Workday Human Capital Management (Talent Management) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
With training, there was just so much to absorb so quickly, so longer training periods might be better....
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Operations, Product
The updates for the solution are really smooth. They happen on weekends, and then on Monday morning,...
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Relationship
When it comes to support, things take a little longer than I think they should. We do everything...
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Relationship
Workday absolutely keeps their promises. We have a very close relationship with them. We have built...
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Relationship, Operations
I wasn't here when we implemented Workday Human Capital Management, but the team member who did the...
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Operations
The training from Workday has been excellent. We recognize that Workday has a lot of development...
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Operations, Product
Workday Human Capital Management is relatively intuitive. We don't have to do much training or put...
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Product
There are some experiences where we would prefer an augmented UI in Workday Human Capital...
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Product
We are so complex and often have to build things to support whatever we need to do in Workday Human...
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Loyalty, Relationship
Workday is moving extremely fast, and I don't think there is a solution that is better than this...
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Product
Workday Human Capital Management covers a lot, but I mainly use the learning component. That piece...
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Operations
I don’t think the person from Workday we worked with for the implementation was fully familiar with...
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Operations
Unless we pay a lot for it, we don’t really get formal Workday training. Our training basically...
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Relationship
Workday provides system releases and lets us know months in advance what those updates will include.
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Loyalty
We recently moved to Workday Human Capital Management, and it has been a huge change. We switched to...
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Relationship
Workday's support system is difficult to use. Their web-based community makes it hard to find what...
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Operations
Workday doesn't necessarily do the implementation. We usually use a third-party partner. Workday...
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Product
The system has our reporting bridges, so it shows our organization and talks to other systems too....
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Product
I’m sure there is something that is a little hinky with Workday Human Capital Management, but it is...
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Loyalty, Value
Workday is coming out with some cool things. We don’t have everything yet. There is going to be more...
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Operations, Value
With Workday Human Capital Management, our number-one goal is to pay people accurately, and we did...
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Relationship
Workday is pretty responsive when we have a case or something opened. I did have a leadership person...
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Relationship
I don't think Workday broke a promise. If anything went a little left, they helped us get it back on...
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Operations
With Workday, we selected some people and moved some people out whenever they weren't great. In the...
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Product
The strength of Workday Human Capital Management is that everything is consolidated in one place....
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Product
One of the complaints about Workday Human Capital Management is that there is a lot of clicking, so...
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Operations
Workday doesn't really do training. They have no materials because they say the product changes too...
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Loyalty, Product, Value
Having everything in one place in Workday's system is really good from a reporting and...
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Relationship
Workday’s customer support is really good. We meet with Workday all the time. They are very...
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Value
Workday gives us all the AI features and doesn’t charge us for them, but sometimes we think...
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Culture
Workday is pretty up front about when we do our licensing, so we know what we are getting into....
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Loyalty, Relationship, Operations, Product
Workday has a really quality product. I think it is really up to the organization to figure out how...
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Relationship
There were changes in the last year at Workday, and we have struggled a little with some of...
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Product
The solution is not intuitive, and it requires lots of job aids to complete functions. The solution...
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Culture, Loyalty, Relationship
Workday will tell us about most things in the system. They go through demos, and they are very...
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Product
Workday's old end-user interface was better. Some of that has to do with the end user though....
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Value
Workday Human Capital Management is expensive. Workday has gotten stricter as they have gotten...
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Relationship, Product
Workday has been really good about production turnovers. Their production turnover of major releases...
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Loyalty, Product
Most organizations are going in the direction of data lakes. We want to keep everything in Workday's...
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Culture, Relationship
I can't think of anything that Workday hasn't kept their promises about. I am sure that there is...
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Loyalty, Operations, Product
There are some gaps with the vendor's learning management product, particularly when it comes to...
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Loyalty
We are looking at labor market intelligence products that integrate with Workday and go beyond what...
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Relationship, Product
We hear a lot of feedback from our users who have trouble navigating and completing transactions in...
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Relationship, Product
We continue to be happy with the quality of Workday's solutions and the fact that they are...
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Product
We have directly suggested that the vendor improve their preboarding and onboarding. The issue is...
