Sentri7 Pharmacy Surveillance
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User Commentary

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Director

Product

With Sentri7 Pharmacy Surveillance, our experience has been really good. Some of the system's...

Sep 2023
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Director

Operations

Wolters Kluwer is really good with training. All of the vendor's staff members have been trained to...

Sep 2023
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Director

Product, Value

With Sentri7 Pharmacy Surveillance, we get real-time surveillance information. That helps us improve...

Sep 2023
||
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Director

Value

The vendor has an opioid stewardship that just came out; I figured once a customer is in, then they...

Sep 2023
||
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Director

Operations

Wolters Kluwer tends to fly a little fast through their training with people who are trying to sit...

Sep 2023
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Director

Product

Sentri7 Pharmacy Surveillance works well, and we can see that it does talk to our electronic health...

Sep 2023
||
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Director

Product

Sentri7 Pharmacy Surveillance works well and as expected.

Aug 2023
||
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Director

Relationship

Wolters Kluwer provides a team of customer service support folks that we work closely with to...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

There was a glitch in one of the calculation tools in Sentri7 Pharmacy Surveillance where if we...

Aug 2023
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Analyst/Coordinator

Product, Product

Sentri7 Pharmacy Surveillance is pretty easy to use, but the outcomes depend on what part of the...

Aug 2023
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Analyst/Coordinator

Product, Product

Sometimes Sentri7 Pharmacy Surveillance is a little slow and buggy, but I think anything that runs...

Aug 2023
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Analyst/Coordinator

Value, Value

I think we get what we are paying for with Sentri7 Pharmacy Surveillance, but Wolters Kluwer's...

Aug 2023
||
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

We are changing products and not renewing our contract with Wolters Kluwer. We have had several...

Aug 2023
||
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Manager

Product, Value

There is no direct interaction between patients on Sentri7 Pharmacy Surveillance, but the solution...

Aug 2023
||
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Manager

Operations

The implementation of the product went very well, and the vendor was on top of it. The project...

Aug 2023
||
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Manager

Operations

Wolters Kluwer just implemented some new videos to assist with training, and the vendor usually...

Jul 2023
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Manager

Product

If there were a pharmacy system that did not have decision support built into their verification...

Jul 2023
||
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Manager

Value

We have had an okay experience with Wolters Kluwer. Some of the things we tried to work on with them...

Jul 2023
||
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Manager

Product, Value

The system has been really good in terms of tracking patients and finding mismatches. If patients...

Jul 2023
||
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Manager

Operations

With our most recent upgrade, we needed to do a lot of additional work to transition from our...

Jul 2023
||
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Manager

Product

The system has downtime and stuff like that, and our system sometimes has blips. Sometimes, it can...

Jul 2023
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Manager

Loyalty, Product

We are in a population health world now, so we need to be able to see patients who have been...

Jul 2023
||
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Manager

Product, Value

Sentri7 Pharmacy Surveillance is consistent and reliable and has been fairly stable over the years....

Jul 2023
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Manager

Relationship

We had an issue that put us down for several days in a row, but I don't know whether it was more our...

Jul 2023
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Manager

Product

There are several features that we would like Sentri7 Pharmacy Surveillance to have that it doesn't...

Jul 2023
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Manager

Relationship

The vendor is pretty good to work with. Any time that we have to call in with an issue, everybody we...

Jul 2023
||
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Director

Value

If we want to add a module or change something, it costs money.

Jun 2023
||
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Director

Product

I don't really have any complaints about Sentri7 Pharmacy Surveillance. Everything works as...

Jun 2023
||
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Director

Product

Some of the smart search capabilities for big hospitals need some work because the vendor put an...

Jun 2023
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Director

Relationship, Operations

Wolters Kluwer doesn’t have any ongoing scheduled training, but they are very responsive to us...

Jun 2023
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Director

Product

The integration could be improved. I would like it if everything were inside the products that we...

Jun 2023
||
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Director

Culture

Wolters Kluwer has some new things that they are coming out with. They tried to roll something out...

Jun 2023
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Manager

Product

The integration of Sentri7 Pharmacy Surveillance with our EMR is taking forever, but that is not...

Jun 2023
||
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Manager

Operations

The vendor has been really great with training. They did regular training for several months....

Jun 2023
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Manager

Relationship

We asked a question recently, and Wolters Kluwer had to refer to someone else, but I don't know that...

Jun 2023
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Manager

Loyalty, Product

Most of the rules the tool has are prebuilt. That makes things easy, so we do not have to create a...

