Sentri7 Pharmacy Surveillance
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Jackson Tate
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User Commentary

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Manager

I have had good support for Sentri7 Pharmacy Surveillance. I usually can work with somebody that...

Apr 2022
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Manager

Wolters Kluwer has new things but doesn't always think to bring those things to my attention. I...

Apr 2022
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Manager

Sentri7 Pharmacy Surveillance has been a really good value for us. It was considerably cheaper than...

Apr 2022
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Manager

I just went through an upgrade with Wolters Kluwer, and it was excellent. The vendor was very...

Apr 2022
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Manager

Wolters Kluwer does well with delivering new technology. It can be costly depending on how much we...

Apr 2022
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Director

When we call the vendor’s customer service people, their response time is longer than it used to be....

Apr 2022
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Director

I like the system’s ease of use and the customization abilities. We can customize and configure...

Apr 2022
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Manager

Early on in our implementation, we partnered with the vendor to build our program and work on...

Mar 2022
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Manager

We have been with Wolters Kluwer for quite some time, and we feel that their program has been very...

Mar 2022
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Manager

I am able to reach out to Wolters Kluwer's people when I have questions or need assistance. I have...

Mar 2022
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Manager

There have been times when we have either had some slowness with the program or a bug has taken it...

Mar 2022
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Director

The system definitely integrates well with things, but it requires a lot of upkeep.

Mar 2022
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Director

We don't have a lot of problems with the solution, but when we do have problems, it usually takes a...

Mar 2022
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Director

We have been looking at different systems, but right now, Sentri7 Pharmacy Surveillance is...

Mar 2022
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Director

The vendor expects too much from their customers. The system is an à la carte type of solution. The...

Mar 2022
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Manager

Sentri7 Pharmacy Surveillance is our workhorse product. We use it for drug mismatches and for our...

Mar 2022
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Manager

We would like to develop logic rules for the product. That way, if a patient experienced certain...

Mar 2022
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Manager

We have some concerns about the system's reporting capabilities and the fact that the system's...

Mar 2022
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Manager

Wolters Kluwer struggles to understand exactly what their customers' needs are. They are interested...

Mar 2022
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Manager

We have to go through 15 different tabs in the system to see whether a rule actually hit for a...

Mar 2022
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Manager

The vendor needs to continue to reach out to their customers for help to design a new user interface...

Mar 2022
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Manager

Wolters Kluwer is good at providing us with quarterly updates. All of their updates have been pretty...

Mar 2022
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Manager

When we need training, Wolters Kluwer has a lot of content that we can use to train. We meet with...

Mar 2022
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Manager

The vendor's updates are helpful, and the system is always current. The updates haven't affected me...

Mar 2022
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Manager

Wolters Kluwer's training is very adequate.

Mar 2022
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Manager

Sometimes, it takes Wolters Kluwer a few days to escalate things and figure out how to solve some of...

Mar 2022
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Manager

Wolters Kluwer does come out with new things, and they tell us when new functions are going to come...

Feb 2022
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Manager

I don't know how much we pay for the system, but we use it every day to do most of our work, so I...

Feb 2022
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Manager

We used to have a pharmacy software solution where the microdata wouldn't flow over correctly to the...

Feb 2022
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Manager

If we have needed something, we have reached out to the vendor for help. The support team has always...

Feb 2022
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Manager

The vendor reached out to see whether we had questions or needed training, but I basically knew how...

Feb 2022
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Manager

The account executives from Wolters Kluwer are responsive.

Feb 2022
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Manager

There are some integration issues with Sentri7 Pharmacy Surveillance and our EMR in terms of having...

Feb 2022
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Manager

I would like the depth of the reporting to be improved, and I would like to have more retrospective...

Feb 2022
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Manager

I like the ease of use of the interface of Sentri7 Pharmacy Surveillance. I like the dashboards...

Feb 2022
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Manager

The vendor doesn’t keep all their promises. When we asked for the medication management portion and...

