Workday HCM, Financial Management and Supply Chain (ERP) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
I like the HR piece of the system and how I can go and look at my own stuff and make change...
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Relationship, Product
There were items in my approval queue that are no longer in my queue in the Workday solution, but...
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Operations
Workday did a great job with the implementation. The feedback that I have heard about it has been...
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Loyalty, Product
Changing ERP systems is a big deal for supply chain and A/P finance. Moving to a new ERP solution is...
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Loyalty
Workday is still working on a couple of modules for things like timekeeping that we would like to...
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Operations, Product
As we onboard new people who aren't familiar with the system, there are still some areas that are...
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Relationship
Workday tries, and they do send out alerts when something is going wrong, but we have had multiple...
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Value
Workday is expensive, but they seem to be dominating the market. Workday HCM is kind of the...
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Relationship, Product
Workday regularly rolls out new updates with ongoing bug fixes, so they keep improving. Workday HCM...
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Operations, Product
The single platform has been helpful. There are just a few processes that are a little difficult in...
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Relationship
Workday is very innovative, and they really listen to us when they are developing innovations. They...
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Relationship, Product
Some of Workday’s new innovations aren't as helpful in our environment, so we don't always adopt...
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Operations
Workday’s training is for people who administer the program. They don't train our end users. That is...
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Product, Value
With the solution, we have seen reduced time to financial close, reduced payroll cycle time, and...
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Loyalty, Product
There is always room to improve and simplify, but the solution is very stable. We continue to get...
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Loyalty, Relationship
Workday continues to be very innovative. They are actually putting stuff in their road map and will...
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Loyalty, Relationship, Operations
Workday is struggling a little in the acquisition space around cultural integration. We started...
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Relationship, Operations, Product
Workday has helped us implement smaller, targeted things. They have partnered with us, and overall,...
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Value
We have been using another solution for timekeeping clocks. By shifting that to Workday's system,...
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Product
The solution is a really high-quality product. Using the solution, we have made paychecks easier for...
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Loyalty, Operations
If an organization is expecting to transform their business with the solution, they might not want...
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Relationship, Operations
We don't use Workday for support when we need to put in a new piece of a module. We tend to use a...
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Relationship, Value
Workday is not as proactive as we would like them to be, and they don't seem to retain knowledge...
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Product
Workday is pretty easy to use. We are very happy with the payroll module in the system. The system's...
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Relationship, Product
The supply chain team has reported a highly positive experience. I have received no complaints...
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Relationship, Product
Workday is so much better at partnering with us to get outcomes than they were before. But they are...
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Value
I would like Workday to give us reports on how good a user our organization is. If we are a good...
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Product
One of the keys with Workday's system for organizational leaders is to get the app on their phone...
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Relationship
Workday listens to their customers. Their C-suite really does pay attention. It is almost like with...
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Product
Having heard about the platform for so long, the HR team holds high expectations for Workday's...
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Operations, Product
The finance module merits a slightly lower score primarily due to the challenges associated with the...
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Relationship, Product
The core technology foundation is the product's strength. It successfully delivers an...
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Product
Large data set reporting is a weakness of the product. We regularly encounter UI and extraction...
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Loyalty
Workday's solution will be really interesting because it will be brand-new for us. We were with an...
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Operations
I would like Workday to review their implementation partners and their understanding of setting up...
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Relationship
Workday has met every request that we have put in. They have provided answers to problems. The...
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Relationship
We have never had an issue with Workday’s support. I can't say Workday is proactive, other than...
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Product
We have achieved automation, and we can see our accounts payable, the invoices we request, and the...
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Product
Once we get used to Workday's system, it is logical and makes sense. We just have to get used to the...
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Product
Workday HCM, Financial Management and Supply Chain isn't as sophisticated in the supply chain and...
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Product
Probably the biggest outcome we have from using the supply chain and materials management module of...
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Relationship
Workday is always a good partner. We went for a little while without having a good business partner...
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Value
I haven't had to go out and buy another ERP system in so long, I'm not sure what they really cost....
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Product
We have a unified system because we use different modules from Workday, and that is nice. We don't...
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Relationship, Operations, Product
AI is such a commonly used language in the world right now, but people don't really know what AI is....
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Product, Value
The Workday product has satisfied and supported our growth efforts.
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Product
Accounting is probably our weak spot. We think that is due to how we did our original setup. We are...
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Product
I have been really pleased with Workday. I didn't like their demo because it wasn't ready for the...
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Relationship, Value
I would say that our relationship with the vendor is average. The platform is expensive, and we keep...
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Operations
We implemented the vendor's inventory management module after starting with a partner-recommended...
