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Pharmacy OneSource Sentri7 (surveillance) Comments
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Director
Pharmacy OneSource Sentri7 is easy to use. If I don't have time to look at the dashboard for...
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Director
Wolters Kluwer has been making improvements. Our old system worked off medications that were ordered...
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Director
Pharmacy OneSource Sentri7 has a great program for COVID-19 testing and monitoring. We can run...
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Director
We had no initial training, and we are still waiting to learn more about Quantifi. Wolters Kluwer...
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Director
I think Wolters Kluwer is slow to update the program. There have been very few changes in the past...
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Director
The customer service people at Wolters Kluwer are amazing and a big help.
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Manager
Our relationship with our Wolters Kluwer representative is great. I feel very comfortable calling or...
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Manager
The product is very user friendly. There is a slight learning curve with it, but that is not...
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Nurse
As far as I know, the experience has been good. I have not really heard any complaints about the...
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Director
Pharmacy OneSource Sentri7 is a user-friendly system. We can pull reports easily. The system is web...
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Director
Pharmacy OneSource Sentri7 has a one-way data feed to our EHR, and that is such a pain. I wish that...
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Director
The ability to set rules and clinical results needs to be easier in Pharmacy OneSource Sentri7....
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Analyst/Coordinator
I try to use the system every week, but I don't always do that. Using the system hasn't been my top...
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Analyst/Coordinator
I use the system a lot to condense lab runs, and I share that data with our antimicrobial...
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Analyst/Coordinator
The vendor was very good at training us. But I am not very computer savvy. The system is hard to use...
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Analyst/Coordinator
Our pharmacist primarily uses the system, and if I had questions, that pharmacist could be a...
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Director
Wolters Kluwer gives us limited training and then expects us to develop the product on our own. They...
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Director
The rules architecture in the solution could be easier. It is not always intuitive, and we have lots...
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Director
The solution has real-time alerts, customizable rules, prepopulated clinical intervention, and...
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Director
We provide a lot of requests for application enhancement. Obviously, those wheels don't turn quickly...
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Manager
It would help a lot if we were able to see the PRN reasons in Pharmacy OneSource Sentri7.
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Manager
I like that we can create rules and that Pharmacy OneSource Sentri7 is fairly easy to use. I like...
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Director
Pharmacy OneSource Sentri7 has been very good, but I have struggled a little with it because of the...
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Director
I would like to see better follow-up from Wolters Kluwer, such as more individual help instead of a...
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Manager
We haven't had any issues with Wolters Kluwer that we have had to resolve. We have a primary contact...
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Manager
I would give the vendor's people a score of 20 if that were an option. They are off the charts when...
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Manager
As far as proactive service goes, that is one of the areas that the vendor is actively improving on....
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Manager
When it comes to getting our money’s worth with Wolters Kluwer, the thing that I would tell other...
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Manager
I am very happy with the system. It is much more user friendly than our previous system. We can more...
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Manager
The system gives us pretty much everything that we need when we need to make interventions and...
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Manager
I would buy the system again for sure. It isn't perfect, but it is still really good. It works...
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Manager
We are doing an upgrade, and it is going well. The vendor is very receptive to delays on our end....
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Director
The rules can feel somewhat siloed. If I want to answer one question, I look somewhere, and if I...
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Analyst/Coordinator
The antibiogram doesn’t work for us. We have never had it work very well because of the way our...
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Analyst/Coordinator
I would like to have some sort of driving force to help us make informed decisions. We are getting a...
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Analyst/Coordinator
We would like the vendor to educate us a little bit more on their updates and changes. I want to...
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Analyst/Coordinator
The vendor did an upgrade a while ago, and we had to do a lot of building on our side. I would like...
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Analyst/Coordinator
Pharmacy OneSource Sentri7 is a nice, user-friendly system. But not all of the information from our...
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Analyst/Coordinator
Wolters Kluwer is prompt with their follow up. They help us a lot.
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Director
The alerts we can set up on Pharmacy OneSource Sentri7 are user friendly and work really well, and...
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Manager
I hope the product is part of our long-term plans. That is up to our administration, but I haven't...
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Manager
We have implemented a new feature in the product, and that has taken us much longer than a month or...
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Manager
The Wolters Kluwer product is designed so that we can manage it ourselves. We can certainly get help...
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Manager
I would like the product to require users to fill in certain fields before something is filed, and...
