Workday HCM, Financial Management and Supply Chain (ERP) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
I have experience with a couple of different ERP platforms, and Workday has the best system I have...
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Operations
We didn't use Workday’s implementation services. There was a Workday Delivery Assurance...
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Product
I like the solution, and a lot of things have gone well with it. It is leaps and bounds above our...
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Loyalty, Product
We did have an issue with the solution's recruiting module. We actually stopped using it and went...
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Culture, Value
Workday has got to work on their pricing strategy. The system is very expensive overall. Whatever we...
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Relationship
Workday’s support is pretty good. Their support is limited to things that aren't working in the...
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Relationship
Workday does spend a lot of time with us. We have a customer success team, and our account executive...
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Operations
Training is very effective with Workday. We used all the initial training credits that Workday...
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Product
Our biggest issue with the solution in terms of where we need to optimize is that there are way too...
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Relationship
There was one instance when Workday wasn't responsive. It took a lot to get a response from them, so...
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Relationship, Product, Value
With Workday, the amount of data we have at our fingertips is much better than what we had before....
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Product
The solution is finally stable. We are still learning more and more with respect to some of the...
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Loyalty
The functionality is there in the supply chain module of the solution, but there are some...
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Loyalty
One of the reasons we chose the solution is for the outcomes that we see. We just like the usability...
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Operations
During the implementation of the solution, we had a delivery assurance manager from Workday who held...
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Culture
There have only been a couple of cases during the sales process with Workday when we might have...
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Operations
We have so many users going into Workday to submit things like requisitions for supplies, and there...
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Loyalty, Relationship, Operations
Workday has a page dedicated to release notes for all their products, and it is extremely beneficial...
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Product, Value
One pro of the solution is that we can get the data that we need instantly. It is also nice that we...
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Product
There are a few challenges that we have with some of the other business processes in Workday, and...
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Product, Value
In Workday, our end-user satisfaction has increased, especially with HR and payroll because of how...
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Relationship, Product
Workday is not very sophisticated in their supply chain development. They are getting better all the...
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Product, Value
In the supply chain area, we have a much better handle on our just-in-time ordering. When things run...
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Operations, Value
To get ongoing training from Workday, we have to pay for it. The vendor needs to make more stuff...
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Operations, Product
Workday’s ERP system is pretty intuitive, but some people still don’t know how to do some things....
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Relationship
Workday is a great partner. I'm not going to say they always have the answers immediately, but they...
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Product, Value
With Workday, we have been able to automate one-time payments, and our workloads have gone back to...
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Operations
Workday is pretty on top of our integration goals. With the vendor's most recent upgrade, they gave...
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Operations
Our training for this solution came too early. Workday gave it to us when we started the project,...
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Loyalty, Operations
We are learning how to use the system, so we are stumbling. We aren't sure whether the root cause is...
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Relationship
The system is easy to maneuver in, and Workday is definitely proactive. We had an issue recently,...
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Loyalty, Product
I would say that if users use the system as designed and change some processes, the system will be...
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Loyalty, Product
It will be interesting to see whether Workday's time and attendance system has controls in place for...
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Value
I would buy Workday's system again unless it stopped working, but that is not going to happen....
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Relationship
Carl has been fully involved since he became the CEO of Workday. I never saw the previous CEO. Since...
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Loyalty, Product
I think Workday is looking and moving forward. They are good with HR and payroll. When it comes to...
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Loyalty, Operations
Workday is good when it comes to general financials and supply chain. If we abandon our current...
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Operations, Product
Workday HCM is an easy-to-use system. It is intuitive to navigate, so employees are easily able to...
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Operations
We had to push our go-live date with the solution because of our payroll integration. We integrated...
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Operations
We replaced our previous ERP and recruiting vendors with Workday HCM, and that has been a nightmare....
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Operations, Product
Workday HCM is still quite a learning curve for us. Our organization really locked down the security...
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Operations
I was very satisfied with our Workday payroll consultants; we had a few wonderful, knowledgeable,...
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Product
Workday is releasing new technology all the time, almost to the point that it is hard to keep up...
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Loyalty, Relationship
We have gone through quite a few upgrades and have had maybe one or two issues over the years. In...
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Operations
Workday has some good training, and they have been making changes to their training program. It has...
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Loyalty, Relationship
Workday has a healthcare advisory forum that has a wealth of information, and Workday brings us the...
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Relationship, Operations
Workday has actually partnered with us quite well to achieve outcomes. We had some struggles around...
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Relationship
Overall, we have been pretty pleased with Workday. We and other healthcare customers are engaged...
