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Luma Health 2024
Part of a Series on Digital Health Deep Adopters
Author
Adam Cherrington
Author
Spencer Snyder
To improve the overall patient experience, healthcare organizations continue to reassess their long-term digital health technology plans. In a recent KLAS study, nearly two-thirds of surveyed organizations using patient engagement solutions indicated plans to consolidate their patient engagement technology stack. To accommodate these plans, many vendors are pivoting to offer comprehensive capabilities within a single solution, and as a result, healthcare organizations need transparency into what claims are real and what platforms may best benefit them. The first in a series about digital health deep adopters, this report focuses on Luma Health, who has long been measured by KLAS and whose digital health capabilities are often talked about by responding customers. KLAS spoke to 11 vendor-identified deep adopters of Luma Health’s patient engagement platform to examine (1) vendor performance, (2) validated and needed capabilities, and (3) outcomes realized with the platform.
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Key Findings:
- Luma Health Building Deep Partnerships & Driving ROI Through Reduced No-Show Rates
Writer
Carlisa Cramer
Designer
Kath Spencer
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.