Workday HCM, Financial Management and Supply Chain (ERP) Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Loyalty

I have experience with a couple of different ERP platforms, and Workday has the best system I have...

Oct 2024
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Director

Operations

We didn't use Workday’s implementation services. There was a Workday Delivery Assurance...

Oct 2024
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Director

Product

I like the solution, and a lot of things have gone well with it. It is leaps and bounds above our...

Oct 2024
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Director

Loyalty, Product

We did have an issue with the solution's recruiting module. We actually stopped using it and went...

Oct 2024
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Director

Culture, Value

Workday has got to work on their pricing strategy. The system is very expensive overall. Whatever we...

Oct 2024
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Director

Relationship

Workday’s support is pretty good. Their support is limited to things that aren't working in the...

Oct 2024
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Director

Relationship

Workday does spend a lot of time with us. We have a customer success team, and our account executive...

Oct 2024
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Director

Operations

Training is very effective with Workday. We used all the initial training credits that Workday...

Oct 2024
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CFO

Product

Our biggest issue with the solution in terms of where we need to optimize is that there are way too...

Oct 2024
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CFO

Relationship

There was one instance when Workday wasn't responsive. It took a lot to get a response from them, so...

Oct 2024
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CFO

Relationship, Product, Value

With Workday, the amount of data we have at our fingertips is much better than what we had before....

Oct 2024
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CFO

Product

The solution is finally stable. We are still learning more and more with respect to some of the...

Oct 2024
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Manager

Loyalty

The functionality is there in the supply chain module of the solution, but there are some...

Oct 2024
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Manager

Loyalty

One of the reasons we chose the solution is for the outcomes that we see. We just like the usability...

Oct 2024
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Manager

Operations

During the implementation of the solution, we had a delivery assurance manager from Workday who held...

Oct 2024
||
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Manager

Culture

There have only been a couple of cases during the sales process with Workday when we might have...

Oct 2024
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Manager

Operations

We have so many users going into Workday to submit things like requisitions for supplies, and there...

Oct 2024
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Manager

Loyalty, Relationship, Operations

Workday has a page dedicated to release notes for all their products, and it is extremely beneficial...

Oct 2024
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Manager

Product, Value

One pro of the solution is that we can get the data that we need instantly. It is also nice that we...

Oct 2024
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Manager

Product

There are a few challenges that we have with some of the other business processes in Workday, and...

Oct 2024
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Manager

Product, Value

In Workday, our end-user satisfaction has increased, especially with HR and payroll because of how...

Oct 2024
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Director

Relationship, Product

Workday is not very sophisticated in their supply chain development. They are getting better all the...

Oct 2024
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Director

Product, Value

In the supply chain area, we have a much better handle on our just-in-time ordering. When things run...

Oct 2024
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Director

Operations, Value

To get ongoing training from Workday, we have to pay for it. The vendor needs to make more stuff...

Oct 2024
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Director

Operations, Product

Workday’s ERP system is pretty intuitive, but some people still don’t know how to do some things....

Oct 2024
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Director

Relationship

Workday is a great partner. I'm not going to say they always have the answers immediately, but they...

Oct 2024
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Manager

Product, Value

With Workday, we have been able to automate one-time payments, and our workloads have gone back to...

Oct 2024
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Manager

Operations

Workday is pretty on top of our integration goals. With the vendor's most recent upgrade, they gave...

Oct 2024
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Manager

Operations

Our training for this solution came too early. Workday gave it to us when we started the project,...

Oct 2024
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Manager

Loyalty, Operations

We are learning how to use the system, so we are stumbling. We aren't sure whether the root cause is...

Oct 2024
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Manager

Relationship

The system is easy to maneuver in, and Workday is definitely proactive. We had an issue recently,...

Oct 2024
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Manager

Loyalty, Product

I would say that if users use the system as designed and change some processes, the system will be...

Oct 2024
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Manager

Loyalty, Product

It will be interesting to see whether Workday's time and attendance system has controls in place for...

