WebPT
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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CEO/President

ROI / Cost (care and feeding)

We have a set number of electronic benefit verifications that we can do every month, but if we go...

Jul 2022
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CEO/President

Lessons Learned

I would tell someone looking at WebPT that the system is easily utilized. We can pick and choose...

Jul 2022
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Manager

ROI / Cost (care and feeding)

With any little feature that WebPT introduces to us, they are willing to increase the price of their...

Jul 2022
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Manager

Relationship

WebPT often has a lot of webinars where they provide us with any billing updates. And those occur...

Jul 2022
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Director

Other Observations & Comments

There are pieces of WebPT’s new version that seem like they are ready, but with the size and...

Jun 2022
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Director

Service and Support

Right out of the gate, we liked what we saw. WebPT was very receptive early on, but they have become...

Jun 2022
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Director

Functionality and Upgrades

We have frustrations with the WebPT system in the area of enhancements and fixes. Early on, there...

Jun 2022
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Director

Implementation and Training

The ongoing training from WebPT is less personalized than the initial training was. Communication...

Jun 2022
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Director

Service and Support

We have a customer success representative from WebPT, and we also have access to customer support at...

Jun 2022
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Manager

Functionality and Upgrades

Overall, the product is good. Its scheduling, management, data collection, billing, and front-office...

Jun 2022
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Manager

Service and Support

The vendor should do quarterly or monthly webinars to show how their new products work. I need to...

Jun 2022
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Manager

Service and Support

The other vendors that we looked at had terrible products and high prices. Considering what we get...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose WebPT's system because it was our only option at the time.

Jun 2022
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Manager

Implementation and Training

The vendor's training has moved to frequently asked questions and little video clips. We have to...

Jun 2022
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Manager

Functionality and Upgrades

The vendor came out with a new SOAP version that was supposed to make our documentation easier and...

Jun 2022
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Manager

Service and Support

The vendor's support people are always extremely kind and professional. However, they only give us...

Jun 2022
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Manager

Relationship

The vendor alerts us immediately when they become aware of issues, and they tell us when those...

Jun 2022
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Manager

Relationship

The vendor typically listens to all of our complaints. When they can, they try to implement things...

Jun 2022
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Manager

Functionality and Upgrades

The software's compliance is top-notch. I am very comfortable from a compliance perspective and very...

Jun 2022
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Manager

ROI / Cost (care and feeding)

For some things, the vendor's costs are consolidated, but there is a charge for other things, so I...

Jun 2022
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Manager

Functionality and Upgrades

WebPT promotes that they are really focused on producing data for their users, but we are finding...

Jun 2022
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Manager

Relationship

When we talk to the higher-up individuals at WebPT who are trying to help us with problems, they are...

Jun 2022
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Manager

Functionality and Upgrades

I don’t have any major problems with WebPT, so that is good. WebPT is easy to learn and train...

Jun 2022
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Manager

Future Outlook

One of our WebPT users had some issues on the clinical end with some of their notes. On my end, the...

Jun 2022
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Manager

Service and Support

I can easily get in touch with the person in charge of our WebPT account. They get right back to me...

Jun 2022
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CEO/President

Technology

WebPT has bought a few products that have worked well and been innovative, but those products are...

Jun 2022
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CEO/President

Service and Support

WebPT's support staff is quick, and they are willing to listen. They just can't answer or correct...

Jun 2022
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CEO/President

Interfacing and Integration

The biggest challenge with WebPT, and maybe a lot of different vendors, is that they are trying to...

Jun 2022
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CEO/President

Relationship

We have had meetings where we have laid out all of our concerns to WebPT, and their follow-up has...

Jun 2022
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CEO/President

Relationship

WebPT does not deliver things on time. In fact, they recently had a product that we were very...

Jun 2022
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CEO/President

Other Observations & Comments

The solution is driven for physical therapy. There are multiple codes and specialty things for...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

If someone wants to receive outcomes, they have to pay extra. The vendor should include things in...

Jun 2022
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CEO/President

Functionality and Upgrades

There need to be better means for communicating back and forth. For example, I needed to remove a...

Jun 2022
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CEO/President

Functionality and Upgrades

I can access the solution from multiple locations. For the most part, the system works well. There...

