Workday Human Capital Management (Talent Management) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Workday sends out a lot of communications related to downtime and maintenance.
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Value
Workday is very expensive. There is too much hype about them; they say they can do everything, but...
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Culture, Relationship
Workday has streamlined a lot of the work overall. But the shared service model that we implemented...
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Relationship
We would tell people considering a talent management solution that the technology stack isn't going...
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Product
The primary integration difference with Workday is that we don't just solely need to integrate with...
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Product
When it comes to just HR operations, the feedback I receive from Workday works really well. But when...
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Relationship, Product
We wish Workday had more in terms of performance management to make the process simpler and easier....
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Relationship
Workday is a bit smaller of an organization, so the connections and relationships are a bit more direct....
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Loyalty
We are looking to do some things to enhance talent and onboarding over the next year. We are hoping...
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Product
The learning module is a little underdeveloped, but it is getting better. Some pieces of the...
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Operations, Product
The ease of use could be better. It feels like the product needs a once-over by end users before it...
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Operations
Workday offers a great catalog of really good training.
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Loyalty, Product
I haven't seen a ton of new stuff coming out from Workday, but I know they are adding new feature...
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Culture, Relationship
Workday needs to work on giving us more answers. If they don't understand what we are trying to do,...
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Relationship
Workday’s quality of ongoing phone and web support is not super strong. We would like more answers....
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Operations
Workday has transformed HR. We mapped every process the way it was, took a step back, and designed...
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Relationship
We can call the higher-ups, and they get us to the right people. We have a good relationship. I have...
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Culture, Operations, Value
Workday was very disciplined about the implementation. They weren't shy about telling us that they...
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Product
All the releases have been seamless. We really haven't had any big problems with the releases. That...
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Loyalty
It is clear that Workday products are best-in-class software. We have gotten some other software...
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Relationship
We have a ticket open right now with Workday that has been open for a while, and I am struggling to...
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Loyalty, Relationship, Product
I only have great things to say about Workday. One thing that I really like about Workday is that...
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Operations, Product, Value
I wouldn't buy Workday Human Capital Management again because it really isn't user friendly. Even...
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Product
I like that everything is integrated in the product; things from the applicant tracking system...
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Product
The product’s recruitment piece is not as strong as some others; it is very clunky for hiring...
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Product
Workday started with the perception that finance is finance, and they are finally recognizing that...
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Product
We have done a few upgrades since we went live, and I think we have maybe had one issue that we have...
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Loyalty, Relationship
There are a few things, like optical scanning of invoices, that we are still not doing in Workday's...
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Relationship
It is hard to know what Workday is working on. We have what we have and are focused on it, but...
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Relationship
Workday has created an advisory council for healthcare, so we get to sit at the table on a regular...
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Product
In regard to our ability to pull data out of Workday's system to create analysis, we can turn around...
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Loyalty, Relationship
I think we are going to hit some stumbling blocks as we take the product into a new market with...
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Product
The tool set itself is great. A big part of the challenge that companies face is truly leveraging...
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Product
Workday’s biggest strength is how quickly the product can be configured. The functional teams can...
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Relationship
I get notifications from Workday, and I have connections to all levels of their organization.
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Relationship
Workday can be a little reticent about making promises until they are sure they can keep them. They...
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Product
Workday's product is always growing. There is always room for improvement, but I think Workday is...
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Value
Workday has a fairly pricey product, but I think we do get our money's worth, and I think our...
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Operations, Product
My experience with the Workday system as a user has been very good. It is a nice, menu-driven system...
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Loyalty
We have deployed the Workday solution, and we will be unified in the near future across our...
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Product
We have seen outcomes from the product with our diversity strategy and from the vendor's pre-built...
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Product, Value
If I were to recommend the product to someone, I would tell them that the system's functionality and...
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Product
We have brainstormed a few things that it should be pretty simple for the vendor to fix in the...
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Product
Workday's system is very reliable and stable. The system far exceeds our previous human-capital...
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Relationship
With Workday's ticketing system, the vendor always responds very quickly. We might not get an...
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Value
We are trying to get the best bang for our buck with Workday, and we have been pretty successful....
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Product
Workday’s upgrades are seamless. The notes are crisp, and the processes are very disciplined.
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Relationship
Workday has a high commitment for human capital management because that is where they started. They...
