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Sentri7 Pharmacy Surveillance Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Analyst/Coordinator

Before and during the implementation, Wolters Kluwer was very professional. We had regular meetings...

Jul 2021
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Analyst/Coordinator

I could not be happier with Wolters Kluwer's support people. They are all very professional, and I...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Unfortunately, the CPOE software that we use is a little outdated, so Sentri7 Pharmacy Surveillance...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Some things in Sentri7 Pharmacy Surveillance could look nicer and be easier to use. The way that the...

Jul 2021
||
(0)
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Analyst/Coordinator

Sentri7 Pharmacy Surveillance isn't easy to use per se. The users should be at a certain level. Some...

Jul 2021
||
(0)
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Analyst/Coordinator

Out of all our pharmacy platforms, I use Sentri7 Pharmacy Surveillance the most. I love the product.

Jul 2021
||
(0)
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Analyst/Coordinator

Our clinical surveillance and record keeping used to be manual, but we decided that manual is no...

Jul 2021
||
(0)
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Manager

I have had a bit of trouble with Wolters Kluwer not keeping their promises. The quality of Wolters...

May 2021
||
(0)
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Manager

Wolters Kluwer has recently upgraded another product, and I am nervous to see those upgrades. I have...

May 2021
||
(0)
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Manager

Pharmacy OneSource Sentri7 pulls things from the records. The system is pretty good about being able...

May 2021
||
(0)
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Director

Pharmacy OneSource Sentri7 is easy to use. If I don't have time to look at the dashboard for...

May 2021
||
(0)
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Director

Wolters Kluwer has been making improvements. Our old system worked off medications that were ordered...

May 2021
||
(0)
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Director

Pharmacy OneSource Sentri7 has a great program for COVID-19 testing and monitoring. We can run...

May 2021
||
(0)
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Director

We had no initial training, and we are still waiting to learn more about Quantifi. Wolters Kluwer...

Apr 2021
||
(0)
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Director

I think Wolters Kluwer is slow to update the program. There have been very few changes in the past...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The customer service people at Wolters Kluwer are amazing and a big help.

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Our relationship with our Wolters Kluwer representative is great. I feel very comfortable calling or...

Apr 2021
||
(0)
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Manager

The product is very user friendly. There is a slight learning curve with it, but that is not...

Apr 2021
||
(0)
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Nurse

As far as I know, the experience has been good. I have not really heard any complaints about the...

Apr 2021
||
(0)
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Director

Pharmacy OneSource Sentri7 is a user-friendly system. We can pull reports easily. The system is web...

Apr 2021
||
(0)
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Director

Pharmacy OneSource Sentri7 has a one-way data feed to our EHR, and that is such a pain. I wish that...

Apr 2021
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(0)
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Director

The ability to set rules and clinical results needs to be easier in Pharmacy OneSource Sentri7....

Apr 2021
||
(0)
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Analyst/Coordinator

I try to use the system every week, but I don't always do that. Using the system hasn't been my top...

Apr 2021
||
(0)
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Analyst/Coordinator

I use the system a lot to condense lab runs, and I share that data with our antimicrobial...

Apr 2021
||
(0)
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Analyst/Coordinator

The vendor was very good at training us. But I am not very computer savvy. The system is hard to use...

Apr 2021
||
(0)
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Analyst/Coordinator

Our pharmacist primarily uses the system, and if I had questions, that pharmacist could be a...

Apr 2021
||
(0)
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Director

Wolters Kluwer gives us limited training and then expects us to develop the product on our own. They...

Feb 2021
||
(0)
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Director

The rules architecture in the solution could be easier. It is not always intuitive, and we have lots...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution has real-time alerts, customizable rules, prepopulated clinical intervention, and...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

We provide a lot of requests for application enhancement. Obviously, those wheels don't turn quickly...

Feb 2021
||
(0)
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Manager

It would help a lot if we were able to see the PRN reasons in Pharmacy OneSource Sentri7.

Jan 2021
||
(0)
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Manager

I like that we can create rules and that Pharmacy OneSource Sentri7 is fairly easy to use. I like...

Jan 2021
||
(0)
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Director

Pharmacy OneSource Sentri7 has been very good, but I have struggled a little with it because of the...

Jan 2021
||
(0)
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 or  to see details.

Director

I would like to see better follow-up from Wolters Kluwer, such as more individual help instead of a...

Jan 2021
||
(0)
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Manager

We haven't had any issues with Wolters Kluwer that we have had to resolve. We have a primary contact...

Jan 2021
||
(0)
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Manager

I would give the vendor's people a score of 20 if that were an option. They are off the charts when...