Oct 2024
||
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CIO

Value

I would buy Workday's system again unless it stopped working, but that is not going to happen....

Sep 2024
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CIO

Relationship

Carl has been fully involved since he became the CEO of Workday. I never saw the previous CEO. Since...

Sep 2024
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CIO

Loyalty, Product

I think Workday is looking and moving forward. They are good with HR and payroll. When it comes to...

Sep 2024
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CIO

Loyalty, Operations

Workday is good when it comes to general financials and supply chain. If we abandon our current...

Sep 2024
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Analyst/Coordinator

Operations, Product

Workday HCM is an easy-to-use system. It is intuitive to navigate, so employees are easily able to...

Sep 2024
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Analyst/Coordinator

Operations

We had to push our go-live date with the solution because of our payroll integration. We integrated...

Sep 2024
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Analyst/Coordinator

Operations

We replaced our previous ERP and recruiting vendors with Workday HCM, and that has been a nightmare....

Sep 2024
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Analyst/Coordinator

Operations, Product

Workday HCM is still quite a learning curve for us. Our organization really locked down the security...

Sep 2024
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Analyst/Coordinator

Operations

I was very satisfied with our Workday payroll consultants; we had a few wonderful, knowledgeable,...

Sep 2024
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VP/Other Executive

Product

Workday is releasing new technology all the time, almost to the point that it is hard to keep up...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

We have gone through quite a few upgrades and have had maybe one or two issues over the years. In...

Sep 2024
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VP/Other Executive

Operations

Workday has some good training, and they have been making changes to their training program. It has...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Workday has a healthcare advisory forum that has a wealth of information, and Workday brings us the...

Sep 2024
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VP/Other Executive

Relationship, Operations

Workday has actually partnered with us quite well to achieve outcomes. We had some struggles around...

Sep 2024
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VP/Other Executive

Relationship

Overall, we have been pretty pleased with Workday. We and other healthcare customers are engaged...

Sep 2024
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CIO

Product

In budgeting areas, there are advanced things like workflow routing and supply chain integration...

Aug 2024
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CIO

Product

Things have gone really well with the system's HR payroll module. We have been able to consolidate...

Aug 2024
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CIO

Loyalty, Operations

Supply chain and materials management were probably the areas that most surprised us. We were pretty...

Aug 2024
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CIO

Product, Value

One big outcome that we have seen from the system's supply chain and material management modules has...

Aug 2024
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CIO

Loyalty, Product

Workday isn't Epic. Workday's systems have a lot of common workflows that aren't deep but just work,...

Aug 2024
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CIO

Loyalty, Relationship, Operations

We chose Workday as our system implementer, and that was really important. Workday was with us...

Aug 2024
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Director

Relationship, Operations

Workday has a good cadence when connecting with us, but because we didn’t select them as...

Aug 2024
||
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Director

Value

Workday has a module that is used for creating forms, and there is a basic thing that should have...

Aug 2024
||
(0)
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Director

Loyalty, Operations, Value

Going to Workday's system was a big leap from our last solution. Overall, the leap was a positive...

Aug 2024
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CIO

Loyalty, Relationship, Operations

We have used a third-party implementer, and they have defined what leading practices are off the...

Aug 2024
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CIO

Loyalty

Our team walked away very impressed with the level of advanced technology approach and structure...

Aug 2024
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CIO

Loyalty, Product

Workday has a very leading product in the HR space. With the supply chain space, we are confident...

Aug 2024
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CIO

Value

With Workday, we have had a couple of things that we have been surprised by regarding cost. So that...

Aug 2024
||
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CIO

Relationship

A lot of stuff is coming from Workday, like AI. Their support has been great.

Jul 2024
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Director

Relationship, Operations, Product

In the HR and payroll area of Workday’s ERP, we have seen improved visibility for hiring processes,...

Jul 2024
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Director

Culture, Value

We don't have to pay a lot of unexpected costs with Workday, but their additional modules are...

Jul 2024
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Director

Operations

Workday’s training courses are good, but due to the cost, we are limited in terms of how many people...

