Workday Human Capital Management (Talent Management) Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Relationship

Workday sends out a lot of communications related to downtime and maintenance.

Nov 2023
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Analyst/Coordinator

Value

Workday is very expensive. There is too much hype about them; they say they can do everything, but...

Nov 2023
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Director

Culture, Relationship

Workday has streamlined a lot of the work overall. But the shared service model that we implemented...

Nov 2023
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CIO

Relationship

We would tell people considering a talent management solution that the technology stack isn't going...

Nov 2023
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CIO

Product

The primary integration difference with Workday is that we don't just solely need to integrate with...

Nov 2023
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CIO

Product

When it comes to just HR operations, the feedback I receive from Workday works really well. But when...

Nov 2023
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CIO

Relationship, Product

We wish Workday had more in terms of performance management to make the process simpler and easier....

Nov 2023
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CIO

Relationship

Workday is a bit smaller of an organization, so the connections and relationships are a bit more direct....

Nov 2023
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CIO

Loyalty

We are looking to do some things to enhance talent and onboarding over the next year. We are hoping...

Nov 2023
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Manager

Product

The learning module is a little underdeveloped, but it is getting better. Some pieces of the...

Oct 2023
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Manager

Operations, Product

The ease of use could be better. It feels like the product needs a once-over by end users before it...

Oct 2023
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Manager

Operations

Workday offers a great catalog of really good training.

Sep 2023
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Manager

Loyalty, Product

I haven't seen a ton of new stuff coming out from Workday, but I know they are adding new feature...

Sep 2023
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Manager

Culture, Relationship

Workday needs to work on giving us more answers. If they don't understand what we are trying to do,...

Sep 2023
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Manager

Relationship

Workday’s quality of ongoing phone and web support is not super strong. We would like more answers....

Sep 2023
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VP/Other Executive

Operations

Workday has transformed HR. We mapped every process the way it was, took a step back, and designed...

Sep 2023
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VP/Other Executive

Relationship

We can call the higher-ups, and they get us to the right people. We have a good relationship. I have...

Sep 2023
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VP/Other Executive

Culture, Operations, Value

Workday was very disciplined about the implementation. They weren't shy about telling us that they...

Sep 2023
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VP/Other Executive

Product

All the releases have been seamless. We really haven't had any big problems with the releases. That...

Sep 2023
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Manager

Loyalty

It is clear that Workday products are best-in-class software. We have gotten some other software...

Sep 2023
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Manager

Relationship

We have a ticket open right now with Workday that has been open for a while, and I am struggling to...

Sep 2023
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VP/Other Executive

Loyalty, Relationship, Product

I only have great things to say about Workday. One thing that I really like about Workday is that...

Sep 2023
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Manager

Operations, Product, Value

I wouldn't buy Workday Human Capital Management again because it really isn't user friendly. Even...

Aug 2023
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Director

Product

I like that everything is integrated in the product; things from the applicant tracking system...

Aug 2023
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Director

Product

The product’s recruitment piece is not as strong as some others; it is very clunky for hiring...

Aug 2023
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VP/Other Executive

Product

Workday started with the perception that finance is finance, and they are finally recognizing that...

Aug 2023
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VP/Other Executive

Product

We have done a few upgrades since we went live, and I think we have maybe had one issue that we have...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

There are a few things, like optical scanning of invoices, that we are still not doing in Workday's...

Aug 2023
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VP/Other Executive

Relationship

It is hard to know what Workday is working on. We have what we have and are focused on it, but...

Aug 2023
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VP/Other Executive

Relationship

Workday has created an advisory council for healthcare, so we get to sit at the table on a regular...

Aug 2023
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VP/Other Executive

Product

In regard to our ability to pull data out of Workday's system to create analysis, we can turn around...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

I think we are going to hit some stumbling blocks as we take the product into a new market with...

Aug 2023
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VP/Other Executive

Product

The tool set itself is great. A big part of the challenge that companies face is truly leveraging...

Jul 2023
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Director

Product

Workday’s biggest strength is how quickly the product can be configured. The functional teams can...

Jul 2023
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Director

Relationship

I get notifications from Workday, and I have connections to all levels of their organization.

Jul 2023
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Analyst/Coordinator

Relationship

Workday can be a little reticent about making promises until they are sure they can keep them. They...

Jul 2023
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Analyst/Coordinator

Product

Workday's product is always growing. There is always room for improvement, but I think Workday is...

Jul 2023
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Analyst/Coordinator

Value

Workday has a fairly pricey product, but I think we do get our money's worth, and I think our...

Jul 2023
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VP/Other Executive

Operations, Product

My experience with the Workday system as a user has been very good. It is a nice, menu-driven system...

Jul 2023
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VP/Other Executive

Loyalty

We have deployed the Workday solution, and we will be unified in the near future across our...

Jul 2023
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Director

Product

We have seen outcomes from the product with our diversity strategy and from the vendor's pre-built...

Jul 2023
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Director

Product, Value

If I were to recommend the product to someone, I would tell them that the system's functionality and...

Jul 2023
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Director

Product

We have brainstormed a few things that it should be pretty simple for the vendor to fix in the...

Jul 2023
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Director

Product

Workday's system is very reliable and stable. The system far exceeds our previous human-capital...

Jul 2023
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Director

Relationship

With Workday's ticketing system, the vendor always responds very quickly. We might not get an...

Jul 2023
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Director

Value

We are trying to get the best bang for our buck with Workday, and we have been pretty successful....

Jul 2023
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CIO

Product

Workday’s upgrades are seamless. The notes are crisp, and the processes are very disciplined.

Jun 2023
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Director

Relationship

Workday has a high commitment for human capital management because that is where they started. They...

