Sentri7 Pharmacy Surveillance
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Implementation and Training
When we went live with Sentri7 Pharmacy Surveillance, we had support for validations and whatnot,...
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Implementation and Training
When Wolters Kluwer trained our people, they just did training on how to use the application. But we...
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Functionality and Upgrades
I absolutely love Sentri7 Pharmacy Surveillance. If anybody took it away from me, I would cry. I...
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Functionality and Upgrades
The fact that configuration updates are hardwired in Sentri7 Pharmacy Surveillance is a huge...
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Functionality and Upgrades
Wolters Kluwer keeps their promises. Some of the product's functionalities seem limited based on the...
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Implementation and Training
We can report antimicrobial use and antimicrobial resistance to NHSN. We were provided some...
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Implementation and Training
We train new people on Sentri7 Pharmacy Surveillance all of the time, and Sentri7 Pharmacy...
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Other Observations & Comments
Sentri7 Pharmacy Surveillance provides us a way to measure our success and outcomes, but I don't get...
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Relationship
Wolters Kluwer has kept all of their promises and has stepped up their game recently. They have...
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Relationship
The vendor has done a lot of coding in the background to get things in their surveillance...
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Functionality and Upgrades
The only thing I don't like about the product is that I can't compare myself to anyone. If I want to...
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Functionality and Upgrades
For the product, the tangible outcome is basically to create rules that help provide quality patient...
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Service and Support
Anytime I have called Wolters Kluwer, I have spoken with a human, so that has been good. The vendor...
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Technology
The way data is stored, managed, and transmitted is constantly changing, and Wolters Kluwer is...
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Functionality and Upgrades
When we started with Sentri7 Pharmacy Surveillance, I was able to build my own rules, add patients...
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Implementation and Training
Our initial training with Wolters Kluwer was really good. Anytime I interacted with them or had a...
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Relationship
We talk with Wolters Kluwer when we notice changes to the dashboard, and they tell us that those...
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ROI / Cost (care and feeding)
Sentri7 Pharmacy Surveillance definitely drives tangible outcomes because we can see cost savings in...
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ROI / Cost (care and feeding)
We can use the Sentri7 Pharmacy Surveillance dashboard and these tools in order to become The Joint...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance is a very good product, and we have upgraded things that have really...
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Relationship
Anytime I have an issue or even a question for Wolters Kluwer, I can pick up the phone and call the...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance does well in assisting pharmacists with their clinical initiatives....
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Implementation and Training
I had to do minimal training for anyone utilizing Sentri7 Pharmacy Surveillance. Wolters Kluwer gave...
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Relationship
As a user, I haven't heard anything from Wolters Kluwer for quite some time. They could improve by...
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Implementation and Training
Wolters Kluwer’s time to implementation is a little slow. When they were going to do a certain...
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Lessons Learned
I would tell another provider that they just have to weigh the cost versus the benefit of Sentri7...
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Technology
Sentri7 Pharmacy Surveillance is a good and robust system. The data mining part is really good. I...
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Functionality and Upgrades
The best things about Sentri7 Pharmacy Surveillance are the system's ease of use and how we can...
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Other Observations & Comments
There is a high probability that we will be moving to another vendor and replacing Sentri7 Pharmacy...
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ROI / Cost (care and feeding)
Sentri7 Pharmacy Surveillance makes us extract problems efficiently. The solution gives us...
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Interfacing and Integration
We are having an issue integrating a new program that we recently purchased into Sentri7 Pharmacy...
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Functionality and Upgrades
The pharmacy portion is very good, and the data can flow into Sentri7 Pharmacy Surveillance and be...
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Functionality and Upgrades
We can track how many interventions are done, and that is very helpful. We can associate soft costs...
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Functionality and Upgrades
I would tell anyone looking at Wolters Kluwer's system that it is customizable and easy to use. I...
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Service and Support
Wolters Kluwer has great support, and the software system is great; the vendor doesn't need to make...
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ROI / Cost (care and feeding)
Sentri7 Pharmacy Surveillance saves my staff a lot of work in the morning when they come in. They...
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Functionality and Upgrades
The data production within Sentri7 Pharmacy Surveillance is great, along with the analytics...
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Functionality and Upgrades
Some of the analytics options within the system can be cumbersome because the system takes a long...
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Service and Support
We have not been impressed with Sentri7 Pharmacy Surveillance’s pain management module. It has a lot...
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Implementation and Training
I am not very impressed with Wolters Kluwer's implementations. When we initially went live and...
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Service and Support
Wolters Kluwer promotes a 24-hour customer service line by saying that someone is always there to...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance captures information about specific patient populations that we want...
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Functionality and Upgrades
When it comes to the analytics piece of Sentri7 Pharmacy Surveillance, that is where we get a lot of...
