WebPT Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Culture, Loyalty

WebPT’s ease of use could be a lot better around integration. We get all the updates from the...

Feb 2024
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Manager

Relationship

There is no customer support with WebPT. We have to send an email, and they send us a ticket number,...

Feb 2024
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Manager

Relationship

WebPT doesn’t prepare us for downtime. They give us less than 24 hours notice, and depending on the...

Feb 2024
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Manager

Culture, Value

WebPT does charge for a lot of things, but they are all necessary things. WebPT doesn't nitpick, and...

Jan 2024
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Manager

Loyalty, Operations, Product

We really like WebPT. I haven't worked with anybody at the vendor, but I haven't needed anybody. The...

Jan 2024
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CEO/President

Culture, Product, Value

The upgrades to the product became payable upgrades. Otherwise, the standard operating platform...

Jan 2024
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CEO/President

Relationship, Product

We had more and more trouble with WebPT throughout the course of last year. They were intractable...

Jan 2024
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CEO/President

Relationship

WebPT has become increasingly political. I turned off their newsletters because they were so...

Jan 2024
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CEO/President

Relationship

WebPT’s customer service has become extremely poor. Reaching out for help is a pass-the-hot-potato...

Jan 2024
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CEO/President

Operations

Changing a practice over is not an easy thing. I hate that it was like going to the dentist for...

Jan 2024
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CEO/President

Loyalty

We loved WebPT for a very long time. What I loved about WebPT that made me feel most comfortable was...

Jan 2024
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CEO/President

Product

WebPT says that they can customize, but we have to choose from their options, so the product is not...

Jan 2024
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CEO/President

Culture, Value

WebPT has continued to introduce à la carte options. However, they don't say that they are à la...

Jan 2024
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CEO/President

Culture, Value

WebPT worked with other software just fine; the vendor just decided to charge for integration. When...

Jan 2024
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CEO/President

Culture, Relationship, Value

With WebPT, when a customer gives the vendor notice that they are ending their subscription, the...

Jan 2024
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VP/Other Executive

Relationship, Product, Value

I wouldn't at this time recommend WebPT to a large organization of our size. Perhaps a smaller...

Sep 2023
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VP/Other Executive

Relationship

We have been with WebPT for many years, and I would say up until several years ago, things were very...

Sep 2023
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VP/Other Executive

Culture, Relationship

We would like better communication from WebPT, particularly in understanding the challenges of an...

Sep 2023
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VP/Other Executive

Relationship

We would be happy if WebPT was as focused on what is important to end users as much as they are...

Sep 2023
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VP/Other Executive

Product

WebPT is very easy software for our end users to follow.

Sep 2023
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VP/Other Executive

Relationship, Product

More recently, the response from our end users has been very positive but not to the point where the...

Sep 2023
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VP/Other Executive

Relationship

We often identify the problems that WebPT is having, and it takes them a long time to believe us,...

Sep 2023
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CEO/President

Culture

We had some questions for the vendor about credentialing and insurance companies, and we were given...

Jun 2023
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CEO/President

Culture, Value

If WebPT were going to charge us for something, there wouldn't be anything shocking. The price is...

Jun 2023
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CEO/President

Operations

During the implementation, WebPT was really good. Everything was supported well. I have nothing to...

Jun 2023
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CEO/President

Relationship, Operations

Some people in my office needed more guidance about educating new staff. It would be nice to have a...

Jun 2023
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CEO/President

Product

Whenever we are trying to log on to the system, we have to log on two to three times. The system...

Jun 2023
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CEO/President

Product

After the initial time logging in to WebPT, the program is super quick. Everything that the...

Jun 2023
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CEO/President

Product

Doing a rapid evaluation, actually typing things, and getting things done in WebPT are very...

Jun 2023
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CEO/President

Product

I wish WebPT could get a camera so that we could interject videos into the record, but that would...