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Manager
The support people haven't always been as responsive as they could have been. We have had issues...
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Manager
Our satisfaction may go up. The integrated documentation is very nice. Hopefully, Wolters Kluwer is...
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Analyst/Coordinator
The vendor worked on the integration with us. They were responsive and helped us in a very timely...
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Analyst/Coordinator
We haven't had the product for long, and I haven't seen that many new improvements. The vendor has...
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Analyst/Coordinator
The product allows pharmacists to proactively and retrospectively do a lot of interventions that...
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Analyst/Coordinator
Sometimes false positives show up. Sometimes we are not able to tweak the rules that are built into...
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Manager
I find the system to be very easy to use, but not everyone in our department does. We seem to be...
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Manager
The vendor has definitely let us do some early implementation things, and they have worked with us...
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Manager
In terms of training, the vendor has provided a couple of modules and those sorts of things, but we...
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Manager
There is a decent amount of flexibility with how we want to integrate the system. It can be as...
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Manager
The new interfaces the vendor has rolled out have been consistently getting better and better. All...
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Manager
I love the support people I work with from the vendor. They are always very helpful. They are always...
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Manager
Ambulatory use of the product could improve my satisfaction with the product for sure. It is all...
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Nurse
We just pay the amount that the contract specifies is due every year, and that is the only money...
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Nurse
There are a couple of little glitches here and there. Sometimes things don't show up or a patient is...
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Nurse
Overall, the system is easy to learn. It is user friendly. I had someone do some training with me on...
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Director
We had one training session for Pharmacy OneSource Sentri7, but it didn't teach us much at all. We...
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Director
Pharmacy OneSource Sentri7 requires a lot of clicking around and going out of our way to get to...
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Director
I don't really hear from anyone at Wolters Kluwer. Their product works as promised, but we have...
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Director
The product really does help improve our patient care. Nothing gets through the cracks with Pharmacy...
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Director
Pharmacy OneSource Sentri7 is really expensive for what it is. It is an online program with a little...
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Manager
I like that I can pull all of my information into a CSV file. The analytics for the system are...
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Manager
I would like the vendor to make the interventions more streamlined. There is a way to review...
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Director
Pharmacy OneSource Sentri7 has good reporting. We can make custom reports, and even the canned...
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Director
We were very early adopters of Pharmacy OneSource Sentri7. It has improved dramatically since that...
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Director
The solution is a web-based SaaS. The vendor will patch it for us, and we don’t see that process. We...
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Director
I would absolutely buy the solution again without a question or hesitation, especially given our...
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Director
The vendor has underpromised and overdelivered. The vendor was able to take a massive swath of data,...
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Director
Wolters Kluwer was the first vendor that I have come across who was able to start digesting the...
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Director
There is never any nickel-and-diming because we signed up for all of the interfaces. We wanted a...
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Director
The implementation was great. There were a lot of issues to work through. The implementation was...
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Director
It is a one-way feed of our EMR information to Pharmacy OneSource Sentri7. That does not flow in...
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Director
One of my big troubles is that the solution is a standalone application by nature. If I could wave a...
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Director
I don’t know who the executives are. I am fine with that. The vendor put the right people in place...
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Director
The vendor does a great job of reducing complex concepts down into Boolean logic and then filtering...
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Manager
I really liked the solution. It did everything I needed it to do. I really liked the surveillance...
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Manager
Wolters Kluwer added COVID-19 monitoring to the surveillance system so that we could keep up with...
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Analyst/Coordinator
The analytics portion makes reporting to the administration much easier. I can track and trend...
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Analyst/Coordinator
Before this system came along, it took us two years to build a report. The process was painstaking...
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Analyst/Coordinator
The product was built for places that perform interventions by calling a physician or provider,...
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Analyst/Coordinator
Wolters Kluwer is very receptive when we call them about an issue. In most cases, the vendor does...
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Manager
Wolters Kluwer is always trying to make things a little better. They are a great company to work...
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Manager
Wolters Kluwer has done a great job with COVID-19. They have set up a module for monitoring...
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Manager
Wolters Kluwer handles issues quickly. The few times that I have called, our issues have been...
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Analyst/Coordinator
I have been in situations where I asked Wolters Kluwer in-depth questions and their answers were...
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Analyst/Coordinator
I don't want to paint a negative picture of the system because it has helped our health system be...
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Director
Building rules in the product could be a little more intuitive. That is not a dealbreaker because...
