Commentary Summary
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User Commentary
Other Observations & Comments
There are a couple of things that I have requested from Wolters Kluwer, such as the ability to use...
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Functionality and Upgrades
For the most part, our time with Wolters Kluwer has been seamless. There are some new nuances in the...
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Functionality and Upgrades
When we open up clinical intervention documentation, we would like a bit more of a simple user...
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Functionality and Upgrades
We want a little more integration with Wolters Kluwer’s product. Also, the documentation or...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance does meet our needs for the most part because we are able to create...
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Service and Support
I have contacted Wolters Kluwer’s phone support team a couple of times, and I sort of get stuck in...
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Technology
If the product does have any scheduled downtime, we know pretty far in advance.
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Functionality and Upgrades
We like Sentri7 Pharmacy Surveillance’s real-time data. We get alerts in real time, and we take...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance has a bit of a learning curve because we set up rules and have to...
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Functionality and Upgrades
We had an instance of downtime recently where no one could get logged in, so we called Wolters...
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Relationship
We are considering leaving Wolters Kluwer, so our recommendation would not be as good as it would...
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Functionality and Upgrades
Wolters Kluwer periodically sends out communication to let us know when they are doing updates to...
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Functionality and Upgrades
The product gets live data from our EHR, and it does a good job of pulling current patient data from...
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Sales and Contracting
Wolters Kluwer is always emailing and trying to introduce new things and new platforms. That is good...
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Relationship
We requested having a resource assigned to assist with our current solution, look at our utilization...
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Technology
The rules are presented in the system inefficiently, and sometimes navigating through the webpages...
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Service and Support
The product allows us to make rules more easily and have preset rules that we can turn on or off....
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Service and Support
When we have issues, Wolters Kluwer is very prompt and helpful. Even if they can't solve the problem...
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Lessons Learned
I would tell a peer that Sentri7 Pharmacy Surveillance’s functionalities with our EMR have expanded...
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Functionality and Upgrades
I wasn't involved in the initial training, but we have done new things since then, and I feel like...
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Functionality and Upgrades
When we are going through the dashboard and reviewing items in Sentri7 Pharmacy Surveillance, it...
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Functionality and Upgrades
People that have used Sentri7 Pharmacy Surveillance more have learned how to build reports and are...
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Service and Support
Wolters Kluwer sends me emails about new webinars and functionalities, and those emails have been...
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Other Observations & Comments
There are a few rules I would like built for the system that have not been implemented, possibly...
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Implementation and Training
Sentri7 Pharmacy Surveillance has been very helpful. It was very easy to implement the system. The...
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Service and Support
When implementing new builds, Wolters Kluwer is very responsive and says we can email them anytime...
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Technology
There are issues every day with the functionalities. Most of our dissatisfaction comes from the...
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Functionality and Upgrades
Wolters Kluwer has done a good job of meeting with us and letting us know of different options....
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Functionality and Upgrades
Wolters Kluwer's system is pretty user friendly. We like the product because we have the freedom to...
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Functionality and Upgrades
Overall, we do like Sentri7 Pharmacy Surveillance, and we think it is useful for the pharmacy...
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Functionality and Upgrades
I love Sentri7 Pharmacy Surveillance. I like what it does, and I wish we used it more. We miss out...
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Functionality and Upgrades
Sometimes there are little glitches in the system. Wolters Kluwer also keeps focusing on different...
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Implementation and Training
Wolters Kluwer was incredibly thorough in their implementation, and their support is fantastic. We...
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Functionality and Upgrades
I would tell others that there are a ton of analytics they can get from Sentri7 Pharmacy...
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Implementation and Training
When we went live with Sentri7 Pharmacy Surveillance, we had support for validations and whatnot,...
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Implementation and Training
When Wolters Kluwer trained our people, they just did training on how to use the application. But we...
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Functionality and Upgrades
I absolutely love Sentri7 Pharmacy Surveillance. If anybody took it away from me, I would cry. I...
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Functionality and Upgrades
The fact that configuration updates are hardwired in Sentri7 Pharmacy Surveillance is a huge...
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Functionality and Upgrades
Wolters Kluwer keeps their promises. Some of the product's functionalities seem limited based on the...
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Implementation and Training
We can report antimicrobial use and antimicrobial resistance to NHSN. We were provided some...
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Implementation and Training
We train new people on Sentri7 Pharmacy Surveillance all of the time, and Sentri7 Pharmacy...
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Other Observations & Comments
Sentri7 Pharmacy Surveillance provides us a way to measure our success and outcomes, but I don't get...
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Relationship
Wolters Kluwer has kept all of their promises and has stepped up their game recently. They have...
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Relationship
The vendor has done a lot of coding in the background to get things in their surveillance...