Feb 2022
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Manager

Maybe things will be different with the new rules when the vendor does their new upgrade.

Feb 2022
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Manager

New customers should make sure they understand how to use Sentri7 Pharmacy Surveillance. They should...

Feb 2022
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Manager

We haven't had training since we initially started with the system, so I think Wolters Kluwer could...

Feb 2022
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Director

There was a time when the vendor said they would give us a discount, but later they said they could...

Feb 2022
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Director

The product’s implementation was very good. The vendor was very thorough and accessible. The...

Feb 2022
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Director

We haven't gotten any new technology from the vendor. We have had to buy the new technology that we...

Feb 2022
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Director

Unfortunately, Sentri7 Pharmacy Surveillance is not part of our long-term plans anymore. Our...

Feb 2022
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Director

I like the ease of use of Sentri7 Pharmacy Surveillance. We have learned how to build rules if the...

Feb 2022
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Director

When we switched over to the most recent version, the vendor gave a very extensive training. We were...

Feb 2022
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Director

The things that could be improved are more on our end than on the vendor's end. We didn't pay for...

Feb 2022
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Director

Wolters Kluwer is constantly coming up with new rules, and the click of a button gets them activated...

Feb 2022
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Manager

Wolters Kluwer's customer service people are very nice and timely. They are pretty top notch. They...

Feb 2022
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Manager

The product is fairly intuitive, but if we have questions about it, the vendor's people are always...

Feb 2022
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Manager

The vendor is very good about their analytics. We are able to extract the data that we want from the...

Feb 2022
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Manager

One thing that I would like to see in the system would be better integration options between the...

Feb 2022
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Director

The vendor’s support could improve with timeliness, but that is not a big issue. When we have a...

Feb 2022
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Director

When I was dealing with a certain issue, I went up the chain of the vendor's support a little, but...

Feb 2022
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Director

I can't think of anything that we need the product for that we are not using it for. I am really...

Feb 2022
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Director

In the past, a programmer from the vendor called to ask me some questions. The programmer knew our...

Feb 2022
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Director

There have been a few times where labs haven't crossed over into Sentri7 Pharmacy Surveillance. We...

Feb 2022
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Director

We have a lot of rules set up in the product that help us flag patients that meet certain criteria....

Feb 2022
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Director

In the future, we may merge with another organization. If their EMR has the functionality that...

Feb 2022
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Director

Sentri7 Pharmacy Surveillance is more flexible and configurable than another product. Sentri7...

Feb 2022
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Analyst/Coordinator

I am happy with the system, and the pharmacists are happy with it. The system helps our pharmacists...

Feb 2022
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Analyst/Coordinator

The product is part of our long-term plans unless something better comes along. Budget is another...

Feb 2022
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Analyst/Coordinator

The vendor doesn't keep all their promises. Our previous agent was absolutely great. With that...

Feb 2022
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Analyst/Coordinator

The vendor charges us as much as they can for every single thing. We recently asked the vendor to...

Feb 2022
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Analyst/Coordinator

The initial training we got was perfect, but I have nothing good to say about the ongoing training.

Feb 2022
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Analyst/Coordinator

The vendor isn't really supporting us. There is zero communication. All our requests go to our...

Feb 2022
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Manager

The last product upgrade we had was super helpful. It made things easier. But the implementation was...

Feb 2022
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Manager

Initially, the vendor did a lot of training, and it was spot on. There has not been very much...

Feb 2022
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Manager

The vendor is incredibly easy to work with regarding integration. They were adaptable to our other...

Feb 2022
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Manager

The product works well, but the vendor has recognized that they are a little behind on some of their...

Feb 2022
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Manager

I find the product to be incredibly easy. It does get updated information in terms of some of the...

Feb 2022
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Manager

The vendor's customer support hasn't been the same as it was in the past. They do solve our...

Feb 2022
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Manager

The vendor consistently sends messages when things are not working.

Feb 2022
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Manager

We may be with the product for a little while longer. We need to be able to still use the product...

