WebPT Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
Normally when we reach out to WebPT, if they don't know the answer, they will get us to the right...
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Operations
With WebPT, the training is for a limited time when we add some new features. It is not like that...
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Value
I'm happy with WebPT’s services; that is why I stick with the vendor. I don't think any vendor...
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Relationship, Product
WebPT is pretty good for the clinic when it works. However, we have had web firewall errors a couple...
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Product
The reporting in the solution is abysmal. WebPT still has reports in place from an earlier...
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Culture, Value
The vendor really does offer a great array of new offerings and services, but each offering comes at...
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Product
The clinical flow in the solution is pretty good, but the front office intake process sets us up for...
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Relationship
We really get the feeling that WebPT's ownership of the solution is in the harvest phase of their...
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Operations
I do scheduling, patient admissions, and insurance in WebPT, and it is relatively simple and easy to...
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Culture, Product
The only thing I don't like about WebPT's billing system, Therabill, is that we have to work from...
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Relationship, Product
The WebPT system has been having some major downtime for the last few months. Scheduling or...
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Culture, Value
WebPT's pricing keeps going up. That is the only bad thing for us. Because we are a small business...
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Value
When we started with WebPT, we didn't want to do the integration with them because that was too...
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Relationship
I have not worked with anyone at WebPT except for when I initially got trained. I don't have someone...
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Relationship
WebPT is proactive. If we are having issues, a pop-up comes across the bottom of the screen saying...
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Operations
I can't say anything negative about the initial training besides the fact that I do wish it had been...
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Loyalty, Value
Whether WebPT is part of our long-term plans is undecided. 80% of the reasoning is cost. Compared to...
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Operations
Initially with onboarding, the training was amazing. WebPT has great communication when it comes to...
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Relationship
When it comes to customer support, WebPT could probably have more resources. I don't know whether...
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Product, Value
WebPT recently had an increase in what we pay for the product on a monthly basis. I understand we...
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