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Sentri7 Pharmacy Surveillance Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Operations

I would like to have access to a pharmacy specialist that we could talk to and ask questions to. The...

Sep 2024
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Manager

Product

I'm very satisfied with Sentri7 Pharmacy Surveillance. We have always been happy with the product. I...

Sep 2024
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Manager

Product

There have been a few things in Sentri7 Pharmacy Surveillance that are a little glitchy lately.

Sep 2024
||
(0)
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Director

Operations

Our implementation team from Wolters Kluwer was fabulous, and we had a very good implementation....

Aug 2024
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Director

Operations

Wolters Kluwer's training was very flexible. We had to do a lot of training, and the vendor let us...

Aug 2024
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Director

Loyalty, Product

For me, this system's integration was easier than other systems' integrations. We were familiar with...

Aug 2024
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Director

Relationship

We get emails from Wolters Kluwer about things that are coming down the pike. They also check to see...

Aug 2024
||
(0)
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Director

Relationship, Operations

We haven't really had to do anything for support. We have been emailing our post-go-live people, and...

Aug 2024
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Director

Relationship, Operations, Value

Wolters Kluwer listened to our processes and needs. They were very responsive to our questions and...

Aug 2024
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Director

Product

Sentri7 Pharmacy Surveillance's design is very user friendly and intuitive. It has a dashboard where...

Aug 2024
||
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Director

Relationship

Wolters Kluwer is very easy to contact and very quick to get back to us. Usually, we get an answer...

Aug 2024
||
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Director

Value

Sentri7 Pharmacy Surveillance works exactly as we expect it to. If we have expectations or wish we...

Aug 2024
||
(0)
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Director

Product

Sentri7 Pharmacy Surveillance works well, and our pharmacists can get in there and pull all the...

Aug 2024
||
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Director

Operations

If we need training, Wolters Kluwer shares their screen. They have people that we can go to who will...

Aug 2024
||
(0)
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Director

Value

If we want to get into nitpicky stuff, Sentri7 Pharmacy Surveillance's price is pretty high for a...

Aug 2024
||
(0)
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Manager

Relationship

Sentri7 Pharmacy Surveillance is fairly reliable and works well with our system. We have routine...

Jul 2024
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Manager

Loyalty

I'm not really aware of any recent upgrades for Sentri7 Pharmacy Surveillance. There have been a...

Jul 2024
||
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Manager

Product, Value

I would tell others looking at Sentri7 Pharmacy Surveillance that the product does what it says it...

Jul 2024
||
(0)
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Director

Product

There are some duplication strategies in Sentri7 Pharmacy Surveillance that I feel Wolters Kluwer...

Jun 2024
||
(0)
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Director

Product

Sentri7 Pharmacy Surveillance is very customizable, and it gives good analytics and metrics. It is...

Jun 2024
||
(0)
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Director

Relationship

Wolters Kluwer is very responsive. When we have issues with single sign-on not working or when...

Jun 2024
||
(0)
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Director

Relationship, Product

Wolters Kluwer has some proprietary information that they don't share. I understand not wanting to...

Jun 2024
||
(0)
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Manager

Operations, Product

We tried to implement a new dosing program in the past. We had some problems with doses crossing...

Apr 2024
||
(0)
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Manager

Product

Overall, the system is pretty simple for end users. It is a good program. It serves the purpose that...

Apr 2024
||
(0)
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Manager

Relationship, Operations

Wolters Kluwer is really good at responding to us when we have questions or need help. They helped...

Apr 2024
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(0)
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Manager

Product, Value

Something that the system really helps us out with is our antibiotic stewardship program. The system...

Apr 2024
||
(0)
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Manager

Product, Value

I don't think that I would buy Sentri7 Pharmacy Surveillance again. I might compare it to some other...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

Wolters Kluwer is always available. When we reach out, we get a very quick response. I email or...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations, Product, Value

Sentri7 Pharmacy Surveillance has transformed our clinical workflow. I know there are other products...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Wolters Kluwer’s support is so good it rates off the chart. And they do a really good job on the...

