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SDOH Points of Light 2024 Case Study 3
Implementing SDOH Surveys without Negatively Impacting Care Delivery
Author
Benjamin Cassity
Author
Paul Warburton
In this case study, Southern California Permanente Medical Group (SCPMG) and Kaiser Foundation Health Plan/Hospitals (KFHP/H) envisioned a better way to address the total health of more than 4.5 million covered lives. Thus, they created a self-service SDOH survey that helped them identify social health gaps without requiring direct patient interaction with the care delivery system and without adversely impacting clinicians’ care delivery workflows. The collaborators also used their combined clinical and regional insights, IT and financial resources, and operational planning methods to connect patients/members with community resources.
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Key Findings:
- Executive Summary
- The Collaborators
- Points of Friction—Challenges to Be Solved
- Action Plan—How the Collaborators Worked Together to Reduce Friction
- Points of Light—Outcomes Achieved through Collaboration
- Lessons Learned—What Best Practices Can Other Organizations Apply?
- What's Next?—Vision for the Future
- Project Scalability & Replicability
Writer
Sarah Brown
Designer
Jess Wallace-Simpson
Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.