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Loyalty, Relationship
We have generally been a very satisfied client, and we have become very committed to Workday in...
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Relationship
We need to make use of the vendor's professional services organization for our projects, and we have...
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Product, Value
We have achieved a lot of efficiency with the system. It has opened us up to process improvements....
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Relationship
As a company, Workday is very solid. The account individuals who we work with are always responsive....
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Product
We are using the product the way it is designed. That means that we are using almost all of the...
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Product
I think there is an opportunity to improve healthcare-specific items, licensure, and credentialing....
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Relationship
Workday isn't super proactive. We do pay for extended support, and they are proactive on that side...
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Relationship
There have been instances where my organization has experienced some issues, and before I could find...
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Relationship
Workday's architecture is really futuristic. We have asked Workday to do a demo for us on their AI...
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Culture
Workday outclasses another of our vendors because Workday does a license review once a year. Workday...
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Relationship
Workday has supported us with directing us to potential consultants and firms that can help us with...
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Relationship
Workday tends to prioritize their features based on their highest-paying customers. Workday doesn't...
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Loyalty
Workday is very cutting-edge in terms of their investments in new technology with an emphasis on the...
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Culture, Operations
Workday doesn't do implementations. I have heard that they might change that because of some...
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Product
Workday's product is for all industries. It isn't really designed for healthcare. It can work for...
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Product
We are pretty stable. The product is fine. There are some functionalities in the system, like its...
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Loyalty, Relationship
We have access to Workday's strategy road maps, and the vendor is positioned to deliver a lot of...
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Culture
Workday's methodology is that when an organization is in a contract, even if they look different or...
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Relationship, Product
There has been a lot of focus, especially recently, on AI and machine learning. There is always an...
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Product
Something that is lacking in this solution is the ACA reporting. We actually use a third party for...
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Relationship
Workday is proactive. When something is going on, we get an alert from the Workday Community, even...
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Relationship, Product
If a manager is terminated or is caught up in a reduction in force, any of their pending tasks go...
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Relationship, Product
There is a bit of an opportunity in the healthcare sector with Workday's focus, especially with...
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Operations
The implementation of Workday's system didn't go as smoothly as other implementations just because...
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Relationship, Product
Some of the end users have some trouble navigating through Workday Human Capital Management and...
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Relationship
I don’t have much involvement with Workday, and I have to reach out through our organization’s...
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Operations, Product
Workday Human Capital Management can be very useful for the most part, but it is really dependent on...
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Relationship, Operations
The vendor is proactive when it comes to upgrades. They tell us everything that is going to happen...
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Operations, Product
I have been using the product for a few years, and I am still learning quite a bit about it. My...
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Relationship
The vendor's support is never very quick. Things usually take them a few days to a week, but they...
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Culture, Value
Workday's system is very expensive to begin with, so I guess Workday doesn't need to charge for...
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Product
We would like to keep solidifying Workday Human Capital Management, and we still need a timekeeping...
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Relationship
Workday does keep promises. They have been really a good partner. We are glad that we have Workday....
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Operations, Product
Our finance and HR people are really happy with Workday Human Capital Management. Our teams felt...
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Loyalty, Relationship, Product
We work with a talent team to recruit for us, and I can go into Workday Human Capital Management to...
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Product
If we want to put an offer out, the compensation review is all done still outside of Workday Human...
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Relationship
Workday’s customer support people respond to everything really well. We haven't had any issues. We...
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Product
Workday Human Capital Management is very user-friendly; I like its look, feel, and flexibility. The...
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Product
How the organizational and structural hierarchy in Workday Human Capital Management works is...
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Operations
Workday actually revamped their training methodology because they got a lot of feedback around...
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Relationship, Product
Workday's talent management piece is fine. In my mind, goals are goals and attainment is attainment....
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Culture, Relationship
Workday was receptive to the changes that we were looking to make to our agreement with them, so we...
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Product
One area that we struggle with in Workday is how licensure is maintained in the certification area...
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Culture, Loyalty, Operations
We got a couple of Workday answers about what the system would and wouldn't do, and I think the...
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Product
Workday Human Capital Management has been fantastic for us. There has been a night-and-day...
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