Small Community Hospital EMR Best Practices 2021
What Can Hospitals Do to Invest in Their Own Success?

Author
Tyson Blauer

Author
Paul Warburton

March 4, 2021 | Read Time: 8 minutes

With budget and resource constraints that necessitate strategic investment, it is imperative that small community hospitals (1–200 beds) understand how to drive success with the technologies already in their tool belt, especially their EMR. While EMR vendors are accountable for the quality of their technology and support, satisfaction with the EMR is also strongly influenced by factors within each organization’s control, including setting proper expectations, proactively addressing potential challenges, and empowering internal resources to overcome relationship and product gaps. What are the top EMR challenges faced by small hospitals, and what best practices can help them achieve satisfaction?

Note: This report includes only primary, go-forward solutions. Excluded are supported yet not primary solutions such as athenahealth athenaClinicals for Hospitals and Health Systems, Allscripts Paragon, CPSI Centriq Clinicals (Healthland), and legacy MEDITECH solutions.

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Key Findings:

MEDITECH’s Community Focus and Prescriptive Implementations Deliver Most Consistent Customer Experience
CPSI Customers Can’t Consistently Rely on Vendor for Success
All EMRs Present Challenges, but Not to the Same Degree
Organization Culture and Training Key to Driving Clinician Success with the EMR

Writer
Elizabeth Pew

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.