Sentri7 Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
Wolters Kluwer avoids charging for every little thing; I don't think we have been charged for...
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Operations, Product
My biggest thing with Sentri7 Pharmacy Surveillance is we were actually very happy with it up until...
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Culture, Value
Wolters Kluwer has a lot of different modules that we actually never even had. They have a lot of...
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Product
Sentri7 Pharmacy Surveillance is a lot more intuitive than other pharmacy surveillance products, and...
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Relationship
Wolters Kluwer’s customer service is better than that of other vendors. They helped us set up the...
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Relationship, Operations
With Wolters Kluwer, it can be difficult to reach someone who knows how to help drive a solution to...
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Product
Sentri7 Pharmacy Surveillance works well. I just feel like there is no push to improve performance....
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Product
Some of the product's screens are not as user friendly as they could be.
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Operations, Product
Wolters Kluwer is one of the leaders in the market, and I probably would recommend them. The product...
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Operations
I would like to have access to a pharmacy specialist that we could talk to and ask questions to. The...
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Product
I'm very satisfied with Sentri7 Pharmacy Surveillance. We have always been happy with the product. I...
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Product
There have been a few things in Sentri7 Pharmacy Surveillance that are a little glitchy lately.
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Operations
Our implementation team from Wolters Kluwer was fabulous, and we had a very good implementation....
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Operations
Wolters Kluwer's training was very flexible. We had to do a lot of training, and the vendor let us...
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Loyalty, Product
For me, this system's integration was easier than other systems' integrations. We were familiar with...
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Relationship
We get emails from Wolters Kluwer about things that are coming down the pike. They also check to see...
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Relationship, Operations
We haven't really had to do anything for support. We have been emailing our post-go-live people, and...
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Relationship, Operations, Value
Wolters Kluwer listened to our processes and needs. They were very responsive to our questions and...
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Product
Sentri7 Pharmacy Surveillance's design is very user friendly and intuitive. It has a dashboard where...
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Relationship
Wolters Kluwer is very easy to contact and very quick to get back to us. Usually, we get an answer...
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Value
Sentri7 Pharmacy Surveillance works exactly as we expect it to. If we have expectations or wish we...
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Product
Sentri7 Pharmacy Surveillance works well, and our pharmacists can get in there and pull all the...
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Operations
If we need training, Wolters Kluwer shares their screen. They have people that we can go to who will...
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Value
If we want to get into nitpicky stuff, Sentri7 Pharmacy Surveillance's price is pretty high for a...
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Relationship
Sentri7 Pharmacy Surveillance is fairly reliable and works well with our system. We have routine...
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Loyalty
I'm not really aware of any recent upgrades for Sentri7 Pharmacy Surveillance. There have been a...
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Product, Value
I would tell others looking at Sentri7 Pharmacy Surveillance that the product does what it says it...
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Product
There are some duplication strategies in Sentri7 Pharmacy Surveillance that I feel Wolters Kluwer...
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Product
Sentri7 Pharmacy Surveillance is very customizable, and it gives good analytics and metrics. It is...
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Relationship
Wolters Kluwer is very responsive. When we have issues with single sign-on not working or when...
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Relationship, Product
Wolters Kluwer has some proprietary information that they don't share. I understand not wanting to...
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Operations, Product
We tried to implement a new dosing program in the past. We had some problems with doses crossing...
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Product
Overall, the system is pretty simple for end users. It is a good program. It serves the purpose that...
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Relationship, Operations
Wolters Kluwer is really good at responding to us when we have questions or need help. They helped...
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Product, Value
Something that the system really helps us out with is our antibiotic stewardship program. The system...
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Product, Value
I don't think that I would buy Sentri7 Pharmacy Surveillance again. I might compare it to some other...
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Relationship
Wolters Kluwer is always available. When we reach out, we get a very quick response. I email or...
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Operations, Product, Value
Sentri7 Pharmacy Surveillance has transformed our clinical workflow. I know there are other products...
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Relationship, Operations
Wolters Kluwer’s support is so good it rates off the chart. And they do a really good job on the...
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Culture, Value
Wolters Kluwer’s prices have constantly climbed up, and for the price, we may not be getting the...
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Operations, Product
Some of the upgrades for the Sentri7 Pharmacy Surveillance tool were good, while others were bad....
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Relationship, Operations
Wolters Kluwer is always sending emails about certain training, webinars, or hosting. Their customer...
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Relationship
It would be interesting if the vendor engaged some of their large or long-term users in feedback...
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Product
The product’s ability to allow us to focus on specific patient issues and concerns in a proactive...
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Product, Value
Sentri7 Pharmacy Surveillance gives us a very streamlined approach to what I call actionable items...
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Product
The interoperability would be enhanced if Sentri7 Pharmacy Surveillance lived more inside Epic....
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Relationship, Product
We had some events over the last year where upgrades and enhancements were done, and immediately...
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Product
Sentri7 Pharmacy Surveillance's biggest strength is real-time clinical intervention and the ability...
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Product
I would like to see some product enhancements in Sentri7 Pharmacy Surveillance to the writing logic...
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Value
We get a lot of fees from Wolters Kluwer anytime we do something different in Sentri7 Pharmacy...
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Product
We use Sentri7 Pharmacy Surveillance to supplement where our EHR lacks in order to help catch...
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Product
Some of the rules in Sentri7 Pharmacy Surveillance don't play very well with our EHR’s...
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Loyalty, Value
Sentri7 Pharmacy Surveillance is a little pricey. That is why we are unfortunately having to switch...
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Operations, Product
For the rule building users, the concepts are sometimes a bit challenging in terms of building the...
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Relationship
We have had a couple of rules break and have asked questions to the vendor’s support people, and...
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Operations
When the system had an upgrade and we had training, there were some issues with some of the rules,...
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Loyalty
I would absolutely buy Sentri7 Pharmacy Surveillance again. I love it. We monitor our interventions...
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Product
Sentri7 Pharmacy Surveillance is fairly self-explanatory. My staff uses it well. It is really pretty...
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Relationship
Wolters Kluwer keeps all their promises. They have been great that way. And Wolters Kluwer has good...
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Operations
Wolters Kluwer’s website has webinars that we can sign up for, and that is great. If we want a...
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Product
The pros of Sentri7 Pharmacy Surveillance are the ease of job sharing and the ease of handoffs and...
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