Workday HCM, Financial Management and Supply Chain (ERP)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
The system requires support, so Workday could focus more on driving outcomes. We would like to see...
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Loyalty
We are going to pick one vendor to consolidate onto, and the vendor is going to be Workday. That...
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Culture, Loyalty, Value
Workday's system was nobody's first choice in the organization. A couple of parts of our...
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Product
I am kind of anti-Workday. I know that we have things happening within Workday's system. We may have...
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Product
There is not a great tracking mechanism within Workday's system, so trying to reconcile things is...
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Relationship, Product
One thing that Workday is fairly good at is having good servers, so the product is fairly...
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Product, Product
The biggest thing we are seeing with Workday HCM is that we have integrated data, so we are all...
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Loyalty, Loyalty, Product, Product
My biggest suggestion for Workday would be to leverage artificial intelligence.
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Product, Product
The product is pretty flexible in terms of integrating with other systems.
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Operations
I don't know too many clients that say moving to Workday has been a great experience. It is...
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Product
The best part of Workday's system is its reporting capabilities because everything is online and in...
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Loyalty, Product
The product has functionality that allows us to track zero numbers and lot numbers of supply items....
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Relationship, Operations
Workday has put a lot of resources into their development program, but it has taken a tremendous...
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Operations, Product
The biggest areas for improvement in the product are the documentation, the limitations with the...
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Operations
Workday hardly does anything for training. I had one of my employees go through Workday's...
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Relationship, Operations
Typically, Workday is very good to work with. They are always seeking input from their customers,...
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Loyalty, Relationship
The vendor had a production outage, and we have not yet seen a root cause analysis for that. We are...
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Product
One complaint that we have about Workday is with something called operational demand planning, where...
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Loyalty
Overall, we are happy with Workday. Our future with them looks very optimistic. They do a nice job...
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Loyalty
We are always looking for new functionality, and Workday is building it. The vendor has pipelines...
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Product
We get updates for the system all the time. That is a very smooth process. The vendor delivers on...
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Loyalty, Product
The security that comes with Workday allows us to improve the system's end-user experience. Now, our...
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Relationship
Workday's customer service people alert us when they recognize an issue. We get a lot of proactive...
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Relationship
We are impressed by Workday’s constant enhancements, improvements, and customer community.
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Relationship
Our experience with the vendor has always been positive. We can either go out and search the...
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Loyalty, Operations
We partnered with Workday on our implementation services because we wanted them on the hook for the...
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Culture, Loyalty
The one thing that stood out with Workday was their mobile platform and their demo style. They...
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Operations
We were worried about the lack of maturity of the product's supply chain capability. However, we had...
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Loyalty, Relationship, Product
The supply chain tool is still new and is not as mature as I would like. Workday is still making...
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Relationship
I would not rate the feedback perfect that we get from the executives that come in because sometimes...
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Relationship
If there is one thing about Workday that I like, it is that they are very open to listening and...
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Loyalty, Product
There are too many clicks involved for simple requisitions for orders. The product is not as...
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Loyalty, Product
The product's integration is improving, and it is going to get there. Integrating any system is...
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Relationship
Workday does a good job of engaging with their community, taking feedback, and turning that feedback...
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Product
One thing that Workday could greatly improve at would be making solutions available for position...
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Product
The solution is solid. It doesn't have downtime, and we can rely on it with the things that we are doing....
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Product
Overall, Workday is a very good ERP solution with good tools. I am happy with its functionality. We...
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Culture, Relationship
We have been telling Workday what we need, and they have been listening. They are not ready yet, but...
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Product
Overall, the Workday system gets the job done, and it is really easy to navigate and continue to...
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Relationship, Product
I am very keen on Workday. I think the vendor is awesome. Internal customers are happy when I set...
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Operations
Our implementation was a little rocky. The consultants were not very experienced with the financial...
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Loyalty, Relationship, Product
In the supply chain piece, how Workday has us make a change in our item master is cumbersome and...
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Product
I love that our leaders can run their financial reports in the system, and they can drill down to...
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Loyalty, Product
In accounts payable, Workday has come out with a new functionality that can do optical character...
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Product
There are a lot of good things within the Workday product. However, the pain points are with the...
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Product
I really like the ease of use for the performance reviews within the Workday product. That talent...
