Workday HCM, Financial Management and Supply Chain (ERP) Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Operations
With Workday, we have a training series for new leaders where we talk about why we did things the...
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Loyalty
We are very happy with Workday's system. It is pretty much the Cadillac of all the ERP systems, so...
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Operations
Workday trains their subject matter experts. We also created videos and pamphlets for the tasks that...
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Relationship
Workday has been really amazing. We have a dedicated team that works with us and gives us insight...
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Product
The vendor needs to really embrace AI more. They are doing that, but they aren't done. The...
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Loyalty, Relationship, Value
I would give the solution's HR piece an A, the finance piece a B plus, and the supply chain piece a...
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Relationship, Value
Workday's solution is a little more self-service. We would like to see the vendor offer a few more...
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Value
A lot of Workday’s solutions beyond their core product that we are interested in just seem to be too...
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Value
Having everything in one place with Workday HCM, Financial Management and Supply Chain saves us...
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Operations, Product
Workday HCM, Financial Management and Supply Chain is easy to implement. We didn't have to go to a...
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Relationship
Workday continues to innovate. We are eager for them to say more or show more on their AI front....
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Product
Workday HCM, Financial Management and Supply Chain is very integrated between our HR and our...
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Loyalty, Operations
The solution is very stable. It is certainly robust and has more capabilities than we can take...
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Loyalty, Relationship, Value
I hear a lot of rhetoric from Workday, particularly about GenAI, but I have not seen anything come...
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Relationship, Operations
It has been a mixed bag with the outcomes after the implementation of the solution, particularly in...
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Product
I don't see any shortcomings in Workday’s solution. If the solution has shortcomings, my team hasn't...
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Relationship, Value
I don't see us even entertaining Epic’s ERP solution if they develop it. For one thing, it would...
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Operations
Workday could have a deeper bench strength and resources with respect to training and education....
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Relationship, Product
The main outcomes we have achieved with Workday's solution are consistency and standardization in...
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Loyalty
Workday's system is great. It meets our needs, it is very friendly, and it is very easy to get data...
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Relationship
Workday is highly engaged and helpful. I rely on Workday to send a lot of information over to us....
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Operations
Workday is all over the place with their training credits. They have different types of training...
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Culture, Value
Workday doesn't do cost accounting for healthcare well. That is the biggest knock against them that...
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Culture, Value
Workday could lower subscription costs. When new things come out, they will hit us with another...
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Loyalty, Product
I like the HR piece of the system and how I can go and look at my own stuff and make change...
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Relationship, Product
There were items in my approval queue that are no longer in my queue in the Workday solution, but...
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Operations
Workday did a great job with the implementation. The feedback that I have heard about it has been...
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Loyalty, Product
Changing ERP systems is a big deal for supply chain and A/P finance. Moving to a new ERP solution is...
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Loyalty
Workday is still working on a couple of modules for things like timekeeping that we would like to...
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Operations, Product
As we onboard new people who aren't familiar with the system, there are still some areas that are...
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Relationship
Workday tries, and they do send out alerts when something is going wrong, but we have had multiple...
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Value
Workday is expensive, but they seem to be dominating the market. Workday HCM is kind of the...
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Relationship, Product
Workday regularly rolls out new updates with ongoing bug fixes, so they keep improving. Workday HCM...
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Operations, Product
The single platform has been helpful. There are just a few processes that are a little difficult in...
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Relationship
Workday is very innovative, and they really listen to us when they are developing innovations. They...
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Relationship, Product
Some of Workday’s new innovations aren't as helpful in our environment, so we don't always adopt...
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Operations
Workday’s training is for people who administer the program. They don't train our end users. That is...
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Product, Value
With the solution, we have seen reduced time to financial close, reduced payroll cycle time, and...
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Loyalty, Product
There is always room to improve and simplify, but the solution is very stable. We continue to get...
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Loyalty, Relationship
Workday continues to be very innovative. They are actually putting stuff in their road map and will...
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Loyalty, Relationship, Operations
Workday is struggling a little in the acquisition space around cultural integration. We started...
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Relationship, Operations, Product
Workday has helped us implement smaller, targeted things. They have partnered with us, and overall,...
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Value
We have been using another solution for timekeeping clocks. By shifting that to Workday's system,...
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Product
The solution is a really high-quality product. Using the solution, we have made paychecks easier for...
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Loyalty, Operations
If an organization is expecting to transform their business with the solution, they might not want...
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Relationship, Operations
We don't use Workday for support when we need to put in a new piece of a module. We tend to use a...
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Relationship, Value
Workday is not as proactive as we would like them to be, and they don't seem to retain knowledge...
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Product
Workday is pretty easy to use. We are very happy with the payroll module in the system. The system's...
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Relationship, Product
The supply chain team has reported a highly positive experience. I have received no complaints...
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Relationship, Product
Workday is so much better at partnering with us to get outcomes than they were before. But they are...
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Value
I would like Workday to give us reports on how good a user our organization is. If we are a good...
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Product
One of the keys with Workday's system for organizational leaders is to get the app on their phone...
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Relationship
Workday listens to their customers. Their C-suite really does pay attention. It is almost like with...
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Product
Having heard about the platform for so long, the HR team holds high expectations for Workday's...
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Operations, Product
The finance module merits a slightly lower score primarily due to the challenges associated with the...
