WebPT
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product, Value
I wouldn't at this time recommend WebPT to a large organization of our size. Perhaps a smaller...
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Relationship
We have been with WebPT for many years, and I would say up until several years ago, things were very...
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Culture, Relationship
We would like better communication from WebPT, particularly in understanding the challenges of an...
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Relationship
We would be happy if WebPT was as focused on what is important to end users as much as they are...
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Product
WebPT is very easy software for our end users to follow.
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Relationship, Product
More recently, the response from our end users has been very positive but not to the point where the...
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Relationship
We often identify the problems that WebPT is having, and it takes them a long time to believe us,...
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Culture
We had some questions for the vendor about credentialing and insurance companies, and we were given...
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Culture, Value
If WebPT were going to charge us for something, there wouldn't be anything shocking. The price is...
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Operations
During the implementation, WebPT was really good. Everything was supported well. I have nothing to...
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Relationship, Operations
Some people in my office needed more guidance about educating new staff. It would be nice to have a...
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Product
Whenever we are trying to log on to the system, we have to log on two to three times. The system...
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Product
After the initial time logging in to WebPT, the program is super quick. Everything that the...
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Product
Doing a rapid evaluation, actually typing things, and getting things done in WebPT are very...
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Product
I wish WebPT could get a camera so that we could interject videos into the record, but that would...
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Relationship
Whenever things get messed up, WebPT's support team tries hard to correct things quickly. And the...
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Relationship
In terms of working with WebPT people at any level who are empowered to solve my problems, I think...
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Product
In WebPT, we would like to have a pop-up note on the chart so that we could have internal...
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Product
I don't think anything needs to be changed. The software works very well. Most of the time, WebPT...
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Operations
WebPT’s training is very good. They offer a lot of different training videos and seminars. They are...
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Culture, Relationship, Value
I don't feel like WebPT is overcharging or nickel-and-diming me. WebPT is very good about everything...
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Loyalty, Relationship
WebPT jumped out at us when we were evaluating solutions because the product seemed intuitive and...
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Product
From a functionality perspective, there have recently been a few more outages than we have been...
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Loyalty, Relationship
We are considering replacing WebPT because it is very apparent to us that the vendor has been sold....
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Product
I love WebPT. I love the prompts it gives when I am making SOAP notes. A user can copy and paste...
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Relationship, Product
WebPT is very easy to use. It is very provider and user friendly. For the most part, we are happy...
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Product
On the admin side of WebPT, it could offer some more reporting. There are definitely some reports I...
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Relationship
When I reach out to the vendor, they respond quickly. That is always a plus for us in helping with...
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Culture, Value
WebPT does not avoid charging us for extra things. Recently, we had to add two fees we hadn't...
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Loyalty, Relationship
When the COVID-19 pandemic happened, there was a lot of short staffing and issues, but WebPT has...
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Product
The vendor has all our patient's birthdays on record. It would be nice to get a notification of...
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Relationship, Product
Whenever I try to onboard someone or add someone in the solution, the process is always a little...
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Culture, Value
WebPT has been very transparent with their charges, and they have let us know what they can and...
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Product
The system recently had an upgrade, and now there are 30 pronouns that we can assign to a patient...
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Operations
WebPT has a lot of training, and it is very user friendly. The system's learning curve for new...
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Relationship
If we have an issue, then we can send a ticket to WebPT, and they will work on it. We have never...
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Product
WebPT doesn't allow integration with other software programs. They have a big program that they...
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Culture
At our organization, we have a limited number of licenses, and that makes things a bit tricky...
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Product
I would like to see the search functionality be improved. Currently, I can't type in a patient's...
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Relationship, Product
Overall, I like the solution, and it meets my needs. We have the functionalities that we need, and...
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Relationship
WebPT could improve their service by keeping us updated with our support contact. The contact person...
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Product
I like the easy access on the website, the ability to pull up patient information, and the product’s...
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Culture, Relationship, Operations
WebPT needs to be more detailed in how they promote new products and functionality. The vendor has a...
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Product
Recently, there have been issues with interoperability with other platforms. We have had issues with...
