KLAS Contact
Contact KLAS
Contact KLAS
2024 BEST IN KLAS
Preferences
Related Series
2022
Related Segments
Virtual Scribing Services 2024
How Are Firms Providing Value in a Developing Market?
Author
Don Seamons
Author
Shawn Howell
Author
Dallin Seely
As provider organizations continue to look for solutions to improve the clinician experience and reduce administrative burden, documentation technology and services remain front of mind. Though much energy is focused on emerging technologies (e.g., AI or ambient speech), many organizations continue to rely on virtual scribing services to ease the process of documentation for providers, ultimately hoping to reduce burnout and retain valuable staff. This report—an update on KLAS’ 2022 research—provides insights into what value customers receive from virtual scribing services and what impact scribe turnover has on overall satisfaction.
KLAS recognizes that other firms not measured in this report (e.g., DeliverHealth, ScribeAmerica) also provide virtual scribing services; some of these firms are moving away from human scribes due to the rise of AI-powered documentation technology. While there is a lot of excitement around AI and ambient speech, provider organizations continue to find value in virtual scribes for certain specialties or due to provider preferences. As a result, virtual scribes will likely continue to have a place in documentation offerings for at least the near future. (See last section in report for more information.)
If you don't have a login, getting started is easy.
Key Findings:
- ScribeEMR Provides a Consistent Customer Experience & Valuable Outcomes for Clinicians
- IKS Health Drives Positive Outcomes for Most Customers; Some Inconsistencies Exist due to Turnover/Absences
Writer
Carlisa Cramer
Designer
Kath Spencer
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.