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WebPT Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Performance details

Comment Type Breakout

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Neutral
Negative
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User Commentary

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CEO/President

All of our medical records are now kept electronically. So, when we see a client, we go onto WebPT...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

WebPT calls back within 24 hours. I haven't taken part in all of their things, and I don't have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Things with WebPT have been excellent. WebPT is a very easy app to use. It is clear. The vendor...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

WebPT was actually started by a couple of physical therapists, so the vendor is very knowledgeable...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

WebPT’s support is good, but it depends on the problems we encounter and when they happen, because...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would like to see what other options are available now because of AI, especially for note-taking...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Usually, there are not many issues with WebPT, but occasionally, there are small glitches when we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The EMR system and note-taking in WebPT need to be smoother because they are very time consuming....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

One of the biggest enhancements that I would like to see is the scanning interface with our...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

There used to be a place in WebPT where we could go and, if we had a suggestion for an enhancement...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

WebPT is easy to use and user-friendly. It 100% meets our needs. The ease of use and the way the...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

WebPT’s support people are good when we are able to get someone, but it is difficult because we have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We just negotiated a new service agreement with WebPT, and it seems like it fits our practice...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

In our original contract, there was a clause that suggested that WebPT would be on-site to do...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Director

When we schedule someone in WebPT, we have a dropdown where we can select the current month’s...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

With WebPT, if we use the team chat for support, those support people are instant are very fast with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I have one problem with WebPT that is very specific, but it has never been resolved, and the vendor...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

It is a pleasure to work with WebPT's people every day. Our representatives from WebPT are stellar....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

My overall satisfaction is just above the middle of the road based on the rising cost of the...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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