Workday HCM, Financial Management and Supply Chain (ERP)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
User Commentary
Workday's system provides robust back-office support for us. We have completely integrated the...
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I have been doing this work for a long time, and Workday is the best vendor we have in terms of a...
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We have received a lot of executive engagement from Workday. We have quite a few high-level people...
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I would recommend the system to other companies if those other companies had enough available...
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Workday is good at adding enhancements that improve end user's results. The vendor has a lot of new...
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Our implementation was done through a third party. Workday recently implemented something for us,...
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The vendor's initial training was very generalized and unspecific. They showed us how the...
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The solution's recruiting piece is a huge problem area for us. It just isn't working as well as it...
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Integration is one of our real struggles with the system. It has been a big problem for us from the...
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There are some things in the system that aren't intuitive at all. I get questions from end users on...
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I would rate the vendor's phone and web support more highly, but there have been many times that...
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Workday could improve their support by creating an enhanced support team that addresses individual...
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Overall, Workday’s system has been great for us. It reduces the integrations and data reconciling...
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One of the challenges with Workday’s system is that developing new or custom reports is pretty...
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From a development perspective, Workday is constantly refining and upgrading the product, and that...
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Workday doesn't really do training. At the very beginning, they provide initial technical training,...
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We are having discussions about replacing the solution. We have several supply chain systems,...
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There are a lot of benefits we get that we didn't realize until we could use them. For instance,...
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Workday's system is one of the most impressive platforms that my team has worked on. It is very...
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Workday’s web support is the best support we have seen from any vendor. The vendor has a really...
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Workday doesn't have the concept of a cost-center hierarchy. Cost-center managers, directors, and...
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The item master is a little cumbersome to maintain. We have to go in item by item instead of being...
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Inventory on the mobile version is a little clunky. We can’t scan items. All the items are labeled...
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Workday is pretty responsive to customer feedback. They have a concept of brainstorms where...
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Workday’s proactive monitoring and the notifications we get are incredible. When there is an outage,...
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We have had to develop more custom reports in the finance and supply chain spaces to get what we need....
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I would have scored Workday higher for training if it weren't for some other factors within our...
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Workday allows their clients to subscribe to something called office hours, which is basically a...
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Workday’s training is really good. Some of the contract process is a little cumbersome, but the...
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The Workday executives have all reached out at one time or another to see how we are doing and make...
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I talk to lots of people in healthcare about what they use, and they have challenges using other...
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I would rate the finance portion higher for its ease of use than I would for the supply chain...
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Workday is very new to the supply chain game in healthcare, so there are some challenges with the...
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Over my career, as I have seen computers and technology support evolve, I have never worked with a...
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The supply chain piece has been maturing very rapidly. We are really pleased with the releases, and...
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The advantage with Workday is their vendor relationships. If we find a vendor that is integrated...
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Workday’s solutions are integrated together, and that is nice. Another strength is the ability to...
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Most of the time, we can do everything ourselves in Workday's system. Pretty much all the...
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The implementation was tough because the vendor didn’t give us enough support to teach people about...
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The product is amazing, and it does everything the vendor said it would do. It has definitely made...
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The system is difficult around documentation. The documentation is where I glean the productivity of...
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The system can be confusing because of everything it can do. I don’t think people are used to...
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Compared to the system we used to have, Workday's system is so much better. Workday has thought of...
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The system allows us to hone in on our performance with financials simply because the system is a...
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If the vendor could include marketing analysis or competitive wages, that would be nice. It would...
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I would tell others that the system is a one-stop shop. We can glean everything we need. The system...
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Workday is vast. A lot of the support comes from us figuring out the product. I am sure that Workday...
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Some of the things Workday does are quirky. However, they do what they say they are going to do....
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The support people will always elevate issues if they feel that is warranted. We have meetings on a...
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Workday is not a stagnant company at all. They are constantly staying very current. We are the ones...
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If I have an issue or a question for Workday, or if I am on a call where we are trying to work...
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Initially, when we went live with Workday, we did have some challenges, but I think the important...
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Workday’s reporting is very user friendly for the most part. Like any other software, Workday's...
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Our biggest issue with Workday's product is being able to translate some of the payroll things into...
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I don’t see us moving away from Workday's system. Everybody has been very happy with the system. We...
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There are very tangible outputs from Workday's solution. We were able to go to a remote work plan in...