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Other Observations & Comments
I mostly work with the people who do the training or the people who build things in the system, so I...
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Implementation and Training
We need more education on what is coming out. Having weekly education to help stimulate our...
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ROI / Cost (care and feeding)
Wolters Kluwer has changed their pricing strategies. I was very pleased with the pricing we got when...
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Implementation and Training
Wolters Kluwer’s training is middle of the road. The vendor is responsive when I ask for training.
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Interfacing and Integration
There are some things with integrations that the vendor can't impact, but they do try and work with...
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Relationship
My customer success manager is on the ball whenever I reach out for anything. I get same-day...
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Service and Support
Support from Wolters Kluwer is a bit challenging. Sometimes the vendor’s technical support staff...
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Service and Support
I have never contacted Wolters Kluwer with something that they didn't quickly fix or get back to me...
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Functionality and Upgrades
The best thing about Sentri7 Pharmacy Surveillance is its efficiency. It allows me to pull patients...
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Service and Support
Wolters Kluwer was on top of everything when we had to integrate more hospitals into Sentri7...
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Interfacing and Integration
Sentri7 Pharmacy Surveillance has a lot of cool features. For example, it integrates with our dosing...
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Technology
There is always room for improvement regarding more integration and more technology as healthcare...
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Functionality and Upgrades
There can be some alert fatigue, possibly because some activations fire that probably don’t need to....
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Service and Support
The vendor has been very responsive any time I have had a question or have sought assistance on...
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Functionality and Upgrades
I like how Sentri7 Pharmacy Surveillance allows us to streamline our workflow priority so that the...
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Implementation and Training
I get emails all the time from the vendor about updates, new products, or training on how to...
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ROI / Cost (care and feeding)
Once, when we were upgrading our third-party system, we needed Wolters Kluwer to make some changes...
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Service and Support
We could use more training on the things that have changed over the years in the upgrades. When we...
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Relationship
We like working with the vendor, and their customer service is really good. The training was well...
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Sales and Contracting
Wolters Kluwer continues to be innovative. They have updated their program, and it allows us to run...
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Service and Support
Compared to all of the support calls we have had with other vendors, Wolters Kluwer’s support is on...
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Functionality and Upgrades
I would absolutely recommend Sentri7 Pharmacy Surveillance. The analytics dashboard is user friendly...
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Functionality and Upgrades
We need to be able to close interventions after discharge in a batch method in Sentri7 Pharmacy...
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ROI / Cost (care and feeding)
I don’t want to say flat out that Wolters Kluwer charges for every little thing, but we tried to add...
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Interfacing and Integration
One of Sentri7 Pharmacy Surveillance’s positives is that it is very easy to integrate....
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance is very user friendly and customizable, but that also depends on the...
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ROI / Cost (care and feeding)
The customer service for Sentri7 Pharmacy Surveillance has always been good with regard to...
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Functionality and Upgrades
I think that most products in the market are able to compile patient data, but Sentri7 Pharmacy...
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Functionality and Upgrades
The product helps us decrease medication errors. If there is an error that happens at a hospital,...
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Functionality and Upgrades
Wolters Kluwer's platform is easy to use. Once our new employees get an idea of what they are...
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Relationship
In our calls with Wolters Kluwer, one of their team members is able to answer our questions when we...
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Functionality and Upgrades
I like the system's reports and antibiogram functions. We can do reports and document interventions...
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Implementation and Training
The vendor does their customers' initial education on the system, but it would be nice to have the...
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Functionality and Upgrades
Building rules is pretty good and easy to do in the system, and we can customize the system to our...
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ROI / Cost (care and feeding)
Wolters Kluwer charges us for add-ons that give us some physician-specific data. The vendor also has...
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Functionality and Upgrades
Our biggest frustration with the solution is that we have to do double documentation because the...
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Functionality and Upgrades
The solution is easy for new users to pick up. I give our new staff members a half hour to run...
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Relationship
The vendor is good to work with when it comes to training or dealing with issues.
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Functionality and Upgrades
The main benefit of using the system is that it allows us to identify things without going through...
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Relationship
My experience with Wolters Kluwer has been really positive. They offer support when needed, and the...
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Future Outlook
Sentri7 Pharmacy Surveillance is not part of our long-term plans. We are moving to a new product,...
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Functionality and Upgrades
The product has beautiful graphs and dashboards, but we can't tweak them at all. If those were...
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Implementation and Training
Wolters Kluwer has training sessions, but I would like the vendor to integrate more of the sessions...
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ROI / Cost (care and feeding)
There are some updates coming out for Sentri7 Pharmacy Surveillance; the vendor is doing a lot to...
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Service and Support
The support team from Wolters Kluwer is very responsive to our questions and IT needs. They are...
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Technology
Sentri7 Pharmacy Surveillance is up-to-date with current guidelines. The system is reliable, and we...