Jan 2021
||
(0)
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Manager

As far as proactive service goes, that is one of the areas that the vendor is actively improving on....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to getting our money’s worth with Wolters Kluwer, the thing that I would tell other...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very happy with the system. It is much more user friendly than our previous system. We can more...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system gives us pretty much everything that we need when we need to make interventions and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy the system again for sure. It isn't perfect, but it is still really good. It works...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are doing an upgrade, and it is going well. The vendor is very receptive to delays on our end....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The rules can feel somewhat siloed. If I want to answer one question, I look somewhere, and if I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The antibiogram doesn’t work for us. We have never had it work very well because of the way our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to have some sort of driving force to help us make informed decisions. We are getting a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We would like the vendor to educate us a little bit more on their updates and changes. I want to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor did an upgrade a while ago, and we had to do a lot of building on our side. I would like...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Pharmacy OneSource Sentri7 is a nice, user-friendly system. But not all of the information from our...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Wolters Kluwer is prompt with their follow up. They help us a lot.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The alerts we can set up on Pharmacy OneSource Sentri7 are user friendly and work really well, and...

Jan 2021
||
(0)
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 or  to see details.

Manager

I hope the product is part of our long-term plans. That is up to our administration, but I haven't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have implemented a new feature in the product, and that has taken us much longer than a month or...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Wolters Kluwer product is designed so that we can manage it ourselves. We can certainly get help...

Jan 2021
||
(0)
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Manager

I would like the product to require users to fill in certain fields before something is filed, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support people haven't always been as responsive as they could have been. We have had issues...

Jan 2021
||
(0)
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 or  to see details.

Manager

Our satisfaction may go up. The integrated documentation is very nice. Hopefully, Wolters Kluwer is...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor worked on the integration with us. They were responsive and helped us in a very timely...

Jan 2021
||
(0)
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Analyst/Coordinator

We haven't had the product for long, and I haven't seen that many new improvements. The vendor has...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product allows pharmacists to proactively and retrospectively do a lot of interventions that...

Jan 2021
||
(0)
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Analyst/Coordinator

Sometimes false positives show up. Sometimes we are not able to tweak the rules that are built into...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I find the system to be very easy to use, but not everyone in our department does. We seem to be...

Jan 2021
||
(0)
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Manager

The vendor has definitely let us do some early implementation things, and they have worked with us...

Jan 2021
||
(0)
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Manager

In terms of training, the vendor has provided a couple of modules and those sorts of things, but we...

Jan 2021
||
(0)
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Manager

There is a decent amount of flexibility with how we want to integrate the system. It can be as...

Jan 2021
||
(0)
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Manager

The new interfaces the vendor has rolled out have been consistently getting better and better. All...

Jan 2021
||
(0)
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 or  to see details.

Manager

I love the support people I work with from the vendor. They are always very helpful. They are always...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

Ambulatory use of the product could improve my satisfaction with the product for sure. It is all...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We just pay the amount that the contract specifies is due every year, and that is the only money...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There are a couple of little glitches here and there. Sometimes things don't show up or a patient is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Overall, the system is easy to learn. It is user friendly. I had someone do some training with me on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had one training session for Pharmacy OneSource Sentri7, but it didn't teach us much at all. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Pharmacy OneSource Sentri7 requires a lot of clicking around and going out of our way to get to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't really hear from anyone at Wolters Kluwer. Their product works as promised, but we have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product really does help improve our patient care. Nothing gets through the cracks with Pharmacy...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Pharmacy OneSource Sentri7 is really expensive for what it is. It is an online program with a little...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that I can pull all of my information into a CSV file. The analytics for the system are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like the vendor to make the interventions more streamlined. There is a way to review...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Pharmacy OneSource Sentri7 has good reporting. We can make custom reports, and even the canned...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were very early adopters of Pharmacy OneSource Sentri7. It has improved dramatically since that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is a web-based SaaS. The vendor will patch it for us, and we don’t see that process. We...

Jan 2021
||
(0)
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 or  to see details.

Director

I would absolutely buy the solution again without a question or hesitation, especially given our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has underpromised and overdelivered. The vendor was able to take a massive swath of data,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Wolters Kluwer was the first vendor that I have come across who was able to start digesting the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is never any nickel-and-diming because we signed up for all of the interfaces. We wanted a...

Jan 2021
||
(0)
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 or  to see details.

Director

The implementation was great. There were a lot of issues to work through. The implementation was...

Jan 2021
||
(0)
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 or  to see details.

Director

It is a one-way feed of our EMR information to Pharmacy OneSource Sentri7. That does not flow in...

Jan 2021
||
(0)
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 or  to see details.

