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Workday Human Capital Management (Talent Management) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
The system is not very fun to use, but it does work. There are some things that Workday could...
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Manager
ROI / Cost (care and feeding)
I would not buy the system myself. It is not intuitive. I didn't purchase it. Our HR people did, but...
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Manager
Service and Support
We have to contact our HR for ongoing support, and that is awful. I wouldn't say that the problem is...
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Manager
ROI / Cost (care and feeding)
Workday charges us for some new things but not for every little thing that we want to do in the...
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Manager
Functionality and Upgrades
I like that we are all on the same version because the system is cloud based. I like that we can...
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Manager
Service and Support
We have a customer success manager who we meet with, and we have an annual meeting as well. I don't...
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Manager
Functionality and Upgrades
There are areas of improvement when it comes to the user experience, and some things are more...
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Manager
Relationship
Workday's executives seem to be very involved. I usually connect with the people that work for...
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Manager
Functionality and Upgrades
We are very satisfied with the product and what it has to offer. As long as we capitalize on what...
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Manager
ROI / Cost (care and feeding)
We are a company that supports Workday. It is our business plan to move forward with Workday's...
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Director
Lessons Learned
I think with Workday, we got what we paid for in terms of the system being configurable but not...
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Director
Lessons Learned
Workday is not the strongest with talent acquisition. The reason I say that is we had to invest...
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Director
Relationship
Workday could improve the services side of things. I think the lack of partnering with our...
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Director
Functionality and Upgrades
I would buy Workday's system again. I don’t regret getting it. The ease of use for end-users is...
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Director
Service and Support
During COVID-19, Workday donated a bunch of supplies to us, like face masks and shields. They did...
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Analyst/Coordinator
Functionality and Upgrades
So far, we can make the product do whatever we need it to do. The flexibility to customize it to...
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Analyst/Coordinator
Implementation and Training
Training is a weak spot of Workday. It is very expensive and difficult for us to get to any of the...
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Manager
Service and Support
I have been working with Workday for several years. I am extremely impressed with them from an...
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Manager
Service and Support
Workday’s support does apply to the COVID-19 crisis, although I haven’t had to tap into their...
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Manager
Future Outlook
I think our satisfaction will be consistent in a year from now. Unless the vendor implements...
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Manager
Functionality and Upgrades
We use another vendor for a training module perspective, but we still very much use the talent and...
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VP/Other Executive
Technology
I think Workday is great from an HCM standpoint. I think Workday was the first to get into that...
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VP/Other Executive
Functionality and Upgrades
Workday is able to handle configuration-based complexity on the pay practices. It is almost like...
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Director
Future Outlook
Workday’s system is absolutely part of our long-term plans. We are adopting a number of new modules.
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Director
Relationship
From our experience, the vendor doesn’t keep all their promises. In particular, there are big...
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Director
Functionality and Upgrades
We were not able to adopt the vendor’s timekeeping system. Initially, our organization was supposed...
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Director
Functionality and Upgrades
The system is set up to be very fluid and easy to use. One of the reasons we went to Workday was...
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Director
Functionality and Upgrades
The system is easier to use than our previous system. The difference is like night and day. The...
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Director
ROI / Cost (care and feeding)
The vendor's training is extremely pricey. They offer office hours to help us problem solve. I like...
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Director
Relationship
We engaged a few different consultants from Workday, but there was a steady churn of different...
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Director
Implementation and Training
During our implementation, it was clear that we were having struggles, but Workday just kind of let...
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Analyst/Coordinator
Lessons Learned
We had a consultant help us, and that went pretty smoothly. The system works very well. It is...
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Analyst/Coordinator
Interfacing and Integration
We integrated Workday’s system with our time and attendance and staffing and scheduling solutions....
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Analyst/Coordinator
Functionality and Upgrades
I would like to see more automation for certain things that we didn’t have to worry about before. We...
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Analyst/Coordinator
Service and Support
The reports are helpful. The vendor is great at resolving issues with the reports or developing new...
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Manager
Service and Support
Things are going well with Workday. We like their support and product. We anticipate that things...
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VP/Other Executive
Interfacing and Integration
The full integration is huge. Everything is sitting in one system, and we can track things as they...
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VP/Other Executive
Sales and Contracting
The system works great, but when Workday came out, they showed us the product with all the data that...
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VP/Other Executive
Relationship
Workday’s executive involvement is good. The executives are very invested.
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VP/Other Executive
Other Observations & Comments
We didn’t want to put old structures in place that wouldn’t support the tool, so we made some...
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VP/Other Executive
Functionality and Upgrades
We didn’t ever miss a beat with payroll after implementing Workday’s tool. One of the things that...