Feb 2022
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Director

Sentri7 Pharmacy Surveillance is customer friendly. It has been fairly easy to train the staff on...

Feb 2022
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Director

I mainly deal with Wolters Kluwer's sales representatives and the individual technicians. I have no...

Feb 2022
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Manager

We didn't get specific training individually. Somebody trained one person, and then that person...

Feb 2022
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Manager

The integration with Sentri7 Pharmacy Surveillance works really well. The system keeps up with our...

Feb 2022
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Manager

Once users know how to use Sentri7 Pharmacy Surveillance, it is really handy. It is an overall good...

Feb 2022
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Manager

I didn't build any of the rules in Sentri7 Pharmacy Surveillance. Somebody else built the rules and...

Feb 2022
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Manager

Every time I call with a question or something that doesn't look right, somebody answers immediately...

Feb 2022
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Director

One strength of Sentri7 Pharmacy Surveillance is that we can build pretty much anything we want. It...

Feb 2022
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Director

When the vendor has something new, they are very good at sending out emails and showing us what they...

Feb 2022
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Director

The support people are very good at helping us when we need anything.

Feb 2022
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Manager

Overall, our experience with Sentri7 Pharmacy Surveillance has been positive. We are able to write...

Feb 2022
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Manager

We want Sentri7 Pharmacy Surveillance to be part of our long-term plans, but I don’t know if it will...

Feb 2022
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Manager

We are frustrated with the lack of communication from Wolters Kluwer. We had to do a...

Feb 2022
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Manager

Looking strictly at implementation projects rather than the communication around them, I would say...

Feb 2022
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Manager

I believe there are some webinars I have attended that have shown new technology that would be nice,...

Feb 2022
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Manager

I am not really sure where the gaps are with outcomes using Sentri7 Pharmacy Surveillance. There...

Feb 2022
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Manager

Wolters Kluwer has been helpful in any situation that I have reached out to them about. I don’t know...

Feb 2022
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Director

The vendor provided information about the system, and that was very complete. The vendor's training...

Nov 2021
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Manager

When the vendor gets suggestions that they think will be great for everyone, they will email us and...

Oct 2021
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Manager

We were used to having issues with the system, but the vendor went out of their way to help us come...

Oct 2021
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Manager

The solution doesn't integrate directly with our EMR. We have to go through a third-party interface....

Oct 2021
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Manager

The solution is a great product for people whose current HIS systems don't have a clinical...

Oct 2021
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Director

The vendor has done a good job of integrating things during the COVID-19 pandemic and opioid crisis...

Oct 2021
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Director

The system performs the way that it is supposed to. It is reliable, and it rarely goes down. Once...

Oct 2021
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Director

There are some things that could be improved in the system, but I think that my satisfaction will...

Oct 2021
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Manager

If I ask the vendor for certain reporting and want to know how many patients have been on a certain...

Sep 2021
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Manager

All in all, we are pretty happy with the product’s performance. I get emails when the vendor does...

Sep 2021
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Analyst/Coordinator

Before and during the implementation, Wolters Kluwer was very professional. We had regular meetings...

Jul 2021
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Analyst/Coordinator

I could not be happier with Wolters Kluwer's support people. They are all very professional, and I...

Jul 2021
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Analyst/Coordinator

Unfortunately, the CPOE software that we use is a little outdated, so Sentri7 Pharmacy Surveillance...

Jul 2021
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Analyst/Coordinator

Some things in Sentri7 Pharmacy Surveillance could look nicer and be easier to use. The way that the...

Jul 2021
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Analyst/Coordinator

Sentri7 Pharmacy Surveillance isn't easy to use per se. The users should be at a certain level. Some...

Jul 2021
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Analyst/Coordinator

Out of all our pharmacy platforms, I use Sentri7 Pharmacy Surveillance the most. I love the product.

Jul 2021
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Analyst/Coordinator

Our clinical surveillance and record keeping used to be manual, but we decided that manual is no...

Jul 2021
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