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UpToDate Lexidrug Pro Commentary
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Subject Expert
Jackson Tate
VP of Engagement
KLAS VP of Engagement - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

I use the system every day and would find it difficult to function without it. I will continue to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

When it comes to Wolters Kluwer's partnership, I question what partnership there is. I don't know...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I have personally been using the system for years and have made it a part of my daily practice. I...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Wolters Kluwer doesn't do any training. I do the training, but the solution is pretty easy. I just...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Wolters Kluwer’s product works great. We don't really have any issues that I've ever seen. Wolters...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Wolters Kluwer’s support has been very good. I've only had a few tickets, but they've always been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

UpToDate Lexidrug Pro is pretty easy to use, and everything is going well. The solution is concise,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I've got some issues with UpToDate Lexidrug Pro. Sometimes we need to download or unload it in order...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I haven't used much of Wolters Kluwer's AI stuff, but they seem to be innovating with AI for...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We love UpToDate Lexidrug Pro. I would not change to anything else. I have not experienced any...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

There is not much innovation or change happening in the system. There's not much integration with...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

The system is just information. Wolters Kluwer says it's curated by human beings, but human beings...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

The system has been around for a long time. It's dependable and reliable. It's a source of truth for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

UpToDate Lexidrug Pro is still the industry standard for clinician-curated medical advice and...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

Wolters Kluwer is chasing the market a little bit at this point with new AI features. They are...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CMIO

UpToDate Lexidrug Pro is too expensive. Wolters Kluwer has been notorious forever for not...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Other C-Suite

I've heard good feedback about UpToDate Lexidrug Pro. It’s more of a commodity product. I don't see...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

When we brought in other members of our team, including our surgical team and our EHR team, the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CNO

UpToDate Lexidrug Pro integrates well, especially with our EHR. It's also pretty user friendly,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

There is a program within UpToDate Lexidrug Pro that's exciting because it helps nurses look at drug...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CNO

Being new to the role, I have needed some additional assistance and training, and the Wolters Kluwer...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The only opportunity for improvement is for the vendor to make the product free. I really haven't...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I like UpToDate Lexidrug Pro because I can get multiple sources of information, so I can look up...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

UpToDate Lexidrug Pro is tied in with Sentri7 Pharmacy Surveillance, and the vendor provides good...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

UpToDate Lexidrug Pro is comprehensive, and all the things we can get from it are very useful. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I love UpToDate Lexidrug Pro, the searchability, and the always-up-to-date information. I like the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Wolters Kluwer's people met with our team, and I think they kind of charmed us. The team decided...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

We just have to learn to get used to this new system. I’m not experienced enough with it to give any...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

The vendor offered to provide a training program, but all of the pharmacists had to take it, so we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I'm still getting to know UpToDate Lexidrug Pro, since I use it when I'm doing searches. It seems to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

The system does not support our integration and interoperability goals, but it isn’t that bad. It...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Honestly, I don’t use the analytics that much. I know Wolters Kluwer has enhanced them in the recent...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

The biggest thing with the product is and always has been the pricing. I think Wolters Kluwer needs...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

I think Wolters Kluwer has a good start-up approach to an artificial intelligence solution that I...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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