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Functionality and Upgrades
The only thing I don't like about the product is that I can't compare myself to anyone. If I want to...
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Functionality and Upgrades
For the product, the tangible outcome is basically to create rules that help provide quality patient...
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Service and Support
Anytime I have called Wolters Kluwer, I have spoken with a human, so that has been good. The vendor...
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Technology
The way data is stored, managed, and transmitted is constantly changing, and Wolters Kluwer is...
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Functionality and Upgrades
When we started with Sentri7 Pharmacy Surveillance, I was able to build my own rules, add patients...
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Implementation and Training
Our initial training with Wolters Kluwer was really good. Anytime I interacted with them or had a...
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Relationship
We talk with Wolters Kluwer when we notice changes to the dashboard, and they tell us that those...
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ROI / Cost
Sentri7 Pharmacy Surveillance definitely drives tangible outcomes because we can see cost savings in...
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ROI / Cost
We can use the Sentri7 Pharmacy Surveillance dashboard and these tools in order to become The Joint...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance is a very good product, and we have upgraded things that have really...
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Relationship
Anytime I have an issue or even a question for Wolters Kluwer, I can pick up the phone and call the...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance does well in assisting pharmacists with their clinical initiatives....
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Implementation and Training
I had to do minimal training for anyone utilizing Sentri7 Pharmacy Surveillance. Wolters Kluwer gave...
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Relationship
As a user, I haven't heard anything from Wolters Kluwer for quite some time. They could improve by...
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Implementation and Training
Wolters Kluwer’s time to implementation is a little slow. When they were going to do a certain...
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Lessons Learned
I would tell another provider that they just have to weigh the cost versus the benefit of Sentri7...
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Technology
Sentri7 Pharmacy Surveillance is a good and robust system. The data mining part is really good. I...
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Functionality and Upgrades
The best things about Sentri7 Pharmacy Surveillance are the system's ease of use and how we can...
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Other Observations & Comments
There is a high probability that we will be moving to another vendor and replacing Sentri7 Pharmacy...
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ROI / Cost
Sentri7 Pharmacy Surveillance makes us extract problems efficiently. The solution gives us...
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Interfacing and Integration
We are having an issue integrating a new program that we recently purchased into Sentri7 Pharmacy...
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Functionality and Upgrades
The pharmacy portion is very good, and the data can flow into Sentri7 Pharmacy Surveillance and be...
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Functionality and Upgrades
We can track how many interventions are done, and that is very helpful. We can associate soft costs...
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Functionality and Upgrades
I would tell anyone looking at Wolters Kluwer's system that it is customizable and easy to use. I...
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Service and Support
Wolters Kluwer has great support, and the software system is great; the vendor doesn't need to make...
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ROI / Cost
Sentri7 Pharmacy Surveillance saves my staff a lot of work in the morning when they come in. They...
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Functionality and Upgrades
The data production within Sentri7 Pharmacy Surveillance is great, along with the analytics...
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Functionality and Upgrades
Some of the analytics options within the system can be cumbersome because the system takes a long...
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Service and Support
We have not been impressed with Sentri7 Pharmacy Surveillance’s pain management module. It has a lot...
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Implementation and Training
I am not very impressed with Wolters Kluwer's implementations. When we initially went live and...
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Service and Support
Wolters Kluwer promotes a 24-hour customer service line by saying that someone is always there to...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance captures information about specific patient populations that we want...
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Functionality and Upgrades
When it comes to the analytics piece of Sentri7 Pharmacy Surveillance, that is where we get a lot of...
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Other Observations & Comments
I mostly work with the people who do the training or the people who build things in the system, so I...
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Implementation and Training
We need more education on what is coming out. Having weekly education to help stimulate our...
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ROI / Cost
Wolters Kluwer has changed their pricing strategies. I was very pleased with the pricing we got when...
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Implementation and Training
Wolters Kluwer’s training is middle of the road. The vendor is responsive when I ask for training.
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Interfacing and Integration
There are some things with integrations that the vendor can't impact, but they do try and work with...
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Relationship
My customer success manager is on the ball whenever I reach out for anything. I get same-day...
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Service and Support
Support from Wolters Kluwer is a bit challenging. Sometimes the vendor’s technical support staff...
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Service and Support
I have never contacted Wolters Kluwer with something that they didn't quickly fix or get back to me...
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Functionality and Upgrades
The best thing about Sentri7 Pharmacy Surveillance is its efficiency. It allows me to pull patients...
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Service and Support
Wolters Kluwer was on top of everything when we had to integrate more hospitals into Sentri7...
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Interfacing and Integration
Sentri7 Pharmacy Surveillance has a lot of cool features. For example, it integrates with our dosing...
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Technology
There is always room for improvement regarding more integration and more technology as healthcare...
