WellSky Long-Term Care (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product, Value
I wouldn't buy WellSky Long-Term Care again. I like PointClickCare's solution better....
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Relationship
The executives at WellSky need to be more involved. We don't hear a lot from them. We hear less than...
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Value
The cost of WellSky Long-Term Care is pretty reasonable.
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Product
WellSky says that it takes two clicks to do anything in the system, but our users don't necessarily...
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Loyalty, Operations, Product
WellSky has done a lot of work to improve the system's ease of use through quick little videos that...
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Loyalty, Product
At one point, one of our facilities attempted to switch to a different EHR, but that was a disaster,...
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Product, Value
One of the biggest outcomes that I have been able to note from working with WellSky is that we have...
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Culture, Value
In terms of the charges for the product, for the most part, there is just a big package. We can run...
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Relationship
If I have a super emergency, I will open an urgent ticket, and then I will call WellSky and tell...
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Product
WellSky did a big fix a year ago of people who had worked on the system's back end to fix the...
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Product
There are a couple of things that I would like to see be added to the product. The top of my wish...
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Relationship
WellSky values and elicits help from facilities in redesigning the system and developing the...
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Product
WellSky Long-Term Care is not user-friendly in some ways. Some things should be in a different place...
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Loyalty, Relationship
We really thought the solution was going to be usable out of the box, but WellSky wasn’t used to a...
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Product, Value
We did have some problems with integration with WellSky Long-Term Care; WellSky hasn't been able to...
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Operations
Our implementation of WellSky Long-Term Care was a bumpy ride. We had a lot of tough conversations...
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Loyalty, Product
WellSky is working on a live medication and administration record, and when that is implemented,...
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Product, Value
Our staff likes this solution, and to the extent that I have used it, I would buy it again. I like...
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Relationship
WellSky only bought the system within the last year, so it is hard for me to tell what they are...
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Relationship, Value
WellSky is not as bad as PointClickCare when it comes to charges. PointClickCare is the worst. Also,...
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Loyalty, Product
I want WellSky to make the software easy to use when we hire people. The ease of use is where...
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Loyalty
We were seriously considering moving away from WellSky. However, we ended up staying with them since...
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Loyalty
Whether or not WellSky is part of our long-term plans depends on what they do with AI. We are...
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Relationship, Product
When WellSky fixes one thing, that creates another issue. One component that has been taking a...
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Product
WellSky doesn’t have a report that meets our needs, but we have been able to utilize the KPIs to...
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Product
We implemented the point-of-care module in WellSky's system over a year ago, and we still are...
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Loyalty, Product
WellSky Long-Term Care works, and we can do what we need to do within it, but WellSky is modernizing...
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Operations
When it comes to education, other vendors have libraries of information, and it is easy for staff to...
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Relationship
With WellSky, we were able to get ahold of who we needed to.
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Relationship, Operations
WellSky could improve their coordination with our IT team for implementations. We need timelines for...
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Loyalty
We moved away from WellSky's tool so that we could be more aligned with and on the same system as...
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Loyalty, Product
We wanted a bit more integration out of the system. Other products have lots of integrations with...
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Culture
We had an issue with billing come up with WellSky, but we worked on it and got to a compromise. That...
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