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Product
In budgeting areas, there are advanced things like workflow routing and supply chain integration...
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Product
Things have gone really well with the system's HR payroll module. We have been able to consolidate...
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Loyalty, Operations
Supply chain and materials management were probably the areas that most surprised us. We were pretty...
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Product, Value
One big outcome that we have seen from the system's supply chain and material management modules has...
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Loyalty, Product
Workday isn't Epic. Workday's systems have a lot of common workflows that aren't deep but just work,...
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Loyalty, Relationship, Operations
We chose Workday as our system implementer, and that was really important. Workday was with us...
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Relationship, Operations
Workday has a good cadence when connecting with us, but because we didn’t select them as...
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Value
Workday has a module that is used for creating forms, and there is a basic thing that should have...
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Loyalty, Operations, Value
Going to Workday's system was a big leap from our last solution. Overall, the leap was a positive...
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Loyalty, Relationship, Operations
We have used a third-party implementer, and they have defined what leading practices are off the...
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Loyalty
Our team walked away very impressed with the level of advanced technology approach and structure...
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Loyalty, Product
Workday has a very leading product in the HR space. With the supply chain space, we are confident...
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Value
With Workday, we have had a couple of things that we have been surprised by regarding cost. So that...
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Relationship
A lot of stuff is coming from Workday, like AI. Their support has been great.
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Relationship, Operations, Product
In the HR and payroll area of Workday’s ERP, we have seen improved visibility for hiring processes,...
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Culture, Value
We don't have to pay a lot of unexpected costs with Workday, but their additional modules are...
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Operations
Workday’s training courses are good, but due to the cost, we are limited in terms of how many people...
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Product
Workday’s ERP is a really well-built platform. The integrations are good. Sometimes they are a...
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Product
We are getting a lot of feedback from internal stakeholders about how Workday's system hasn't their...
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Loyalty, Product
I like Workday’s ERP. I think it is a really good, strong platform, and the work is getting done....
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Loyalty, Relationship
At first, Workday was a little slow on the supply chain side. In my opinion, their bread and butter...
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Culture, Value
Most of the time, the vendor avoids charging us for every little thing. They pitch products to us,...
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Relationship
Our account executive is good, but they aren't a supply chain expert. When I have a question, I have...
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Loyalty, Relationship
Workday did a lot of customer-focused visits. We have had product managers and different people who...
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Relationship, Operations
There is a lost art of follow-up and follow through. During our presale cycle, before we had signed...
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Product, Value
On the supply chain side, when we have to do a physical inventory and compare it to what the books...
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Loyalty
Workday is moving in the direction of optical character recognition and scanning ability on...
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Product, Value
With Workday HCM, Financial Management and Supply Chain, I like being able to drill the financial...
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Loyalty, Relationship
Workday is very innovative. That is one of the reasons we chose them. They listen to their...
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Loyalty, Relationship, Value
Workday is very collaborative, so we enjoy the relationship. The general state of the relationship...
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Relationship, Product
The supply chain module continues to progress. It is the least well developed of the three modules...
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Product, Value
The HR and payroll module performs really well. With the HR and payroll module, there has been much...
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Product
With the module for finance, GL, and A/P, an outcome we have had has been the streamlining of our...
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Relationship
Workday has created an oversight leadership group of national and statewide leaders to collaborate...
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Loyalty, Relationship, Product
I was pleasantly surprised by the system's supply chain functionalities. Before we selected the...
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Loyalty, Product
There are some things that we are still working on in the system's accounts payable module because...
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Product, Value
The system's modules for supply chain and materials management are very complex. It takes a while to...
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Relationship, Operations
Workday has been pretty responsive when we have needed them, but their help hasn't come for free....
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Operations
We paid for a number of credits to take training classes from the vendor, and Workday recommended...
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Relationship
Workday expands too fast. They hire a lot of people, but those people don't have enough experience....
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Operations, Product
The upgrades we have done with Workday have been pretty smooth. We had one instance of downtime, but...
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Product
Power users love Workday, but other users say that the system is too complicated. Our older staff...
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Loyalty, Product
There are certain things that Workday needs to work on with the system's reports and features. If we...
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Operations, Value
The Workday training is good. Though it is expensive, Workday's solution has helped us on our...
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Product
Workday's system isn't 100% intuitive. It is somewhat intuitive, but there are always some people...
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Relationship
I was super wary of Workday's customer support because it used to take forever for our old vendor to...
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Loyalty
When we switched to Workday, we actually got rid of many bolt-ons to our old ERP. We have scaled...
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Relationship, Operations
During the implementation, our third-party implementer was an absolute buffer. We almost had no...