Jun 2023
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Manager

Product

I would tell a friend who is working with Sentri7 Pharmacy Surveillance to key in on the process of...

Jun 2023
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Director

Product

Sentri7 Pharmacy Surveillance is a very useful tool. I can't think of anything that is missing from...

May 2023
||
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Manager

Value

We utilize the analytics page to look at hard costs, soft costs, cost savings, and budgeting. First...

May 2023
||
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Manager

Product

We have heard that our antimicrobial stewardship in Sentri7 Pharmacy Surveillance runs smoother than...

May 2023
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Manager

Relationship, Operations

We had some education about a new rules creation module, and Wolters Kluwer was great. Anytime we...

May 2023
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Manager

Loyalty

The module for opioid stewardship is going to be useful for people down the road because we will see...

May 2023
||
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Manager

Product

The feed in Sentri7 Pharmacy Surveillance can be clunky and is not always simple.

May 2023
||
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Director

Relationship

Sentri7 Pharmacy Surveillance comes with very good support. Wolters Kluwer is able to work with us...

May 2023
||
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Director

Product

The software is very robust. I don't know that there is a lot more that we could ask of that...

May 2023
||
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Director

Operations, Product

We would like the ability to allow our providers to integrate things with Sentri7 Pharmacy...

May 2023
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Director

Product

Sentri7 Pharmacy Surveillance does what it is meant to do. It integrates data, drugs, and labs. The...

May 2023
||
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Director

Relationship

I would like more professionalism from some of the vendor's people when I call Wolters Kluwer for help....

May 2023
||
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Analyst/Coordinator

Product

The main thing that needs to be improved in the product is the interoperability. For example, we...

May 2023
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Analyst/Coordinator

Product, Value

I have always loved Wolters Kluwer. I have continued to be very happy with the vendor and the...

May 2023
||
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Analyst/Coordinator

Product

The product is very intuitive. It is very easy to get to what I want just by clicking where I would...

May 2023
||
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Manager

Product

Something that I miss from a previous vendor is a rule hitting off on another rule. For example, the...

Apr 2023
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Manager

Product, Value

We can program Sentri7 Pharmacy Surveillance to think the way we would think, and that helps us. We...

Apr 2023
||
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Manager

Relationship

The vendor does send out some emails, but I have a reporting problem right now, and I don't know...

Apr 2023
||
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Manager

Product

I have spent a lot of time in Sentri7 Pharmacy Surveillance building things out. Most of what I have...

Apr 2023
||
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Manager

Value

Wolters Kluwer tries to charge for things that seem like a bit of a stretch to charge for. We are...

Apr 2023
||
(0)
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Manager

Loyalty, Value

Not everybody uses Sentri7 Pharmacy Surveillance; the primary use of the system falls on our...

Apr 2023
||
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Manager

Relationship

We have a couple of different contacts. I can talk to someone who can help regularly. The vendor has...

Apr 2023
||
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Analyst/Coordinator

Product

Overall, things with Sentri7 Pharmacy Surveillance are going well. It is a great tool and resource...

Apr 2023
||
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Analyst/Coordinator

Product

We are not super happy with the vendor’s transition from their old legacy platform to their new...

Apr 2023
||
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Analyst/Coordinator

Product

One of the rules from Sentri7 Pharmacy Surveillance we use the most is for the pharmacist. When they...

Apr 2023
||
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Manager

Value

Wolters Kluwer always charges a lump sum, and we get all the features of the program.

Apr 2023
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Manager

Relationship, Operations

We have problems, and most of the time, we have to contact Wolters Kluwer. When we implemented new...

Apr 2023
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Manager

Relationship

If we ever have any questions or problems with upgrades, Wolters Kluwer is there to answer us.

Apr 2023
||
(0)
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Manager

Product

We have had downtime with Sentri7 Pharmacy Surveillance because the program has been freezing. We...

Apr 2023
||
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Manager

Product

We have problems whenever we implement our dosing software in Sentri7 Pharmacy Surveillance, so...

Apr 2023
||
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Manager

Relationship, Product

Wolters Kluwer is always looking for ways to improve. They recently added an analytics tab that...

Apr 2023
||
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Director

Relationship

We have had great customer service from Wolters Kluwer. The vendor has a nice way of relaying...

Apr 2023
||
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Director

Operations, Product

Sentri7 Pharmacy Surveillance has been fantastic. The product helps build out our rules and has a...

Apr 2023
||
(0)
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Director

Operations

Wolters Kluwer had a well laid out Excel sheet for the implementation. They also did a great job...

