Workday HCM, Financial Management and Supply Chain (ERP)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The inventory piece is a weakness for Workday. They brought a partner to the table called Tecsys....
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Relationship
I wasn't a fan of Workday in the beginning, but I am starting to see them differently. They have...
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Future Outlook
I need technology that can not only do the transactional information but also give me data back that...
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Relationship
Workday is delivering what they told us they would. They are implementing a lot of things that they...
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ROI / Cost (care and feeding)
One of the frustrations that we have with another vendor is that we are allowed X number of calls...
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Implementation and Training
Workday charges us for training, and they shouldn’t be doing that. Before we started the...
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Functionality and Upgrades
The transactions are powerful within the Workday solution. We can use the product without a lot of...
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Functionality and Upgrades
We have the Workday mobile feature that people use, and it has high adoption.
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Implementation and Training
Our organization had to buy training. It was good training; it just cost a lot.
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Future Outlook
Workday's solution is pretty solid, and I am very optimistic about our future with it. We have big...
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Functionality and Upgrades
The solution is excellent. We have enjoyed the functionality and are expanding and deepening our...
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Relationship
Workday’s fundamentals with product releases, the training for product releases, and feature...
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Service and Support
We expanded our use of the system, and that process went off without a hiccup. The system is quite...
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Functionality and Upgrades
We would like to see improvements in proactive reporting, analytics reporting, and exportability....
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Relationship
The one barrier we have run into with Workday’s executives is that the solution is difficult to use...
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ROI / Cost (care and feeding)
Workday is starting to charge for new modules as they produce them. I wouldn’t say the vendor is...
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Functionality and Upgrades
With each implementation of particular modules in Workday's system, we find gaps. We found a gap...
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ROI / Cost (care and feeding)
Workday's product is much more expensive than the product we had previously.
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Relationship
Our partnership with Workday has strengthened. We are happy with the folks that are taking care of...
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Functionality and Upgrades
The ERP system is cloud based, so we are forced to keep the system current as opposed to installing...
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Functionality and Upgrades
The product works well overall and is dependable. I think that overall, people are satisfied with...
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Functionality and Upgrades
The interface is clunky. I was expecting a better UI. Maybe the interface is clunky because of how...
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Other Observations & Comments
The institution likes the supply chain functionality, but we haven’t implemented that functionality...
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Future Outlook
I hope that we continue to see Workday improve and that we continue to improve the product. It takes...
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Relationship
There has been a little bit of turnover among Workday’s employees that we were working with before....
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Future Outlook
I would like to see more real-time reports for the system in the supply chain area. I know that...
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Interfacing and Integration
The system is weak when it comes to its APIs for some of the applications and areas where we need...
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Functionality and Upgrades
There are a few areas that the vendor could improve on the system's supply-chain side. We have to...
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Relationship
We appreciate that Workday is up-front about telling us when things won't be ready right away. The...
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Lessons Learned
We would highly recommend the system to others. However, we would also tell them that the system is...
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Relationship
Workday replaced our original vendor, and Workday's communication was much better than that...
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Relationship
Our account manager jumps right in to follow up with us and close loops. Their communication has...
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Technology
Workday's solution is new, and the vendor built it from the ground up. That comes with a lot of...
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Relationship
When it comes to executive involvement, it is always best for an organization to not be too close to...
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Lessons Learned
There are a lot of ways that the vendor could improve, but there are also a lot of things that they...
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Implementation and Training
Workday's training has been really good. I like the variety of options the vendor provides. We can...
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Service and Support
We had an issue with one of the areas of the system that we were building out, and we had to push...
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ROI / Cost (care and feeding)
It is tricky to say whether we receive our money's worth from the solution because the solution is...
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Implementation and Training
We did advanced compensation with Workday earlier in the year, and we needed a new implementation...
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Implementation and Training
Workday doesn’t have any training materials; they just show us how to do things. The vendor’s...
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Functionality and Upgrades
Workday tells us how user friendly Workday HCM is and how easy it is to navigate for the layperson....
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Relationship
Generally, the Workday employees I have dealt with over the years have been high-caliber,...
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Functionality and Upgrades
The ease of use around the reporting could be improved. Oftentimes reporting is a huge part of what...
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Interfacing and Integration
We can use Workday’s Studio system, a third-party solution, to build our integrations. But our...
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Functionality and Upgrades
The vendor continues to mature the product. We want to see additional improvement, such as better...
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Relationship
Workday keeps their promises. The vendor is one of the best, most transparent companies that I have...
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Functionality and Upgrades
The system's user interface is nice and easy to use for the end user. The upgrades that the vendor...
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Other Observations & Comments
I would suggest that Workday develop a warehouse management system that is integrated as part of...