Jul 2024
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Director

Product

Workday’s ERP is a really well-built platform. The integrations are good. Sometimes they are a...

Jul 2024
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Director

Product

We are getting a lot of feedback from internal stakeholders about how Workday's system hasn't their...

Jul 2024
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Director

Loyalty, Product

I like Workday’s ERP. I think it is a really good, strong platform, and the work is getting done....

Jul 2024
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VP/Other Executive

Loyalty, Relationship

At first, Workday was a little slow on the supply chain side. In my opinion, their bread and butter...

Jul 2024
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VP/Other Executive

Culture, Value

Most of the time, the vendor avoids charging us for every little thing. They pitch products to us,...

Jul 2024
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VP/Other Executive

Relationship

Our account executive is good, but they aren't a supply chain expert. When I have a question, I have...

Jul 2024
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VP/Other Executive

Loyalty, Relationship

Workday did a lot of customer-focused visits. We have had product managers and different people who...

Jul 2024
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VP/Other Executive

Relationship, Operations

There is a lost art of follow-up and follow through. During our presale cycle, before we had signed...

Jul 2024
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Director

Product, Value

On the supply chain side, when we have to do a physical inventory and compare it to what the books...

Jul 2024
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Director

Loyalty

Workday is moving in the direction of optical character recognition and scanning ability on...

Jul 2024
||
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Director

Product, Value

With Workday HCM, Financial Management and Supply Chain, I like being able to drill the financial...

Jul 2024
||
(0)
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Director

Loyalty, Relationship

Workday is very innovative. That is one of the reasons we chose them. They listen to their...

Jul 2024
||
(0)
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CEO/President

Loyalty, Relationship, Value

Workday is very collaborative, so we enjoy the relationship. The general state of the relationship...

May 2024
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CEO/President

Relationship, Product

The supply chain module continues to progress. It is the least well developed of the three modules...

May 2024
||
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CEO/President

Product, Value

The HR and payroll module performs really well. With the HR and payroll module, there has been much...

May 2024
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CEO/President

Product

With the module for finance, GL, and A/P, an outcome we have had has been the streamlining of our...

May 2024
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CEO/President

Relationship

Workday has created an oversight leadership group of national and statewide leaders to collaborate...

May 2024
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VP/Other Executive

Loyalty, Relationship, Product

I was pleasantly surprised by the system's supply chain functionalities. Before we selected the...

May 2024
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VP/Other Executive

Loyalty, Product

There are some things that we are still working on in the system's accounts payable module because...

May 2024
||
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VP/Other Executive

Product, Value

The system's modules for supply chain and materials management are very complex. It takes a while to...

May 2024
||
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VP/Other Executive

Relationship, Operations

Workday has been pretty responsive when we have needed them, but their help hasn't come for free....

May 2024
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VP/Other Executive

Operations

We paid for a number of credits to take training classes from the vendor, and Workday recommended...

May 2024
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VP/Other Executive

Relationship

Workday expands too fast. They hire a lot of people, but those people don't have enough experience....

May 2024
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VP/Other Executive

Operations, Product

The upgrades we have done with Workday have been pretty smooth. We had one instance of downtime, but...

May 2024
||
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VP/Other Executive

Product

Power users love Workday, but other users say that the system is too complicated. Our older staff...

May 2024
||
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VP/Other Executive

Loyalty, Product

There are certain things that Workday needs to work on with the system's reports and features. If we...

May 2024
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CIO

Operations, Value

The Workday training is good. Though it is expensive, Workday's solution has helped us on our...

May 2024
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Director

Product

Workday's system isn't 100% intuitive. It is somewhat intuitive, but there are always some people...

Apr 2024
||
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Director

Relationship

I was super wary of Workday's customer support because it used to take forever for our old vendor to...

Apr 2024
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Director

Loyalty

When we switched to Workday, we actually got rid of many bolt-ons to our old ERP. We have scaled...

Apr 2024
||
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CIO

Relationship, Operations

During the implementation, our third-party implementer was an absolute buffer. We almost had no...

