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Post-Acute Care Performance 2016
Who Do Providers Trust to Have the Building Blocks for Future Success?
Author
Aaron Gleave
Author
Emily Paxman
With changes to reimbursements approaching, one in four providers are reconsidering their vendor’s ability to deliver the needed functionality, integration, and guidance; to be successful providers are looking to partner with post-acute vendors that can deliver in these areas. This report addresses which vendors are meeting providers’ needs and expectations as well as what forward-thinking post-acute providers and organizations are doing to prepare for changing reimbursement models.
1. HOMECARE: PROVIDERS TRUST THORNBERRY FOR FUTURE SUCCESS
Catering to small-to-midsize organizations, Thornberry offers strong technology and integration and proactive relationships that garner provider trust and help drive tangible outcomes. Kinnser and Delta customers receive a high level of vendor guidance and report strong technology. Kinnser users express the need for more reporting and accounting functionality. Delta clients would like improvements in usability. While generally trusted, Epic’s financial functionality needs improvement. Early adopters of MEDITECH 6.x feel strong vendor-client relationships, trust, integration, and functionality are strengths.
2. HOMECARE: NEARLY HALF OF CERNER CUSTOMERS LEAVING DUE TO FAILURE TO DELIVER ON INTEGRATION AND FUNCTIONALITY PROMISES
Cerner is the only vendor in this report to offer homecare and long-term care solutions along with an inpatient EMR. Providers say that Cerner Homecare has failed to deliver on full integration with Millennium and improvements in functionality. Around a third of McKesson and Netsmart customers have plans to leave. McKesson users say that bugs and product instability complicate system usability. Netsmart clients have trouble with missing features, integration difficulties, and a lack of provider trust. Delta has begun sunsetting Encore but has seen little adoption of Crescendo due to a lack of product maturity.
3. LONG-TERM CARE: PROVIDERS SEE MATRIXCARE AND POINTCLICKCARE AS INNOVATIVE PARTNERS
MatrixCare and PointClickCare customers say these vendors frequently update their web-based systems and deliver new technology, combining great usability with strong integration. PointClickCare customers say that their vendor excels in proactively reaching out to them and maintaining a strong working relationship. Providers using MatrixCare enjoy quick resolutions to support issues and strong technology that helps them deliver tangible results. All clients of MatrixCare and PointClickCare plan on staying with their vendor in the long run.
4. LONG-TERM CARE: ALL VENDORS FALL SHORT OF PROVIDERS’ INTEGRATION EXPECTATIONS
Users say NTT DATA does not deliver on overall integration or functionality, nor do they provide the expected guidance. American HealthTech and HealthMEDX struggle with integration, product functionality, and unanticipated costs. MatrixCare and PointClickCare providers are generally satisfied with clinical and financial integration; more work is needed to meet inpatient integration needs. Today, there is no vendor that fully meets providers’ external integration needs with the inpatient EMR.
WHAT ARE THE TOP AREAS FORWARD-THINKING PROVIDERS ARE FOCUSING ON TO PREPARE FOR VALUE-BASED CARE?
Writer
Alex McIntosh
Designer
Natalie Jamison
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.