Sentri7 Pharmacy Surveillance Commentary
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Jackson Tate
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User Commentary

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Manager

Operations, Product

We tried to implement a new dosing program in the past. We had some problems with doses crossing...

Apr 2024
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Manager

Product

Overall, the system is pretty simple for end users. It is a good program. It serves the purpose that...

Apr 2024
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Manager

Relationship, Operations

Wolters Kluwer is really good at responding to us when we have questions or need help. They helped...

Apr 2024
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Manager

Product, Value

Something that the system really helps us out with is our antibiotic stewardship program. The system...

Apr 2024
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Manager

Product, Value

I don't think that I would buy Sentri7 Pharmacy Surveillance again. I might compare it to some other...

Apr 2024
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Analyst/Coordinator

Relationship

Wolters Kluwer is always available. When we reach out, we get a very quick response. I email or...

Mar 2024
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Analyst/Coordinator

Operations, Product, Value

Sentri7 Pharmacy Surveillance has transformed our clinical workflow. I know there are other products...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

Wolters Kluwer’s support is so good it rates off the chart. And they do a really good job on the...

Mar 2024
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Director

Culture, Value

Wolters Kluwer’s prices have constantly climbed up, and for the price, we may not be getting the...

Mar 2024
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Director

Operations, Product

Some of the upgrades for the Sentri7 Pharmacy Surveillance tool were good, while others were bad....

Mar 2024
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Director

Relationship, Operations

Wolters Kluwer is always sending emails about certain training, webinars, or hosting. Their customer...

Mar 2024
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Manager

Relationship

I like that we are able to submit our NHSN data through Sentri7 Pharmacy Surveillance for...

Mar 2024
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Manager

Product

With Sentri7 Pharmacy Surveillance, we have all the rules and functions. From an infectious disease...

Mar 2024
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Manager

Relationship

With Wolters Kluwer, the communication was pretty good, especially initially. If we are implementing...

Mar 2024
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Manager

Relationship

It would be interesting if the vendor engaged some of their large or long-term users in feedback...

Mar 2024
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Manager

Product

The product’s ability to allow us to focus on specific patient issues and concerns in a proactive...

Mar 2024
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Manager

Product, Value

Sentri7 Pharmacy Surveillance gives us a very streamlined approach to what I call actionable items...

Mar 2024
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Manager

Product

The interoperability would be enhanced if Sentri7 Pharmacy Surveillance lived more inside Epic....

Mar 2024
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Manager

Relationship, Product

We had some events over the last year where upgrades and enhancements were done, and immediately...

Mar 2024
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Manager

Product

Sentri7 Pharmacy Surveillance's biggest strength is real-time clinical intervention and the ability...

Mar 2024
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Manager

Product

I would like to see some product enhancements in Sentri7 Pharmacy Surveillance to the writing logic...

Mar 2024
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Manager

Value

We get a lot of fees from Wolters Kluwer anytime we do something different in Sentri7 Pharmacy...

Mar 2024
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Manager

Product

We use Sentri7 Pharmacy Surveillance to supplement where our EHR lacks in order to help catch...

Feb 2024
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Manager

Product

Some of the rules in Sentri7 Pharmacy Surveillance don't play very well with our EHR’s...

Feb 2024
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Manager

Loyalty, Value

Sentri7 Pharmacy Surveillance is a little pricey. That is why we are unfortunately having to switch...

Feb 2024
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Manager

Operations, Product

For the rule building users, the concepts are sometimes a bit challenging in terms of building the...

Feb 2024
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Manager

Relationship

We have had a couple of rules break and have asked questions to the vendor’s support people, and...

Feb 2024
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Manager

Operations

When the system had an upgrade and we had training, there were some issues with some of the rules,...

Feb 2024
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Director

Loyalty

I would absolutely buy Sentri7 Pharmacy Surveillance again. I love it. We monitor our interventions...

Feb 2024
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Director

Product

Sentri7 Pharmacy Surveillance is fairly self-explanatory. My staff uses it well. It is really pretty...

Feb 2024
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Director

Relationship

Wolters Kluwer keeps all their promises. They have been great that way. And Wolters Kluwer has good...

Feb 2024
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Director

Operations

Wolters Kluwer’s website has webinars that we can sign up for, and that is great. If we want a...

Feb 2024
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Manager

Product

The pros of Sentri7 Pharmacy Surveillance are the ease of job sharing and the ease of handoffs and...

Feb 2024
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Manager

Product

Wolters Kluwer recently standardized their rural library, and the way the rules interact with the...

Nov 2023
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Manager

Culture, Value

Wolters Kluwer is specific. They do things more à la carte, so they have tried to get us to purchase...

Nov 2023
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Manager

Relationship

Wolters Kluwer is helping us with our daily work, and the customer service team is great; they are...

Nov 2023
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Analyst/Coordinator

Operations, Product

In a recent upgrade, the vendor switched the rules management feature, and we had to go in and build...

Oct 2023
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Analyst/Coordinator

Product

To use the product, the vendor had us split our organization into pieces that had been using it...

Oct 2023
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Analyst/Coordinator

Product

The product works well for my purposes, but it is still sluggish, and the analytics feature isn’t...

Oct 2023
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Analyst/Coordinator

Product

Sentri7 Pharmacy Surveillance isn’t the easiest product; there are some things that get people...

