WebPT Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
I do scheduling, patient admissions, and insurance in WebPT, and it is relatively simple and easy to...
Login or Create an Account to see details.
Culture, Product
The only thing I don't like about WebPT's billing system, Therabill, is that we have to work from...
Login or Create an Account to see details.
Relationship, Product
The WebPT system has been having some major downtime for the last few months. Scheduling or...
Login or Create an Account to see details.
Culture, Value
WebPT's pricing keeps going up. That is the only bad thing for us. Because we are a small business...
Login or Create an Account to see details.
Value
When we started with WebPT, we didn't want to do the integration with them because that was too...
Login or Create an Account to see details.
Relationship
I have not worked with anyone at WebPT except for when I initially got trained. I don't have someone...
Login or Create an Account to see details.
Relationship
WebPT is proactive. If we are having issues, a pop-up comes across the bottom of the screen saying...
Login or Create an Account to see details.
Operations
I can't say anything negative about the initial training besides the fact that I do wish it had been...
Login or Create an Account to see details.
Loyalty, Value
Whether WebPT is part of our long-term plans is undecided. 80% of the reasoning is cost. Compared to...
Login or Create an Account to see details.
Operations
Initially with onboarding, the training was amazing. WebPT has great communication when it comes to...
Login or Create an Account to see details.
Relationship
When it comes to customer support, WebPT could probably have more resources. I don't know whether...
Login or Create an Account to see details.
Product, Value
WebPT recently had an increase in what we pay for the product on a monthly basis. I understand we...
Login or Create an Account to see details.
Culture, Relationship
WebPT's billing in not good. The vendor has very poor communication. We are unable to reach anyone....
Login or Create an Account to see details.
Relationship, Product
Some bugs happen with the system. Frequently, we get kicked out if there are bugs that WebPT is...
Login or Create an Account to see details.
Product
I like WebPT’s layout. It is easy to find stuff. When I click on stuff, if I want to change an...
Login or Create an Account to see details.
Relationship
WebPT responds pretty quickly. The system has a help button at the bottom. If I get stuck or can't...
Login or Create an Account to see details.
Operations, Product
When I am doing an initial evaluation, there are a lot of things I have to try and find, or there...
Login or Create an Account to see details.
Product
I wish there were a way that we could track data a bit better. If there were a way I could just push...
Login or Create an Account to see details.
Value
If a potential customer is a pediatric clinic, my likelihood of recommending WebPT is low; if they...
Login or Create an Account to see details.
Operations, Product
WebPT could have a better way to input our intake packets. WebPT didn't have a lot of options for...
Login or Create an Account to see details.
Product
For our scheduler, there is a lot of stuff in WebPT that is more for physical therapy; I know that...
Login or Create an Account to see details.
Value
The vendor probably avoids charging for every little thing; they do notify us if there is an extra charge....
Login or Create an Account to see details.
Culture, Value
With WebPT, we buy a license for every provider. When we initially buy a license, we pay for that...
Login or Create an Account to see details.
Product
The more upgrades WebPT has, the more downtime they have. For instance, they were recently down for...
Login or Create an Account to see details.
Culture, Relationship
I would tell others looking at WebPT to make sure they have hard copies of the schedule and things...
Login or Create an Account to see details.
Product
We want the ability to customize text messages to patients in WebPT. There are no automated...
Login or Create an Account to see details.
Operations, Product
WebPT’s training is good. The system is intuitive, and it is easy to train new employees. The...
Login or Create an Account to see details.
Loyalty, Operations, Product
Overall, things with WebPT have gone very well, although the last few months have been a little...
Login or Create an Account to see details.
Product
I know that WebPT provides credit card integration, and they have home exercise program integration....
Login or Create an Account to see details.
Product, Value
We are really happy with WebPT. It helps us out with all of our basic needs. For example, the...
Login or Create an Account to see details.
Culture, Value
WebPT doesn't cost too much. We pay a certain amount per year to use the platform.
Login or Create an Account to see details.
Relationship, Product
WebPT should improve at sending out appointment reminders with dates included in them. I know that...
Login or Create an Account to see details.
Culture, Value
I wish that a lot of the services WebPT offered didn't cost money. It would really help us if we...
Login or Create an Account to see details.
Product
WebPT is limited when it comes to the services we offer outside of physical therapy. The system has...
Login or Create an Account to see details.
Relationship
When WebPT came to fruition, it was terrible, and the vendor let us down in a lot of different ways....
Login or Create an Account to see details.
Relationship
WebPT looks really neat, but for everything that is neat, the system doesn't do the things it needs...
Login or Create an Account to see details.
Relationship
WebPT had people who would step in, and then when they realized that they couldn't provide the...
Login or Create an Account to see details.
Product
WebPT is very rigid in terms of what we have to put in. When we are entering our demographics or our...
Login or Create an Account to see details.
