Workday Human Capital Management (Talent Management)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
Workday's system is very complex and expensive. The vendor doesn't implement their system. We had to...
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Relationship
Workday is a good vendor to work with. We have talked to their senior leaders, and those people have...
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Functionality and Upgrades
We use an additional job feature in the Workday system to do performance appraisals, and there could...
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ROI / Cost (care and feeding)
There is no way we could have done what we have done in the last several years without Workday's...
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Functionality and Upgrades
Overall, the solution has been a pretty good product, but it could be better. The product is a...
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ROI / Cost (care and feeding)
Workday is pretty good about avoiding charging us for every little thing. The product is expensive,...
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Relationship
The vendor is a good company to work with. The vendor executives are really good to work with. We...
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Functionality and Upgrades
The product is uniform. It is pretty easy to use. It is all menu driven. It is better than the old...
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Relationship
Keeping promises on the talent management side is a challenge for Workday because their HR...
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ROI / Cost (care and feeding)
On the training side of the house, the vendor continually asks us to pay up. I would like to get the...
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Relationship
If we need a break fix, we open up a case. But if we want to see a new functionality, Workday calls...
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Implementation and Training
The vendor tries to do training with next-level series and advanced classes. But one big shift we...
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Other Observations & Comments
We would like to see the vendor develop a time and attendance solution for healthcare.
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Functionality and Upgrades
The solution is comprehensive. It doesn't need a lot of third-party applications to work, even...
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Service and Support
Workday has easy configurability. They are constantly up-to-date and pushing out new products and...
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Implementation and Training
Workday has a unique implementation strategy. Workday can directly come in and do the implementation...
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Functionality and Upgrades
The system's overall performance has been good. The system works well for our organization, and we...
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Functionality and Upgrades
Workday has an opportunity to improve the reporting functionality, which can be very challenging for...
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Implementation and Training
Workday doesn’t offer training for their products. If we wanted to train our whole team to...
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Service and Support
Workday’s support is great. The vendor is proactive and sends out information when something is...
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ROI / Cost (care and feeding)
Workday charges for everything, and that has been getting worse over the last few years. Workday...
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Implementation and Training
The Workday payroll project has gone smoothly. Once users are trained, the software is easy to use....
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Functionality and Upgrades
Workday’s sweet spot has been HR and payroll. The supply chain is developed in terms of...
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Sales and Contracting
Workday does a good job of delivering new technology, but we still have some road map items out with...
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Functionality and Upgrades
The Workday human capital management product is extremely usable. We purchased the product for its...
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Functionality and Upgrades
Workday's system is still developing in some areas. For example, the recruiting functionality does...
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Functionality and Upgrades
There are times that we have employees leave or change roles, and Workday's system is on top of...
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Functionality and Upgrades
The data quality in Workday's system is excellent. Because of governance, the system has enforced...
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Functionality and Upgrades
Each employee can create dashboards in Workday's system. However, I would love to see the process be...
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Technology
The solution's HR piece hasn't gone down. It is stable. Connecting our ERP and finance areas to our...
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ROI / Cost (care and feeding)
Workday's solution is an expensive product. But by replacing our previous system with Workday, we...
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ROI / Cost (care and feeding)
Having Workday's software during COVID-19 has made all of us feel good about having the platform....
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Service and Support
Workday posts a lot of things on their website proactively. That is one way of communicating. If...
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ROI / Cost (care and feeding)
Workday is pretty good about listening to what people want. They have also been good about telling...
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Functionality and Upgrades
The functionality is extremely robust. Human capital management is really Workday's bread and...
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Functionality and Upgrades
The talent side is really great. It does online classes, blended classes, and in-person sign-ups,...
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Functionality and Upgrades
We can't automatically enroll people into mandatory compliance training. The same thing is true for...
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Relationship
I can easily say Workday is the best vendor I have worked with, and I have worked with a lot of...
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ROI / Cost (care and feeding)
Workday does a good job of avoiding nickel-and-diming. Their sales team is extremely tactful. They...
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Functionality and Upgrades
In the Workday system, the hiring manager can post a position, and the recruiters can help collect...
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Functionality and Upgrades
With the COVID-19 pandemic, we had to change a lot of our onboarding and training. Workday's...
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Functionality and Upgrades
There are a few groups using Workday's talent management piece. For people from outside of the...
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Relationship
Workday is always developing and enhancing the product. They are there to make a sale, and they do...
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ROI / Cost (care and feeding)
During the pandemic and all the things we had to go through, it was very important that we had...
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Functionality and Upgrades
Things have been going really well with Workday's system. The business process framework in...
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Service and Support
Workday is very thoughtful about what configuration options they allow because they have to think...
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Service and Support
Workday’s web support is great. When I put a ticket in, there is a priority rating, so if it is an...
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Functionality and Upgrades
The reason that I didn't score the system higher for whether the functionality meets all of our...
