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Workday Human Capital Management (Talent Management) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

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User Commentary

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VP/Other Executive

Workday has evolved with us and evolved with the industry. We're adopting newer features, including...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Workday Human Capital Management helps employees build better profiles of their skills and...

Comment Tone Positive
Pillars Product
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Director

Workday offers quite a bit of training. That includes instructor-led training, both in person and...

Comment Tone Positive
Pillars Operations
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Director

Workday has very good service and support. The account management structure has been a real...

Comment Tone Positive
Pillars Relationship
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Director

Workday stands out from their competitors because of three things. First, the quality of their...

Comment Tone Positive
Pillars Relationship
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Director

Workday is always having to compete with best-of-breed vendors in specific areas where it's...

Comment Tone Negative
Pillars Relationship, Product
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Director

Workday is expensive, and the Flex Credits model isn't helping. The vendor needs to lower their...

Comment Tone Negative
Pillars Value
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Director

Workday has introduced a new approach to fees called Flex Credits. Those fees are in addition to our...

Comment Tone Negative
Pillars Culture, Value
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Director

We're not thrilled with Workday’s onboarding functionality. They have released new onboarding...

Comment Tone Negative
Pillars Loyalty
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Director

An area that Workday could improve is Workday Skills Cloud, which we're currently implementing along...

Comment Tone Negative
Pillars Product
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Director

Workday is a leader in human resources technology. The user interface has improved over time as...

Comment Tone Positive
Pillars Loyalty
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Director

Workday Human Capital Management provides broad-based functionality for all of our HR team's needs....

Comment Tone Positive
Pillars Relationship, Product
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CIO

Workday has a very different model based on each organization's size. I think that a larger...

Comment Tone Negative
Pillars Culture, Relationship
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CIO

Workday is not as good as Epic is when it comes to training. I have the biggest beef with Workday...

Comment Tone Negative
Pillars Operations
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CIO

Workday's solution makes our process a lot more streamlined end to end, especially compared to our...

Comment Tone Positive
Pillars Product, Value
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Manager

Workday has deviated from the customer service management model. We have a customer success manager,...

Comment Tone Negative
Pillars Culture, Relationship
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Manager

The message I would give Workday is that the split-out approach and the super focus on upsells...

Comment Tone Negative
Pillars Loyalty
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Manager

Workday Human Capital Management was really transformative when we first went live on it. There were...

Comment Tone Positive
Pillars Loyalty, Product
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VP/Other Executive

When it comes to solution capabilities, we had some supplemental applications that we had to plug in...

Comment Tone Positive
Pillars Loyalty, Product
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VP/Other Executive

Given what's happening with AI, all the SaaS vendors, Workday included, must pay a lot of attention...

Comment Tone Positive
Pillars Value
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VP/Other Executive

When it comes to Epic building an ERP solution, after investing so much money into Workday, I'd like...

Comment Tone Negative
Pillars Loyalty
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VP/Other Executive

Technically, Workday’s training program is great. They train everyone on the various modules we need....

Comment Tone Positive
Pillars Operations
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VP/Other Executive

When it comes to Workday being fair with their charges, I'm a hard negotiator, so I've negotiated a...

Comment Tone Positive
Pillars Culture, Value
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VP/Other Executive

Workday was a great partner when we implemented the solution. They were engaged. Workday is a...

Comment Tone Positive
Pillars Relationship, Operations
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CFO

Workday responds to us. I don't know that we've gotten all the changes that we would have liked to...

Comment Tone Positive
Pillars Relationship
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CFO

We came from a self-strung-together system of HR products. The flow of Workday's solution and the...

Comment Tone Positive
Pillars Product
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CFO

We didn't spend a lot of time with Workday in the early days. We worked with the implementation...

Comment Tone Negative
Pillars Operations
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CFO

The solution is good, and we've smoothed out a lot of issues, but there's a lot of value that we...

Comment Tone Negative
Pillars Loyalty, Product, Value
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Director

There are many tasks available on the mobile version. It is very good and helps drive engagement...

Comment Tone Positive
Pillars Product
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Director

My implementation partner and I have regular calls to talk. If I have a question, I call them.

Comment Tone Positive
Pillars Operations
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Director

Workday has been pretty much exceeding my expectations. There are a couple of things, but we expect...

Comment Tone Negative
Pillars Culture
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Manager

The solution has just been great for us since we got it up and running. Having employees be able to...

Comment Tone Positive
Pillars Loyalty, Product, Value
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VP/Other Executive

Whenever we have a big problem, we want it fixed immediately. There have been instances when that...

