WebPT Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
We have a lot of outages with WebPT's system. It goes down just out of the blue because we are on...
Login or Create an Account to see details.
Product
WebPT has not updated the email. I would like there to be an Outlook type of email system, but it is...
Login or Create an Account to see details.
Value
WebPT is good about avoiding charging for every little thing. They don’t nitpick everything, and we...
Login or Create an Account to see details.
Product
It takes longer than one would think when WebPT does an upgrade, and then there is usually a hiccup....
Login or Create an Account to see details.
Product
We are having some issues with Medicare in the solution, and the vendor can’t fix that problem even...
Login or Create an Account to see details.
Product
WebPT's solution is definitely better than a paper chart, but things like faxing could be improved....
Login or Create an Account to see details.
Relationship, Product
I have been complaining about the same things to WebPT since day one, and those things have not been...
Login or Create an Account to see details.
Operations, Product
For the most part, the product is pretty easy to use. I like the calendar and the scheduler. The...
Login or Create an Account to see details.
Operations, Product
Anytime the vendor makes updates, the system crashes, and we are left with whole days where we can't...
Login or Create an Account to see details.
Relationship
There are a lot of times when the vendor knows that there is an issue going on before we do, so they...
Login or Create an Account to see details.
Value
WebPT’s basic system could include more basic amenities, like the ability to text message our...
Login or Create an Account to see details.
Culture, Value
At our organization, we share licenses for the system between everyone. Things can get hectic...
Login or Create an Account to see details.
Product
Our organization is pretty self-sufficient in everything that we do in the system, and the system is...
Login or Create an Account to see details.
Relationship, Operations
WebPT has a lot of different webinars, and they do a lot of meetings and seminars during times when...
Login or Create an Account to see details.
Product
When I started using WebPT, it was a little tough to get the hang of things, like finding our...
Login or Create an Account to see details.
Value
WebPT is very expensive for individuals. It is worth the cost for a group or entity.
Login or Create an Account to see details.
Culture, Relationship, Operations
I haven't seen WebPT go down too many times. When the system does go down, the vendor's people try...
Login or Create an Account to see details.
Relationship
Normally when we reach out to WebPT, if they don't know the answer, they will get us to the right...
Login or Create an Account to see details.
Operations
With WebPT, the training is for a limited time when we add some new features. It is not like that...
Login or Create an Account to see details.
Value
I'm happy with WebPT’s services; that is why I stick with the vendor. I don't think any vendor...
Login or Create an Account to see details.
Relationship, Product
WebPT is pretty good for the clinic when it works. However, we have had web firewall errors a couple...
Login or Create an Account to see details.
Product
The reporting in the solution is abysmal. WebPT still has reports in place from an earlier...
Login or Create an Account to see details.
Culture, Value
The vendor really does offer a great array of new offerings and services, but each offering comes at...
Login or Create an Account to see details.
Product
The clinical flow in the solution is pretty good, but the front office intake process sets us up for...
Login or Create an Account to see details.
Relationship
We really get the feeling that WebPT's ownership of the solution is in the harvest phase of their...
Login or Create an Account to see details.
Preferences