WebPT
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

WebPT is a really good product. It makes it easy to do data entry, look up patient charts, and pull...

Mar 2022
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Manager

I can put new insurances into WebPT. Then, once those insurances are tagged to a patient, they will...

Feb 2022
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Manager

I use WebPT every day, and it works very well. It meets our scheduling needs. The solution is...

Feb 2022
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Manager

If we have to troubleshoot the system or make adjustments to it, WebPT has a chat section that we...

Feb 2022
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Manager

The product allows us to set insurances up in a way that will prompt users to do proper...

Feb 2022
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Manager

With WebPT, it is very difficult for us to add people to our schedule. We have multiple clinics, but...

Feb 2022
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Manager

WebPT is really good. Their people are attentive and thorough. They try to get us on the right track...

Feb 2022
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CEO/President

WebPT's system doesn’t integrate well with other products at all. We would like WebPT to integrate...

Feb 2022
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CEO/President

So far, we haven’t had any problems with WebPT's system. It is pretty slick. The clinical piece is...

Feb 2022
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CEO/President

The system has a billing piece called Therabill. WebPT charges for licensing within the system, and...

Feb 2022
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CEO/President

The system has a bunch of reports that I really like, but we can't tweak some of them. I would like...

Feb 2022
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CEO/President

WebPT is pretty good with support. Every day, something pops up in the system to tell us about a...

Feb 2022
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CEO/President

WebPT’s content is clinically based, so I would like to see more business-related topics. WebPT...

Feb 2022
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CEO/President

New providers need a little training to learn all the ins of outs of WebPT's system. The simple...

Feb 2022
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VP/Other Executive

End users really enjoy and like the product. Compared to the rest of the market, WebPT’s product is...

Jan 2022
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VP/Other Executive

The integration within the product's front end, which we would consider the EMR platform, and the...

Jan 2022
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VP/Other Executive

If I were sitting at the table with the executives at WebPT, I would tell them that they have been...

Jan 2022
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VP/Other Executive

The solution does not always do well in terms of exchanging needed information in a helpful, usable...

Jan 2022
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VP/Other Executive

Once WebPT gets their upgrades right, they are good. The vendor just takes a really long time to get...

Jan 2022
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VP/Other Executive

WebPT is under new leadership in just about every major position in the organization. The vendor is...

Jan 2022
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VP/Other Executive

WebPT has a tendency to inform us about things after they have happened even though it would be...

Jan 2022
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VP/Other Executive

WebPT did do a major platform change recently. I would say that the change was probably one of the...

Jan 2022
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VP/Other Executive

WebPT’s support ticketing system is pretty solid. The vendor's tier-one support people are strong.

Jan 2022
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VP/Other Executive

When we bring up questions, they really shouldn't be going to tier-one support people. Instead, we...

Jan 2022
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VP/Other Executive

If not for the people that we have been working with at WebPT, we might be looking elsewhere. We...

Jan 2022
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Manager

One thing I really wish we could do would be to search our messages. Quite often, I know we talked...

Jan 2022
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Manager

I love the fact that we can fax from patient charts, but I recently needed to fax a chart, and the...

Jan 2022
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Manager

When we send a support email saying we are having trouble with something and suggest new...

Jan 2022
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Manager

Overall, our time with WebPT has been going well. For the most part, everybody is pretty happy. I...

Jan 2022
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Manager

WebPT pours time and technology into new features, but they require us to pay for them rather than...

Jan 2022
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Manager

WebPT offers digital intake, and we would like to have it, but that isn't working out. The...

Jan 2022
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Manager

WebPT has been really good. Our current representative is okay, but the one we had before was way...

Jan 2022
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Manager

Early on in our relationship with WebPT, we attended many conferences where WebPT talked about how...

Jan 2022
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Manager

WebPT’s upgrades are pretty seamless. It has been a really long time since we have done an...

Jan 2022
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Manager

WebPT does try to have things mapped out and eliminate issues by putting things into place. I have...

Jan 2022
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Manager

WebPT's founder is definitely still very involved in the business. The founder is pretty good in...

Jan 2022
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Director

Because of a previous issue, we went to a cloud base, and we found WebPT. I am not saying the system...

Jan 2022
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Director

WebPT is going to be trying to use a different scheduling system. Right now, it is okay; it isn't...

Jan 2022
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Director

WebPT will be part of our long-term plans if they can get things figured out. They do have some...

Jan 2022
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Director

WebPT tries to keep all their promises, and they are really good at communicating. They answer in a...

Jan 2022
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Director

WebPT just released a system for digital paperwork. Whether that functionality works is a 50/50...

Jan 2022
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Director

WebPT puts out training videos for their users. Their web support people are really great. They are...

Jan 2022
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Director

WebPT is proactive about keeping documentation current with the different changes in billing and...

Jan 2022
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Director

We were promised an update of one of WebPT's products over a year ago, and that didn't come to...

Jan 2022
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Director

The biggest issue with WebPT is with the account numbers for integration. We have a lot of glitches....