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Our HR department loves Workday, and the finance department is getting there. They are learning how...
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I don't think that we are ever going to get rid of Workday's system. It is meeting our needs....
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When I click on the Workday link, we have profiles for applying for jobs inside of our organization....
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Most of the things I have learned about the product, I have taught myself. The vendor is short...
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Workday has made one major improvement to their training. They wrapped their whole resource center...
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It was difficult to find training for certain things when we needed virtual training with an...
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Some of the charges from Workday are unexpected. I wouldn't expect them to help us implement...
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Workday is a very good partner. They stay engaged with the client. They want their customers to be a...
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Our contact has been very good at working through any surprises, so there really haven't been extra...
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The implementations for ongoing releases seem to be going very smoothly. It is a continual journey....
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The initial training was a long time ago. I don't know what Workday’s training looks like now. Some...
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Overall, the Workday system is an extremely versatile system. The key is to have good report...
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The ability exists for integration or interoperability, but it goes back to the customer’s design....
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We were on our last system for many years, and a lot of our staff members had only worked in that...
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The product is very user friendly and accessible. Workday has web apps and mobile apps. The small...
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We did not do enough change management training. I don't know whether that was more the fault of our...
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Once we got over the learning curve, the ease of use was good. We now have a lot of native workflows...
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We can integrate multiple systems into Workday's solution. We can bring in the level of data we need...
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We would like a little more maturity in the supply chain product. The vendor is getting there. That...
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In terms of Workday keeping their promises, they didn’t mislead us in any areas. We may have had...
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Things with Workday are going well. We are moving along and getting things the way we want them....
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We have had challenges with integrations that need a third-party piece. I would prefer not to...
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As Workday develops something new that they have seen in Workday Brainstorm, which is their...
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We have an account manager from Workday, but I could reach out to other people if I was frustrated,...
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Workday gives us a bunch of reports that show metrics on problem areas and how long Workday took to...
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Workday has excellent support, and our account representative is very accessible. They are...
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One of the successes we have had with Workday's software is we have moved configuration and support...
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I can't think of anything where Workday isn't meeting something that they promised.
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We are probably still on the learning curve, but our supply chain team has struggled a little bit...
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In the past, I would have said that we would not get Workday's system again, but now, I would say we...
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Workday’s people are listening to our problems. They have allowed us to do something that has helped...
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Workday’s initial training was horrible. Workday just had modules for us to watch. If we had...
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Workday's system is not super intuitive, but it works. Things are hidden behind buttons. The system...
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My frustration with Workday over the years is due to the fact that we have not simplified or...
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Workday was in the penalty box with us for a while, and then they stepped up. A top executive came...
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The product has improved. Looking at our Workday project, it is very hard to tease out what is the...
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Recently, we had new implementation resources and more experienced people coming from Workday. They...
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Our supply chain people are thrilled. They love the product and think it is awesome. They know that...
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We are still with Workday, and every day we get happier. The product is really good. It is very...
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Workday nickel-and-dimes us on everything. They are bad about wanting to charge us for every little...
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Workday's upgrades aren't really a problem, but the go-live was a bit of a challenge. We had a mixed...
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Workday's supply chain tool is their least mature product. As we get all the upgrades, we are seeing...
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I find Workday's system to be really easy to use. I know that others don't find it as easy. The ease...
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Workday relies on the entity to decide the tangible outcomes in the tool. I don't see Workday as the...
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We could configure the Workday system nine ways to Sunday. We spent significant time discussing...
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Due to Workday’s configurability, there are some things here and there that are a little rough from...
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We transitioned to the Workday product from an old legacy, mainframe-based system. The legacy system...
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Ultimately, we made the decision to go with Workday because their customer reviews were stronger...
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We knew at the beginning that the supply chain module was newer for Workday and that it was their...
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The majority of our struggles have been around the finance side. We feel that there were some key...
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Unfortunately, we have to engage a third-party vendor to access our Workday financials...
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We consider Workday to be our primary vendor at this point. They do a great job. We are trying to...
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Considering the complexity of what is going on with the solution, there are some simple things that...
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The solution's payroll side is a little older and more mature than its other sides. The vendor...
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The product is performing the way that we expected it to. We are getting some really good value from...
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I would like to see an easier and more simplified process for accepting new enhancements for the...
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The system does not support clinical scheduling. We have to use another vendor for that. If Workday...
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The development of dashboards has been slow for us. However, that may be as much of a problem with...
