Sentri7 Pharmacy Surveillance
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Subject Expert
Jackson Tate
Research Director
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User Commentary
I have had good support for Sentri7 Pharmacy Surveillance. I usually can work with somebody that...
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Wolters Kluwer has new things but doesn't always think to bring those things to my attention. I...
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Sentri7 Pharmacy Surveillance has been a really good value for us. It was considerably cheaper than...
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I just went through an upgrade with Wolters Kluwer, and it was excellent. The vendor was very...
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Wolters Kluwer does well with delivering new technology. It can be costly depending on how much we...
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When we call the vendor’s customer service people, their response time is longer than it used to be....
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I like the system’s ease of use and the customization abilities. We can customize and configure...
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Early on in our implementation, we partnered with the vendor to build our program and work on...
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We have been with Wolters Kluwer for quite some time, and we feel that their program has been very...
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I am able to reach out to Wolters Kluwer's people when I have questions or need assistance. I have...
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There have been times when we have either had some slowness with the program or a bug has taken it...
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The system definitely integrates well with things, but it requires a lot of upkeep.
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We don't have a lot of problems with the solution, but when we do have problems, it usually takes a...
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We have been looking at different systems, but right now, Sentri7 Pharmacy Surveillance is...
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The vendor expects too much from their customers. The system is an à la carte type of solution. The...
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Sentri7 Pharmacy Surveillance is our workhorse product. We use it for drug mismatches and for our...
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We would like to develop logic rules for the product. That way, if a patient experienced certain...
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We have some concerns about the system's reporting capabilities and the fact that the system's...
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Wolters Kluwer struggles to understand exactly what their customers' needs are. They are interested...
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We have to go through 15 different tabs in the system to see whether a rule actually hit for a...
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The vendor needs to continue to reach out to their customers for help to design a new user interface...
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Wolters Kluwer is good at providing us with quarterly updates. All of their updates have been pretty...
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When we need training, Wolters Kluwer has a lot of content that we can use to train. We meet with...
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The vendor's updates are helpful, and the system is always current. The updates haven't affected me...
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Wolters Kluwer's training is very adequate.
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Sometimes, it takes Wolters Kluwer a few days to escalate things and figure out how to solve some of...
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Wolters Kluwer does come out with new things, and they tell us when new functions are going to come...
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I don't know how much we pay for the system, but we use it every day to do most of our work, so I...
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We used to have a pharmacy software solution where the microdata wouldn't flow over correctly to the...
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If we have needed something, we have reached out to the vendor for help. The support team has always...
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The vendor reached out to see whether we had questions or needed training, but I basically knew how...
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The account executives from Wolters Kluwer are responsive.
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There are some integration issues with Sentri7 Pharmacy Surveillance and our EMR in terms of having...
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I would like the depth of the reporting to be improved, and I would like to have more retrospective...
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I like the ease of use of the interface of Sentri7 Pharmacy Surveillance. I like the dashboards...
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The vendor doesn’t keep all their promises. When we asked for the medication management portion and...
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Maybe things will be different with the new rules when the vendor does their new upgrade.
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New customers should make sure they understand how to use Sentri7 Pharmacy Surveillance. They should...
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We haven't had training since we initially started with the system, so I think Wolters Kluwer could...
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There was a time when the vendor said they would give us a discount, but later they said they could...
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The product’s implementation was very good. The vendor was very thorough and accessible. The...
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We haven't gotten any new technology from the vendor. We have had to buy the new technology that we...
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Unfortunately, Sentri7 Pharmacy Surveillance is not part of our long-term plans anymore. Our...
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I like the ease of use of Sentri7 Pharmacy Surveillance. We have learned how to build rules if the...
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When we switched over to the most recent version, the vendor gave a very extensive training. We were...
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The things that could be improved are more on our end than on the vendor's end. We didn't pay for...
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Wolters Kluwer is constantly coming up with new rules, and the click of a button gets them activated...
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Wolters Kluwer's customer service people are very nice and timely. They are pretty top notch. They...
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The product is fairly intuitive, but if we have questions about it, the vendor's people are always...
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The vendor is very good about their analytics. We are able to extract the data that we want from the...
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One thing that I would like to see in the system would be better integration options between the...
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The vendor’s support could improve with timeliness, but that is not a big issue. When we have a...
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When I was dealing with a certain issue, I went up the chain of the vendor's support a little, but...
