Home chevron icon Security & Privacy chevron icon Security & Privacy chevron icon Healthcare IoT Security

IoT Security Commentary
Filtered view: All

Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Healthcare IoT Security 2023: An Update on Vendor Performance and Deep Adopter Utilization
Healthcare IoT Security 2023:
An Update on Vendor Performance and Deep Adopter Utilization
July 2023
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CIO

Culture

We have been pleased with the sales part of Palo Alto Networks. We haven't gotten too much into the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

We have been quite impressed with what we have seen in the system so far in terms of its tools, its...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Loyalty

We have pretty much thrown our hands up with Palo Alto Networks and are moving on to a different...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Getting a resolution from the vendor is a matter of sending an email to the customer support...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Palo Alto Networks does communicate their road map, but they could communicate more specific...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

We were told last year that the legacy product would continue to be supported, but a few months ago,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

With algorithms, the vendor can categorize and profile devices, but the vendor’s labels are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The vendor has supported us and provided replacement hardware when needed. We used to have them...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The vendor has been very supportive with implementations. There aren’t many with the legacy product,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system's functionality is the same as it was with Zingbox, but the user access is different. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The system's functionality is really good, but some of its setup is a little unique. We have had...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have struggled a lot with the vendor's support. Once our ticket hits someone on the vendor's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It was a challenge for us to do tickets through Zendesk. Some of our tickets went on for months. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system's AI has an issue with internal addresses being categorized as external.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

The vendor promised us something more than a year ago that they still haven't delivered.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

In the past, the vendor had an integration engine in the appliance. Now, they have had to stand up a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The Zingbox product could do better in terms of automatic device profiling. There is still a lot of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

Whether I would buy IoT Security again would really depend on the budget that we would have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Whenever there is a major upgrade, Palo Alto Networks will inform their customers and do a one-hour...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

IoT Security is fairly easy to navigate through. And Palo Alto Networks has provided some...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is still a lot of new stuff coming out that not everyone has their finger on the pulse of. I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes it takes a little time to get ahold of the person we are looking for at the vendor's...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Not long after we got IoT Security and were trained on it, there was a change that changed the look...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Zingbox's stuff goes beyond IoT Security, and Zingbox can give us reporting on computers and network...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor lets us know what is coming down the road and anything that is going on within the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My representative lets me know about changes, and we discuss any instances that we need to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor sent one of their senior technicians on-site to deploy IoT Security for us, and that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Palo Alto Networks did well with their implementation services and with keeping us informed. It has...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

From an end-user perspective, the product was easy and smooth, and the process of filtering searches...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

From an architectural and company perspective, IoT Security doesn’t fit our organization’s desires...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system monitors our IoT devices and alerts us to any issues. So far, our experience with the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We have discussions with Palo Alto Networks, and they are on top of things. However, I haven't...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

Whenever we work with Palo Alto Networks, we work directly with the customer support team that has...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

Palo Alto Networks is very proactive. We get little snippets, media, and news alerts from them every...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Loyalty

I don't think that we will have any sort of negative experience with the vendor's upgrades or design...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product

IoT Security is able to take the things that our staff members are investigating and break them down...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product

IoT Security's dashboard is cluttered. I have to think about it from an engineering standpoint and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship, Product, Product

The vendor made a big leap with the latest version of the software, but they haven't done much in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Loyalty

Palo Alto Networks has different product offerings based on their relationships with different...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The Past, Present, and Future of the Internet of Things
03 December 20    |   Joe VanDeGraaff and Dan Czech
Healthcare IoT security is a high-energy market. We wanted to share what decisions are being made and some surprisingly fast changes KLAS has seen.
Article
KLAS article icon
Shifts in Medical Device Security
22 August 18    |   Dan Czech
As KLAS digs deeper into medical device security, I have been struck by several shifts in the medical device marketplace.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​