...

Aug 2020
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Manager

Relationship

We were seeing Vital executives quite often up until a while ago. I understand COVID-19 probably has...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We spent a little bit more on support costs for VitreaAdvanced than we did for other advanced...

Aug 2020
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Manager

Technology

I haven’t really noticed anything new coming down the pike in the last couple of years. I don’t know...

Jul 2020
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Manager

Service and Support

I think the vendor’s support has been fine. Their support has always been good. I really haven’t had...

Jul 2020
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Manager

Other Observations & Comments

We are planning to keep a single license, but we are cutting back from the current license...

Jul 2020
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Manager

Implementation and Training

I was trained off-site when we did the original installation, and that was fantastic. I came back...

Jul 2020
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Manager

Functionality and Upgrades

The system is user friendly. I like the layout and the ability to quickly move from application to...

Jul 2020
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Director

Functionality and Upgrades

There are a few things that we like about VitreaAdvanced. There are some packages that have some...

Jul 2020
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Director

Service and Support

VitreaAdvanced has some things that make it difficult to do our work, so we don't use the system...

Jul 2020
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Analyst/Coordinator

Service and Support

The vendor is very proactive. They have better support because there is always someone available....

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

Vendors are trying to be more integrated in terms of enterprise imaging. They are all trying to get...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Our end users find the system to be very easy to use. A lot of the doctors that I have worked with...

Jul 2020
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Analyst/Coordinator

Relationship

When the VP or CEO checks up on their software, that is really promising. Vital has been proactive...

Jul 2020
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Manager

Service and Support

Vital’s service isn’t very proactive. We usually notice problems before the vendor does. Once in a...

Jul 2020
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Manager

Functionality and Upgrades

The GUI is easy to monitor. It is color-coded with green shapes, so if things aren’t green, I know...

Jul 2020
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Director

Other Observations & Comments

Vital’s training is very good. The only reason I can’t give them the highest score in terms of...

Jun 2020
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Director

Functionality and Upgrades

The Vital product has been flawless. The vendor has been 100% accurate and has delivered everything...

Jun 2020
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Director

ROI / Cost (care and feeding)

In terms of charging for every little thing, if I escalate things, I end up getting a better deal...

May 2020
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Director

Other Observations & Comments

It is hard to say whether the product has worked as promoted. Immediately after the go-live, the...

May 2020
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Director

Technology

I would recommend Vital because they are the best on the market for 3D functionality. What keeps us...

May 2020
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Director

Functionality and Upgrades

The negative part about Vital is the regression-testing portion. That piece causes a lot of the...

May 2020
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Manager

Future Outlook

It is my understanding that VitreaAdvanced is part of our long-term plans. Our health system is many...

Apr 2020
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Manager

Functionality and Upgrades

It could be my lack of training, but I don’t feel like VitreaAdvanced is as user friendly as another...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Vital seems to be invested in innovation and providing better patient care. The product seems to be...

Apr 2020
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VP/Other Executive

Service and Support

I am in touch with my account manager. That person has checked to see whether we have needed...

Apr 2020
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Director

ROI / Cost (care and feeding)

The product is very expensive for licensing. It is expensive for what it delivers.

Apr 2020
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Director

Relationship

We had some challenges with the vendor’s customer service. We need to upgrade before the vendor...

Apr 2020
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Director

Implementation and Training

There is no official training from the vendor. We would have to pay for that. We have purchased some...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Vital has a good 3D solution, and they are trying to branch outside of advanced visualization and...

Jan 2020
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Manager

Functionality and Upgrades

We get physicians from other sites who come out, and even the physicians from big institutions...

Jan 2020
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Manager

Technology

We haven't gotten any new technology in a while, and not while we have asked for it.

Jan 2020
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Manager

Other Observations & Comments

Vital’s upgrades are sometimes right behind a new installation.

Dec 2019
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Manager

Relationship

Our training with Vital has always been very good. Our representative is local and always willing to...

Dec 2019
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Manager

Other Observations & Comments

VitreaAdvanced works well. The one thing that we have been struggling with is that it seems to...

Dec 2019
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Manager

Interfacing and Integration

Vital is pretty good at supporting our integration goals. The product definitely supports our...

Dec 2019
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Manager

Functionality and Upgrades

VitreaAdvanced is pretty user friendly. We put the system through its paces daily, and it seems to...

Dec 2019
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Analyst/Coordinator

Sales and Contracting

I feel like Vital just tells us what VitreaAdvanced does. That is a lot easier. There is a yearly...

Dec 2019
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Analyst/Coordinator

Service and Support

Vital does their upgrades automatically, and they are very good about getting in touch with us when...

Dec 2019
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Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing, except when it comes to support and maintenance.

Nov 2019
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Manager

Other Observations & Comments

I don’t rate the system high in terms of how well it meets our needs today, but we are not running...

