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Enterprise Imaging 2025
As EI Continues to Advance, Which Vendors Are Improving Customer Experiences?
Author
Monique Rasband
Author
Jonathan Christensen
Healthcare organizations in the US continue to further their adoption of enterprise imaging (EI) as vendors continue to advance their technology. Over the last 18 months, many organizations have seen significant shifts in vendor performance due to partnership changes and product updates. This report shares an update on customer experiences with vendor neutral archive (VNA) and universal viewer (UV) solutions and looks at how those experiences affect customer success and vulnerability. Additionally, the report provides market insights regarding image storage and viewing across service lines, progress with moving VNAs to the cloud, and primary viewing methods.
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Key Findings:
- AGFA HealthCare’s Sustained Improvements Lead to Significant Satisfaction Gains; Fujifilm Continues to Offer a Strong VNA; Merge by Merative Customers Note Improved Partnership, Want Product Enhancements
- GE HealthCare’s Viewer Improvements Delay Potential Replacements; Hyland & Mach7 Technologies at Risk of Losing VNA Customers
- Sectra VNA Getting Significant Consideration; Visage Imaging Has the Most Often Considered Diagnostic Viewer, Often Replacing Front-End PACS
- Service Line Adoption Is Expanding, Albeit Slowly
- VNA Cloud Adoption Is Moving Past the Early Implementation Phase
Writer
Natalie Hopkins
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.