Jun 2022
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Manager

Service and Support

We have a new success manager with WebPT. That is a really important role. We had a fantastic...

May 2022
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Manager

ROI / Cost (care and feeding)

My biggest complaint with the vendor was that I felt like they nickel-and-dimed us. It is great to...

May 2022
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Manager

Relationship

I am curious to see how the acquisition of Keet Health goes and what happens in the future because...

May 2022
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Manager

Future Outlook

We have been with the vendor long enough that I feel like these bumps aren't the totality of how the...

May 2022
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Manager

Functionality and Upgrades

WebPT is a really good product. It makes it easy to do data entry, look up patient charts, and pull...

Mar 2022
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Manager

Functionality and Upgrades

I can put new insurances into WebPT. Then, once those insurances are tagged to a patient, they will...

Feb 2022
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Manager

Functionality and Upgrades

I use WebPT every day, and it works very well. It meets our scheduling needs. The solution is...

Feb 2022
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Manager

Service and Support

If we have to troubleshoot the system or make adjustments to it, WebPT has a chat section that we...

Feb 2022
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Manager

Functionality and Upgrades

The product allows us to set insurances up in a way that will prompt users to do proper...

Feb 2022
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Manager

Functionality and Upgrades

With WebPT, it is very difficult for us to add people to our schedule. We have multiple clinics, but...

Feb 2022
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Manager

Service and Support

WebPT is really good. Their people are attentive and thorough. They try to get us on the right track...

Feb 2022
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CEO/President

Interfacing and Integration

WebPT's system doesn’t integrate well with other products at all. We would like WebPT to integrate...

Feb 2022
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CEO/President

Functionality and Upgrades

So far, we haven’t had any problems with WebPT's system. It is pretty slick. The clinical piece is...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

The system has a billing piece called Therabill. WebPT charges for licensing within the system, and...

Feb 2022
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CEO/President

Functionality and Upgrades

The system has a bunch of reports that I really like, but we can't tweak some of them. I would like...

Feb 2022
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CEO/President

Service and Support

WebPT is pretty good with support. Every day, something pops up in the system to tell us about a...

Feb 2022
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CEO/President

Functionality and Upgrades

WebPT’s content is clinically based, so I would like to see more business-related topics. WebPT...

Feb 2022
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CEO/President

Implementation and Training

New providers need a little training to learn all the ins of outs of WebPT's system. The simple...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

End users really enjoy and like the product. Compared to the rest of the market, WebPT’s product is...

Jan 2022
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VP/Other Executive

Interfacing and Integration

The integration within the product's front end, which we would consider the EMR platform, and the...

Jan 2022
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VP/Other Executive

Relationship

If I were sitting at the table with the executives at WebPT, I would tell them that they have been...

Jan 2022
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VP/Other Executive

Interfacing and Integration

The solution does not always do well in terms of exchanging needed information in a helpful, usable...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Once WebPT gets their upgrades right, they are good. The vendor just takes a really long time to get...

Jan 2022
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VP/Other Executive

Future Outlook

WebPT is under new leadership in just about every major position in the organization. The vendor is...

Jan 2022
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VP/Other Executive

Relationship

WebPT has a tendency to inform us about things after they have happened even though it would be...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

WebPT did do a major platform change recently. I would say that the change was probably one of the...

Jan 2022
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VP/Other Executive

Service and Support

WebPT’s support ticketing system is pretty solid. The vendor's tier-one support people are strong.

Jan 2022
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VP/Other Executive

Service and Support

When we bring up questions, they really shouldn't be going to tier-one support people. Instead, we...

Jan 2022
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VP/Other Executive

Relationship

If not for the people that we have been working with at WebPT, we might be looking elsewhere. We...

Jan 2022
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Manager

Functionality and Upgrades

One thing I really wish we could do would be to search our messages. Quite often, I know we talked...

Jan 2022
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Manager

Functionality and Upgrades

I love the fact that we can fax from patient charts, but I recently needed to fax a chart, and the...

Jan 2022
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Manager

Functionality and Upgrades

When we send a support email saying we are having trouble with something and suggest new...

Jan 2022
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Manager

Relationship

Overall, our time with WebPT has been going well. For the most part, everybody is pretty happy. I...

