Workday HCM, Financial Management and Supply Chain (ERP) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
During the implementation, our third-party implementer was an absolute buffer. We almost had no...
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Culture
We haven't been nickel-and-dimed by Workday at all, but we had a bit of an issue. We bought a...
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Product
The usability factor is an outcome we have seen. Workday’s system is so intuitive and easy to use....
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Operations
Our Workday implementation has gone extremely well. We had plans to have people in the command...
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Value
I would like to share one of the few things we are unhappy with Workday over. We were sort of a...
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Loyalty, Relationship, Operations, Product
Workday has the best ERP. It is engineered from the ground up in a modern cloud platform. They do a...
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Relationship
Workday is huge, so we don't hear from executives very often.
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Product
The reporting in the system is a step back from the system we were on. There are performance issues...
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Culture, Value
Workday delivers new technology all the time, but we have to buy it. We are also responsible for our...
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Operations
I liked our implementation of the Workday product. The things that went well were the change...
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Operations
For the training for Workday's product, we created our own job aids, and we are maintaining them. We...
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Product
Workday's integration is good because we have the Workday product integrated with several of our...
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Product
Workday is very innovative. For example, with another vendor's product, if I have to run a report,...
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Value
Workday only has one database, so they don't have to have drivers for multiple databases. They don't...
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Relationship
If I need help from Workday's support team, I have to open a ticket. Without a ticket, nothing...
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Relationship
We are on the cloud, and there are hundreds of customers. So if something goes wrong, one client...
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Relationship, Operations
Workday is very focused on user experience, and they have a strong user community. They are doing a...
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Product
Workday's OCR is not up-to-date. I had to buy another vendor's product to do the OCR part. And once...
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Operations, Product
Workday gives me a window of time for installing an upgrade, and I get the preview. If I'm able to...
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Value
Workday has given me freebies. Workday's product is a little more expensive than another vendor's...
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Loyalty
Our old vendor wasn't meeting our needs anymore, so we needed a new vendor. For our buying decision,...
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Loyalty, Product
I like that the system is in the cloud and that all customers are on the same version because there...
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Operations
Workday has a whole learning center where we can take virtual training, and their community is...
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Relationship
Workday is always gaining new vendors, and they are embracing AI technology and trying to find...
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Relationship
There are times when Workday will let us know that things are down before we even recognize that...
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Product
I like the system's flexibility and user friendliness. It is easy for our employees to see what they...
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Product, Value
Even though the system is cloud based, it requires a significant number of resources from a client...
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Product, Value
The product is built off of hundreds of integrations, and troubleshooting, integrating data with...
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Relationship
Workday does very well at listening to the client, so they have a very concerted effort to gather...
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Value
Workday's system is in so many industries, and certain industries may not necessarily have tight...
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Relationship, Operations, Product
Workday has made good progress on revamping their documentation process and being able to deliver...
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Operations, Product
The product brings a new set of complexities to organizations that implement it, especially from the...
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Product
I like the ease of navigation and the ability to find things that I'm looking for, such as with the...
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Product
I would like improvements on standard reports and dashboards. We spent a lot of time building a...
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Operations
We would like a lot more actual hands-on training with the documentation provided. Right now, we go...
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Relationship, Operations, Product
It would be nice to get more updates on known issues instead of us trying to find out what they are...
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Operations, Product
Our data conversion issues that we ran into during the implementation ended up being bigger problems...
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Relationship, Product
We have run into lots of change management issues. There are many people who are trying to work...
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Product
We like the system. It has been a huge improvement from where we were. However, there have been...
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Relationship
The Workday people that I have worked with have been pleasant, easy to work with, and willing to...
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Product
There are some differences in Workday’s system that will take some time to adjust to, and there are...
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Product
Workday’s system is a lot easier than our previous ERP in terms of user experience. Things are more...
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Product
The supply chain functionality works pretty well. It is not quite as robust as the HCM piece, but...
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Relationship
Overall, Workday is a good vendor and a good partner. I would probably recommend the product pretty...
