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Workday HCM, Financial Management and Supply Chain (ERP) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

We undertook moving to an enterprise payroll system. We had dozens of different payroll setups, and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I've had a frank discussion with Workday. Their reporting tools leave a lot to be desired. They...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

Workday has not nickel-and-dimed us one iota. They put the resources on the table. They have this...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We were really disappointed with and did not implement the consolidations piece. Workday's system is...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

The thing I was disappointed with from Workday was all of the organizational change that they went...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

With A/P, we had done a significant amount of work with RPA and automated a lot of workflows, and I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

In today's world, I would definitely not recommend that somebody go to Oracle. I haven't talked to...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

We put our learning system in Workday's system. Our previous system was very integrated with the HR...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

In the finance area, moving to Workday’s Foundation Data Model was very challenging. We're in a good...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Workday doesn’t have nearly the automation or the AI that they make out that they have. The area...

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Director

When we were implementing Workday's solution, my team underwent Workday training. It was a pretty...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We purchased services from Workday during our implementation. With Workday, we had implementation...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Workday HCM is expensive, but it is an ERP solution. It is an end-to-end solution. While everything...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

There are specific capabilities and functionalities that Workday does not offer yet in the solution,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The solution is expensive. It's expensive to use, and it's expensive to support. There's such a...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

We can get some very high-level, basic training from Workday. But in-depth training is something...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

The vendor doesn't have a proactive support model. We really have to chase them when we need...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Workday was much more engaged when we first bought the product and when we first started our initial...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

The ERP system is streamlined. We have automated a lot of manual processes, and we have a lot of...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

There's always going to be a handful of critical things to log with Workday's support, but Workday...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

When Workday has a vision, they deliver on it. We'd like to influence Workday's road map a little...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Workday's system meets a majority of our needs, but our talent acquisition group would say they need...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

When we went live with Workday, we reviewed another vendor and Workday, and the best thing people...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

Workday provides a really strong platform for us. We've had a lot of user satisfaction. We at first...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Workday's training program helps us understand how to configure the system, but it doesn't...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Workday announced how they're going to price their AI, but the model doesn't make a lot of sense for...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

We consciously chose to go with Workday's system, knowing that part of the product was newer and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Some of the simple things, like the tool Workday provides within the supply chain system to modify...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

One of the things Workday is great at is rapid release. When they prioritize an item, it goes to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Workday has a lot of good training available. Over the last couple of years, they have changed how...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The VNDLY product is a relatively immature product. There has been a bit of a rough product adoption...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Workday's system is my favorite ERP system that I have ever used, and I have had several. It is the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

In the supply chain space, the requisition worklet and the experience around managing who can order...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

One of the things Workday does really well is their user experience. If I had to pick one thing, it...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Historically, Workday has been fair with charges, but that has not been the case lately. With...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

In our last renewal with Workday, we bought a certain Workday stock keeping unit (SKU), and after we...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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VP/Other Executive

Workday is making investments in AI, and that’s all well and good, but the AI features that Workday...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Workday is a great partner. They are absolutely engaged with us every step of the way, so they get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Half of our organization was on Workday's solution, and half was on another vendor's system, and we...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

The quality of Workday’s training programs is strong, but it's expensive, and that makes it cost...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We have implemented some new Workday features recently, and we've used support from Workday to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Workday's system has strong features, but it is a very expensive platform. I wish there were a bit...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

In the analytics space, Workday's system makes it much easier to share information with different...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Workday’s support can be a little bureaucratic. It's hard to get the answers we need sometimes, or...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I don't need a Porsche to drive from my house to the corner store every day. The Toyota will do just...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Workday's system is a developed tool, and some of it is just cookie-cutter stuff. I'm more excited...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Workday's system is very intuitive. I love how the search bar is set up. It's kind of in a question...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

As an organization, we've really embraced Workday. There's reporting, and some of it is manual due...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Workday does a good job with their new releases and offering new functionality. They are really...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We have Workday’s customer success program, and it’s okay. There are some benefits to it, but I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

Overall, I’m very satisfied with Workday. I am anxious to get our affiliates that don't belong to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CFO

We had a fixed-fee engagement for 2025, and Workday stuck to it. I would guess that the fixed fee...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CFO

Regarding partnership, I would push Workday to sit down with us and strategize around how we use...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

With Workday, we have a training series for new leaders where we talk about why we did things the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We are very happy with Workday's system. It is pretty much the Cadillac of all the ERP systems, so...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Workday trains their subject matter experts. We also created videos and pamphlets for the tasks that...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Workday has been really amazing. We have a dedicated team that works with us and gives us insight...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

The vendor needs to really embrace AI more. They are doing that, but they aren't done. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CFO

I would give the solution's HR piece an A, the finance piece a B plus, and the supply chain piece a...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

Workday's solution is a little more self-service. We would like to see the vendor offer a few more...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

A lot of Workday’s solutions beyond their core product that we are interested in just seem to be too...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Having everything in one place with Workday HCM, Financial Management and Supply Chain saves us...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Workday HCM, Financial Management and Supply Chain is easy to implement. We didn't have to go to a...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Workday continues to innovate. We are eager for them to say more or show more on their AI front....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Workday HCM, Financial Management and Supply Chain is very integrated between our HR and our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The solution is very stable. It is certainly robust and has more capabilities than we can take...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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CIO

I hear a lot of rhetoric from Workday, particularly about GenAI, but I have not seen anything come...