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Relationship
WebPT doesn’t always announce updates and changes that can affect usability, so there have been a...
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Operations, Product
We would tell friends or peers that WebPT is easy to use. It is user friendly. Pretty much anybody...
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Product
In WebPT, we like the user-friendly buttons, options, and reports. Pretty much everything is at our...
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Loyalty, Product
We are able to submit ideas on WebPT’s website for changes in the future. When we are in a patient’s...
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Operations
We like the way WebPT explains everything in their training. They are open to questions and answers,...
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Relationship, Product
WebPT keeps making changes and making it difficult for us to do business with them. The vendor keeps...
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Product
When the vendor comes out with upgrades and things, they don’t do a good job of vetting them, and...
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Relationship
WebPT’s support team needs to be more responsive. When things happen, we have trouble getting good...
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Relationship, Product
There are a lot of times when we have problems accessing different aspects of the program.
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Loyalty, Relationship
We went with WebPT because their documentation requirements are very good, and those keep us in...
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Relationship, Product
We don't really have any trouble with the software. When I asked my staff whether they had any...
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Loyalty
One of the reasons I looked at WebPT was that my billing software seamlessly interfaces with WebPT.
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Product
I don't really have any complaints about WebPT other than having to deal with certain infuriating...
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Relationship
Sometimes I wait a long time to get support on WebPT’s chat, and they want me to use the chat more...
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Value
The software is expensive, and the vendor charges for every little thing. For instance, if we have...
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Product
WebPT develops new technology, but it doesn't always relate to my practice. They did add some...
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Loyalty, Relationship
I think WebPT is proactive in quite a few areas, and their support team is very good once we get...
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Operations, Value
Every piece we get from the vendor comes with a supposedly free training, but we end up having to...
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Operations
The vendor's training was hard. Initially, the vendor would send us a PDF and we would have to...
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Culture, Product, Value
The product works pretty well. It documents and saves the things that need to be documented and...
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Product
I would like to see the vendor work on an integrated online scheduling tool that would allow people...
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Product
The product is pretty intuitive. It is easy to see where its buttons are, what needs to be clicked,...
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Product
We tried to use a QR code for our patients to fill something out, but the product kicked them out,...
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Relationship, Operations
Once I got into the vendor's support chat, the vendor's people sent me a couple of links that I had...
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Relationship
The vendor always has some messages in the product's dashboard. There are also messages on the...
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Operations
During the vendor's onboarding process, the vendor's executives were great. They showed me how to...
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Product
The system's Reach program is helpful, but I am not sure that it is business driven. It is a little...
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Product
We are having new problems with the integration. There are some issues going on right now with...
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Product
WebPT has been pretty good. It is very much geared toward our practice, so it works out pretty well....
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Product
I wish WebPT were more iOS friendly. iOS can be used, but I wish the vendor made the system...
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Operations
WebPT was on board when I signed up with them. They provided a lot of interactive training. They...
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Relationship
WebPT has maintained integrity with their tech support. They always have a support system available,...
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Relationship
WebPT's system works well. If there is a glitch or software issue, the vendor sends out an email....
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Culture, Value
I don't think that WebPT has been unreasonable in what they offer or in their pricing. Everything is...
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Relationship, Product
WebPT delivers new technology. They are always trying to keep things current, and they pay attention...
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Relationship, Product
WebPT was founded and driven by a physical therapist. I think the vendor is trying to cover all the...
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Operations, Value
WebPT doesn't charge us a lot for their education pieces. They have free webinars and other things...
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Relationship, Operations
If we can't figure something out through the trainings that the vendor has already established, we...
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Product
One of the product's downfalls is that the new version of its documentation takes up more pages that...
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Operations, Product
The system's learning curve wasn't nearly as steep as we thought it was going to be. That was nice....
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Relationship
WebPT does a really good job of letting us know what they are looking for and working on. There is a...
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Product
The older version of the product had customer-service questions for patients that could carry over...
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Loyalty, Product
When we print out progress or discharge notes from the product, the system doesn't give us our...
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Relationship, Product
We have been with WebPT since they were really small, and they have really grown. They have merged...
