Pharmacy OneSource Sentri7 (surveillance) Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:25:20 AM and Model.EvProductId = 2916

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User Commentary

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Analyst/Coordinator

Other Observations & Comments

If the decision were mine, I would buy the solution again, but I would tweak it from what our...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The upgrades are all done virtually, we have not had one in a while. But the last one that we went...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

The training was done virtually and with a large group and not so much one-on-one.

Aug 2020
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Analyst/Coordinator

Service and Support

Wolters Kluwer delivered on all the promises they made, but I think our organization was a little...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor is excellent in terms of being proactive. I have never run into an issue where they have...

Aug 2020
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Director

Functionality and Upgrades

Overall, we are exceptionally satisfied with the product, and we would highly recommend it.

Jul 2020
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Director

Functionality and Upgrades

Pharmacy OneSource Sentri7 pulls all of our data and puts it together, and that makes the system...

Jul 2020
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Director

Service and Support

Wolters Kluwer is excellent to work with. Their support is very good. I like that they schedule...

Jul 2020
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Manager

Service and Support

I wasn’t overly satisfied with the vendor’s support with the reporting function change after the...

Jun 2020
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Manager

Service and Support

The vendor proactively gave us a heads up about what things they were changing. I don’t know about...

Jun 2020
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Manager

Other Observations & Comments

The pharmacy people don’t have problems with the ease of use of the product because it has been...

Jun 2020
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Manager

Functionality and Upgrades

We are very pleased with the solution; it works very well for our needs. It basically pulls any data...

Jun 2020
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Manager

Implementation and Training

I still struggle with reports because the vendor changed platforms. Reporting used to be pretty easy...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We just re-up our package every year. We don’t get nickel-and-dimed. We get good customer support...

Jun 2020
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Director

Implementation and Training

The vendor is very good about setting up time around our schedule for training. They are very...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor is really good about not nickel-and-diming us. We know they are a business and they have...

Jun 2020
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Director

Functionality and Upgrades

We have installs and upgrades. We have one install that isn’t going well. We aren’t getting anywhere...

Jun 2020
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Director

Other Observations & Comments

The product works as designed. I like the product; it consistently does what I need it to do. There...

Jun 2020
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Director

Functionality and Upgrades

I can use the solution pretty well, but other people struggle with it. If I threw it in front of...

Jun 2020
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Director

ROI / Cost (care and feeding)

We have received our money’s worth. But the reason I hesitate at all is that we have merged with...

Jun 2020
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Director

Relationship

Wolters Kluwer has a lot of information. We use their pharmacy and infection prevention tools, and...

Jun 2020
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Manager

Functionality and Upgrades

Pharmacy OneSource Sentri7 is a better system for doing the clinical interventions than our EMR. Our...

Jun 2020
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Manager

Interfacing and Integration

Interfacing things with the system takes some effort because we need a secondary interface, and that...

Jun 2020
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Manager

Functionality and Upgrades

The product is super easy to use for end users, but it is hard to program on the back end.

Jun 2020
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Manager

Relationship

I have never really had executive involvement from Wolters Kluwer. I would like to get phone calls...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We don’t see any nickel-and-diming. I constantly ask for help from Wolters Kluwer, and they give it....

Jun 2020
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Analyst/Coordinator

Service and Support

Pharmacy OneSource Sentri7 is a great tool for us to flag anything that needs to be flagged for the...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We really like the system. I did ask some of my coworkers, like the director of the pharmacy and the...

May 2020
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Analyst/Coordinator

Service and Support

Our main contact is very helpful and awesome. Every time I call that person, the person solves our...

May 2020
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Analyst/Coordinator

Lessons Learned

If I were making the decision to buy the software again, my decision would depend on the competitors...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The ease of use of the system depends on the end user. For me, the product is very easy to use. But...

May 2020
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Analyst/Coordinator

Future Outlook

Overall, I give the system a high rating for the functionality meeting all of our needs. There are...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The only reason that I didn’t give the system a perfect score for product functionality meeting all...

May 2020
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Manager

Interfacing and Integration

I would like to see more integration with EMRs and more flexibility from the system. I know the...

May 2020
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Manager

Functionality and Upgrades

The vendor's content is good, and everything is user friendly, but we are paying for that....

May 2020
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Manager

Functionality and Upgrades

There are resources we can go to, and no one is perfect at anything, but the vendor's products are...

May 2020
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Manager

ROI / Cost (care and feeding)

We haven’t had any issues with the vendor nickel-and-diming us. There have been no add-ons for the...

May 2020
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Manager

Relationship

The vendor is definitely proactive. They are more forward thinking and try to look ahead and provide...

May 2020
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Director

Service and Support

I have had a great experience with the help desk. Whenever I have reached out to our primary...

May 2020
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Director

Functionality and Upgrades

We have been using the product for a few years, and we haven't dived deep enough to use it to its...

May 2020
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Director

Service and Support

The vendor immediately sent out information about how to build particular rules for COVID-19 testing...

May 2020
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Director

ROI / Cost (care and feeding)

When we want to add other capabilities to the product, we have to pay for that. Most systems are...

May 2020
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Director

Functionality and Upgrades

I would like to see patient-specific information about height and weight in the product. That would...

May 2020
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Director

Implementation and Training

We have reached out to the vendor about retraining some of our newer staff members that weren't here...

May 2020
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Director

Functionality and Upgrades

I love the solution for its functionality. It has been very helpful for streamlining our processes....

