Sentri7 Pharmacy Surveillance
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
With Sentri7 Pharmacy Surveillance, our experience has been really good. Some of the system's...
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Operations
Wolters Kluwer is really good with training. All of the vendor's staff members have been trained to...
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Product, Value
With Sentri7 Pharmacy Surveillance, we get real-time surveillance information. That helps us improve...
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Value
The vendor has an opioid stewardship that just came out; I figured once a customer is in, then they...
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Operations
Wolters Kluwer tends to fly a little fast through their training with people who are trying to sit...
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Product
Sentri7 Pharmacy Surveillance works well, and we can see that it does talk to our electronic health...
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Product
Sentri7 Pharmacy Surveillance works well and as expected.
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Relationship
Wolters Kluwer provides a team of customer service support folks that we work closely with to...
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Relationship, Relationship
There was a glitch in one of the calculation tools in Sentri7 Pharmacy Surveillance where if we...
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Product, Product
Sentri7 Pharmacy Surveillance is pretty easy to use, but the outcomes depend on what part of the...
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Product, Product
Sometimes Sentri7 Pharmacy Surveillance is a little slow and buggy, but I think anything that runs...
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Value, Value
I think we get what we are paying for with Sentri7 Pharmacy Surveillance, but Wolters Kluwer's...
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Loyalty, Loyalty, Relationship, Relationship
We are changing products and not renewing our contract with Wolters Kluwer. We have had several...
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Product, Value
There is no direct interaction between patients on Sentri7 Pharmacy Surveillance, but the solution...
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Operations
The implementation of the product went very well, and the vendor was on top of it. The project...
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Operations
Wolters Kluwer just implemented some new videos to assist with training, and the vendor usually...
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Product
If there were a pharmacy system that did not have decision support built into their verification...
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Value
We have had an okay experience with Wolters Kluwer. Some of the things we tried to work on with them...
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Product, Value
The system has been really good in terms of tracking patients and finding mismatches. If patients...
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Operations
With our most recent upgrade, we needed to do a lot of additional work to transition from our...
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Product
The system has downtime and stuff like that, and our system sometimes has blips. Sometimes, it can...
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Loyalty, Product
We are in a population health world now, so we need to be able to see patients who have been...
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Product, Value
Sentri7 Pharmacy Surveillance is consistent and reliable and has been fairly stable over the years....
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Relationship
We had an issue that put us down for several days in a row, but I don't know whether it was more our...
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Product
There are several features that we would like Sentri7 Pharmacy Surveillance to have that it doesn't...
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Relationship
The vendor is pretty good to work with. Any time that we have to call in with an issue, everybody we...
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Value
If we want to add a module or change something, it costs money.
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Product
I don't really have any complaints about Sentri7 Pharmacy Surveillance. Everything works as...
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Product
Some of the smart search capabilities for big hospitals need some work because the vendor put an...
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Relationship, Operations
Wolters Kluwer doesn’t have any ongoing scheduled training, but they are very responsive to us...
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Product
The integration could be improved. I would like it if everything were inside the products that we...
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Culture
Wolters Kluwer has some new things that they are coming out with. They tried to roll something out...
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Product
The integration of Sentri7 Pharmacy Surveillance with our EMR is taking forever, but that is not...
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Operations
The vendor has been really great with training. They did regular training for several months....
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Relationship
We asked a question recently, and Wolters Kluwer had to refer to someone else, but I don't know that...
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Loyalty, Product
Most of the rules the tool has are prebuilt. That makes things easy, so we do not have to create a...
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Product
I would tell a friend who is working with Sentri7 Pharmacy Surveillance to key in on the process of...
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Product
Sentri7 Pharmacy Surveillance is a very useful tool. I can't think of anything that is missing from...
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Value
We utilize the analytics page to look at hard costs, soft costs, cost savings, and budgeting. First...
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Product
We have heard that our antimicrobial stewardship in Sentri7 Pharmacy Surveillance runs smoother than...
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Relationship, Operations
We had some education about a new rules creation module, and Wolters Kluwer was great. Anytime we...
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Loyalty
The module for opioid stewardship is going to be useful for people down the road because we will see...
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Product
The feed in Sentri7 Pharmacy Surveillance can be clunky and is not always simple.