Mar 2024
||
(0)
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Director

Culture, Value

Wolters Kluwer’s prices have constantly climbed up, and for the price, we may not be getting the...

Mar 2024
||
(0)
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Director

Operations, Product

Some of the upgrades for the Sentri7 Pharmacy Surveillance tool were good, while others were bad....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Wolters Kluwer is always sending emails about certain training, webinars, or hosting. Their customer...

Mar 2024
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(0)
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Manager

Relationship

It would be interesting if the vendor engaged some of their large or long-term users in feedback...

Mar 2024
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(0)
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Manager

Product

The product’s ability to allow us to focus on specific patient issues and concerns in a proactive...

Mar 2024
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(0)
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Manager

Product, Value

Sentri7 Pharmacy Surveillance gives us a very streamlined approach to what I call actionable items...

Mar 2024
||
(0)
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Manager

Product

The interoperability would be enhanced if Sentri7 Pharmacy Surveillance lived more inside Epic....

Mar 2024
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(0)
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Manager

Relationship, Product

We had some events over the last year where upgrades and enhancements were done, and immediately...

Mar 2024
||
(0)
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Manager

Product

Sentri7 Pharmacy Surveillance's biggest strength is real-time clinical intervention and the ability...

Mar 2024
||
(0)
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Manager

Product

I would like to see some product enhancements in Sentri7 Pharmacy Surveillance to the writing logic...

Mar 2024
||
(0)
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Manager

Value

We get a lot of fees from Wolters Kluwer anytime we do something different in Sentri7 Pharmacy...

Mar 2024
||
(0)
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Manager

Product

We use Sentri7 Pharmacy Surveillance to supplement where our EHR lacks in order to help catch...

Feb 2024
||
(0)
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Manager

Product

Some of the rules in Sentri7 Pharmacy Surveillance don't play very well with our EHR’s...

Feb 2024
||
(0)
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Manager

Loyalty, Value

Sentri7 Pharmacy Surveillance is a little pricey. That is why we are unfortunately having to switch...

Feb 2024
||
(0)
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Manager

Operations, Product

For the rule building users, the concepts are sometimes a bit challenging in terms of building the...

Feb 2024
||
(0)
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Manager

Relationship

We have had a couple of rules break and have asked questions to the vendor’s support people, and...

Feb 2024
||
(0)
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Manager

Operations

When the system had an upgrade and we had training, there were some issues with some of the rules,...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

I would absolutely buy Sentri7 Pharmacy Surveillance again. I love it. We monitor our interventions...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Product

Sentri7 Pharmacy Surveillance is fairly self-explanatory. My staff uses it well. It is really pretty...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

Wolters Kluwer keeps all their promises. They have been great that way. And Wolters Kluwer has good...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Wolters Kluwer’s website has webinars that we can sign up for, and that is great. If we want a...

Feb 2024
||
(0)
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 or  to see details.

Manager

Product

The pros of Sentri7 Pharmacy Surveillance are the ease of job sharing and the ease of handoffs and...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Product

Wolters Kluwer recently standardized their rural library, and the way the rules interact with the...

Nov 2023
||
(0)
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Manager

Culture, Value

Wolters Kluwer is specific. They do things more à la carte, so they have tried to get us to purchase...

Nov 2023
||
(0)
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Manager

Relationship

Wolters Kluwer is helping us with our daily work, and the customer service team is great; they are...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

In a recent upgrade, the vendor switched the rules management feature, and we had to go in and build...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

To use the product, the vendor had us split our organization into pieces that had been using it...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The product works well for my purposes, but it is still sluggish, and the analytics feature isn’t...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Sentri7 Pharmacy Surveillance isn’t the easiest product; there are some things that get people...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

We haven't had to reach out to the vendor in a while, but in the past, it was difficult to find who...

Oct 2023
||
(0)
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