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Smart Pumps 2024
Go-Forward Plans Impacted by Recalls & New Technology
Author
Jackson Tate
Author
Ciera Walker
Author
Lance Merrell
Energy in the smart pump market is high due to the remediation of the BD Alaris pump after a long ship-hold due to several FDA recalls, updated technology in established pumps, and recent FDA approval of next-generation pump technology from several vendors. As a result, many healthcare organizations are making or planning to make purchase decisions sooner than anticipated. To help organizations navigate this evolving space, this report examines customer satisfaction and future plans with smart pump vendors, what elements are driving purchase plans and customer retention, and which vendors are top of mind for purchase decisions.
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Key Findings:
- Remediation of the BD Alaris Drives Energy across Market; Price Drives Many BD Customers to Re-Sign, though Some Regret Staying
- EHR Integration Most Impactful to Go-Forward Plans; Baxter’s Focus on & ICU Medical’s Experience with Integration Drives Market Interest
- Many B. Braun Customers Unsure about Future Plans & Want Expanded EHR Integration; New Player Fresenius Kabi* Emerging in Market as Strong Contender
*Limited data
Writer
Carlisa Cramer
Designer
Nikki Christensen
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.