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Value
I'm a little concerned about the vendor’s tendency to nickel-and-dime a bit. It is not overwhelming...
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Operations
When we did training with Workday, some felt the training was too broad or generic and that it...
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Loyalty
We are pretty stable with the product. As we move forward to implement the system, there is going to...
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Operations
We leveraged Workday for an implementation of an acquisition that we did. We had some challenges...
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Relationship
We have had a lot of great success with Workday from a relationship perspective. They really do...
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Product
Overall, we have really had very few issues with the product. It has been very sustainable and...
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Loyalty, Product
We have to be on the most current version of Workday's product. The system is a multitenant product,...
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Loyalty, Relationship, Product
From a peer perspective based on my experience with other SaaS vendors, Workday really does deliver...
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Product
Generally speaking, things are going well with the system. We have been making optimization efforts...
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Culture, Relationship
Workday is really good at looking at potential partners and their technology. Workday buys some...
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Product, Value
The system recently had an outage. That was the first time in years that the system had been out for...
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Operations
I would tell someone looking at Workday's product that consultants are needed. Workday tends to have...
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Product
The Workday product allowed us to have the flexibility to do a lot of things that probably weren’t...
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Relationship, Operations, Product
We like that Workday does continuous updates. A lot of the time, there are not a lot of big changes.
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Operations, Product
The Workday product is not very intuitive. Finding things is hard because the search function...
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Relationship
We go back and forth with Workday’s support people, and a lot of times, that happens overnight...
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Culture
Workday has kept their promises relating to our contract. If they say they are going to do something...
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Relationship
Workday doesn't have the resources necessary to support their system.
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Product
Workday's system is good, but it is missing a couple of things, so we have had to add some bolt-ons....
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Loyalty, Relationship
Workday will tell us about their products, but our number-one problem is nurse equity. We have a...
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Culture, Relationship
Workday's executives only come into the picture when we are negotiating prices. We never see them...
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Loyalty
My satisfaction with Workday will either be better or worse in the future because the vendor has...
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Operations
When an organization buys a system from Workday, Workday will come and certify whether the system...
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Operations
We had a successful implementation with Workday because we tested and retested, and we focused on...
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Operations
Workday HCM is mediocre at best. The implementation is too general. Workday looks at things in a...
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Product
It is hard to research stuff in Workday HCM, and it doesn't connect to our chargemasters very well....
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Relationship, Product
Workday doesn't care about the numbers; they care about the titles. That is not the way general...
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Culture, Value
The product is so darn expensive, I don't know what else the vendor could charge for. Workday sells...
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Operations, Product
Workday HCM has a long way to go in reporting. Maybe we have done things wrong, but the reports are...
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Relationship, Operations
Workday has extremely complex and poor documentation. I experience a tremendous amount of...
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Operations
Workday does a great job of living up to their promises. The product is very capable. We need to be...
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Culture
Where Workday starts to fall down is they have some competitors in the space that are more mature in...
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Operations, Product
The Workday integrations have gone incredibly well. We have a lot of integrations and have kept them...
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Product
Workday HCM, Financial Management and Supply Chain is a powerful application. Over the past year, I...
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Loyalty, Relationship, Product
My optimism with Workday has increased because they are constantly releasing new features with their...
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Product
I'm not extremely happy with some of the aspects of Workday's system, but based on my talks with...
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Relationship, Operations, Value
We are fully implemented in terms of the HR and payroll sides with Workday, but if we have a...
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Operations
Our initial implementation with Workday was close to a disaster because the system wasn't...
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Culture
Workday is just sales; they sold us a product. They said that the system is so great because they...
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Loyalty, Operations, Product
The feedback that I get from the managers in the organization is that Workday's system is so hard to...
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Product
Workday had a major outage, and our system was affected for an entire day. The system probably had...
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Value
We went a long time without having a nickel-and-diming problem with Workday because we were just...
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Loyalty, Relationship
Workday is working toward innovation on a consistent basis, and the updates that they do tend to...