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Other Observations & Comments
As with anything else, the amount of productivity we can have with the system will decline over time...
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Functionality and Upgrades
I want to enhance the product's actual dashboard and software. I want the dashboard to be a little...
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Functionality and Upgrades
Everything is pretty great with Sentri7 Pharmacy Surveillance. I like the analytic system. We are a...
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Functionality and Upgrades
Wolters Kluwer's system is pretty good with quality reporting. The product makes it easier for me to...
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Functionality and Upgrades
We have seen outcomes in acute situations where a drug interaction or something has affected a...
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Service and Support
I have had good support for Sentri7 Pharmacy Surveillance. I usually can work with somebody that...
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Relationship
Wolters Kluwer has new things but doesn't always think to bring those things to my attention. I...
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ROI / Cost (care and feeding)
Sentri7 Pharmacy Surveillance has been a really good value for us. It was considerably cheaper than...
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Functionality and Upgrades
I just went through an upgrade with Wolters Kluwer, and it was excellent. The vendor was very...
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Functionality and Upgrades
Wolters Kluwer does well with delivering new technology. It can be costly depending on how much we...
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Service and Support
When we call the vendor’s customer service people, their response time is longer than it used to be....
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Functionality and Upgrades
I like the system’s ease of use and the customization abilities. We can customize and configure...
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Relationship
Early on in our implementation, we partnered with the vendor to build our program and work on...
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ROI / Cost (care and feeding)
We have been with Wolters Kluwer for quite some time, and we feel that their program has been very...
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Service and Support
I am able to reach out to Wolters Kluwer's people when I have questions or need assistance. I have...
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Technology
There have been times when we have either had some slowness with the program or a bug has taken it...
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Lessons Learned
The system definitely integrates well with things, but it requires a lot of upkeep.
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Relationship
We don't have a lot of problems with the solution, but when we do have problems, it usually takes a...
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Future Outlook
We have been looking at different systems, but right now, Sentri7 Pharmacy Surveillance is...
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Relationship
The vendor expects too much from their customers. The system is an à la carte type of solution. The...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance is our workhorse product. We use it for drug mismatches and for our...
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Other Observations & Comments
We would like to develop logic rules for the product. That way, if a patient experienced certain...
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Functionality and Upgrades
We have some concerns about the system's reporting capabilities and the fact that the system's...
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Interfacing and Integration
Wolters Kluwer struggles to understand exactly what their customers' needs are. They are interested...
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Functionality and Upgrades
We have to go through 15 different tabs in the system to see whether a rule actually hit for a...
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Future Outlook
The vendor needs to continue to reach out to their customers for help to design a new user interface...
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Functionality and Upgrades
Wolters Kluwer is good at providing us with quarterly updates. All of their updates have been pretty...
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Implementation and Training
When we need training, Wolters Kluwer has a lot of content that we can use to train. We meet with...
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Functionality and Upgrades
The vendor's updates are helpful, and the system is always current. The updates haven't affected me...
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Implementation and Training
Wolters Kluwer's training is very adequate.
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Service and Support
Sometimes, it takes Wolters Kluwer a few days to escalate things and figure out how to solve some of...
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Relationship
Wolters Kluwer does come out with new things, and they tell us when new functions are going to come...
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ROI / Cost (care and feeding)
I don't know how much we pay for the system, but we use it every day to do most of our work, so I...
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Functionality and Upgrades
We used to have a pharmacy software solution where the microdata wouldn't flow over correctly to the...
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Service and Support
If we have needed something, we have reached out to the vendor for help. The support team has always...
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Implementation and Training
The vendor reached out to see whether we had questions or needed training, but I basically knew how...
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Service and Support
The account executives from Wolters Kluwer are responsive.
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Interfacing and Integration
There are some integration issues with Sentri7 Pharmacy Surveillance and our EMR in terms of having...
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Functionality and Upgrades
I would like the depth of the reporting to be improved, and I would like to have more retrospective...
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Functionality and Upgrades
I like the ease of use of the interface of Sentri7 Pharmacy Surveillance. I like the dashboards...
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Relationship
The vendor doesn’t keep all their promises. When we asked for the medication management portion and...
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Future Outlook
Maybe things will be different with the new rules when the vendor does their new upgrade.
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Lessons Learned
New customers should make sure they understand how to use Sentri7 Pharmacy Surveillance. They should...
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Implementation and Training
We haven't had training since we initially started with the system, so I think Wolters Kluwer could...
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Relationship
There was a time when the vendor said they would give us a discount, but later they said they could...
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Implementation and Training
The product’s implementation was very good. The vendor was very thorough and accessible. The...
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Service and Support
We haven't gotten any new technology from the vendor. We have had to buy the new technology that we...
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Future Outlook
Unfortunately, Sentri7 Pharmacy Surveillance is not part of our long-term plans anymore. Our...
