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Infection Control 2019

Infection Control 2019
An Early Look at Innovative Technologies

Authored by: Kody Hansen and Jennifer Despain March 14, 2019 | Read Time: 3  minutes

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Emerging vendor solutions aim to address advanced priorities within infection control, including UV disinfection, electronic hand hygiene systems, robust alerting logic, and predictive analytics (among others). KLAS will provide a random, aggregated view of the perceptions and considerations of the infection control community by interviewing ~50 organizations regarding their investment priorities and considerations.

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Market Energy for Innovative Technologies

market energy for innovative technologies

UV Disinfection

Xenex Has Highest Mindshare Due to Innovation, Outcomes, and Ease of Use

Of the innovative approaches covered in this report, UV-disinfection equipment is the most adopted. Among UV-disinfection vendors, Xenex generates the most (and the most positive) mindshare—in part because they share research-validated outcomes—and they are the only vendor with interviewed customers who want to expand their machine fleet. A few respondents who did not choose Xenex said pushy, “aggressive” marketing led to concerns that the technology was overhyped or the outcomes research was biased. Most organizations who have seen a demo of the Tru-D machine are confident it would drive outcomes. Those who didn’t choose Tru-D cite reasons such as product limitations, a lack of automatic reporting, and workflow issues. Clorox is less well known for UV disinfection but is seen as an affordable option. Some view the movability of Clorox’s machine as a plus, though others express concern that the smaller machine might not be effective. Surfacide, also less frequently considered, uses a unique three-tower approach and is noted for a shorter cycle time.

perceptions of live customers and organizations considering uv disinfection

Electronic Hand-Hygiene Monitoring

Ecolab Leads in Effectiveness

Interest in electronic hand-hygiene monitoring is high, but adoption to date is low; concerns from uninterested organizations include high costs. Ecolab allows customers to set up zones around patient beds to capture all of WHO’s My 5 Moments for Hand Hygiene, and alerting and analytics provide real-time feedback to users. Positive perceptions of GOJO are mostly based on word of mouth; some respondents express concern that the solution may be vulnerable to users cheating the system. DebMed users have achieved reduced infections, but some organizations don’t choose the vendor’s solution because they feel it doesn’t adequately capture WHO’s 5 Moments. BioVigil’s solution uses alcohol sensing, making it difficult to cheat the system, and provides instant feedback to change behavior. SwipeSense stands out for providing strategic guidance.

perceptions of live customers and organizations considering electronic hand hygiene monitoring

What about RTLS?

Past KLAS reports have validated use of RTLS vendors for electronic hand hygiene. In this current research, CenTrak, Midmark (Versus), and STANLEY Healthcare were mentioned, though infrequently. For more information on RTLS uses for hand hygiene, see KLAS’ upcoming RTLS report.

Innovative Surveillance Software Capabilities

EMR Vendors Fall Behind in Technology; VigiLanz Leads with Innovation

has needed functionality vs delivery of new technology 2

Organizations who want advanced surveillance tools choose best-of-breed vendors rather than EMR vendors, who struggle to deliver needed tools. Epic has been developing their surveillance software for several years but still falls far short of customer expectations. A few are optimistic Epic will improve, but most feel Epic doesn’t deliver innovative updates, heed customer suggestions, or have needed expertise. Only 8% of Cerner EMR customers look to Cerner for infection control leadership, and many surveillance customers report building any advanced capabilities themselves. Despite significant recent upgrades, multiple customers are concerned about issue resolution and the accuracy/usability of reports. Increasingly, Cerner is not part of customers’ long-term plans (15% drop in one year).

Best-of-breed VigiLanz leads the market with high retention and new technology (such as active alerting). Desired capabilities include advanced automation and predictive analytics. Despite BD’s and Wolters Kluwer’s solid performance, only about half of their customers are likely to invest in their innovative technology, often because these customers are considering moving to their EMR vendors. Premier has the lowest retention among measured vendors due to inadequate delivery of new technology.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.