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Functionality and Upgrades
Overall, I am satisfied, but there are some things that could be improved. For example, there has to...
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Relationship
Workday is continuously making updates, brainstorming, and trying to address some of the issues we...
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Functionality and Upgrades
Workday’s biggest strength is the level of security in their system. We moved from disparate systems...
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Interfacing and Integration
Everything in the system works the way it is supposed to. We are doing a lot of integrations, and...
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Interfacing and Integration
We are extremely happy with our decision to move forward with integrated solutions from Workday....
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Service and Support
Because of Workday's growth, we have changed account managers and service managers quite frequently....
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Other Observations & Comments
Workday's challenge is going to be not becoming what they didn't want to become when they started, a...
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Functionality and Upgrades
Workday has made it easy for us not to do as much as we would have to without their system.
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Functionality and Upgrades
Workday's software is continuing to grow in its robustness that allows for idiosyncrasies with pay....
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Implementation and Training
The implementation side of Workday still needs some work in terms of their skill set and doing more...
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Service and Support
With Workday, we have to own what we are doing in the system. They are not coming to the table and...
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Functionality and Upgrades
On the HR side, Workday's system isn't structured in a way that allows us to see simple things like...
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Lessons Learned
We can't get position control from Workday's system because the system doesn't have the technology...
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Future Outlook
I think that our satisfaction with Workday will go down over the next year because we will find that...
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Interfacing and Integration
Workday is not terrible when it comes to interoperability. We can get information out of the system....
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Other Observations & Comments
Workday is trying to improve and innovate. But ultimately, my satisfaction is due to the...
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Relationship
Workday tends to be more reactive. If we see something happening, we are usually letting them know,...
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Functionality and Upgrades
With Workday's system, we can dig in and get right down to the invoice level. The system stores a...
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Functionality and Upgrades
There are some oddities in Workday's system that don't necessarily follow standard accounting...
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Sales and Contracting
The system was the most expensive and least capable product we could have bought, but that purchase...
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ROI / Cost (care and feeding)
If we have a question about something, we shouldn't be charged. Workday needs to be better about not...
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Functionality and Upgrades
Every week, Workday is putting in hotfixes. When the vendor does significant upgrades, those...
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Implementation and Training
Workday facilitates periodic calls between different user groups. The vendor has their annual...
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Functionality and Upgrades
The vendor needs to make some significant improvements in their system's printing functionality,...
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Implementation and Training
Workday showed up strong during the RFP presentations, so we went with their product. However,...
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Functionality and Upgrades
End users love the product. They can easily go check their paychecks. Directors can easily approve a...
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Lessons Learned
Some things went wrong with the product’s implementation, so we are cleaning up and fixing some...
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Functionality and Upgrades
From a supply-chain standpoint, we have had a lot of challenges with the product. The solution is...
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Relationship
Workday has been a great partner. They realize that their product isn't as mature as a lot of their...
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Functionality and Upgrades
The product is configurable. We don't need to have a custom background or special code. A lot of...
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Technology
We work with so many other vendors, and they seem like dinosaurs compared to Workday. We would think...
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Lessons Learned
In the past, we wanted to move to a single application. We started implementing another product, but...
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Functionality and Upgrades
We are still generally happy with Workday. We aren't getting off the system anytime soon, so we have...
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Functionality and Upgrades
I like Workday's upgrade model where the upgrade is happening on the back end regularly. We don't...
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Future Outlook
We are doing some cutting-edge things on the supply chain side. We are doing demand management,...
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ROI / Cost (care and feeding)
Workday could do better about giving us our money's worth. The system is not cheap.
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Interfacing and Integration
One of our people doesn’t think that the Workday learning module is a true Learning Management...
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Interfacing and Integration
Workday's system provides robust back-office support for us. We have completely integrated the...
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Relationship
I have been doing this work for a long time, and Workday is the best vendor we have in terms of a...
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Service and Support
We have received a lot of executive engagement from Workday. We have quite a few high-level people...
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Other Observations & Comments
I would recommend the system to other companies if those other companies had enough available...
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Relationship
Workday is good at adding enhancements that improve end user's results. The vendor has a lot of new...
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Other Observations & Comments
Our implementation was done through a third party. Workday recently implemented something for us,...
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Implementation and Training
The vendor's initial training was very generalized and unspecific. They showed us how the...
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Functionality and Upgrades
The solution's recruiting piece is a huge problem area for us. It just isn't working as well as it...
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Interfacing and Integration
Integration is one of our real struggles with the system. It has been a big problem for us from the...
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Functionality and Upgrades
There are some things in the system that aren't intuitive at all. I get questions from end users on...
