Sentri7 Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Product
We tried to implement a new dosing program in the past. We had some problems with doses crossing...
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Product
Overall, the system is pretty simple for end users. It is a good program. It serves the purpose that...
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Relationship, Operations
Wolters Kluwer is really good at responding to us when we have questions or need help. They helped...
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Product, Value
Something that the system really helps us out with is our antibiotic stewardship program. The system...
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Product, Value
I don't think that I would buy Sentri7 Pharmacy Surveillance again. I might compare it to some other...
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Relationship
Wolters Kluwer is always available. When we reach out, we get a very quick response. I email or...
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Operations, Product, Value
Sentri7 Pharmacy Surveillance has transformed our clinical workflow. I know there are other products...
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Relationship, Operations
Wolters Kluwer’s support is so good it rates off the chart. And they do a really good job on the...
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Culture, Value
Wolters Kluwer’s prices have constantly climbed up, and for the price, we may not be getting the...
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Operations, Product
Some of the upgrades for the Sentri7 Pharmacy Surveillance tool were good, while others were bad....
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Relationship, Operations
Wolters Kluwer is always sending emails about certain training, webinars, or hosting. Their customer...
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Relationship
I like that we are able to submit our NHSN data through Sentri7 Pharmacy Surveillance for...
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Product
With Sentri7 Pharmacy Surveillance, we have all the rules and functions. From an infectious disease...
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Relationship
With Wolters Kluwer, the communication was pretty good, especially initially. If we are implementing...
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Relationship
It would be interesting if the vendor engaged some of their large or long-term users in feedback...
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Product
The product’s ability to allow us to focus on specific patient issues and concerns in a proactive...
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Product, Value
Sentri7 Pharmacy Surveillance gives us a very streamlined approach to what I call actionable items...
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Product
The interoperability would be enhanced if Sentri7 Pharmacy Surveillance lived more inside Epic....
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Relationship, Product
We had some events over the last year where upgrades and enhancements were done, and immediately...
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Product
Sentri7 Pharmacy Surveillance's biggest strength is real-time clinical intervention and the ability...
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Product
I would like to see some product enhancements in Sentri7 Pharmacy Surveillance to the writing logic...
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Value
We get a lot of fees from Wolters Kluwer anytime we do something different in Sentri7 Pharmacy...
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Product
We use Sentri7 Pharmacy Surveillance to supplement where our EHR lacks in order to help catch...
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Product
Some of the rules in Sentri7 Pharmacy Surveillance don't play very well with our EHR’s...
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Loyalty, Value
Sentri7 Pharmacy Surveillance is a little pricey. That is why we are unfortunately having to switch...
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Operations, Product
For the rule building users, the concepts are sometimes a bit challenging in terms of building the...
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Relationship
We have had a couple of rules break and have asked questions to the vendor’s support people, and...
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Operations
When the system had an upgrade and we had training, there were some issues with some of the rules,...
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Loyalty
I would absolutely buy Sentri7 Pharmacy Surveillance again. I love it. We monitor our interventions...
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Product
Sentri7 Pharmacy Surveillance is fairly self-explanatory. My staff uses it well. It is really pretty...
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Relationship
Wolters Kluwer keeps all their promises. They have been great that way. And Wolters Kluwer has good...
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Operations
Wolters Kluwer’s website has webinars that we can sign up for, and that is great. If we want a...
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Product
The pros of Sentri7 Pharmacy Surveillance are the ease of job sharing and the ease of handoffs and...
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Product
Wolters Kluwer recently standardized their rural library, and the way the rules interact with the...
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Culture, Value
Wolters Kluwer is specific. They do things more à la carte, so they have tried to get us to purchase...
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Relationship
Wolters Kluwer is helping us with our daily work, and the customer service team is great; they are...
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Operations, Product
In a recent upgrade, the vendor switched the rules management feature, and we had to go in and build...
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Product
To use the product, the vendor had us split our organization into pieces that had been using it...