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Relationship
Sentri7 Pharmacy Surveillance comes with very good support. Wolters Kluwer is able to work with us...
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Product
The software is very robust. I don't know that there is a lot more that we could ask of that...
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Operations, Product
We would like the ability to allow our providers to integrate things with Sentri7 Pharmacy...
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Product
Sentri7 Pharmacy Surveillance does what it is meant to do. It integrates data, drugs, and labs. The...
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Relationship
I would like more professionalism from some of the vendor's people when I call Wolters Kluwer for help....
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Product
The main thing that needs to be improved in the product is the interoperability. For example, we...
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Product, Value
I have always loved Wolters Kluwer. I have continued to be very happy with the vendor and the...
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Product
The product is very intuitive. It is very easy to get to what I want just by clicking where I would...
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Product
Something that I miss from a previous vendor is a rule hitting off on another rule. For example, the...
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Product, Value
We can program Sentri7 Pharmacy Surveillance to think the way we would think, and that helps us. We...
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Relationship
The vendor does send out some emails, but I have a reporting problem right now, and I don't know...
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Product
I have spent a lot of time in Sentri7 Pharmacy Surveillance building things out. Most of what I have...
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Value
Wolters Kluwer tries to charge for things that seem like a bit of a stretch to charge for. We are...
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Loyalty, Value
Not everybody uses Sentri7 Pharmacy Surveillance; the primary use of the system falls on our...
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Relationship
We have a couple of different contacts. I can talk to someone who can help regularly. The vendor has...
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Product
Overall, things with Sentri7 Pharmacy Surveillance are going well. It is a great tool and resource...
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Product
We are not super happy with the vendor’s transition from their old legacy platform to their new...
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Product
One of the rules from Sentri7 Pharmacy Surveillance we use the most is for the pharmacist. When they...
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Value
Wolters Kluwer always charges a lump sum, and we get all the features of the program.
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Relationship, Operations
We have problems, and most of the time, we have to contact Wolters Kluwer. When we implemented new...
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Relationship
If we ever have any questions or problems with upgrades, Wolters Kluwer is there to answer us.
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Product
We have had downtime with Sentri7 Pharmacy Surveillance because the program has been freezing. We...
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Product
We have problems whenever we implement our dosing software in Sentri7 Pharmacy Surveillance, so...
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Relationship, Product
Wolters Kluwer is always looking for ways to improve. They recently added an analytics tab that...
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Relationship
We have had great customer service from Wolters Kluwer. The vendor has a nice way of relaying...
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Operations, Product
Sentri7 Pharmacy Surveillance has been fantastic. The product helps build out our rules and has a...
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Operations
Wolters Kluwer had a well laid out Excel sheet for the implementation. They also did a great job...
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Product, Value
Sentri7 Pharmacy Surveillance has helped improve care at our organization. I can get the reports...
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Operations
I would like more frequent training and more things that I can access on demand so I don't have to...
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Product
Some of the issues that we are running into are through our antibiogram and cascade reports. When we...
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Loyalty
We are transitioning, and the product is going to be our sole method of pharmacy surveillance....
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Relationship
In terms of proactivity, Wolters Kluwer sends out emails and things to us.
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Product
Sentri7 Pharmacy Surveillance is a finicky program. As long as we do the necessary work with the...
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Product, Product
Sentri7 Pharmacy Surveillance has been a great product for us. It functions well, and it does what...
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Culture, Culture, Value, Value
Wolters Kluwer avoids charging us for every little thing. They are pretty good at sticking to their...
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Operations, Operations
Wolters Kluwer is up-front with their training. They schedule training and then follow through with...
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Relationship, Relationship
When we want to integrate things with the system, Wolters Kluwer is there for us. They are willing...
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Relationship, Relationship
Wolters Kluwer's support is pretty good and responsive. The vendor's people are always sending out...
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Product, Product, Value, Value
I think that Wolters Kluwer offers a valuable product. It helps us report to NHSN. Additionally, it...
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Product
It would be nice if the vendor did monthly spotlights of certain features or quick, easy-to-read...
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Relationship, Product
The vendor's antibiogram service and the product's ability to hand off communication between other...
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Relationship
Wolters Kluwer is very responsive and has engaged us as end users to help evaluate different...
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Loyalty
Wolters Kluwer should develop some of the gaps and things that need to be developed. They could move...