Jan 2022
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Director

The use and navigation of the product are very easy and user friendly. If glitches didn't happen,...

Jan 2022
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Director

The person I go to on a regular basis at WebPT has been awesome. They are easily accessible and...

Jan 2022
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Director

WebPT’s invoicing is a terrible process. The information is never in the right spot, and whenever I...

Jan 2022
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Director

We have talked to other people looking at the product. We have also sat down with WebPT on a regular...

Jan 2022
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Analyst/Coordinator

The communication between WebPT and our billing system has been great. WebPT is so much better than...

Jan 2022
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Analyst/Coordinator

One thing with WebPT is that a lot of our clients have numerous cases, so some people are being seen...

Jan 2022
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Analyst/Coordinator

I don't see a lot of the bills, but I do see when I make changes, and that increases our WebPT bill,...

Jan 2022
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Analyst/Coordinator

I have to reach out when analytics come out that I am not very familiar with, and the training and...

Jan 2022
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Analyst/Coordinator

I really like the updates that we get from WebPT on a daily or weekly basis, just like the upcoming...

Jan 2022
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Manager

The product is really easy. I learned how to use it in a day. It is very simple. The navigation of...

Jan 2022
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Manager

If we have any problems, the vendor is very efficient about answering us. We use the service line,...

Jan 2022
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Manager

We get notifications about WebPT's system. If a system upgrade is available, the vendor notifies us....

Jan 2022
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Manager

For what our clinic does, WebPT's system is great. We have it linked to our different billing...

Jan 2022
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VP/Other Executive

WebPT is amazing. We love it. We have moved to the vendor's products for quite a bit of our business...

Jan 2022
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VP/Other Executive

The product's functionality for billing and receiving payments isn't great. It isn't terrible...

Jan 2022
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VP/Other Executive

Sometimes when we create a progress or discharge note in the EMR, WebPT doesn't attach a daily note....

Jan 2022
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VP/Other Executive

WebPT avoids charging for every little thing. When I have a problem, they offer credit. I have a...

Jan 2022
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VP/Other Executive

When we switched over from our previous product, we got a lot of reassurance from WebPT that there...

Jan 2022
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VP/Other Executive

The product is very user friendly. Once we got it, and our staff started working with it, there were...

Jan 2022
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VP/Other Executive

In the past, we considered a WebPT product for billing, and there were quite a few reports that were...

Jan 2022
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VP/Other Executive

In the past, when we had an issue that I contacted the support people about, they would escalate it,...

Jan 2022
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CEO/President

WebPT offers everything we could possibly need; we just can't afford everything. They have billing...

Jan 2022
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CEO/President

WebPT has a wonderful little question-mark box at the bottom of the screen if we have a problem, and...

Jan 2022
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CEO/President

The vendor came out with a new feature, but I am so overwhelmed, and I can't even try to teach...

Jan 2022
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CEO/President

I have suggestions for the vendor that could be very helpful, but the way we give feedback is by...

Jan 2022
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CEO/President

The support that I get is not necessarily everything that I want, but it is very good. When the...

Jan 2022
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CFO

It takes too long for charting to be done. We had an employee come from using other systems, and...

Jan 2022
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CFO

The way WebPT does their analytics needs to improve. I would like to see the vendor improve their...

Jan 2022
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VP/Other Executive

Generally, our experience with WebPT's system has been very good. The system is very user friendly....

Jan 2022
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VP/Other Executive

WebPT definitely stays on top of regulatory requirements in relation to Medicare. WebPT makes sure...

Jan 2022
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VP/Other Executive

I don't get the customer service that I used to get. The honeymoon period is over. WebPT has passed...

Jan 2022
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CFO

WebPT charges for a lot of things, and that is a problem. I recently got an email saying the vendor...

Jan 2022
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CFO

It takes time for WebPT support to get back to us. We have to go back and forth on emails to get...

Jan 2022
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CFO

I love the Reach program and Google reviews that go out from WebPT. I also like the scheduling and...

Jan 2022
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CEO/President

We have the involvement we need. I don't call the owner of the company, but I can get the person I...

Jan 2022
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CEO/President

When we first signed up, WebPT was continuously available. We did a live walk-through training, and...

Jan 2022
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CEO/President

A couple of things are a little cumbersome for end users, especially progress notes. I think those...

Jan 2022
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Analyst/Coordinator

It would really help our medical offices if we could check benefits automatically through WebPT...

Jan 2022
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Analyst/Coordinator

My experience with WebPT has been good. We use the system to enter new patient information and...

Jan 2022
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Analyst/Coordinator

Sometimes when we are uploading documents to WebPT, the size of documents is too big, and it won't...

Jan 2022
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Analyst/Coordinator

There is a certain number of text reminders we can send before we get charged. The reminders should...

Jan 2022
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CEO/President

We have been very pleased with WebPT's system. It has been a great physical-therapy-based EMR. I...

Jan 2022
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CEO/President

WebPT has grown a lot in the last couple of years, and the customer service has fallen off. They...

Jan 2022
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Director

Over the years, there have been different instances when we have had trouble with our bill because...

