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Workday HCM, Financial Management and Supply Chain (ERP)
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User Commentary

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CIO

Workday's system provides robust back-office support for us. We have completely integrated the...

Jan 2022
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CIO

I have been doing this work for a long time, and Workday is the best vendor we have in terms of a...

Jan 2022
||
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Analyst/Coordinator

We have received a lot of executive engagement from Workday. We have quite a few high-level people...

Jan 2022
||
(0)
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Analyst/Coordinator

I would recommend the system to other companies if those other companies had enough available...

Jan 2022
||
(0)
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Analyst/Coordinator

Workday is good at adding enhancements that improve end user's results. The vendor has a lot of new...

Jan 2022
||
(0)
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Analyst/Coordinator

Our implementation was done through a third party. Workday recently implemented something for us,...

Jan 2022
||
(0)
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Analyst/Coordinator

The vendor's initial training was very generalized and unspecific. They showed us how the...

Jan 2022
||
(0)
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Analyst/Coordinator

The solution's recruiting piece is a huge problem area for us. It just isn't working as well as it...

Jan 2022
||
(0)
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Analyst/Coordinator

Integration is one of our real struggles with the system. It has been a big problem for us from the...

Jan 2022
||
(0)
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Analyst/Coordinator

There are some things in the system that aren't intuitive at all. I get questions from end users on...

Jan 2022
||
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Analyst/Coordinator

I would rate the vendor's phone and web support more highly, but there have been many times that...

Jan 2022
||
(0)
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Analyst/Coordinator

Workday could improve their support by creating an enhanced support team that addresses individual...

Jan 2022
||
(0)
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VP/Other Executive

Overall, Workday’s system has been great for us. It reduces the integrations and data reconciling...

Jan 2022
||
(0)
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VP/Other Executive

One of the challenges with Workday’s system is that developing new or custom reports is pretty...

Jan 2022
||
(0)
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VP/Other Executive

From a development perspective, Workday is constantly refining and upgrading the product, and that...

Jan 2022
||
(0)
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VP/Other Executive

Workday doesn't really do training. At the very beginning, they provide initial technical training,...

Jan 2022
||
(0)
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VP/Other Executive

We are having discussions about replacing the solution. We have several supply chain systems,...

Nov 2021
||
(0)
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VP/Other Executive

There are a lot of benefits we get that we didn't realize until we could use them. For instance,...

Nov 2021
||
(0)
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CIO

Workday's system is one of the most impressive platforms that my team has worked on. It is very...

Nov 2021
||
(0)
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CIO

Workday’s web support is the best support we have seen from any vendor. The vendor has a really...

Nov 2021
||
(0)
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CIO

Workday doesn't have the concept of a cost-center hierarchy. Cost-center managers, directors, and...

Nov 2021
||
(0)
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CIO

The item master is a little cumbersome to maintain. We have to go in item by item instead of being...

Nov 2021
||
(0)
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CIO

Inventory on the mobile version is a little clunky. We can’t scan items. All the items are labeled...

Nov 2021
||
(0)
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CIO

Workday is pretty responsive to customer feedback. They have a concept of brainstorms where...

Nov 2021
||
(0)
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CIO

Workday’s proactive monitoring and the notifications we get are incredible. When there is an outage,...

Nov 2021
||
(0)
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CIO

We have had to develop more custom reports in the finance and supply chain spaces to get what we need....

Nov 2021
||
(0)
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Manager

I would have scored Workday higher for training if it weren't for some other factors within our...

Nov 2021
||
(0)
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Director

Workday allows their clients to subscribe to something called office hours, which is basically a...

Nov 2021
||
(0)
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Director

Workday’s training is really good. Some of the contract process is a little cumbersome, but the...

Nov 2021
||
(0)
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Director

The Workday executives have all reached out at one time or another to see how we are doing and make...

Nov 2021
||
(0)
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Director

I talk to lots of people in healthcare about what they use, and they have challenges using other...

Nov 2021
||
(0)
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Manager

I would rate the finance portion higher for its ease of use than I would for the supply chain...

Nov 2021
||
(0)
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Manager

Workday is very new to the supply chain game in healthcare, so there are some challenges with the...

Nov 2021
||
(0)
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Manager

Over my career, as I have seen computers and technology support evolve, I have never worked with a...

