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Zoom Health
Emerging Technology Spotlight 2020
Author
Adam Cherrington
Author
Sam Eaquinto
Everyone knows Zoom, but how well does the solution perform for healthcare organizations looking to handle the immediate demands created by COVID-19 as well as develop long-term strategic initiatives? In this Spotlight, KLAS examines the early outcomes and satisfaction of some of Zoom’s healthcare customers.
Key Findings
- Zoom Customer Experience: An Initial Look
- Customer-Validated Features & Services
- Zoom: Company Profile at a Glance
- Additional Information about Zoom
- KLAS' Points to Ponder
Designer
Madison Moniz
Project Manager
Robert Ellis
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.