Jan 2022
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Director

When we need something from support, it seems like we have to be escalated to the highest level at...

Jan 2022
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Director

WebPT knows that I would always be very happy to speak to prospective customers to let them know...

Jan 2022
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CEO/President

There is a charge associated with every piece of WebPT's system that we use, but WebPT is very...

Jan 2022
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CEO/President

The founder of WebPT is very committed and dedicated. They do regular blasts about the state of...

Jan 2022
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Director

Our experience with WebPT has been good. We have been with them for several years now, and we are...

Jan 2022
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Director

The vendor's service is always good. We have changed representatives over the years. The vendor has...

Jan 2022
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Director

The vendor's people are very positive, so they are very friendly and willing to help. When we are in...

Jan 2022
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Director

I don't reach out to the vendor very often, but we do have regular contact points with our contact...

Jan 2022
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Director

We haven't upgraded the product to the newer version. When the upgrade was ready, our...

Jan 2022
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CEO/President

The vendor has acquired new technologies that they have then wrapped into WebPT's system. For...

Jan 2022
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CEO/President

When I have made complaints, the vendor has been very forthcoming with phone numbers to give me...

Jan 2022
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CEO/President

WebPT does a pretty good job with their executive involvement once I get ahold of someone. We had an...

Jan 2022
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VP/Other Executive

There are good and bad things about dealing with the vendor. Sometimes, WebPT takes a couple of...

Jan 2022
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VP/Other Executive

The foundational things in the system work really well, like taking notes and communicating with...

Jan 2022
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VP/Other Executive

The vendor is very good about not overpromising. They used to avoid charging for every little thing,...

Jan 2022
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VP/Other Executive

Over the last few months, we have had instances where we have put in a support ticket and haven't...

Jan 2022
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VP/Other Executive

There has been a revolving door of people from WebPT who we have worked with on various levels. We...

Jan 2022
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VP/Other Executive

The vendor's upgrades to the system have been really good in theory, but they haven't worked as well...

Jan 2022
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VP/Other Executive

I don't really want to be walked through things step by step, but it would be nice if the vendor's...

Jan 2022
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VP/Other Executive

Things have been good with WebPT. The product is stable, and it has had very few outages. When we...

Jan 2022
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VP/Other Executive

WebPT hired a new CEO fairly recently. From what I understand, they are working closely on the...

Jan 2022
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CEO/President

It seems like WebPT tries to charge for every little thing. A lot of services are embedded in WebPT...

Jan 2022
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CEO/President

The ongoing training seems like it is accessible if we search for it. But I don't use it as much as...

Jan 2022
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CEO/President

The product works just like the vendor says it does. Learning any software is challenging, but once...

Jan 2022
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CEO/President

WebPT stays up to date with insurance changes. They are on top of Medicare changes, but there is...

Jan 2022
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CEO/President

I have learned that with certain productivity reports that I run, I can't get the data of a provider...

Jan 2022
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CEO/President

I can collect data with the analytics function. I can look at outcome reports to guide our providers...

Jan 2022
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CEO/President

If I call WebPT during certain hours for support, the hold time is pretty lengthy sometimes. Other...

Jan 2022
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CEO/President

Sometimes there are random glitches in certain features. For example, I was recently trying to input...

Jan 2022
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Director

Overall, things are going well with WebPT. The vendor is generally pretty easy to deal with. We...

Jan 2022
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Director

We built an interface into the system, and that process went really smoothly. We had some struggles...

Jan 2022
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Director

WebPT is a little discombobulated because everything is outsourced to someone else. It is hard to...

Jan 2022
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Director

The vendor avoids charging for every little thing. They charge us for our interfaces up front with a...

Jan 2022
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Director

The vendor needs a better interface process. They need in-house experts or people who can drive...

Jan 2022
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CEO/President

WebPT's analytics dashboard offers one little tile on a screen of six or eight tiles that has our...

Jan 2022
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CEO/President

WebPT's upgrades are slightly less helpful for speech language pathologists than they are for...

Jan 2022
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CEO/President

It would have a big impact to have an undo button or a backup button on WebPT's screen for the...

Jan 2022
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CEO/President

In WebPT's assessment on their tabs, there is an assessment box, and we can write a narrative or add...

Jan 2022
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CEO/President

Most of what WebPT's system does is very good and clear. I like that we have the option to do...

Jan 2022
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CEO/President

We pay pretty heavily for our therapists, and we have a robust schedule, but we still have to pay...

Jan 2022
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CEO/President

It took a few too many emails to go back and forth with WebPT on a certain question we had, and that...

Jan 2022
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CEO/President

I told WebPT that it would be great to have a certain functionality added to the product. After...

Jan 2022
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CEO/President

WebPT's system is extremely robust. We tend to overinput rather than underinput, but Medicare...

Jan 2022
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CEO/President

One of WebPT's cofounders has injected their political views into founder letters. That person has...

Jan 2022
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CEO/President

My issues with WebPT are small and infrequent. Sometimes, I want to pull data that I can't quite...

Jan 2022
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