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Culture, Loyalty
Sometimes, growth gets in Workday's way. I always say that the sales cycle will wow people, sell...
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Relationship
Workday is more proactive than any other vendor I have worked with. They are monitoring our ERP...
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Product
We have grants that are not quite mature, but the things the vendor delivers work. Those things are...
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Relationship, Operations
With a lot of software vendors, we make purchases, and then we don't see the vendors anymore. We...
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Product, Value
The system provides a real-time view of the state of our payroll at any point in time. We can see...
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Product
Every day, as transactions are processed, they become available. We don't have to wait for overnight...
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Product
We can do real-time processing of financial transactions. Those transactions are visible, and there...
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Product
Compared to our other systems, I really like Workday's system. The things Workday has helped us with...
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Relationship
Workday's communication doesn't flow as easily as the communication from some of the other companies...
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Culture
The system can work as promoted. However, when salespeople show executives what the system does,...
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Operations
We use the Workday community a lot for training, and I think that is where we get a lot of learning...
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Relationship
I know that some people want different kinds of AI in the solution, but I feel like Workday does...
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Relationship
Anytime there is an issue, we will get notifications about it. The only time we are not aware that...
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Relationship, Product
There are some things that we want to do that we have been told that we can't do because Workday...
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Relationship
We have had a bit of turnover with our Workday representatives. The vendor has done some...
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Relationship
We would like a lot more things, but Workday hasn't promised us those things, so they do keep their...
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Value
The system is expensive, but Workday has a rate sheet, so they charge what they say they are going...
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Relationship
We don't need to call Workday for a lot of support, but with Workday's support model, they don't...
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Loyalty, Product
I hope that Workday will keep innovating and coming out with more and more features. They are doing...
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Loyalty
There are some gaps in Workday's system. In terms of our financials, we haven't been able to...
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Product, Value
We are very happy with the product. Our outcomes with supply chain and materials management have...
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Product
The solution can be a little more confusing than it is promoted at times for end users, especially...
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Relationship
My perception is that Workday doesn't really partner with us as a direct client, but they invest a...
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Value
Workday doesn’t avoid charging for every little thing. That is just part of how their platform is...
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Relationship, Operations
Workday doesn’t support us as directly in the go-live process, but with the upgrades, they provide a...
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Product
There are known user requests that aren't integrated into upgrade schedules or won't be for a long...
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Operations
We have improved our recruiting process with the solution. We are able to manage candidates better....
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Loyalty
Workday’s stuff works well, but it still needs some integration. With A/P, I need to put another...
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Product, Value
My favorite outcome on the financial-management side of Workday's system is the expense reports. We...
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Operations
I had one implementation where Workday could have done better. They guided us, and when the team...
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Loyalty, Product
The biggest outcome we have seen using the HR and payroll module is Workday cases. If I need...
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Relationship
We have to push Workday when we want support. Workday isn't proactive. Nothing is brought forward....
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Operations, Product
Workday's system is very easy to use, even though we are struggling with it a bit. It isn't...
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Product, Value
With our KPIs, we are trying to cut our payroll processing time in half. We haven't quite achieved...
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Relationship, Operations
Our first upgrade with Workday went fine. We didn't have any concerns. We have seen some bugs come...
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Operations
We did report training with Workday, but I don't know that a lot of our team members felt that that...
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Relationship, Value
Workday offers brainstorm opportunities where we can request functionality that we think might be...
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Product
The product is easy to use and very configurable, and it is not stuck in the stone age where we are...
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Product, Value
We are able to cut down on the middleman when it comes to integrations, and Workday allows us to...
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Relationship, Value
Workday has not been partnering with us to achieve the outcomes we have seen from the system. Also,...
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Product, Value
One outcome we have achieved with Workday's HR and payroll system is that we have streamlined our processes....
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Loyalty, Operations
When we initially implemented the Workday system, we wanted to go live with the recruitment feature,...
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Operations
Workday was our implementation partner. Once they were done, we were pretty much on our own, but...
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Product
For the supply chain, the top outcome we are trying to achieve is efficiency of our transactions for...
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Product
A key outcome we measure for whether the system is being successful financially is to not carry or...
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Operations
One differentiation is the software capability versus the implementation of the software. We have...
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Product, Value
With Workday, we achieved better organization on how we perform on the supply chain side in the...
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Product, Value
The system definitely provides more control of our dollars, but the software itself is not going to...
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Operations
One thing that we struggle with is that people who have worked here for a while translate into...
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Loyalty, Product
For the supply chain, Workday has two releases per year, so they have small things being released...
