Workday HCM, Financial Management and Supply Chain (ERP) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Workday is more proactive than any other vendor I have worked with. They are monitoring our ERP...
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Product
We have grants that are not quite mature, but the things the vendor delivers work. Those things are...
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Relationship, Operations
With a lot of software vendors, we make purchases, and then we don't see the vendors anymore. We...
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Product, Value
The system provides a real-time view of the state of our payroll at any point in time. We can see...
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Product
Every day, as transactions are processed, they become available. We don't have to wait for overnight...
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Product
We can do real-time processing of financial transactions. Those transactions are visible, and there...
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Product
Compared to our other systems, I really like Workday's system. The things Workday has helped us with...
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Relationship
Workday's communication doesn't flow as easily as the communication from some of the other companies...
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Culture
The system can work as promoted. However, when salespeople show executives what the system does,...
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Operations
We use the Workday community a lot for training, and I think that is where we get a lot of learning...
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Relationship
I know that some people want different kinds of AI in the solution, but I feel like Workday does...
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Relationship
Anytime there is an issue, we will get notifications about it. The only time we are not aware that...
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Relationship, Product
There are some things that we want to do that we have been told that we can't do because Workday...
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Relationship
We have had a bit of turnover with our Workday representatives. The vendor has done some...
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Relationship
We would like a lot more things, but Workday hasn't promised us those things, so they do keep their...
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Value
The system is expensive, but Workday has a rate sheet, so they charge what they say they are going...
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Relationship
We don't need to call Workday for a lot of support, but with Workday's support model, they don't...
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Loyalty, Product
I hope that Workday will keep innovating and coming out with more and more features. They are doing...
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Loyalty
There are some gaps in Workday's system. In terms of our financials, we haven't been able to...
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Product, Value
We are very happy with the product. Our outcomes with supply chain and materials management have...
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Product
The solution can be a little more confusing than it is promoted at times for end users, especially...
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Relationship
My perception is that Workday doesn't really partner with us as a direct client, but they invest a...
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Value
Workday doesn’t avoid charging for every little thing. That is just part of how their platform is...
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Relationship, Operations
Workday doesn’t support us as directly in the go-live process, but with the upgrades, they provide a...
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Product
There are known user requests that aren't integrated into upgrade schedules or won't be for a long...
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Operations
We have improved our recruiting process with the solution. We are able to manage candidates better....
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Loyalty
Workday’s stuff works well, but it still needs some integration. With A/P, I need to put another...
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Product, Value
My favorite outcome on the financial-management side of Workday's system is the expense reports. We...
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Operations
I had one implementation where Workday could have done better. They guided us, and when the team...
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Loyalty, Product
The biggest outcome we have seen using the HR and payroll module is Workday cases. If I need...
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Relationship
We have to push Workday when we want support. Workday isn't proactive. Nothing is brought forward....
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Operations, Product
Workday's system is very easy to use, even though we are struggling with it a bit. It isn't...
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Product, Value
With our KPIs, we are trying to cut our payroll processing time in half. We haven't quite achieved...
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Relationship, Operations
Our first upgrade with Workday went fine. We didn't have any concerns. We have seen some bugs come...
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Operations
We did report training with Workday, but I don't know that a lot of our team members felt that that...
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Relationship, Value
Workday offers brainstorm opportunities where we can request functionality that we think might be...
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Product
The product is easy to use and very configurable, and it is not stuck in the stone age where we are...
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Product, Value
We are able to cut down on the middleman when it comes to integrations, and Workday allows us to...
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Relationship, Value
Workday has not been partnering with us to achieve the outcomes we have seen from the system. Also,...
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Product, Value
One outcome we have achieved with Workday's HR and payroll system is that we have streamlined our processes....
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Loyalty, Operations
When we initially implemented the Workday system, we wanted to go live with the recruitment feature,...
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Operations
Workday was our implementation partner. Once they were done, we were pretty much on our own, but...
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Product
For the supply chain, the top outcome we are trying to achieve is efficiency of our transactions for...
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Product
A key outcome we measure for whether the system is being successful financially is to not carry or...
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Operations
One differentiation is the software capability versus the implementation of the software. We have...
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Product, Value
With Workday, we achieved better organization on how we perform on the supply chain side in the...