Jun 2023
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CEO/President

Relationship

Whenever things get messed up, WebPT's support team tries hard to correct things quickly. And the...

Jun 2023
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CEO/President

Relationship

In terms of working with WebPT people at any level who are empowered to solve my problems, I think...

Jun 2023
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CEO/President

Product

In WebPT, we would like to have a pop-up note on the chart so that we could have internal...

Jun 2023
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Director

Product

I don't think anything needs to be changed. The software works very well. Most of the time, WebPT...

Jun 2023
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Director

Operations

WebPT’s training is very good. They offer a lot of different training videos and seminars. They are...

Jun 2023
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Director

Culture, Relationship, Value

I don't feel like WebPT is overcharging or nickel-and-diming me. WebPT is very good about everything...

Jun 2023
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Director

Loyalty, Relationship

WebPT jumped out at us when we were evaluating solutions because the product seemed intuitive and...

Jun 2023
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Director

Product

From a functionality perspective, there have recently been a few more outages than we have been...

Jun 2023
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Director

Loyalty, Relationship

We are considering replacing WebPT because it is very apparent to us that the vendor has been sold....

Jun 2023
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Director

Product

I love WebPT. I love the prompts it gives when I am making SOAP notes. A user can copy and paste...

Jun 2023
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CEO/President

Relationship, Product

WebPT is very easy to use. It is very provider and user friendly. For the most part, we are happy...

Jun 2023
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CEO/President

Product

On the admin side of WebPT, it could offer some more reporting. There are definitely some reports I...

Jun 2023
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CEO/President

Relationship

When I reach out to the vendor, they respond quickly. That is always a plus for us in helping with...

Jun 2023
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CEO/President

Culture, Value

WebPT does not avoid charging us for extra things. Recently, we had to add two fees we hadn't...

Jun 2023
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CEO/President

Loyalty, Relationship

When the COVID-19 pandemic happened, there was a lot of short staffing and issues, but WebPT has...

Jun 2023
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Director

Product

The vendor has all our patient's birthdays on record. It would be nice to get a notification of...

Jun 2023
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Director

Relationship, Product

Whenever I try to onboard someone or add someone in the solution, the process is always a little...

Jun 2023
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CEO/President

Culture, Value

WebPT has been very transparent with their charges, and they have let us know what they can and...

Jun 2023
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(0)
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CEO/President

Product

The system recently had an upgrade, and now there are 30 pronouns that we can assign to a patient...

Jun 2023
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CEO/President

Operations

WebPT has a lot of training, and it is very user friendly. The system's learning curve for new...

Jun 2023
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CEO/President

Relationship

If we have an issue, then we can send a ticket to WebPT, and they will work on it. We have never...

Jun 2023
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(0)
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CEO/President

Product

WebPT doesn't allow integration with other software programs. They have a big program that they...

Jun 2023
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Analyst/Coordinator

Culture

At our organization, we have a limited number of licenses, and that makes things a bit tricky...

May 2023
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(0)
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Analyst/Coordinator

Product

I would like to see the search functionality be improved. Currently, I can't type in a patient's...

May 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Overall, I like the solution, and it meets my needs. We have the functionalities that we need, and...

May 2023
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(0)
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Manager

Relationship

WebPT could improve their service by keeping us updated with our support contact. The contact person...

May 2023
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Manager

Product

I like the easy access on the website, the ability to pull up patient information, and the product’s...

May 2023
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Manager

Culture, Relationship, Operations

WebPT needs to be more detailed in how they promote new products and functionality. The vendor has a...

May 2023
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Director

Product

Recently, there have been issues with interoperability with other platforms. We have had issues with...

May 2023
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Director

Relationship

WebPT doesn’t always announce updates and changes that can affect usability, so there have been a...

May 2023
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Analyst/Coordinator

Operations, Product

We would tell friends or peers that WebPT is easy to use. It is user friendly. Pretty much anybody...

