WebPT Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
Normally when we reach out to WebPT, if they don't know the answer, they will get us to the right...
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Operations
With WebPT, the training is for a limited time when we add some new features. It is not like that...
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Value
I'm happy with WebPT’s services; that is why I stick with the vendor. I don't think any vendor...
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Relationship, Product
WebPT is pretty good for the clinic when it works. However, we have had web firewall errors a couple...
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Product
The reporting in the solution is abysmal. WebPT still has reports in place from an earlier...
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Culture, Value
The vendor really does offer a great array of new offerings and services, but each offering comes at...
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Product
The clinical flow in the solution is pretty good, but the front office intake process sets us up for...
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Relationship
We really get the feeling that WebPT's ownership of the solution is in the harvest phase of their...
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Operations
I do scheduling, patient admissions, and insurance in WebPT, and it is relatively simple and easy to...
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Culture, Product
The only thing I don't like about WebPT's billing system, Therabill, is that we have to work from...
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Relationship, Product
The WebPT system has been having some major downtime for the last few months. Scheduling or...
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Culture, Value
WebPT's pricing keeps going up. That is the only bad thing for us. Because we are a small business...
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Value
When we started with WebPT, we didn't want to do the integration with them because that was too...
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Relationship
I have not worked with anyone at WebPT except for when I initially got trained. I don't have someone...
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Relationship
WebPT is proactive. If we are having issues, a pop-up comes across the bottom of the screen saying...
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Operations
I can't say anything negative about the initial training besides the fact that I do wish it had been...
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Loyalty, Value
Whether WebPT is part of our long-term plans is undecided. 80% of the reasoning is cost. Compared to...
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Operations
Initially with onboarding, the training was amazing. WebPT has great communication when it comes to...
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Relationship
When it comes to customer support, WebPT could probably have more resources. I don't know whether...
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Product, Value
WebPT recently had an increase in what we pay for the product on a monthly basis. I understand we...
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Culture, Relationship
WebPT's billing in not good. The vendor has very poor communication. We are unable to reach anyone....
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Relationship, Product
Some bugs happen with the system. Frequently, we get kicked out if there are bugs that WebPT is...
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Product
I like WebPT’s layout. It is easy to find stuff. When I click on stuff, if I want to change an...
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Relationship
WebPT responds pretty quickly. The system has a help button at the bottom. If I get stuck or can't...
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Operations, Product
When I am doing an initial evaluation, there are a lot of things I have to try and find, or there...
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Product
I wish there were a way that we could track data a bit better. If there were a way I could just push...
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Value
If a potential customer is a pediatric clinic, my likelihood of recommending WebPT is low; if they...
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Operations, Product
WebPT could have a better way to input our intake packets. WebPT didn't have a lot of options for...
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Product
For our scheduler, there is a lot of stuff in WebPT that is more for physical therapy; I know that...
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Value
The vendor probably avoids charging for every little thing; they do notify us if there is an extra charge....
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Culture, Value
With WebPT, we buy a license for every provider. When we initially buy a license, we pay for that...
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Product
The more upgrades WebPT has, the more downtime they have. For instance, they were recently down for...
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Culture, Relationship
I would tell others looking at WebPT to make sure they have hard copies of the schedule and things...
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Product
We want the ability to customize text messages to patients in WebPT. There are no automated...
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Operations, Product
WebPT’s training is good. The system is intuitive, and it is easy to train new employees. The...
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Loyalty, Operations, Product
Overall, things with WebPT have gone very well, although the last few months have been a little...
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Product
I know that WebPT provides credit card integration, and they have home exercise program integration....
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Product, Value
We are really happy with WebPT. It helps us out with all of our basic needs. For example, the...
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Culture, Value
WebPT doesn't cost too much. We pay a certain amount per year to use the platform.
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Relationship, Product
WebPT should improve at sending out appointment reminders with dates included in them. I know that...
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Culture, Value
I wish that a lot of the services WebPT offered didn't cost money. It would really help us if we...
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Product
WebPT is limited when it comes to the services we offer outside of physical therapy. The system has...
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Relationship
When WebPT came to fruition, it was terrible, and the vendor let us down in a lot of different ways....
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Relationship
WebPT looks really neat, but for everything that is neat, the system doesn't do the things it needs...
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Relationship
WebPT had people who would step in, and then when they realized that they couldn't provide the...
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Product
WebPT is very rigid in terms of what we have to put in. When we are entering our demographics or our...
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Value
I can't say that we have received our money’s worth with WebPT for sure because it is pricey. But if...
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Relationship
I get frustrated with the support people and executives because they don't understand what I'm...
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Loyalty, Product
Coming from a paper chart to a nice, neatly typed note that everyone can read with WebPT is 100...
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Product
I enjoy working with WebPT. I can move within it fairly quickly, and the system works well for my...
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Product
WebPT does have its hiccups and a couple of flaws I would like to see corrected. It is cloud based,...
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Product
The email functionality in WebPT is not a true email. I would love for that functionality to be a...
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Product
There are a couple of areas in the system that could be improved. The vendor recently made a switch...
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Operations
WebPT has a good module training program. That program is self-paced and very convenient. It allows...
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Product
The product integrates seamlessly with our billing software and faxing system. We are able to send...
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Product, Value
The product's quality is high. The product seems to be specifically designed to meet our business...
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Value
Our productivity with the system has been good, but it is unclear how much of that is directly...
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Relationship, Product
We don’t have any issues with any aspect of WebPT that we use. It is easy to work with the programs,...
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Culture, Loyalty
WebPT has a family of companies now, including Therabill, which we switched to because Therabill's...
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Culture, Value
We have had a lot of downtime with WebPT where the software as a service is not available. Even if...
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Culture, Relationship, Product
One of our biggest frustrations with WebPT was with the Keet platform they own that was supposed to...
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Relationship
It seems like WebPT has gotten too big. They have such a huge percentage of the market, and maybe...
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Culture, Loyalty
WebPT’s ease of use could be a lot better around integration. We get all the updates from the...
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Relationship
There is no customer support with WebPT. We have to send an email, and they send us a ticket number,...
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Relationship
WebPT doesn’t prepare us for downtime. They give us less than 24 hours notice, and depending on the...
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Culture, Value
WebPT does charge for a lot of things, but they are all necessary things. WebPT doesn't nitpick, and...
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Loyalty, Operations, Product
We really like WebPT. I haven't worked with anybody at the vendor, but I haven't needed anybody. The...
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Culture, Product, Value
The upgrades to the product became payable upgrades. Otherwise, the standard operating platform...
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Relationship, Product
We had more and more trouble with WebPT throughout the course of last year. They were intractable...
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Relationship
WebPT has become increasingly political. I turned off their newsletters because they were so...
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Relationship
WebPT’s customer service has become extremely poor. Reaching out for help is a pass-the-hot-potato...
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Operations
Changing a practice over is not an easy thing. I hate that it was like going to the dentist for...
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Loyalty
We loved WebPT for a very long time. What I loved about WebPT that made me feel most comfortable was...
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Product
WebPT says that they can customize, but we have to choose from their options, so the product is not...
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Culture, Value
WebPT has continued to introduce à la carte options. However, they don't say that they are à la...
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Culture, Value
WebPT worked with other software just fine; the vendor just decided to charge for integration. When...
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Culture, Relationship, Value
With WebPT, when a customer gives the vendor notice that they are ending their subscription, the...
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