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Product, Value
The system definitely provides more control of our dollars, but the software itself is not going to...
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Operations
One thing that we struggle with is that people who have worked here for a while translate into...
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Loyalty, Product
For the supply chain, Workday has two releases per year, so they have small things being released...
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Loyalty, Product
At one of our sites, our executive said that our people hate Workday's system, but when asked why,...
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Loyalty, Relationship
Things have been good. I have no problem with Workday whatsoever. They have reached out to talk...
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Loyalty, Relationship, Product
Workday is strongest in HR and finance or GL. They continue to improve, and we are trying to help...
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Product, Value
With Workday's system, we have achieved standardization and modeling in HR and finance. In HR, we...
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Loyalty, Product
On the supply chain side, Workday's solution does everything well. In the future, we would probably...
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Product, Value
There are some quirks on the finance, GL, and A/P module side of the house. Some tasks are very...
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Value
Workday overpromises. They say they have functionality, and then when we look, it is very extreme or...
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Relationship, Product
The vendor definitely has some challenges in being able to move quickly. Sometimes, it unfortunately...
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Relationship
The vendor has been very engaging. They very much listen to what we say. They basically give us a...
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Product
Sometimes the vendor implements things, and we wonder why. We don't know what the demand is. Workday...
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Loyalty, Product
Most of Workday’s AI integration with the product is something that we don't necessarily have...
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Product
We have adopted quite a bit of the Workday functionality throughout the HR arena. So we do...
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Operations
The training materials are very poor if they even exist. Workday has a program called Ask-an-Expert,...
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Operations
Implementations are definitely not Workday’s forte, so they depend a lot on third parties....
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Operations, Product
I mainly interface with Workday’s finance, general ledger, and accounts payable modules through...
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Product
There are a huge number of opportunities in Workday's supply chain management and healthcare...
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Relationship, Product
Going from our previous product to Workday's product has been really good. Workday's product has...
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Culture, Value
Workday is good about avoiding charging for every little thing. They are in the business to make...
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Product
Both our EHR system and Workday's system are built for the back-end people and not the front-end...
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Loyalty, Product
I expected more from Workday’s system. There is clunkiness in requesting positions. That may be due...
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Operations, Product
The system's ease of use depends on who you ask. I think it is easy to use, but I know some people...
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Culture, Value
We want to stick with the Workday solution as long as we can. It isn't that cheap. For the most...
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Loyalty, Relationship, Product
For the most part, the product functionality meets our needs. There is room for improvement and...
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Operations, Product
I doubt there's going to be much change in the software. It is good, and the capabilities are there....
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Product, Value
I would absolutely buy the Workday solution again because of the way it is designed and the fact...
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Relationship
In supply chain, we had a really good representative from Workday. That individual was really...
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Loyalty
We came off of another vendor's product, and Workday's product is a Lamborghini to us. We are...
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Relationship
Workday is really good about taking our customer feedback and sharing that with their product teams....
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Loyalty, Product
I always feel like there is room for improvement everywhere. I still feel like the compensation side...
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Loyalty, Product, Value
With the product, we have been able to find some efficiencies by removing some manual processes and...
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Relationship, Product
I would like to see more support and advice from Workday. That would be helpful. The system's...
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Operations
We have worked with Workday for some time now. I think we got what we expected to get from them....
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Culture, Relationship, Value
Workday keeps most of their promises. With Workday, we get exactly what we pay for, and if we ask...
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Operations, Product
The system's ease of use has a lot to do with how users configure it. I would buy the system again,...
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Relationship, Product
Workday has modernized how our supply chain team works. They had manual processes like they would...
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Relationship
We have regular meetings with our account representative and our customer success manager from...
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Operations, Product, Value
We have had a decrease in manual processes using Workday's product. We used to not close payroll...
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Product, Value
We now have visibility of dashboards with the product. It is just a more modern ERP system that...
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Product
Things are going pretty well with our supply chain. It seems to be easier to subtract inventory...
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Relationship, Operations
I have definitely seen some of our ERP vendor's interactions with our people. The vendor had pretty...
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Loyalty, Operations
We partnered with some other local facilities, and our move to Workday's system was part of an...