Apr 2024
||
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CIO

Culture

We haven't been nickel-and-dimed by Workday at all, but we had a bit of an issue. We bought a...

Apr 2024
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CIO

Product

The usability factor is an outcome we have seen. Workday’s system is so intuitive and easy to use....

Apr 2024
||
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CIO

Operations

Our Workday implementation has gone extremely well. We had plans to have people in the command...

Apr 2024
||
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CIO

Value

I would like to share one of the few things we are unhappy with Workday over. We were sort of a...

Mar 2024
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CIO

Loyalty, Relationship, Operations, Product

Workday has the best ERP. It is engineered from the ground up in a modern cloud platform. They do a...

Mar 2024
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CIO

Relationship

Workday is huge, so we don't hear from executives very often.

Mar 2024
||
(0)
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Director

Product

The reporting in the system is a step back from the system we were on. There are performance issues...

Mar 2024
||
(0)
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Director

Culture, Value

Workday delivers new technology all the time, but we have to buy it. We are also responsible for our...

Mar 2024
||
(0)
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Director

Operations

I liked our implementation of the Workday product. The things that went well were the change...

Mar 2024
||
(0)
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Director

Operations

For the training for Workday's product, we created our own job aids, and we are maintaining them. We...

Mar 2024
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(0)
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Director

Product

Workday's integration is good because we have the Workday product integrated with several of our...

Mar 2024
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Director

Product

Workday is very innovative. For example, with another vendor's product, if I have to run a report,...

Mar 2024
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Director

Value

Workday only has one database, so they don't have to have drivers for multiple databases. They don't...

Mar 2024
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Director

Relationship

If I need help from Workday's support team, I have to open a ticket. Without a ticket, nothing...

Mar 2024
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Director

Relationship

We are on the cloud, and there are hundreds of customers. So if something goes wrong, one client...

Mar 2024
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Director

Relationship, Operations

Workday is very focused on user experience, and they have a strong user community. They are doing a...

Mar 2024
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(0)
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Director

Product

Workday's OCR is not up-to-date. I had to buy another vendor's product to do the OCR part. And once...

Mar 2024
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Director

Operations, Product

Workday gives me a window of time for installing an upgrade, and I get the preview. If I'm able to...

Mar 2024
||
(0)
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Director

Value

Workday has given me freebies. Workday's product is a little more expensive than another vendor's...

Mar 2024
||
(0)
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Director

Loyalty

Our old vendor wasn't meeting our needs anymore, so we needed a new vendor. For our buying decision,...

Mar 2024
||
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Director

Loyalty, Product

I like that the system is in the cloud and that all customers are on the same version because there...

Mar 2024
||
(0)
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Manager

Product

I like the system's flexibility and user friendliness. It is easy for our employees to see what they...

Feb 2024
||
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Director

Product, Value

Even though the system is cloud based, it requires a significant number of resources from a client...

Jan 2024
||
(0)
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Director

Product, Value

The product is built off of hundreds of integrations, and troubleshooting, integrating data with...

Jan 2024
||
(0)
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Director

Relationship

Workday does very well at listening to the client, so they have a very concerted effort to gather...

Jan 2024
||
(0)
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Director

Value

Workday's system is in so many industries, and certain industries may not necessarily have tight...

Jan 2024
||
(0)
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Director

Relationship, Operations, Product

Workday has made good progress on revamping their documentation process and being able to deliver...

Jan 2024
||
(0)
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Director

Operations, Product

The product brings a new set of complexities to organizations that implement it, especially from the...

Jan 2024
||
(0)
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VP/Other Executive

Product

I like the ease of navigation and the ability to find things that I'm looking for, such as with the...

Jan 2024
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(0)
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VP/Other Executive

Product

I would like improvements on standard reports and dashboards. We spent a lot of time building a...

Jan 2024
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VP/Other Executive

Operations

We would like a lot more actual hands-on training with the documentation provided. Right now, we go...

Jan 2024
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VP/Other Executive

Relationship, Operations, Product

It would be nice to get more updates on known issues instead of us trying to find out what they are...