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Product
The strength of WebPT is its intuitiveness. The system is easy to use and learn.
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Value
WebPT doesn’t avoid charging for every little thing. The cost of the appointment reminders that we...
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Culture, Operations
There is a pattern with everything that the vendor rolls out. The vendor is basically always two...
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Product
WebPT's system needs to be more of a point-and-click system. The system needs to allow customers to...
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Loyalty, Relationship
I am really proactive with my organization's patients and staff members when it comes to maintaining...
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Relationship
WebPT's support is terrible. The vendor does everything through email, and we never know who our...
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Relationship
We are supposed to have a success manager. However, the person who we have been dealing with says...
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Culture, Value
WebPT nickel-and-dimes us for every bit of their service. Their system is way overpriced for what...
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Loyalty
WebPT still can't stand behind one of their updates. That should be alarming to them because they...
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Loyalty
WebPT has grown to be so corporate that they have forgotten what it means to be a small business. I...
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Relationship
We joke that WebPT's executives have checked out and are on their yachts somewhere. Our supervisor's...
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Value, Value
The vendor doesn’t charge for every little thing. The cost is standard. They tell us what the cost...
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Operations, Operations
The training is good because the vendor has some good demonstration videos. They have a nice...
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Operations, Operations, Product, Product
There are a lot of good things about WebPT. The product is very easy to use. There might be easier...
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Relationship, Relationship
We have interacted with quite a few different people from the vendor, and they have been really good....
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Product, Product
The biggest thing that we would like to see the vendor improve would be the automation of the...
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Product, Product
WebPT is very thorough. The system isn't lacking much. We like that everything in the system is in...
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Loyalty, Loyalty, Product, Product
There are some things that could be improved in the system. For example, it would be nice if when we...
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Relationship, Relationship
When WebPT takes suggestions, they are slow to change things. We would like them to update and...
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Loyalty, Loyalty
We have started looking at some other systems that might be a bit better than WebPT. We aren't...
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Product
I like that WebPT is tied to the billing product TheraBill, so information automatically transfers over....
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Operations, Product
The initial setup of a patient, putting in their insurance and personal information, is very...
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Product
WebPT is pretty user-friendly. The physical therapy portion of the system is useful. However, the...
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Product
WebPT is useful for the clinical staff, and that is who the vendor really focuses on. The system is...
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Relationship
We are not in the dark. We know what is going on when the system goes down. WebPT tells us, and they...
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Culture, Product
We are able to bill effectively in the system. WebPT purchased and integrated Therabill, so now...
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Product, Value
There is minimal interaction with WebPT, but the system has met our expectations up to this point....
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Product
The usual complaint within my field is that there is a lot of paperwork for seeing people multiple...
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Operations
The training leading up to going live covered a lot of things. I would like to be prompted to...
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Product
WebPT’s support team is not helpful, and the things we need to make our jobs easier are not there....
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Operations
There is no training from the vendor. When we first started with WebPT, somebody was supposed to...
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Relationship
The WebPT system lags a lot and slows down. It doesn’t save certain things we need. The vendor told...
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Product
I like that WebPT’s billing software, Therabill, rolls into WebPT's system. After a therapist sees...
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Relationship, Product
The little issues that we have are not dragged out for a long time. WebPT usually fixes things...
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Relationship
It is sometimes difficult to get customer service on the phone. When the vendor has an issue across...
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Product
I would recommend WebPT to anybody looking for good medical noting software. The product is very...
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Operations
For new users, WebPT is very easy and user friendly. I wasn’t ready for the initial training, but...
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Product
There are some limitations in the system if we do not have the full version. For example, the text...
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Operations
When WebPT has an offer for something new, some people don't understand it, so WebPT could have a...
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Relationship, Product
WebPT sometimes has difficulty with little glitches that we have to call about. Those glitches...
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Relationship
WebPT is good with communication and loyal to their work. WebPT has been pretty on top of the...
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Product
I don't like that there are a lot of glitches. Right now, I am trying to write an evaluation, and...