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Relationship, Product
An outcome of the HR and payroll module is just running the business. In addition, our organization...
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Product
Especially in the first couple of years, there were some difficult points, some missing...
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Relationship
It takes the vendor a long time to come up with new stuff, and they seem to promote things a couple...
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Operations, Product
Upgrades are very big. They happen regularly every several months, and we are surprised at how many...
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Loyalty, Relationship
Workday will look at what upcoming trends are happening in the marketplace and our environment, and...
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Relationship, Operations
We met with Workday during our go-live journey, and past that, we have done some value assessments...
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Product
We are super happy with Workday's HR and payroll module, but we have been impressed with their full...
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Relationship
Workday is really big, and I have used their system at a couple of different companies. However much...
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Culture, Loyalty, Relationship
Workday has always been pretty customer-focused, but it feels like the pendulum is swinging away...
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Culture, Value
I want a financial costing module from Workday. They have been working on this for years, and they...
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Relationship
Workday has partnered with us very well via regular check-ins to see how we are doing and how our...
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Product, Value
From using the solution, we have seen outcomes, including a shortened accounting close period, an...
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Product
One of the solution's strengths is that it is a comprehensive, integrated solution with strong...
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Culture, Loyalty
We made a decision to standardize with Workday. Workday was a really good partner when we were doing...
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Operations
Workday is getting better, but they are not great at giving implementation guidance; they are still...
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Relationship, Product
We don't get as much attention with the HR portion, but the feature functionality is so rich. That...
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Loyalty
I have experience with a couple of different ERP platforms, and Workday has the best system I have...
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Operations
We didn't use Workday’s implementation services. There was a Workday Delivery Assurance...
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Product
I like the solution, and a lot of things have gone well with it. It is leaps and bounds above our...
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Loyalty, Product
We did have an issue with the solution's recruiting module. We actually stopped using it and went...
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Culture, Value
Workday has got to work on their pricing strategy. The system is very expensive overall. Whatever we...
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Relationship
Workday’s support is pretty good. Their support is limited to things that aren't working in the...
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Relationship
Workday does spend a lot of time with us. We have a customer success team, and our account executive...
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Operations
Training is very effective with Workday. We used all the initial training credits that Workday...
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Product
Our biggest issue with the solution in terms of where we need to optimize is that there are way too...
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Relationship
There was one instance when Workday wasn't responsive. It took a lot to get a response from them, so...
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Relationship, Product, Value
With Workday, the amount of data we have at our fingertips is much better than what we had before....
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Product
The solution is finally stable. We are still learning more and more with respect to some of the...
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Loyalty
The functionality is there in the supply chain module of the solution, but there are some...
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Loyalty
One of the reasons we chose the solution is for the outcomes that we see. We just like the usability...
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Operations
During the implementation of the solution, we had a delivery assurance manager from Workday who held...
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Culture
There have only been a couple of cases during the sales process with Workday when we might have...
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Operations
We have so many users going into Workday to submit things like requisitions for supplies, and there...
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Loyalty, Relationship, Operations
Workday has a page dedicated to release notes for all their products, and it is extremely beneficial...
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Product, Value
One pro of the solution is that we can get the data that we need instantly. It is also nice that we...
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Product
There are a few challenges that we have with some of the other business processes in Workday, and...
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Product, Value
In Workday, our end-user satisfaction has increased, especially with HR and payroll because of how...
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Relationship, Product
Workday is not very sophisticated in their supply chain development. They are getting better all the...
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Product, Value
In the supply chain area, we have a much better handle on our just-in-time ordering. When things run...
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Operations, Value
To get ongoing training from Workday, we have to pay for it. The vendor needs to make more stuff...
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Operations, Product
Workday’s ERP system is pretty intuitive, but some people still don’t know how to do some things....
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Relationship
Workday is a great partner. I'm not going to say they always have the answers immediately, but they...
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Product, Value
With Workday, we have been able to automate one-time payments, and our workloads have gone back to...
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Operations
Workday is pretty on top of our integration goals. With the vendor's most recent upgrade, they gave...
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Operations
Our training for this solution came too early. Workday gave it to us when we started the project,...
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Loyalty, Operations
We are learning how to use the system, so we are stumbling. We aren't sure whether the root cause is...
