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Emerging Post–Acute Care Product Suites 2021 Emerging Post–Acute Care Product Suites 2021
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Emerging Post–Acute Care Product Suites 2021
An Initial Look at the PointClickCare Suite

author - Paul Hess
Author
Paul Hess
author - Emily Paxman
Author
Emily Paxman
 
October 21, 2021 | Read Time: 7  minutes

Current Time Inside Cache Tag Helper: 12/1/2022 4:38:45 PM and Model.reportId = 2045

Value-based reimbursements and changing regulations have brought more attention to post–acute care (PAC). Hoping to drive significant outcomes, many provider organizations are seeking a single-vendor offering to cover as many of their PAC settings and service lines as possible. As a result, vendors like MatrixCare, Netsmart, PointClickCare, and WellSky have made PAC product suites a top priority. This report focuses on PointClickCare and is part of a series examining the use of a single product suite across multiple post–acute care settings. The following pages include feedback from PointClickCare customers with multiple PAC service lines, exploring (1) their adoption of PointClickCare’s offerings, (2) outcomes from the product suite approach, (3) PointClickCare’s strengths and weaknesses, and (4) how likely PointClickCare is to meet long-term needs. Other reports in this series detail the other major post–acute care vendors, and future KLAS reports will examine customer satisfaction in individual care settings.

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Current Time Inside Cache Tag Helper: 12/1/2022 4:38:45 PM and Model.reportId = 2045

What Is a Post–Acute Care Product Suite?

A PAC product suite is a collection of solutions designed for use in different care settings. Most organizations don’t offer the full gamut of PAC services (they offer home-based or facility-based care), and comprehensive technology is still emerging. Vendor portfolio expansion is primarily acquisition driven.

Key Findings:

  1. PointClickCare Post-Acute Care Product Suite
  2. Interoperability and Clinical Efficiency Are Key Outcomes Driven by Enterprise Approach
  3. Customers Feel PointClickCare Is Highly Committed to Innovation; Cost of Keeping Up with Development a Challenge
  4. Industry Experience Is a Boon; Cost of Development a Barrier
  5. The PointClickCare Portfolio
author - Amanda Wind Smith
Writer
Amanda Wind Smith
author - Madison Moniz
Designer
Madison Moniz
author - Mary Brown
Project Manager
Mary Brown
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.