Sentri7 Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
I think Wolters Kluwer is already working on getting the email alert back. In the old system, we...
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Product
Sentri7 Pharmacy Surveillance is very easy to use, and the user interface is good. The reporting and...
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Product
Since Wolters Kluwer upgraded the new rules management platform in Sentri7 Pharmacy Surveillance, it...
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Operations
We really didn't get a lot of training for Sentri7 Pharmacy Surveillance at go live. There was some...
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Product
With any product, the success or failure correlates a lot with the degree of individualization and...
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Relationship, Operations
Wolters Kluwer has done an excellent job. We worked on an integration project with them that took a...
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Product
Wolters Kluwer has a broad product line, and they have a lot of different tools we can use. Sentri7...
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Relationship
With Wolters Kluwer, I feel like there is a real desire to please. If we want something, even if...
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Loyalty, Product
The pharmacy team uses Sentri7 Pharmacy Surveillance a lot. If we were to go away from Sentri7...
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Operations
Wolters Kluwer could have things like an alert space or different monthly, bimonthly, or quarterly...
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Product
The clinical people might have something that Sentri7 Pharmacy Surveillance is not doing, but I...
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Relationship
We don't really have issues with Sentri7 Pharmacy Surveillance very often. And Wolters Kluwer...
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Value
Wolters Kluwer does not charge for every little thing at all. We have gotten other things, like an...
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Product, Value
I think Sentri7 Pharmacy Surveillance does what we designed it to do. It has demonstrated cost...
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Product
We have very minimal downtime with Sentri7 Pharmacy Surveillance. The upgrades seem to be...
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Loyalty
We are gradually phasing Sentri7 Pharmacy Surveillance out, but I think we may have to keep it for...
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Relationship
Wolters Kluwer does quarterly business reviews. The person we work with is really great. They are...
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Operations, Product
Wolters Kluwer does well with implementations. And Sentri7 Pharmacy Surveillance is doing what we...
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Operations, Product
The biggest problem with Sentri7 Pharmacy Surveillance could be the integration. After learning...
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Operations
Wolters Kluwer slips a little with training. It has been a long time since we have gotten any kind...
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Value
With Wolters Kluwer, we started with stuff like antibiotic management, and now, with add-ons for...
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Relationship
The product is easy to use, has a clean interface, and is easy to learn. I'm very pleased with it. A...
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Relationship
We have a very good working relationship with Wolters Kluwer, and everybody has access. They are...
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Product
With the product, we can search patients' historical encounters, so there are some that are here...
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Product, Value
We are able to do regulatory reporting through Sentri7 Pharmacy Surveillance. So it collects our...
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Product
With integrations, there have been things that we have had to build out ourselves through Sentri7...
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Product
Each site has their own way of instituting Sentri7 Pharmacy Surveillance, so we don't dictate that...
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Culture
Wolters Kluwer oversold some pieces in the system. Those pieces weren't as clean as we were led to...
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Relationship, Product
It is rare that the system goes down. We have been able to integrate it well with our pharmacy...
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Relationship
Usually, we don't have much trouble with Wolters Kluwer’s support team. Wolters Kluwer does send out...
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Loyalty, Product
I like how integrated the solution is. We are using Wolters Kluwer's drug diversion software as...
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Value
There doesn't seem to be a lot of R&D with Wolters Kluwer’s model unless it costs money.
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Operations, Product
Sentri7 Pharmacy Surveillance is one of the best solutions on the market. Sentri7 Pharmacy...
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Culture
We have continued to renew our contracts with Wolters Kluwer. However, they have a built-in cost...
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Relationship
We recently did an upgrade of Sentri7 Pharmacy Surveillance, and Wolters Kluwer is always very good...
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Loyalty, Product
Sentri7 Pharmacy Surveillance does take some time to figure out how to navigate, but it is...
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Product
I don't do very much with Sentri7 Pharmacy Surveillance. I do see the reports that are generated in...
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Operations
Wolters Kluwer sends out training resources whenever they have something new, and then they always...
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Relationship
I have never had an issue where I didn't know when Wolters Kluwer was making changes because we get...
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Relationship
Wolters Kluwer is always fixing things, and their support is fantastic. I get standard emails from...
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Product
I don't really have any issues with Sentri7 Pharmacy Surveillance, but it takes some of my end users...
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Relationship
Wolters Kluwer’s customer success representative and clinical lead are both super accessible and...
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Relationship
Wolters Kluwer is super engaging and allows for a lot of collaborative work with organizations. The...
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Product
The product supports integration, but our organization never did the interface work. I know that the...
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Loyalty, Value
Sentri7 Pharmacy Surveillance is super expensive. However, we have had a good experience with what...
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Product
The solution's biggest strength is the flexibility that we have on our end to manage our own logic....
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Product
I would like there to be if-then logic in Sentri7 Pharmacy Surveillance, and I would like the...
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Product
The biggest strength of Sentri7 Pharmacy Surveillance is that it is live. It gets real-time...
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Product
Wolters Kluwer could improve Sentri7 Pharmacy Surveillance by making the rules a little easier to...
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Product
Wolters Kluwer is always upgrading Sentri7 Pharmacy Surveillance, so it has been good.
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Relationship
I know exactly who to email at Wolters Kluwer, and they are very quick to respond. They are easy to...
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Product, Value
Sentri7 Pharmacy Surveillance works like the vendor said it would, and it has been great. It...
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Operations
I haven't had any problems with Wolters Kluwer's implementations. However, I am not really sure what...
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Product
One of the things that we like about Sentri7 Pharmacy Surveillance is that we have the ability to...
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Loyalty
We are an Epic hospital, so we will be moving to Epic's system more and more. Within three to five...
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Value
Wolters Kluwer avoids charging for every little thing; I don't think we have been charged for...
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Operations, Product
My biggest thing with Sentri7 Pharmacy Surveillance is we were actually very happy with it up until...
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Culture, Value
Wolters Kluwer has a lot of different modules that we actually never even had. They have a lot of...
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Product
Sentri7 Pharmacy Surveillance is a lot more intuitive than other pharmacy surveillance products, and...
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Relationship
Wolters Kluwer’s customer service is better than that of other vendors. They helped us set up the...
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