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Points of Light 2022 Case Study 1 Points of Light 2022 Case Study 1
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Points of Light 2022 Case Study 1
Consolidated Patient Billing Leading to Higher Satisfaction, Increased Collections, and Reduced Waste

author - Boyd Stewart
Boyd Stewart
author - Lois Krotz
Lois Krotz
May 5, 2022 | Read Time: 1  minute

Current Time Inside Cache Tag Helper: 5/21/2022 6:57:42 PM and Model.reportId = 2897

Seeking to provide a simplified billing experience for patients and reduce administrative costs, Payer Organization 1 and Healthcare Organization 1 teamed up with Cedar to create a unified patient bill that combines the health system’s billing with the payer’s explanation of benefits. The payer and healthcare organizations also integrated their customer service. By working collaboratively and leveraging Cedar’s patient financial experience technology, the organizations were able to achieve improved member/patient satisfaction, higher collection rates, and reduced costs. The participants emphasized the importance of building trust and letting go of past narratives that didn’t serve the common goal.

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Current Time Inside Cache Tag Helper: 5/21/2022 6:57:42 PM and Model.reportId = 2897

Key Findings:

  1. Executive Summary
  2. The Collaborators
  3. Points of Friction—Challenges to Be Solved
  4. Action Plan—How the Collaborators Worked Together to Reduce Friction
  5. Points of Light—Outcomes Achieved through Collaboration
  6. Lessons Learned
  7. What's Next?
author - Elizabeth Pew
Elizabeth Pew
author - Madison Fujimoto
Madison Fujimoto
author - Mary Bentley
Project Manager
Mary Bentley
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.