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Product
The product works well for my purposes, but it is still sluggish, and the analytics feature isn’t...
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Product
Sentri7 Pharmacy Surveillance isn’t the easiest product; there are some things that get people...
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Relationship
We haven't had to reach out to the vendor in a while, but in the past, it was difficult to find who...
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Product
With Sentri7 Pharmacy Surveillance, our experience has been really good. Some of the system's...
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Operations
Wolters Kluwer is really good with training. All of the vendor's staff members have been trained to...
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Product, Value
With Sentri7 Pharmacy Surveillance, we get real-time surveillance information. That helps us improve...
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Value
The vendor has an opioid stewardship that just came out; I figured once a customer is in, then they...
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Operations
Wolters Kluwer tends to fly a little fast through their training with people who are trying to sit...
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Product
Sentri7 Pharmacy Surveillance works well, and we can see that it does talk to our electronic health...
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Product
Sentri7 Pharmacy Surveillance works well and as expected.
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Relationship
Wolters Kluwer provides a team of customer service support folks that we work closely with to...
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Relationship, Relationship
There was a glitch in one of the calculation tools in Sentri7 Pharmacy Surveillance where if we...
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Product, Product
Sentri7 Pharmacy Surveillance is pretty easy to use, but the outcomes depend on what part of the...
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Product, Product
Sometimes Sentri7 Pharmacy Surveillance is a little slow and buggy, but I think anything that runs...
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Value, Value
I think we get what we are paying for with Sentri7 Pharmacy Surveillance, but Wolters Kluwer's...
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Loyalty, Loyalty, Relationship, Relationship
We are changing products and not renewing our contract with Wolters Kluwer. We have had several...
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Product, Value
There is no direct interaction between patients on Sentri7 Pharmacy Surveillance, but the solution...
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Operations
The implementation of the product went very well, and the vendor was on top of it. The project...
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Operations
Wolters Kluwer just implemented some new videos to assist with training, and the vendor usually...
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Product
If there were a pharmacy system that did not have decision support built into their verification...
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Value
We have had an okay experience with Wolters Kluwer. Some of the things we tried to work on with them...
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Product, Value
The system has been really good in terms of tracking patients and finding mismatches. If patients...
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Operations
With our most recent upgrade, we needed to do a lot of additional work to transition from our...
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Product
The system has downtime and stuff like that, and our system sometimes has blips. Sometimes, it can...
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Loyalty, Product
We are in a population health world now, so we need to be able to see patients who have been...
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Product, Value
Sentri7 Pharmacy Surveillance is consistent and reliable and has been fairly stable over the years....
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Relationship
We had an issue that put us down for several days in a row, but I don't know whether it was more our...
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Product
There are several features that we would like Sentri7 Pharmacy Surveillance to have that it doesn't...
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Relationship
The vendor is pretty good to work with. Any time that we have to call in with an issue, everybody we...
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Value
If we want to add a module or change something, it costs money.
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Product
I don't really have any complaints about Sentri7 Pharmacy Surveillance. Everything works as...
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Product
Some of the smart search capabilities for big hospitals need some work because the vendor put an...
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Relationship, Operations
Wolters Kluwer doesn’t have any ongoing scheduled training, but they are very responsive to us...
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Product
The integration could be improved. I would like it if everything were inside the products that we...
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Culture
Wolters Kluwer has some new things that they are coming out with. They tried to roll something out...
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Product
The integration of Sentri7 Pharmacy Surveillance with our EMR is taking forever, but that is not...
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Operations
The vendor has been really great with training. They did regular training for several months....
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Relationship
We asked a question recently, and Wolters Kluwer had to refer to someone else, but I don't know that...
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Loyalty, Product
Most of the rules the tool has are prebuilt. That makes things easy, so we do not have to create a...
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Product
I would tell a friend who is working with Sentri7 Pharmacy Surveillance to key in on the process of...
