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Ambulatory RCM Services 2017

Ambulatory RCM Services 2017
Finding Consistent Partners

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Ambulatory revenue cycle management (RCM) services continue to increase in popularity. Just three years ago in 2014, KLAS’s first look included only five vendors. Today, provider organizations have over a dozen options to choose from. This report covers ten of the most prominent vendors that have proven capable of scaling beyond single-physician practices. With considerable growth, however, often come growing pains. Which vendors have established themselves as consistent, reliable partners? Who scales to best meet the needs of larger clinics? And how much do customers expect from these vendors as they look to value-based care on the horizon? KLAS interviewed 174 clinics to find out.

Key Findings

  1. athenahealth, Aprima, NextGen Healthcare Strong, Highly Consistent Performers for Large & Small Clinics
  2. Greenway Health Rises to Top of Small Market, Joining CareCloud and athenahealth
  3. CureMD and Pulse Service Stretched Thin amid Growth
  4. Inconsistency Leads to Declines for Cerner & Allscripts
  5. Most Looking to RCM _ Vendor for Help with _ Alternative Payment Models; Few Using Today

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.