Nov 2021
||
(0)
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Manager

The supply chain piece has been maturing very rapidly. We are really pleased with the releases, and...

Nov 2021
||
(0)
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Director

The advantage with Workday is their vendor relationships. If we find a vendor that is integrated...

Nov 2021
||
(0)
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Director

Workday’s solutions are integrated together, and that is nice. Another strength is the ability to...

Nov 2021
||
(0)
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Director

Most of the time, we can do everything ourselves in Workday's system. Pretty much all the...

Nov 2021
||
(0)
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Director

The implementation was tough because the vendor didn’t give us enough support to teach people about...

Nov 2021
||
(0)
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Director

The product is amazing, and it does everything the vendor said it would do. It has definitely made...

Nov 2021
||
(0)
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Director

The system is difficult around documentation. The documentation is where I glean the productivity of...

Nov 2021
||
(0)
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Director

The system can be confusing because of everything it can do. I don’t think people are used to...

Nov 2021
||
(0)
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Director

Compared to the system we used to have, Workday's system is so much better. Workday has thought of...

Nov 2021
||
(0)
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Director

The system allows us to hone in on our performance with financials simply because the system is a...

Nov 2021
||
(0)
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Director

If the vendor could include marketing analysis or competitive wages, that would be nice. It would...

Nov 2021
||
(0)
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Director

I would tell others that the system is a one-stop shop. We can glean everything we need. The system...

Nov 2021
||
(0)
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VP/Other Executive

Workday is vast. A lot of the support comes from us figuring out the product. I am sure that Workday...

Nov 2021
||
(0)
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VP/Other Executive

Some of the things Workday does are quirky. However, they do what they say they are going to do....

Nov 2021
||
(0)
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Director

The support people will always elevate issues if they feel that is warranted. We have meetings on a...

Nov 2021
||
(0)
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VP/Other Executive

Workday is not a stagnant company at all. They are constantly staying very current. We are the ones...

Nov 2021
||
(0)
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VP/Other Executive

If I have an issue or a question for Workday, or if I am on a call where we are trying to work...

Nov 2021
||
(0)
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VP/Other Executive

Initially, when we went live with Workday, we did have some challenges, but I think the important...

Nov 2021
||
(0)
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VP/Other Executive

Workday’s reporting is very user friendly for the most part. Like any other software, Workday's...

Nov 2021
||
(0)
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VP/Other Executive

Our biggest issue with Workday's product is being able to translate some of the payroll things into...

Nov 2021
||
(0)
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VP/Other Executive

I don’t see us moving away from Workday's system. Everybody has been very happy with the system. We...

Nov 2021
||
(0)
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VP/Other Executive

There are very tangible outputs from Workday's solution. We were able to go to a remote work plan in...

Nov 2021
||
(0)
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VP/Other Executive

Our HR department loves Workday, and the finance department is getting there. They are learning how...

Nov 2021
||
(0)
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Manager

I don't think that we are ever going to get rid of Workday's system. It is meeting our needs....

Nov 2021
||
(0)
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Manager

When I click on the Workday link, we have profiles for applying for jobs inside of our organization....

Nov 2021
||
(0)
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Manager

Most of the things I have learned about the product, I have taught myself. The vendor is short...

Nov 2021
||
(0)
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Director

Workday has made one major improvement to their training. They wrapped their whole resource center...

Nov 2021
||
(0)
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Director

It was difficult to find training for certain things when we needed virtual training with an...

Nov 2021
||
(0)
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Director

Some of the charges from Workday are unexpected. I wouldn't expect them to help us implement...

Nov 2021
||
(0)
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VP/Other Executive

Workday is a very good partner. They stay engaged with the client. They want their customers to be a...

Nov 2021
||
(0)
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VP/Other Executive

Our contact has been very good at working through any surprises, so there really haven't been extra...

Nov 2021
||
(0)
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VP/Other Executive

The implementations for ongoing releases seem to be going very smoothly. It is a continual journey....

Nov 2021
||
(0)
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VP/Other Executive

The initial training was a long time ago. I don't know what Workday’s training looks like now. Some...

Nov 2021
||
(0)
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VP/Other Executive

Overall, the Workday system is an extremely versatile system. The key is to have good report...