Apr 2023
||
(0)
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Director

Product, Value

Sentri7 Pharmacy Surveillance has helped improve care at our organization. I can get the reports...

Apr 2023
||
(0)
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Manager

Operations

I would like more frequent training and more things that I can access on demand so I don't have to...

Apr 2023
||
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Manager

Product

Some of the issues that we are running into are through our antibiogram and cascade reports. When we...

Apr 2023
||
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Manager

Loyalty

We are transitioning, and the product is going to be our sole method of pharmacy surveillance....

Apr 2023
||
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Manager

Relationship

In terms of proactivity, Wolters Kluwer sends out emails and things to us.

Apr 2023
||
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Manager

Product

Sentri7 Pharmacy Surveillance is a finicky program. As long as we do the necessary work with the...

Apr 2023
||
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Director

Product, Product

Sentri7 Pharmacy Surveillance has been a great product for us. It functions well, and it does what...

Apr 2023
||
(0)
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Director

Culture, Culture, Value, Value

Wolters Kluwer avoids charging us for every little thing. They are pretty good at sticking to their...

Apr 2023
||
(0)
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Director

Operations, Operations

Wolters Kluwer is up-front with their training. They schedule training and then follow through with...

Apr 2023
||
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Director

Relationship, Relationship

When we want to integrate things with the system, Wolters Kluwer is there for us. They are willing...

Apr 2023
||
(0)
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Director

Relationship, Relationship

Wolters Kluwer's support is pretty good and responsive. The vendor's people are always sending out...

Apr 2023
||
(0)
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Director

Product, Product, Value, Value

I think that Wolters Kluwer offers a valuable product. It helps us report to NHSN. Additionally, it...

Apr 2023
||
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Director

Product

It would be nice if the vendor did monthly spotlights of certain features or quick, easy-to-read...

Apr 2023
||
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Director

Relationship, Product

The vendor's antibiogram service and the product's ability to hand off communication between other...

Apr 2023
||
(0)
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Manager

Relationship

Wolters Kluwer is very responsive and has engaged us as end users to help evaluate different...

Apr 2023
||
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Manager

Loyalty

Wolters Kluwer should develop some of the gaps and things that need to be developed. They could move...

Apr 2023
||
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Manager

Product, Value

Compared to other products I have seen and the alternatives being offered, I am very satisfied with...

Apr 2023
||
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Manager

Loyalty, Product

From what I have observed, Wolters Kluwer is working on new ideas such as dosing calculators, which...

Apr 2023
||
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Manager

Relationship

If something is not working or if the site isn't coming up, we contact the support team, and they...

Apr 2023
||
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Manager

Product

Sentri7 Pharmacy Surveillance works extremely well. In terms of how it integrates into our daily...

Apr 2023
||
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Manager

Value, Value

Wolters Kluwer should give the connectivity link to all their customers to connect to their EMRs....

Apr 2023
||
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Manager

Value, Value

When I consider the benefits of the surveillance system, such as preventing avoidable incidents, and...

Apr 2023
||
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Analyst/Coordinator

Relationship

I love Sentri7 Pharmacy Surveillance. It is a great tool. I work really closely with some of the...

Apr 2023
||
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Analyst/Coordinator

Operations, Product

I wasn't the one that did the deployment for all of the steward rules originally, and maybe Wolters...

Apr 2023
||
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Analyst/Coordinator

Product

Sentri7 Pharmacy Surveillance is an optional feature. And although it is becoming the industry...

Mar 2023
||
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Analyst/Coordinator

Product

I like Sentri7 Pharmacy Surveillance’s ease of use. Everything is visually organized in a pleasant...

Mar 2023
||
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Analyst/Coordinator

Relationship

I like Wolters Kluwer’s tech support team. They are very responsive. And I also like that if there...

Mar 2023
||
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Analyst/Coordinator

Operations

The training was great. There is not really any more training that I need, but anytime I contact the...

Mar 2023
||
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Manager

Operations

Wolters Kluwer upgraded a platform, and I think they did a really good job on the training. They did...

Mar 2023
||
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Manager

Relationship, Product

I think Wolters Kluwer could do a better job of connecting us with other organizations that use the...

Mar 2023
||
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Manager

Relationship, Product

I have noticed some issues with rules in Sentri7 Pharmacy Surveillance, so I am going back and...

Mar 2023
||
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Manager

Loyalty

We are moving away from Sentri7 Pharmacy Surveillance because it has some functionality gaps and...

Mar 2023
||
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Manager

Product

I would not buy Sentri7 Pharmacy Surveillance again. What really sets other vendors’ products apart...