Oct 2023
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Analyst/Coordinator

Relationship

We haven't had to reach out to the vendor in a while, but in the past, it was difficult to find who...

Oct 2023
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Director

Product

With Sentri7 Pharmacy Surveillance, our experience has been really good. Some of the system's...

Sep 2023
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Director

Operations

Wolters Kluwer is really good with training. All of the vendor's staff members have been trained to...

Sep 2023
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Director

Product, Value

With Sentri7 Pharmacy Surveillance, we get real-time surveillance information. That helps us improve...

Sep 2023
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Director

Value

The vendor has an opioid stewardship that just came out; I figured once a customer is in, then they...

Sep 2023
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Director

Operations

Wolters Kluwer tends to fly a little fast through their training with people who are trying to sit...

Sep 2023
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Director

Product

Sentri7 Pharmacy Surveillance works well, and we can see that it does talk to our electronic health...

Sep 2023
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Director

Product

Sentri7 Pharmacy Surveillance works well and as expected.

Aug 2023
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Director

Relationship

Wolters Kluwer provides a team of customer service support folks that we work closely with to...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

There was a glitch in one of the calculation tools in Sentri7 Pharmacy Surveillance where if we...

Aug 2023
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Analyst/Coordinator

Product, Product

Sentri7 Pharmacy Surveillance is pretty easy to use, but the outcomes depend on what part of the...

Aug 2023
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Analyst/Coordinator

Product, Product

Sometimes Sentri7 Pharmacy Surveillance is a little slow and buggy, but I think anything that runs...

Aug 2023
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Analyst/Coordinator

Value, Value

I think we get what we are paying for with Sentri7 Pharmacy Surveillance, but Wolters Kluwer's...

Aug 2023
||
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

We are changing products and not renewing our contract with Wolters Kluwer. We have had several...

Aug 2023
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Manager

Product, Value

There is no direct interaction between patients on Sentri7 Pharmacy Surveillance, but the solution...

Aug 2023
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Manager

Operations

The implementation of the product went very well, and the vendor was on top of it. The project...

Aug 2023
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Manager

Operations

Wolters Kluwer just implemented some new videos to assist with training, and the vendor usually...

Jul 2023
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Manager

Product

If there were a pharmacy system that did not have decision support built into their verification...

Jul 2023
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Manager

Value

We have had an okay experience with Wolters Kluwer. Some of the things we tried to work on with them...

Jul 2023
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Manager

Product, Value

The system has been really good in terms of tracking patients and finding mismatches. If patients...

Jul 2023
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Manager

Operations

With our most recent upgrade, we needed to do a lot of additional work to transition from our...

Jul 2023
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Manager

Product

The system has downtime and stuff like that, and our system sometimes has blips. Sometimes, it can...

Jul 2023
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Manager

Loyalty, Product

We are in a population health world now, so we need to be able to see patients who have been...

Jul 2023
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Manager

Product, Value

Sentri7 Pharmacy Surveillance is consistent and reliable and has been fairly stable over the years....

Jul 2023
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Manager

Relationship

We had an issue that put us down for several days in a row, but I don't know whether it was more our...

Jul 2023
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Manager

Product

There are several features that we would like Sentri7 Pharmacy Surveillance to have that it doesn't...

Jul 2023
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Manager

Relationship

The vendor is pretty good to work with. Any time that we have to call in with an issue, everybody we...

Jul 2023
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Director

Value

If we want to add a module or change something, it costs money.

Jun 2023
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(0)
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Director

Product

I don't really have any complaints about Sentri7 Pharmacy Surveillance. Everything works as...

Jun 2023
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Director

Product

Some of the smart search capabilities for big hospitals need some work because the vendor put an...

Jun 2023
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Director

Relationship, Operations

Wolters Kluwer doesn’t have any ongoing scheduled training, but they are very responsive to us...

Jun 2023
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(0)
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Director

Product

The integration could be improved. I would like it if everything were inside the products that we...

Jun 2023
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(0)
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Director

Culture

Wolters Kluwer has some new things that they are coming out with. They tried to roll something out...

Jun 2023
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Manager

Product

The integration of Sentri7 Pharmacy Surveillance with our EMR is taking forever, but that is not...

Jun 2023
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Manager

Operations

The vendor has been really great with training. They did regular training for several months....

Jun 2023
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Manager

Relationship

We asked a question recently, and Wolters Kluwer had to refer to someone else, but I don't know that...

Jun 2023
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Manager

Loyalty, Product

Most of the rules the tool has are prebuilt. That makes things easy, so we do not have to create a...

Jun 2023
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Manager

Product

I would tell a friend who is working with Sentri7 Pharmacy Surveillance to key in on the process of...

Jun 2023
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Director

Product

Sentri7 Pharmacy Surveillance is a very useful tool. I can't think of anything that is missing from...

May 2023
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Manager

Value

We utilize the analytics page to look at hard costs, soft costs, cost savings, and budgeting. First...

May 2023
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Manager

Product

We have heard that our antimicrobial stewardship in Sentri7 Pharmacy Surveillance runs smoother than...

May 2023
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Manager

Relationship, Operations

We had some education about a new rules creation module, and Wolters Kluwer was great. Anytime we...

May 2023
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Manager

Loyalty

The module for opioid stewardship is going to be useful for people down the road because we will see...

May 2023
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Manager

Product

The feed in Sentri7 Pharmacy Surveillance can be clunky and is not always simple.

May 2023
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