May 2023
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Analyst/Coordinator

Product

In WebPT, we like the user-friendly buttons, options, and reports. Pretty much everything is at our...

May 2023
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Analyst/Coordinator

Loyalty, Product

We are able to submit ideas on WebPT’s website for changes in the future. When we are in a patient’s...

May 2023
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(0)
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Analyst/Coordinator

Operations

We like the way WebPT explains everything in their training. They are open to questions and answers,...

May 2023
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(0)
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Manager

Relationship, Product

WebPT keeps making changes and making it difficult for us to do business with them. The vendor keeps...

May 2023
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(0)
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Manager

Product

When the vendor comes out with upgrades and things, they don’t do a good job of vetting them, and...

May 2023
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Manager

Relationship

WebPT’s support team needs to be more responsive. When things happen, we have trouble getting good...

May 2023
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Manager

Relationship, Product

There are a lot of times when we have problems accessing different aspects of the program.

May 2023
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Manager

Loyalty, Relationship

We went with WebPT because their documentation requirements are very good, and those keep us in...

May 2023
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(0)
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CEO/President

Relationship, Product

We don't really have any trouble with the software. When I asked my staff whether they had any...

May 2023
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(0)
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CEO/President

Loyalty

One of the reasons I looked at WebPT was that my billing software seamlessly interfaces with WebPT.

May 2023
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(0)
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CEO/President

Product

I don't really have any complaints about WebPT other than having to deal with certain infuriating...

May 2023
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CEO/President

Relationship

Sometimes I wait a long time to get support on WebPT’s chat, and they want me to use the chat more...

May 2023
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(0)
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CEO/President

Value

The software is expensive, and the vendor charges for every little thing. For instance, if we have...

May 2023
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(0)
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CEO/President

Product

WebPT develops new technology, but it doesn't always relate to my practice. They did add some...

May 2023
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(0)
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CEO/President

Loyalty, Relationship

I think WebPT is proactive in quite a few areas, and their support team is very good once we get...

May 2023
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(0)
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CEO/President

Operations, Value

Every piece we get from the vendor comes with a supposedly free training, but we end up having to...

May 2023
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CEO/President

Operations

The vendor's training was hard. Initially, the vendor would send us a PDF and we would have to...

May 2023
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CEO/President

Culture, Product, Value

The product works pretty well. It documents and saves the things that need to be documented and...

May 2023
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CEO/President

Product

I would like to see the vendor work on an integrated online scheduling tool that would allow people...

May 2023
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CEO/President

Product

The product is pretty intuitive. It is easy to see where its buttons are, what needs to be clicked,...

May 2023
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CEO/President

Product

We tried to use a QR code for our patients to fill something out, but the product kicked them out,...

May 2023
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CEO/President

Relationship, Operations

Once I got into the vendor's support chat, the vendor's people sent me a couple of links that I had...

May 2023
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CEO/President

Relationship

The vendor always has some messages in the product's dashboard. There are also messages on the...

May 2023
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CEO/President

Operations

During the vendor's onboarding process, the vendor's executives were great. They showed me how to...

May 2023
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CEO/President

Product

The system's Reach program is helpful, but I am not sure that it is business driven. It is a little...

May 2023
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Manager

Product

We are having new problems with the integration. There are some issues going on right now with...

May 2023
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(0)
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Manager

Product

WebPT has been pretty good. It is very much geared toward our practice, so it works out pretty well....

May 2023
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Manager

Product

I wish WebPT were more iOS friendly. iOS can be used, but I wish the vendor made the system...

May 2023
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(0)
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CEO/President

Operations

WebPT was on board when I signed up with them. They provided a lot of interactive training. They...

May 2023
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CEO/President

Relationship

WebPT has maintained integrity with their tech support. They always have a support system available,...

May 2023
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CEO/President

Relationship

WebPT's system works well. If there is a glitch or software issue, the vendor sends out an email....