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Product, Value
In general, the system functions. It saves us a lot of time, and there are a lot of efficiencies.
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Relationship
Workday has a system where they work with partners who are certified, but I feel like we are still...
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Relationship
During a recent outage, the vendor was communicating frequently. We have lines of communication. I...
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Relationship
Workday does notify us of major changes in their refreshes, and they do keep us posted on issues...
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Loyalty, Product
One thing I don't like about the Workday product is that it requires us to have a minimal level of...
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Loyalty, Product
We thought the product could do some things, but it can't, and it doesn't seem built for the...
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Loyalty
We are still very optimistic that the product is going to work. We are going through a lot of...
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Operations
Workday is married to their training protocol. Their answer to any problem is always to buy a...
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Culture, Operations
Workday didn't help us build any of the integration. We had a consulting firm build everything for...
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Product
Their software works really well. On the payroll side, the reports are powerful, and the software is...
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Operations, Product
The ease of use could be better. It feels like the product needs a once-over by end users before it...
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Relationship
Workday has a support site where we can go and log a case. We usually get a response quickly. There...
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Product
This is the best payroll product I have ever encountered. The system all works together. It is a...
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Relationship, Operations, Product
Workday’s system has been a good tool, and the way we are utilizing it has been well received....
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Relationship
Workday is doing better. Their team has a stronger approach than they did, and they continue to...
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Loyalty
We aren’t looking to expand with Workday, but that is because of our organization’s internal...
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Relationship
When there is a known issue in Workday’s system, the vendor's patches come out quickly, so they are...
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Value
Things are better with Workday than they were with our prior vendor where we got charged with...
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Operations, Product
The upgrades and things have gone seamlessly. When we get the system right, it is great and works....
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Loyalty, Product
The finance and supply chain areas are a bit ahead of us. We are still hoping to see some more...
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Product
We still are finding some areas where we don’t know what is happening because things aren’t working....
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Product
The product is such a broad application, so it is not as specific as what we had before. Now we have...
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Product
Workday's solution is a very powerful tool. It is pretty intuitive. And from the standpoint of...
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Relationship
Workday has been an exceptionally good partner. They have a good governance model, and their product...
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Relationship
Overall, Workday does a pretty nice job, but they aren't as proactive as I would probably like them...
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Product
For what we ask the system to do, it is easy to use. It pulls data to the end user and allows people...
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Product
With the product's functionality, we are not as far along in HR as we had planned to be at this...
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Value
We are very happy with Workday's system; we are able to do everything we want to do. We have found a...
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Loyalty, Relationship
We are very optimistic about our future with Workday; we are ready to resign with them. Whenever I...
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Product
Workday HCM, Financial Management and Supply Chain has done great. It does what the vendor says it...
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Loyalty
Our leadership is very pleased with Workday and is looking to implement more and more...
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Operations
The primary implementation for Workday was very botched. It is probably the worst implementation I...
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Operations
Workday has something called Workday Community that we can go on to ask other users questions....
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Product
The product is good. It takes a little time to understand and get our minds around the system; we...
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Product
From a financial standpoint, I really love the system. It works very well. I know the HR team likes...
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Culture
For the supply chain side, we were promised some features that didn't work or weren't switched on or...
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Loyalty, Product
We did a Review and Recommend service with Workday recently, and that really improved our supply...
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Product
It is helpful from a financial standpoint to have the reports, the financials, and the ability to...
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Operations, Value
We used a third party for the implementation. It was probably somewhat of a failed implementation....
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Product
Workday's product is large and complex. It is great for very large systems. We are a small system,...
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Operations, Product
Our recent Workday upgrades and the major releases we have gone through have gone just fine.
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Product
We have definitely had some shakeout with Workday when it comes to integration. We have seen some...
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Loyalty, Relationship
It is very good to know that Workday is reaching out to their customers and gaining insight. I look...
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Relationship, Value
One comment I would make for people who are interested in purchasing the system is that their costs...
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Loyalty, Value
Now that I have the product and have invested in the resources, I absolutely love the system, but it...