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Product, Value
Compared to other products I have seen and the alternatives being offered, I am very satisfied with...
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Loyalty, Product
From what I have observed, Wolters Kluwer is working on new ideas such as dosing calculators, which...
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Relationship
If something is not working or if the site isn't coming up, we contact the support team, and they...
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Product
Sentri7 Pharmacy Surveillance works extremely well. In terms of how it integrates into our daily...
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Value, Value
Wolters Kluwer should give the connectivity link to all their customers to connect to their EMRs....
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Value, Value
When I consider the benefits of the surveillance system, such as preventing avoidable incidents, and...
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Relationship
I love Sentri7 Pharmacy Surveillance. It is a great tool. I work really closely with some of the...
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Operations, Product
I wasn't the one that did the deployment for all of the steward rules originally, and maybe Wolters...
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Product
Sentri7 Pharmacy Surveillance is an optional feature. And although it is becoming the industry...
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Product
I like Sentri7 Pharmacy Surveillance’s ease of use. Everything is visually organized in a pleasant...
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Relationship
I like Wolters Kluwer’s tech support team. They are very responsive. And I also like that if there...
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Operations
The training was great. There is not really any more training that I need, but anytime I contact the...
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Operations
Wolters Kluwer upgraded a platform, and I think they did a really good job on the training. They did...
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Relationship, Product
I think Wolters Kluwer could do a better job of connecting us with other organizations that use the...
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Relationship, Product
I have noticed some issues with rules in Sentri7 Pharmacy Surveillance, so I am going back and...
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Loyalty
We are moving away from Sentri7 Pharmacy Surveillance because it has some functionality gaps and...
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Product
I would not buy Sentri7 Pharmacy Surveillance again. What really sets other vendors’ products apart...
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Product
We really like that we can write our own rules for the product. The system is very customizable, and...
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Product
We can pull reports from the system, but we wish the analytics that we can pull would be a bit...
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Loyalty, Relationship
Wolters Kluwer has good customer service, and that is not going to go away.
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Product
There are a couple of things that I have requested from Wolters Kluwer, such as the ability to use...
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Relationship, Product
For the most part, our time with Wolters Kluwer has been seamless. There are some new nuances in the...
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Product
When we open up clinical intervention documentation, we would like a bit more of a simple user...
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Product
We want a little more integration with Wolters Kluwer’s product. Also, the documentation or...
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Product
Sentri7 Pharmacy Surveillance does meet our needs for the most part because we are able to create...
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Relationship
I have contacted Wolters Kluwer’s phone support team a couple of times, and I sort of get stuck in...
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Product
If the product does have any scheduled downtime, we know pretty far in advance.
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Product
We like Sentri7 Pharmacy Surveillance’s real-time data. We get alerts in real time, and we take...
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Operations, Product
Sentri7 Pharmacy Surveillance has a bit of a learning curve because we set up rules and have to...
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Relationship
We had an instance of downtime recently where no one could get logged in, so we called Wolters...
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Loyalty, Relationship
We are considering leaving Wolters Kluwer, so our recommendation would not be as good as it would...
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Product
Wolters Kluwer periodically sends out communication to let us know when they are doing updates to...
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Product
The product gets live data from our EHR, and it does a good job of pulling current patient data from...
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Relationship, Value
Wolters Kluwer is always emailing and trying to introduce new things and new platforms. That is good...
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Relationship
We requested having a resource assigned to assist with our current solution, look at our utilization...
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Product
The rules are presented in the system inefficiently, and sometimes navigating through the webpages...
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Relationship, Product, Value
The product allows us to make rules more easily and have preset rules that we can turn on or off....
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Relationship
When we have issues, Wolters Kluwer is very prompt and helpful. Even if they can't solve the problem...
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Product, Value
I would tell a peer that Sentri7 Pharmacy Surveillance’s functionalities with our EMR have expanded...
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Operations
I wasn't involved in the initial training, but we have done new things since then, and I feel like...
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Product
When we are going through the dashboard and reviewing items in Sentri7 Pharmacy Surveillance, it...
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Operations, Product
People that have used Sentri7 Pharmacy Surveillance more have learned how to build reports and are...
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Relationship, Operations
Wolters Kluwer sends me emails about new webinars and functionalities, and those emails have been...
