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Virtual Scribing Services 2022
An Initial Look at Outcomes Driven by Remote Scribes
Author
Mac Boyter
Author
Jonathan Christensen
Author
Shawn Howell
Since the onset of COVID-19, the adoption of virtual scribing services has accelerated among provider organizations, driven largely by the need to ease documentation burdens, alleviate physician burnout, and limit the number of staff members present during a patient examination. To help organizations understand how virtual scribes can address these challenges, this report—KLAS’ first to focus on virtual scribing services—examines the client experience of two frequently used firms and shares client recommendations.
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Key Findings:
- AQuity Solutions and ScribeEMR Perform Similarly Overall; Client Bases Differ in Composition
- AQuity Clients More Likely to Report Tangible Outcomes; Challenges with ScribeEMR Limit Benefits for Some Clients
- ScribeEMR Stands Out in Relationships; AQuity Clients Report Inconsistent Partnership & Communication
Writer
Sarah Hanson
Designer
Madison Moniz
Project Manager
John Wilson
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.