WebPT Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Operations

I do scheduling, patient admissions, and insurance in WebPT, and it is relatively simple and easy to...

May 2024
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Manager

Culture, Product

The only thing I don't like about WebPT's billing system, Therabill, is that we have to work from...

May 2024
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Manager

Relationship, Product

The WebPT system has been having some major downtime for the last few months. Scheduling or...

May 2024
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Manager

Culture, Value

WebPT's pricing keeps going up. That is the only bad thing for us. Because we are a small business...

May 2024
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Manager

Value

When we started with WebPT, we didn't want to do the integration with them because that was too...

May 2024
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Manager

Relationship

I have not worked with anyone at WebPT except for when I initially got trained. I don't have someone...

May 2024
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Manager

Relationship

WebPT is proactive. If we are having issues, a pop-up comes across the bottom of the screen saying...

May 2024
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CEO/President

Operations

I can't say anything negative about the initial training besides the fact that I do wish it had been...

May 2024
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CEO/President

Loyalty, Value

Whether WebPT is part of our long-term plans is undecided. 80% of the reasoning is cost. Compared to...

May 2024
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CEO/President

Operations

Initially with onboarding, the training was amazing. WebPT has great communication when it comes to...

May 2024
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CEO/President

Relationship

When it comes to customer support, WebPT could probably have more resources. I don't know whether...

May 2024
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CEO/President

Product, Value

WebPT recently had an increase in what we pay for the product on a monthly basis. I understand we...

May 2024
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Manager

Culture, Relationship

WebPT's billing in not good. The vendor has very poor communication. We are unable to reach anyone....

Mar 2024
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Manager

Relationship, Product

Some bugs happen with the system. Frequently, we get kicked out if there are bugs that WebPT is...

Mar 2024
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Manager

Product

I like WebPT’s layout. It is easy to find stuff. When I click on stuff, if I want to change an...

Mar 2024
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Manager

Relationship

WebPT responds pretty quickly. The system has a help button at the bottom. If I get stuck or can't...

Mar 2024
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Manager

Operations, Product

When I am doing an initial evaluation, there are a lot of things I have to try and find, or there...

Mar 2024
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Manager

Product

I wish there were a way that we could track data a bit better. If there were a way I could just push...

Mar 2024
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Manager

Value

If a potential customer is a pediatric clinic, my likelihood of recommending WebPT is low; if they...

Mar 2024
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Manager

Operations, Product

WebPT could have a better way to input our intake packets. WebPT didn't have a lot of options for...

Mar 2024
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Manager

Product

For our scheduler, there is a lot of stuff in WebPT that is more for physical therapy; I know that...

Mar 2024
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Manager

Value

The vendor probably avoids charging for every little thing; they do notify us if there is an extra charge....

Mar 2024
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CEO/President

Culture, Value

With WebPT, we buy a license for every provider. When we initially buy a license, we pay for that...

Mar 2024
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CEO/President

Product

The more upgrades WebPT has, the more downtime they have. For instance, they were recently down for...

Mar 2024
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CEO/President

Culture, Relationship

I would tell others looking at WebPT to make sure they have hard copies of the schedule and things...

Mar 2024
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CEO/President

Product

We want the ability to customize text messages to patients in WebPT. There are no automated...

Mar 2024
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CEO/President

Operations, Product

WebPT’s training is good. The system is intuitive, and it is easy to train new employees. The...

Mar 2024
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Manager

Loyalty, Operations, Product

Overall, things with WebPT have gone very well, although the last few months have been a little...

Mar 2024
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Manager

Product

I know that WebPT provides credit card integration, and they have home exercise program integration....

Mar 2024
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Analyst/Coordinator

Product, Value

We are really happy with WebPT. It helps us out with all of our basic needs. For example, the...

Mar 2024
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Analyst/Coordinator

Culture, Value

WebPT doesn't cost too much. We pay a certain amount per year to use the platform.

Mar 2024
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Analyst/Coordinator

Relationship, Product

WebPT should improve at sending out appointment reminders with dates included in them. I know that...

Mar 2024
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Analyst/Coordinator

Culture, Value

I wish that a lot of the services WebPT offered didn't cost money. It would really help us if we...

Mar 2024
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Manager

Product

WebPT is limited when it comes to the services we offer outside of physical therapy. The system has...

