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Sentri7 Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
VP of Engagement
KLAS VP of Engagement - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

I can't say enough about our customer success executive. That person and the project manager have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Wolters Kluwer has an update coming soon, and they have scheduled time for training, with some of it...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Wolters Kluwer is in the process of updating the Sentri7 Pharmacy Surveillance platform, and the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Wolters Kluwer always gives us a timeline whenever something new is being rolled out. They have one...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We've had a very good business partnership with Wolters Kluwer for the time we've been using Sentri7...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We recently had a facility go live with an update or change to their EHR, and there was a scheduling...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We've been partners with Wolters Kluwer for so long now, and Sentri7 Pharmacy Surveillance has been...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

With our contracts, we've had good transparency from Wolters Kluwer on what things cost from year to...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

We've been talking a lot about AI, how to best use it, and what some of the dangers are of using it,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I feel like Wolters Kluwer’s communication is great. They get back to us really quickly. I don't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Sentri7 Pharmacy Surveillance gives me a lot of data that is very useful.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The way Sentri7 Pharmacy Surveillance integrates with our system could be improved, and this might...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

It's very easy in Sentri7 Pharmacy Surveillance to get missing or incomplete-looking data if we have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

If we need assistance from Wolters Kluwer, they're pretty quick to respond and get us what we need....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Wolters Kluwer is always asking for feedback. I don't always participate because I feel like we're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Training for Sentri7 Pharmacy Surveillance was all virtual. Ongoing training has been webinars and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Wolters Kluwer’s support system is through email, and we also have a product manager I can reach out...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I appreciate having a representative from Wolters Kluwer. They are great and super helpful. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance is a great application for tracking, especially in leadership where we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Regarding adding capabilities and functionalities to Sentri7 Pharmacy Surveillance, we’re hindered...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance is possibly part of our long-term plans. It allows us to track the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

I would like Sentri7 Pharmacy Surveillance to be faster and require fewer clicks. When I talked to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The master compounding list is everything that we make that’s supposed to have a formula. That has...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I've really been satisfied with the system for tracking. Anytime I have a problem, the vendor’s help...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

I wish we could track our IVs better. Right now, Simplifi 797 isn't tracking IVs. I've seen that the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I have had problems with a few reports, and the vendor has come in and helped me. They hold...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The vendor is coming out with some new functions soon. I'm waiting to see how those changes are...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The vendor's service and support teams are good, easy to access, and pretty responsive for the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Over time, the ability to create rules and customize has decreased. It's become harder to make...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Sentri7 Pharmacy Surveillance is user friendly, and it is easy to train staff on how to use it. The...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Wolters Kluwer’s support is excellent. They're one of the few vendors who actually pick up the phone...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are a couple of things that I wish Wolters Kluwer would implement, but I don't know whether...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Sentri7 Pharmacy Surveillance is actually an amazing system. I've not used a system like Sentri7...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We would highly recommend Wolters Kluwer's products to other people in the healthcare industry. We...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

When it comes to pharmacy surveillance, I am looking for the AI to process the data that's in our...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

When it comes to Sentri7 Pharmacy Surveillance, the way the data comes to my pharmacist for...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

The vendor's support is excellent. It is made up of pharmacists. That is unheard of because nobody...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Wolters Kluwer is always trying to improve, and they're very focused on what pharmacists want and...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

From a financial perspective, if we had to do away with Sentri7 Pharmacy Surveillance, we would...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Wolters Kluwer has multiple avenues of contact. There is a ticketing system to submit an email as a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Training for Sentri7 Pharmacy Surveillance was all virtual. Typically, we would have regular...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

As the clinical pharmacy team, we use Sentri7 Pharmacy Surveillance all day, every day. It's a very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would say the initial training was great with Wolters Kluwer. When we had to reimplement Sentri7...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The product is EHR agnostic. There is excellent support. Pharmacy reports are available. There is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Training was all virtual. Wolters Kluwer is always willing to help whenever I have a new staff...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

There's a lot of stuff that Sentri7 Pharmacy Surveillance does for us that we have to keep. Until...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer does an amazing job with support. Everything is computer generated, and it's just...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The product is fairly reasonable. I'm sure there are other platforms out there that do the exact...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I’d tell anyone considering Sentri7 Pharmacy Surveillance to stay really close to the Wolters Kluwer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance is easy to use. We can also use it for some of our reporting for The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

For training, there are some videos on Sentri7 Pharmacy Surveillance, but not nearly enough for me...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

It would be nice to have an AI feature in Sentri7 Pharmacy Surveillance. I haven't had to use the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer reaches out to me regularly, and they are trying to continue to make Sentri7 Pharmacy...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

During our meetings with Wolters Kluwer, they talk about the things they're working on, the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I think Sentri7 Pharmacy Surveillance is, for the most part, reliable. It works well for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With Sentri7 Pharmacy Surveillance, I think we've been able to identify and track both hard-dollar...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I think Sentri7 Pharmacy Surveillance is doing a great job, at least from what I hear from our...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance has very little downtime, and when there is downtime, it's resolved...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer has just been very steadfast with Sentri7 Pharmacy Surveillance. It is a good...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We are considering leaving Sentri7 Pharmacy Surveillance because the contract is coming up, so we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We are a small hospital. There are certain things that I need more than others because Sentri7...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

With Sentri7 Pharmacy Surveillance, there is a lot in the system. The vendor has made changes to...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

Usually, nothing is immediate for Wolters Kluwer, so I send an email to the support line or call if...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Every time I ask Wolters Kluwer a question, the person replying knows what I'm talking about and can...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance is easy to use, navigate, and train on. It does a good job of being...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I don't know whether Wolters Kluwer actually has a training program on Sentri7 Pharmacy...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The strength of the system is its customizability. We can add or adjust items to help us make better...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Wolters Kluwer offers some support to help with Sentri7 Pharmacy Surveillance. If we have questions...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Wolters Kluwer has some competition out there. There are other offerings, and those do have slight...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer did a good job of training us on Sentri7 Pharmacy Surveillance. They are always...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

What is going well with Sentri7 Pharmacy Surveillance is the analysis side. When I need to run...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer sends enough communication, and they do a good job with everything we are willing to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Sentri7 Pharmacy Surveillance is on the pricier side, but we are a smaller organization, so that...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

We have to have something to utilize for our tracking, and Sentri7 Pharmacy Surveillance has done a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

Wolters Kluwer’s service is pretty good. Whenever we have issues, we can usually get help from their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I like that Sentri7 Pharmacy Surveillance seems to narrow my focus. Whenever I'm looking at...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Wolters Kluwer could make Sentri7 Pharmacy Surveillance a little more user-friendly so that we can...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance is super customizable. We can turn it on a dime. I get great data out...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

Wolters Kluwer is very helpful. We are able to talk about development and the future with our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The responsiveness and communication are great in terms of my account manager for Wolters Kluwer....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I want the vendor to upgrade their user interface. It seems a little outdated and clunky. Other than...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Sentri7 Pharmacy Surveillance is fairly easy to learn how to navigate and use. I like the vast...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

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