Director

One of my big troubles is that the solution is a standalone application by nature. If I could wave a...

Jan 2021
||
(0)
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Director

I don’t know who the executives are. I am fine with that. The vendor put the right people in place...

Jan 2021
||
(0)
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 or  to see details.

Director

The vendor does a great job of reducing complex concepts down into Boolean logic and then filtering...

Jan 2021
||
(0)
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 or  to see details.

Manager

I really liked the solution. It did everything I needed it to do. I really liked the surveillance...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Wolters Kluwer added COVID-19 monitoring to the surveillance system so that we could keep up with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The analytics portion makes reporting to the administration much easier. I can track and trend...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Before this system came along, it took us two years to build a report. The process was painstaking...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The product was built for places that perform interventions by calling a physician or provider,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Wolters Kluwer is very receptive when we call them about an issue. In most cases, the vendor does...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Wolters Kluwer is always trying to make things a little better. They are a great company to work...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Wolters Kluwer has done a great job with COVID-19. They have set up a module for monitoring...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Wolters Kluwer handles issues quickly. The few times that I have called, our issues have been...

Jan 2021
||
(0)
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Analyst/Coordinator

I have been in situations where I asked Wolters Kluwer in-depth questions and their answers were...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I don't want to paint a negative picture of the system because it has helped our health system be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Building rules in the product could be a little more intuitive. That is not a dealbreaker because...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we make an intervention in the product, there are eight to ten fields that we have to populate...

Dec 2020
||
(0)
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 or  to see details.

Director

The product is a web-based format. The moment a patient is admitted to our facility as an inpatient...

Dec 2020
||
(0)
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 or  to see details.

Director

I don't have to even think or worry about this product. The implementation and upgrades are so...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, Pharmacy OneSource Sentri7 doesn't interface with our EMR quite as well as we would like...

Nov 2020
||
(0)
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 or  to see details.

Director

The system is a real time saver, and that is probably the biggest benefit of the system. Pharmacy...

Nov 2020
||
(0)
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 or  to see details.

Director

There was an issue when the system seemed to be a little bit slow. However, Wolters Kluwer made some...

Nov 2020
||
(0)
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Director

This system is mandated by the hospital, the state, and the federal government. We have an...

Oct 2020
||
(0)
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 or  to see details.

Director

Pharmacy OneSource Sentri7 is made for infection prevention. It gives us all of our infection...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Wolters Kluwer's support far surpasses any other vendor's. They are patient. Nursing and IT are two...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that this product allows us to track and trend data. It also allows us to break the data down...

Oct 2020
||
(0)
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Director

I would like to see Wolters Kluwer improve by showing comparisons across hospitals. This would give...

Oct 2020
||
(0)
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Manager

Wolters Kluwer has a lot of tools that are available, we just couldn't get the system to work with...

Oct 2020
||
(0)
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Manager

Wolters Kluwer did their best, but there were some limitations on our side that we couldn't get...

Oct 2020
||
(0)
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Manager

The vendor has a lot of things available online, and they constantly offer training. They are really...

Oct 2020
||
(0)
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Manager

The end users find the system very simple and easy. The system has some limitations with being able...

Oct 2020
||
(0)
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Manager

The vendor's support and willingness to help us have been very promising during our time with them....

Oct 2020
||
(0)
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Manager

Wolters Kluwer's last upgrade was a plus. This upgrade has especially helped us as our organization...

Oct 2020
||
(0)
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Manager

Wolters Kluwer has excellent product and customer support. They are very responsive to requests. We...

Oct 2020
||
(0)
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Director

Pharmacy OneSource Sentri7 documents hard and soft cost values for us when we make interventions. I...

Oct 2020
||
(0)
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Manager

The system mines data well. I like that I can make documents in it and do actual investigations in...

Oct 2020
||
(0)
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Manager

Getting issues fixed takes longer than we expect. I don't think that Wolters Kluwer communicates...

Oct 2020
||
(0)
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Manager

The difficult thing about the system is that sometimes we plan on something working but then find...

Oct 2020
||
(0)
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Analyst/Coordinator

If the decision were mine, I would buy the solution again, but I would tweak it from what our...

Aug 2020
||
(0)
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Analyst/Coordinator

The upgrades are all done virtually, we have not had one in a while. But the last one that we went...

Aug 2020
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Analyst/Coordinator

The training was done virtually and with a large group and not so much one-on-one.

Aug 2020
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Analyst/Coordinator

Wolters Kluwer delivered on all the promises they made, but I think our organization was a little...

Aug 2020
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Analyst/Coordinator

The vendor is excellent in terms of being proactive. I have never run into an issue where they have...

Aug 2020
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