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Culture
We haven't been nickel-and-dimed by Workday at all, but we had a bit of an issue. We bought a...
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Product
The usability factor is an outcome we have seen. Workday’s system is so intuitive and easy to use....
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Operations
Our Workday implementation has gone extremely well. We had plans to have people in the command...
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Value
I would like to share one of the few things we are unhappy with Workday over. We were sort of a...
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Loyalty, Relationship, Operations, Product
Workday has the best ERP. It is engineered from the ground up in a modern cloud platform. They do a...
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Relationship
Workday is huge, so we don't hear from executives very often.
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Product
The reporting in the system is a step back from the system we were on. There are performance issues...
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Culture, Value
Workday delivers new technology all the time, but we have to buy it. We are also responsible for our...
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Operations
I liked our implementation of the Workday product. The things that went well were the change...
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Operations
For the training for Workday's product, we created our own job aids, and we are maintaining them. We...
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Product
Workday's integration is good because we have the Workday product integrated with several of our...
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Product
Workday is very innovative. For example, with another vendor's product, if I have to run a report,...
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Value
Workday only has one database, so they don't have to have drivers for multiple databases. They don't...
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Relationship
If I need help from Workday's support team, I have to open a ticket. Without a ticket, nothing...
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Relationship
We are on the cloud, and there are hundreds of customers. So if something goes wrong, one client...
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Relationship, Operations
Workday is very focused on user experience, and they have a strong user community. They are doing a...
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Product
Workday's OCR is not up-to-date. I had to buy another vendor's product to do the OCR part. And once...
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Operations, Product
Workday gives me a window of time for installing an upgrade, and I get the preview. If I'm able to...
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Value
Workday has given me freebies. Workday's product is a little more expensive than another vendor's...
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Loyalty
Our old vendor wasn't meeting our needs anymore, so we needed a new vendor. For our buying decision,...
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Loyalty, Product
I like that the system is in the cloud and that all customers are on the same version because there...
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Product
I like the system's flexibility and user friendliness. It is easy for our employees to see what they...
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Product, Value
Even though the system is cloud based, it requires a significant number of resources from a client...
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Product, Value
The product is built off of hundreds of integrations, and troubleshooting, integrating data with...
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Relationship
Workday does very well at listening to the client, so they have a very concerted effort to gather...
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Value
Workday's system is in so many industries, and certain industries may not necessarily have tight...
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Relationship, Operations, Product
Workday has made good progress on revamping their documentation process and being able to deliver...
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Operations, Product
The product brings a new set of complexities to organizations that implement it, especially from the...
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Product
I like the ease of navigation and the ability to find things that I'm looking for, such as with the...
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Product
I would like improvements on standard reports and dashboards. We spent a lot of time building a...
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Operations
We would like a lot more actual hands-on training with the documentation provided. Right now, we go...
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Relationship, Operations, Product
It would be nice to get more updates on known issues instead of us trying to find out what they are...
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Operations, Product
Our data conversion issues that we ran into during the implementation ended up being bigger problems...
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Relationship, Product
We have run into lots of change management issues. There are many people who are trying to work...
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Product
We like the system. It has been a huge improvement from where we were. However, there have been...
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Relationship
The Workday people that I have worked with have been pleasant, easy to work with, and willing to...
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Product
There are some differences in Workday’s system that will take some time to adjust to, and there are...
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Product
Workday’s system is a lot easier than our previous ERP in terms of user experience. Things are more...
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Product
The supply chain functionality works pretty well. It is not quite as robust as the HCM piece, but...
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Relationship
Overall, Workday is a good vendor and a good partner. I would probably recommend the product pretty...
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Value
I'm a little concerned about the vendor’s tendency to nickel-and-dime a bit. It is not overwhelming...
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Operations
When we did training with Workday, some felt the training was too broad or generic and that it...
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Loyalty
We are pretty stable with the product. As we move forward to implement the system, there is going to...
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Operations
We leveraged Workday for an implementation of an acquisition that we did. We had some challenges...
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Relationship
We have had a lot of great success with Workday from a relationship perspective. They really do...
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Product
Overall, we have really had very few issues with the product. It has been very sustainable and...
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Loyalty, Product
We have to be on the most current version of Workday's product. The system is a multitenant product,...
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Loyalty, Relationship, Product
From a peer perspective based on my experience with other SaaS vendors, Workday really does deliver...
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Product
Generally speaking, things are going well with the system. We have been making optimization efforts...
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Culture, Relationship
Workday is really good at looking at potential partners and their technology. Workday buys some...
