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Stoltenberg Consulting

Headquarters:

Bethel Park Pennsylvania, United States

Sector Funding:

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Stoltenberg Consulting's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Remote service desk
Remote service desk for both EHR and technical services; additional crisis-response processes and support

Stoltenberg Consulting operates a completely remote, fully U.S.-based Service Desk, offering Tier 1–3 IT support for both EHR and technical services. Staffed with clinically consultative service desk analysts with ITIL best practices and specific EHR training for Epic, Cerner, and 200+ accompanying applications and systems, Stoltenberg Consulting’s Service Desk can be stood up immediately for new clients. Alleviating internal IT staff strain and issue-ticket surplus, Stoltenberg Consulting delivers 75% or higher first-call resolution with root-cause analysis.

  • Convenient 1:1 provider sessions to address all clinician EHR special requests or education needs. Schedule anytime day or night.
  • IT support desk EHR break/fix and reporting capability.
  • Physician-only concierge line for priority response to eliminate clinical care delays.
  • Direct 1:1 end-user shadowing for quick issue resolution and knowledge transfer.
  • Combination of ITIL methodology, critical IT event processes, and specific EHR system expertise to drive 75% or higher firstcall resolution.

In addition to the Service Desk, Stoltenberg is actively helping health systems across the country with remote-user access set up and support, overflow support, and virtual training and/or issue resolution.

These crisis response processes focus on how we can aid the provider, clinician, staff, and patient communities during this critical time in order to facilitate timely support and efficiencies. Some of the services we are offering healthcare facilities who need immediate support include:

  • End-user remote access support and set up
    • Now that many employees need to work from home, they do not know how to establish remote access or need a little support. This is overwhelming IT departments.
  • 100% virtual training solutions for providers and end users
  • Scheduling and patient inquiry assistance for COVID-19 tests and appointments
    • We have significant bandwidth to handle if needed with staff members who understand how to manage and interact with patients and the patient portal.
  • Establish and staff a command center that tracks patients and staff and includes secure messaging and updates that are critical to the organization, patient care, and the community
  • Building infection alerts and letter templates
  • Through our analytics dashboards and reporting, we can set up tracking mechanisms that give you immediate access to information collected and set up specific data elements that you need to collect, so your organization’s management can make informed decisions

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Professional Services Overall Score Data collected between Jul 2019 - Jan 2021

97.8

 Product
Segment
 

Exceptions

R
Regional Classification
C
Component Products
S
Superseded Products
NP
Not Primary Products
DR
Data Review
MS
Limited Market Share
FR
Data frozen, live data no longer collected.

The following exceptions refer to the number of unique organizations contributing evaluations to the overall score (minimum of 6 required).

# of Unique Organization Evaluations:

0 - 2
L 3 - 5

Segment Position

Segment positions refer to the order in which this product is scored among competitors’ products within its market segment.

In order to be scored in a segment, the product must have sufficient data levels and be equivalent in scope to other products within that segment.

Click the segment positions listed below to learn more.