2025 Best In KLAS Vendor Neutral Archive (VNA)

Perception

Imaging AI 2024

27 November 24 | Jonathan Christensen and Monique Rasband

The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

AGFA HealthCare Enterprise Imaging VNA	86.9	+17%	18	B	B+	B+	A-	A-	B

Fujifilm Synapse VNA	86.8	0%	31	B+	A-	B	B+	B+	B+

Merge by Merative Merge VNA	84.2	+5%	26	B-	B+	B	B+	B+	B

GE HealthCare Centricity Clinical Archive Solution	77.1	+1%	16	C+	C	B-	B-	B	C+

Mach7 Technologies Mach7 Vendor Neutral Archive	74.6	+13%	16	D	C	B-	C+	C	B-

Hyland Acuo	73.8	0%	16	C	C	C-	B-	B-	C
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

Philips Enterprise Repository Vue Archive (Carestream) L	80.7	7	B-	C+	B-	B	B-	B+

Sectra VNA L	93.8	8	A+	A+	A	A	A	A-

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