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Healthcare Operations Command Center Ecosystem 2021 Healthcare Operations Command Center Ecosystem 2021
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Healthcare Operations Command Center Ecosystem 2021
A First Look at the Spectrum of Technology

author - Niel Oscarson
Niel Oscarson
author - Emily Paxman
Emily Paxman
August 5, 2021 | Read Time: 11  minutes

Current Time Inside Cache Tag Helper: 2/2/2023 11:20:20 PM and Model.reportId = 1776

Implementations of healthcare operations command centers have increased substantially in recent years. The value of a centralized approach to healthcare operations was emphasized by the COVID-19 pandemic and the inefficiencies it brought to light. KLAS’ research shows commandcenters can drive significant outcomes, including improved efficiency, increased revenue, and enhanced patient safety and satisfaction (highlighted explicitly by providers during the pandemic).

This study (1) introduces the healthcare operations command center ecosystem—a framework for the many capabilities and services that can be deployed under the command center umbrella, including how vendors’ stated offerings match up to that framework and providers’ needs, and (2) shares critical insights and best practices from providers and vendors regarding what it takes to successfully implement and optimize a command center. For some areas detailed in this report, KLAS already measures vendor performance, and links to that content are provided where applicable. However, note that information about vendors in this report is based mainly on vendor-reported information. Future research will further validate capabilities and dive deeper into vendor performance.

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Current Time Inside Cache Tag Helper: 2/2/2023 11:20:20 PM and Model.reportId = 1776

Key Findings:

  1. The Healthcare Operations Command Center Ecosystem
    • Care Logistics, Central Logic & GE Healthcare Report Broad Data & Analytics Capabilities
    • Hospital IQ, LeanTaaS, Qventus & TAGNOS Focused on Capacity Optimization Management
    • Cerner & Epic Leverage EMRs, Report Broad Offerings
    • Across Varied Tracking & Location Capabilities, Care Logistics, Cerner, Epic & TeleTracking Report Broadest Offerings
    • For Communication, Most Organizations Turn to Secure Communications Vendors
    • For Telehealth—Area of High Interest—Only Cerner, Epic & Philips Report Providing Capabilities for Command Centers
    • Why Implement a Command Center?
    • Faced with Growth and Change Management Challenges, Command Centers May Benefit from Supportive Services
    • Best Practices Recommended by Vendors
author - Amanda Wind Smith
Amanda Wind Smith
author - Madison Moniz
Madison Moniz
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.