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Product
I am very close with the payroll staff and the payroll portion of the system. The payroll staff says...
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Relationship
We now receive a much better sense of support from our customer service representative and our...
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Relationship
I have found a couple of things that the support team hasn't been able to solve, and those things...
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Operations
There is a lot of work to be done within Workday's system. We had an issue when the person who...
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Operations
We had a really good go-live. The implementation services were what we expected from an ERP vendor....
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Loyalty
We are stable with the system, but we haven’t fully leveraged all of the capabilities around supply...
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Relationship, Product
Workday is trying really hard to be at the forefront of AI and to make it easier for employees to do...
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Operations
Workday has opportunities for improvement around their training. Sometimes people think everything...
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Operations
I didn't have any problems with the implementation, and we did a pretty rapid rollout, but in the...
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Relationship
Workday is a really good company to work with, and any customer who is considering them has to...
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Relationship, Value
The overall experience with Workday has been great. We have been very pleased that of all the...
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Product
The supply chain piece is the most immature piece in the Workday product. There are gaps between the...
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Relationship, Product, Value
Some of the tangible outcomes we would like to see from Workday are optimizations that we would need...
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Relationship
Workday needs to work on their community site. They have a community site where we can do a lot of...
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Loyalty, Relationship, Product
There are a lot of new players coming into the arena, and they could challenge Workday’s model. It...
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Product
With Workday’s latest release, the solution's landing page does not seem to be as user friendly as...
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Culture, Relationship
Workday needs to improve by reaching out and working with our finance team and our supply chain...
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Relationship
When we have had issues, Workday has stepped up and found solutions. The issues have sometimes not...
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Loyalty, Value
My boss would say Workday is too expensive compared to their competitors. There is no doubt about...
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Relationship
Workday’s founders obviously know the HR business and the technology very well. They are creative thinkers....
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Relationship, Operations
Workday made sure that they provided us with the resources necessary to make us successful, and they...
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Product, Value
We have been able to reduce the time spent on our user base. We have gotten a lot of things done...
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Loyalty
One of the reasons we selected Workday was that we felt like the vendor listened and responded to...
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Relationship
The support that Workday is providing is good and expected. We have a regular call with the vendor,...
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Loyalty, Relationship
I feel very optimistic about Workday, and I don’t expect that to change. When we first implemented...
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Operations
There is not a lot of hands-on training with Workday. We use the vendor's training platforms, and...
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Product
The product communicates with our EMRs and our time and attendance system. The product is great. We...
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Operations, Product
The product’s user workflows can be a bit complex to understand in terms of who did what and when....
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Product
We have been happy with the improvements and the functionality that was available in the product at...
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Product
The time and attendance option that the vendor has right now is fine for retail organizations, but...
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Product
One of our struggles is that when we do both FTE and physician budgeting, the system's connectivity...
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Relationship, Operations
During the go-live and the subsequent post-go-live phase, we were having proactive phone calls with...
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Product
The supply chain part of the product is newer and is still being developed. The financial management...
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Relationship
Workday is responsive to requests. When we get updates, we see things that we and the user groups...
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Relationship, Operations
We had some inconsistent resources from Workday for a while, but they are pretty consistent now.
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Value
Workday doesn’t nickel-and-dime us as much as other vendors. The product is expensive, but I would...
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Product
With Workday's system, we have to have several bolt-ons, such as the online learning system. The...
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Loyalty
We picked Workday's product because it was the product our health system was using.
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Culture, Relationship
Workday is pretty innovative. They roll out new things every quarter and every year. The vendor has...
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Relationship, Operations
The vendor rolls things out, and they don't do a good job of making sure their clients are using...
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Product
The product’s stability and ease of integration with other systems are good. The product could use a...
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Value
Workday does tend to nickel-and-dime us. There have been add-ons that sort of looked really good,...
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Product
I would like to see more flexibility in Workday’s flexible work arrangement product. I would love to...
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Relationship
I have never had a problem that I had to bounce up to an executive at Workday in order to get...
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Product
Pulling payroll and HCM into one product makes our ability to do reporting much better. Using...
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Loyalty
I could not be happier that I am on the Workday product, and I think that there are many people...
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Loyalty, Relationship
We saw that Workday was a forward-thinking company and that they were dedicated to continuing to...
