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Middle East Telehealth 2022
A First Look at Virtual Visit Technology
Author
Everton Santos
Author
Jonathan Christensen
Current Time Inside Cache Tag Helper: 9/26/2023 3:29:44 AM and Model.reportId = 1952
At the onset of the COVID-19 pandemic, provider organizations around the world adopted telehealth technology or greatly expanded its use seemingly overnight in order to keep patients and healthcare staff safe while still in communication. Since then, virtual visits have become a mainstay in the Middle East, as in other regions.All interviewed customers in the Middle East report high satisfaction with their virtual visit technology (either virtual care or video conferencing platforms), though specifics of the customer experience do vary across vendors. This telehealth report—KLAS’ first to focus on a specific region outside the US—examines how non-EMR-affiliated virtual visit solutions differ across key metrics (including product usability, implementation and training, and vendor partnership) and also summarizes common EMR vendors and their approaches to virtual visits.
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Key Findings
- Okadoc’s Strong Relationships & Microsoft’s Technology Distinguish Them from Group of High-Performing Vendors
- Limited Data for Neev Tech Labs & Zoom Provides Preliminary Insights into Performance
- Customers Find Microsoft & Zoom (Limited Data) Often Lack Personal Touch During Implementation & Training
- How Do EMR Vendors Factor into Virtual Visits?
Writer
Natalie Hopkins
Designer
Madison Moniz
Project Manager
Jill Wilcock
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.