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Enterprise Imaging 2022
Which Vendors Are Delivering in a Challenging Environment?

author - Monique Rasband
Monique Rasband
author - Sidney Tate
Sidney Tate
December 20, 2022 | Read Time: 8  minutes

Many healthcare organizations are working to expand and mature their enterprise imaging (EI) strategies to bring together more facilities and service lines. At the same time, both vendors and healthcare organizations are experiencing staffing and budget constraints, leading to a host of financial and operational difficulties. In this environment, some vendors are surmounting challenges and providing the partnership and innovation customers need, while others are struggling to deliver consistently. This report provides an update on vendor performance, based on perspectives from 178 organizations live with EI.

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Key Findings:

  1. Agfa HealthCare & Merative (IBM) Have Improved Relationships; Ongoing Challenges Remain
  2. Fujifilm Maintains Strong Satisfaction while Performance Drops for Most VNA Solutions
  3. Fujifilm Continues to Lead in Satisfaction; Change Healthcare & Sectra (Limited Data) Deliver Strong Relationships to Smaller Customer Bases
  4. GE Healthcare’s Delivery Varies Widely by Customer Size; Support and Delivery Challenges Drive Score Drops for Hyland & Mach7
  5. Visage Imaging Gains Energy with Strong Diagnostic Viewer; Mach7 Technologies Delivers for Referential Viewing
  6. Unkept Promises Lead to Dissatisfaction with GE Healthcare; Merative & Agfa HealthCare Provide Functional UVs with Inconsistent Delivery
author - Elizabeth Pew
Elizabeth Pew
author - Madison Moniz
Madison Moniz
author - Jill Wilcock
Project Manager
Jill Wilcock
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.