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Relationship
Workday is usually proactive. If they even think we may have a service issue, they will call us...
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Value
Workday's fees are less fair than other vendors' fees. Workday has a lot of extra charges, and they...
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Culture
It is easy for Workday to promote the product in a certain way, but customers have to understand...
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Relationship, Product
The issues that we have had with the solution's integration and interoperability have been...
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Operations
Workday's customers have to hire their own consulting teams for implementations, and we had some...
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Operations
We have to pay for Workday's training, and that isn't ideal. Aside from paid trainings, we can use...
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Operations
In the Workday trainings that I participated in, Workday gave us access to a test environment. That...
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Operations, Value
Taking data that used to be across a handful of platforms and integrating it into Workday's solution...
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Product
Workday could work on improving the time-tracking solution. We use the vendor's time-tracking...
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Loyalty, Product
In terms of new things that we might want to consume, there are things that we are interested in...
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Culture, Value
The vendor is good about avoiding nickel-and-diming. There was a time when the cost for something...
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Loyalty, Product, Value
The solution has been working well. We are very happy overall. We continue to either enhance what we...
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Relationship
Workday is a great partner and has continually been engaged with us from the time we initially...
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Loyalty, Relationship
We are still working collaboratively with Workday on some things that relate to specialty workflows,...
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Product
Workday’s product is very robust and comprehensive, and it works well from a supply chain perspective....
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Relationship, Product
We struggle with the financial modules. There are some nuances that are particular to healthcare,...
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Value
Workday’s system is becoming more à la carte, and that isn't great. Recently, Workday has...
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Loyalty
Workday has come a long way in financial and supply chain management, but there are still some...
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Operations
Workday’s training is really great; it is just not as accessible as it could be. It would be nice if...
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Relationship, Product
The thing we like the most about the product is the technology. Workday’s software development is...
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Product
Workday’s supply chain management functionality works really well, but it is not as robust as some...
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Relationship
The vendor’s support is unmatched. The support from other vendors is really lackluster, and our...
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Loyalty
The inventory piece is a weakness for Workday. They brought a partner to the table called Tecsys....
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Loyalty, Relationship
I wasn't a fan of Workday in the beginning, but I am starting to see them differently. They have...
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Loyalty
I need technology that can not only do the transactional information but also give me data back that...
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Culture, Relationship, Operations
Workday is delivering what they told us they would. They are implementing a lot of things that they...
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Culture, Value
One of the frustrations that we have with another vendor is that we are allowed X number of calls...
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Operations
Workday charges us for training, and they shouldn’t be doing that. Before we started the...
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Relationship, Product
The transactions are powerful within the Workday solution. We can use the product without a lot of...
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Product
We have the Workday mobile feature that people use, and it has high adoption.
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Operations, Value
Our organization had to buy training. It was good training; it just cost a lot.
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Loyalty
Workday's solution is pretty solid, and I am very optimistic about our future with it. We have big...
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Product
The solution is excellent. We have enjoyed the functionality and are expanding and deepening our...
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Operations
Workday’s fundamentals with product releases, the training for product releases, and feature...
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Operations, Product
We expanded our use of the system, and that process went off without a hiccup. The system is quite...
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Product
We would like to see improvements in proactive reporting, analytics reporting, and exportability....
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Loyalty
The one barrier we have run into with Workday’s executives is that the solution is difficult to use...
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Value
Workday is starting to charge for new modules as they produce them. I wouldn’t say the vendor is...
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Operations, Product
With each implementation of particular modules in Workday's system, we find gaps. We found a gap...
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Value
Workday's product is much more expensive than the product we had previously.
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Loyalty, Relationship
Our partnership with Workday has strengthened. We are happy with the folks that are taking care of...
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Loyalty, Product, Value
The ERP system is cloud based, so we are forced to keep the system current as opposed to installing...
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Product
The product works well overall and is dependable. I think that overall, people are satisfied with...
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Product
The interface is clunky. I was expecting a better UI. Maybe the interface is clunky because of how...
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Product
The institution likes the supply chain functionality, but we haven’t implemented that functionality...
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Loyalty
I hope that we continue to see Workday improve and that we continue to improve the product. It takes...
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Culture, Relationship, Product
There has been a little bit of turnover among Workday’s employees that we were working with before....
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Loyalty
I would like to see more real-time reports for the system in the supply chain area. I know that...