Nov 2019
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Manager

Relationship

The system is very interesting. The end users like the system. The vendor executives are extremely involved....

Nov 2019
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Manager

Functionality and Upgrades

We use the solution more for Mirada's Oncology Fusion, which is integrated within Vitrea Enterprise...

Nov 2019
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Manager

Interfacing and Integration

We had trouble integrating the software with our PACS. I think the trouble was with the way the...

Nov 2019
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Manager

Service and Support

Anytime I have to call Vital for support, the issue is always resolved that day, even if the issue...

Oct 2019
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Manager

Service and Support

We pay a pretty penny to not be charged for everything, but Vital does well in terms of support.

Oct 2019
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Manager

Functionality and Upgrades

I am not part of training our end users, but I don't ever see our end users having problems using...

Oct 2019
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Manager

ROI / Cost (care and feeding)

If there is something we have to purchase for this product, we normally put off making that purchase...

Oct 2019
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Analyst/Coordinator

Relationship

There are a lot of good things about Vital. I have a close relationship with them, so when I call...

Oct 2019
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Analyst/Coordinator

Relationship

When we have issues with the hardware or the contract but not necessarily the software, Vital has a...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Some of the software that I request doesn't seem to come as quickly as I would like it to. Maybe...

Oct 2019
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Director

Functionality and Upgrades

We are going to upgrade to Vital's new software soon. Right now, things are pretty much at the...

Oct 2019
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Director

Functionality and Upgrades

Sometimes Vital's support people don't fix issues. The support people say they need to bring issues...

Oct 2019
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Director

Implementation and Training

Vital reorganized the way they train people. Vital makes sure that people are really familiar with...

Oct 2019
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Director

Functionality and Upgrades

VitreaAdvanced is user friendly. I like that the solution does not have as many proprietary things...

Oct 2019
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Manager

Relationship

We don’t ever really get the executives involved, but if they have some sort of new technology, then...

Oct 2019
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Manager

Functionality and Upgrades

The oncology piece is robust. The vendor has third-party applications as part of their suite,...

Oct 2019
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Manager

Relationship

I had a contact person, and then I got a new person, and I wasn’t impressed with the new person....

Oct 2019
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Manager

ROI / Cost (care and feeding)

We have received our money’s worth. Without the system, we wouldn’t be able to do our cardiac...

Oct 2019
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Manager

Future Outlook

The system is pretty good, so I don’t think our satisfaction will go down. It could definitely go up....

Oct 2019
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Manager

Functionality and Upgrades

The best part of the system is the ease of maneuvering through the applications. I went through the...

Oct 2019
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Manager

Functionality and Upgrades

The virtual environment was important to us when we upgraded, and we decided to stay with Vital for...

Oct 2019
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Manager

Relationship

Vital is good about reaching out with calls from an account manager. Vital tries to maintain the...

Oct 2019
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Manager

Functionality and Upgrades

We are subspecialized for our radiologists, so the same radiologists may be interpreting different...

Oct 2019
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Manager

Functionality and Upgrades

Each time we upgrade this application, it takes a tremendous amount of time. We had to teach Vital...

Oct 2019
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Manager

Implementation and Training

I like that Vital provides educational credit for our physicians with their contracts. That is...

Oct 2019
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Manager

Sales and Contracting

Contracting is definitely a problem. Vital is set up to do contracting for individual hospitals, so...

Oct 2019
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Manager

Functionality and Upgrades

Even though Vital claims that their products can be virtualized, it has been our experience that...

Oct 2019
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Manager

Future Outlook

It will be interesting to find out whether my satisfaction with Vital changes in a year. We are...

Oct 2019
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Manager

Functionality and Upgrades

The version of VitreaAdvanced that we have doesn’t do service-side rendering, so there is a lot of...

Oct 2019
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Manager

Service and Support

Vital has the best customer support ever, especially for VitreaAdvanced. Vital is amazing. When we...

Oct 2019
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Manager

Functionality and Upgrades

VitreaAdvanced has proven itself to be a very powerful and advanced visualization platform....

Sep 2019
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Director

Functionality and Upgrades

VitreaAdvanced is user friendly, and it seems to be the go-to program for high-end reconstructions...

Aug 2019
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Director

Functionality and Upgrades

Our physicians have really enjoyed using VitreaAdvanced from virtually the first day it was...

Jul 2019
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Manager

Future Outlook

We like the ease of use of VitreaAdvanced; it is a two-piece system. Licenses we add into...

Jul 2019
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Director

Functionality and Upgrades

Vital has been very slow to respond to things that their customers would like to see. They have a...

Apr 2019
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Director

Functionality and Upgrades

I like the system's ability to easily rename a series before sending it to our PACS. I also like the...

Apr 2019