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2023 BEST IN KLAS
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Related Series
2018
Related Segments
European EMR 2022
Which Vendors Meet Customer Needs in a Rapidly Shifting Landscape?
Author
Eder Lagemann
Author
Jonathan Christensen
Author
Sidney Tate
Current Time Inside Cache Tag Helper: 3/28/2023 5:19:49 AM and Model.reportId = 1686
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.if you don't have a login, getting started is easy.
Key Findings
- Dedalus & CompuGroup Medical Increase Market Presence via Acquisitions; Cerner Shifts Strategies
- Softway Medical & Epic See Most Organic Growth in Europe
- Multiregional Vendors Epic & Cerner Deliver Strong, Consistent Experience; Telekom Leads among Regional Vendors
- UK, Ireland, and Channel Islands: Cerner Drives Outcomes amid Growth; Epic Rapidly Expands Regional Presence; InterSystems Improving after Growing Pains
- DACHL: Dedalus Leads in Market Share; Telekom & Cerner Drive Quality Customer Experience
- Benelux/Northern Europe: Epic’s Strong Partnerships Positively Impact Customer Satisfaction; Many ChipSoft Customers Feel Stuck
- Western Europe: Softway Medical Leads French Market in Recent Wins; Various Challenges Drive Low Satisfaction among InterSystems & Dedalus Customers
- Southern Europe: InterSystems Delivers Strong Product & Relationship; Dedalus Expands Large Customer Base
Writer
Sarah Hanson
Designer
Madison Moniz
Project Manager
Jill Knapp
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.