Premium Reports
Contact KLAS
 Download Report Brief  Download Full Report    Zoom in charts

Preferences

   Bookmark

Related Series

Smart Pumps 2022
|
2022
Smart Pumps 2018
|
2018
Smart Pump/EMR Interoperability 2017
|
2017
Smart Pumps 2016
|
2016
Smart Pump/EMR Integration 2015
|
2015
Smart Pump/EMR Integration 2013
|
2013
Smart Pumps 2012
|
2012
Smart Pumps 2011
|
2011
Smart Pumps
|
2010
Smart Pumps 2008
|
2008
Smart Pumps 2007
|
2007

Related Segments

Related Products

Related Vendors

Related Articles

 End chart zoom
Smart Pump/EMR Interoperability 2020 Smart Pump/EMR Interoperability 2020
* A page refresh may be necessary to see the updated image

Smart Pump/EMR Interoperability 2020
First Look at Customer Satisfaction

author - Jackson Tate
Author
Jackson Tate
author - Paul Warburton
Author
Paul Warburton
 
July 9, 2020 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 5/28/2022 2:01:46 PM and Model.reportId = 1500

For the first time, adoption of bidirectional smart pump/EMR interoperability is high enough that KLAS can examine customer satisfaction—at least among BD and ICU Medical users on the pump side and Cerner and Epic customers on the EMR side. How well do these four vendors support their customers’ pump/EMR interoperability efforts? Are specific vendor combinations more likely to achieve success? In addition, this report examines what progress (if any) other pump and EMR vendors have made with interoperability development and adoption.

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.
Current Time Inside Cache Tag Helper: 5/28/2022 2:01:46 PM and Model.reportId = 1500

Key Findings:

  1. Pump Vendors: Support & Guidance
    • ICU Medical Delivers Strong Guidance at All Stages; BD Has Adoption Momentum, Struggles with Ongoing Optimization
    • Interoperable vs. Noninteroperable Customers
  2. EMR Vendors: Interoperability Development
    • Cerner Workflows More Streamlined; Both Cerner and Epic Could Improve Reporting & Timeliness of Updates
    • Which EMRs Are Being Integrated?
  3. Which Pump/EMR Combos Are Most Successful?
    • ICU Medical/Epic, BD/Cerner Customers Most Satisfied
  4. Status of Bidirectional Smart Pump/EMR Interoperability
  5. Technology Is Only Half the Story
  6. Vendor Bottom Lines
author - Elizabeth Pew
Writer
Elizabeth Pew
author - Mary Brown
Project Manager
Mary Brown
 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.