May 2020
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Manager

Service and Support

I like the way the product integrates with different EMRs. It is very important for vendors to offer...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Our challenge with Pharmacy OneSource Sentri7 is a workflow issue rather than a documentation issue....

Apr 2020
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Analyst/Coordinator

Service and Support

Wolters Kluwer is very responsive. They are usually on top of any requests that we have, but at...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I am sure that a lot of places take Wolters Kluwer's packaged rules and that they work great....

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

It is frustrating trying to capture data and turn it into something realistically useful for us....

Apr 2020
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Director

Service and Support

I don’t have any problems with Pharmacy OneSource Sentri7. If we have an issue, the vendor gets on...

Apr 2020
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Director

Functionality and Upgrades

Pharmacy OneSource Sentri7 is able to help pharmacists have better clinical outcomes for patients in...

Apr 2020
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Manager

Service and Support

The quality of the ongoing support is fantastic. I am not sure about executive involvement because...

Mar 2020
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Manager

Service and Support

Things have been good so far with the system. I have been pretty happy about how things are shaping...

Mar 2020
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Manager

Functionality and Upgrades

I am very happy and satisfied with the product. It is very easy to understand. I am really happy...

Mar 2020
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Manager

Functionality and Upgrades

My data collection has improved with the system. It is now easier to collect data, and I can see in...

Mar 2020
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Manager

ROI / Cost (care and feeding)

For the most part, Wolters Kluwer avoids nickel-and-diming.

Mar 2020
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Manager

Interfacing and Integration

The product pretty much works as promoted, so I would give the highest score on that. In the past,...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

The analytics has been very helpful and time saving. The specifics of rules and troubleshooting...

Mar 2020
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Manager

Interfacing and Integration

There are some limitations to the software. It is required for all of our antibiotics orders to...

Feb 2020
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Manager

Functionality and Upgrades

The product is really great for basic clinical monitoring. The product has great built-in dashboards...

Feb 2020
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Manager

Future Outlook

We are moving to another vendor for all our products, including for antimicrobial stewardship. I...

Feb 2020
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Manager

Interfacing and Integration

We need to be able to have two-way conversations. That has been a constant barrier for our...

Feb 2020
 Helpful

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Manager

Service and Support

I love the vendor's support. I think they have the best support team of any system I have ever...

Feb 2020
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Manager

Relationship

Overall, my satisfaction is high. But the vendor really should give more feedback on what their...

Feb 2020
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Manager

Relationship

The people I interact with the most are the client success managers and project managers, and those...

Feb 2020
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Manager

Functionality and Upgrades

The system feeds into our organization's goals in order to comply with all the credit aiding,...

Feb 2020
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Director

Functionality and Upgrades

We have a very small staff, and the ever-expanding rules and regulations put an extreme burden on...

Feb 2020
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Director

Functionality and Upgrades

The rules of the system allow for easy builds and modifications. We can easily modify needs and...

Feb 2020
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Director

Service and Support

Wolters Kluwer’s support is very good. The upgrades are scheduled at night and do not interrupt our...

Feb 2020
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Manager

Relationship

Wolters Kluwer has some room for improvement in proactivity. I was in a meeting with them once, and...

Feb 2020
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Manager

ROI / Cost (care and feeding)

We are absolutely seeing the ROI of the product. I report out both from the stewardship perspective...

Feb 2020
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Manager

Other Observations & Comments

I am very interested in managing multiple sites. Setting up individual sites at the level we are at...

Feb 2020
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Manager

Functionality and Upgrades

We buy some EHRs, and they are functional, but we can't tweak them the way we want. When we want to...

Feb 2020
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Manager

Functionality and Upgrades

Adding the functionality that we have requested would change our world. There are certain processes...

Feb 2020
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Manager

Technology

The product has been a big workhorse for our stewardship program. We have had great success, and the...

Feb 2020
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Manager

Other Observations & Comments

The product has been updated and implemented very well, but sometimes I find that I have to look...

Feb 2020
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Manager

Other Observations & Comments

I have given Wolters Kluwer some opportunities to improve. They are working on adopting some of my...

Feb 2020
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Manager

Service and Support

I would rate Wolters Kluwer's support very highly. I don't have any issues with the ongoing support....

Feb 2020
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Director

Future Outlook

We don't know for sure what clinical surveillance system we are going to go forward with. But as far...

Feb 2020
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Director

Functionality and Upgrades

We haven't had an upgrade recently, but the vendor has helped us out a ton with the rulesets and...

Feb 2020
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Director

ROI / Cost (care and feeding)

I can easily give the product the highest score for driving tangible outcomes. We had to do a little...

Feb 2020
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Director

ROI / Cost (care and feeding)

We have easily received our money's worth for the product. I have been aware of contractual...

Feb 2020
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Director

ROI / Cost (care and feeding)

As far as I know, the vendor avoids charging for every little thing. They have reached out and have...

Feb 2020
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Director

Functionality and Upgrades

The product is incredibly easy for end users. Our satisfaction will still be high a year from now....

Feb 2020
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Director

Relationship

We haven't seen a lot of executive involvement, but that has also been appropriate for the...

Feb 2020
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Manager

Functionality and Upgrades

The product is a great resource and is very easy to use. We love it. We have used other vendors'...

Feb 2020
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Manager

Functionality and Upgrades

The main aspect of the product is awesome, but Wolters Kluwer just changed the analytics part, and I...

Feb 2020