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Product
Sentri7 Pharmacy Surveillance is a very useful tool. I can't think of anything that is missing from...
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Value
We utilize the analytics page to look at hard costs, soft costs, cost savings, and budgeting. First...
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Product
We have heard that our antimicrobial stewardship in Sentri7 Pharmacy Surveillance runs smoother than...
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Relationship, Operations
We had some education about a new rules creation module, and Wolters Kluwer was great. Anytime we...
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Loyalty
The module for opioid stewardship is going to be useful for people down the road because we will see...
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Product
The feed in Sentri7 Pharmacy Surveillance can be clunky and is not always simple.
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Relationship
Sentri7 Pharmacy Surveillance comes with very good support. Wolters Kluwer is able to work with us...
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Product
The software is very robust. I don't know that there is a lot more that we could ask of that...
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Operations, Product
We would like the ability to allow our providers to integrate things with Sentri7 Pharmacy...
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Product
Sentri7 Pharmacy Surveillance does what it is meant to do. It integrates data, drugs, and labs. The...
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Relationship
I would like more professionalism from some of the vendor's people when I call Wolters Kluwer for help....
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Product
The main thing that needs to be improved in the product is the interoperability. For example, we...
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Product, Value
I have always loved Wolters Kluwer. I have continued to be very happy with the vendor and the...
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Product
The product is very intuitive. It is very easy to get to what I want just by clicking where I would...
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Product
Something that I miss from a previous vendor is a rule hitting off on another rule. For example, the...
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Product, Value
We can program Sentri7 Pharmacy Surveillance to think the way we would think, and that helps us. We...
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Relationship
The vendor does send out some emails, but I have a reporting problem right now, and I don't know...
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Product
I have spent a lot of time in Sentri7 Pharmacy Surveillance building things out. Most of what I have...
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Value
Wolters Kluwer tries to charge for things that seem like a bit of a stretch to charge for. We are...
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Loyalty, Value
Not everybody uses Sentri7 Pharmacy Surveillance; the primary use of the system falls on our...
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Relationship
We have a couple of different contacts. I can talk to someone who can help regularly. The vendor has...
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Product
Overall, things with Sentri7 Pharmacy Surveillance are going well. It is a great tool and resource...
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Product
We are not super happy with the vendor’s transition from their old legacy platform to their new...
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Product
One of the rules from Sentri7 Pharmacy Surveillance we use the most is for the pharmacist. When they...
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Value
Wolters Kluwer always charges a lump sum, and we get all the features of the program.
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Relationship, Operations
We have problems, and most of the time, we have to contact Wolters Kluwer. When we implemented new...
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Relationship
If we ever have any questions or problems with upgrades, Wolters Kluwer is there to answer us.
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Product
We have had downtime with Sentri7 Pharmacy Surveillance because the program has been freezing. We...
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Product
We have problems whenever we implement our dosing software in Sentri7 Pharmacy Surveillance, so...
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Relationship, Product
Wolters Kluwer is always looking for ways to improve. They recently added an analytics tab that...
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Relationship
We have had great customer service from Wolters Kluwer. The vendor has a nice way of relaying...
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Operations, Product
Sentri7 Pharmacy Surveillance has been fantastic. The product helps build out our rules and has a...
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Operations
Wolters Kluwer had a well laid out Excel sheet for the implementation. They also did a great job...
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Product, Value
Sentri7 Pharmacy Surveillance has helped improve care at our organization. I can get the reports...
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Operations
I would like more frequent training and more things that I can access on demand so I don't have to...
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Product
Some of the issues that we are running into are through our antibiogram and cascade reports. When we...
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Loyalty
We are transitioning, and the product is going to be our sole method of pharmacy surveillance....
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Relationship
In terms of proactivity, Wolters Kluwer sends out emails and things to us.
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Product
Sentri7 Pharmacy Surveillance is a finicky program. As long as we do the necessary work with the...
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