May 2023
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CEO/President

Culture, Value

I don't think that WebPT has been unreasonable in what they offer or in their pricing. Everything is...

May 2023
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(0)
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CEO/President

Relationship, Product

WebPT delivers new technology. They are always trying to keep things current, and they pay attention...

May 2023
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CEO/President

Relationship, Product

WebPT was founded and driven by a physical therapist. I think the vendor is trying to cover all the...

May 2023
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CEO/President

Operations, Value

WebPT doesn't charge us a lot for their education pieces. They have free webinars and other things...

Apr 2023
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CEO/President

Relationship, Operations

If we can't figure something out through the trainings that the vendor has already established, we...

Apr 2023
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(0)
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CEO/President

Product

One of the product's downfalls is that the new version of its documentation takes up more pages that...

Apr 2023
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(0)
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CEO/President

Operations, Product

The system's learning curve wasn't nearly as steep as we thought it was going to be. That was nice....

Apr 2023
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(0)
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CEO/President

Relationship

WebPT does a really good job of letting us know what they are looking for and working on. There is a...

Apr 2023
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(0)
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CEO/President

Product

The older version of the product had customer-service questions for patients that could carry over...

Apr 2023
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(0)
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CEO/President

Loyalty, Product

When we print out progress or discharge notes from the product, the system doesn't give us our...

Apr 2023
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(0)
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CEO/President

Relationship, Product

We have been with WebPT since they were really small, and they have really grown. They have merged...

Apr 2023
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(0)
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CEO/President

Product

The strength of WebPT is its intuitiveness. The system is easy to use and learn.

Apr 2023
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(0)
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CEO/President

Value

WebPT doesn’t avoid charging for every little thing. The cost of the appointment reminders that we...

Apr 2023
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(0)
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CEO/President

Culture, Operations

There is a pattern with everything that the vendor rolls out. The vendor is basically always two...

Apr 2023
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(0)
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CEO/President

Product

WebPT's system needs to be more of a point-and-click system. The system needs to allow customers to...

Apr 2023
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(0)
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CEO/President

Loyalty, Relationship

I am really proactive with my organization's patients and staff members when it comes to maintaining...

Apr 2023
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(0)
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CEO/President

Relationship

WebPT's support is terrible. The vendor does everything through email, and we never know who our...

Apr 2023
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(0)
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CEO/President

Relationship

We are supposed to have a success manager. However, the person who we have been dealing with says...

Apr 2023
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(0)
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CEO/President

Culture, Value

WebPT nickel-and-dimes us for every bit of their service. Their system is way overpriced for what...

Apr 2023
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(0)
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CEO/President

Loyalty

WebPT still can't stand behind one of their updates. That should be alarming to them because they...

Apr 2023
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(0)
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CEO/President

Loyalty

WebPT has grown to be so corporate that they have forgotten what it means to be a small business. I...

Apr 2023
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CEO/President

Relationship

We joke that WebPT's executives have checked out and are on their yachts somewhere. Our supervisor's...

Apr 2023
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(0)
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CEO/President

Value, Value

The vendor doesn’t charge for every little thing. The cost is standard. They tell us what the cost...

Apr 2023
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(0)
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CEO/President

Operations, Operations

The training is good because the vendor has some good demonstration videos. They have a nice...

Apr 2023
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(0)
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CEO/President

Operations, Operations, Product, Product

There are a lot of good things about WebPT. The product is very easy to use. There might be easier...

Apr 2023
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(0)
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CEO/President

Relationship, Relationship

We have interacted with quite a few different people from the vendor, and they have been really good....

Apr 2023
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(0)
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Manager

Product, Product

The biggest thing that we would like to see the vendor improve would be the automation of the...

Apr 2023
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(0)
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Manager

Product, Product

WebPT is very thorough. The system isn't lacking much. We like that everything in the system is in...

Apr 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

There are some things that could be improved in the system. For example, it would be nice if when we...

