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eClinicalWorks 2017

eClinicalWorks 2017
Snapshot of Customer Reactions to the DOJ Settlement

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On May 31, 2017, news broke that EHR vendor eClinicalWorks had reached a settlement with the Department of Justice over allegations stemming from the False Claims Act. Subsequently, a number of healthcare providers reached out to KLAS asking how customers were responding and what implications the settlement held for eClinicalWorks’ customer base moving forward. KLAS reached out to users who had previously rated eClinicalWorks to see how their satisfaction and future plans with eClinicalWorks have changed.

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Key Topics

  1. Settlement Validates Some Customers’ Concerns, Raises Questions for Others
  2. Small Percent Leaving Due to Settlement News; Many Customers Already Leaving or Considering Leaving
  3. eClinicalWorks Widely Considered and Widely Replaced
  4. What Customers Are Saying
  5. Snapshot of Current Performance and Research Participants
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.