Value
I can't say that we have received our money’s worth with WebPT for sure because it is pricey. But if...
Login or Create an Account to see details.
Relationship
I get frustrated with the support people and executives because they don't understand what I'm...
Login or Create an Account to see details.
Loyalty, Product
Coming from a paper chart to a nice, neatly typed note that everyone can read with WebPT is 100...
Login or Create an Account to see details.
Product
I enjoy working with WebPT. I can move within it fairly quickly, and the system works well for my...
Login or Create an Account to see details.
Product
WebPT does have its hiccups and a couple of flaws I would like to see corrected. It is cloud based,...
Login or Create an Account to see details.
Product
The email functionality in WebPT is not a true email. I would love for that functionality to be a...
Login or Create an Account to see details.
Product
There are a couple of areas in the system that could be improved. The vendor recently made a switch...
Login or Create an Account to see details.
Operations
WebPT has a good module training program. That program is self-paced and very convenient. It allows...
Login or Create an Account to see details.
Product
The product integrates seamlessly with our billing software and faxing system. We are able to send...
Login or Create an Account to see details.
Product, Value
The product's quality is high. The product seems to be specifically designed to meet our business...
Login or Create an Account to see details.
Value
Our productivity with the system has been good, but it is unclear how much of that is directly...
Login or Create an Account to see details.
Relationship, Product
We don’t have any issues with any aspect of WebPT that we use. It is easy to work with the programs,...
Login or Create an Account to see details.
Culture, Loyalty
WebPT has a family of companies now, including Therabill, which we switched to because Therabill's...
Login or Create an Account to see details.
Culture, Value
We have had a lot of downtime with WebPT where the software as a service is not available. Even if...
Login or Create an Account to see details.
Culture, Relationship, Product
One of our biggest frustrations with WebPT was with the Keet platform they own that was supposed to...
Login or Create an Account to see details.
Relationship
It seems like WebPT has gotten too big. They have such a huge percentage of the market, and maybe...
Login or Create an Account to see details.
Culture, Loyalty
WebPT’s ease of use could be a lot better around integration. We get all the updates from the...
Login or Create an Account to see details.
Relationship
There is no customer support with WebPT. We have to send an email, and they send us a ticket number,...
Login or Create an Account to see details.
Relationship
WebPT doesn’t prepare us for downtime. They give us less than 24 hours notice, and depending on the...
Login or Create an Account to see details.
Culture, Value
WebPT does charge for a lot of things, but they are all necessary things. WebPT doesn't nitpick, and...
Login or Create an Account to see details.
Loyalty, Operations, Product
We really like WebPT. I haven't worked with anybody at the vendor, but I haven't needed anybody. The...
Login or Create an Account to see details.
Culture, Product, Value
The upgrades to the product became payable upgrades. Otherwise, the standard operating platform...
Login or Create an Account to see details.
Relationship, Product
We had more and more trouble with WebPT throughout the course of last year. They were intractable...
Login or Create an Account to see details.
Relationship
WebPT has become increasingly political. I turned off their newsletters because they were so...
Login or Create an Account to see details.
Relationship
WebPT’s customer service has become extremely poor. Reaching out for help is a pass-the-hot-potato...
Login or Create an Account to see details.
Operations
Changing a practice over is not an easy thing. I hate that it was like going to the dentist for...
Login or Create an Account to see details.
Loyalty
We loved WebPT for a very long time. What I loved about WebPT that made me feel most comfortable was...
Login or Create an Account to see details.
Product
WebPT says that they can customize, but we have to choose from their options, so the product is not...
Login or Create an Account to see details.
Culture, Value
WebPT has continued to introduce à la carte options. However, they don't say that they are à la...
Login or Create an Account to see details.
Culture, Value
WebPT worked with other software just fine; the vendor just decided to charge for integration. When...
Login or Create an Account to see details.
Culture, Relationship, Value
With WebPT, when a customer gives the vendor notice that they are ending their subscription, the...
Login or Create an Account to see details.
Relationship, Product, Value
I wouldn't at this time recommend WebPT to a large organization of our size. Perhaps a smaller...
Login or Create an Account to see details.
Relationship
We have been with WebPT for many years, and I would say up until several years ago, things were very...
Login or Create an Account to see details.
Culture, Relationship
We would like better communication from WebPT, particularly in understanding the challenges of an...
Login or Create an Account to see details.
Relationship
We would be happy if WebPT was as focused on what is important to end users as much as they are...
Login or Create an Account to see details.
Product
WebPT is very easy software for our end users to follow.
Login or Create an Account to see details.
Relationship, Product
More recently, the response from our end users has been very positive but not to the point where the...
Login or Create an Account to see details.
Relationship
We often identify the problems that WebPT is having, and it takes them a long time to believe us,...
Login or Create an Account to see details.
​
Featured Report
Preferences