Comment Tone Negative
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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CIO

It has been a mixed bag with the outcomes after the implementation of the solution, particularly in...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

I don't see any shortcomings in Workday’s solution. If the solution has shortcomings, my team hasn't...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

I don't see us even entertaining Epic’s ERP solution if they develop it. For one thing, it would...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CEO/President

Workday could have a deeper bench strength and resources with respect to training and education....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

The main outcomes we have achieved with Workday's solution are consistency and standardization in...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Workday's system is great. It meets our needs, it is very friendly, and it is very easy to get data...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Workday is highly engaged and helpful. I rely on Workday to send a lot of information over to us....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Workday is all over the place with their training credits. They have different types of training...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Workday doesn't do cost accounting for healthcare well. That is the biggest knock against them that...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

Workday could lower subscription costs. When new things come out, they will hit us with another...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

If I have questions about our invoices from Workday, I have to ask what things are for. There is no...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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VP/Other Executive

The capturing and reporting on data in Workday's system is very good compared to all the other ERP...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Workday's solution is definitely worth what we pay for it. The worth is more in how well we utilize...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Everyone at Workday has been very good to work with. They reach out and tell us what we need to hear...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Workday has a lot of solutions and a lot of innovation. If anything, they are moving way too fast in...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

Workday’s training was so focused on general industry that it wasn’t specific to healthcare. We had...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I like the HR piece of the system and how I can go and look at my own stuff and make change...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

There were items in my approval queue that are no longer in my queue in the Workday solution, but...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Workday did a great job with the implementation. The feedback that I have heard about it has been...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Changing ERP systems is a big deal for supply chain and A/P finance. Moving to a new ERP solution is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Workday is still working on a couple of modules for things like timekeeping that we would like to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

As we onboard new people who aren't familiar with the system, there are still some areas that are...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Workday tries, and they do send out alerts when something is going wrong, but we have had multiple...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Workday is expensive, but they seem to be dominating the market. Workday HCM is kind of the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Workday regularly rolls out new updates with ongoing bug fixes, so they keep improving. Workday HCM...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The single platform has been helpful. There are just a few processes that are a little difficult in...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Workday is very innovative, and they really listen to us when they are developing innovations. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Some of Workday’s new innovations aren't as helpful in our environment, so we don't always adopt...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Workday’s training is for people who administer the program. They don't train our end users. That is...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

With the solution, we have seen reduced time to financial close, reduced payroll cycle time, and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

There is always room to improve and simplify, but the solution is very stable. We continue to get...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Workday continues to be very innovative. They are actually putting stuff in their road map and will...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Workday is struggling a little in the acquisition space around cultural integration. We started...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Workday has helped us implement smaller, targeted things. They have partnered with us, and overall,...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

We have been using another solution for timekeeping clocks. By shifting that to Workday's system,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

The solution is a really high-quality product. Using the solution, we have made paychecks easier for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

If an organization is expecting to transform their business with the solution, they might not want...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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CFO

We don't use Workday for support when we need to put in a new piece of a module. We tend to use a...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CFO

Workday is not as proactive as we would like them to be, and they don't seem to retain knowledge...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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CFO

Workday is pretty easy to use. We are very happy with the payroll module in the system. The system's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The supply chain team has reported a highly positive experience. I have received no complaints...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

Workday is so much better at partnering with us to get outcomes than they were before. But they are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

I would like Workday to give us reports on how good a user our organization is. If we are a good...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

One of the keys with Workday's system for organizational leaders is to get the app on their phone...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Workday listens to their customers. Their C-suite really does pay attention. It is almost like with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Having heard about the platform for so long, the HR team holds high expectations for Workday's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The finance module merits a slightly lower score primarily due to the challenges associated with the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

The core technology foundation is the product's strength. It successfully delivers an...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Large data set reporting is a weakness of the product. We regularly encounter UI and extraction...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

Workday's solution will be really interesting because it will be brand-new for us. We were with an...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I would like Workday to review their implementation partners and their understanding of setting up...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Workday has met every request that we have put in. They have provided answers to problems. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have never had an issue with Workday’s support. I can't say Workday is proactive, other than...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have achieved automation, and we can see our accounts payable, the invoices we request, and the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Once we get used to Workday's system, it is logical and makes sense. We just have to get used to the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Workday HCM, Financial Management and Supply Chain isn't as sophisticated in the supply chain and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Probably the biggest outcome we have from using the supply chain and materials management module of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Workday is always a good partner. We went for a little while without having a good business partner...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I haven't had to go out and buy another ERP system in so long, I'm not sure what they really cost....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We have a unified system because we use different modules from Workday, and that is nice. We don't...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

AI is such a commonly used language in the world right now, but people don't really know what AI is....

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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