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Loyalty, Product
The system is weak when it comes to its APIs for some of the applications and areas where we need...
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Loyalty, Product
There are a few areas that the vendor could improve on the system's supply-chain side. We have to...
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Culture, Relationship, Operations
We appreciate that Workday is up-front about telling us when things won't be ready right away. The...
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Product
We would highly recommend the system to others. However, we would also tell them that the system is...
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Relationship
Workday replaced our original vendor, and Workday's communication was much better than that...
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Relationship
Our account manager jumps right in to follow up with us and close loops. Their communication has...
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Loyalty
Workday's solution is new, and the vendor built it from the ground up. That comes with a lot of...
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Relationship
When it comes to executive involvement, it is always best for an organization to not be too close to...
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Relationship
There are a lot of ways that the vendor could improve, but there are also a lot of things that they...
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Operations
Workday's training has been really good. I like the variety of options the vendor provides. We can...
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Relationship
We had an issue with one of the areas of the system that we were building out, and we had to push...
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Loyalty, Value
It is tricky to say whether we receive our money's worth from the solution because the solution is...
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Operations
We did advanced compensation with Workday earlier in the year, and we needed a new implementation...
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Operations
Workday doesn’t have any training materials; they just show us how to do things. The vendor’s...
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Product
Workday tells us how user friendly Workday HCM is and how easy it is to navigate for the layperson....
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Relationship
Generally, the Workday employees I have dealt with over the years have been high-caliber,...
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Relationship, Product
The ease of use around the reporting could be improved. Oftentimes reporting is a huge part of what...
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Product
We can use Workday’s Studio system, a third-party solution, to build our integrations. But our...
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Loyalty, Product
The vendor continues to mature the product. We want to see additional improvement, such as better...
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Relationship
Workday keeps their promises. The vendor is one of the best, most transparent companies that I have...
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Product
The system's user interface is nice and easy to use for the end user. The upgrades that the vendor...
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Product
I would suggest that Workday develop a warehouse management system that is integrated as part of...
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Product
Overall, I am satisfied, but there are some things that could be improved. For example, there has to...
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Relationship, Product
Workday is continuously making updates, brainstorming, and trying to address some of the issues we...
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Product
Workday’s biggest strength is the level of security in their system. We moved from disparate systems...
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Product
Everything in the system works the way it is supposed to. We are doing a lot of integrations, and...
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Loyalty
We are extremely happy with our decision to move forward with integrated solutions from Workday....
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Relationship
Because of Workday's growth, we have changed account managers and service managers quite frequently....
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Loyalty, Relationship
Workday's challenge is going to be not becoming what they didn't want to become when they started, a...
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Relationship
Workday has made it easy for us not to do as much as we would have to without their system.
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Product
Workday's software is continuing to grow in its robustness that allows for idiosyncrasies with pay....
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Loyalty, Operations
The implementation side of Workday still needs some work in terms of their skill set and doing more...
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Relationship, Product
With Workday, we have to own what we are doing in the system. They are not coming to the table and...
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Product
On the HR side, Workday's system isn't structured in a way that allows us to see simple things like...
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Loyalty, Product
We can't get position control from Workday's system because the system doesn't have the technology...
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Loyalty
I think that our satisfaction with Workday will go down over the next year because we will find that...
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Relationship, Product
Workday is not terrible when it comes to interoperability. We can get information out of the system....
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Loyalty
Workday is trying to improve and innovate. But ultimately, my satisfaction is due to the...
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Relationship
Workday tends to be more reactive. If we see something happening, we are usually letting them know,...
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Culture, Product
With Workday's system, we can dig in and get right down to the invoice level. The system stores a...
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Product
There are some oddities in Workday's system that don't necessarily follow standard accounting...
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Culture
The system was the most expensive and least capable product we could have bought, but that purchase...
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Culture, Value
If we have a question about something, we shouldn't be charged. Workday needs to be better about not...
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Operations, Product
Every week, Workday is putting in hotfixes. When the vendor does significant upgrades, those...
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Relationship, Operations
Workday facilitates periodic calls between different user groups. The vendor has their annual...
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Relationship, Product
The vendor needs to make some significant improvements in their system's printing functionality,...
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Operations
Workday showed up strong during the RFP presentations, so we went with their product. However,...
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