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Smart Pumps 2018

Smart Pumps 2018
Deeper Partnering Needed

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With increased pressure to reduce medication-administration costs and improve efficiency, provider organizations are looking for smart pump vendors capable of being strategic partners. In interviews with KLAS, organizations identify several ways vendors can do this: (1) develop strong customer relationships that extend beyond just the implementation; (2) drive EMR interoperability; (3) help customers get strong financial value from the pumps; and (4) provide analytics and reports that produce actionable insights. This report aims to discover which vendors deliver best in these key areas.

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Key Findings

  1. Partnering through Relationships
  2. Baxter Strongest in Implementation Expertise and Flexibility
  3. ICU Medical Strongest in Post-Implementation Partnering
  4. BD Leads the EMR Interoperability Charge by a Significant Margin
  5. No Pump Vendor Excels at Helping Customers Reduce Costs
  6. Smiths Medical Top at Delivering Actionable Insights; B. Braun Inconsistent in Providing the Hand-Holding Needed for Reports to Be Useful
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.