Sentri7 Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Usually, we don't have much trouble with Wolters Kluwer’s support team. Wolters Kluwer does send out...
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Loyalty, Product
I like how integrated the solution is. We are using Wolters Kluwer's drug diversion software as...
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Value
There doesn't seem to be a lot of R&D with Wolters Kluwer’s model unless it costs money.
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Operations, Product
Sentri7 Pharmacy Surveillance is one of the best solutions on the market. Sentri7 Pharmacy...
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Culture
We have continued to renew our contracts with Wolters Kluwer. However, they have a built-in cost...
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Relationship
We recently did an upgrade of Sentri7 Pharmacy Surveillance, and Wolters Kluwer is always very good...
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Loyalty, Product
Sentri7 Pharmacy Surveillance does take some time to figure out how to navigate, but it is...
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Product
I don't do very much with Sentri7 Pharmacy Surveillance. I do see the reports that are generated in...
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Operations
Wolters Kluwer sends out training resources whenever they have something new, and then they always...
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Relationship
I have never had an issue where I didn't know when Wolters Kluwer was making changes because we get...
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Relationship
Wolters Kluwer is always fixing things, and their support is fantastic. I get standard emails from...
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Product
I don't really have any issues with Sentri7 Pharmacy Surveillance, but it takes some of my end users...
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Relationship
Wolters Kluwer’s customer success representative and clinical lead are both super accessible and...
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Relationship
Wolters Kluwer is super engaging and allows for a lot of collaborative work with organizations. The...
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Product
The product supports integration, but our organization never did the interface work. I know that the...
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Loyalty, Value
Sentri7 Pharmacy Surveillance is super expensive. However, we have had a good experience with what...
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Product
The solution's biggest strength is the flexibility that we have on our end to manage our own logic....
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Product
I would like there to be if-then logic in Sentri7 Pharmacy Surveillance, and I would like the...
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Product
The biggest strength of Sentri7 Pharmacy Surveillance is that it is live. It gets real-time...
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Product
Wolters Kluwer could improve Sentri7 Pharmacy Surveillance by making the rules a little easier to...
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Product
Wolters Kluwer is always upgrading Sentri7 Pharmacy Surveillance, so it has been good.
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Relationship
I know exactly who to email at Wolters Kluwer, and they are very quick to respond. They are easy to...
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Product, Value
Sentri7 Pharmacy Surveillance works like the vendor said it would, and it has been great. It...
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Operations
I haven't had any problems with Wolters Kluwer's implementations. However, I am not really sure what...
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Product
One of the things that we like about Sentri7 Pharmacy Surveillance is that we have the ability to...
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Loyalty
We are an Epic hospital, so we will be moving to Epic's system more and more. Within three to five...
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Value
Wolters Kluwer avoids charging for every little thing; I don't think we have been charged for...
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Operations, Product
My biggest thing with Sentri7 Pharmacy Surveillance is we were actually very happy with it up until...
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Culture, Value
Wolters Kluwer has a lot of different modules that we actually never even had. They have a lot of...
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Product
Sentri7 Pharmacy Surveillance is a lot more intuitive than other pharmacy surveillance products, and...
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Relationship
Wolters Kluwer’s customer service is better than that of other vendors. They helped us set up the...
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Relationship, Operations
With Wolters Kluwer, it can be difficult to reach someone who knows how to help drive a solution to...
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Product
Sentri7 Pharmacy Surveillance works well. I just feel like there is no push to improve performance....
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Product
Some of the product's screens are not as user friendly as they could be.
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Operations, Product
Wolters Kluwer is one of the leaders in the market, and I probably would recommend them. The product...
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Operations
I would like to have access to a pharmacy specialist that we could talk to and ask questions to. The...
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Product
I'm very satisfied with Sentri7 Pharmacy Surveillance. We have always been happy with the product. I...
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Product
There have been a few things in Sentri7 Pharmacy Surveillance that are a little glitchy lately.
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Operations
Our implementation team from Wolters Kluwer was fabulous, and we had a very good implementation....
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Operations
Wolters Kluwer's training was very flexible. We had to do a lot of training, and the vendor let us...
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Loyalty, Product
For me, this system's integration was easier than other systems' integrations. We were familiar with...
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Relationship
We get emails from Wolters Kluwer about things that are coming down the pike. They also check to see...
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Relationship, Operations
We haven't really had to do anything for support. We have been emailing our post-go-live people, and...
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Relationship, Operations, Value
Wolters Kluwer listened to our processes and needs. They were very responsive to our questions and...
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Product
Sentri7 Pharmacy Surveillance's design is very user friendly and intuitive. It has a dashboard where...
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Relationship
Wolters Kluwer is very easy to contact and very quick to get back to us. Usually, we get an answer...
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Value
Sentri7 Pharmacy Surveillance works exactly as we expect it to. If we have expectations or wish we...
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Product
Sentri7 Pharmacy Surveillance works well, and our pharmacists can get in there and pull all the...
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Operations
If we need training, Wolters Kluwer shares their screen. They have people that we can go to who will...
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Value
If we want to get into nitpicky stuff, Sentri7 Pharmacy Surveillance's price is pretty high for a...
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Relationship
Sentri7 Pharmacy Surveillance is fairly reliable and works well with our system. We have routine...
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Loyalty
I'm not really aware of any recent upgrades for Sentri7 Pharmacy Surveillance. There have been a...
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Product, Value
I would tell others looking at Sentri7 Pharmacy Surveillance that the product does what it says it...
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Product
There are some duplication strategies in Sentri7 Pharmacy Surveillance that I feel Wolters Kluwer...
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Product
Sentri7 Pharmacy Surveillance is very customizable, and it gives good analytics and metrics. It is...
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Relationship
Wolters Kluwer is very responsive. When we have issues with single sign-on not working or when...
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Relationship, Product
Wolters Kluwer has some proprietary information that they don't share. I understand not wanting to...
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