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Global (Non-US) Virtual Visit Solutions 2021 Global (Non-US) Virtual Visit Solutions 2021
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Global (Non-US) Virtual Visit Solutions 2021
Unprecedented Demand Leads to Broad Options

author - Jeremy Goff
Jeremy Goff
author - Jonathan Christensen
Jonathan Christensen
August 3, 2021 | Read Time: 7  minutes

Current Time Inside Cache Tag Helper: 3/22/2023 5:25:02 PM and Model.reportId = 1763

Across the globe, COVID-19 forced provider organizations to explore new ways to safely meet with and care for patients. While regulations may shift in the post-COVID world, most countries are unlikely to roll them back completely, meaning telehealth is here to stay. For this study, KLAS interviewed 113 organizations outside the US about their current state with and future plans for virtual visit technology. 90% have adopted virtual visit technology, and in total, they mentioned using or considering the commercial video visit platforms, public telehealth platforms, or video conferencing platforms of 56 different vendors. At the onset of the COVID-19 pandemic, organizations rolled out technology in a matter of weeks, and most plan to reevaluate these solutions in the near future. What types of platforms and which vendors are being used and considered most often? Who is likely to lose customers and why?

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Current Time Inside Cache Tag Helper: 3/22/2023 5:25:02 PM and Model.reportId = 1763

Key Findings:

  1. Microsoft Teams and Zoom (Both Cross-Industry Video Conferencing Platforms) Adopted Most Broadly amid Diverse Pool of Virtual Visit Solutions
  2. EMR-Centric Solutions Least Often Adopted but Most Likely to Be Retained
  3. Regional Insights
    • Europe: Attend Anywhere Struggles in the UK; Numerous Regional Solutions Preferred over Cross-Industry Solutions for Privacy Reasons
    • Middle East: Cross-Industry Solutions Preferred; Among Healthcare-Specific Vendors, Okadoc & VSee Lead Diverse Group
    • Canada: OTN Issues Fuel Interest in Other Solutions
    • Latin America & Asia/Oceania
author - Amanda Wind Smith
Amanda Wind Smith
author - Madison Moniz
Madison Moniz
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.