Smart Pumps/EMR Interoperability 2023
How Are Deep Adopters and the Broader Market Progressing?

Broad Customer Bases That Are Live with Smart Pump/EMR Interoperability

ICU Medical Provides Strong Interoperability; B. Braun & Baxter Customers (Limited Data) Confident in Performance

EMR Vendors Who Support Smart Pump/EMR Interoperability

Among EMR Vendors, Epic & Cerner Support Interoperability Well; Customers Want More Help with Reporting

Deep Adopters of Smart Pump/EMR Interoperability

BD & ICU Medical Provide Broadest Range of Outcomes

Across vendors, common outcomes that deep adopters report include compliance, documentation accuracy, financial benefits, nursing efficiency, and safety. Customers of BD highlight that smart pump/EMR interoperability has created increased safetys^†, which leads to financial savings; they also cite that decreased alerts have reduced alert fatigue for nurses. ICU Medical respondents validate outcomes in all areas but frequently report safety outcomes and more accurate matches between the scanner and drug library. Most Baxter deep adopters point to nursing efficiency gains via automated documentation as the main outcome of interoperability. Most of the interviewed B. Braun deep adopters are still early in the interoperability process and were unable to share specific outcomes, but one respondent mentioned outcomes around documentation accuracy and safety.

Deep Adopters’ Satisfaction with Smart Pump/EMR Interoperability in Key Areas

Baxter: Baxter deep adopters are less often satisfied with advanced workflows, causing some to delay implementing advanced workflows in certain departments. All respondents are looking to improve automatic programming compliance.

B. Braun: All B. Braun deep adopters are either satisfied or very satisfied with the advanced workflows and infusion types they have implemented. Two respondents would like to expand interoperability to other departments (e.g., neonatal nursery).

BD: Deep adopters are often satisfied with BD’s support and training when implementing advanced workflows. A few respondents want to see an improved ER workflow and the ability to perform certain advanced infusions (e.g., drug-recombining and titration workflows) as well as expand interoperability to the operating room.

ICU Medical: Deep adopters of ICU Medical appreciate the vendor’s support. One respondent wants more flexibility from the vendor, noting that they were very prescriptive when implementing advanced workflows.

Smart Pump/EMR Interoperability Implementation Best Practices from Deep Adopters

More and more provider organizations are considering smart pump/EMR interoperability to gain financial, safety, and efficiency outcomes—among interviewed organizations, 53% are currently implementing or planning to implement interoperability in their departments. To help these organizations through the implementation process, below are best practices from deep adopters.

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this report, interviews were conducted over the last 12 months using KLAS’ standard quantitative evaluation for healthcare software, which is composed of 16 numeric ratings questions and 4 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.

To supplement the customer satisfaction data gathered with the standard evaluation, KLAS created a supplemental evaluation to understand deep-adopting customers’ experience with smart pump/EMR interoperability. KLAS asked interviewed participants (1) what outcomes they have achieved as a result of smart pump/EMR interoperability, (2) their satisfaction with the vendor support they receive when implementing advanced workflows in challenging departments, (3) their satisfaction with their ability to perform advanced infusion types, and (4) what advice they would give to other organizations planning to implement smart pump/EMR interoperability. Data was collected from January 2022 to January 2023.

Sample Sizes

Unless otherwise noted, sample sizes displayed throughout this report (e.g., n=16) represent the total number of unique customer organizations interviewed for a given vendor or solution. However, it should be noted that to allow for the representation of differing perspectives within any one customer organization, samples may include surveys from different individuals at the same organization. The table below shows the total number of unique organizations interviewed for each vendor or solution as well as the total number of individual respondents.

Some respondents choose not to answer particular questions, meaning the sample size for any given vendor or solution can change from question to question. When the number of unique organization responses for a particular question is less than 15, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.” If the sample size is less than 6, no score is shown. For deep adopter validations where the sample size is less than 3, no data is shown. Note that when a vendor has a low number of reporting sites, the possibility exists for KLAS scores to change significantly as new surveys are collected.

Writer
Natalie Hopkins

Designer
Breanne Hunter

Project Manager
Andrew Wright