WellSky Long-Term Care (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Value
Things have gotten a little better with Experience Care. Our communication has improved, and I feel...
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Operations, Product
Experience Care could work on having a little less when it comes to menu options. That part can be a...
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Relationship, Product
One major thing that is going well with NetSolutions is having a point of contact from Experience...
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Product
It is pretty nice having access to control pretty much every menu option in NetSolutions. The...
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Loyalty, Product
I left NetSolutions because it just wasn’t for me. It wasn’t working out because I actually had to...
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Product
I like that NetSolutions has a function called eDoc where I can pull all the documents, like the...
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Operations
I don’t think I have ever seen anything for EHR training from Experience Care.
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Product, Value
NetSolutions saves us paper, and it is a good place to find what we need in the EHR easily.
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Product
With NetSolutions, if a resident came in, the front office was able to get to the resident right...
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Product
We have had some issues with NetSolutions when it comes to upgrades that needed to be corrected the...
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Operations
Experience Care has training for the financial side of NetSolutions, but I don’t think they push it...
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Relationship
The support people from Experience Care always answer my questions, but I think Experience Care is shorthanded....
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Product, Value
The electronic billing in NetSolutions is pretty easy. There are a lot of reports in NetSolutions,...
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Product
The physician orders in NetSolutions could be better. There could be more of an ability to use HL7...
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Product
Some of NetSolutions is not very user friendly. When we add a new patient, it takes a long time to...
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Relationship
NetSolutions does MDSs well. And when I call Experience Care on rare occasions, they help me at any...
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Product
NetSolutions’ billing has a lot of different layers to it, and Experience Care seems to set up their...
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Product
I would like to not have to go to so many different places to update information in NetSolutions....
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Relationship
The customer service team is great at helping with issues.
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Operations
I wish Experience Care provided some kind of onboarding training for new hires. If we knew what new...
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Product
I have been burned by Experience Care’s upgrades before. NetSolutions is hard to integrate....
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Product
We have been working with the vendor for a while to tie things together to make the system more user...
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Operations, Product
NetSolutions is a confusing program. It takes a lot of training for our nurses to really understand...
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Relationship
The vendor has stepped things up, but we still aren't satisfied with them.
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Value
Experience Care sends us a bill every year, and I don't know whether it is for updates or what, but...
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Relationship
Usually, we find Experience Care’s errors instead of them proactively telling us. If somebody else...
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Operations
Experience Care doesn't do enough training. If we have somebody new, we have to train them. If the...
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