Nov 2021
||
(0)
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VP/Other Executive

The ability exists for integration or interoperability, but it goes back to the customer’s design....

Nov 2021
||
(0)
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VP/Other Executive

We were on our last system for many years, and a lot of our staff members had only worked in that...

Nov 2021
||
(0)
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VP/Other Executive

The product is very user friendly and accessible. Workday has web apps and mobile apps. The small...

Nov 2021
||
(0)
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VP/Other Executive

We did not do enough change management training. I don't know whether that was more the fault of our...

Nov 2021
||
(0)
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CFO

Once we got over the learning curve, the ease of use was good. We now have a lot of native workflows...

Nov 2021
||
(0)
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CFO

We can integrate multiple systems into Workday's solution. We can bring in the level of data we need...

Nov 2021
||
(0)
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CFO

We would like a little more maturity in the supply chain product. The vendor is getting there. That...

Nov 2021
||
(0)
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CFO

In terms of Workday keeping their promises, they didn’t mislead us in any areas. We may have had...

Nov 2021
||
(0)
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Director

Things with Workday are going well. We are moving along and getting things the way we want them....

Nov 2021
||
(0)
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Director

We have had challenges with integrations that need a third-party piece. I would prefer not to...

Nov 2021
||
(0)
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Director

As Workday develops something new that they have seen in Workday Brainstorm, which is their...

Nov 2021
||
(0)
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Director

We have an account manager from Workday, but I could reach out to other people if I was frustrated,...

Nov 2021
||
(0)
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Director

Workday gives us a bunch of reports that show metrics on problem areas and how long Workday took to...

Nov 2021
||
(0)
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Director

Workday has excellent support, and our account representative is very accessible. They are...

Nov 2021
||
(0)
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Director

One of the successes we have had with Workday's software is we have moved configuration and support...

Nov 2021
||
(0)
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VP/Other Executive

I can't think of anything where Workday isn't meeting something that they promised.

Oct 2021
||
(0)
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VP/Other Executive

We are probably still on the learning curve, but our supply chain team has struggled a little bit...

Oct 2021
||
(0)
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Director

In the past, I would have said that we would not get Workday's system again, but now, I would say we...

Oct 2021
||
(0)
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Director

Workday’s people are listening to our problems. They have allowed us to do something that has helped...

Oct 2021
||
(0)
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Director

Workday’s initial training was horrible. Workday just had modules for us to watch. If we had...

Oct 2021
||
(0)
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Director

Workday's system is not super intuitive, but it works. Things are hidden behind buttons. The system...

Oct 2021
||
(0)
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CIO

My frustration with Workday over the years is due to the fact that we have not simplified or...

Oct 2021
||
(0)
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CIO

Workday was in the penalty box with us for a while, and then they stepped up. A top executive came...

Oct 2021
||
(0)
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CIO

The product has improved. Looking at our Workday project, it is very hard to tease out what is the...

Sep 2021
||
(0)
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CIO

Recently, we had new implementation resources and more experienced people coming from Workday. They...

Sep 2021
||
(0)
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CIO

Our supply chain people are thrilled. They love the product and think it is awesome. They know that...

Sep 2021
||
(0)
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CFO

We are still with Workday, and every day we get happier. The product is really good. It is very...

Sep 2021
||
(0)
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CFO

Workday nickel-and-dimes us on everything. They are bad about wanting to charge us for every little...

Sep 2021
||
(0)
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CFO

Workday's upgrades aren't really a problem, but the go-live was a bit of a challenge. We had a mixed...

Sep 2021
||
(0)
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CFO

Workday's supply chain tool is their least mature product. As we get all the upgrades, we are seeing...

Sep 2021
||
(0)
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CFO

I find Workday's system to be really easy to use. I know that others don't find it as easy. The ease...

Sep 2021
||
(0)
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CFO

Workday relies on the entity to decide the tangible outcomes in the tool. I don't see Workday as the...

Sep 2021
||
(0)
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VP/Other Executive

We could configure the Workday system nine ways to Sunday. We spent significant time discussing...

Sep 2021
||
(0)
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VP/Other Executive

Due to Workday’s configurability, there are some things here and there that are a little rough from...