Apr 2023
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(0)
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Manager

Relationship, Relationship

When WebPT takes suggestions, they are slow to change things. We would like them to update and...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

We have started looking at some other systems that might be a bit better than WebPT. We aren't...

Apr 2023
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(0)
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Manager

Product

I like that WebPT is tied to the billing product TheraBill, so information automatically transfers over....

Apr 2023
||
(0)
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Manager

Operations, Product

The initial setup of a patient, putting in their insurance and personal information, is very...

Apr 2023
||
(0)
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CEO/President

Product

WebPT is pretty user-friendly. The physical therapy portion of the system is useful. However, the...

Apr 2023
||
(0)
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CEO/President

Product

WebPT is useful for the clinical staff, and that is who the vendor really focuses on. The system is...

Apr 2023
||
(0)
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CEO/President

Relationship

We are not in the dark. We know what is going on when the system goes down. WebPT tells us, and they...

Apr 2023
||
(0)
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CEO/President

Culture, Product

We are able to bill effectively in the system. WebPT purchased and integrated Therabill, so now...

Apr 2023
||
(0)
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CEO/President

Product, Value

There is minimal interaction with WebPT, but the system has met our expectations up to this point....

Apr 2023
||
(0)
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CEO/President

Product

The usual complaint within my field is that there is a lot of paperwork for seeing people multiple...

Apr 2023
||
(0)
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CEO/President

Operations

The training leading up to going live covered a lot of things. I would like to be prompted to...

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Product

WebPT’s support team is not helpful, and the things we need to make our jobs easier are not there....

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Operations

There is no training from the vendor. When we first started with WebPT, somebody was supposed to...

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

The WebPT system lags a lot and slows down. It doesn’t save certain things we need. The vendor told...

Apr 2023
||
(0)
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Manager

Product

I like that WebPT’s billing software, Therabill, rolls into WebPT's system. After a therapist sees...

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

The little issues that we have are not dragged out for a long time. WebPT usually fixes things...

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship

It is sometimes difficult to get customer service on the phone. When the vendor has an issue across...

Apr 2023
||
(0)
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Manager

Product

I would recommend WebPT to anybody looking for good medical noting software. The product is very...

Apr 2023
||
(0)
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Director

Operations

For new users, WebPT is very easy and user friendly. I wasn’t ready for the initial training, but...

Apr 2023
||
(0)
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 or  to see details.

Director

Product

There are some limitations in the system if we do not have the full version. For example, the text...

Apr 2023
||
(0)
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 or  to see details.

Manager

Operations

When WebPT has an offer for something new, some people don't understand it, so WebPT could have a...

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

WebPT sometimes has difficulty with little glitches that we have to call about. Those glitches...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

WebPT is good with communication and loyal to their work. WebPT has been pretty on top of the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don't like that there are a lot of glitches. Right now, I am trying to write an evaluation, and...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product

I love that WebPT keeps notes together so that I can see what I did at my last session. With some...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The customer support involves a chat system, and the chat system is good but sometimes frustrating....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Every time WebPT does an upgrade, there is always a bug. There is always something that glitches...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We don’t get training on WebPT. We just fly by the seat of our pants.

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship

Usually, we start calling WebPT when there are bugs, and then they will put out that they have been...

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship

WebPT’s techs are very helpful. When they try, they really try and figure out the problem. They will...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

There could be improvements in terms of allowing a little more independence. For example, the vendor...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

I felt totally comfortable with the whole onboarding and training process for WebPT.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

WebPT seems to be on top of customer service needs, and they seem to continually take feedback to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

I would tell someone looking into WebPT that the system will meet their basic needs and will provide...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

One positive of WebPT is that it has access to additional billing tools, and that makes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would tell someone looking into WebPT that I like the parts that I am using, and I would recommend...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The only thing we would like to see from WebPT is more places to put notes from the front office or...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product