Jan 2024
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CFO

Operations, Product

Our data conversion issues that we ran into during the implementation ended up being bigger problems...

Dec 2023
||
(0)
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CFO

Relationship, Product

We have run into lots of change management issues. There are many people who are trying to work...

Dec 2023
||
(0)
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CFO

Product

We like the system. It has been a huge improvement from where we were. However, there have been...

Dec 2023
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Analyst/Coordinator

Relationship

The Workday people that I have worked with have been pleasant, easy to work with, and willing to...

Dec 2023
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Analyst/Coordinator

Product

There are some differences in Workday’s system that will take some time to adjust to, and there are...

Dec 2023
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Analyst/Coordinator

Product

Workday’s system is a lot easier than our previous ERP in terms of user experience. Things are more...

Dec 2023
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Manager

Product

The supply chain functionality works pretty well. It is not quite as robust as the HCM piece, but...

Dec 2023
||
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Manager

Relationship

Overall, Workday is a good vendor and a good partner. I would probably recommend the product pretty...

Dec 2023
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Manager

Value

I'm a little concerned about the vendor’s tendency to nickel-and-dime a bit. It is not overwhelming...

Dec 2023
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Director

Operations

When we did training with Workday, some felt the training was too broad or generic and that it...

Dec 2023
||
(0)
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Director

Loyalty

We are pretty stable with the product. As we move forward to implement the system, there is going to...

Dec 2023
||
(0)
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Director

Operations

We leveraged Workday for an implementation of an acquisition that we did. We had some challenges...

Dec 2023
||
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Director

Relationship

We have had a lot of great success with Workday from a relationship perspective. They really do...

Dec 2023
||
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Director

Product

Overall, we have really had very few issues with the product. It has been very sustainable and...

Dec 2023
||
(0)
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Director

Loyalty, Product

We have to be on the most current version of Workday's product. The system is a multitenant product,...

Dec 2023
||
(0)
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Director

Loyalty, Relationship, Product

From a peer perspective based on my experience with other SaaS vendors, Workday really does deliver...

Dec 2023
||
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VP/Other Executive

Product

Generally speaking, things are going well with the system. We have been making optimization efforts...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Relationship

Workday is really good at looking at potential partners and their technology. Workday buys some...

Dec 2023
||
(0)
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VP/Other Executive

Product, Value

The system recently had an outage. That was the first time in years that the system had been out for...

Dec 2023
||
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CIO

Operations

I would tell someone looking at Workday's product that consultants are needed. Workday tends to have...

Dec 2023
||
(0)
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CIO

Product

The Workday product allowed us to have the flexibility to do a lot of things that probably weren’t...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We like that Workday does continuous updates. A lot of the time, there are not a lot of big changes.

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The Workday product is not very intuitive. Finding things is hard because the search function...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

We go back and forth with Workday’s support people, and a lot of times, that happens overnight...

Nov 2023
||
(0)
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CIO

Culture

Workday has kept their promises relating to our contract. If they say they are going to do something...

Nov 2023
||
(0)
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CIO

Relationship

Workday doesn't have the resources necessary to support their system.

Nov 2023
||
(0)
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CIO

Product

Workday's system is good, but it is missing a couple of things, so we have had to add some bolt-ons....

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

Workday will tell us about their products, but our number-one problem is nurse equity. We have a...

Nov 2023
||
(0)
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CIO

Culture, Relationship

Workday's executives only come into the picture when we are negotiating prices. We never see them...

Nov 2023
||
(0)
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CIO

Loyalty

My satisfaction with Workday will either be better or worse in the future because the vendor has...

Nov 2023
||
(0)
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CIO

Operations

When an organization buys a system from Workday, Workday will come and certify whether the system...

Nov 2023
||
(0)
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CIO

Operations

We had a successful implementation with Workday because we tested and retested, and we focused on...

Nov 2023
||
(0)
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Director

Operations

Workday HCM is mediocre at best. The implementation is too general. Workday looks at things in a...

