Sentri7 Pharmacy Surveillance
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
The vendor provided information about the system, and that was very complete. The vendor's training...
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When the vendor gets suggestions that they think will be great for everyone, they will email us and...
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We were used to having issues with the system, but the vendor went out of their way to help us come...
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The solution doesn't integrate directly with our EMR. We have to go through a third-party interface....
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The solution is a great product for people whose current HIS systems don't have a clinical...
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The vendor has done a good job of integrating things during the COVID-19 pandemic and opioid crisis...
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The system performs the way that it is supposed to. It is reliable, and it rarely goes down. Once...
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There are some things that could be improved in the system, but I think that my satisfaction will...
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If I ask the vendor for certain reporting and want to know how many patients have been on a certain...
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All in all, we are pretty happy with the product’s performance. I get emails when the vendor does...
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Before and during the implementation, Wolters Kluwer was very professional. We had regular meetings...
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I could not be happier with Wolters Kluwer's support people. They are all very professional, and I...
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Unfortunately, the CPOE software that we use is a little outdated, so Sentri7 Pharmacy Surveillance...
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Some things in Sentri7 Pharmacy Surveillance could look nicer and be easier to use. The way that the...
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Sentri7 Pharmacy Surveillance isn't easy to use per se. The users should be at a certain level. Some...
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Out of all our pharmacy platforms, I use Sentri7 Pharmacy Surveillance the most. I love the product.
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Our clinical surveillance and record keeping used to be manual, but we decided that manual is no...
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I have had a bit of trouble with Wolters Kluwer not keeping their promises. The quality of Wolters...
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Wolters Kluwer has recently upgraded another product, and I am nervous to see those upgrades. I have...
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Pharmacy OneSource Sentri7 pulls things from the records. The system is pretty good about being able...
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Pharmacy OneSource Sentri7 is easy to use. If I don't have time to look at the dashboard for...
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Wolters Kluwer has been making improvements. Our old system worked off medications that were ordered...
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Pharmacy OneSource Sentri7 has a great program for COVID-19 testing and monitoring. We can run...
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We had no initial training, and we are still waiting to learn more about Quantifi. Wolters Kluwer...
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I think Wolters Kluwer is slow to update the program. There have been very few changes in the past...
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The customer service people at Wolters Kluwer are amazing and a big help.
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Our relationship with our Wolters Kluwer representative is great. I feel very comfortable calling or...
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The product is very user friendly. There is a slight learning curve with it, but that is not...
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As far as I know, the experience has been good. I have not really heard any complaints about the...
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Pharmacy OneSource Sentri7 is a user-friendly system. We can pull reports easily. The system is web...
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Pharmacy OneSource Sentri7 has a one-way data feed to our EHR, and that is such a pain. I wish that...
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The ability to set rules and clinical results needs to be easier in Pharmacy OneSource Sentri7....
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I try to use the system every week, but I don't always do that. Using the system hasn't been my top...
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I use the system a lot to condense lab runs, and I share that data with our antimicrobial...
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The vendor was very good at training us. But I am not very computer savvy. The system is hard to use...
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Our pharmacist primarily uses the system, and if I had questions, that pharmacist could be a...
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Wolters Kluwer gives us limited training and then expects us to develop the product on our own. They...
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The rules architecture in the solution could be easier. It is not always intuitive, and we have lots...
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The solution has real-time alerts, customizable rules, prepopulated clinical intervention, and...
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We provide a lot of requests for application enhancement. Obviously, those wheels don't turn quickly...
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It would help a lot if we were able to see the PRN reasons in Pharmacy OneSource Sentri7.
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I like that we can create rules and that Pharmacy OneSource Sentri7 is fairly easy to use. I like...
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Pharmacy OneSource Sentri7 has been very good, but I have struggled a little with it because of the...
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I would like to see better follow-up from Wolters Kluwer, such as more individual help instead of a...
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We haven't had any issues with Wolters Kluwer that we have had to resolve. We have a primary contact...
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I would give the vendor's people a score of 20 if that were an option. They are off the charts when...
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As far as proactive service goes, that is one of the areas that the vendor is actively improving on....
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When it comes to getting our money’s worth with Wolters Kluwer, the thing that I would tell other...
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I am very happy with the system. It is much more user friendly than our previous system. We can more...
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The system gives us pretty much everything that we need when we need to make interventions and...
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I would buy the system again for sure. It isn't perfect, but it is still really good. It works...
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We are doing an upgrade, and it is going well. The vendor is very receptive to delays on our end....
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The rules can feel somewhat siloed. If I want to answer one question, I look somewhere, and if I...
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The antibiogram doesn’t work for us. We have never had it work very well because of the way our...
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I would like to have some sort of driving force to help us make informed decisions. We are getting a...
