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2024 BEST IN KLAS
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Government Reimbursement Services 2025
How Firms’ Offerings Support Cost-Report Preparation & Submission
Author
Mollie Hunt
Author
Paul Warburton
Author
Braden Taylor
Healthcare organizations rely on annual Medicaid and Medicare cost reports to monitor healthcare expenses, account for regulatory changes and compliance, and determine the status of reimbursements. When cost reports are late, incomplete, or inaccurate, organizations are at risk of penalties or delayed payments. To reduce the manual lift and prevent inaccuracies when compiling and submitting cost reports, some organizations outsource to firms that offer government reimbursement services and/or technology offerings. These organizations have to determine their ability to utilize self-service tools internally versus outsourcing some or all of the report preparation and submission process. While the three firms measured in this report see generally high client satisfaction, market differentiation is mostly rooted in each firm’s approach to their services and/or technology offerings. This report—KLAS’ first on government reimbursement services—examines client experiences with these firms, including what offerings are being utilized, the quality and timeliness of deliverables, and the ability to optimize reimbursements.
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Key Findings:
- R1 RCM’s Services Drive Additional Reimbursement & Cost Savings for Clients Through High-Quality Deliverables
- Offering Both Services & Software, BESLER Has Strong Engagement That Leads to High Client Trust
- FinThrive’s Comprehensive Documentation & Project Management Help Clients Improve Reimbursements
Writer
Carlisa Cramer
Designer
Jess Wallace-Simpson
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.