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Functionality and Upgrades
There can be some alert fatigue, possibly because some activations fire that probably don’t need to....
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Service and Support
The vendor has been very responsive any time I have had a question or have sought assistance on...
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Functionality and Upgrades
I like how Sentri7 Pharmacy Surveillance allows us to streamline our workflow priority so that the...
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Implementation and Training
I get emails all the time from the vendor about updates, new products, or training on how to...
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ROI / Cost
Once, when we were upgrading our third-party system, we needed Wolters Kluwer to make some changes...
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Service and Support
We could use more training on the things that have changed over the years in the upgrades. When we...
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Relationship
We like working with the vendor, and their customer service is really good. The training was well...
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Sales and Contracting
Wolters Kluwer continues to be innovative. They have updated their program, and it allows us to run...
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Service and Support
Compared to all of the support calls we have had with other vendors, Wolters Kluwer’s support is on...
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Functionality and Upgrades
I would absolutely recommend Sentri7 Pharmacy Surveillance. The analytics dashboard is user friendly...
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Functionality and Upgrades
We need to be able to close interventions after discharge in a batch method in Sentri7 Pharmacy...
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ROI / Cost
I don’t want to say flat out that Wolters Kluwer charges for every little thing, but we tried to add...
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Interfacing and Integration
One of Sentri7 Pharmacy Surveillance’s positives is that it is very easy to integrate....
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance is very user friendly and customizable, but that also depends on the...
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ROI / Cost
The customer service for Sentri7 Pharmacy Surveillance has always been good with regard to...
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Functionality and Upgrades
I think that most products in the market are able to compile patient data, but Sentri7 Pharmacy...
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Functionality and Upgrades
The product helps us decrease medication errors. If there is an error that happens at a hospital,...
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Functionality and Upgrades
Wolters Kluwer's platform is easy to use. Once our new employees get an idea of what they are...
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Relationship
In our calls with Wolters Kluwer, one of their team members is able to answer our questions when we...
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Functionality and Upgrades
I like the system's reports and antibiogram functions. We can do reports and document interventions...
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Implementation and Training
The vendor does their customers' initial education on the system, but it would be nice to have the...
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Functionality and Upgrades
Building rules is pretty good and easy to do in the system, and we can customize the system to our...
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ROI / Cost
Wolters Kluwer charges us for add-ons that give us some physician-specific data. The vendor also has...
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Functionality and Upgrades
Our biggest frustration with the solution is that we have to do double documentation because the...
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Functionality and Upgrades
The solution is easy for new users to pick up. I give our new staff members a half hour to run...
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Relationship
The vendor is good to work with when it comes to training or dealing with issues.
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Functionality and Upgrades
The main benefit of using the system is that it allows us to identify things without going through...
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Relationship
My experience with Wolters Kluwer has been really positive. They offer support when needed, and the...
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Future Outlook
Sentri7 Pharmacy Surveillance is not part of our long-term plans. We are moving to a new product,...
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Functionality and Upgrades
The product has beautiful graphs and dashboards, but we can't tweak them at all. If those were...
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Implementation and Training
Wolters Kluwer has training sessions, but I would like the vendor to integrate more of the sessions...
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ROI / Cost
There are some updates coming out for Sentri7 Pharmacy Surveillance; the vendor is doing a lot to...
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Service and Support
The support team from Wolters Kluwer is very responsive to our questions and IT needs. They are...
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Technology
Sentri7 Pharmacy Surveillance is up-to-date with current guidelines. The system is reliable, and we...
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Other Observations & Comments
As with anything else, the amount of productivity we can have with the system will decline over time...
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Functionality and Upgrades
I want to enhance the product's actual dashboard and software. I want the dashboard to be a little...
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Functionality and Upgrades
Everything is pretty great with Sentri7 Pharmacy Surveillance. I like the analytic system. We are a...
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Functionality and Upgrades
Wolters Kluwer's system is pretty good with quality reporting. The product makes it easier for me to...
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Functionality and Upgrades
We have seen outcomes in acute situations where a drug interaction or something has affected a...
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Service and Support
I have had good support for Sentri7 Pharmacy Surveillance. I usually can work with somebody that...
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Relationship
Wolters Kluwer has new things but doesn't always think to bring those things to my attention. I...
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ROI / Cost
Sentri7 Pharmacy Surveillance has been a really good value for us. It was considerably cheaper than...
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Functionality and Upgrades
I just went through an upgrade with Wolters Kluwer, and it was excellent. The vendor was very...
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Functionality and Upgrades
Wolters Kluwer does well with delivering new technology. It can be costly depending on how much we...
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Service and Support
When we call the vendor’s customer service people, their response time is longer than it used to be....
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Functionality and Upgrades
I like the system’s ease of use and the customization abilities. We can customize and configure...
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