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Workday Human Capital Management (Talent Management) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

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Manager

Functionality and Upgrades

In a couple of years, Workday is going to improve. One of the issues we face is that when we are...

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Manager

Functionality and Upgrades

Workday is very interested in making updates and making the product better. One of Workday’s...

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Manager

Functionality and Upgrades

Workday's system is fairly easy to use. We just have to play with it a little bit. If we are trying...

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Manager

Service and Support

I have a couple of people at Workday that I can contact immediately. They usually get back to me...

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Manager

Service and Support

I get an email once a month from Workday, and then we correspond over that. Before the pandemic,...

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Manager

Service and Support

I get frequent emails from Workday. There are other people who may be in touch with them more. But I...

Jan 2021
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COO

Win/Loss - Why they were selected (by current clients)

Workday is still relatively young in the cloud space, and they have stepped up and really made us...

Dec 2020
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VP/Other Executive

Relationship

I don't like the fact that Workday expects us to get all our information from Workday Community. I...

Nov 2020
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VP/Other Executive

Implementation and Training

Workday puts people through training before people really know the system, so things go in one ear...

Nov 2020
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VP/Other Executive

Relationship

If Workday wants us to buy something, their service is extremely proactive. If the service is for...

Nov 2020
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Director

Functionality and Upgrades

Workday's system supported us during the COVID-19 crisis. We had to make a lot of changes to pay and...

Nov 2020
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Director

Implementation and Training

Workday sometimes outsources the implementations to other firms instead of doing the work themselves....

Nov 2020
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Director

Functionality and Upgrades

The tool is very intuitive and easy to use. We have really high user adoption. I can't think of...

Nov 2020
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VP/Other Executive

Service and Support

Workday is good. They are responsive when I need them. Their support is accessible. Workday has had...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

I love Workday's technology. I find the system to be intuitive and easy to use. It is accessible...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Workday could be improved by having a little more robustness on the digital platform, specifically...

Nov 2020
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VP/Other Executive

Service and Support

Workday has a development part, but I haven't looked at what they are doing. I know that I can look...

Nov 2020
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Director

Functionality and Upgrades

Things with Workday are going really well. We really like Workday. We are always looking to do more...

Nov 2020
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Director

Service and Support

Workday offers Office Hours, which is a service they gave to anybody who needed Workday to configure...

Nov 2020
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Director

ROI / Cost (care and feeding)

We usually get everything with Workday, but that has changed a bit in the sense that Workday is...

Nov 2020
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Director

Implementation and Training

We have done a number of excellent online trainings that are COVID-19 friendly. People are remote,...

Nov 2020
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Director

Functionality and Upgrades

Workday's system works better than promoted because when we turned it on, we talked to a lot of...

Nov 2020
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Director

Interfacing and Integration

There is complete integration with Workday’s system. My only issue is I wish we were using payroll...

Nov 2020
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Director

Functionality and Upgrades

There is something called Workday Today that the vendor just released, and we were able to get a...

Nov 2020
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CIO

Functionality and Upgrades

Workday is meeting our goals. They knew that they had to catch up to some competitors, and they are...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We are absolutely crazy about Workday's solution. We love it. There is quite a bit of flexibility,...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Workday’s self-training modules are really good. Workday's system is extremely easy to use.

Oct 2020
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VP/Other Executive

Service and Support

The phone and web support from Workday are really good. Their user groups are even better. There are...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We deployed a lot of things that were already built into Workday’s tool that helped with our...

Oct 2020
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Manager

Relationship

I don’t feel like we are nickel-and-dimed by Workday. Our executives have meetings with them. They...

Oct 2020
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Manager

Functionality and Upgrades

The system is not very fun to use, but it does work. There are some things that Workday could...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I would not buy the system myself. It is not intuitive. I didn't purchase it. Our HR people did, but...

Sep 2020
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Manager

Service and Support

We have to contact our HR for ongoing support, and that is awful. I wouldn't say that the problem is...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Workday charges us for some new things but not for every little thing that we want to do in the...

Sep 2020
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Manager

Functionality and Upgrades

I like that we are all on the same version because the system is cloud based. I like that we can...

Sep 2020
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Manager

Service and Support

We have a customer success manager who we meet with, and we have an annual meeting as well. I don't...

Sep 2020
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Manager

Functionality and Upgrades

There are areas of improvement when it comes to the user experience, and some things are more...