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Culture, Relationship
The vendor has a very busy presales organization. When we need a presales consultant to do demos of...
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Value
The vendor's prices are high. We pay a lot if we want an extra tenant beyond the normal tenants that...
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Loyalty
We moved off of our old system in favor of Workday's system. Our strategy was to go to a unified...
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Product
One thing that is useful about Workday Human Capital Management is that there is a foundation. When...
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Product
Workday Human Capital Management is very intuitive. The vendor has streamlined the inbox and...
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Product
Some of the great functions in Workday Human Capital Management are not available on mobile yet, and...
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Relationship, Relationship
Overall, Workday’s support is good except when we have something very specific and unique to our...
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Loyalty
Our HR and finance tools were on two different platforms, so bringing those two functional areas...
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Operations
Workday keeps their promises, but they farm out their implementation services. We had a company that...
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Product
There are parts of the application that are clunky. In certain areas, the application is not very...
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Loyalty
We are definitely keeping Workday around. We have no desire to change. We have a significant investment....
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Relationship
After our previous representative left, we haven't heard a word from anybody. Nobody has called, and...
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Product
We are in really good shape now. The base system has all been fixed. We are past the stabilization...
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Operations, Product
Workday Human Capital Management is easy to use because it has a strong user interface. Because...
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Relationship
On a personal level, it is easy and beneficial to see everyone's progress as employees using the...
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Operations, Product
The process of doing check-ins with employees is good, but with how we have things set up, the...
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Operations
Our initial training on Workday's system could have been done a little better. Maybe we could have...
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Product
Sometimes things in Workday's system don't work well for us because we aren't willing to change to...
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Product
One of the big things that I like about Workday's system is that it has the ability to integrate...
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Loyalty, Product
We wish that Workday had a robust scheduling component that would work for healthcare scheduling and...
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Product
Some of the new features that Workday comes out with are applicable to us and useful for us, and...
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Loyalty
We went with Workday's system because we really just needed to make an investment in a platform to...
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Relationship
Working with Workday has been really good and smooth, and we get really quick resolutions. The...
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Relationship, Operations
All of our implementations with Workday directly have been pretty smooth, and whenever we open...
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Value
Workday is not inexpensive. They are fair, but I sometimes question the cost per user. We have some...
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Product, Value
Workday's system has been very positive for us. It helped a great deal during the pandemic, and the...
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Operations, Product
We can take courses on the Workday platform, but we are not an expert when we are done with the...
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Product
If we were using Workday’s other products, we would probably see a bigger impact with integration....
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Value
My recommendation of Workday Human Capital Management would really depend on what is more important...
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Product
The interfaces in the Workday platform are generally pretty intuitive, so that is good. The...
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Loyalty, Product
One thing we have worked with the vendor on is the functionality of the human capital management...
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Relationship
Workday doesn’t really provide support. We partner with a third-party firm for our Workday support,...
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Product
We are still new to the Workday platform, so we probably haven’t seen all the advantages we can get...
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Relationship, Value
Workday is not cheap, and maybe what wasn’t advertised properly or what we didn’t research enough...
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Relationship
Workday is awesome in their communication. They frequently and proactively tell us about problems...
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Product
Workday's product is the best software that I have worked with in my many years in this area. The...
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Operations
When we implement new things from Workday, things come through pretty cleanly. We rarely see issues...
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Product
Our organization has brought multiple acquisitions into Workday's system, and the product is very...
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Loyalty, Relationship, Product
Recruiting is one area that Workday is trying to pivot to. The product was set up for more...
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Relationship, Operations
We have been live with Workday's product for a while now. We looked at how many tickets we have had...
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Culture, Value
In general, Workday does a good job of avoiding charging us for every little thing, but we don’t...
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Product
One thing I have appreciated about the Workday product is that I have access to things like my...
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Relationship
When I have to post a position in the Workday solution, the process is painful and difficult. I...
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Operations, Value
I would tell potential Workday customers that if their organization is considered large or global,...
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Product
There are many things that we would like to explore in the product. For example, we don't have an...
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Relationship, Product
Overall, our experience with Workday has been great. We have used the product for pretty much...
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Culture, Relationship, Product
As we have continued down the road with Workday, we have continued to be impressed. Workday delivers...
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Relationship
Workday's support is fantastic. They are incredibly responsive compared to all our other vendors.
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