Middle East Telehealth 2022
A First Look at Virtual Visit Technology

Author
Everton Santos

Author
Jonathan Christensen

August 2, 2022 | Read Time: 6 minutes

At the onset of the COVID-19 pandemic, provider organizations around the world adopted telehealth technology or greatly expanded its use seemingly overnight in order to keep patients and healthcare staff safe while still in communication. Since then, virtual visits have become a mainstay in the Middle East, as in other regions.

All interviewed customers in the Middle East report high satisfaction with their virtual visit technology (either virtual care or video conferencing platforms), though specifics of the customer experience do vary across vendors. This telehealth report—KLAS’ first to focus on a specific region outside the US—examines how non-EMR-affiliated virtual visit solutions differ across key metrics (including product usability, implementation and training, and vendor partnership) and also summarizes common EMR vendors and their approaches to virtual visits.

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Key Findings

Okadoc’s Strong Relationships & Microsoft’s Technology Distinguish Them from Group of High-Performing Vendors
Limited Data for Neev Tech Labs & Zoom Provides Preliminary Insights into Performance
Customers Find Microsoft & Zoom (Limited Data) Often Lack Personal Touch During Implementation & Training
How Do EMR Vendors Factor into Virtual Visits?

Writer
Natalie Hopkins

Designer
Madison Moniz

Project Manager
Jill Wilcock

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.