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We would like the vendor to educate us a little bit more on their updates and changes. I want to...
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The vendor did an upgrade a while ago, and we had to do a lot of building on our side. I would like...
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Pharmacy OneSource Sentri7 is a nice, user-friendly system. But not all of the information from our...
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Wolters Kluwer is prompt with their follow up. They help us a lot.
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The alerts we can set up on Pharmacy OneSource Sentri7 are user friendly and work really well, and...
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I hope the product is part of our long-term plans. That is up to our administration, but I haven't...
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We have implemented a new feature in the product, and that has taken us much longer than a month or...
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The Wolters Kluwer product is designed so that we can manage it ourselves. We can certainly get help...
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I would like the product to require users to fill in certain fields before something is filed, and...
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The support people haven't always been as responsive as they could have been. We have had issues...
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Our satisfaction may go up. The integrated documentation is very nice. Hopefully, Wolters Kluwer is...
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The vendor worked on the integration with us. They were responsive and helped us in a very timely...
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We haven't had the product for long, and I haven't seen that many new improvements. The vendor has...
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The product allows pharmacists to proactively and retrospectively do a lot of interventions that...
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Sometimes false positives show up. Sometimes we are not able to tweak the rules that are built into...
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I find the system to be very easy to use, but not everyone in our department does. We seem to be...
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The vendor has definitely let us do some early implementation things, and they have worked with us...
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In terms of training, the vendor has provided a couple of modules and those sorts of things, but we...
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There is a decent amount of flexibility with how we want to integrate the system. It can be as...
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The new interfaces the vendor has rolled out have been consistently getting better and better. All...
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I love the support people I work with from the vendor. They are always very helpful. They are always...
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Ambulatory use of the product could improve my satisfaction with the product for sure. It is all...
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We just pay the amount that the contract specifies is due every year, and that is the only money...
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There are a couple of little glitches here and there. Sometimes things don't show up or a patient is...
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Overall, the system is easy to learn. It is user friendly. I had someone do some training with me on...
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We had one training session for Pharmacy OneSource Sentri7, but it didn't teach us much at all. We...
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Pharmacy OneSource Sentri7 requires a lot of clicking around and going out of our way to get to...
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I don't really hear from anyone at Wolters Kluwer. Their product works as promised, but we have...
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The product really does help improve our patient care. Nothing gets through the cracks with Pharmacy...
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Pharmacy OneSource Sentri7 is really expensive for what it is. It is an online program with a little...
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I like that I can pull all of my information into a CSV file. The analytics for the system are...
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I would like the vendor to make the interventions more streamlined. There is a way to review...
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Pharmacy OneSource Sentri7 has good reporting. We can make custom reports, and even the canned...
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We were very early adopters of Pharmacy OneSource Sentri7. It has improved dramatically since that...
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The solution is a web-based SaaS. The vendor will patch it for us, and we don’t see that process. We...
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I would absolutely buy the solution again without a question or hesitation, especially given our...
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The vendor has underpromised and overdelivered. The vendor was able to take a massive swath of data,...
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Wolters Kluwer was the first vendor that I have come across who was able to start digesting the...
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There is never any nickel-and-diming because we signed up for all of the interfaces. We wanted a...
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The implementation was great. There were a lot of issues to work through. The implementation was...
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It is a one-way feed of our EMR information to Pharmacy OneSource Sentri7. That does not flow in...
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One of my big troubles is that the solution is a standalone application by nature. If I could wave a...
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I don’t know who the executives are. I am fine with that. The vendor put the right people in place...
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The vendor does a great job of reducing complex concepts down into Boolean logic and then filtering...
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I really liked the solution. It did everything I needed it to do. I really liked the surveillance...
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Wolters Kluwer added COVID-19 monitoring to the surveillance system so that we could keep up with...
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The analytics portion makes reporting to the administration much easier. I can track and trend...
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Before this system came along, it took us two years to build a report. The process was painstaking...
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The product was built for places that perform interventions by calling a physician or provider,...
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Wolters Kluwer is very receptive when we call them about an issue. In most cases, the vendor does...
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Wolters Kluwer is always trying to make things a little better. They are a great company to work...
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Wolters Kluwer has done a great job with COVID-19. They have set up a module for monitoring...
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Wolters Kluwer handles issues quickly. The few times that I have called, our issues have been...
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I have been in situations where I asked Wolters Kluwer in-depth questions and their answers were...
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I don't want to paint a negative picture of the system because it has helped our health system be...
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Building rules in the product could be a little more intuitive. That is not a dealbreaker because...
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When we make an intervention in the product, there are eight to ten fields that we have to populate...
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The product is a web-based format. The moment a patient is admitted to our facility as an inpatient...
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I don't have to even think or worry about this product. The implementation and upgrades are so...
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