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Director
When we make an intervention in the product, there are eight to ten fields that we have to populate...
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Director
The product is a web-based format. The moment a patient is admitted to our facility as an inpatient...
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Director
I don't have to even think or worry about this product. The implementation and upgrades are so...
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Director
Sometimes, Pharmacy OneSource Sentri7 doesn't interface with our EMR quite as well as we would like...
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Director
The system is a real time saver, and that is probably the biggest benefit of the system. Pharmacy...
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Director
There was an issue when the system seemed to be a little bit slow. However, Wolters Kluwer made some...
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Director
This system is mandated by the hospital, the state, and the federal government. We have an...
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Director
Pharmacy OneSource Sentri7 is made for infection prevention. It gives us all of our infection...
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Director
Wolters Kluwer's support far surpasses any other vendor's. They are patient. Nursing and IT are two...
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Director
I like that this product allows us to track and trend data. It also allows us to break the data down...
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Director
I would like to see Wolters Kluwer improve by showing comparisons across hospitals. This would give...
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Manager
Wolters Kluwer has a lot of tools that are available, we just couldn't get the system to work with...
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Manager
Wolters Kluwer did their best, but there were some limitations on our side that we couldn't get...
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Manager
The vendor has a lot of things available online, and they constantly offer training. They are really...
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Manager
The end users find the system very simple and easy. The system has some limitations with being able...
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Manager
The vendor's support and willingness to help us have been very promising during our time with them....
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Manager
Wolters Kluwer's last upgrade was a plus. This upgrade has especially helped us as our organization...
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Manager
Wolters Kluwer has excellent product and customer support. They are very responsive to requests. We...
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Director
Pharmacy OneSource Sentri7 documents hard and soft cost values for us when we make interventions. I...
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Manager
The system mines data well. I like that I can make documents in it and do actual investigations in...
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Manager
Getting issues fixed takes longer than we expect. I don't think that Wolters Kluwer communicates...
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Manager
The difficult thing about the system is that sometimes we plan on something working but then find...
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Analyst/Coordinator
If the decision were mine, I would buy the solution again, but I would tweak it from what our...
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Analyst/Coordinator
The upgrades are all done virtually, we have not had one in a while. But the last one that we went...
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Analyst/Coordinator
The training was done virtually and with a large group and not so much one-on-one.
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Analyst/Coordinator
Wolters Kluwer delivered on all the promises they made, but I think our organization was a little...
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Analyst/Coordinator
The vendor is excellent in terms of being proactive. I have never run into an issue where they have...
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Director
Overall, we are exceptionally satisfied with the product, and we would highly recommend it.
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Director
Pharmacy OneSource Sentri7 pulls all of our data and puts it together, and that makes the system...
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Director
Wolters Kluwer is excellent to work with. Their support is very good. I like that they schedule...
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Manager
I wasn’t overly satisfied with the vendor’s support with the reporting function change after the...
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Manager
The vendor proactively gave us a heads up about what things they were changing. I don’t know about...
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Manager
The pharmacy people don’t have problems with the ease of use of the product because it has been...
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Manager
We are very pleased with the solution; it works very well for our needs. It basically pulls any data...
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Manager
I still struggle with reports because the vendor changed platforms. Reporting used to be pretty easy...
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Manager
We just re-up our package every year. We don’t get nickel-and-dimed. We get good customer support...
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Director
The vendor is very good about setting up time around our schedule for training. They are very...
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Director
The vendor is really good about not nickel-and-diming us. We know they are a business and they have...
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Director
We have installs and upgrades. We have one install that isn’t going well. We aren’t getting anywhere...
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Director
The product works as designed. I like the product; it consistently does what I need it to do. There...
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Director
I can use the solution pretty well, but other people struggle with it. If I threw it in front of...
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Director
We have merged with another health system, and that health system had a better deal, but we were a...
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Director
Wolters Kluwer has a lot of information. We use their pharmacy and infection prevention tools, and...
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Manager
Pharmacy OneSource Sentri7 is a better system for doing the clinical interventions than our EMR. Our...
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Manager
Interfacing things with the system takes some effort because we need a secondary interface, and that...
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Manager
The product is super easy to use for end users, but it is hard to program on the back end.
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Manager
I have never really had executive involvement from Wolters Kluwer. I would like to get phone calls...
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Manager
We don’t see any nickel-and-diming. I constantly ask for help from Wolters Kluwer, and they give it....
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