Jan 2022
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Manager

ROI / Cost (care and feeding)

WebPT pours time and technology into new features, but they require us to pay for them rather than...

Jan 2022
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Manager

Functionality and Upgrades

WebPT offers digital intake, and we would like to have it, but that isn't working out. The...

Jan 2022
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Manager

Service and Support

WebPT has been really good. Our current representative is okay, but the one we had before was way...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Early on in our relationship with WebPT, we attended many conferences where WebPT talked about how...

Jan 2022
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Manager

Implementation and Training

WebPT’s upgrades are pretty seamless. It has been a really long time since we have done an...

Jan 2022
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Manager

Relationship

WebPT does try to have things mapped out and eliminate issues by putting things into place. I have...

Jan 2022
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Manager

Relationship

WebPT's founder is definitely still very involved in the business. The founder is pretty good in...

Jan 2022
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Director

Relationship

Because of a previous issue, we went to a cloud base, and we found WebPT. I am not saying the system...

Jan 2022
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Director

Functionality and Upgrades

WebPT is going to be trying to use a different scheduling system. Right now, it is okay; it isn't...

Jan 2022
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Director

Functionality and Upgrades

WebPT will be part of our long-term plans if they can get things figured out. They do have some...

Jan 2022
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Director

Service and Support

WebPT tries to keep all their promises, and they are really good at communicating. They answer in a...

Jan 2022
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Director

Functionality and Upgrades

WebPT just released a system for digital paperwork. Whether that functionality works is a 50/50...

Jan 2022
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Director

Service and Support

WebPT puts out training videos for their users. Their web support people are really great. They are...

Jan 2022
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Director

Service and Support

WebPT is proactive about keeping documentation current with the different changes in billing and...

Jan 2022
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Director

Relationship

We were promised an update of one of WebPT's products over a year ago, and that didn't come to...

Jan 2022
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Director

Functionality and Upgrades

The biggest issue with WebPT is with the account numbers for integration. We have a lot of glitches....

Jan 2022
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Director

Functionality and Upgrades

The use and navigation of the product are very easy and user friendly. If glitches didn't happen,...

Jan 2022
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Director

Service and Support

The person I go to on a regular basis at WebPT has been awesome. They are easily accessible and...

Jan 2022
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Director

Functionality and Upgrades

WebPT’s invoicing is a terrible process. The information is never in the right spot, and whenever I...

Jan 2022
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Director

Functionality and Upgrades

We have talked to other people looking at the product. We have also sat down with WebPT on a regular...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

The communication between WebPT and our billing system has been great. WebPT is so much better than...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

One thing with WebPT is that a lot of our clients have numerous cases, so some people are being seen...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't see a lot of the bills, but I do see when I make changes, and that increases our WebPT bill,...

Jan 2022
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Analyst/Coordinator

Implementation and Training

I have to reach out when analytics come out that I am not very familiar with, and the training and...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

I really like the updates that we get from WebPT on a daily or weekly basis, just like the upcoming...

Jan 2022
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Manager

Functionality and Upgrades

The product is really easy. I learned how to use it in a day. It is very simple. The navigation of...

Jan 2022
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Manager

Service and Support

If we have any problems, the vendor is very efficient about answering us. We use the service line,...

Jan 2022
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Manager

Relationship

We get notifications about WebPT's system. If a system upgrade is available, the vendor notifies us....

Jan 2022
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Manager

Interfacing and Integration

For what our clinic does, WebPT's system is great. We have it linked to our different billing...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

WebPT is amazing. We love it. We have moved to the vendor's products for quite a bit of our business...

Jan 2022
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VP/Other Executive

Interfacing and Integration

The product's functionality for billing and receiving payments isn't great. It isn't terrible...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Sometimes when we create a progress or discharge note in the EMR, WebPT doesn't attach a daily note....

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

WebPT avoids charging for every little thing. When I have a problem, they offer credit. I have a...

Jan 2022
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VP/Other Executive

Implementation and Training

When we switched over from our previous product, we got a lot of reassurance from WebPT that there...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The product is very user friendly. Once we got it, and our staff started working with it, there were...

Jan 2022
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VP/Other Executive

Other Observations & Comments

In the past, we considered a WebPT product for billing, and there were quite a few reports that were...

