A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 82.7
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
Market energy
|
||
|
AGFA HealthCare
Enterprise Imaging XERO Viewer 
|
88.4 |
+4%
|
25
|
B+
|
A-
|
B+
|
A-
|
A-
|
B+
|
||
| |
|
|
|
|
|||||||
|
Visage Imaging
Visage 7
|
87.9 |
+4%
|
16
|
A-
|
A-
|
A-
|
A-
|
B
|
B+
|
||
| |
|
|
|
|
|||||||
|
Merge by Merative
Merge Universal Viewer
|
86.8 |
+3%
|
24
|
B
|
A-
|
B+
|
B+
|
B+
|
B+
|
||
| |
|
|
|
|
|||||||
|
Mach7 Technologies
eUnity
|
83.5 |
+2%
|
16
|
B-
|
B+
|
B+
|
B
|
B-
|
B
|
||
| |
|
|
|
|
|||||||
|
GE HealthCare
Universal Viewer
|
68.8 |
+6%
|
18
|
D+
|
D+
|
C
|
C-
|
C+
|
D
|
||
0.0 |
100.0 |
||||||||||
culture
B+
loyalty
A-
operations
B+
product
A-
relationship
A-
value
B+
87.9
16
culture
A-
loyalty
A-
operations
A-
product
A-
relationship
B
value
B+
culture
B
loyalty
A-
operations
B+
product
B+
relationship
B+
value
B+
83.5
16
culture
B-
loyalty
B+
operations
B+
product
B
relationship
B-
value
B
68.8
18
culture
D+
loyalty
D+
operations
C
product
C-
relationship
C+
value
D
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Visage Imaging
Visage 7
Visage 7
n=14 95%
Would you buy again?
Merge by Merative
Merge Universal Viewer
Merge Universal Viewer
n=21 96%
Keeps all promises?
Visage Imaging
Visage 7
Visage 7
n=14 95%
Would you buy again?
Merge by Merative
Merge Universal Viewer
Merge Universal Viewer
n=21 96%
Solutions Not Ranked
Ordered alphabetically
C L
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
Market energy |
|
|
Fujifilm
Synapse Mobility C |
85 |
17
|
B+
|
B
|
B+
|
B
|
B+
|
B+
|
|
| |
|
|
|
|
|||||
|
Hyland
NilRead L |
75.4 |
10
|
C
|
C
|
C+
|
B-
|
B-
|
C
|
|
| |
|
|
|
|
|||||
|
Philips
Enterprise Viewer Vue Motion (Carestream) L |
80 |
6
|
C+
|
B-
|
B-
|
B
|
C
|
B
|
N/A |
C L
&nbps;
Fujifilm
Synapse Mobility C
Synapse Mobility C
85
17
17
culture
B+
loyalty
B
operations
B+
product
B
relationship
B+
value
B+
Hyland
NilRead L
NilRead L
75.4
10
10
culture
C
loyalty
C
operations
C+
product
B-
relationship
B-
value
C
Philips
Enterprise Viewer Vue Motion (Carestream) L
Enterprise Viewer Vue Motion (Carestream) L
80
6
6
culture
C+
loyalty
B-
operations
B-
product
B
relationship
C
value
B
