HealthMark Group

2022 marks HealthMark Group’s fifteenth year in business, and we are thrilled to be part of the KLAS experience. Our client portfolio has significantly expanded in both ambulatory and acute care settings in the past few years. We look to continue that positive trajectory to demonstrate our first-class service and high-touch communications. Client satisfaction is always a top organizational priority and a critical component of our corporate culture, and we continue to be laser focused on delivering as promised.

As a service provider, we are an extension of our providers’ brands. Patients remember their provider’s name long before ours, so we know that we have a direct impact on patient and staff satisfaction. In gratitude to our client partners who share their thoughts and feedback with us as mechanisms for performance improvement, we are putting a spotlight on two areas:

1. Self-service options: In the ever-evolving healthcare and regulatory environment, it is imperative that we offer a variety of options for requestors to receive their records. We never forget that there is a human in need of their information, so we will be innovating and expanding offerings to support the range of capabilities and needs as technology advances and as our population ages. We will collaborate with our clients to identify organizationally unique opportunities that support their patient bases while maintaining compliance.
2. Proactive, data-rich communications: We believe in transparency and being two steps ahead to ensure accurate, compliant, and consistent completion of a wide range of patient-information journeys. Clients should anticipate having more engaging conversations about our productivity and efficiency and having the opportunity to internally use data to create actionable change and a whole host of internal outcomes, from customer satisfaction to streamlined administrative workflows. This data will also be used to better inform and train staff, ensure best-practice communication protocols, and provide complete transparency at every touchpoint in the release of information process.