The solution is seamless from the EMR directly to the billing software. I don't have to figure out...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we were putting doctors in initially, there was more than one person registering our patients,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

WebPT is always sending notices if Medicare has changed a rule or something. The vendor is very...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

WebPT has hundreds of recognized outcome measures that are statistically accurate and that Medicare...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The customer service we get from WebPT is good. The live chat is great because if we cannot get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor has a portion of the website with community-wide sharing, and that is what I use. The...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The vendor has kept all their promises, with one exception. There was an advertisement that came...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

One of our users says the product is very challenging to use and that it is complex and difficult to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor has very good programs. They have a program where we can print the exercises for people...

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship, Value

WebPT is very helpful. They helped us move from paper to cloud storage; therefore, we have moved...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have a couple of glitches with the program. For example, we sometimes make appointments and think...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

WebPT’s key strengths would be around the education piece for actually bringing a user on. It is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product, Value

WebPT is something we use because the system makes it much easier for therapists to do their notes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

WebPT is designed for our therapists; therefore, any updates and upgrades are focused on physical,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest problem with the WebPT system is that sometimes we get knocked out, and that halts...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

The WebPT system is pretty straightforward to use. The best thing about it is that everything from...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I only use some parts of WebPT, and I wish that there were maybe some different levels of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

The billing system and the eMAR system don’t talk very well to each other. The EMR side has been...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support people are on top of things. The chat feature is very convenient. The vendor...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is no copy-and-paste function with prior closed notes and prior closed cases. Instead of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The person we had in the very beginning was very good to us. They were very helpful. They were on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

It took me a bit to get familiar with WebPT and get it all set up, but the product is better than...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I had an issue that I wasn’t able to solve on my own, and when I called WebPT, they resolved it...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

With regard to marketing, scheduling, reminders, and all those other things that WebPT offers, I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have an account manager who is practically our babysitter. If there is something I am confused...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There is no way we could have started our practice without WebPT. I am pleased with the product. We...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The server is seldomly down, but our schedule disappears when that happens. We get a little anxious...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For the training, WebPT has little modules for every single thing. If we have a question after we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

One thing that I have noticed in WebPT is that when we create an initial session in the schedule to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I haven’t sought out ongoing training for WebPT, but I know that I could look for training and find...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For somebody new, WebPT is not an easy program to learn. The learning curve depends on the person....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

We have different accounts in WebPT for our different offices, and it would be easier if we could...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

I plan on keeping the product as long as the service stays as it is and as long as the convenience...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The product is user friendly. The vendor keeps adding programs. We can use the product not only for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

WebPT's system has problems. Things go down, and the vendor has to fix them, but that is expected in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The support team has easy accessibility. They return calls quickly and are very knowledgeable. They...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

I am glad that WebPT has been able to buy and incorporate other companies. I hope they will keep...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

WebPT is a great system for keeping organized. It makes everything a little easier, and everything...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I think the training can be better for WebPT's billing.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we have questions about WebPT, the support team gets back to us rather quickly. The support is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

There are some random times when WebPT will go down. The vendor does let us know, but it is hard to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I was trying to work with WebPT to get my scores up. I had all sorts of questions that weren’t being...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

WebPT has to go through middlemen now, and difficulties arise as we try to understand what...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have emailed for support a few times and have had some issues because I haven't very clearly...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I have never really talked to anyone from WebPT about what has been going on with the product, but...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I really like the new feature for insurance benefits. That feature is changing how I view the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

With the schedule, it is easy to look at the blocks and times. I like that I can go from viewing a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The only thing that we have an issue with is that everything lags when the system is down for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we reach out to WebPT about issues and instances of downtime, the vendor is pretty responsive....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It does feel in some ways like WebPT has gotten too big to maintain quality customer service. The...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

WebPT covers so many areas, and the vendor's employees don't communicate well with each other. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

WebPT is steady. The system is starting to get a universal login so that it connects to the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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