Jan 2022
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VP/Other Executive

Service and Support

In the past, when we had an issue that I contacted the support people about, they would escalate it,...

Jan 2022
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CEO/President

Other Observations & Comments

WebPT offers everything we could possibly need; we just can't afford everything. They have billing...

Jan 2022
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CEO/President

Service and Support

WebPT has a wonderful little question-mark box at the bottom of the screen if we have a problem, and...

Jan 2022
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CEO/President

Implementation and Training

The vendor came out with a new feature, but I am so overwhelmed, and I can't even try to teach...

Jan 2022
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CEO/President

Service and Support

I have suggestions for the vendor that could be very helpful, but the way we give feedback is by...

Jan 2022
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CEO/President

Service and Support

The support that I get is not necessarily everything that I want, but it is very good. When the...

Jan 2022
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CFO

Functionality and Upgrades

It takes too long for charting to be done. We had an employee come from using other systems, and...

Jan 2022
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CFO

ROI / Cost (care and feeding)

The way WebPT does their analytics needs to improve. I would like to see the vendor improve their...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Generally, our experience with WebPT's system has been very good. The system is very user friendly....

Jan 2022
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VP/Other Executive

Relationship

WebPT definitely stays on top of regulatory requirements in relation to Medicare. WebPT makes sure...

Jan 2022
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VP/Other Executive

Service and Support

I don't get the customer service that I used to get. The honeymoon period is over. WebPT has passed...

Jan 2022
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CFO

ROI / Cost (care and feeding)

WebPT charges for a lot of things, and that is a problem. I recently got an email saying the vendor...

Jan 2022
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CFO

Service and Support

It takes time for WebPT support to get back to us. We have to go back and forth on emails to get...

Jan 2022
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CFO

Functionality and Upgrades

I love the Reach program and Google reviews that go out from WebPT. I also like the scheduling and...

Jan 2022
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CEO/President

Service and Support

We have the involvement we need. I don't call the owner of the company, but I can get the person I...

Jan 2022
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CEO/President

Relationship

When we first signed up, WebPT was continuously available. We did a live walk-through training, and...

Jan 2022
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CEO/President

Functionality and Upgrades

A couple of things are a little cumbersome for end users, especially progress notes. I think those...

Jan 2022
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Analyst/Coordinator

Lessons Learned

It would really help our medical offices if we could check benefits automatically through WebPT...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

My experience with WebPT has been good. We use the system to enter new patient information and...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Sometimes when we are uploading documents to WebPT, the size of documents is too big, and it won't...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is a certain number of text reminders we can send before we get charged. The reminders should...

Jan 2022
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CEO/President

Functionality and Upgrades

We have been very pleased with WebPT's system. It has been a great physical-therapy-based EMR. I...

Jan 2022
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CEO/President

Service and Support

WebPT has grown a lot in the last couple of years, and the customer service has fallen off. They...

Jan 2022
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Director

Relationship

Over the years, there have been different instances when we have had trouble with our bill because...

Jan 2022
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Director

Interfacing and Integration

When we need something from support, it seems like we have to be escalated to the highest level at...

Jan 2022
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Director

Functionality and Upgrades

WebPT knows that I would always be very happy to speak to prospective customers to let them know...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

There is a charge associated with every piece of WebPT's system that we use, but WebPT is very...

Jan 2022
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CEO/President

Relationship

The founder of WebPT is very committed and dedicated. They do regular blasts about the state of...

Jan 2022
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Director

Functionality and Upgrades

Our experience with WebPT has been good. We have been with them for several years now, and we are...

Jan 2022
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Director

Service and Support

The vendor's service is always good. We have changed representatives over the years. The vendor has...

Jan 2022
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Director

Relationship

The vendor's people are very positive, so they are very friendly and willing to help. When we are in...

Jan 2022
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Director

Relationship

I don't reach out to the vendor very often, but we do have regular contact points with our contact...

Jan 2022
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Director

Functionality and Upgrades

We haven't upgraded the product to the newer version. When the upgrade was ready, our...

Jan 2022
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CEO/President

Functionality and Upgrades

The vendor has acquired new technologies that they have then wrapped into WebPT's system. For...