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Product, Value
The system recently had an outage. That was the first time in years that the system had been out for...
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Operations
I would tell someone looking at Workday's product that consultants are needed. Workday tends to have...
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Product
The Workday product allowed us to have the flexibility to do a lot of things that probably weren’t...
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Relationship, Operations, Product
We like that Workday does continuous updates. A lot of the time, there are not a lot of big changes.
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Operations, Product
The Workday product is not very intuitive. Finding things is hard because the search function...
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Relationship
We go back and forth with Workday’s support people, and a lot of times, that happens overnight...
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Culture
Workday has kept their promises relating to our contract. If they say they are going to do something...
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Relationship
Workday doesn't have the resources necessary to support their system.
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Product
Workday's system is good, but it is missing a couple of things, so we have had to add some bolt-ons....
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Loyalty, Relationship
Workday will tell us about their products, but our number-one problem is nurse equity. We have a...
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Culture, Relationship
Workday's executives only come into the picture when we are negotiating prices. We never see them...
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Loyalty
My satisfaction with Workday will either be better or worse in the future because the vendor has...
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Operations
When an organization buys a system from Workday, Workday will come and certify whether the system...
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Operations
We had a successful implementation with Workday because we tested and retested, and we focused on...
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Operations
Workday HCM is mediocre at best. The implementation is too general. Workday looks at things in a...
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Product
It is hard to research stuff in Workday HCM, and it doesn't connect to our chargemasters very well....
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Relationship, Product
Workday doesn't care about the numbers; they care about the titles. That is not the way general...
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Culture, Value
The product is so darn expensive, I don't know what else the vendor could charge for. Workday sells...
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Operations, Product
Workday HCM has a long way to go in reporting. Maybe we have done things wrong, but the reports are...
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Relationship, Operations
Workday has extremely complex and poor documentation. I experience a tremendous amount of...
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Operations
Workday does a great job of living up to their promises. The product is very capable. We need to be...
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Culture
Where Workday starts to fall down is they have some competitors in the space that are more mature in...
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Operations, Product
The Workday integrations have gone incredibly well. We have a lot of integrations and have kept them...
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Product
Workday HCM, Financial Management and Supply Chain is a powerful application. Over the past year, I...
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Loyalty, Relationship, Product
My optimism with Workday has increased because they are constantly releasing new features with their...
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Product
I'm not extremely happy with some of the aspects of Workday's system, but based on my talks with...
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Relationship, Operations, Value
We are fully implemented in terms of the HR and payroll sides with Workday, but if we have a...
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Operations
Our initial implementation with Workday was close to a disaster because the system wasn't...
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Culture
Workday is just sales; they sold us a product. They said that the system is so great because they...
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Loyalty, Operations, Product
The feedback that I get from the managers in the organization is that Workday's system is so hard to...
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Product
Workday had a major outage, and our system was affected for an entire day. The system probably had...
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Value
We went a long time without having a nickel-and-diming problem with Workday because we were just...
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Loyalty, Relationship
Workday is working toward innovation on a consistent basis, and the updates that they do tend to...
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Product, Value
In general, the system functions. It saves us a lot of time, and there are a lot of efficiencies.
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Relationship
Workday has a system where they work with partners who are certified, but I feel like we are still...
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Relationship
During a recent outage, the vendor was communicating frequently. We have lines of communication. I...
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Relationship
Workday does notify us of major changes in their refreshes, and they do keep us posted on issues...
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Loyalty, Product
One thing I don't like about the Workday product is that it requires us to have a minimal level of...
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Loyalty, Product
We thought the product could do some things, but it can't, and it doesn't seem built for the...
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Loyalty
We are still very optimistic that the product is going to work. We are going through a lot of...
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Operations
Workday is married to their training protocol. Their answer to any problem is always to buy a...
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Culture, Operations
Workday didn't help us build any of the integration. We had a consulting firm build everything for...
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Product
Their software works really well. On the payroll side, the reports are powerful, and the software is...
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Operations, Product
The ease of use could be better. It feels like the product needs a once-over by end users before it...
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Relationship
Workday has a support site where we can go and log a case. We usually get a response quickly. There...
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Product
This is the best payroll product I have ever encountered. The system all works together. It is a...
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Relationship, Operations, Product
Workday’s system has been a good tool, and the way we are utilizing it has been well received....
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Relationship
Workday is doing better. Their team has a stronger approach than they did, and they continue to...
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Loyalty
We aren’t looking to expand with Workday, but that is because of our organization’s internal...
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Relationship
When there is a known issue in Workday’s system, the vendor's patches come out quickly, so they are...
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