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Smart Pump/EMR Interoperability 2020 Smart Pump/EMR Interoperability 2020
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Smart Pump/EMR Interoperability 2020
First Look at Customer Satisfaction

author - Jackson Tate
Jackson Tate
author - Paul Warburton
Paul Warburton
July 9, 2020 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 5/28/2022 2:01:46 PM and Model.reportId = 1500

For the first time, adoption of bidirectional smart pump/EMR interoperability is high enough that KLAS can examine customer satisfaction—at least among BD and ICU Medical users on the pump side and Cerner and Epic customers on the EMR side. How well do these four vendors support their customers’ pump/EMR interoperability efforts? Are specific vendor combinations more likely to achieve success? In addition, this report examines what progress (if any) other pump and EMR vendors have made with interoperability development and adoption.

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Current Time Inside Cache Tag Helper: 5/28/2022 2:01:46 PM and Model.reportId = 1500

Key Findings:

  1. Pump Vendors: Support & Guidance
    • ICU Medical Delivers Strong Guidance at All Stages; BD Has Adoption Momentum, Struggles with Ongoing Optimization
    • Interoperable vs. Noninteroperable Customers
  2. EMR Vendors: Interoperability Development
    • Cerner Workflows More Streamlined; Both Cerner and Epic Could Improve Reporting & Timeliness of Updates
    • Which EMRs Are Being Integrated?
  3. Which Pump/EMR Combos Are Most Successful?
    • ICU Medical/Epic, BD/Cerner Customers Most Satisfied
  4. Status of Bidirectional Smart Pump/EMR Interoperability
  5. Technology Is Only Half the Story
  6. Vendor Bottom Lines
author - Elizabeth Pew
Elizabeth Pew
author - Mary Brown
Project Manager
Mary Brown
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.