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Implementation and Training
Workday avoids nickel-and-diming except in the area of training.
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Relationship
With every implementation, we have challenges. I came to the organization halfway through the...
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ROI / Cost (care and feeding)
We just engaged with Workday's expert-assist group, and it is pretty expensive. I was able to...
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Functionality and Upgrades
There was some functionality that wasn’t available to us when we implemented the Workday system,...
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Lessons Learned
The main thing I would tell somebody about implementing the Workday system is to make sure they have...
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Functionality and Upgrades
There are some things that Workday doesn't do well, and there are some ways that we try to do things...
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ROI / Cost (care and feeding)
Workday's charging model is essentially an annual report based on the number of people that we have....
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Functionality and Upgrades
I am a fan of the Workday system. There are some people in our organization who aren't big fans,...
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Service and Support
Our Workday account manager is very responsive, but there are some leaders and staff members who...
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Service and Support
We asked some pointed questions in a meeting that we had with Workday, and the knowledge of the...
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Service and Support
Workday's people will listen to me when I bring up concerns. Having said that, I was kind of shocked...
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Service and Support
When we go to the Workday community, the vendor provides an opportunity to brainstorm, but they...
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Functionality and Upgrades
We went from several systems to one, so the transparency and visibility into our data is our number...
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Functionality and Upgrades
We really like the autonomy. The product gives users the ability to do things themselves, so we...
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Other Observations & Comments
We came from a system with objects, tables, and pages, and those don't exist in the Workday system,...
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Implementation and Training
We would like Workday to give us more information on what is changing in the releases, and we would...
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Future Outlook
There are some things that I absolutely love about the Workday system, and there are some things...
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ROI / Cost (care and feeding)
The Workday product has been a huge win because we used to use spreadsheets for succession planning,...
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Functionality and Upgrades
The product is easy to use. I can go to a dashboard and see how many open positions I have in my...
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Other Observations & Comments
As Workday develops new things, we hope the system is everything we need. We are going to be doing a...
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Functionality and Upgrades
The Workday system has been really fun. I have been able to see its use in our facility for...
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Other Observations & Comments
We used another vendor for our implementation of the Workday system. Workday is talking about...
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Functionality and Upgrades
For our nursing staff, I would rate Workday's system lower for the ease of use because not everybody...
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ROI / Cost (care and feeding)
There aren't a lot of add-in charges with Workday. There is only one add-on that we have really had....
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ROI / Cost (care and feeding)
We are paying and hiring employees, and we are getting goods to areas we need to. So we are getting...
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Implementation and Training
With a full-scale implementation like the one we had, I would have expected high-impact issues, and...
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Service and Support
We log all support cases online. The system is easy to use and very slick. The support people are...
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Relationship
The vendor is great. I have actually worked with them before. Their people are good. I like them a...
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Functionality and Upgrades
This product is the best solution out there. It is at the top of the heap. The key thing for...
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Implementation and Training
We were pretty amazed by how we were able to do the go-live through the pandemic. Everything was...
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Implementation and Training
We are learning that working with Workday's system is a long journey. We don't just flip a switch...
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ROI / Cost (care and feeding)
Workday doesn't nickel-and-dime us. Everything is built into our overall subscription fee.
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Functionality and Upgrades
Our managers need to populate a lot of fields in Workday's system and to check things a certain way....
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ROI / Cost (care and feeding)
We have had success with the system, and it works well for us. I am not aware of any global issues...
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Other Observations & Comments
My satisfaction may be due to my knowledge and use of the product. I have had only a few issues. The...
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Service and Support
The vendor's support is amazing. The vendor reaches out to me and tells me when some of my...
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Implementation and Training
My initial training was a long time ago, and the vendor charges us for training. Our training is...
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Functionality and Upgrades
With the right combination of security, we can give people access to specific information, and that...
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Functionality and Upgrades
Due to the changes that came in the last upgrade, there is a lot more clarity on the home screen....
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ROI / Cost (care and feeding)
Workday has an exceptional customer support site, and we aren't charged for that. I can get a lot of...
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Relationship
Workday quickly started developing a place where people who needed to develop COVID-19 tracking...
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Relationship
Workday keeps the system vibrant and up to date. There is always something new. When I have to go...
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Functionality and Upgrades
Workday offers the opportunity to build a custom object off the worker, job, or a number of...
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Relationship
We had to replace some of the people that Workday sent to train us. We got to where we needed to be,...
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Service and Support
We have established a relationship with a third party to assist us in some ways with support beyond...
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Functionality and Upgrades
The organization made the decision to consolidate all of the payroll functions under Workday, and...
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Functionality and Upgrades
I love the solution's simplicity. Its user interface is easy to work with. Its basic and essential...
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Functionality and Upgrades
The solution's performance tools could be more developed so that they could guide a leader through...
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