Mar 2024
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CEO/President

Relationship

When WebPT came to fruition, it was terrible, and the vendor let us down in a lot of different ways....

Mar 2024
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CEO/President

Relationship

WebPT looks really neat, but for everything that is neat, the system doesn't do the things it needs...

Mar 2024
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CEO/President

Relationship

WebPT had people who would step in, and then when they realized that they couldn't provide the...

Mar 2024
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Manager

Product

WebPT is very rigid in terms of what we have to put in. When we are entering our demographics or our...

Mar 2024
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Manager

Value

I can't say that we have received our money’s worth with WebPT for sure because it is pricey. But if...

Mar 2024
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Manager

Relationship

I get frustrated with the support people and executives because they don't understand what I'm...

Mar 2024
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Manager

Loyalty, Product

Coming from a paper chart to a nice, neatly typed note that everyone can read with WebPT is 100...

Mar 2024
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Manager

Product

I enjoy working with WebPT. I can move within it fairly quickly, and the system works well for my...

Mar 2024
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Manager

Product

WebPT does have its hiccups and a couple of flaws I would like to see corrected. It is cloud based,...

Mar 2024
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Manager

Product

The email functionality in WebPT is not a true email. I would love for that functionality to be a...

Mar 2024
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Manager

Product

There are a couple of areas in the system that could be improved. The vendor recently made a switch...

Mar 2024
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Manager

Operations

WebPT has a good module training program. That program is self-paced and very convenient. It allows...

Mar 2024
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Manager

Product

The product integrates seamlessly with our billing software and faxing system. We are able to send...

Mar 2024
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Manager

Product, Value

The product's quality is high. The product seems to be specifically designed to meet our business...

Mar 2024
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Manager

Value

Our productivity with the system has been good, but it is unclear how much of that is directly...

Mar 2024
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Manager

Relationship, Product

We don’t have any issues with any aspect of WebPT that we use. It is easy to work with the programs,...

Mar 2024
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Manager

Culture, Loyalty

WebPT has a family of companies now, including Therabill, which we switched to because Therabill's...

Feb 2024
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Manager

Culture, Value

We have had a lot of downtime with WebPT where the software as a service is not available. Even if...

Feb 2024
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Manager

Culture, Relationship, Product

One of our biggest frustrations with WebPT was with the Keet platform they own that was supposed to...

Feb 2024
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Manager

Relationship

It seems like WebPT has gotten too big. They have such a huge percentage of the market, and maybe...

Feb 2024
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Manager

Culture, Loyalty

WebPT’s ease of use could be a lot better around integration. We get all the updates from the...

Feb 2024
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Manager

Relationship

There is no customer support with WebPT. We have to send an email, and they send us a ticket number,...

Feb 2024
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Manager

Relationship

WebPT doesn’t prepare us for downtime. They give us less than 24 hours notice, and depending on the...

Feb 2024
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Manager

Culture, Value

WebPT does charge for a lot of things, but they are all necessary things. WebPT doesn't nitpick, and...

Jan 2024
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Manager

Loyalty, Operations, Product

We really like WebPT. I haven't worked with anybody at the vendor, but I haven't needed anybody. The...

Jan 2024
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CEO/President

Culture, Product, Value

The upgrades to the product became payable upgrades. Otherwise, the standard operating platform...

Jan 2024
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CEO/President

Relationship, Product

We had more and more trouble with WebPT throughout the course of last year. They were intractable...

Jan 2024
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CEO/President

Relationship

WebPT has become increasingly political. I turned off their newsletters because they were so...

Jan 2024
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CEO/President

Relationship

WebPT’s customer service has become extremely poor. Reaching out for help is a pass-the-hot-potato...

Jan 2024
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CEO/President

Operations

Changing a practice over is not an easy thing. I hate that it was like going to the dentist for...

Jan 2024
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CEO/President

Loyalty

We loved WebPT for a very long time. What I loved about WebPT that made me feel most comfortable was...

Jan 2024
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CEO/President

Product

WebPT says that they can customize, but we have to choose from their options, so the product is not...

Jan 2024
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CEO/President

Culture, Value

WebPT has continued to introduce à la carte options. However, they don't say that they are à la...

Jan 2024
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CEO/President

Culture, Value

WebPT worked with other software just fine; the vendor just decided to charge for integration. When...