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Service and Support
I would rate the vendor's phone and web support more highly, but there have been many times that...
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Service and Support
Workday could improve their support by creating an enhanced support team that addresses individual...
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Functionality and Upgrades
Overall, Workday’s system has been great for us. It reduces the integrations and data reconciling...
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Functionality and Upgrades
One of the challenges with Workday’s system is that developing new or custom reports is pretty...
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Relationship
From a development perspective, Workday is constantly refining and upgrading the product, and that...
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Implementation and Training
Workday doesn't really do training. At the very beginning, they provide initial technical training,...
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Other Observations & Comments
We are having discussions about replacing the solution. We have several supply chain systems,...
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Functionality and Upgrades
There are a lot of benefits we get that we didn't realize until we could use them. For instance,...
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Functionality and Upgrades
Workday's system is one of the most impressive platforms that my team has worked on. It is very...
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Service and Support
Workday’s web support is the best support we have seen from any vendor. The vendor has a really...
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Functionality and Upgrades
Workday doesn't have the concept of a cost-center hierarchy. Cost-center managers, directors, and...
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Future Outlook
The item master is a little cumbersome to maintain. We have to go in item by item instead of being...
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Technology
Inventory on the mobile version is a little clunky. We can’t scan items. All the items are labeled...
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ROI / Cost (care and feeding)
Workday is pretty responsive to customer feedback. They have a concept of brainstorms where...
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Service and Support
Workday’s proactive monitoring and the notifications we get are incredible. When there is an outage,...
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Functionality and Upgrades
We have had to develop more custom reports in the finance and supply chain spaces to get what we need....
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Implementation and Training
I would have scored Workday higher for training if it weren't for some other factors within our...
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Service and Support
Workday allows their clients to subscribe to something called office hours, which is basically a...
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Implementation and Training
Workday’s training is really good. Some of the contract process is a little cumbersome, but the...
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Relationship
The Workday executives have all reached out at one time or another to see how we are doing and make...
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Lessons Learned
I talk to lots of people in healthcare about what they use, and they have challenges using other...
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Functionality and Upgrades
I would rate the finance portion higher for its ease of use than I would for the supply chain...
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Functionality and Upgrades
Workday is very new to the supply chain game in healthcare, so there are some challenges with the...
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Service and Support
Over my career, as I have seen computers and technology support evolve, I have never worked with a...
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Interfacing and Integration
The supply chain piece has been maturing very rapidly. We are really pleased with the releases, and...
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Interfacing and Integration
The advantage with Workday is their vendor relationships. If we find a vendor that is integrated...
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Functionality and Upgrades
Workday’s solutions are integrated together, and that is nice. Another strength is the ability to...
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Functionality and Upgrades
Most of the time, we can do everything ourselves in Workday's system. Pretty much all the...
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Implementation and Training
The implementation was tough because the vendor didn’t give us enough support to teach people about...
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ROI / Cost (care and feeding)
The product is amazing, and it does everything the vendor said it would do. It has definitely made...
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Functionality and Upgrades
The system is difficult around documentation. The documentation is where I glean the productivity of...
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Functionality and Upgrades
The system can be confusing because of everything it can do. I don’t think people are used to...
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Functionality and Upgrades
Compared to the system we used to have, Workday's system is so much better. Workday has thought of...
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ROI / Cost (care and feeding)
The system allows us to hone in on our performance with financials simply because the system is a...
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Functionality and Upgrades
If the vendor could include marketing analysis or competitive wages, that would be nice. It would...
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Functionality and Upgrades
I would tell others that the system is a one-stop shop. We can glean everything we need. The system...
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Service and Support
Workday is vast. A lot of the support comes from us figuring out the product. I am sure that Workday...
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Relationship
Some of the things Workday does are quirky. However, they do what they say they are going to do....
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Service and Support
The support people will always elevate issues if they feel that is warranted. We have meetings on a...
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Functionality and Upgrades
Workday is not a stagnant company at all. They are constantly staying very current. We are the ones...
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Service and Support
If I have an issue or a question for Workday, or if I am on a call where we are trying to work...
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Relationship
Initially, when we went live with Workday, we did have some challenges, but I think the important...
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Functionality and Upgrades
Workday’s reporting is very user friendly for the most part. Like any other software, Workday's...
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Service and Support
Our biggest issue with Workday's product is being able to translate some of the payroll things into...
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Future Outlook
I don’t see us moving away from Workday's system. Everybody has been very happy with the system. We...
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ROI / Cost (care and feeding)
There are very tangible outputs from Workday's solution. We were able to go to a remote work plan in...
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Functionality and Upgrades
Our HR department loves Workday, and the finance department is getting there. They are learning how...
