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Sentri7 Pharmacy Surveillance Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Relationship

Sentri7 Pharmacy Surveillance is fairly reliable and works well with our system. We have routine...

Jul 2024
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Manager

Loyalty

I'm not really aware of any recent upgrades for Sentri7 Pharmacy Surveillance. There have been a...

Jul 2024
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Manager

Product, Value

I would tell others looking at Sentri7 Pharmacy Surveillance that the product does what it says it...

Jul 2024
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Director

Product

There are some duplication strategies in Sentri7 Pharmacy Surveillance that I feel Wolters Kluwer...

Jun 2024
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Director

Product

Sentri7 Pharmacy Surveillance is very customizable, and it gives good analytics and metrics. It is...

Jun 2024
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Director

Relationship

Wolters Kluwer is very responsive. When we have issues with single sign-on not working or when...

Jun 2024
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Director

Relationship, Product

Wolters Kluwer has some proprietary information that they don't share. I understand not wanting to...

Jun 2024
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Manager

Operations, Product

We tried to implement a new dosing program in the past. We had some problems with doses crossing...

Apr 2024
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Manager

Product

Overall, the system is pretty simple for end users. It is a good program. It serves the purpose that...

Apr 2024
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Manager

Relationship, Operations

Wolters Kluwer is really good at responding to us when we have questions or need help. They helped...

Apr 2024
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Manager

Product, Value

Something that the system really helps us out with is our antibiotic stewardship program. The system...

Apr 2024
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Manager

Product, Value

I don't think that I would buy Sentri7 Pharmacy Surveillance again. I might compare it to some other...

Apr 2024
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Analyst/Coordinator

Relationship

Wolters Kluwer is always available. When we reach out, we get a very quick response. I email or...

Mar 2024
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Analyst/Coordinator

Operations, Product, Value

Sentri7 Pharmacy Surveillance has transformed our clinical workflow. I know there are other products...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

Wolters Kluwer’s support is so good it rates off the chart. And they do a really good job on the...

Mar 2024
||
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Director

Culture, Value

Wolters Kluwer’s prices have constantly climbed up, and for the price, we may not be getting the...

Mar 2024
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Director

Operations, Product

Some of the upgrades for the Sentri7 Pharmacy Surveillance tool were good, while others were bad....

Mar 2024
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(0)
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Director

Relationship, Operations

Wolters Kluwer is always sending emails about certain training, webinars, or hosting. Their customer...

Mar 2024
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Manager

Relationship

I like that we are able to submit our NHSN data through Sentri7 Pharmacy Surveillance for...

Mar 2024
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Manager

Product

With Sentri7 Pharmacy Surveillance, we have all the rules and functions. From an infectious disease...

Mar 2024
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Manager

Relationship

With Wolters Kluwer, the communication was pretty good, especially initially. If we are implementing...

Mar 2024
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Manager

Relationship

It would be interesting if the vendor engaged some of their large or long-term users in feedback...

Mar 2024
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Manager

Product

The product’s ability to allow us to focus on specific patient issues and concerns in a proactive...

Mar 2024
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(0)
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Manager

Product, Value

Sentri7 Pharmacy Surveillance gives us a very streamlined approach to what I call actionable items...

Mar 2024
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Manager

Product

The interoperability would be enhanced if Sentri7 Pharmacy Surveillance lived more inside Epic....

Mar 2024
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Manager

Relationship, Product

We had some events over the last year where upgrades and enhancements were done, and immediately...

Mar 2024
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Manager

Product

Sentri7 Pharmacy Surveillance's biggest strength is real-time clinical intervention and the ability...

Mar 2024
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Manager

Product

I would like to see some product enhancements in Sentri7 Pharmacy Surveillance to the writing logic...

Mar 2024
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Manager

Value

We get a lot of fees from Wolters Kluwer anytime we do something different in Sentri7 Pharmacy...

Mar 2024
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(0)
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Manager

Product

We use Sentri7 Pharmacy Surveillance to supplement where our EHR lacks in order to help catch...

Feb 2024
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Manager

Product

Some of the rules in Sentri7 Pharmacy Surveillance don't play very well with our EHR’s...

