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2024 BEST IN KLAS
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Long-Term Care EMR 2023
Which Vendors Are Delivering High Value and Robust Technology?
Author
Paul Hess
Author
Paul Warburton
New and more stringent regulations have increased documentation burden for long-term care (LTC) provider organizations, and this combined with other factors (COVID-19, staff turnover, increased LTC demand) has intensified clinician and nurse burnout in LTC. As a result, many organizations are pressing their LTC EMR vendors to address documentation challenges, simplify workflows while mitigating costs, and improve satisfaction in a market that has seen an overall decline. This report highlights which LTC EMR vendors are best delivering the quality, integration, and training needed to get the most value out of their systems.
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Key Findings:
- PointClickCare Leads in Market Share; Epic (Limited Data) Delivers Well for IDNs
- Experience Care and PointClickCare Delivering New Technology That Increases Value for Customers
- Netsmart (Limited Data) Falls Behind amid Issues of Product Quality & Integration Development
- MatrixCare and PointClickCare Focus on Training, Thus Setting Up End Users for Success
Writer
Carlisa Cramer
Designer
Bronson Allgood
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.