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Functionality and Upgrades
I don't think that we are ever going to get rid of Workday's system. It is meeting our needs....
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Functionality and Upgrades
When I click on the Workday link, we have profiles for applying for jobs inside of our organization....
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Functionality and Upgrades
Most of the things I have learned about the product, I have taught myself. The vendor is short...
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Implementation and Training
Workday has made one major improvement to their training. They wrapped their whole resource center...
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Implementation and Training
It was difficult to find training for certain things when we needed virtual training with an...
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ROI / Cost (care and feeding)
Some of the charges from Workday are unexpected. I wouldn't expect them to help us implement...
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Service and Support
Workday is a very good partner. They stay engaged with the client. They want their customers to be a...
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Relationship
Our contact has been very good at working through any surprises, so there really haven't been extra...
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Implementation and Training
The implementations for ongoing releases seem to be going very smoothly. It is a continual journey....
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Implementation and Training
The initial training was a long time ago. I don't know what Workday’s training looks like now. Some...
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Functionality and Upgrades
Overall, the Workday system is an extremely versatile system. The key is to have good report...
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Interfacing and Integration
The ability exists for integration or interoperability, but it goes back to the customer’s design....
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ROI / Cost (care and feeding)
We were on our last system for many years, and a lot of our staff members had only worked in that...
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ROI / Cost (care and feeding)
The product is very user friendly and accessible. Workday has web apps and mobile apps. The small...
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Lessons Learned
We did not do enough change management training. I don't know whether that was more the fault of our...
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Functionality and Upgrades
Once we got over the learning curve, the ease of use was good. We now have a lot of native workflows...
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Functionality and Upgrades
We can integrate multiple systems into Workday's solution. We can bring in the level of data we need...
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Functionality and Upgrades
We would like a little more maturity in the supply chain product. The vendor is getting there. That...
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Service and Support
In terms of Workday keeping their promises, they didn’t mislead us in any areas. We may have had...
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Relationship
Things with Workday are going well. We are moving along and getting things the way we want them....
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Interfacing and Integration
We have had challenges with integrations that need a third-party piece. I would prefer not to...
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Relationship
As Workday develops something new that they have seen in Workday Brainstorm, which is their...
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Service and Support
We have an account manager from Workday, but I could reach out to other people if I was frustrated,...
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ROI / Cost (care and feeding)
Workday gives us a bunch of reports that show metrics on problem areas and how long Workday took to...
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Relationship
Workday has excellent support, and our account representative is very accessible. They are...
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ROI / Cost (care and feeding)
One of the successes we have had with Workday's software is we have moved configuration and support...
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Relationship
I can't think of anything where Workday isn't meeting something that they promised.
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Functionality and Upgrades
We are probably still on the learning curve, but our supply chain team has struggled a little bit...
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Lessons Learned
In the past, I would have said that we would not get Workday's system again, but now, I would say we...
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Service and Support
Workday’s people are listening to our problems. They have allowed us to do something that has helped...
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Implementation and Training
Workday’s initial training was horrible. Workday just had modules for us to watch. If we had...
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Functionality and Upgrades
Workday's system is not super intuitive, but it works. Things are hidden behind buttons. The system...
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Functionality and Upgrades
My frustration with Workday over the years is due to the fact that we have not simplified or...
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Relationship
Workday was in the penalty box with us for a while, and then they stepped up. A top executive came...
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Lessons Learned
The product has improved. Looking at our Workday project, it is very hard to tease out what is the...
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Service and Support
Recently, we had new implementation resources and more experienced people coming from Workday. They...
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Future Outlook
Our supply chain people are thrilled. They love the product and think it is awesome. They know that...
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Functionality and Upgrades
We are still with Workday, and every day we get happier. The product is really good. It is very...
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ROI / Cost (care and feeding)
Workday nickel-and-dimes us on everything. They are bad about wanting to charge us for every little...
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Implementation and Training
Workday's upgrades aren't really a problem, but the go-live was a bit of a challenge. We had a mixed...
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Future Outlook
Workday's supply chain tool is their least mature product. As we get all the upgrades, we are seeing...
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Functionality and Upgrades
I find Workday's system to be really easy to use. I know that others don't find it as easy. The ease...
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Other Observations & Comments
Workday relies on the entity to decide the tangible outcomes in the tool. I don't see Workday as the...
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Implementation and Training
We could configure the Workday system nine ways to Sunday. We spent significant time discussing...
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Functionality and Upgrades
Due to Workday’s configurability, there are some things here and there that are a little rough from...
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Functionality and Upgrades
We transitioned to the Workday product from an old legacy, mainframe-based system. The legacy system...
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