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

For ideal training, I would prefer more on-site training from Workday. That may be a personal...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

Workday Human Capital Management is an expensive product, but we have gotten a lot out of it. It...

Comment Tone Negative
Pillars Value
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VP/Other Executive

We have good people from Workday. They have done a good job reaching out to us, and even their...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

With the new areas we are working in, it would be nice to see an AI product from Workday for the...

Comment Tone Negative
Pillars Loyalty
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VP/Other Executive

Workday is innovative. They are introducing a solid product line, and they have a good, strategic...

Comment Tone Positive
Pillars Loyalty
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Analyst/Coordinator

With training, there was just so much to absorb so quickly, so longer training periods might be better....

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

The updates for the solution are really smooth. They happen on weekends, and then on Monday morning,...

Comment Tone Positive
Pillars Operations, Product
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Analyst/Coordinator

When it comes to support, things take a little longer than I think they should. We do everything...

Comment Tone Negative
Pillars Relationship
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VP/Other Executive

Workday absolutely keeps their promises. We have a very close relationship with them. We have built...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

I wasn't here when we implemented Workday Human Capital Management, but the team member who did the...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

The training from Workday has been excellent. We recognize that Workday has a lot of development...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

Workday Human Capital Management is relatively intuitive. We don't have to do much training or put...

Comment Tone Positive
Pillars Operations, Product
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VP/Other Executive

There are some experiences where we would prefer an augmented UI in Workday Human Capital...

Comment Tone Negative
Pillars Product
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VP/Other Executive

We are so complex and often have to build things to support whatever we need to do in Workday Human...

Comment Tone Positive
Pillars Product
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VP/Other Executive

Workday is moving extremely fast, and I don't think there is a solution that is better than this...

Comment Tone Positive
Pillars Loyalty, Relationship
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Analyst/Coordinator

Workday Human Capital Management covers a lot, but I mainly use the learning component. That piece...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

I don’t think the person from Workday we worked with for the implementation was fully familiar with...

Comment Tone Positive
Pillars Operations
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Analyst/Coordinator

Unless we pay a lot for it, we don’t really get formal Workday training. Our training basically...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

Workday provides system releases and lets us know months in advance what those updates will include.

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

We recently moved to Workday Human Capital Management, and it has been a huge change. We switched to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Workday's support system is difficult to use. Their web-based community makes it hard to find what...

Comment Tone Negative
Pillars Relationship
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Manager

Workday doesn't necessarily do the implementation. We usually use a third-party partner. Workday...

Comment Tone Negative
Pillars Operations
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Manager

The system has our reporting bridges, so it shows our organization and talks to other systems too....

Comment Tone Positive
Pillars Product
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VP/Other Executive

I’m sure there is something that is a little hinky with Workday Human Capital Management, but it is...

Comment Tone Positive
Pillars Product
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VP/Other Executive

Workday is coming out with some cool things. We don’t have everything yet. There is going to be more...

Comment Tone Positive
Pillars Loyalty, Value
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VP/Other Executive

With Workday Human Capital Management, our number-one goal is to pay people accurately, and we did...

Comment Tone Positive
Pillars Operations, Value
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VP/Other Executive

Workday is pretty responsive when we have a case or something opened. I did have a leadership person...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

I don't think Workday broke a promise. If anything went a little left, they helped us get it back on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

With Workday, we selected some people and moved some people out whenever they weren't great. In the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The strength of Workday Human Capital Management is that everything is consolidated in one place....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

One of the complaints about Workday Human Capital Management is that there is a lot of clicking, so...

Comment Tone Negative
Pillars Product
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VP/Other Executive

Workday doesn't really do training. They have no materials because they say the product changes too...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

Having everything in one place in Workday's system is really good from a reporting and...

Comment Tone Positive
Pillars Loyalty, Product, Value
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VP/Other Executive

Workday’s customer support is really good. We meet with Workday all the time. They are very...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Workday gives us all the AI features and doesn’t charge us for them, but sometimes we think...

Comment Tone Negative
Pillars Value
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VP/Other Executive

Workday is pretty up front about when we do our licensing, so we know what we are getting into....

Comment Tone Positive
Pillars Culture
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VP/Other Executive

Workday has a really quality product. I think it is really up to the organization to figure out how...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Product
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VP/Other Executive

There were changes in the last year at Workday, and we have struggled a little with some of...

Comment Tone Negative
Pillars Relationship
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