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We have had more outcomes on the financial side, and that reflects our focus and the leadership that...
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The system has improved because of Workday's commitment to Adaptive Insights and because of their...
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Workday is very good at following up with us when we have service issues.
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There are no options with Workday. We have to upgrade when they are ready, and it is twice a year...
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We actually used a vendor to do the implementation, and they caused us many headaches. I wish we had...
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I like how this system has eliminated several other pieces of software that we were using because it...
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The grant management functionality needs some work for health systems that have a heavy research...
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Extracting data out of the system is a challenge. I know that the system has lots of built-in...
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Workday has been one of the best vendors I have ever worked with. With cloud vendors, customers have...
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Workday’s implementation was very big and difficult. A big part of that was our ability to staff and...
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The thing with Workday is the day we buy the solution, regardless of whether we can use it, we are...
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There were a lot of really dark and painful points. But I am trying to focus on the outcome, and we...
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On our Workday implementation, the vendor did work to correct this, but the customer experience...
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The solution's functionality meets our needs. I like that I can branch out and find things in the...
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Workday could have a better assessment of the impact that their upgrades are going to have. It is...
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The biggest problem with Workday is that they are such a big vendor that we don't expect any...
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We haven't been working with the vendor for very long, but I had experiences with them in my...
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Our HR department wasn’t ever really thrilled with the ERP product from our previous vendor. We were...
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There are some things that are very different about the Workday product that we have been challenged...
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The product has been out there for a long time. It is a well-developed, mature product. For the most...
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Our challenges are mostly with people who are administering in the system. One of the issues is the...
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Workday takes a lot of feedback from their clients and really does turn that into improvements and...
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I know other people using Workday's system who have had some of the same challenges we have had....
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I am thinking we have something close to everything that Workday is doing. We have the full suite....
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The person who directs our supply chain is normally against signing long contracts, but we just...
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Going through the renewal process with Workday took work. We negotiated with the vendor. They tried...
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One thing that I didn't see yet with Workday is advanced-healthcare scheduling. For example, if...
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Not everybody is doing their supply chain with Workday. At least in healthcare, the supply chain is...
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The supply chain side is extremely immature and has a lot of limitations. When Workday does their...
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Workday’s system is not ready for an organization of our size, so we have experienced a lot of...
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Workday’s implementation is built around having a dedicated implementation team, and they do not...
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Workday has absolutely no out-of-the-box integrations ready to go. Every integration is probably 80%...
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User screens are poorly designed and require an extensive number of mouse clicks to complete a...
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What we have seen over the past year or so are incremental improvements. Unfortunately, I am not...
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Initially, Workday’s responsiveness has been terrible. But that is also one of the things that they...
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Workday was missing some experience in being an implementation partner. I do recognize the...
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There are a lot of limitations to the functionality of Workday’s product. In specific areas, we can...
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There are a lot of things in Workday’s software that may have design limitations, so when those are...
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Our launch was extremely successful. One of the ways I measure that is by how I feel when I close...
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We are where we expected to be at this point with Workday. We always have goals to be better, but...
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What we have experienced on the transactional side has not been great. The screens are clunky, and...
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Workday has been very engaged when we tell them about where our issues are and what our thoughts are...
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My biggest frustration is Workday can’t deliver fast enough. But that is because we had automation...
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We would have to give Workday’s executive involvement a pretty high mark. We have their leadership...
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We wanted to have a vision and a partner that could take us into the future. We decided Workday was...
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Organizations should be aware of what is required to implement and support Workday’s software. One...
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Since we have made our decision to start working with Workday, there has been quite a lean into...
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Workday is very straightforward, honest, and absolutely keeps promises. If anything, they probably...
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With the way we structured our contractual relationship, getting our money’s worth is solid....
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The vendor could really improve on the end-user training. There is very little end-user training....
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Workday is pretty up front with their costs. The system is expensive, but we know that it is going...
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Workday's product quality is pretty good, and I feel like it is going to get better because the...
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Workday is pretty proactive in their communication. The vendor's executives are really engaged. They...
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Overall, the product performs well and is scalable. Our organization has grown, and the system seems...
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When the vendor came out to sell us the product, they said it does certain things, and we haven’t...
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The system has a lot of functionality and features, and it is very configurable. There is a lot of...
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Workday’s technology works well. I never get calls about outages or trouble. When there are...
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