Sep 2021
||
(0)
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VP/Other Executive

We transitioned to the Workday product from an old legacy, mainframe-based system. The legacy system...

Sep 2021
||
(0)
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Manager

Ultimately, we made the decision to go with Workday because their customer reviews were stronger...

Jul 2021
||
(0)
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Manager

We knew at the beginning that the supply chain module was newer for Workday and that it was their...

Jul 2021
||
(0)
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Manager

The majority of our struggles have been around the finance side. We feel that there were some key...

Jul 2021
||
(0)
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Manager

Unfortunately, we have to engage a third-party vendor to access our Workday financials...

Jul 2021
||
(0)
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Manager

We consider Workday to be our primary vendor at this point. They do a great job. We are trying to...

Jul 2021
||
(0)
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Manager

Considering the complexity of what is going on with the solution, there are some simple things that...

Jul 2021
||
(0)
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Manager

The solution's payroll side is a little older and more mature than its other sides. The vendor...

Jul 2021
||
(0)
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CIO

The product is performing the way that we expected it to. We are getting some really good value from...

Jul 2021
||
(0)
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CIO

I would like to see an easier and more simplified process for accepting new enhancements for the...

Jul 2021
||
(0)
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CIO

The system does not support clinical scheduling. We have to use another vendor for that. If Workday...

Jun 2021
||
(0)
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CIO

The development of dashboards has been slow for us. However, that may be as much of a problem with...

Jun 2021
||
(0)
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CIO

We have had more outcomes on the financial side, and that reflects our focus and the leadership that...

Jun 2021
||
(0)
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CIO

The system has improved because of Workday's commitment to Adaptive Insights and because of their...

Jun 2021
||
(0)
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VP/Other Executive

Workday is very good at following up with us when we have service issues.

Jun 2021
||
(0)
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Director

There are no options with Workday. We have to upgrade when they are ready, and it is twice a year...

May 2021
||
(0)
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Director

We actually used a vendor to do the implementation, and they caused us many headaches. I wish we had...

May 2021
||
(0)
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Director

I like how this system has eliminated several other pieces of software that we were using because it...

May 2021
||
(0)
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CIO

The grant management functionality needs some work for health systems that have a heavy research...

Apr 2021
||
(0)
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CIO

Extracting data out of the system is a challenge. I know that the system has lots of built-in...

Apr 2021
||
(0)
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CIO

Workday has been one of the best vendors I have ever worked with. With cloud vendors, customers have...

Apr 2021
||
(0)
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CPO/CHRO

Workday’s implementation was very big and difficult. A big part of that was our ability to staff and...

Apr 2021
||
(0)
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CPO/CHRO

The thing with Workday is the day we buy the solution, regardless of whether we can use it, we are...

Apr 2021
||
(0)
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CPO/CHRO

There were a lot of really dark and painful points. But I am trying to focus on the outcome, and we...

Apr 2021
||
(0)
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CPO/CHRO

On our Workday implementation, the vendor did work to correct this, but the customer experience...

Apr 2021
||
(0)
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Analyst/Coordinator

The solution's functionality meets our needs. I like that I can branch out and find things in the...

Mar 2021
||
(0)
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Analyst/Coordinator

Workday could have a better assessment of the impact that their upgrades are going to have. It is...

Mar 2021
||
(0)
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Analyst/Coordinator

The biggest problem with Workday is that they are such a big vendor that we don't expect any...

Mar 2021
||
(0)
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CIO

We haven't been working with the vendor for very long, but I had experiences with them in my...

Mar 2021
||
(0)
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Director

Our HR department wasn’t ever really thrilled with the ERP product from our previous vendor. We were...

Mar 2021
||
(0)
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Director

There are some things that are very different about the Workday product that we have been challenged...

Mar 2021
||
(0)
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Director

The product has been out there for a long time. It is a well-developed, mature product. For the most...

Mar 2021
||
(0)
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Director

Our challenges are mostly with people who are administering in the system. One of the issues is the...

Mar 2021
||
(0)
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Director

Workday takes a lot of feedback from their clients and really does turn that into improvements and...

Mar 2021
||
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Director

I know other people using Workday's system who have had some of the same challenges we have had....

Mar 2021
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CIO

I am thinking we have something close to everything that Workday is doing. We have the full suite....