Sep 2020
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Manager

Relationship

Workday's executives seem to be very involved. I usually connect with the people that work for...

Sep 2020
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Manager

Functionality and Upgrades

We are very satisfied with the product and what it has to offer. As long as we capitalize on what...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We are a company that supports Workday. It is our business plan to move forward with Workday's...

Sep 2020
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Director

Lessons Learned

I think with Workday, we got what we paid for in terms of the system being configurable but not...

Aug 2020
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Director

Lessons Learned

Workday is not the strongest with talent acquisition. The reason I say that is we had to invest...

Aug 2020
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Director

Relationship

Workday could improve the services side of things. I think the lack of partnering with our...

Aug 2020
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Director

Functionality and Upgrades

I would buy Workday's system again. I don’t regret getting it. The ease of use for end-users is...

Aug 2020
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Director

Service and Support

During COVID-19, Workday donated a bunch of supplies to us, like face masks and shields. They did...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

So far, we can make the product do whatever we need it to do. The flexibility to customize it to...

Aug 2020
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Analyst/Coordinator

Implementation and Training

Training is a weak spot of Workday. It is very expensive and difficult for us to get to any of the...

Aug 2020
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Manager

Service and Support

I have been working with Workday for several years. I am extremely impressed with them from an...

Jun 2020
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Manager

Service and Support

Workday’s support does apply to the COVID-19 crisis, although I haven’t had to tap into their...

Jun 2020
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Manager

Future Outlook

I think our satisfaction will be consistent in a year from now. Unless the vendor implements...

Jun 2020
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Manager

Functionality and Upgrades

We use another vendor for a training module perspective, but we still very much use the talent and...

Jun 2020
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VP/Other Executive

Technology

I think Workday is great from an HCM standpoint. I think Workday was the first to get into that...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Workday is able to handle configuration-based complexity on the pay practices. It is almost like...

Jun 2020
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Director

Future Outlook

Workday’s system is absolutely part of our long-term plans. We are adopting a number of new modules.

Apr 2020
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Director

Relationship

From our experience, the vendor doesn’t keep all their promises. In particular, there are big...

Apr 2020
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Director

Functionality and Upgrades

We were not able to adopt the vendor’s timekeeping system. Initially, our organization was supposed...

Apr 2020
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Director

Functionality and Upgrades

The system is set up to be very fluid and easy to use. One of the reasons we went to Workday was...

Mar 2020
(0)
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Director

Functionality and Upgrades

The system is easier to use than our previous system. The difference is like night and day. The...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor's training is extremely pricey. They offer office hours to help us problem solve. I like...

Mar 2020
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Director

Relationship

We engaged a few different consultants from Workday, but there was a steady churn of different...

Mar 2020
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Director

Implementation and Training

During our implementation, it was clear that we were having struggles, but Workday just kind of let...

Mar 2020
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Analyst/Coordinator

Lessons Learned

We had a consultant help us, and that went pretty smoothly. The system works very well. It is...

Mar 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We integrated Workday’s system with our time and attendance and staffing and scheduling solutions....

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would like to see more automation for certain things that we didn’t have to worry about before. We...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

The reports are helpful. The vendor is great at resolving issues with the reports or developing new...

Mar 2020
(0)
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Manager

Service and Support

Things are going well with Workday. We like their support and product. We anticipate that things...

Mar 2020
(0)
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VP/Other Executive

Interfacing and Integration

The full integration is huge. Everything is sitting in one system, and we can track things as they...

Jan 2020
(0)
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VP/Other Executive

Sales and Contracting

The system works great, but when Workday came out, they showed us the product with all the data that...

Jan 2020
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VP/Other Executive

Relationship

Workday’s executive involvement is good. The executives are very invested.

Jan 2020
(0)
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VP/Other Executive

Other Observations & Comments

We didn’t want to put old structures in place that wouldn’t support the tool, so we made some...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We didn’t ever miss a beat with payroll after implementing Workday’s tool. One of the things that...

Jan 2020
(0)
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VP/Other Executive

Relationship

On the services side, Workday has been a great partner. They are very proactive. If we have any...

Jan 2020
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VP/Other Executive

Other Observations & Comments

The quality of Workday’s training varied. I would rate the recruitment side lower than the rest of...

Jan 2020
(0)
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VP/Other Executive

Other Observations & Comments

Workday is not our end-to-end solution for every HR functionality and software need. We are still...

Jan 2020
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