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I can't think of anything that we need the product for that we are not using it for. I am really...
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In the past, a programmer from the vendor called to ask me some questions. The programmer knew our...
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There have been a few times where labs haven't crossed over into Sentri7 Pharmacy Surveillance. We...
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We have a lot of rules set up in the product that help us flag patients that meet certain criteria....
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In the future, we may merge with another organization. If their EMR has the functionality that...
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Sentri7 Pharmacy Surveillance is more flexible and configurable than another product. Sentri7...
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I am happy with the system, and the pharmacists are happy with it. The system helps our pharmacists...
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The product is part of our long-term plans unless something better comes along. Budget is another...
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The vendor doesn't keep all their promises. Our previous agent was absolutely great. With that...
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The vendor charges us as much as they can for every single thing. We recently asked the vendor to...
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The initial training we got was perfect, but I have nothing good to say about the ongoing training.
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The vendor isn't really supporting us. There is zero communication. All our requests go to our...
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The last product upgrade we had was super helpful. It made things easier. But the implementation was...
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Initially, the vendor did a lot of training, and it was spot on. There has not been very much...
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The vendor is incredibly easy to work with regarding integration. They were adaptable to our other...
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The product works well, but the vendor has recognized that they are a little behind on some of their...
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I find the product to be incredibly easy. It does get updated information in terms of some of the...
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The vendor's customer support hasn't been the same as it was in the past. They do solve our...
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The vendor consistently sends messages when things are not working.
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We may be with the product for a little while longer. We need to be able to still use the product...
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Sentri7 Pharmacy Surveillance is customer friendly. It has been fairly easy to train the staff on...
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I mainly deal with Wolters Kluwer's sales representatives and the individual technicians. I have no...
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We didn't get specific training individually. Somebody trained one person, and then that person...
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The integration with Sentri7 Pharmacy Surveillance works really well. The system keeps up with our...
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Once users know how to use Sentri7 Pharmacy Surveillance, it is really handy. It is an overall good...
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I didn't build any of the rules in Sentri7 Pharmacy Surveillance. Somebody else built the rules and...
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Every time I call with a question or something that doesn't look right, somebody answers immediately...
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One strength of Sentri7 Pharmacy Surveillance is that we can build pretty much anything we want. It...
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When the vendor has something new, they are very good at sending out emails and showing us what they...
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The support people are very good at helping us when we need anything.
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Overall, our experience with Sentri7 Pharmacy Surveillance has been positive. We are able to write...
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We want Sentri7 Pharmacy Surveillance to be part of our long-term plans, but I don’t know if it will...
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We are frustrated with the lack of communication from Wolters Kluwer. We had to do a...
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Looking strictly at implementation projects rather than the communication around them, I would say...
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I believe there are some webinars I have attended that have shown new technology that would be nice,...
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I am not really sure where the gaps are with outcomes using Sentri7 Pharmacy Surveillance. There...
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Wolters Kluwer has been helpful in any situation that I have reached out to them about. I don’t know...
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The vendor provided information about the system, and that was very complete. The vendor's training...
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When the vendor gets suggestions that they think will be great for everyone, they will email us and...
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We were used to having issues with the system, but the vendor went out of their way to help us come...
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The solution doesn't integrate directly with our EMR. We have to go through a third-party interface....
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The solution is a great product for people whose current HIS systems don't have a clinical...
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The vendor has done a good job of integrating things during the COVID-19 pandemic and opioid crisis...
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The system performs the way that it is supposed to. It is reliable, and it rarely goes down. Once...
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There are some things that could be improved in the system, but I think that my satisfaction will...
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If I ask the vendor for certain reporting and want to know how many patients have been on a certain...
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All in all, we are pretty happy with the product’s performance. I get emails when the vendor does...
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Before and during the implementation, Wolters Kluwer was very professional. We had regular meetings...
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I could not be happier with Wolters Kluwer's support people. They are all very professional, and I...
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Unfortunately, the CPOE software that we use is a little outdated, so Sentri7 Pharmacy Surveillance...
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Some things in Sentri7 Pharmacy Surveillance could look nicer and be easier to use. The way that the...
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Sentri7 Pharmacy Surveillance isn't easy to use per se. The users should be at a certain level. Some...
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Out of all our pharmacy platforms, I use Sentri7 Pharmacy Surveillance the most. I love the product.
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Our clinical surveillance and record keeping used to be manual, but we decided that manual is no...
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