Jan 2022
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CEO/President

Relationship

When I have made complaints, the vendor has been very forthcoming with phone numbers to give me...

Jan 2022
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CEO/President

Relationship

WebPT does a pretty good job with their executive involvement once I get ahold of someone. We had an...

Jan 2022
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VP/Other Executive

Relationship

There are good and bad things about dealing with the vendor. Sometimes, WebPT takes a couple of...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The foundational things in the system work really well, like taking notes and communicating with...

Jan 2022
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VP/Other Executive

Relationship

The vendor is very good about not overpromising. They used to avoid charging for every little thing,...

Jan 2022
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VP/Other Executive

Service and Support

Over the last few months, we have had instances where we have put in a support ticket and haven't...

Jan 2022
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VP/Other Executive

Relationship

There has been a revolving door of people from WebPT who we have worked with on various levels. We...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The vendor's upgrades to the system have been really good in theory, but they haven't worked as well...

Jan 2022
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VP/Other Executive

Implementation and Training

I don't really want to be walked through things step by step, but it would be nice if the vendor's...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Things have been good with WebPT. The product is stable, and it has had very few outages. When we...

Jan 2022
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VP/Other Executive

Relationship

WebPT hired a new CEO fairly recently. From what I understand, they are working closely on the...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

It seems like WebPT tries to charge for every little thing. A lot of services are embedded in WebPT...

Jan 2022
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CEO/President

Implementation and Training

The ongoing training seems like it is accessible if we search for it. But I don't use it as much as...

Jan 2022
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CEO/President

Functionality and Upgrades

The product works just like the vendor says it does. Learning any software is challenging, but once...

Jan 2022
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CEO/President

Functionality and Upgrades

WebPT stays up to date with insurance changes. They are on top of Medicare changes, but there is...

Jan 2022
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CEO/President

Functionality and Upgrades

I have learned that with certain productivity reports that I run, I can't get the data of a provider...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

I can collect data with the analytics function. I can look at outcome reports to guide our providers...

Jan 2022
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CEO/President

Service and Support

If I call WebPT during certain hours for support, the hold time is pretty lengthy sometimes. Other...

Jan 2022
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CEO/President

Functionality and Upgrades

Sometimes there are random glitches in certain features. For example, I was recently trying to input...

Jan 2022
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Director

Relationship

Overall, things are going well with WebPT. The vendor is generally pretty easy to deal with. We...

Jan 2022
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Director

Service and Support

We built an interface into the system, and that process went really smoothly. We had some struggles...

Jan 2022
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Director

Relationship

WebPT is a little discombobulated because everything is outsourced to someone else. It is hard to...

Jan 2022
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Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. They charge us for our interfaces up front with a...

Jan 2022
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Director

Service and Support

The vendor needs a better interface process. They need in-house experts or people who can drive...

Jan 2022
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CEO/President

Functionality and Upgrades

WebPT's analytics dashboard offers one little tile on a screen of six or eight tiles that has our...

Jan 2022
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CEO/President

Functionality and Upgrades

WebPT's upgrades are slightly less helpful for speech language pathologists than they are for...

Jan 2022
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CEO/President

Functionality and Upgrades

It would have a big impact to have an undo button or a backup button on WebPT's screen for the...

Jan 2022
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CEO/President

Functionality and Upgrades

In WebPT's assessment on their tabs, there is an assessment box, and we can write a narrative or add...

Jan 2022
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CEO/President

Functionality and Upgrades

Most of what WebPT's system does is very good and clear. I like that we have the option to do...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

We pay pretty heavily for our therapists, and we have a robust schedule, but we still have to pay...

Jan 2022
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CEO/President

Service and Support

It took a few too many emails to go back and forth with WebPT on a certain question we had, and that...

Jan 2022
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CEO/President

Service and Support

I told WebPT that it would be great to have a certain functionality added to the product. After...

Jan 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

WebPT's system is extremely robust. We tend to overinput rather than underinput, but Medicare...

Jan 2022
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CEO/President

Relationship

One of WebPT's cofounders has injected their political views into founder letters. That person has...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

My issues with WebPT are small and infrequent. Sometimes, I want to pull data that I can't quite...

Jan 2022
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