Feb 2024
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(0)
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Manager

Loyalty, Value

Sentri7 Pharmacy Surveillance is a little pricey. That is why we are unfortunately having to switch...

Feb 2024
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Manager

Operations, Product

For the rule building users, the concepts are sometimes a bit challenging in terms of building the...

Feb 2024
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Manager

Relationship

We have had a couple of rules break and have asked questions to the vendor’s support people, and...

Feb 2024
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(0)
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Manager

Operations

When the system had an upgrade and we had training, there were some issues with some of the rules,...

Feb 2024
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Director

Loyalty

I would absolutely buy Sentri7 Pharmacy Surveillance again. I love it. We monitor our interventions...

Feb 2024
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Director

Product

Sentri7 Pharmacy Surveillance is fairly self-explanatory. My staff uses it well. It is really pretty...

Feb 2024
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Director

Relationship

Wolters Kluwer keeps all their promises. They have been great that way. And Wolters Kluwer has good...

Feb 2024
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(0)
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Director

Operations

Wolters Kluwer’s website has webinars that we can sign up for, and that is great. If we want a...

Feb 2024
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(0)
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Manager

Product

The pros of Sentri7 Pharmacy Surveillance are the ease of job sharing and the ease of handoffs and...

Feb 2024
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(0)
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Manager

Product

Wolters Kluwer recently standardized their rural library, and the way the rules interact with the...

Nov 2023
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Manager

Culture, Value

Wolters Kluwer is specific. They do things more à la carte, so they have tried to get us to purchase...

Nov 2023
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Manager

Relationship

Wolters Kluwer is helping us with our daily work, and the customer service team is great; they are...

Nov 2023
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(0)
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Analyst/Coordinator

Operations, Product

In a recent upgrade, the vendor switched the rules management feature, and we had to go in and build...

Oct 2023
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(0)
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Analyst/Coordinator

Product

To use the product, the vendor had us split our organization into pieces that had been using it...

Oct 2023
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(0)
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Analyst/Coordinator

Product

The product works well for my purposes, but it is still sluggish, and the analytics feature isn’t...

Oct 2023
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(0)
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Analyst/Coordinator

Product

Sentri7 Pharmacy Surveillance isn’t the easiest product; there are some things that get people...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

We haven't had to reach out to the vendor in a while, but in the past, it was difficult to find who...

Oct 2023
||
(0)
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Director

Product

With Sentri7 Pharmacy Surveillance, our experience has been really good. Some of the system's...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Wolters Kluwer is really good with training. All of the vendor's staff members have been trained to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With Sentri7 Pharmacy Surveillance, we get real-time surveillance information. That helps us improve...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Value

The vendor has an opioid stewardship that just came out; I figured once a customer is in, then they...

Sep 2023
||
(0)
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Director

Operations

Wolters Kluwer tends to fly a little fast through their training with people who are trying to sit...

Sep 2023
||
(0)
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Director

Product

Sentri7 Pharmacy Surveillance works well, and we can see that it does talk to our electronic health...

Sep 2023
||
(0)
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Director

Product

Sentri7 Pharmacy Surveillance works well and as expected.

Aug 2023
||
(0)
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Director

Relationship

Wolters Kluwer provides a team of customer service support folks that we work closely with to...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

There was a glitch in one of the calculation tools in Sentri7 Pharmacy Surveillance where if we...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Sentri7 Pharmacy Surveillance is pretty easy to use, but the outcomes depend on what part of the...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Sometimes Sentri7 Pharmacy Surveillance is a little slow and buggy, but I think anything that runs...

Aug 2023
||
(0)
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Analyst/Coordinator

Value

I think we get what we are paying for with Sentri7 Pharmacy Surveillance, but Wolters Kluwer's...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We are changing products and not renewing our contract with Wolters Kluwer. We have had several...

Aug 2023
||
(0)
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Manager

Product, Value

There is no direct interaction between patients on Sentri7 Pharmacy Surveillance, but the solution...

Aug 2023
||
(0)
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Manager

Operations

The implementation of the product went very well, and the vendor was on top of it. The project...

Aug 2023
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