WebPT Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
My overall satisfaction is just above the middle of the road based on the rising cost of the...
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Product
We are very happy with WebPT and their system.
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Relationship, Product
We constantly have issues with the software.
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Product
We love WebPT.
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Loyalty
We love WebPT and are keeping it with our facilities that are proceeding with our new EHR.
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Relationship
It appears that WebPT's integration of different products to bring increased functionality doesn't...
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Relationship
Overall, I'm satisfied with WebPT and the vendor's technology service personnel.
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Relationship
Unfortunately, over the past years that the product has been live, my opinion of the product has...
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Loyalty
I have been using WebPT for many years and was originally very pleased with its performance....
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Relationship
The time it takes to contact WebPT's support team and receive a timely reply is not always...
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Product
We have a lot of outages with WebPT's system. It goes down just out of the blue because we are on...
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Product
WebPT has not updated the email. I would like there to be an Outlook type of email system, but it is...
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Value
WebPT is good about avoiding charging for every little thing. They don’t nitpick everything, and we...
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Product
It takes longer than one would think when WebPT does an upgrade, and then there is usually a hiccup....
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Product
We are having some issues with Medicare in the solution, and the vendor can’t fix that problem even...
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Product
WebPT's solution is definitely better than a paper chart, but things like faxing could be improved....
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Relationship, Product
I have been complaining about the same things to WebPT since day one, and those things have not been...
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Operations, Product
For the most part, the product is pretty easy to use. I like the calendar and the scheduler. The...
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Operations, Product
Anytime the vendor makes updates, the system crashes, and we are left with whole days where we can't...
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Relationship
There are a lot of times when the vendor knows that there is an issue going on before we do, so they...
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Value
WebPT’s basic system could include more basic amenities, like the ability to text message our...
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Culture, Value
At our organization, we share licenses for the system between everyone. Things can get hectic...
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Product
Our organization is pretty self-sufficient in everything that we do in the system, and the system is...
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Relationship, Operations
WebPT has a lot of different webinars, and they do a lot of meetings and seminars during times when...
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Product
When I started using WebPT, it was a little tough to get the hang of things, like finding our...
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Value
WebPT is very expensive for individuals. It is worth the cost for a group or entity.
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Culture, Relationship, Operations
I haven't seen WebPT go down too many times. When the system does go down, the vendor's people try...
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