Jan 2024
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(0)
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CEO/President

Culture, Relationship, Value

With WebPT, when a customer gives the vendor notice that they are ending their subscription, the...

Jan 2024
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VP/Other Executive

Relationship, Product, Value

I wouldn't at this time recommend WebPT to a large organization of our size. Perhaps a smaller...

Sep 2023
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VP/Other Executive

Relationship

We have been with WebPT for many years, and I would say up until several years ago, things were very...

Sep 2023
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VP/Other Executive

Culture, Relationship

We would like better communication from WebPT, particularly in understanding the challenges of an...

Sep 2023
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VP/Other Executive

Relationship

We would be happy if WebPT was as focused on what is important to end users as much as they are...

Sep 2023
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VP/Other Executive

Product

WebPT is very easy software for our end users to follow.

Sep 2023
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VP/Other Executive

Relationship, Product

More recently, the response from our end users has been very positive but not to the point where the...

Sep 2023
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VP/Other Executive

Relationship

We often identify the problems that WebPT is having, and it takes them a long time to believe us,...

Sep 2023
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CEO/President

Culture

We had some questions for the vendor about credentialing and insurance companies, and we were given...

Jun 2023
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CEO/President

Culture, Value

If WebPT were going to charge us for something, there wouldn't be anything shocking. The price is...

Jun 2023
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CEO/President

Operations

During the implementation, WebPT was really good. Everything was supported well. I have nothing to...

Jun 2023
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CEO/President

Relationship, Operations

Some people in my office needed more guidance about educating new staff. It would be nice to have a...

Jun 2023
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CEO/President

Product

Whenever we are trying to log on to the system, we have to log on two to three times. The system...

Jun 2023
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CEO/President

Product

After the initial time logging in to WebPT, the program is super quick. Everything that the...

Jun 2023
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CEO/President

Product

Doing a rapid evaluation, actually typing things, and getting things done in WebPT are very...

Jun 2023
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CEO/President

Product

I wish WebPT could get a camera so that we could interject videos into the record, but that would...

Jun 2023
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CEO/President

Relationship

Whenever things get messed up, WebPT's support team tries hard to correct things quickly. And the...

Jun 2023
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CEO/President

Relationship

In terms of working with WebPT people at any level who are empowered to solve my problems, I think...

Jun 2023
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CEO/President

Product

In WebPT, we would like to have a pop-up note on the chart so that we could have internal...

Jun 2023
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Director

Product

I don't think anything needs to be changed. The software works very well. Most of the time, WebPT...

Jun 2023
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Director

Operations

WebPT’s training is very good. They offer a lot of different training videos and seminars. They are...

Jun 2023
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Director

Culture, Relationship, Value

I don't feel like WebPT is overcharging or nickel-and-diming me. WebPT is very good about everything...

Jun 2023
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(0)
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Director

Loyalty, Relationship

WebPT jumped out at us when we were evaluating solutions because the product seemed intuitive and...

Jun 2023
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Director

Product

From a functionality perspective, there have recently been a few more outages than we have been...

Jun 2023
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Director

Loyalty, Relationship

We are considering replacing WebPT because it is very apparent to us that the vendor has been sold....

Jun 2023
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Director

Product

I love WebPT. I love the prompts it gives when I am making SOAP notes. A user can copy and paste...

Jun 2023
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CEO/President

Relationship, Product

WebPT is very easy to use. It is very provider and user friendly. For the most part, we are happy...

Jun 2023
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CEO/President

Product

On the admin side of WebPT, it could offer some more reporting. There are definitely some reports I...

Jun 2023
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CEO/President

Relationship

When I reach out to the vendor, they respond quickly. That is always a plus for us in helping with...

Jun 2023
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CEO/President

Culture, Value

WebPT does not avoid charging us for extra things. Recently, we had to add two fees we hadn't...

Jun 2023
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(0)
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CEO/President

Loyalty, Relationship

When the COVID-19 pandemic happened, there was a lot of short staffing and issues, but WebPT has...

Jun 2023
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Director

Product

The vendor has all our patient's birthdays on record. It would be nice to get a notification of...

Jun 2023
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(0)
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Director

Relationship, Product

Whenever I try to onboard someone or add someone in the solution, the process is always a little...

Jun 2023
||
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