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Loyalty, Product
At one of our sites, our executive said that our people hate Workday's system, but when asked why,...
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Loyalty, Relationship
Things have been good. I have no problem with Workday whatsoever. They have reached out to talk...
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Loyalty, Relationship, Product
Workday is strongest in HR and finance or GL. They continue to improve, and we are trying to help...
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Product, Value
With Workday's system, we have achieved standardization and modeling in HR and finance. In HR, we...
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Loyalty, Product
On the supply chain side, Workday's solution does everything well. In the future, we would probably...
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Product, Value
There are some quirks on the finance, GL, and A/P module side of the house. Some tasks are very...
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Value
Workday overpromises. They say they have functionality, and then when we look, it is very extreme or...
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Relationship, Product
The vendor definitely has some challenges in being able to move quickly. Sometimes, it unfortunately...
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Relationship
The vendor has been very engaging. They very much listen to what we say. They basically give us a...
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Product
Sometimes the vendor implements things, and we wonder why. We don't know what the demand is. Workday...
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Loyalty, Product
Most of Workday’s AI integration with the product is something that we don't necessarily have...
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Product
We have adopted quite a bit of the Workday functionality throughout the HR arena. So we do...
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Operations
The training materials are very poor if they even exist. Workday has a program called Ask-an-Expert,...
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Operations
Implementations are definitely not Workday’s forte, so they depend a lot on third parties....
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Operations, Product
I mainly interface with Workday’s finance, general ledger, and accounts payable modules through...
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Product
There are a huge number of opportunities in Workday's supply chain management and healthcare...
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Relationship, Product
Going from our previous product to Workday's product has been really good. Workday's product has...
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Culture, Value
Workday is good about avoiding charging for every little thing. They are in the business to make...
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Product
Both our EHR system and Workday's system are built for the back-end people and not the front-end...
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Loyalty, Product
I expected more from Workday’s system. There is clunkiness in requesting positions. That may be due...
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Operations, Product
The system's ease of use depends on who you ask. I think it is easy to use, but I know some people...
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Culture, Value
We want to stick with the Workday solution as long as we can. It isn't that cheap. For the most...
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Loyalty, Relationship, Product
For the most part, the product functionality meets our needs. There is room for improvement and...
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Operations, Product
I doubt there's going to be much change in the software. It is good, and the capabilities are there....
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Product, Value
I would absolutely buy the Workday solution again because of the way it is designed and the fact...
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Relationship
In supply chain, we had a really good representative from Workday. That individual was really...
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Loyalty
We came off of another vendor's product, and Workday's product is a Lamborghini to us. We are...
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Relationship
Workday is really good about taking our customer feedback and sharing that with their product teams....
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Loyalty, Product
I always feel like there is room for improvement everywhere. I still feel like the compensation side...
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Loyalty, Product, Value
With the product, we have been able to find some efficiencies by removing some manual processes and...
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Relationship, Product
I would like to see more support and advice from Workday. That would be helpful. The system's...
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Operations
We have worked with Workday for some time now. I think we got what we expected to get from them....
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Culture, Relationship, Value
Workday keeps most of their promises. With Workday, we get exactly what we pay for, and if we ask...
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Operations, Product
The system's ease of use has a lot to do with how users configure it. I would buy the system again,...
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Relationship, Product
Workday has modernized how our supply chain team works. They had manual processes like they would...
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Relationship
We have regular meetings with our account representative and our customer success manager from...
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Operations, Product, Value
We have had a decrease in manual processes using Workday's product. We used to not close payroll...
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Product, Value
We now have visibility of dashboards with the product. It is just a more modern ERP system that...
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Product
Things are going pretty well with our supply chain. It seems to be easier to subtract inventory...
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Relationship, Operations
I have definitely seen some of our ERP vendor's interactions with our people. The vendor had pretty...
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Loyalty, Operations
We partnered with some other local facilities, and our move to Workday's system was part of an...
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Relationship, Product
An outcome of the HR and payroll module is just running the business. In addition, our organization...
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Product
Especially in the first couple of years, there were some difficult points, some missing...
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Relationship
It takes the vendor a long time to come up with new stuff, and they seem to promote things a couple...
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Operations, Product
Upgrades are very big. They happen regularly every several months, and we are surprised at how many...
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Loyalty, Relationship
Workday will look at what upcoming trends are happening in the marketplace and our environment, and...
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Relationship, Operations
We met with Workday during our go-live journey, and past that, we have done some value assessments...
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Product
We are super happy with Workday's HR and payroll module, but we have been impressed with their full...
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Relationship
Workday is really big, and I have used their system at a couple of different companies. However much...
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