Nov 2023
||
(0)
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Director

Product

It is hard to research stuff in Workday HCM, and it doesn't connect to our chargemasters very well....

Nov 2023
||
(0)
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Director

Relationship, Product

Workday doesn't care about the numbers; they care about the titles. That is not the way general...

Nov 2023
||
(0)
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Director

Culture, Value

The product is so darn expensive, I don't know what else the vendor could charge for. Workday sells...

Nov 2023
||
(0)
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Director

Operations, Product

Workday HCM has a long way to go in reporting. Maybe we have done things wrong, but the reports are...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Workday has extremely complex and poor documentation. I experience a tremendous amount of...

Nov 2023
||
(0)
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 or  to see details.

Director

Operations

Workday does a great job of living up to their promises. The product is very capable. We need to be...

Nov 2023
||
(0)
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 or  to see details.

Director

Culture

Where Workday starts to fall down is they have some competitors in the space that are more mature in...

Nov 2023
||
(0)
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Director

Operations, Product

The Workday integrations have gone incredibly well. We have a lot of integrations and have kept them...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

Workday HCM, Financial Management and Supply Chain is a powerful application. Over the past year, I...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

My optimism with Workday has increased because they are constantly releasing new features with their...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

I'm not extremely happy with some of the aspects of Workday's system, but based on my talks with...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Value

We are fully implemented in terms of the HR and payroll sides with Workday, but if we have a...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

Our initial implementation with Workday was close to a disaster because the system wasn't...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture

Workday is just sales; they sold us a product. They said that the system is so great because they...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

The feedback that I get from the managers in the organization is that Workday's system is so hard to...

Nov 2023
||
(0)
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CFO

Product

Workday had a major outage, and our system was affected for an entire day. The system probably had...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

We went a long time without having a nickel-and-diming problem with Workday because we were just...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Relationship

Workday is working toward innovation on a consistent basis, and the updates that they do tend to...

Nov 2023
||
(0)
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 or  to see details.

CFO

Product, Value

In general, the system functions. It saves us a lot of time, and there are a lot of efficiencies.

Nov 2023
||
(0)
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CFO

Relationship

Workday has a system where they work with partners who are certified, but I feel like we are still...

Nov 2023
||
(0)
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CFO

Relationship

During a recent outage, the vendor was communicating frequently. We have lines of communication. I...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Workday does notify us of major changes in their refreshes, and they do keep us posted on issues...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

One thing I don't like about the Workday product is that it requires us to have a minimal level of...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We thought the product could do some things, but it can't, and it doesn't seem built for the...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty

We are still very optimistic that the product is going to work. We are going through a lot of...

Nov 2023
||
(0)
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VP/Other Executive

Operations

Workday is married to their training protocol. Their answer to any problem is always to buy a...

Nov 2023
||
(0)
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VP/Other Executive

Culture, Operations

Workday didn't help us build any of the integration. We had a consulting firm build everything for...

Nov 2023
||
(0)
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Manager

Product

Their software works really well. On the payroll side, the reports are powerful, and the software is...

Nov 2023
||
(0)
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Manager

Operations, Product

The ease of use could be better. It feels like the product needs a once-over by end users before it...

Nov 2023
||
(0)
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Manager

Relationship

Workday has a support site where we can go and log a case. We usually get a response quickly. There...

Nov 2023
||
(0)
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Manager

Product

This is the best payroll product I have ever encountered. The system all works together. It is a...

Nov 2023
||
(0)
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CIO

Relationship, Operations, Product

Workday’s system has been a good tool, and the way we are utilizing it has been well received....

Nov 2023
||
(0)
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CIO

Relationship

Workday is doing better. Their team has a stronger approach than they did, and they continue to...

Nov 2023
||
(0)
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CIO

Loyalty

We aren’t looking to expand with Workday, but that is because of our organization’s internal...

Nov 2023
||
(0)
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CIO

Relationship

When there is a known issue in Workday’s system, the vendor's patches come out quickly, so they are...

Nov 2023
||
(0)
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