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Product
There are a few rules I would like built for the system that have not been implemented, possibly...
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Operations, Product
Sentri7 Pharmacy Surveillance has been very helpful. It was very easy to implement the system. The...
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Relationship, Operations
When implementing new builds, Wolters Kluwer is very responsive and says we can email them anytime...
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Relationship, Product
There are issues every day with the functionalities. Most of our dissatisfaction comes from the...
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Relationship
Wolters Kluwer has done a good job of meeting with us and letting us know of different options....
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Product
Wolters Kluwer's system is pretty user friendly. We like the product because we have the freedom to...
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Product
Overall, we do like Sentri7 Pharmacy Surveillance, and we think it is useful for the pharmacy...
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Loyalty, Product
I love Sentri7 Pharmacy Surveillance. I like what it does, and I wish we used it more. We miss out...
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Relationship, Product
Sometimes there are little glitches in the system. Wolters Kluwer also keeps focusing on different...
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Relationship, Operations
Wolters Kluwer was incredibly thorough in their implementation, and their support is fantastic. We...
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Product, Value
I would tell others that there are a ton of analytics they can get from Sentri7 Pharmacy...
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Operations, Product
When we went live with Sentri7 Pharmacy Surveillance, we had support for validations and whatnot,...
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Operations
When Wolters Kluwer trained our people, they just did training on how to use the application. But we...
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Product
I absolutely love Sentri7 Pharmacy Surveillance. If anybody took it away from me, I would cry. I...
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Operations, Product
The fact that configuration updates are hardwired in Sentri7 Pharmacy Surveillance is a huge...
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Product
Wolters Kluwer keeps their promises. Some of the product's functionalities seem limited based on the...
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Operations
We can report antimicrobial use and antimicrobial resistance to NHSN. We were provided some...
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Operations, Product
We train new people on Sentri7 Pharmacy Surveillance all of the time, and Sentri7 Pharmacy...
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Product
Sentri7 Pharmacy Surveillance provides us a way to measure our success and outcomes, but I don't get...
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Relationship
Wolters Kluwer has kept all of their promises and has stepped up their game recently. They have...
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Loyalty, Product
The vendor has done a lot of coding in the background to get things in their surveillance...
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Product
The only thing I don't like about the product is that I can't compare myself to anyone. If I want to...
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Product, Value
For the product, the tangible outcome is basically to create rules that help provide quality patient...
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Relationship
Anytime I have called Wolters Kluwer, I have spoken with a human, so that has been good. The vendor...
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Relationship, Product
The way data is stored, managed, and transmitted is constantly changing, and Wolters Kluwer is...
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Product
When we started with Sentri7 Pharmacy Surveillance, I was able to build my own rules, add patients...
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Operations
Our initial training with Wolters Kluwer was really good. Anytime I interacted with them or had a...
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Relationship
We talk with Wolters Kluwer when we notice changes to the dashboard, and they tell us that those...
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Value
Sentri7 Pharmacy Surveillance definitely drives tangible outcomes because we can see cost savings in...
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Product
We can use the Sentri7 Pharmacy Surveillance dashboard and these tools in order to become The Joint...
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Product, Value
Sentri7 Pharmacy Surveillance is a very good product, and we have upgraded things that have really...
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Relationship
Anytime I have an issue or even a question for Wolters Kluwer, I can pick up the phone and call the...
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Product
Sentri7 Pharmacy Surveillance does well in assisting pharmacists with their clinical initiatives....
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Operations
I had to do minimal training for anyone utilizing Sentri7 Pharmacy Surveillance. Wolters Kluwer gave...
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Relationship
As a user, I haven't heard anything from Wolters Kluwer for quite some time. They could improve by...
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Operations
Wolters Kluwer’s time to implementation is a little slow. When they were going to do a certain...
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Value
I would tell another provider that they just have to weigh the cost versus the benefit of Sentri7...
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Product
Sentri7 Pharmacy Surveillance is a good and robust system. The data mining part is really good. I...
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Product
The best things about Sentri7 Pharmacy Surveillance are the system's ease of use and how we can...
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Loyalty
There is a high probability that we will be moving to another vendor and replacing Sentri7 Pharmacy...
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Product, Value
Sentri7 Pharmacy Surveillance makes us extract problems efficiently. The solution gives us...
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