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Teladoc Health/Livongo Merger Teladoc Health/Livongo Merger
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Teladoc Health/Livongo Merger
Flash Insights 2020

author - Adam Cherrington
Adam Cherrington
author - Sam Eaquinto
Sam Eaquinto
December 18, 2020 | Read Time: 7  minutes

Current Time Inside Cache Tag Helper: 8/12/2022 10:01:21 AM and Model.reportId = 1825

In October 2020, Teladoc Health finalized a deal to acquire Livongo. This merging of two publicly traded virtual care companies creates a telehealth giant amid rising demand for virtual care solutions. In July 2020, Teladoc Health acquired InTouch Health, another telehealth company. This KLAS Flash Insights report will share reactions from customers of all three vendors to the Teladoc Health/Livongo merger and their perception of what impact it will have. KLAS interviewed 30 individual clients—of these, 11 use InTouch Health, 11 use Livongo, and 14 use Teladoc Health (some organizations use two of these vendors’ solutions, but none use all three).

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Current Time Inside Cache Tag Helper: 8/12/2022 10:01:21 AM and Model.reportId = 1825

Key Findings:

  1. Initial Reactions Favorable, Especially among Existing Teladoc Health Clients
  2. Livongo Clients Not as Eager to Increase Engagement with Vendor
  3. Customers Advise Vendor Leadership to Take It Slow and Communicate
  4. Statement from Teladoc Health
author - Madison Moniz
Madison Moniz
author - Joshua Jensen
Project Manager
Joshua Jensen
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.