UK & Ireland EPR 2024
09 July 24
| Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
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CEO/President
Relationship, Value
Ideally, we are trying to find solutions that actually work because...
CEO/President
Relationship
We have found Telstra Health to be pretty good and honest, especially...
CEO/President
Operations
Our implementation of the system and the last upgrade that we did were...
CEO/President
Loyalty
The vendor's vision and what the vendor invests in have flipped and...
CEO/President
Product, Value
Telstra Health has offered a reasonably low-cost information system....
Director
Product
What I like most about the product is its intuitiveness.
Director
Relationship
The vendor could improve my experience as a customer by having clear,...
Director
Relationship
The biggest opportunity for product improvement is responsiveness to...
Director
Relationship
Out-of-hours support is generally very good, but the vendor's response...
Director
Operations, Value
When it comes to charges, there have been a couple of things that...