Feb 2021
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(0)
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CIO

The person who directs our supply chain is normally against signing long contracts, but we just...

Feb 2021
||
(0)
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CIO

Going through the renewal process with Workday took work. We negotiated with the vendor. They tried...

Feb 2021
||
(0)
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CIO

One thing that I didn't see yet with Workday is advanced-healthcare scheduling. For example, if...

Feb 2021
||
(0)
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CIO

Not everybody is doing their supply chain with Workday. At least in healthcare, the supply chain is...

Feb 2021
||
(0)
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Director

The supply chain side is extremely immature and has a lot of limitations. When Workday does their...

Feb 2021
||
(0)
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Director

Workday’s system is not ready for an organization of our size, so we have experienced a lot of...

Feb 2021
||
(0)
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Director

Workday’s implementation is built around having a dedicated implementation team, and they do not...

Feb 2021
||
(0)
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Director

Workday has absolutely no out-of-the-box integrations ready to go. Every integration is probably 80%...

Feb 2021
||
(0)
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Director

User screens are poorly designed and require an extensive number of mouse clicks to complete a...

Feb 2021
||
(0)
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Director

What we have seen over the past year or so are incremental improvements. Unfortunately, I am not...

Feb 2021
||
(0)
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Director

Initially, Workday’s responsiveness has been terrible. But that is also one of the things that they...

Feb 2021
||
(0)
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VP/Other Executive

Workday was missing some experience in being an implementation partner. I do recognize the...

Feb 2021
||
(0)
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VP/Other Executive

There are a lot of limitations to the functionality of Workday’s product. In specific areas, we can...

Feb 2021
||
(0)
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VP/Other Executive

There are a lot of things in Workday’s software that may have design limitations, so when those are...

Feb 2021
||
(0)
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VP/Other Executive

Our launch was extremely successful. One of the ways I measure that is by how I feel when I close...

Feb 2021
||
(0)
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VP/Other Executive

We are where we expected to be at this point with Workday. We always have goals to be better, but...

Feb 2021
||
(0)
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VP/Other Executive

What we have experienced on the transactional side has not been great. The screens are clunky, and...

Feb 2021
||
(0)
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VP/Other Executive

Workday has been very engaged when we tell them about where our issues are and what our thoughts are...

Feb 2021
||
(0)
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VP/Other Executive

My biggest frustration is Workday can’t deliver fast enough. But that is because we had automation...

Feb 2021
||
(0)
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VP/Other Executive

We would have to give Workday’s executive involvement a pretty high mark. We have their leadership...

Feb 2021
||
(0)
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VP/Other Executive

We wanted to have a vision and a partner that could take us into the future. We decided Workday was...

Feb 2021
||
(0)
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VP/Other Executive

Organizations should be aware of what is required to implement and support Workday’s software. One...

Feb 2021
||
(0)
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VP/Other Executive

Since we have made our decision to start working with Workday, there has been quite a lean into...

Feb 2021
||
(0)
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VP/Other Executive

Workday is very straightforward, honest, and absolutely keeps promises. If anything, they probably...

Feb 2021
||
(0)
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VP/Other Executive

With the way we structured our contractual relationship, getting our money’s worth is solid....

Feb 2021
||
(0)
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CIO

The vendor could really improve on the end-user training. There is very little end-user training....

Feb 2021
||
(0)
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CIO

Workday is pretty up front with their costs. The system is expensive, but we know that it is going...

Feb 2021
||
(0)
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CIO

Workday's product quality is pretty good, and I feel like it is going to get better because the...

Feb 2021
||
(0)
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CIO

Workday is pretty proactive in their communication. The vendor's executives are really engaged. They...

Feb 2021
||
(0)
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VP/Other Executive

Overall, the product performs well and is scalable. Our organization has grown, and the system seems...

Feb 2021
||
(0)
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VP/Other Executive

When the vendor came out to sell us the product, they said it does certain things, and we haven’t...

Feb 2021
||
(0)
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VP/Other Executive

The system has a lot of functionality and features, and it is very configurable. There is a lot of...

Feb 2021
||
(0)
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CIO

Workday’s technology works well. I never get calls about outages or trouble. When there are...

Jan 2021
||
(0)
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