Premium Reports
Contact KLAS
 Download Report Brief  Download Full Report    Zoom in charts

Preferences

Add Bookmark   Bookmark

Related Series

Smart Pumps 2024
|
2024
Smart Pump/EMR Interoperability 2020
|
2020
Smart Pumps 2018
|
2018
Smart Pump/EMR Interoperability 2017
|
2017
Smart Pumps 2016
|
2016
Smart Pump/EMR Integration 2015
|
2015
Smart Pump/EMR Integration 2013
|
2013
Smart Pumps 2012
|
2012
Smart Pumps 2011
|
2011
Smart Pumps
|
2010
Smart Pumps 2008
|
2008
Smart Pumps 2007
|
2007

Related Segments

 End chart zoom
Smart Pumps/EMR Interoperability 2023 Smart Pumps/EMR Interoperability 2023
* A page refresh may be necessary to see the updated image

Smart Pumps/EMR Interoperability 2023
How Are Deep Adopters and the Broader Market Progressing?

author - Jackson Tate
Author
Jackson Tate
author - Jennifer Hickenlooper
Author
Jennifer Hickenlooper
author - Neil Draper
Author
Neil Draper
 
May 16, 2023 | Read Time: 4  minutes

Healthcare organizations are increasingly investing in bidirectional interoperability between smart pumps and EMR solutions to improve patient safety and nursing efficiency. This report provides a market snapshot of which smart pump vendors offer this interoperability to customers. Additionally, this report examines the experiences of deep adopters in order to gain insight into the outcomes and vendor guidance they receive.

Broad Customer Bases That Are Live with Smart Pump/EMR Interoperability

ICU Medical Provides Strong Interoperability; B. Braun & Baxter Customers (Limited Data) Confident in Performance

overall performance score and key vendor insights

EMR Vendors Who Support Smart Pump/EMR Interoperability

Among EMR Vendors, Epic & Cerner Support Interoperability Well; Customers Want More Help with Reporting

emr vendor's ability to support smart pump/emr interoperability

Deep Adopters of Smart Pump/EMR Interoperability

BD & ICU Medical Provide Broadest Range of Outcomes

most commonly reported outcomes

Across vendors, common outcomes that deep adopters report include compliance, documentation accuracy, financial benefits, nursing efficiency, and safety. Customers of BD highlight that smart pump/EMR interoperability has created increased safetys, which leads to financial savings; they also cite that decreased alerts have reduced alert fatigue for nurses. ICU Medical respondents validate outcomes in all areas but frequently report safety outcomes and more accurate matches between the scanner and drug library. Most Baxter deep adopters point to nursing efficiency gains via automated documentation as the main outcome of interoperability. Most of the interviewed B. Braun deep adopters are still early in the interoperability process and were unable to share specific outcomes, but one respondent mentioned outcomes around documentation accuracy and safety.

Deep Adopters’ Satisfaction with Smart Pump/EMR Interoperability in Key Areas

metrics of deep adoption Baxter: Baxter deep adopters are less often satisfied with advanced workflows, causing some to delay implementing advanced workflows in certain departments. All respondents are looking to improve automatic programming compliance.

B. Braun: All B. Braun deep adopters are either satisfied or very satisfied with the advanced workflows and infusion types they have implemented. Two respondents would like to expand interoperability to other departments (e.g., neonatal nursery).

BD: Deep adopters are often satisfied with BD’s support and training when implementing advanced workflows. A few respondents want to see an improved ER workflow and the ability to perform certain advanced infusions (e.g., drug-recombining and titration workflows) as well as expand interoperability to the operating room.

ICU Medical: Deep adopters of ICU Medical appreciate the vendor’s support. One respondent wants more flexibility from the vendor, noting that they were very prescriptive when implementing advanced workflows.

Smart Pump/EMR Interoperability Implementation Best Practices from Deep Adopters

More and more provider organizations are considering smart pump/EMR interoperability to gain financial, safety, and efficiency outcomes—among interviewed organizations, 53% are currently implementing or planning to implement interoperability in their departments. To help these organizations through the implementation process, below are best practices from deep adopters.

deep adopter best practice
future plans for smar pump emr interoperability

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this report, interviews were conducted over the last 12 months using KLAS’ standard quantitative evaluation for healthcare software, which is composed of 16 numeric ratings questions and 4 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.

customer experience pillars software

To supplement the customer satisfaction data gathered with the standard evaluation, KLAS created a supplemental evaluation to understand deep-adopting customers’ experience with smart pump/EMR interoperability. KLAS asked interviewed participants (1) what outcomes they have achieved as a result of smart pump/EMR interoperability, (2) their satisfaction with the vendor support they receive when implementing advanced workflows in challenging departments, (3) their satisfaction with their ability to perform advanced infusion types, and (4) what advice they would give to other organizations planning to implement smart pump/EMR interoperability. Data was collected from January 2022 to January 2023.

Sample Sizes

sample sizesUnless otherwise noted, sample sizes displayed throughout this report (e.g., n=16) represent the total number of unique customer organizations interviewed for a given vendor or solution. However, it should be noted that to allow for the representation of differing perspectives within any one customer organization, samples may include surveys from different individuals at the same organization. The table below shows the total number of unique organizations interviewed for each vendor or solution as well as the total number of individual respondents.

Some respondents choose not to answer particular questions, meaning the sample size for any given vendor or solution can change from question to question. When the number of unique organization responses for a particular question is less than 15, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.” If the sample size is less than 6, no score is shown. For deep adopter validations where the sample size is less than 3, no data is shown. Note that when a vendor has a low number of reporting sites, the possibility exists for KLAS scores to change significantly as new surveys are collected.

author - Natalie Hopkins
Writer
Natalie Hopkins
author - Breanne Hunter
Designer
Breanne Hunter
author - Andrew Wright
Project Manager
Andrew Wright
 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

Related Segments