Mar 2023
||
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Manager

Product

We really like that we can write our own rules for the product. The system is very customizable, and...

Mar 2023
||
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Manager

Product

We can pull reports from the system, but we wish the analytics that we can pull would be a bit...

Mar 2023
||
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Manager

Loyalty, Relationship

Wolters Kluwer has good customer service, and that is not going to go away.

Mar 2023
||
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Manager

Product

There are a couple of things that I have requested from Wolters Kluwer, such as the ability to use...

Mar 2023
||
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Manager

Relationship, Product

For the most part, our time with Wolters Kluwer has been seamless. There are some new nuances in the...

Mar 2023
||
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Manager

Product

When we open up clinical intervention documentation, we would like a bit more of a simple user...

Mar 2023
||
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Manager

Product

We want a little more integration with Wolters Kluwer’s product. Also, the documentation or...

Mar 2023
||
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Manager

Product

Sentri7 Pharmacy Surveillance does meet our needs for the most part because we are able to create...

Mar 2023
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Manager

Relationship

I have contacted Wolters Kluwer’s phone support team a couple of times, and I sort of get stuck in...

Mar 2023
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Manager

Product

If the product does have any scheduled downtime, we know pretty far in advance.

Mar 2023
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Manager

Product

We like Sentri7 Pharmacy Surveillance’s real-time data. We get alerts in real time, and we take...

Mar 2023
||
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Manager

Operations, Product

Sentri7 Pharmacy Surveillance has a bit of a learning curve because we set up rules and have to...

Mar 2023
||
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Manager

Relationship

We had an instance of downtime recently where no one could get logged in, so we called Wolters...

Mar 2023
||
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Manager

Loyalty, Relationship

We are considering leaving Wolters Kluwer, so our recommendation would not be as good as it would...

Mar 2023
||
(0)
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Manager

Product

Wolters Kluwer periodically sends out communication to let us know when they are doing updates to...

Mar 2023
||
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Manager

Product

The product gets live data from our EHR, and it does a good job of pulling current patient data from...

Mar 2023
||
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Manager

Relationship, Value

Wolters Kluwer is always emailing and trying to introduce new things and new platforms. That is good...

Mar 2023
||
(0)
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Manager

Relationship

We requested having a resource assigned to assist with our current solution, look at our utilization...

Mar 2023
||
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Manager

Product

The rules are presented in the system inefficiently, and sometimes navigating through the webpages...

Mar 2023
||
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Director

Relationship, Product, Value

The product allows us to make rules more easily and have preset rules that we can turn on or off....

Mar 2023
||
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Manager

Relationship

When we have issues, Wolters Kluwer is very prompt and helpful. Even if they can't solve the problem...

Feb 2023
||
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Manager

Product, Value

I would tell a peer that Sentri7 Pharmacy Surveillance’s functionalities with our EMR have expanded...

Feb 2023
||
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Manager

Operations

I wasn't involved in the initial training, but we have done new things since then, and I feel like...

Feb 2023
||
(0)
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Manager

Product

When we are going through the dashboard and reviewing items in Sentri7 Pharmacy Surveillance, it...

Feb 2023
||
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Director

Operations, Product

People that have used Sentri7 Pharmacy Surveillance more have learned how to build reports and are...

Feb 2023
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Manager

Relationship, Operations

Wolters Kluwer sends me emails about new webinars and functionalities, and those emails have been...

Feb 2023
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Manager

Product

There are a few rules I would like built for the system that have not been implemented, possibly...

Feb 2023
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Manager

Operations, Product

Sentri7 Pharmacy Surveillance has been very helpful. It was very easy to implement the system. The...

Feb 2023
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Manager

Relationship, Operations

When implementing new builds, Wolters Kluwer is very responsive and says we can email them anytime...

Jan 2023
||
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Manager

Relationship, Product

There are issues every day with the functionalities. Most of our dissatisfaction comes from the...

Jan 2023
||
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Relationship

Wolters Kluwer has done a good job of meeting with us and letting us know of different options....

Jan 2023
||
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Product

Wolters Kluwer's system is pretty user friendly. We like the product because we have the freedom to...

Jan 2023
||
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Product

Overall, we do like Sentri7 Pharmacy Surveillance, and we think it is useful for the pharmacy...

Jan 2023
||
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Director

Loyalty, Product

I love Sentri7 Pharmacy Surveillance. I like what it does, and I wish we used it more. We miss out...

Jan 2023
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Director

Relationship, Product

Sometimes there are little glitches in the system. Wolters Kluwer also keeps focusing on different...