Jun 2023
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Director

Culture, Relationship

The vendor has a very busy presales organization. When we need a presales consultant to do demos of...

Jun 2023
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Director

Value

The vendor's prices are high. We pay a lot if we want an extra tenant beyond the normal tenants that...

Jun 2023
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Director

Loyalty

We moved off of our old system in favor of Workday's system. Our strategy was to go to a unified...

Jun 2023
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Director

Product

One thing that is useful about Workday Human Capital Management is that there is a foundation. When...

May 2023
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Director

Product

Workday Human Capital Management is very intuitive. The vendor has streamlined the inbox and...

May 2023
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Director

Product

Some of the great functions in Workday Human Capital Management are not available on mobile yet, and...

May 2023
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COO

Relationship, Relationship

Overall, Workday’s support is good except when we have something very specific and unique to our...

Apr 2023
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CIO

Loyalty

Our HR and finance tools were on two different platforms, so bringing those two functional areas...

Mar 2023
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CIO

Operations

Workday keeps their promises, but they farm out their implementation services. We had a company that...

Feb 2023
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CIO

Product

There are parts of the application that are clunky. In certain areas, the application is not very...

Feb 2023
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CIO

Loyalty

We are definitely keeping Workday around. We have no desire to change. We have a significant investment....

Feb 2023
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CIO

Relationship

After our previous representative left, we haven't heard a word from anybody. Nobody has called, and...

Feb 2023
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CIO

Product

We are in really good shape now. The base system has all been fixed. We are past the stabilization...

Feb 2023
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CEO/President

Operations, Product

Workday Human Capital Management is easy to use because it has a strong user interface. Because...

Feb 2023
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CEO/President

Relationship

On a personal level, it is easy and beneficial to see everyone's progress as employees using the...

Feb 2023
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CEO/President

Operations, Product

The process of doing check-ins with employees is good, but with how we have things set up, the...

Feb 2023
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CFO

Operations

Our initial training on Workday's system could have been done a little better. Maybe we could have...

Jan 2023
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CFO

Product

Sometimes things in Workday's system don't work well for us because we aren't willing to change to...

Jan 2023
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CFO

Product

One of the big things that I like about Workday's system is that it has the ability to integrate...

Jan 2023
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CFO

Loyalty, Product

We wish that Workday had a robust scheduling component that would work for healthcare scheduling and...

Jan 2023
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CFO

Product

Some of the new features that Workday comes out with are applicable to us and useful for us, and...

Jan 2023
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CFO

Loyalty

We went with Workday's system because we really just needed to make an investment in a platform to...

Jan 2023
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CFO

Relationship

Working with Workday has been really good and smooth, and we get really quick resolutions. The...

Jan 2023
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CFO

Relationship, Operations

All of our implementations with Workday directly have been pretty smooth, and whenever we open...

Jan 2023
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CFO

Value

Workday is not inexpensive. They are fair, but I sometimes question the cost per user. We have some...

Jan 2023
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CFO

Product, Value

Workday's system has been very positive for us. It helped a great deal during the pandemic, and the...

Jan 2023
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Director

Operations, Product

We can take courses on the Workday platform, but we are not an expert when we are done with the...

Jan 2023
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Director

Product

If we were using Workday’s other products, we would probably see a bigger impact with integration....

Jan 2023
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Director

Value

My recommendation of Workday Human Capital Management would really depend on what is more important...

Jan 2023
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Director

Product

The interfaces in the Workday platform are generally pretty intuitive, so that is good. The...

Jan 2023
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Director

Loyalty, Product

One thing we have worked with the vendor on is the functionality of the human capital management...

Jan 2023
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Director

Relationship

Workday doesn’t really provide support. We partner with a third-party firm for our Workday support,...

Jan 2023
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Director

Product

We are still new to the Workday platform, so we probably haven’t seen all the advantages we can get...

Jan 2023
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Director

Relationship, Value

Workday is not cheap, and maybe what wasn’t advertised properly or what we didn’t research enough...

Jan 2023
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VP/Other Executive

Relationship

Workday is awesome in their communication. They frequently and proactively tell us about problems...

Jan 2023
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VP/Other Executive

Product

Workday's product is the best software that I have worked with in my many years in this area. The...

Jan 2023
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VP/Other Executive

Operations

When we implement new things from Workday, things come through pretty cleanly. We rarely see issues...

Jan 2023
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VP/Other Executive

Product

Our organization has brought multiple acquisitions into Workday's system, and the product is very...

Jan 2023
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VP/Other Executive

Loyalty, Relationship, Product

Recruiting is one area that Workday is trying to pivot to. The product was set up for more...

Jan 2023
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VP/Other Executive

Relationship, Operations

We have been live with Workday's product for a while now. We looked at how many tickets we have had...

Jan 2023
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VP/Other Executive

Culture, Value

In general, Workday does a good job of avoiding charging us for every little thing, but we don’t...

Jan 2023
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CEO/President

Product

One thing I have appreciated about the Workday product is that I have access to things like my...

Dec 2022
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CEO/President

Relationship

When I have to post a position in the Workday solution, the process is painful and difficult. I...

Dec 2022
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VP/Other Executive

Operations, Value

I would tell potential Workday customers that if their organization is considered large or global,...

Dec 2022
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VP/Other Executive

Product

There are many things that we would like to explore in the product. For example, we don't have an...

Dec 2022
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VP/Other Executive

Relationship, Product

Overall, our experience with Workday has been great. We have used the product for pretty much...

Dec 2022
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CIO

Culture, Relationship, Product

As we have continued down the road with Workday, we have continued to be impressed. Workday delivers...

Dec 2022
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CIO

Relationship

Workday's support is fantastic. They are incredibly responsive compared to all our other vendors.

Dec 2022
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