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Digital Front Door 2021 Digital Front Door 2021
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Digital Front Door 2021
A View Through the Eyes of Market Leaders

author - Adam Cherrington
Adam Cherrington
author - Dan Czech
Dan Czech
September 28, 2021 | Read Time: 10  minutes

Current Time Inside Cache Tag Helper: 4/2/2023 3:01:36 AM and Model.reportId = 1830

Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.

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Current Time Inside Cache Tag Helper: 4/2/2023 3:01:36 AM and Model.reportId = 1830

Key Findings:

  1. What Is a Digital Front Door?
  2. Competing with EMR Vendors and Homegrown Capabilities, Kyruus, Zoom, Krames Carve Out Niches
  3. Most Epic EMR Customers Turn to Epic First for Digital Front Door Tools; Cerner EMR Customers More Likely to Use Vendor Partners
  4. Drivers for Creating a Digital Front Door Often Patient-Centric; Initial Outcomes Often Provider-Centric
  5. Advice from Your Peers
  6. Additional Insights
author - Amanda Wind Smith
Amanda Wind Smith
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.