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Culture, Relationship
We work with a sales representative on an ongoing basis at Workday, and that person is really not...
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Relationship, Value
Workday's product is a very costly solution, especially for small organizations. We have to invest...
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Value
Compared to other software I have looked at, Workday's product is almost a no-brainer to implement...
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Operations
Our upgrades and major releases have gone well. Workday offers a great catalog of training, and the...
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Operations
We have definitely had a shakeout with Workday. Some setup opportunities didn’t really get completed...
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Relationship, Operations, Product
There have been some opportunities around testing and making changes, but we haven't really...
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Operations
Workday's training curriculum and training approach are very limited. The vendor puts a lot of...
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Relationship
I would like to understand the vendor's triaging system better. With other vendors, we have a client...
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Relationship, Product
We want a better mechanism to share insights with Workday on future features to consider for...
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Loyalty
We had a pretty good idea of what we needed for an ERP, and Workday has been able to deliver. For...
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Relationship
I haven't heard about any problems with Workday’s support team, so I believe we get really good support....
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Value
The Workday solution is expensive. Ongoing costs are probably the biggest issue, and we have talked...
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Loyalty, Relationship, Value
I pay attention to the market, and clearly, Workday is really cleaning up in terms of how fast they...
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Product
We are happy with the core functionality of the product. It is a good platform, and I appreciate the...
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Loyalty
We are looking forward to a module in the system that will allow the HR team to take HR tickets, the...
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Relationship
We have a good, strong, strategic relationship with Workday.
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Product
We are probably advanced users of the system. We have been pushing for additional modules in the...
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Loyalty, Relationship, Product
As a company, Workday continues to grow, expand, create, and invest in more technology. I think that...
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Product
The system has great utility. It is user friendly, and it has a well-developed app. We especially...
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Operations
Our implementation with Workday went very well, but that wasn't 100% due to Workday. We leveraged...
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Culture
The Workday solution used to get a little oversold, but for the most part, it does what the vendor...
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Culture, Relationship, Value
As far as support from Workday goes, the quality is really based on the support model that we have...
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Product
The end-user experience is probably the best thing about the Workday solution because the user has...
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Product
The system is object oriented, and sometimes we can't get to all the data that we need through...
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Operations
The training from Workday depends on our package. They do have support models where we can get the...
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Relationship, Operations
We need to understand Workday's model and understand what is right for our company. Workday's system...
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Loyalty, Relationship
We are very optimistic about our future with Workday. If they have any problems, they come out with...
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Product
I like having all of our companies in one system. We used to have multiple systems, so if we needed...
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Loyalty, Product
The biggest complaint about the product is the need for a virtual item master or formulary. The way...
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Relationship
Workday does a good job of listening to us, and they give us free access to a consultant to help us...
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Value
Workday charges us for anything and everything. They are here to make money, and they aren't here to...
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Operations
I expected more training materials from Workday. The vendor had some online courses, and those...
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Operations, Product
The vendor's software is beyond the capabilities of most of our staff members. The system is very...
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Loyalty, Product
I really like the system. It has a lot of capabilities, and it is better than what we have seen from...
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Product, Value
The product deals best with less than 10 million rows at a time, and there are times when we need...
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Culture
There was some initial selling of how certain processes would work in Workday's system, and then the...
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Product
Workday has good ways that we can feed their data into other systems without limitations in the use...
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Product, Value
Now that we have been utilizing the product for a time, I have seen that we as a system have more...
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Operations
Customers have to work with implementation partners, and we had some challenges with some of our...
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Operations
Our training occurs through our implementation partner and not through Workday. The fact that...
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Operations
The way that task assignments occur has been confusing for people. Also, the way that spending...
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Operations, Value
Workday had an extremely expensive implementation. They upsold us on some products that really...
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Loyalty, Operations
Workday's system is one of the best in terms of the ability to have all this data and these...
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Loyalty, Product
Within a few months, we were able to stabilize things and get the product into normal operations,...
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Operations
When we send people to training, they don't know a thing about the context of what they are getting...