Jan 2023
||
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Director

Relationship, Operations

Wolters Kluwer was incredibly thorough in their implementation, and their support is fantastic. We...

Jan 2023
||
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Director

Product, Value

I would tell others that there are a ton of analytics they can get from Sentri7 Pharmacy...

Jan 2023
||
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Analyst/Coordinator

Operations, Product

When we went live with Sentri7 Pharmacy Surveillance, we had support for validations and whatnot,...

Nov 2022
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Analyst/Coordinator

Operations

When Wolters Kluwer trained our people, they just did training on how to use the application. But we...

Nov 2022
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Analyst/Coordinator

Product

I absolutely love Sentri7 Pharmacy Surveillance. If anybody took it away from me, I would cry. I...

Nov 2022
||
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Analyst/Coordinator

Operations, Product

The fact that configuration updates are hardwired in Sentri7 Pharmacy Surveillance is a huge...

Nov 2022
||
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Manager

Product

Wolters Kluwer keeps their promises. Some of the product's functionalities seem limited based on the...

Nov 2022
||
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Manager

Operations

We can report antimicrobial use and antimicrobial resistance to NHSN. We were provided some...

Nov 2022
||
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Manager

Operations, Product

We train new people on Sentri7 Pharmacy Surveillance all of the time, and Sentri7 Pharmacy...

Nov 2022
||
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Manager

Product

Sentri7 Pharmacy Surveillance provides us a way to measure our success and outcomes, but I don't get...

Nov 2022
||
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Analyst/Coordinator

Relationship

Wolters Kluwer has kept all of their promises and has stepped up their game recently. They have...

Oct 2022
||
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Analyst/Coordinator

Loyalty, Product

The vendor has done a lot of coding in the background to get things in their surveillance...

Oct 2022
||
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Analyst/Coordinator

Product

The only thing I don't like about the product is that I can't compare myself to anyone. If I want to...

Oct 2022
||
(0)
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Analyst/Coordinator

Product, Value

For the product, the tangible outcome is basically to create rules that help provide quality patient...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Anytime I have called Wolters Kluwer, I have spoken with a human, so that has been good. The vendor...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

The way data is stored, managed, and transmitted is constantly changing, and Wolters Kluwer is...

Oct 2022
||
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Director

Product

When we started with Sentri7 Pharmacy Surveillance, I was able to build my own rules, add patients...

Oct 2022
||
(0)
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Director

Operations

Our initial training with Wolters Kluwer was really good. Anytime I interacted with them or had a...

Oct 2022
||
(0)
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Director

Relationship

We talk with Wolters Kluwer when we notice changes to the dashboard, and they tell us that those...

Oct 2022
||
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Director

Value

Sentri7 Pharmacy Surveillance definitely drives tangible outcomes because we can see cost savings in...

Oct 2022
||
(0)
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Director

Product

We can use the Sentri7 Pharmacy Surveillance dashboard and these tools in order to become The Joint...

Oct 2022
||
(0)
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Director

Product, Value

Sentri7 Pharmacy Surveillance is a very good product, and we have upgraded things that have really...

Oct 2022
||
(0)
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Director

Relationship

Anytime I have an issue or even a question for Wolters Kluwer, I can pick up the phone and call the...

Oct 2022
||
(0)
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Director

Product

Sentri7 Pharmacy Surveillance does well in assisting pharmacists with their clinical initiatives....

Oct 2022
||
(0)
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Director

Operations

I had to do minimal training for anyone utilizing Sentri7 Pharmacy Surveillance. Wolters Kluwer gave...

Oct 2022
||
(0)
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Director

Relationship

As a user, I haven't heard anything from Wolters Kluwer for quite some time. They could improve by...

Oct 2022
||
(0)
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Director

Operations

Wolters Kluwer’s time to implementation is a little slow. When they were going to do a certain...

Oct 2022
||
(0)
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Director

Value

I would tell another provider that they just have to weigh the cost versus the benefit of Sentri7...

Oct 2022
||
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Manager

Product

Sentri7 Pharmacy Surveillance is a good and robust system. The data mining part is really good. I...

Oct 2022
||
(0)
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Manager

Product

The best things about Sentri7 Pharmacy Surveillance are the system's ease of use and how we can...

Oct 2022
||
(0)
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Manager

Loyalty

There is a high probability that we will be moving to another vendor and replacing Sentri7 Pharmacy...

Oct 2022
||
(0)
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Manager

Product, Value

Sentri7 Pharmacy Surveillance makes us extract problems efficiently. The solution gives us...

Oct 2022
||
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