Workday Human Capital Management (Talent Management)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Functionality and Upgrades

Recruiting is our biggest dissatisfier; it is probably the newest part of Workday’s HR suite. The...

Nov 2022
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Director

Implementation and Training

Workday does well with their support cases and their releases. It is amazing how well things work....

Nov 2022
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Director

Technology

I like that leaders have one place to go in the product where they can see what they need to see. I...

Nov 2022
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CIO

Implementation and Training

We did purchase a significant number of credits for Workday’s training, and we ran people through...

Nov 2022
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CIO

Technology

The product is limited somewhat in its mobile capability, and that capability isn't on par with the...

Nov 2022
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CIO

Future Outlook

Workday came out with Workday Extend, and that platform will patch a lot of the holes. That product...

Nov 2022
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CIO

ROI / Cost (care and feeding)

Workday has this FSE mod that they charge for in every module. I don't know that Workday throws a...

Nov 2022
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CIO

Service and Support

I don't even know whether a phone support team exists. I have never used that kind of support. We do...

Nov 2022
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CIO

Relationship

Workday has invited us to a forum, and that has been good. The vendor is involved and listens. I get...

Nov 2022
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VP/Other Executive

Relationship

When we went out to find certain extra elements and decided not to go with Workday, our importance...

Nov 2022
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VP/Other Executive

Relationship

Workday’s executives come out and meet with us. The vendor has assigned executives to us, and they...

Oct 2022
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VP/Other Executive

Relationship

The vendor does a really good job of listening to their customers, and I hope they continue to do...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We are optimistic about the future of Workday Human Capital Management. We have no plans to change,...

Oct 2022
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VP/Other Executive

Relationship

Workday keeps their promises, but we have had trouble working out the timing of what they say they...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does not nickel-and-dime. I have seen vendors that nickel-and-dime, and Workday does not...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Workday is usually very good at giving us warning about what is coming in upgrades, but this last...

Oct 2022
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VP/Other Executive

Implementation and Training

Workday’s training has developed so much, and it is wonderful. We require all of our employees that...

Oct 2022
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CFO

Functionality and Upgrades

I like the product's ease of use. It is easy to deploy the product to our end users. There are not a...

Sep 2022
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CFO

Functionality and Upgrades

The vendor could probably improve on the reporting piece by making it a little easier and more...

Sep 2022
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CFO

Relationship

Workday is responsive when we have requests. When we get updates, we see things that we and other...

Sep 2022
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CFO

Relationship

During our go-live, we received proactive phone calls from the vendor. However, I think that that...

Sep 2022
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CFO

Service and Support

We received some inconsistent resources from Workday for a while, but now, their resources are...

Sep 2022
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CFO

Technology

The supply-chain part of the product is still being developed. The financial management part of the...

Sep 2022
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Analyst/Coordinator

Service and Support

In terms of the support for the implementation, Workday provided the people we used, and those...

Sep 2022
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Analyst/Coordinator

Lessons Learned

Workday’s training is amazing. However, the cost is prohibitive and may be a bit more expensive for...

Sep 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

One of the reasons we selected Workday was the HCM version of their software. HCM is Workday's...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Workday could do more progressive things with automation.

Sep 2022
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VP/Other Executive

Relationship

Workday swaps out our vendor executives often, and that can be frustrating.

Sep 2022
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Manager

Functionality and Upgrades

Workday's system is extremely nonintuitive. Workday just upgraded the system to the newest version,...

Sep 2022
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VP/Other Executive

Relationship

Workday is a very good partner. They want customers to be successful with the product, and that is important....

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Workday's system is very complex and expensive. The vendor doesn't implement their system. We had to...

Aug 2022
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VP/Other Executive

Relationship

Workday is a good vendor to work with. We have talked to their senior leaders, and those people have...

Aug 2022
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Director

Functionality and Upgrades

We use an additional job feature in the Workday system to do performance appraisals, and there could...

Aug 2022
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Director

ROI / Cost (care and feeding)

There is no way we could have done what we have done in the last several years without Workday's...

Aug 2022
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CIO

Functionality and Upgrades

Overall, the solution has been a pretty good product, but it could be better. The product is a...

Jul 2022
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CIO

ROI / Cost (care and feeding)

Workday is pretty good about avoiding charging us for every little thing. The product is expensive,...

Jul 2022
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CIO

Relationship

The vendor is a good company to work with. The vendor executives are really good to work with. We...

Jul 2022
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CIO

Functionality and Upgrades

The product is uniform. It is pretty easy to use. It is all menu driven. It is better than the old...

Jul 2022
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Manager

Relationship

Keeping promises on the talent management side is a challenge for Workday because their HR...

Jul 2022
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Manager

ROI / Cost (care and feeding)

On the training side of the house, the vendor continually asks us to pay up. I would like to get the...

Jul 2022
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Manager

Relationship

If we need a break fix, we open up a case. But if we want to see a new functionality, Workday calls...

Jul 2022
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Manager

Implementation and Training

The vendor tries to do training with next-level series and advanced classes. But one big shift we...

Jul 2022
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CIO

Other Observations & Comments

We would like to see the vendor develop a time and attendance solution for healthcare.

Jul 2022
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CIO

Functionality and Upgrades

The solution is comprehensive. It doesn't need a lot of third-party applications to work, even...

Jul 2022
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Director

Service and Support

Workday has easy configurability. They are constantly up-to-date and pushing out new products and...

Mar 2022
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Director

Implementation and Training

Workday has a unique implementation strategy. Workday can directly come in and do the implementation...

Mar 2022
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Director

Functionality and Upgrades

The system's overall performance has been good. The system works well for our organization, and we...

Mar 2022
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Director

Functionality and Upgrades

Workday has an opportunity to improve the reporting functionality, which can be very challenging for...

Mar 2022
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Director

Implementation and Training

Workday doesn’t offer training for their products. If we wanted to train our whole team to...

Mar 2022
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Director

Service and Support

Workday’s support is great. The vendor is proactive and sends out information when something is...

Mar 2022
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Director

ROI / Cost (care and feeding)

Workday charges for everything, and that has been getting worse over the last few years. Workday...

Mar 2022
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VP/Other Executive

Implementation and Training

The Workday payroll project has gone smoothly. Once users are trained, the software is easy to use....

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Workday’s sweet spot has been HR and payroll. The supply chain is developed in terms of...

Feb 2022
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VP/Other Executive

Sales and Contracting

Workday does a good job of delivering new technology, but we still have some road map items out with...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

The Workday human capital management product is extremely usable. We purchased the product for its...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Workday's system is still developing in some areas. For example, the recruiting functionality does...

Feb 2022
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CIO

Functionality and Upgrades

There are times that we have employees leave or change roles, and Workday's system is on top of...

Jan 2022
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CIO

Functionality and Upgrades

The data quality in Workday's system is excellent. Because of governance, the system has enforced...

Jan 2022
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CIO

Functionality and Upgrades

Each employee can create dashboards in Workday's system. However, I would love to see the process be...

Jan 2022
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VP/Other Executive

Technology

The solution's HR piece hasn't gone down. It is stable. Connecting our ERP and finance areas to our...

Jan 2022
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