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Functionality and Upgrades
I like the ease of use of Sentri7 Pharmacy Surveillance. We have learned how to build rules if the...
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Implementation and Training
When we switched over to the most recent version, the vendor gave a very extensive training. We were...
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Other Observations & Comments
The things that could be improved are more on our end than on the vendor's end. We didn't pay for...
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Technology
Wolters Kluwer is constantly coming up with new rules, and the click of a button gets them activated...
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Service and Support
Wolters Kluwer's customer service people are very nice and timely. They are pretty top notch. They...
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Functionality and Upgrades
The product is fairly intuitive, but if we have questions about it, the vendor's people are always...
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Functionality and Upgrades
The vendor is very good about their analytics. We are able to extract the data that we want from the...
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Interfacing and Integration
One thing that I would like to see in the system would be better integration options between the...
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Service and Support
The vendor’s support could improve with timeliness, but that is not a big issue. When we have a...
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Relationship
When I was dealing with a certain issue, I went up the chain of the vendor's support a little, but...
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Functionality and Upgrades
I can't think of anything that we need the product for that we are not using it for. I am really...
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Service and Support
In the past, a programmer from the vendor called to ask me some questions. The programmer knew our...
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Functionality and Upgrades
There have been a few times where labs haven't crossed over into Sentri7 Pharmacy Surveillance. We...
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ROI / Cost (care and feeding)
We have a lot of rules set up in the product that help us flag patients that meet certain criteria....
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ROI / Cost (care and feeding)
In the future, we may merge with another organization. If their EMR has the functionality that...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance is more flexible and configurable than another product. Sentri7...
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Functionality and Upgrades
I am happy with the system, and the pharmacists are happy with it. The system helps our pharmacists...
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Future Outlook
The product is part of our long-term plans unless something better comes along. Budget is another...
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Service and Support
The vendor doesn't keep all their promises. Our previous agent was absolutely great. With that...
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ROI / Cost (care and feeding)
The vendor charges us as much as they can for every single thing. We recently asked the vendor to...
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Implementation and Training
The initial training we got was perfect, but I have nothing good to say about the ongoing training.
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Service and Support
The vendor isn't really supporting us. There is zero communication. All our requests go to our...
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Implementation and Training
The last product upgrade we had was super helpful. It made things easier. But the implementation was...
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Implementation and Training
Initially, the vendor did a lot of training, and it was spot on. There has not been very much...
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Interfacing and Integration
The vendor is incredibly easy to work with regarding integration. They were adaptable to our other...
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Functionality and Upgrades
The product works well, but the vendor has recognized that they are a little behind on some of their...
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Functionality and Upgrades
I find the product to be incredibly easy. It does get updated information in terms of some of the...
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Service and Support
The vendor's customer support hasn't been the same as it was in the past. They do solve our...
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Relationship
The vendor consistently sends messages when things are not working.
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Future Outlook
We may be with the product for a little while longer. We need to be able to still use the product...
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Functionality and Upgrades
Sentri7 Pharmacy Surveillance is customer friendly. It has been fairly easy to train the staff on...
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Relationship
I mainly deal with Wolters Kluwer's sales representatives and the individual technicians. I have no...
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Implementation and Training
We didn't get specific training individually. Somebody trained one person, and then that person...
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Interfacing and Integration
The integration with Sentri7 Pharmacy Surveillance works really well. The system keeps up with our...
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Functionality and Upgrades
Once users know how to use Sentri7 Pharmacy Surveillance, it is really handy. It is an overall good...
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Implementation and Training
I didn't build any of the rules in Sentri7 Pharmacy Surveillance. Somebody else built the rules and...
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Service and Support
Every time I call with a question or something that doesn't look right, somebody answers immediately...
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Functionality and Upgrades
One strength of Sentri7 Pharmacy Surveillance is that we can build pretty much anything we want. It...
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Relationship
When the vendor has something new, they are very good at sending out emails and showing us what they...
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Service and Support
The support people are very good at helping us when we need anything.
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Functionality and Upgrades
Overall, our experience with Sentri7 Pharmacy Surveillance has been positive. We are able to write...
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Future Outlook
We want Sentri7 Pharmacy Surveillance to be part of our long-term plans, but I don’t know if it will...
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Relationship
We are frustrated with the lack of communication from Wolters Kluwer. We had to do a...
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Implementation and Training
Looking strictly at implementation projects rather than the communication around them, I would say...
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Other Observations & Comments
I believe there are some webinars I have attended that have shown new technology that would be nice,...
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Functionality and Upgrades
I am not really sure where the gaps are with outcomes using Sentri7 Pharmacy Surveillance. There...
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Service and Support
Wolters Kluwer has been helpful in any situation that I have reached out to them about. I don’t know...
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