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Product
I love that WebPT keeps notes together so that I can see what I did at my last session. With some...
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Relationship
The customer support involves a chat system, and the chat system is good but sometimes frustrating....
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Operations, Product
Every time WebPT does an upgrade, there is always a bug. There is always something that glitches...
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Operations
We don’t get training on WebPT. We just fly by the seat of our pants.
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Relationship
Usually, we start calling WebPT when there are bugs, and then they will put out that they have been...
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Relationship
WebPT’s techs are very helpful. When they try, they really try and figure out the problem. They will...
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Product, Value
There could be improvements in terms of allowing a little more independence. For example, the vendor...
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Operations
I felt totally comfortable with the whole onboarding and training process for WebPT.
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Relationship
WebPT seems to be on top of customer service needs, and they seem to continually take feedback to...
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Value
I would tell someone looking into WebPT that the system will meet their basic needs and will provide...
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Product
One positive of WebPT is that it has access to additional billing tools, and that makes...
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Product
I would tell someone looking into WebPT that I like the parts that I am using, and I would recommend...
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Product
The only thing we would like to see from WebPT is more places to put notes from the front office or...
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Product
The solution is seamless from the EMR directly to the billing software. I don't have to figure out...
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Product
When we were putting doctors in initially, there was more than one person registering our patients,...
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Relationship
WebPT is always sending notices if Medicare has changed a rule or something. The vendor is very...
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Product, Value
WebPT has hundreds of recognized outcome measures that are statistically accurate and that Medicare...
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Relationship
The customer service we get from WebPT is good. The live chat is great because if we cannot get...
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Operations
The vendor has a portion of the website with community-wide sharing, and that is what I use. The...
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Culture
The vendor has kept all their promises, with one exception. There was an advertisement that came...
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Operations, Product
One of our users says the product is very challenging to use and that it is complex and difficult to...
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Operations
The vendor has very good programs. They have a program where we can print the exercises for people...
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Relationship, Value
WebPT is very helpful. They helped us move from paper to cloud storage; therefore, we have moved...
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Product
We have a couple of glitches with the program. For example, we sometimes make appointments and think...
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Operations, Product
WebPT’s key strengths would be around the education piece for actually bringing a user on. It is...
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Loyalty, Product, Value
WebPT is something we use because the system makes it much easier for therapists to do their notes...
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Operations, Product
WebPT is designed for our therapists; therefore, any updates and upgrades are focused on physical,...
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Product
The biggest problem with the WebPT system is that sometimes we get knocked out, and that halts...
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Culture, Product
The WebPT system is pretty straightforward to use. The best thing about it is that everything from...
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Operations, Product
I only use some parts of WebPT, and I wish that there were maybe some different levels of...
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Culture, Product
The billing system and the eMAR system don’t talk very well to each other. The EMR side has been...
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Relationship
The vendor's support people are on top of things. The chat feature is very convenient. The vendor...
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Product
There is no copy-and-paste function with prior closed notes and prior closed cases. Instead of...
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Relationship, Operations
The person we had in the very beginning was very good to us. They were very helpful. They were on...
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Loyalty, Operations, Product
It took me a bit to get familiar with WebPT and get it all set up, but the product is better than...
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Relationship
I had an issue that I wasn’t able to solve on my own, and when I called WebPT, they resolved it...
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Loyalty, Product
With regard to marketing, scheduling, reminders, and all those other things that WebPT offers, I...
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Relationship
We have an account manager who is practically our babysitter. If there is something I am confused...
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Product, Value
There is no way we could have started our practice without WebPT. I am pleased with the product. We...
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Product
The server is seldomly down, but our schedule disappears when that happens. We get a little anxious...
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Operations
For the training, WebPT has little modules for every single thing. If we have a question after we...
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Operations, Product
One thing that I have noticed in WebPT is that when we create an initial session in the schedule to...
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Operations
I haven’t sought out ongoing training for WebPT, but I know that I could look for training and find...
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Operations
For somebody new, WebPT is not an easy program to learn. The learning curve depends on the person....
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Culture, Product
We have different accounts in WebPT for our different offices, and it would be easier if we could...