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Relationship
The system is easy to maneuver in, and Workday is definitely proactive. We had an issue recently,...
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Loyalty, Product
I would say that if users use the system as designed and change some processes, the system will be...
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Loyalty, Product
It will be interesting to see whether Workday's time and attendance system has controls in place for...
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Value
I would buy Workday's system again unless it stopped working, but that is not going to happen....
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Relationship
Carl has been fully involved since he became the CEO of Workday. I never saw the previous CEO. Since...
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Loyalty, Product
I think Workday is looking and moving forward. They are good with HR and payroll. When it comes to...
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Loyalty, Operations
Workday is good when it comes to general financials and supply chain. If we abandon our current...
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Operations, Product
Workday HCM is an easy-to-use system. It is intuitive to navigate, so employees are easily able to...
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Operations
We had to push our go-live date with the solution because of our payroll integration. We integrated...
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Operations
We replaced our previous ERP and recruiting vendors with Workday HCM, and that has been a nightmare....
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Operations, Product
Workday HCM is still quite a learning curve for us. Our organization really locked down the security...
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Operations
I was very satisfied with our Workday payroll consultants; we had a few wonderful, knowledgeable,...
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Product
Workday is releasing new technology all the time, almost to the point that it is hard to keep up...
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Loyalty, Relationship
We have gone through quite a few upgrades and have had maybe one or two issues over the years. In...
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Operations
Workday has some good training, and they have been making changes to their training program. It has...
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Loyalty, Relationship
Workday has a healthcare advisory forum that has a wealth of information, and Workday brings us the...
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Relationship, Operations
Workday has actually partnered with us quite well to achieve outcomes. We had some struggles around...
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Relationship
Overall, we have been pretty pleased with Workday. We and other healthcare customers are engaged...
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Product
In budgeting areas, there are advanced things like workflow routing and supply chain integration...
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Product
Things have gone really well with the system's HR payroll module. We have been able to consolidate...
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Loyalty, Operations
Supply chain and materials management were probably the areas that most surprised us. We were pretty...
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Product, Value
One big outcome that we have seen from the system's supply chain and material management modules has...
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Loyalty, Product
Workday isn't Epic. Workday's systems have a lot of common workflows that aren't deep but just work,...
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Loyalty, Relationship, Operations
We chose Workday as our system implementer, and that was really important. Workday was with us...
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Relationship, Operations
Workday has a good cadence when connecting with us, but because we didn’t select them as...
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Value
Workday has a module that is used for creating forms, and there is a basic thing that should have...
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Loyalty, Operations, Value
Going to Workday's system was a big leap from our last solution. Overall, the leap was a positive...
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Loyalty, Relationship, Operations
We have used a third-party implementer, and they have defined what leading practices are off the...
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Loyalty
Our team walked away very impressed with the level of advanced technology approach and structure...
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Loyalty, Product
Workday has a very leading product in the HR space. With the supply chain space, we are confident...
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Value
With Workday, we have had a couple of things that we have been surprised by regarding cost. So that...
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Relationship
A lot of stuff is coming from Workday, like AI. Their support has been great.
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Relationship, Operations, Product
In the HR and payroll area of Workday’s ERP, we have seen improved visibility for hiring processes,...
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Culture, Value
We don't have to pay a lot of unexpected costs with Workday, but their additional modules are...
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Operations
Workday’s training courses are good, but due to the cost, we are limited in terms of how many people...
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Product
Workday’s ERP is a really well-built platform. The integrations are good. Sometimes they are a...
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Product
We are getting a lot of feedback from internal stakeholders about how Workday's system hasn't their...
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Loyalty, Product
I like Workday’s ERP. I think it is a really good, strong platform, and the work is getting done....
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Loyalty, Relationship
At first, Workday was a little slow on the supply chain side. In my opinion, their bread and butter...
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Culture, Value
Most of the time, the vendor avoids charging us for every little thing. They pitch products to us,...
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Relationship
Our account executive is good, but they aren't a supply chain expert. When I have a question, I have...
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Loyalty, Relationship
Workday did a lot of customer-focused visits. We have had product managers and different people who...
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Relationship, Operations
There is a lost art of follow-up and follow through. During our presale cycle, before we had signed...
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