WebPT Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

Normally when we reach out to WebPT, if they don't know the answer, they will get us to the right...

Oct 2024
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Manager

Operations

With WebPT, the training is for a limited time when we add some new features. It is not like that...

Oct 2024
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Manager

Value

I'm happy with WebPT’s services; that is why I stick with the vendor. I don't think any vendor...

Oct 2024
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Manager

Relationship, Product

WebPT is pretty good for the clinic when it works. However, we have had web firewall errors a couple...

Sep 2024
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Manager

Product

The reporting in the solution is abysmal. WebPT still has reports in place from an earlier...

Sep 2024
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Manager

Culture, Value

The vendor really does offer a great array of new offerings and services, but each offering comes at...

Sep 2024
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Manager

Product

The clinical flow in the solution is pretty good, but the front office intake process sets us up for...

Sep 2024
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Manager

Relationship

We really get the feeling that WebPT's ownership of the solution is in the harvest phase of their...

Sep 2024
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Manager

Operations

I do scheduling, patient admissions, and insurance in WebPT, and it is relatively simple and easy to...

May 2024
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Manager

Culture, Product

The only thing I don't like about WebPT's billing system, Therabill, is that we have to work from...

May 2024
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Manager

Relationship, Product

The WebPT system has been having some major downtime for the last few months. Scheduling or...

May 2024
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Manager

Culture, Value

WebPT's pricing keeps going up. That is the only bad thing for us. Because we are a small business...

May 2024
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Manager

Value

When we started with WebPT, we didn't want to do the integration with them because that was too...

May 2024
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Manager

Relationship

I have not worked with anyone at WebPT except for when I initially got trained. I don't have someone...

May 2024
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Manager

Relationship

WebPT is proactive. If we are having issues, a pop-up comes across the bottom of the screen saying...

May 2024
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CEO/President

Operations

I can't say anything negative about the initial training besides the fact that I do wish it had been...

May 2024
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CEO/President

Loyalty, Value

Whether WebPT is part of our long-term plans is undecided. 80% of the reasoning is cost. Compared to...

May 2024
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CEO/President

Operations

Initially with onboarding, the training was amazing. WebPT has great communication when it comes to...

May 2024
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CEO/President

Relationship

When it comes to customer support, WebPT could probably have more resources. I don't know whether...

May 2024
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CEO/President

Product, Value

WebPT recently had an increase in what we pay for the product on a monthly basis. I understand we...

May 2024
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