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Relationship, Product
The core technology foundation is the product's strength. It successfully delivers an...
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Product
Large data set reporting is a weakness of the product. We regularly encounter UI and extraction...
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Loyalty
Workday's solution will be really interesting because it will be brand-new for us. We were with an...
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Operations
I would like Workday to review their implementation partners and their understanding of setting up...
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Relationship
Workday has met every request that we have put in. They have provided answers to problems. The...
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Relationship
We have never had an issue with Workday’s support. I can't say Workday is proactive, other than...
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Product
We have achieved automation, and we can see our accounts payable, the invoices we request, and the...
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Product
Once we get used to Workday's system, it is logical and makes sense. We just have to get used to the...
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Product
Workday HCM, Financial Management and Supply Chain isn't as sophisticated in the supply chain and...
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Product
Probably the biggest outcome we have from using the supply chain and materials management module of...
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Relationship
Workday is always a good partner. We went for a little while without having a good business partner...
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Value
I haven't had to go out and buy another ERP system in so long, I'm not sure what they really cost....
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Product
We have a unified system because we use different modules from Workday, and that is nice. We don't...
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Relationship, Operations, Product
AI is such a commonly used language in the world right now, but people don't really know what AI is....
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Product, Value
The Workday product has satisfied and supported our growth efforts.
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Product
Accounting is probably our weak spot. We think that is due to how we did our original setup. We are...
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Product
I have been really pleased with Workday. I didn't like their demo because it wasn't ready for the...
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Relationship, Value
I would say that our relationship with the vendor is average. The platform is expensive, and we keep...
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Operations
We implemented the vendor's inventory management module after starting with a partner-recommended...
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Culture, Loyalty
Sometimes, growth gets in Workday's way. I always say that the sales cycle will wow people, sell...
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Relationship
Workday is more proactive than any other vendor I have worked with. They are monitoring our ERP...
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Product
We have grants that are not quite mature, but the things the vendor delivers work. Those things are...
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Relationship, Operations
With a lot of software vendors, we make purchases, and then we don't see the vendors anymore. We...
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Product, Value
The system provides a real-time view of the state of our payroll at any point in time. We can see...
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Product
Every day, as transactions are processed, they become available. We don't have to wait for overnight...
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Product
We can do real-time processing of financial transactions. Those transactions are visible, and there...
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Product
Compared to our other systems, I really like Workday's system. The things Workday has helped us with...
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Relationship
Workday's communication doesn't flow as easily as the communication from some of the other companies...
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Culture
The system can work as promoted. However, when salespeople show executives what the system does,...
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Operations
We use the Workday community a lot for training, and I think that is where we get a lot of learning...
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Relationship
I know that some people want different kinds of AI in the solution, but I feel like Workday does...
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Relationship
Anytime there is an issue, we will get notifications about it. The only time we are not aware that...
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Relationship, Product
There are some things that we want to do that we have been told that we can't do because Workday...
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Relationship
We have had a bit of turnover with our Workday representatives. The vendor has done some...
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Relationship
We would like a lot more things, but Workday hasn't promised us those things, so they do keep their...
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Value
The system is expensive, but Workday has a rate sheet, so they charge what they say they are going...
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Relationship
We don't need to call Workday for a lot of support, but with Workday's support model, they don't...
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Loyalty, Product
I hope that Workday will keep innovating and coming out with more and more features. They are doing...
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Loyalty
There are some gaps in Workday's system. In terms of our financials, we haven't been able to...
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Product, Value
We are very happy with the product. Our outcomes with supply chain and materials management have...
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Product
The solution can be a little more confusing than it is promoted at times for end users, especially...
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Relationship
My perception is that Workday doesn't really partner with us as a direct client, but they invest a...
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Value
Workday doesn’t avoid charging for every little thing. That is just part of how their platform is...
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Relationship, Operations
Workday doesn’t support us as directly in the go-live process, but with the upgrades, they provide a...
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Product
There are known user requests that aren't integrated into upgrade schedules or won't be for a long...
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Operations
We have improved our recruiting process with the solution. We are able to manage candidates better....
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Loyalty
Workday’s stuff works well, but it still needs some integration. With A/P, I need to put another...
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Product, Value
My favorite outcome on the financial-management side of Workday's system is the expense reports. We...
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Operations
I had one implementation where Workday could have done better. They guided us, and when the team...
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Loyalty, Product
The biggest outcome we have seen using the HR and payroll module is Workday cases. If I need...
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Relationship
We have to push Workday when we want support. Workday isn't proactive. Nothing is brought forward....
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Operations, Product
Workday's system is very easy to use, even though we are struggling with it a bit. It isn't...
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Product, Value
With our KPIs, we are trying to cut our payroll processing time in half. We haven't quite achieved...
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Relationship, Operations
Our first upgrade with Workday went fine. We didn't have any concerns. We have seen some bugs come...
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Operations
We did report training with Workday, but I don't know that a lot of our team members felt that that...
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Relationship, Value
Workday offers brainstorm opportunities where we can request functionality that we think might be...
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Product
The product is easy to use and very configurable, and it is not stuck in the stone age where we are...
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Product, Value
We are able to cut down on the middleman when it comes to integrations, and Workday allows us to...
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Commentary Summary
Comment Type Breakout