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Operations, Product
We can configure the product highly, but we have to follow the parameters of what Workday will test,...
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Relationship
The vendor’s support team is very responsive. Sometimes we have something that the person we are...
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Relationship, Product
We get notifications when there are performance degradations in our tenant. We have individuals...
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Operations, Value
Implementing Workday’s products was a very expensive endeavor. It is always a little hard to get our...
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Value
Thanks to our switch to Workday, we have eliminated over a dozen applications. Some of our old...
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Product
Since the product is cloud based and we have the ability to automatically receive product...
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Operations
The implementation was a big lift for us. We ended up with a lot more interfaces than we expected,...
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Operations
We developed a lot of our training materials for the product ourselves. It would be nice if the...
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Operations
I could not be prouder of the Workday go-live and the outstanding job the team did. We learned a few...
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Operations
Throughout the implementation and while getting ready for the implementation, I felt that in many...
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Operations
There was a bump in the commitment from Workday during the implementation. Some of the people that...
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Operations
The vendor collapsed over the finish line with us on the implementation. They didn’t give guidance...
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Culture, Value
From a support perspective, if something is broken, Workday doesn't charge us for the help. But I...
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Loyalty, Relationship
The cool thing about Workday is they have the Workday community, which is where we have a lot of...
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Product
There is a lot of duplication of effort that happens when two different applications are really...
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Product
Even though Workday's system has the core functionality, there are still nuances in the supply chain...
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Relationship
Workday is not as mature as some of the other vendors we use, so we either have to wait for or build...
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Product
We still have some issues with specific aspects of the workflow and design of Workday's system, but...
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Loyalty, Relationship
Workday is a really wonderful and innovative company, and I am very optimistic about seeing how they...
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Operations, Value
Workday charges for everything. A good example is training for new systems. When we implemented...
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Relationship
Workday’s support is the best I have ever experienced, and I have been doing HR work for many years....
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Relationship
The customer support people from Workday are excellent, but there does come a point where they will...
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Product, Value
Workday has some incredibly good reporting tools that are very robust and very versatile, but other...
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Loyalty, Relationship
Workday is listening to the voice of the customer, and they have a plan. In supply chain, we are...
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Loyalty, Relationship
Workday has a lot of things going on, including improvements to their road map, but for a long time,...
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Loyalty
Workday's product wasn’t my first choice because of the disconnect with inventory and because my...
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Value
There are not a lot of little things Workday charges for. Workday offers some functionality that we...
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Relationship, Value
The user experience with Workday is good. Workday is very good about following up and following...
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Relationship, Product
There is some rigidity in Workday’s application, specifically with role-based security, and Workday...
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Relationship, Operations
Workday’s materials are largely good. They are often pretty high level, so they are sometimes hard...
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Relationship
I appreciate that Workday is good about the relationship and trying to keep in touch. That is...
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Operations
One challenge we have is training. I understand Workday’s perspective is that the product is...
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Culture, Relationship
Workday sometimes keeps promises. The vendor is well intentioned. They sometimes overpromise and...
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Product
It seems like we have had a lot of issues with Workday's product. The platform has had a lot of...
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Product, Product
Having worked with Workday's system for several years, I would do some things differently if I could...
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Culture, Culture
Workday overpromises a bit. They have fantastic salespeople, but in the end, they are selling an...
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Relationship, Relationship
Workday is famous for launching products when they are minimally viable. The vendor does that all...
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Relationship
The system requires support, so Workday could focus more on driving outcomes. We would like to see...
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Loyalty
We are going to pick one vendor to consolidate onto, and the vendor is going to be Workday. That...
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Culture, Loyalty, Value
Workday's system was nobody's first choice in the organization. A couple of parts of our...
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Product
I am kind of anti-Workday. I know that we have things happening within Workday's system. We may have...
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Product
There is not a great tracking mechanism within Workday's system, so trying to reconcile things is...
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Relationship, Product
One thing that Workday is fairly good at is having good servers, so the product is fairly...
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