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Canada EMR Consulting Services 2023
Which Firms Drive Success throughout the EMR Life Cycle?
Author
Trent Davis
Author
Jonathan Christensen
Author
Sidney Tate
The Canadian EMR market has seen steady purchasing activity in recent years, with healthcare organizations (ranging from small standalone hospitals to province-wide entities) making go-forward decisions, particularly in Ontario. This activity will likely continue, as eastern provinces like Quebec and Nova Scotia are in the process of selecting a go-forward solution. To maximize their chances of achieving success with an EMR, many organizations partner with third-party consulting firms, which can assist with various aspects of the EMR life cycle. This report—KLAS’ first to focus on EMR services in Canada—draws from perspectives of 21 Canadian organizations who have engaged firms for EMR services to identify what services these firms have provided to survey respondents and how well client needs have been met across engagement types. The data comes from engagements that occurred between November 2020 and November 2022.
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Key Findings:
- Seasoned Firms Healthtech, Deloitte Offer Widest Breadth and Highest Number of Validated Engagements; Client Satisfaction with Experience Varies for Both Firms
- Limited Data: To Drive Strategic Engagements, Tectonic Leverages Understanding of Canadian Market, Impact Advisors Seeks Deep Understanding of Clients
- Limited Data: Tegria Provides Strong Resources, though Overall Client Satisfaction Is Mixed; Medix Exceeds Client Expectations Thanks to Intentionally Selected Resources
Writer
Sarah Brown
Designer
Jessica Bonnett
Project Manager
Jill Wilcock
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.