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Enterprise Imaging 2021
A Deep Dive on the Market Landscape

author - Monique Rasband
Author
Monique Rasband
author - Emily Paxman
Author
Emily Paxman
author - Sarah Arsenoff
Author
Sarah Arsenoff
 
January 11, 2022 | Read Time: 8  minutes

Current Time Inside Cache Tag Helper: 5/27/2022 12:15:24 AM and Model.reportId = 1772

As their enterprise imaging (EI) strategies mature, many healthcare organizations are looking to consolidate their imaging portfolio to save money, simplify IT support, and achieve better and easier access to images and data. Choosing the right imaging partner (or partners) is critical to long-term EI success. This report aims to help organizations choose vendors aligned with their goals and needs through insights on EI market share, breadth of coverage, and typical customer profile.

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Current Time Inside Cache Tag Helper: 5/27/2022 12:15:24 AM and Model.reportId = 1772

Note: For the purposes of this research, KLAS defines enterprise imaging as the ability to store and/or view images across the enterprise from more than one service line, PACS, or long-term storage solution. This report focuses on VNA and UV solutions; click here for insights on image exchange solutions (not part of this report but another important EI component).

† The market share data in this report comes from a combination of provider organization interviews, vendor-reported information, KLAS Decision Insights, and publicly available information. In all cases, KLAS makes a best-effort attempt to use third-party sources and our vast provider network to independently validate vendor-claimed enterprise imaging contracts. While KLAS believes the data in this report is directionally correct, we acknowledge that some variation may exist.

Key Findings

  1. Relationships Improving from Market Share Leader IBM Watson Health; GE Healthcare Sees Waning Loyalty from Poor Relationships
  2. Agfa HealthCare’s Scalability Attracts High-Volume Customers; Fujifilm and Philips Mainly Validated for Small/Midsize Organizations
  3. Universal Viewer: Visage Has Highest Proportion Using Diagnostic Viewing; Hyland Validated for Most Service-Line Connections (Primarily Referential)
  4. VNA: Fuji’s Strong Service-Line Integration Drives Broad Deployments; Lingering Issues Connecting to Other Fuji Solutions
  5. Growth beyond Radiology & Cardiology: POC Ultrasound, Wound Care, Pathology Most Broadly Adopted across Vendors
author - Amanda Wind Smith
Writer
Amanda Wind Smith
author - Natalie Jamison
Designer
Natalie Jamison
author - Jill Knapp
Project Manager
Jill Knapp
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.