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Loyalty, Relationship
I plan on keeping the product as long as the service stays as it is and as long as the convenience...
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Product
The product is user friendly. The vendor keeps adding programs. We can use the product not only for...
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Loyalty, Product
WebPT's system has problems. Things go down, and the vendor has to fix them, but that is expected in...
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Relationship
The support team has easy accessibility. They return calls quickly and are very knowledgeable. They...
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Loyalty, Relationship
I am glad that WebPT has been able to buy and incorporate other companies. I hope they will keep...
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Product
WebPT is a great system for keeping organized. It makes everything a little easier, and everything...
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Operations
I think the training can be better for WebPT's billing.
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Relationship
If we have questions about WebPT, the support team gets back to us rather quickly. The support is...
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Culture, Product
There are some random times when WebPT will go down. The vendor does let us know, but it is hard to...
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Relationship
I was trying to work with WebPT to get my scores up. I had all sorts of questions that weren’t being...
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Relationship
WebPT has to go through middlemen now, and difficulties arise as we try to understand what...
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Relationship
I have emailed for support a few times and have had some issues because I haven't very clearly...
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Relationship, Product
I have never really talked to anyone from WebPT about what has been going on with the product, but...
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Product
I really like the new feature for insurance benefits. That feature is changing how I view the...
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Operations, Product
With the schedule, it is easy to look at the blocks and times. I like that I can go from viewing a...
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Product
The only thing that we have an issue with is that everything lags when the system is down for...
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Relationship
When we reach out to WebPT about issues and instances of downtime, the vendor is pretty responsive....
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Relationship
It does feel in some ways like WebPT has gotten too big to maintain quality customer service. The...
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Relationship
WebPT covers so many areas, and the vendor's employees don't communicate well with each other. We...
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Loyalty, Product
WebPT is steady. The system is starting to get a universal login so that it connects to the...
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Loyalty, Product
I left WebPT because the product didn’t meet my needs. We wanted a vendor that would take feature...
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Relationship
The support quality is trending downward. We used to have a customer success manager. That person...
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Operations
The vendor had little things here and there and a seminar that we could attend when we wanted to....
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Relationship
I can see where the vendor was going. Instead of hiring better people and changing the software,...
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Loyalty
We went with WebPT because I was already fairly familiar with their platform.
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Culture, Product, Value
The vendor promoted the product as an EMR, and the product does okay as an EMR. But the product has...
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Operations
The vendor doesn’t keep their promises. The implementation times increased. We did a billing and EMR...
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Product
WebPT is a pretty in-depth server program that we log on to in order to complete our electronic...
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Relationship, Product
It grates on me quite a bit that WebPT has not fixed a known problem with the medication field, but...
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Operations
The onboarding process for WebPT was thorough. When we log in to WebPT, there is an information...
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Product
The information buttons in WebPT are helpful; they are little question buttons near the fields. I...
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Relationship
We get issues resolved but not without a bit of effort. We have been waiting months for an issue to...
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Relationship, Product, Value
WebPT is a good product for someone who requires Medicare compliance. WebPT helps prevent errors...
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Product
WebPT's system has a lot of bells and whistles that I could pay more for, but I choose not to. I...
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Relationship, Product
We have had a lot of issues with the vendor lately. Their reporting mechanism has gone down several...
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Relationship
The service member from WebPT that we go to is really good, and they will ping people for us if we...
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Product
The system's reports aren't always accurate or available. The system has two different types of...
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Product
We would like to have bilingual messages in the system for our patients. Right now, we can't text...
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Relationship
We needed something important to be changed in the system. That was a very big deal for us. We...
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Relationship
The vendor's support definitely isn't timely. We seem to be putting in the same tickets for all the...
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Relationship
One complaint that we have had since day one is that we will sometimes submit tickets about problems...
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Culture, Relationship
WebPT goes over their upcoming plan for the year with us. When they do that, they break the year...
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Operations
There isn't much training for the system, but training isn't really necessary. WebPT had us go to a...
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Product
We have had a great experience with WebPT. The solution has been designed by PTs and has met all of...
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