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VP/Other Executive
Relationship
On the services side, Workday has been a great partner. They are very proactive. If we have any...
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VP/Other Executive
Other Observations & Comments
The quality of Workday’s training varied. I would rate the recruitment side lower than the rest of...
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VP/Other Executive
Other Observations & Comments
Workday is not our end-to-end solution for every HR functionality and software need. We are still...
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VP/Other Executive
Service and Support
We partner with Workday when it comes to support, but overall, their support is somewhat difficult....
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VP/Other Executive
Technology
Workday is pretty good about delivering new technology. If they deliver on all the things we want,...
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VP/Other Executive
Interfacing and Integration
Workday’s system is better than the solution we were previously using. It is fully integrated with...
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Director
Other Observations & Comments
The system is pretty close to meeting all of our needs. There are some nuances in healthcare, and...
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Director
Service and Support
Workday is very proactive about their communication. If there is ever any downtime, the vendor is...
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Director
Functionality and Upgrades
Workday doesn’t do implementations. We use an implementation partner to do implementations, and we...
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Director
Interfacing and Integration
Workday’s integration is feeding files to other systems. We would rate the vendor highly in terms of...
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Director
Functionality and Upgrades
The ease of use depends on the end user. Workday claims that anyone who can shop on Amazon can...
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Director
Lessons Learned
The user experience and predictable expenses make the vendor unique. The caveat is that we have to...
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Director
Other Observations & Comments
I would tell the vendor to have their annual conference in the center of the country so that people...
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VP/Other Executive
ROI / Cost (care and feeding)
The Workday system is pretty strong in terms of driving tangible outcomes. We are experiencing ROI....
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VP/Other Executive
Lessons Learned
With one of our implementations, we had an implementation vendor. Workday provided quality...
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VP/Other Executive
Service and Support
Workday’s ongoing support is good. Their user groups are mature. They push learning communities...
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VP/Other Executive
Functionality and Upgrades
Workday’s talent-acquisition module and learning module need development. We actually have a list of...
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VP/Other Executive
ROI / Cost (care and feeding)
We built a case based on HR productivity to pay for Workday’s solution. We found that the solution...
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VP/Other Executive
Lessons Learned
The Workday system is software as a service. So I would tell an organization adopting the system to...
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Manager
Implementation and Training
The training that we pay for is fantastic.
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Manager
Implementation and Training
In implementations that vendors lead, individuals believe that there won’t be any manipulation...
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Manager
Implementation and Training
When people are onboarding, they are too new to understand what they are looking at. Workday has...
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Manager
Functionality and Upgrades
I love the way the solution looks, and the vendor is coming out with a new people experience soon....
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Manager
Functionality and Upgrades
We can create all different kinds of disciplinary actions. When we coach our employees, we don’t...
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Manager
Relationship
Workday’s customer success managers are really good when we reach out to them about something. They...
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Manager
Service and Support
Workday’s customer service model is impeccable. The vendor’s innovation seems to be a leader in the...
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Manager
Functionality and Upgrades
Workday's system meets 90% of our needs, and that is a higher percentage than a lot of systems...
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Manager
Future Outlook
Some of Workday's modules haven't been around very long, and we know and accept that. The system has...
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Manager
Service and Support
No product or vendor will ever have 100% of what providers need, but the majority of the time,...
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Manager
Relationship
Workday has something called the Workday Community, which is really good. A lot of vendors talk...
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Manager
Service and Support
Workday is very proactive. They are trying to be on the cutting edge and are releasing new things...
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Manager
Relationship
In the last year or so, Workday has seen some growth in the healthcare industry. We went from having...
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Manager
Functionality and Upgrades
I think there are a couple of Workday modules, such as those for talent management, performance, and...
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Manager
Service and Support
From a healthcare perspective, we have unique needs that organizations from most other industries...
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Manager
Relationship
We have a dedicated customer support person from Workday. That person is not developing software or...
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Manager
Relationship
The Workday executives are involved in our organization and our success. I haven't personally...
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Manager
Future Outlook
Workday does a great job of announcing new releases. They talk about things, so we know when things...
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Manager
Functionality and Upgrades
Our experience with Workday has been very great. We came from some older systems that we had had for...
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Manager
Service and Support
We have had a really great experience with Workday, including in our dealings with them from a...
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Manager
Functionality and Upgrades
I am a big proponent of Workday's offering. I think the overall product quality is excellent. I...
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Manager
Other Observations & Comments
I think the platform's ease of use depends on the module. Some modules are easier than others. I...
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Director
Functionality and Upgrades
With Workday's system, users are definitely getting a user experience that is similar to any other...
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Director
Implementation and Training
Workday doesn't offer frequent training. They have more niche training that isn't offered regularly....
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