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Sentri7 Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

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User Commentary

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Director

Wolters Kluwer reaches out to me regularly, and they are trying to continue to make Sentri7 Pharmacy...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

During our meetings with Wolters Kluwer, they talk about the things they're working on, the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I think Sentri7 Pharmacy Surveillance is, for the most part, reliable. It works well for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With Sentri7 Pharmacy Surveillance, I think we've been able to identify and track both hard-dollar...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I think Sentri7 Pharmacy Surveillance is doing a great job, at least from what I hear from our...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance has very little downtime, and when there is downtime, it's resolved...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer has just been very steadfast with Sentri7 Pharmacy Surveillance. It is a good...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We are considering leaving Sentri7 Pharmacy Surveillance because the contract is coming up, so we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We are a small hospital. There are certain things that I need more than others because Sentri7...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

With Sentri7 Pharmacy Surveillance, there is a lot in the system. The vendor has made changes to...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

Usually, nothing is immediate for Wolters Kluwer, so I send an email to the support line or call if...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Every time I ask Wolters Kluwer a question, the person replying knows what I'm talking about and can...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance is easy to use, navigate, and train on. It does a good job of being...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I don't know whether Wolters Kluwer actually has a training program on Sentri7 Pharmacy...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The strength of the system is its customizability. We can add or adjust items to help us make better...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Wolters Kluwer offers some support to help with Sentri7 Pharmacy Surveillance. If we have questions...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Wolters Kluwer has some competition out there. There are other offerings, and those do have slight...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer did a good job of training us on Sentri7 Pharmacy Surveillance. They are always...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

What is going well with Sentri7 Pharmacy Surveillance is the analysis side. When I need to run...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer sends enough communication, and they do a good job with everything we are willing to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Sentri7 Pharmacy Surveillance is on the pricier side, but we are a smaller organization, so that...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

We have to have something to utilize for our tracking, and Sentri7 Pharmacy Surveillance has done a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Wolters Kluwer’s service is pretty good. Whenever we have issues, we can usually get help from their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I like that Sentri7 Pharmacy Surveillance seems to narrow my focus. Whenever I'm looking at...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Wolters Kluwer could make Sentri7 Pharmacy Surveillance a little more user-friendly so that we can...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Sentri7 Pharmacy Surveillance is super customizable. We can turn it on a dime. I get great data out...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

Wolters Kluwer is very helpful. We are able to talk about development and the future with our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The responsiveness and communication are great in terms of my account manager for Wolters Kluwer....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I want the vendor to upgrade their user interface. It seems a little outdated and clunky. Other than...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Sentri7 Pharmacy Surveillance is fairly easy to learn how to navigate and use. I like the vast...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I think Wolters Kluwer is already working on getting the email alert back. In the old system, we...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Sentri7 Pharmacy Surveillance is very easy to use, and the user interface is good. The reporting and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Since Wolters Kluwer upgraded the new rules management platform in Sentri7 Pharmacy Surveillance, it...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We really didn't get a lot of training for Sentri7 Pharmacy Surveillance at go live. There was some...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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